Todo se reduce a la experiencia del cliente. Las marcas han sabido durante mucho tiempo que necesitan pensar en ella, pero en 2018 se empezará a ver el efecto de las compañías que la han puesto en práctica. Un enfoque coordinado en la experiencia y la lealtad del cliente puede ser una mejor ruta hacia la rentabilidad de largo plazo. Las empresas tienen la oportunidad de poner a los clientes sobre todo lo demás, y diferenciarse a través de mejores interacciones más personalizadas. Esto genera un mayor valor para ellos y puede establecerse una relación duradera que crecerá con el tiempo.
Inteligencia artificial, un aliado de negocios
La inteligencia artificial, la emocional y la convencional se fusionarán para mejorar las relaciones laborales y optimizar los resultados empresariales. Es un hecho, las interacciones personales cara a cara mejoran las relaciones tanto en la vida laboral como en la personal.
En 2018 se comenzará a ver a la inteligencia artificial jugar un papel más determinante cuando se establecen relaciones entre colegas, clientes y socios. El reconocimiento facial se integrará a las herramientas de colaboración remota para leer señales visuales. ¿Por qué es esto importante? Porque permitirá que el organizador de una reunión modifique el rumbo de la conversación si es necesario e informe sobre las acciones a seguir. Por ejemplo, un vendedor sabrá que probabilidades hay de que se cierre un acuerdo de negocios o informar a un publicista que la idea que están presentando a los clientes no está teniendo la repercusión que se esperaba.
Habrá más canales de interacción, no menos
En el mercado se escucha con insistencia sobre la inminente muerte del centro de atención telefónica (call center) o de la aparición de los canales que acabarán con el correo electrónico. Sin embargo, la eliminación de esos canales aún es muy lejana… por no decir que nunca sucederá. Los consumidores eligen los canales más o menos dependiendo de su propia conveniencia, pero el nivel de interacción está aumentando.
Adopción rápida de las tecnologías de automatización
Será en 2018, a medida que más casos de éxito salgan a la luz que los programas piloto demuestren el retorno de la inversión (ROI). La ruta al éxito estará marcada con mayor claridad y crecerá la confianza para invertir en tecnología. Asimismo, las compañías comenzarán a sentir la presión de que la ventaja que ganaron los primeros en implementar la inteligencia artificial comenzará a desaparecer y motivará una adopción más generalizada. Además, la tecnología también madurará.
Se reactivará el cambio de la automatización a casos de uso proactivos que ayudará a convertir las interacciones con el servicio en oportunidades de venta, y a ver integraciones más profundas del centro de contacto.
La tecnología de realidad aumentada y virtual podría superar las expectativas
La tecnología se volverá más generalizada y los casos de uso más interesantes, pero aún está por verse su impacto en la experiencia del cliente. Para que sean realmente valiosas, las implementaciones de realidad aumentada (RA)/realidad virtual (RV) necesitan ser vistas como otro canal totalmente funcional. Aunque sin duda la tecnología es genial, si no se integra perfectamente con la experiencia del cliente, se convertirá más en una moda pasajera que en una inversión que genere nuevo valor para los clientes y eleve los ingresos de la compañía.
El mercado medio desaparecerá
Se ha llegado a un punto en el que el mercado se está segmentando en dos tipos de negocios: el mercado masivo y el vivencial. El mercado masivo se afianzará entre empresas que siguen a la vanguardia y le dan a los clientes lo que quieren, cuando lo quieren, todo con envíos sin costo. La otra opción para las compañías es crear un negocio realmente personalizado y de alto contacto que establezca una conexión emocional con los clientes y ofrezca significativamente más valor que precios bajos y opciones infinitas. La tecnología está haciendo posible estos modelos de negocio y las compañías necesitan elegir con el que quieren quedarse.
El IoT salvará a las marcas de consumo
En un futuro en el que la mayoría de las compañías de consumo estará en línea, la oportunidad para que las marcas creen una conexión con sus clientes se vuelve más un desafío y dificulta ganarse la lealtad de los clientes. Adoptar el Internet de las Cosas (IoT) en el momento de interactuar con el cliente ayuda a las compañías a entablar relaciones con ellos y generar una interacción continua que les ayudará a entender mejor sus necesidades, diseñar una experiencia personalizada a partir de dichas interacciones, y finalmente ofrecer valor a ese cliente de la forma en que los competidores no pueden.
La contratación de talento se centrará en lo realmente importante
Se está experimentando un ascenso del individuo en el que la abundancia de candidatos calificados exige a quienes quieren distinguirse del resto desarrollar una marca personal sólida. Más empleados y buscadores de empleo se verán como su propio director general, identificándose menos con su compañía y más con su propia marca personal.
En lo que se refiere a la contratación, las compañías verán más allá de los logros profesionales de un candidato y le darán preferencia a aquellos cuya marca personal encaje bien con la organización. Por ejemplo, cuando se comparan dos solicitantes con habilidades similares, una compañía que valora el pensamiento innovador se inclinará por contratar al individuo que demuestre tener personalidad durante la entrevista en lugar de aquel que jugó según las reglas pero que demostró poca creatividad o chispa.
Esta nueva dinámica exigirá un servicio al cliente mucho más riguroso, ágil y expedito, especialmente porque las nuevas generaciones realizan un uso más intensivo de los dispositivos como teléfonos inteligentes, tabletas o computadoras portátiles.
Al Virginia Mason Institute le hace ilusión ofrecer Diseño de instalaciones de salud y flujo a organizaciones de atención médica y equipos que buscan mejorar su flujo y obtener grandes ventajas de instalaciones previstas o existentes.
10 ventajas de portar una identificación móvil, tanto para la seguridad de las personas como para la optimización de recursos y procesos de los gobiernos.
He gave orders as the master, established the four seasons and the five elements, and moved the festivals to determine the various periods.In the end, Mirage City and the capital were defended, relying on the rich wealth accumulated bit by bit by the Daquan Liu family after two hundred years of founding the country.
In fact, Cui Wei is not relaxed. The Benefits Of Purekana Sleep 81 This young mountain master is actually the hidden official who has been stationed at the Sword Qi Great Wall for many years.Therefore, various genealogy masters, landscape gods, and deities had their dry money bags. If it drums up again, the territory of Beiyue will not be smashed and sold, causing great sorrow.
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He is a Taoist genius in the fifth realm. He is not very imposing and knows how to take the initiative to step down.
No wonder Guo Chunxi lost to Cai Dongfu. It was not just the difference between the clouds and the mud at the top of the mountain.Chen Pingan put his hands on his knees, Where is Luolu Mountain Cui Dongshan laughed and said, That would be even better.
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I summoned the fairy to drink some fine wine. The fairy thought I was too young and I thought the fairy was tall.Chen Pingan twisted out three sticks of incense and gave each of Cui Dongshan and Jiang Shangzhen one stick.
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Brothers are united, perhaps Du Ping felt Du Heng s anxiety at this moment.Xiao Heng, I m very optimistic about this young man Xiao Su.
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How could he still dislike his tutor for being slow for a few days Du Heng just smiled at Tang Jinhan s performance, then packed up his things and said, I won t talk to you anymore.Is this what Professor Du wants to move What s this Lou Guozhang s curiosity was about to explode, but his hand was Zenleaf Cbd Gummies 922 Cost Benefits Effects And Reviews very light and steady.
Let s go. Originally, Du Heng was worried about Wu Yueqing coming to act as his guide.This laboratory will be of great use to me in the future.
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There are always bastards who are not afraid of Wu Shengnan s background.Kang Zhirong s eyes lit up instantly, Brother, this is a good suggestion.
I myself There is traffic, why can t I use this traffic to make those real famous Chinese medicine experts popular Also, those who are just pretending to be fake, their existence itself is an erosion of our industry, and I want to clear them out, what s my fault Director Zhuo smiled and said softly, Look, you think it s right, so why are you asking me If it s right, just stick to it and ignore those messy voices.
If you don t listen carefully, you won t hear it at all.Brother, why did I hear that your home was robbed Zhang Shiping asked a little curiously, but also a little funny.
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In addition, this disease is not only a male disease, but also a female disease.Although this is a bit self serving, but in this society, no one is selfish.
Du Heng shook his head helplessly. My niece, no matter what happens in front of me, there are always many reasons to wait there.He was talking about people behind their backs, but he didn t expect them to understand, which made him embarrassed.
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Xu Qi an withdrew his thoughts, cupped his hands and said, The student has made a fool of himself, bid farewell to the old, and grind ink for me.Unlike other royal brothers and sisters, the third brother s enlightenment mentor is Uncle Yu Wang.
Zhao Shou said in a deep voice, Within ten feet of me, it belongs to the Saint Academy.The young man who smiled and squinted his eyes glanced at the three Xu family masters, and said with a smile, Which one is Xu Qi an Xu Qi an took a step forward, I am.
Aunt s beautiful eyes widened, and she reprimanded Is this a question of whether you want it or not Xu Lingyue Dissatisfied, he pursed his lips, the corners of which were as delicate as engraved, Second brother hasn t married his sister in law yet.The powerful force of the impact sent him flying, and his consciousness instantly fell into darkness.
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When the enemies met, there was no jealousy, they just looked at each other sullenly.He always runs out of the city, saying that the door to the alchemy mystery has been opened to him.
I implore Your Majesty to punish this thief severely, and kill him everywhere.Seeing Jiang Lvzhong himself just now, Xu Qi an roughly figured out what happened.
The leader was a man with an embroidered pill furnace on his chest, with thick eyebrows, a high nose, and dark circles under his eyes that seemed to last all year round.Uncle Xu nodded in satisfaction It s good that you can figure it out.
What do you think Mr.Zhou will do Although this lady is an outstanding beauty, it seems that it is not safe to keep her all the time.Xu Qi an felt envious in his heart, cupped his fists and said, Last night, Daoist The Benefits And Effects Of 11 Mg Cbd Gummies A Comprehensive Guide Upziy Jinlian of the Dizong came to the door.
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According to Huaiqing, he was sentenced to beheaded because he beheaded his superior with a knife.This is an honor that no reader can resist.Is this Qijue or Qilu The Seventh Prince, who was about the same age as Xu Qi an, asked.
The watchman is a yamen directly under the royal family, and it is also Wei Yuan s voice.The eldest princess said every word from the heart.
In a short time, two black shadows came quickly, and the outline gradually became clear.Several white clothed men jumped off the watchmen s backs first, rushed to Xu Qi an impatiently, and bowed their hands together Young Master Xu.
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Whether it was the support and respect that the two Dali emperors had for Beiyue Wei Bo, the choice of the careless Cao Gengxin to serve as the kiln supervisor who could give secret reports directly to the imperial study, and the move of Song Yuzhang out of Luolu Mountain, it was also a show of goodwill.
Ye Yunyun felt as if the weight of the world suddenly lightened. she returned the gesture with clasped fists. Jiang Shangzhen immediately apologized to the young mountain owner.The key is that Yao Xiaoyan feels that she is too stupid, too timid, and has too many flying swords that are useless, so the little girl is worried that as she walks on the path of practice, she will become the most useless and annoying person.
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Yao Lingzhi lowered his voice, but his face became more angry, and said angrily Isn t it just that morning fight outside the palace gate Are you still there How long do you have to complain about your sister before you let go You are a child of the Yao family, can you care about the overall situation of the temple Do you know how difficult it is to say that a bowl of water is even Sister, if you really want to act fairly, you will no longer be impartial.
Chen Ping an finally couldn t avoid the wine. On the moonlit night before, Xu Xingjiu, Chen Ping an, Liu Jinglong, and Liu Zhiqing were arranged.The child nicknamed Linzi twitched his lips and no longer paid attention to the mute sitting on the railing.
Dressed in red, and a young man wearing a Confucian shirt, Yufeng left the city and stood at the southern battlefield site Go up and look at the big characters on the head of the northern city.I will report the truth to Master. Huan Yin sneered and said, Master Huang is willing to scold you, do whatever you want.
The poet has opened up many paths. In this matter, even Su Zi cannot compare with him. The man in black joked Whether I see us or Discover The Best Yummy Cbd 58 Gummy not, I am going to greet the old temple master anyway.The girl then gave Chen Ping an a blessing, My master said, let the sword fairy write a piece of evil nature, and then you can get out of the city.
No matter who he is, there will be a boundary. There are no exceptions in words, actions, and thoughts.However, almost no one still questions Ruan Qiong s title of chief enshrinement. The important civil and military ministers, including the state and patrol envoys, all had a tacit understanding of this and had no objections.
If you get the money, give me the dividends. Chen Ping Proper Cbd Gummies 422 A Comprehensive Guide To Their Benefits And Uses Wtkeu an couldn t help but laugh, put down his chopsticks and waved his hands, No, no, no.There is even a dragon slaying cliff used to sharpen flying swords. The size of the pillar foundation outside the Shanshui Temple is priceless.
Feiran landed in an abandoned city on earth, and walked together on a stone arch bridge with lush vegetation.The Tianque Peak Mountain Protection Formation that separated the mountain from the bottom was a sea of clouds.
The origin of the poem must not be dismissed as an afterthought. Mr. Liu has good intentions and sincerely wishes that the lovers in the world will eventually get married, that the world will be filled with flowers and the moon will be full, and that people will live long, so the meaning is extremely beautiful.
As for the female martial artist who is younger than Cao Ci, is she another direct disciple of the Martial God Pei Bei After hearing this, Chen Ping an smiled and said, I m really not some swordsman, Xu Jun.
Todo se reduce a la experiencia del cliente. Las marcas han sabido durante mucho tiempo que necesitan pensar en ella, pero en 2018 se empezará a ver el efecto de las compañías que la han puesto en práctica. Un enfoque coordinado en la experiencia y la lealtad del cliente puede ser una mejor ruta hacia la rentabilidad de largo plazo. Las empresas tienen la oportunidad de poner a los clientes sobre todo lo demás, y diferenciarse a través de mejores interacciones más personalizadas. Esto genera un mayor valor para ellos y puede establecerse una relación duradera que crecerá con el tiempo.