Imagina que decides adquirir un producto a través de Ecommerce (comercio electrónico) por el excelente precio que ofrece. Al recibirlo, te das cuenta que no es lo que esperabas. Comienzas el proceso de devolución, el cual se ve empañado por agentes de servicio lentos, correos electrónicos que no resuelven el problema y conversaciones por chat que resultan inservibles. ¿Volverías a comprar a través de ese medio?
Empresas lineales
Hoy, las empresas siguen lidiando con este tipo de situaciones. Mientras más abran sus horizontes a nuevos canales de atención, más lealtad tendrán de parte de sus clientes. Damian Gona, Gerente Regional para LATAM y México de Zendesk, comenta que “aunque muchas tiendas tienen canales eficientes para vender sus productos, si no cuentan con un servicio al cliente eficaz e integral, difícilmente podrán retener a usuarios satisfechos con su atención y eficiencia para resolver problemas.”
Clientes distintos
Los consumidores de hoy son distintos a los de hace 10, 5 o 2 años. Las nuevas generaciones pueden hacer comparaciones para tomar decisiones sobre qué producto o servicio es mejor. Con la facilidad que tienen para acceder a cualquier información; la insatisfacción de un usuario puede resultar en una reputación negativa para la empresa. 74% de las personas que realizan una compra, hacen una comparación previa en internet, de acuerdo a un estudio realizado por la Asociación Mexicana de Venta Online (AMVO) y el Interactive Advertising Bureau México (IAB México).
Soluciones diversas
Es necesario integrar las estrategias de atención sin importar si la interacción con el usuario se produce a través de un chat, llamada telefónica o en redes sociales. El estudio A Retailer’s Guide to Getting Omnichannel Customer Service Right, realizado por Zendesk, menciona que el 64% de los clientes esperan recibir asistencia en tiempo real, independientemente del canal que ellos usan. El 87% piensa que las marcas deben esforzarse más para brindar una experiencia de servicio satisfactoria y sin inconvenientes.
Para Alex Barrera, VP de Zendesk para Latinoamérica “la omnicanalidad evidencia la tendencia de las empresas a ser abiertas con los usuarios y permitirles elegir el camino que prefieran para resolver sus inquietudes”.
Aeroméxico detectó la oportunidad de incrementar su visibilidad orgánica y, de la mano de Elogia, aprovechó la migración a un nuevo esquema de sitio y sacar el mayor provecho de su contenido.
10 estudiantes mexicanos viajarán a China para vivir dos semanas de una experiencia cultural y formativa en el campo de las TIC. Seeds for the Future de Huawei los apoya.
When the sun first rose, Elaine leaned on the chair How to Incorporate Sure Slim Keto Gummies Into Your Weight Loss Journey
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Xu Shengnan from Starlight Future also came. At this moment, he was chatting with Zhang Sheng about something.
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There were also many filmmakers who didn t know the truth and were so shocked by this grand scene that they shouted The rise of Chinese cinema.
In fact, they don t need to use each person s five thousand yuan.A decoration company that ran away with the money can still survive.
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Under the moonlight. Zhang Sheng walked out of the yard.During this period, she also wrote some posts. She was paid for each post.
William s Soudu Encyclopedia. The Soudu Encyclopedia was very detailed, covering everything from birth to adulthood, and even some of the Oscar awards ceremonies.They have fixed fans, and their fans are very tolerant of them.
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Although the words were said in a flawless manner, if one chews them carefully, one can still hear something strange in the words.If you squint like this, you will squint until dawn.
Zhang Sheng looked at Tom with a smile
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Thinking about his previous attitudes, I felt guilty.There was a smile on my face. Yes, if you encounter any problems, you can call him for consultation.
After Shen Xiujuan and her husband had lunch, they walked out of the cafeteria and were about to Are Blue Vibe CBD Gummies a Scam? Uncovering the Truth and Reviews
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Princes, generals, ministers, etc. that is what Mr.
You
Lin Guodong was the first to apologize. Expression Mr.The bustling and colorful city tempts those who come to this city all the time.
Did he say something wrong just now, or Before you pay off the debt, you want to treat him to a meal That s not bad, and you won t have anyone to accompany you for the make up exam.Firecrackers went off all day long The flower baskets were so large that they couldn t be placed on the opposite side of the road, and the guests coming and going were asking questions until late at night.
You said permanent endorsement, who are you going to let endorse our batteries I just signed a singer, his stage name is Ah K, his name is Du Hui
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Master, did I have a big problem Li Jiuchuan thought for a moment and then said It
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It will be of great use. Shi Xiaowu was shocked. Is there any connection between cutting down trees and learning carpentry and farming High in the sky, the sky is clear and refreshing.She took the wind talisman, killed two followers, and forced the green palace lantern to the bottom of the mountain wall.
Jiang Yuebai s blood boiled instantly, and his heart was burning.Jiang Yuebai glanced at Guo Zhen, and Guo Zhen understood and took Tang Shengcai to the carpentry yard.
The second level sharp edge technique cannot exert much power.I, Zhao Fuyi, am a respectful and polite person. I never do anything disgraceful or polite.
and no longer has any positive and negative attributes, how can it change the balance of positive and negative charges in a completely balanced state
A series of thoughts made me feel that I was close to the answer I wanted at first.The testing area is actually more like a huge research room.
There was a huge splash of water. Crash The tourists came back to their senses after hearing the sound.Xiao Peng and other police officers also murmured in their hearts, what is going on Would you rather die than move forward What kind of drama is this singing about But soon, they realized.
Under their gaze. The next moment. Two blue and white thunderballs suddenly appeared There are no signs There is no formation process Although I have seen it on the video many times, I have even become a little numb and have no feeling after watching it.He frowned and asked, What s going on There were six people who were responsible for Li Youquan s accomplices.
Judging from the fact that he was unscathed in that kind of explosion, they unanimously believed that his physical strength must have reached an extremely terrifying level.The reason Yes, that s right. Lin Beichen didn t hide it.
Densely packed, covering the entire palm. Each arc seemed to contain huge energy, twisting and beating.The boss is right, so we can just do as he is told, and we can get a lot of money.
Everyone split up to look for him but couldn t find any trace of him.
Imagina que decides adquirir un producto a través de Ecommerce (comercio electrónico) por el excelente precio que ofrece. Al recibirlo, te das cuenta que no es lo que esperabas. Comienzas el proceso de devolución, el cual se ve empañado por agentes de servicio lentos, correos electrónicos que no resuelven el problema y conversaciones por chat que resultan inservibles. ¿Volverías a comprar a través de ese medio?