Por Sergio Vargas | Director comercial para Online Travel Agencies en Latinoamérica.
Los usuarios de telefonía móvil están superando los 5 mil millones en el 2017 y se espera que para el 2020 al menos casi tres cuartas partes de la población mundial cuenten con servicios móviles. Esto según un estudio de la GSMA, quienes atribuyen el crecimiento a los mercados emergentes y la contribución de la industria móvil a la economía global, el empleo y el desarrollo social.
Es por este motivo que nuevas aplicaciones y plataformas online han ganado fuerza convirtiéndose en las respuestas para un sector que cada día busca más la automatización, personalización y digitalización. Los Chatbots son un ejemplo claro, este programa que está basado en la inteligencia artificial (IA) conduce una conversación mediante texto o audio y simula como una persona se comportaría para crear una interacción humana.
Estos programas funcionan principalmente en sistemas de mensajería por lo que los chatbots tienen un alto potencial de revolucionar la forma en la que se hace e-commerce y servicio al cliente. Según el Sample-Global Chatbot Market, se espera que a finales de 2024 el mercado global de Chatbots alcance 994.5 millones de dólares y que generen un ingreso de 626.3 millones de dólares.
Aplicaciones como Whatsapp, que cuenta con 1 billón de usuarios en el mundo y es el medio más utilizado en la región, principalmente en Argentina y Colombia, con 90% de usuarios, y Brasil y México con 85 y 84% respectivamente, se ha convertido en uno de los canales directos para la aplicación de estos programas de IA, especialmente para la búsqueda de tiquetes y planes turísticos.
Además, en el 2016, Mark Zuckerberg, fundador de Facebook, anunció que la prioridad de la red social –que ya cuenta 2 mil millones de usuarios mensuales activos– estaba en apoyar los chatbots e inteligencia artificial mediante Facebook Messenger.
Como es el caso de Aeromexico quienes dan la oportunidad a los viajeros de buscar boletos mediante su Aerobot en el Chat de Facebook, disponible en inglés y español, también proporciona actualizaciones del estado del vuelo y responde a las preguntas más frecuentes, como consultas sobre la asignación de equipaje. Según el presidente de la aerolínea 73% de los mexicanos se contactan con sus compañías mediante Facebook. Pero también quieren prestar sus servicios a clientes que utilizan asistentes de inteligencia artificial como Google Home y Amazon Echo.
Aunque la inteligencia artificial aún necesita mayor desarrollo para llegar a un punto en el que el servicio al cliente sea en su totalidad desarrollado por bots, empresas como iAdvize, una plataforma de marketing conversacional, están utilizando la IA para responder preguntas básicas o repetitivas, calificar al usuario y trasmitirlo a un operador de ser necesario. Así, los operadores humanos podrán concentrarse en las preguntas de alto valor añadido y compartir sus conocimientos especializados.
La tecnología de búsqueda de Amadeus utiliza IA y aprendizaje automático para continuamente mejorar los algoritmos de búsqueda y dar resultados más precisos y relevantes a las agencias de viaje.
Claramente estamos en un momento en que la IA está siendo aprovechada por la industria de viaje como una oportunidad para atender a sus clientes de una forma más personalizada y más económica.
Un solo negocio puede tener diferentes buyer personas; esto quiere decir que el mensaje tendrá que irse adaptando al perfil y necesidades de cada comprador.
El acompañamiento es crucial para un mejor funcionamiento de un sistema administrativo, pero por lo regular la consultoría es poco valorada, ya que se piensa que es innecesaria o cara.
Talleres humanistas para vincular a los jóvenes con las 10 licenciaturas que ofrece el Claustro de Sor Juana, únicas en su tipo. La cita es en Izazaga núm. 92, Centro Histórico de la Ciudad de México. Entrada libre.
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beautiful woman was terminated by Lin Haoming, a white light radiated from her body, and then disappeared before Lin Haoming s eyes.If we can get some, we guys can live a lot longer The veteran made an excuse, and it seemed that he had great confidence in the person who entered it this time.
Given the current situation in this world, it is really difficult to put it bluntly, but if the magic pot helps , maybe it can be solved.Dangerous, although there is no existence of the transformation stage, it is a lair where a large group of Nascent Soul level desolate beasts gather.
Of course, Lin Haoming would not be afraid of such a thing.I planned to inherit Danchi Valley. Unfortunately, my master s lifespan is still hundreds of years away, and Valerie Bertinelli Weight Loss: How She Reclaimed Her Health and Happiness
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the good stuff is cheap. Now, after more than a day of flying away, he finally arrived at the place together with Zhao Keming.Sure enough, in just a quarter of an hour, the swelling and shrinking red light gradually became stable, and the violent blood corpse seemed to calm down, only occasionally pulling out.
The latter must be a bad idea. If it is the former, you are not sure.Everything is not smooth at all, but the fog is a little thicker than before, but it is too much.
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to wish the prime minister and make my grandson the crown prince, but in the end he deliberately helped He er to fight against me, but he just wanted to give it to him, and he wiped out the courtiers on both sides in one go.In fact, it has been more than two hundred years since everyone came here.
Knowing that it was His Highness the Second Highness, Ning Shuai specially ordered the two of us to come and greet him.Fortunately, the fire plague is serious now, and there are no active people Exposing the Keto Pure Gummies Scam: Separating Fact from Fiction
around, otherwise such a loud noise would have attracted many people s attention.
She is the granddaughter of our dean. Her family has funded the orphanage until now.Tears fell drop by drop on the kneeling futon, and even wet a large part of the futon, she gritted her teeth 2025 Weight Loss Analysis: Does Drinking Apple Cider Help with Weight Loss?
and wiped away her tears and said Empress of the Lake God, the little girl has never sincerely worshiped you before.
When several people rushed to the distance, they saw Lin Haoming fighting with two people.Captain, thank you less just now. Su Ji also took a deep breath and thanked Lin Haoming before confirming that the giant python was killed.
At first it was okay, but walking is also difficult tired.Finally, seeing that it Did Rebel Wilson Opt for Weight Loss Surgery?
was getting dark, the three of them came out of their hiding place and moved towards the tree where the woman was hiding.
He Zhenting finally sighed. He Wanfeng watched her brother leave, and the tears she was holding back just now fell down.In the past few years, Dai had consumed Insights and Ratings: Groxy Lean Fat Burner Reviews
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When Lao Hai produced an astonishing amount of materials for monsters, the members of the Hu family were also surprised.Then he will compete with these people and win first The latter will be able to sit in Lanqian s position, and his success is also a proof Reba's Keto Gummies: The Ultimate Solution for a Sugar-Free Life - A Comprehensive Review
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It hasn t fully recovered, but it s enough to protect itself for the time being.Zu an said coldly You think she relied on You came out by yourself, and someone rescued you.
They already knew that Zu an had super level aptitude, but they still felt honored to be recognized by such a powerful being as Dayu.The Great Elder frowned After all, he has been named the regent now, so it s not good to just grab it.
Back then in Mingyue Academy, the sixth rank was already recognized as a genius, but here the sixth rank is only the lowest level of the public.After all, he is not a fairy, and he has never taken the elixir.
Hey, that s right, the Jinwu clan is reminiscing about the old days, why should I join in the fun.Zaan was a little happy But you just now You can t tell from your words.
No matter how powerful the artifact is, it can t prolong our lives.The entire Golden Summit fell silent. The contest, which was thought to be evenly matched, turned out Octavia Weight Loss Program: Achieve Your Ideal Body and Boost Your Health
to be the winner so quickly And this woman is too ruthless, right The elder Xuandu of Kunlun Xu was furious immediately You are so vicious at such a young age, are you a demon sect What is it called, aren t you still dead At the same time, he sneered secretly, you have Cbdynamax Male Enhancement Supplement Review: Discover the Truth About this Popular Product
never seen a real ruthless one, if it wasn t in this arena, that guy had already been chopped into pieces just now, how could there be only such a little injury left.
On the way, Zu an thought about the weirdness of the case of Gold Medal No.Although the glare of the glare caused the surrounding disciples to cover their eyes with tears streaming down their faces, it naturally didn t have much Investigating the Impact of Metformin on Weight Loss
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Zaan was also a little upset at this time, knowing that it was pointless to force her to stay, so he also left with a heavy heart.Next, other disciples came to the stage one after another, and their realm would be much lower.
I know many people s secrets about Mr. Lingfeng and the Duan family.Lin Xuan snorted coldly, then turned around and looked at the Keto + ACV Gummies: Celebs’ Secret to Quick Weight Loss
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Although it can t be compared with Dugu Aotian, Li Yunfei and others, but the improvement of one or two levels of cultivation in just two months will shock everyone.And the Tamra Judge CBD Gummies Reviews: Does It Work? What to Expect!
young man in front of them, needless to think, his status must be extremely noble.
Moreover, this is still under the condition of his full mobilization.Next to it, several disciples of Xue Fiend Hall also quickly stepped forward to stop it.
Endless sword lights bloomed, and a terrifying Biomax Male Enhancement Review: Here’s What You Need To Know
aura enveloped the world, quickly slashing towards Lin Xuan.This dojo can test the qualifications of warriors, and the results of this test will be sent to various sects.
Originally, seeing Lin Xuan full of confidence, they thought that the other party had some powerful killer move, but they didn t expect to see such a funny scene.The bloody incident that triggered revealed that he not only hated Lin Xuan, but also hated Murong Qingcheng who was beside Lin Xuan.
The warriors around looked terrified and quickly backed away.This lets it know that the opponent s strength is definitely not weak, and he is also a king.
At this time, another powerful team came outside the giant city.I m afraid he won t be able to recover in a short time.
But they knew that the strength of the other party was beyond their imagination.Angry Asura Hall is equivalent to angering Xuesha Hall in disguise.