Las tendencias de movilidad actuales han transformado por completo la manera en la que nos comunicamos y accedemos a la información si comparamos nuestros hábitos con los de hace 20 años. Aunque todavía consumimos noticias por televisión o la radio y de vez en cuando hacemos llamadas telefónicas personales o de negocios, los medios y canales con los que contamos para poder transmitir un mensaje ahora son tan diversos como inmediatos.
En México, el crecimiento acelerado del uso de smartphones ha transformado no sólo la dinámica de consumo de medios, sino, la forma en que los usuarios interactúan entre ellos. De acuerdo con el Estudio de Consumo de Medios y Dispositivos entre Internautas Mexicanos del 2017 realizado por IAB (Interactive Advertising Bureau) de México, en el año pasado el 71.5 millones de personas se conectan a Internet, cifra que equivale a 60% de la población. Por si fuera poco, de estos más de 70 millones de personas, 81% lo hacen a través de un smartphone, el cual es usado de forma predominante (62%) sólo para comunicarse con sus contactos.
En este contexto, las apps y plataformas móviles de comunicación encuentran un gran mercado el cual se encuentra ávido de opciones rápidas, fáciles de usar y que permitan una interacción compatible con todo el contenido que consultan los usuarios en otras páginas. Una empresa que ejemplifica claramente estas características es WhatsApp, app de mensajería instantánea creada en 2009 y que fue adquirida en 2014 por el gigante de las redes sociales Facebook.
Whatsapp tiene más de 1,300 millones de usuarios alrededor del mundo y posee la seguridad y prestigio de pertenecer a la empresa de redes sociales más grande del mundo. En México se estima que el 93% de internautas la usan, de acuerdo al 13° Estudio sobre los Hábitos de los Usuarios de Internet en México 2017 de la Asociación de Internet.
Al encontrar esta gran gama de usuarios que utilizan esta herramienta, WhatsApp recientemente decidió lanzar la fase piloto de WhatsApp Business, producto pensado con la finalidad de que las empresas puedan interactuar con sus clientes de una forma más simple, automática y manteniendo una comunicación permanente.
WhatsApp Business le da a las empresas la oportunidad de dar un gran salto al conseguir operar un negocio interactuando con los clientes a través del canal de mensajería más utilizado por ellos. La apertura de este nuevo canal también puede venir acompañado de una automatización de la atención: simplificando la autogestión del cliente, obteniendo una ilimitada capacidad de atención, reduciendo costos operativos y aumentando satisfacción y ventas.
Por lo tanto, para que una atención por WhatsApp Business sea exitosa, la resolución de las necesidades de los clientes debe darse de forma natural. Las empresas necesitan entender la intención real de los usuarios y lo que requieren para que estos puedan tener una experiencia de resolución instantánea.
Piensa que todas las acciones que ejecuta tu empresa pueden incorporarse a una herramienta tan práctica y sencilla como WhatsApp. Desde consultar el saldo, activar un producto o poder hablar con un representante en caso de ser necesario, todo en un solo lugar simplificando la operación del usuario en una misma ventana de interacción.
Consejos para aprovechar WhatsApp Business
Antes de incorporarlo a tu sistema de atención, será de utilidad asegurarte entregar la misma experiencia de interacción en todos los canales de forma unificada (Web, Facebook Messenger, WhatsApp, Apps y otros). No es recomendable crear experiencias diferentes a las que ya tienes funcionando en otros canales. Esto hará que dupliques el esfuerzo al mantener varias plataformas y que los clientes tengan versiones distintas al tratar de resolver una necesidad.
Asimismo, es importante crear respuestas empáticas y utilizar todos los recursos que el canal te permite como mensajes multimedia, mensajes de voz, carruseles de imágenes, emoticones y otros. Entrega más que sólo información en texto plano.
También es es necesario considerar que los mensajes de voz cada vez son más usados como un complemento de los mensajes tradicionales. Son muy simples y rápidos. En este caso es recomendable contar con la tecnología que te permita interpretar y contestar los mensajes para mantener la interacción con este tipo de usuarios.
Es muy importante que tu plataforma de atención tenga reportes de aprendizaje en tiempo real (machine learning) posibilitando identificar oportunidades de mejora en la atención. Esto te permitirá evolucionar la calidad de servicio sin necesidad de un técnico o un especialista del lenguaje y que cada mejora que apliques se vea reflejada en tiempo real.
Sin embargo, el paso más importante en todo este proceso es ser empático con los clientes: ponerse en su lugar y brindarles la mejor información y atención en relación con lo que ellos buscan, son las claves fundamentales para generar compromiso o engagement y obtener mejores resultados. Si desconoces cómo hacerlo puedes asesorarte con especialistas en atención al cliente, ellos tendrán una estrategia ideal para tu compañía.
Datos en tiempo real provenientes de sensores ayudarán a los ingenieros de Bloodhound a optimizar constantemente el rendimiento del vehículo supersónico.
Para garantizar la seguridad adecuada, todos los dispositivos requerirán una protección sólida equitativa, incluidos los dispositivos personales que interactuan con múltiples redes.
La colaboración entre el sector público y empresas privadas de tecnología puede contribuir a una sinergia que ayudará a lograr que México se posicione en la economía mundial.
19 mil quejas por robo de identidad se registraron durante el primer trimestre del año. Más de 325 millones de pesos fue el monto reclamado por este delito.
It s not like your hidden world style to hide. At this moment, the woman in white suddenly said.As for who it was, she already had the answer in her heart, but there was no evidence.
You must know that Nanyun Luan is a recognized monster with the ability to leapfrog challenges, but now he was defeated by Ye Fei, who was several levels below him, without any opportunism.Knowing that Ye Fei is extremely fast, this person specially prepared a pair of spiritual shoes to increase his power.
When he arrived at the door, the two beauties in charge of the reception, one of whom smiled like a flower, looked at Ye Fei with a charming smile.She checked carefully, then drove the flying sword and left here directly.
Senior Sister Qianxiu, why do you want to see Senior Brother Ye He is in seclusion and it is inconvenient to see guests.He couldn t help but suddenly realized that it turned out that this person s Kevin James Weight Loss C72e Journey How He Shed Pounds And Transformed His Life feet His shoes turned out to be a piece of spiritual power that could increase his speed instantly.
Ye Fei would not tell outsiders about this kind of thing easily.Really Then if Senior Sister Mo can t come out, the Liaoyan Sword doesn t have to be returned Right Of course, I don t have Unveiling The Benefits And Insights Fjzj0ci Of Trim Tummy Keto Gummies to return it, not you, hahahaha Wei Guangde couldn t help laughing.
Boom Boom The two people s moves collided, and powerful energy fluctuations suddenly erupted.The opponent s body speed was nearly twice as fast as his, and he was in front of him in an instant, and slapped him with a palm.
This man was nearly two meters tall, with an extremely cold aura, and a thorn on his forehead.Of course, Lu Xie from the Demon Sect will secretly investigate and help Mo Xingyu.
If Ye Fei was really suppressed and killed by Wei Dingguo, how could he still control the true sun fire He couldn t help but have serious doubts about Wei Dingguo s IQ
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They are all famous nobles and were founded by the first generation of dragon descendants.If he is not involved in this conspiracy, he will definitely become a famous strong person in the future.
If it is in a wide area, the possible loser will be them.However, the gap between champion level and champion level is sometimes even larger than that from ordinary level to champion level.
This time, the players of the Demonic Disaster were only supporting, and the real main force was the church.400 400 400 The health value is so low that even drinking a powerful health potion can t bring it back.
There are so many resources, personal equipment, props, and so on.the reason is simple Not only is the combat power at the same level as the top, but the transformation materials are also easy to obtain.
These soul blade maids alone are so difficult to deal with, Meghan Trainor Weight Loss Her Inspiring 2p3 let alone the epic existence being defended by the opponent.Because the direction the three of them were heading was not the entrance to the tower, but to the side.
The range and power of bows and arrows are not as good as their counterparts, but they also have the advantage of faster shooting speed and more accuracy.It s okay, it s just a piece of news. It depends on your own efforts Zhao Hao didn t take any credit.
The way to leave There is only one thing, which means that she will definitely know if she wants to leave.Win win After all, this kind of credit cannot be converted into contribution value.
Start as planned Zhao Hao glanced at everyone present and said in a serious tone, This time it all depends on everyone s performance He really worked hard for the Dragon Blood Altar, something that could free him from the restrictions of Ysc2 Apple Cider Vinegar Weight Loss Proven Results the nine camps
Don t worry Furious Dragon expressed his stance first, indicating that there would be no problem.
Not to mention having a dragon body that has the ability to be immune to Acv Keto Weight Loss Shedding Pounds With 3dd0 A Vinegar Twist mid to low level spells.I can t understand, but I m shocked Seeing other people s records, and then looking at my own record of being chased by first order monsters, I really want to die As expected of the champion of the Hero Competition, what s the big brother s leg Are you missing some Morgane Stapleton Weight Loss How She Dropped Pounds Naturally Lu8iq In Months pendants Please bring them
There were various discussions and shocks, and the post quickly became the most popular post on the forum.
Severe pain passed into Zhao Hao s mind in the state of ultimate transformation, he does not enjoy the pain weakening.Yes, sir Memphela nodded. With the three 91nom8 Lose Weight Fast With Apple Cider Vinegar Tips And Secrets people who had changed their disguises, Zhao Hao also took out the Qinglong costume and put it on.
As a core player, it Billy Gardell Weight Loss W24ylnud His Transformation Explained is impossible to know anything about the professional world.With the Nether Iron Mine, the opponent s ambitions will be strongly supported, and the counterattack will occur in advance.
If a single team of unicorn beasts dares to leave the protection to support, they will be torn apart by the demons in minutes, and they can only move forward with the Soaking Feet In Apple Cider Vinegar For 1u5imlut9 Lose Weight Does It Really Work two human shield troops.He only needed to mobilize them. He did not need to consume life to spawn the vines.
It s really an exaggeration. It s a pity that Zhao Hao doesn t know Mingyi s thoughts, otherwise he would definitely tell him that he is overthinking.Attack Following his order, all the flying demons in the air spread their wings and rushed forward, heading towards the fortress.
Of course, Zhao Hao did not Goketo Gummies Where 8gxxpa To Buy Them For Best Results express his speculation, but secretly sent a message to remind Li Keke of the need to keep his cards secret.The Viking Kingdom has melee career inheritance items.
Cannonballs in the Sky After drawing an arc, it fell En Janelle 0rcn4pust Brown Weight Loss Journey Lbj into the tidal flat.I hope he s okay Zhao Hao looked past the other person and towards the place where the boat was parked on the beach, and chuckled at the corner of his mouth.
The number of the demon army is at least fifty thousand, and there are no low level demons following them as cannon fodder.A large number of wheat fields are cultivated every day, and even extraordinary Kevin James Weight Loss Yf9uqh4 In From Heavyweight To Fit In No Time monsters like snake lizards can t stand the rhythm.
In fact, in terms of combat effectiveness, he is definitely stronger.When dealing with the undead, although the flame is not as powerful as the holy light, it is definitely restrained.
This is still the speed of the barrier troops. If it is replaced by other camp troops, it will take at least more than two days.Anyway, Zhao Hao is not planning to engage in a landing battle with the opponent, but is preparing to destroy the opponent at sea.
Even the phantom that comes with the arrow rain effect is a nightmare for demons below the extraordinary level.puff The golden fang dagger in her hand stabbed smoothly into the left area of the Poisonous Flies Lord s back.
Master level navigation skills The defense and sailing speed of the ships under his command are increased The Truth Enltx9 About Keto From Shark Tank Success Stories And Pitfalls by 50 , and the chance of detecting natural disasters is increased by 50.In fact, he had the idea of contracting from the beginning.
Because that kind of plague was just a random thing for her, and it had no other effect except destroying food.What s even weirder is that Chen Ruoli actually wrote a letter to impeach his fianc Qin Hu for 72 illegal things, and every single one of them was substantiated.
And these data will continue to accumulate. Through these analyzed data, the time and direction of the sun s rise the next day can be determined.He couldn t help but think of the reason why he joined the Senluo Sect, which was to obtain more resources and more knowledge.
Tianxiang House is a well known brothel in Nanling Prefecture.That can already cope with many battles. His fellow practitioners of the five element thunder spirit power should be enough to cope with it.
The most important thing is his wealth, nine flying swords and spiritual weapons.The young man from behind arrived not long after. His face was pale.
Li Shiming then approached the ruins of the Hao family.Except for Li Shiming and Siqin, Mo Yan and four guards followed the carriage.
soul. The main spirit, which has devoured the souls of tens of thousands of sea beasts, as well as many foundation building souls, is not afraid at all when facing the soul of the six fingered sound demon.In addition, he is in Nanling Mansion and not in the deep mountains and old forests where there is relatively more Apple Cider Vinegar Weight Loss Recipes For Autumn Easy Mixes Gu82 spiritual energy, so it is even more difficult to sense the spiritual energy.
What happened Han Yu stuck his head out and looked at the sword light passing through the valley, somewhat confused.The production of talisman consumes the original power of Elder Jindan s magic weapon, and also Semaglutide Weight Loss Program Online Enroll Qst3 Today harms Elder Jindan himself.
Little brother, how about you give me yesterday s lamp and I ll give you a flying magic weapon She asked Li Shiming expectantly below.Because, Li Shiming s blow completely destroyed the foundation of his monk.
He asked Bronze Corpse to move its arms again. Six arms made Bronze Corpse a little uncomfortable at first.He looked at the thirty two Qi Refining Stage disciples standing in front and said.
The black substance obediently left the aura vortex, and the aura vortex turned back to gold.But majoring in martial arts is only part of his strength.
Unexpectedly, the opportunity came suddenly. Elder Baili sent a secret mission to kill a monk in the Qi Refining Stage of Tianhai Sect.But Li Shiming knew very well that this was just an appearance.
This is the greatest merit and what the old monk values most in his journey.With the IBMz15, he could sense the direction of the spiritual power fluctuations through his spiritual thoughts, and could locate the whereabouts of the two late stage Qi Refining monks.
That s the sect s Wanjian Peak, and it s also where my cave is Elder Jian explained calmly.He thought of the true disciples of the Houtu Sect killed during this mission, and took out a storage bracelet.
Li Shiming had done this kind of thing on the seabed before, but at that time the sea was much deeper and shallower, and it was still a cave dug on the reef.Man, I m looking for your shopkeeper Li Shiming walked over, grabbed a mortal waiter who was busy and said.
Even the casual rewards from Elder Jindan are resources that ordinary Foundation Establishment monks dream of.In this month alone, he could theoretically get a share of more than 80,000 spiritual stones.