Por Simon Blake | Director de Marketing de Vertiv para Emea.
Si alguna vez un producto adquirido presenta una falla, ¿lo llena de esperanza la posibilidad de llamar a la línea de servicio al cliente o todo lo contrario? Creo que estamos de acuerdo con que la idea no es del agrado de la mayoría de las personas. Sin embargo, esto podría estar cambiando gracias a la inteligencia artificial (IA).
Uno de los casos de uso más notables y prácticos de la IA se relaciona con la creación de chatbots. Antes de analizar el concepto con más detalle, es importante reconocer la parte admonitoria de la conversación. Son abundantes las preocupaciones en términos del “devastador potencial” de la inteligencia artificial. Recientemente, Facebook se vio obligada a apagar algunos robots automatizados debido a que estos habían desarrollado su propio idioma, el cual era incomprensible para los seres humanos. Dicho esto, resulta evidente que con la IA aún no nos encontramos en un escenario similar al de Terminator, en el cual los robots suponen una amenaza para la humanidad. Por lo tanto, por el momento, echemos un vistazo a las oportunidades positivas que estos ofrecen.
Los chatbots ya han empezado a infiltrarse en el mercado a un nivel básico, pero en el futuro podrían convertirse en nuestra fuente de conversación más común. Con una escalabilidad que va más allá del personal habitual de una empresa, existen claros beneficios comerciales de contar con una mano de obra digital. Entonces, ¿cómo usarán las organizaciones estos robots para cambiar la manera en la cual interactuamos?
Cinco robots que conoceremos bien
Los chatbots en el servicio al cliente: Colocar a los robots en la primera línea de la gestión de servicio al cliente es quizás el caso de uso más evidente para esta tecnología; de hecho, ya está siendo utilizada en una gran cantidad de organizaciones. Al ofrecer un servicio las 24 horas y los siete días de la semana, los bots eliminarán la frustración de quedar “en espera” durante minutos y más minutos. Sin embargo, existe una oportunidad que va más allá de estos resultados funcionales; la tecnología de la IA está avanzando a tal grado que los robots también se están volviendo “emocionalmente inteligentes”. Las compañías realmente serán capaces de adaptar la respuesta emocional del bot y a su debido tiempo el aprendizaje automático les permitirá a los bots de software adaptarse al estilo de la compañía.
Los chatbots en los negocios internacionales: El crecimiento empresarial internacional puede ser difícil si usted no puede dar servicio a la amplia variedad de su mercado. Aunque los chatbots actualmente se inclinan por el idioma de sus creadores, con el tiempo sus capacidades lingüísticas mejorarán aún más. Los robots poliglotas ya pueden adaptarse y traducir rápidamente. Con este tipo de capacidad, ayudarán a las organizaciones a trabajar de manera perfecta con los clientes, los proveedores y los organizadores de todo el mundo.
Los chatbots para hacer inventarios: En el caótico mundo de la cadena de suministros y la logística, los robots ofrecen a las organizaciones visibilidad inmediata del inventario a través de alertas automatizadas y un control de la calidad de los productos que salen del almacén. Estos enviarán notificaciones inmediatas cuando las entregas hayan llegado y hayan sido descargadas. Además, cuando sean conectados con tecnologías más avanzadas del Internet de las Cosas, ayudarán a evitar desplazamientos innecesarios cuando las órdenes no pueden ser completadas. Los gerentes de los almacenes podrían simplemente remitir sus respuestas a los robots para iniciar una serie de comunicaciones relacionadas con la actualización de los clientes, los proveedores y la gestión.
Los chatbots que nos permiten vivir más: Los robots del futuro contarán con toda la información médica documentada. Esta les permitirá ofrecer servicios de pronósticos y diagnósticos sumamente avanzados. En los lugares donde la atención médica es limitada, los chatbots no solo democratizarán el bienestar, sino también permitirán a las personas buscar asistencia médica antes de llegar a una emergencia. A su vez, esto aumentará la capacidad para consultas de mayor valor con los doctores, lo cual maximizará los agotados recursos médicos.
Los chatbots a nuestro servicio: Aunque no todos contemos con el beneficio de una secretaria en el trabajo, los robots pronto podrían ofrecernos asistencia inteligente automatizada. Imagine que todas las invitaciones diarias desaparecieran de su bandeja de entrada y a sus clientes y colega encantados por su respuesta rápida y cortés. Quizás más que en cualquier otra área, los robots nos ayudarán a hacer amigos en los negocios cuando se vuelvan inteligentes a la hora de gestionar nuestros calendarios y recursos de salas.
La batalla por los bots
Por supuesto, hacer funcionar una estrategia de chatbots dependerá de más de un solo desarrollador superestrella. De hecho, la tecnología estará sujeta al funcionamiento en sinergia de una gran cantidad de elementos en la infraestructura de la empresa. Los profesionales en tecnología serán responsables de mantener a estos bots conversando las 24 horas, los 7 días de la semana. A continuación, encontrará algunas de las prioridades más importantes en el ecosistema de los bots.
Los bots dependientes del ancho de banda: Uno de los elogiados beneficios de los chatbots es el hecho de que pueden trabajar las 24 horas y los 7 días de la semana, y tratar con personas y colegas sin cansarse ni equivocarse. Sin embargo, los bots de software conectados e inteligentes necesitarán de un gran ancho de banda a medida que recopilen los datos y se conecten con varios sistemas dentro de la organización. Esto podría suponer que muchas empresas necesitan actualizar o renovar su infraestructura, y desearán disponer de los análisis a través de una red sólida y de alta velocidad con el fin de que ningún analista robótico ni ninguna línea de producción automatizada sufra una caída. Por otro lado, esto pondrá más presión en el centro de datos; la potencia y el enfriamiento necesitarán ser muy eficientes y muchas organizaciones podrían necesitar un aumento en su capacidad. Por lo tanto, la incorporación de mano de obra robótica no será una solución rápida…
Los bots en el extremo de la red: Si usted cuenta con dispositivos que necesitan funcionar de manera inteligente y adaptable, pero estos se encuentran lejos del centro de datos principal, usted estará limitando el rendimiento de dichos bots. La computación en el extremo de la red permitirá una “toma de decisiones” rápida y un procesamiento de los datos en el sitio. Como resultado, esto ayudará a mejorar de manera significativa las operaciones distribuidas. Imagine una flota de bots médicos, los cuales dan asistencia en áreas remotas, donde obtener un diagnóstico inmediato podría salvar vidas. La capacidad de funcionar casi de manera autónoma abre un nuevo paradigma relacionado con los tratamientos médicos. Ocurre lo mismo con los casos de uso de las empresas, como la gestión del inventario, donde el buen funcionamiento de la logística podría verse comprometido sin ubicaciones en el extremo de la red.
Los cerebros robóticos: Si un modelo de computación en el extremo de la red permite una transferencia de datos más efectiva hacia y desde un bot, nosotros tenemos la presión de garantizar la gestión y uso de estos datos. Además, existe un inconveniente; según Gartner, muchas organizaciones no cuentan con las habilidades requeridas para ofrecer una estrategia efectiva de inteligencia artificial o aprendizaje automático —simplemente porque no pueden gestionar efectivamente los datos necesarios—. Incluso entre aquellas empresas cuyas capacidades analíticas se consideran “avanzadas”, un 40% tiene dificultades para crear la plataforma científica de datos correcta, necesaria para el aprendizaje automático de los ChatBots. Por lo tanto, los enormes pasos tomados en la gestión de datos necesitarán ser mucho más grandes antes de que nuestros amigos robóticos realmente puedan cambiar el lugar de trabajo.
La confianza en los bots: Esta proliferación de sensores, concentradores de red para la computación en el extremo de la red y puntos de conexión de red deben seguir siendo seguros. Si los bots se conectan con una minería de datos amplia de datos logísticos, la protección de la información corporativa patentada o incluso de los datos personales confidenciales se vuelve muy importante. Como si la revolución de dispositivos móviles no hubiese puesto suficiente presión en los profesionales de seguridad, ahora estamos considerando un tema diferente de desafíos críticos.
Los chatbots pueden facilitar su día al tratar con las complejas solicitudes de asistencia. Al mismo tiempo en que usted se dé un respiro, serán exigentes con la infraestructura, lo cual aumentará la presión en muchos sistemas críticos. Sin embargo, debido a los casos de uso que van desde el aumento de los centros de llamadas hasta la productividad de la mano de obra, los bots, sin duda, inundarán nuestras empresas. Usted necesita estar listo para hablar de los bots.
Las tendencias para las áreas clave en las organizaciones se dirigen hacía la contratación de personal estratégico y adopción de tecnologías de la información.
10 estudiantes mexicanos viajarán a China para vivir dos semanas de una experiencia cultural y formativa en el campo de las TIC. Seeds for the Future de Huawei los apoya.
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I only know how to play around with male disciples all day long, what does it look like The uncle s voice was full of dissatisfaction, as if his patience with Axi had accumulated for many days.His original worries about Best CBD Gummies for Sex: Top Products and Reviews Jinghe Jianzun disappeared in an instant.
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Meng Jingzhe hurriedly chased after her and said, Don t be angry.Naturally, Meng Jingzhe couldn t detect the strangeness in Long Yin s words, but said following his heart Then there is no need.
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You child, you have many names, but I only recognize that one.Regardless of the choice, Daoist Jinlian s goal has been achieved.
She fell in by herself, and forced three people into the water.Although the boy s face was blurred, the contempt conveyed Dr Oz Male Enhancement: A Comprehensive Guide in his eyes was very clear.
The evil god just made a casual move, then glanced at Meng Jingzhe, and said, I won t let you guys go.After arriving at a relatively remote place, he arranged a simple formation BioLife CBD Gummies for ED: Effectiveness and Reviews at random, and then, as if he could no longer hold on, he fell to the ground.
Meng Jingzhe did what he said, and immediately started to refine.When his eyes went dark, Xu Qi an lost all five senses and six senses.
The former queen is still alive, and the others are all underage.from The yin and yang value 50 This sudden jumping yin and yang value is a high value that Meng Jingzhe has never obtained.
You have done a good job.After all, not everyone can become a remarkable stroke in the history of cultivating immortals.Zhao Shou ignored Li Miaozhen, and said helplessly Ru Guan can t talk, um, to be precise, Ru Guan doesn t like to talk.
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Yin and Yang value from Qi Feixuan 3 Qi Feixuan looked at Meng Jingzhe with eyes like sharp swords, and said I thought you would hand over the Dragon Chanting Sword, but I can Leaving you a whole body, now it seems that it is more realistic to cut you into pieces.Thousands of whips transformed into thousands of leaves, which could block Qi Feixuan s thin purple light.
Ye Shenglan just finished speaking, then Can t help but glance at Meng Jingzhe.
For example, the tribe members of the Love Gu Department like to provoke foreigners and Rhino Male Enhancement: Benefits and User Reviews force them to stay in the tribe.The pagoda of the Buddha is among the ranks of magic treasures, one grade higher than the peerless magic weapon.
This will always remind him of the face of the late emperor and his true identity.Xu Yuanshuang, whose careful thinking was exposed, didn t dare to delay any longer.
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In the darkness, Xu Qi an s pupils dilated slightly, and his eyes froze.If you want to abolish the empress for this reason, it is reasonable.
This level is called being able to rely on enlightenment, showing strength like a warrior s vision Repayment of success You need to comprehend it yourself.She accused me of killing her adoptive father without saying a word, and wanted to clean up the house.
I thought in my heart, if the third rank cannot enter the pagoda of the Buddha, that Buddhist sect is very likely to send the monk who purifies the heart to enter the pagoda.Why should I teach Xu Qian Hurry up and fall out with the national teacher.
The young woman couldn t understand official language, but Seeing her daughter s dull face, she immediately realized that something was wrong, and hurriedly moved closer.With the sound of crash , the quilt spread out, covering everything.
Happy kindness and enmity, seeing injustice on the road and slashing people.Almighty, if you use force in a pure way in Buddhism, follow me to meet Dharma Protector Vajra.
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He caused my husband to die tragically, and I will retaliate against her most beloved daughter.Xu Qi an believed that Luo Yuheng, who was in a normal state, was willing to practice dual cultivation with him.
If they are dealt with, most of the parties can be dealt with.I have already found her.Chai Xian raised his head fiercely, his mouth trembling She, she is fine Li Lingsu, go and bring her here.
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The beautiful woman snorted coldly.She didn t care about the poison in her body, but she showed displeasure when she saw her sister s long white legs hooking the handsome young man s waist, and warned, He s mine tonight.How did Jingxin and Jingyuan know about Li Lingsu s identity When did they know about it If they knew about it a long time ago, then maybe the Duan King Kong has sneaked into Xiangzhou, waiting for me to throw myself into the trap.
Why Li Miaozhen was puzzled.Bingyi Yuanjun was expressionless The disciples of Tianzong are forgetful and few desires.Jingxin and others passed by Xiangzhou.They heard about Chai Xian s murder of his father.
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She felt that Du Heng was less reliable than her mother.But just as he arrived at the health center, he saw Wang Shizhen and Wang Juguo again.
It s really annoying Don t worry, I ve invited our best doctors here for you.Du Heng almost came into close contact with the dog s nose and took a few steps back in fright.
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It was really just out of curiosity. I asked about professional habits.When decorating my home, I originally thought of decorating the second floor.
If it is stopped, it will be even more unclear when the time comes.We asked about the houses and consumption around the hospital.
Especially when Wang Zhenzhen went through the formalities for Huang Xiaofeng just now, it made him firm up his mind.Now that such a change has been made, the old house in the old yard has regained its function, and now the rooms are a bit insufficient.
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Once the consequences are serious, the law of the contract will impose punishment according to the contract.They didn t expect Xu Yang to become so strong that a mid Yuanying monster couldn t stop his blow.
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Under the guidance of the little sun, the two turned around and came to an underground cave.Master Ziyang s Nine Suns Sword is extremely sharp, and Ziji Tianhuo in the sword is also one of the seven real fires.
Xu Yang s subordinates went on a killing spree without mercy, killing a large number of Mongolian people, demon cultivators and low level monsters, and finally attracted the attention of the high level Mongolian people.Fortunately, he did not make a move, otherwise he would definitely fall on the spot.
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Patriarch Gale Feng also agreed with a face As long as the leader of the demon worms is eliminated, the other swarms will not be a problem.He couldn t help but wondered How could this be so My Wang family s children and grandchildren will have their roots checked as soon as they are born.
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These desolate beasts became the descendants of true dragons and opened up their intelligence one after another.The Shadow Leopard was blown into pieces by the Heaven Puting Sword Light, and was immediately swallowed up by the golden sword swarm, even the inner alchemy was not spared.
The old man s face sank like water, and he said angrily I don t care what the evil way is, my royal family suffered heavy casualties today, you must give me an explanation.
Por Simon Blake | Director de Marketing de Vertiv para Emea.