Por Sergio Vargas | Director comercial para Online Travel Agencies en Latinoamérica.
Los usuarios de telefonía móvil están superando los 5 mil millones en el 2017 y se espera que para el 2020 al menos casi tres cuartas partes de la población mundial cuenten con servicios móviles. Esto según un estudio de la GSMA, quienes atribuyen el crecimiento a los mercados emergentes y la contribución de la industria móvil a la economía global, el empleo y el desarrollo social.
Es por este motivo que nuevas aplicaciones y plataformas online han ganado fuerza convirtiéndose en las respuestas para un sector que cada día busca más la automatización, personalización y digitalización. Los Chatbots son un ejemplo claro, este programa que está basado en la inteligencia artificial (IA) conduce una conversación mediante texto o audio y simula como una persona se comportaría para crear una interacción humana.
Estos programas funcionan principalmente en sistemas de mensajería por lo que los chatbots tienen un alto potencial de revolucionar la forma en la que se hace e-commerce y servicio al cliente. Según el Sample-Global Chatbot Market, se espera que a finales de 2024 el mercado global de Chatbots alcance 994.5 millones de dólares y que generen un ingreso de 626.3 millones de dólares.
Aplicaciones como Whatsapp, que cuenta con 1 billón de usuarios en el mundo y es el medio más utilizado en la región, principalmente en Argentina y Colombia, con 90% de usuarios, y Brasil y México con 85 y 84% respectivamente, se ha convertido en uno de los canales directos para la aplicación de estos programas de IA, especialmente para la búsqueda de tiquetes y planes turísticos.
Además, en el 2016, Mark Zuckerberg, fundador de Facebook, anunció que la prioridad de la red social –que ya cuenta 2 mil millones de usuarios mensuales activos– estaba en apoyar los chatbots e inteligencia artificial mediante Facebook Messenger.
Como es el caso de Aeromexico quienes dan la oportunidad a los viajeros de buscar boletos mediante su Aerobot en el Chat de Facebook, disponible en inglés y español, también proporciona actualizaciones del estado del vuelo y responde a las preguntas más frecuentes, como consultas sobre la asignación de equipaje. Según el presidente de la aerolínea 73% de los mexicanos se contactan con sus compañías mediante Facebook. Pero también quieren prestar sus servicios a clientes que utilizan asistentes de inteligencia artificial como Google Home y Amazon Echo.
Aunque la inteligencia artificial aún necesita mayor desarrollo para llegar a un punto en el que el servicio al cliente sea en su totalidad desarrollado por bots, empresas como iAdvize, una plataforma de marketing conversacional, están utilizando la IA para responder preguntas básicas o repetitivas, calificar al usuario y trasmitirlo a un operador de ser necesario. Así, los operadores humanos podrán concentrarse en las preguntas de alto valor añadido y compartir sus conocimientos especializados.
La tecnología de búsqueda de Amadeus utiliza IA y aprendizaje automático para continuamente mejorar los algoritmos de búsqueda y dar resultados más precisos y relevantes a las agencias de viaje.
Claramente estamos en un momento en que la IA está siendo aprovechada por la industria de viaje como una oportunidad para atender a sus clientes de una forma más personalizada y más económica.
Si este año no es la excepción y las ventas se incrementan, es importante estar preparado desde un comienzo, tomando en cuenta los consejos de Microsip.
VeriTran, a través del servicio VeriTran Mobile Payments, brindará soluciones que permitirán a los usuarios de Visa contar con una billetera virtual segura en sus dispositivos.
En un contexto donde las empresas buscan reducir residuos, optimizar costos y avanzar en sostenibilidad, los envases retornables se perfilan como una solución poderosa. Sin embargo, su implementación no está exenta de retos, especialmente en cadenas de suministro posventa globales.
El gerente de Proyecto tiene que encontrar el balance ideal entre las acciones que sus clientes realizarán para mejorar el medio ambiente y los beneficios tangibles que obtendrá por las inversiones que realice al respecto.
Chen Songfeng smiled and said nothing. This is probably Liu Baqiao s unique charm. He is able to explain an embarrassing incident that was originally frustrating and useless, so that the person involved will not be angry at all.You can order a pot of wine and a plate of peanuts at the wine shops on both sides of the river for free.
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Taking this opportunity to breathe, she stood up and was as strong as a civet cat, and quickly walked out of the alley.Ruan Qiong almost said that he was old Blood spurts out, isn t this familiar I don t know how you can let your father drink this kind of bad wine without any conscience, and then line your own pockets, just to lend money to that bastard Girl, how mature do you think Shaqs Weight Loss Transformation T9tkrw Key Steps He Took For A Healthier Winter you Keto Now Shark Tank Episode Key Outcomes And 8kd0xe7 Reviews are Ruan Qiong took a deep sip of the mediocre soju and stood up, Anyway, Dad has said everything that needs to be said.
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Gu Ruoyi lowered her head and spoke to the little guy gently.With that said, Li Shaoxi turned around and headed elsewhere.
At that time, she thought it was all pretending on purpose by him.look. Gu Ruoyi sighed softly and kept stirring the coffee, as if she was worried, but not as happy as Huangfu Ling said.
Why does she look familiar By the way, this woman is her middle school and high school classmate, Lu Qianxue They studied in the same aristocratic school when they were teenagers.Gu Ruoyi wondered in her heart whether Li Shaoting regarded Ye Zixiu as his friend.
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The little guy skillfully picked up the knife and fork and cut the food on his plate vigorously, which seemed to be very laborious.Could it be that this is a little fool The little guy blinked his eyes and smiled, Of course I Lean Muscle Diet Male Plan Without Supplements A Complete Ha1r5 Guide know.
However, I think the old lady should find that place soon.Everyone walked out, leaving Li Shaoting alone to stay with Gu Ruoyi.
The speed of his eyes could hardly keep up with the speed of Li Shaoting s hands typing on the computer.Tang Yu s face was congested and red from being pinched.
Mu Xinran s eyes tightened and tears fell suddenly.Gu Ruoyi approached step by step. He forced Bai Luoxia into a corner, full of anger.
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They had notes on this. They had their own opinions and had a fierce quarrel in the early years, but they were both banned later.Chen Pingan stopped in front of the bookshelf. There was no breeze in the room. The Taoist books in the Taoist collection were still turning pages very fast.
As for whether you have right and wrong in your heart, it has little How Long Should U82ynh It Take To Lose Pounds to do with whether you study or not.Liu Mao said, I won t borrow those books. If you take it away, it will be considered as your robbery, and you don t have to pay it back.
Could it be just now Qi Jingchun nodded, confirming Cui Dongshan s guess. Cui Dongshan sighed, Zhou Mi was good at controlling the long river of time, which was the key to encircling and killing Bai Ye.It s not just that others are joining in Sean Murrays Weight Loss Story Ways He Changed His Life Gxaploo9j Before Christmas the fun, it s not as simple as the turmoil. Asking for a punch to hurt someone, or even kill someone, especially Huang Yiyun s attack, seems to be a very unworthy thing to ask why.
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Then he sneered and said It s a good thing that landscape newspapers are banned now, otherwise a random newspaper would be circulated.Draw it and make an annotation beside it This person is not counted, the feudal residence remains the same.
Knowing that I came here first to worship at the top of the mountain, I took a detour and went south.For a person like Gao Shuyi, I hope he will reincarnate in his next life and never touch me again, otherwise I will kill him again.
In an instant, the heaven and earth were in chaos, so much so that the entire Great Wall of Sword Qi shook.The grandchildren are running the business. In Delicious Smoothie Recipes For Weight Loss In Autumn Oty2emx2 fact, the ingredients for the hot pot are also cut corners.
The reason why the old saying is old is, That makes a lot of sense. I m not wrong, sir. Once her throne is in jeopardy because of Duke Shen s palace, and she cannot sit firmly in that position, sir, you will die, let alone Liu Mao, who is sneaky and incompetent.