La inteligencia artificial será la solución para el servicio al cliente

Por Sergio Vargas | Director comercial para Online Travel Agencies en Latinoamérica.

Los usuarios de telefonía móvil están superando los 5 mil millones en el 2017 y se espera que para el 2020 al menos casi tres cuartas partes de la población mundial cuenten con servicios móviles.  Esto según un estudio de la GSMA, quienes atribuyen el crecimiento a los mercados emergentes y la contribución de la industria móvil a la economía global, el empleo y el desarrollo social.

Es por este motivo que nuevas aplicaciones y plataformas online han ganado fuerza convirtiéndose en las respuestas para un sector que cada día busca más la automatización, personalización y digitalización. Los Chatbots son un ejemplo claro, este programa que está basado en la inteligencia artificial (IA) conduce una conversación mediante texto o audio y simula como una persona se comportaría para crear una interacción humana.

Estos programas funcionan principalmente en sistemas de mensajería por lo que los chatbots tienen un alto potencial de revolucionar la forma en la que se hace e-commerce y servicio al cliente. Según el Sample-Global Chatbot Market, se espera que a finales de 2024 el mercado global de Chatbots alcance 994.5 millones de dólares y que generen un ingreso de 626.3 millones de dólares.

Aplicaciones como Whatsapp, que cuenta con 1 billón de usuarios en el mundo y es el medio más utilizado en la región, principalmente en Argentina y Colombia, con 90% de usuarios, y Brasil y México con 85 y 84% respectivamente, se ha convertido en uno de los canales directos para la aplicación de estos programas de IA, especialmente para la búsqueda de tiquetes y planes turísticos.

Además, en el 2016, Mark Zuckerberg, fundador de Facebook, anunció que la prioridad de la red social –que ya cuenta 2 mil millones de usuarios mensuales activos– estaba en apoyar los chatbots e inteligencia artificial mediante Facebook Messenger.

Como es el caso de Aeromexico quienes dan la oportunidad a los viajeros de buscar boletos mediante su Aerobot en el Chat de Facebook, disponible en inglés y español, también proporciona actualizaciones del estado del vuelo y responde a las preguntas más frecuentes, como consultas sobre la asignación de equipaje. Según el presidente de la aerolínea 73% de los mexicanos se contactan con sus compañías mediante Facebook. Pero también quieren prestar sus servicios a clientes que utilizan asistentes de inteligencia artificial como Google Home y Amazon Echo.

Aunque la inteligencia artificial aún necesita mayor desarrollo para llegar a un punto en el que el servicio al cliente sea en su totalidad desarrollado por bots, empresas como iAdvize, una plataforma de marketing conversacional, están utilizando la IA para responder preguntas básicas o repetitivas, calificar al usuario y trasmitirlo a un operador de ser necesario.  Así, los operadores humanos podrán concentrarse en las preguntas de alto valor añadido y compartir sus conocimientos especializados.

La tecnología de búsqueda de Amadeus utiliza IA y aprendizaje automático para continuamente mejorar los algoritmos de búsqueda y dar resultados más precisos y relevantes a las agencias de viaje.

Claramente estamos en un momento en que la IA está siendo aprovechada por la industria de viaje como una oportunidad para atender a sus clientes de una forma más personalizada y más económica.

 

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Something happened. Report it quickly A Yun monk exclaimed softly.How could we not be aware of the Xuanming Sect s plan Uncle Zhao replied coldly while mobilizing his spiritual power.

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Just when Han Yu was affected by the Life Calling Sanskrit Sound and his thoughts were confused, Li Shiming moved.The Zhonggong Sword was controlled by his spiritual thoughts.

Therefore, many surveillance probes were placed under the sea surface of his Eagle Beak Island.Such formation breaking talisman would not be used against a Qi refining stage monk.

It won t be long before the three Guan brothers will be defeated.The alchemist profession is highly respected by monks, but it is an alchemist with a very high success rate.

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His appearance did not attract much attention, mainly because he had never appeared in the sect except for the time a year ago when he took on continuous tasks and became famous.He chose the area with the fewest defenders, which was also the result of his many observations.

The souls of ordinary creatures are too weak to become the material for the spirit control and soul splitting technique.This weight cannot even be driven by a low grade long sword.

The ordinary formation flag used in the Five Elements Formation cannot withstand too strong a spiritual attack.His figure turned into a phantom and chased after Li Shiming.

The monk of Wanfo Sect had a chance to break away from the battle.But in fact, if SimpliHealth on Shark Tank: How It’s Revolutionizing the Health Industry it hadn t been for Li Shiming s sudden outburst, none of the Qi Refining monks participating in the competition would have survived.

Not only the Spring Breeze Transforms Rain Technique , but all spells require the cooperation of the mind.Throwing away the fragments, he took out a small sword and Gabourey Sidibes Weight Loss Journey from Struggles to Triumph threw it to Li Shiming.

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He Gui Wujiu looked at him intently. Instead, he said loudly In fact, until today, although Mr.The foundation of this Tao technique is close to that of the human and demon clans.

Gui Wujiu suddenly smiled. In the original idea of this method, if oneself is hidden in this world, then the operation of the right body will inevitably be less flexible or if one avoids the opponent s killer means, one needs to escape in time.Compared with his original concentration power, all external star power interference immediately seemed insignificant.

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It has wonderful features that he cannot understand.At the same time, he secretly slandered that even Zhen Changxin may not be able to defeat Xie Yiren and Yu Xuanyang.

The five color, formless lines of this entity repeatedly switch between the inner circle and the outer circle and the inner square and the outer circle.Xuanyuan Huai s recovery speed is obviously faster than his own.

However, the Baoheng Kingdom is exactly the opposite, the political power is unified but the Taoism is scattered, and there are ten major cultivation forces Christina Aguilera’s Weight Loss Journey: How the Pop Icon Transformed Her Health in 2025 in one country.Since the demonic disciples were offering sacrifices according to the existing methods, she would give alms according to the existing methods.

The man in green robe said thoughtfully Since Fei Nan achieved Tianyuan realm twenty five years ago, in the past twenty years or so, the six elders of Hami Mountain have fought thirteen times with Xin Weiying and Fei Nan.It was not an unbridled extravagance, and it was impossible to cover everything.

At this time, Jing Ke could completely see the figures of the seventy three people on the water drop monument in his mind.Gui Wujiu s face remained calm, as if he didn t care, but there was a glimmer of light in his eyes.

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If her descendants are not doing well, I can also take care of her.Magical weapons, talismans, and even spells can hurt monsters.

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Otherwise, how can it be possible to raise many high level monsters in the small place of Yinfeng Gorge How can the power of monsters be replenished However, the size of Yinfeng Gorge is only relative to the entire Tujiao Mountain or the Jiuzhou Continent.In the end, someone came to the door. Seeing Liang Yudong s lazy look, the Let’s Keto Apple Gummies: Sweet Apple-Flavored Keto Support ancestor of the Liang family scolded, For the good of the Liang family I think Übersicht der Medikamente zum Abnehmen: Wirksamkeit und Sicherheit it s to bury the Liang family I, the head of the Liang family, are really inferior to each other.

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With his ability, it is okay to deal with two late stage Jindan monks at the same time.The black bear monster has lost its fighting power.

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