Las tendencias de movilidad actuales han transformado por completo la manera en la que nos comunicamos y accedemos a la información si comparamos nuestros hábitos con los de hace 20 años. Aunque todavía consumimos noticias por televisión o la radio y de vez en cuando hacemos llamadas telefónicas personales o de negocios, los medios y canales con los que contamos para poder transmitir un mensaje ahora son tan diversos como inmediatos.
En México, el crecimiento acelerado del uso de smartphones ha transformado no sólo la dinámica de consumo de medios, sino, la forma en que los usuarios interactúan entre ellos. De acuerdo con el Estudio de Consumo de Medios y Dispositivos entre Internautas Mexicanos del 2017 realizado por IAB (Interactive Advertising Bureau) de México, en el año pasado el 71.5 millones de personas se conectan a Internet, cifra que equivale a 60% de la población. Por si fuera poco, de estos más de 70 millones de personas, 81% lo hacen a través de un smartphone, el cual es usado de forma predominante (62%) sólo para comunicarse con sus contactos.
En este contexto, las apps y plataformas móviles de comunicación encuentran un gran mercado el cual se encuentra ávido de opciones rápidas, fáciles de usar y que permitan una interacción compatible con todo el contenido que consultan los usuarios en otras páginas. Una empresa que ejemplifica claramente estas características es WhatsApp, app de mensajería instantánea creada en 2009 y que fue adquirida en 2014 por el gigante de las redes sociales Facebook.
Whatsapp tiene más de 1,300 millones de usuarios alrededor del mundo y posee la seguridad y prestigio de pertenecer a la empresa de redes sociales más grande del mundo. En México se estima que el 93% de internautas la usan, de acuerdo al 13° Estudio sobre los Hábitos de los Usuarios de Internet en México 2017 de la Asociación de Internet.
Al encontrar esta gran gama de usuarios que utilizan esta herramienta, WhatsApp recientemente decidió lanzar la fase piloto de WhatsApp Business, producto pensado con la finalidad de que las empresas puedan interactuar con sus clientes de una forma más simple, automática y manteniendo una comunicación permanente.
WhatsApp Business le da a las empresas la oportunidad de dar un gran salto al conseguir operar un negocio interactuando con los clientes a través del canal de mensajería más utilizado por ellos. La apertura de este nuevo canal también puede venir acompañado de una automatización de la atención: simplificando la autogestión del cliente, obteniendo una ilimitada capacidad de atención, reduciendo costos operativos y aumentando satisfacción y ventas.
Por lo tanto, para que una atención por WhatsApp Business sea exitosa, la resolución de las necesidades de los clientes debe darse de forma natural. Las empresas necesitan entender la intención real de los usuarios y lo que requieren para que estos puedan tener una experiencia de resolución instantánea.
Piensa que todas las acciones que ejecuta tu empresa pueden incorporarse a una herramienta tan práctica y sencilla como WhatsApp. Desde consultar el saldo, activar un producto o poder hablar con un representante en caso de ser necesario, todo en un solo lugar simplificando la operación del usuario en una misma ventana de interacción.
Consejos para aprovechar WhatsApp Business
Antes de incorporarlo a tu sistema de atención, será de utilidad asegurarte entregar la misma experiencia de interacción en todos los canales de forma unificada (Web, Facebook Messenger, WhatsApp, Apps y otros). No es recomendable crear experiencias diferentes a las que ya tienes funcionando en otros canales. Esto hará que dupliques el esfuerzo al mantener varias plataformas y que los clientes tengan versiones distintas al tratar de resolver una necesidad.
Asimismo, es importante crear respuestas empáticas y utilizar todos los recursos que el canal te permite como mensajes multimedia, mensajes de voz, carruseles de imágenes, emoticones y otros. Entrega más que sólo información en texto plano.
También es es necesario considerar que los mensajes de voz cada vez son más usados como un complemento de los mensajes tradicionales. Son muy simples y rápidos. En este caso es recomendable contar con la tecnología que te permita interpretar y contestar los mensajes para mantener la interacción con este tipo de usuarios.
Es muy importante que tu plataforma de atención tenga reportes de aprendizaje en tiempo real (machine learning) posibilitando identificar oportunidades de mejora en la atención. Esto te permitirá evolucionar la calidad de servicio sin necesidad de un técnico o un especialista del lenguaje y que cada mejora que apliques se vea reflejada en tiempo real.
Sin embargo, el paso más importante en todo este proceso es ser empático con los clientes: ponerse en su lugar y brindarles la mejor información y atención en relación con lo que ellos buscan, son las claves fundamentales para generar compromiso o engagement y obtener mejores resultados. Si desconoces cómo hacerlo puedes asesorarte con especialistas en atención al cliente, ellos tendrán una estrategia ideal para tu compañía.
Las cadenas de suministro involucran piezas móviles complejas y dinámicas. Para mantenerse competitivo, debes crear un sistema flexible que pueda adaptarse a las interrupciones, aprovechar
El de emprendedores busca la posibilidad de que los médicos comiencen a utilizar modelos anatómicos en 3D que son fieles a las características físicas de cada paciente.
10 ventajas de portar una identificación móvil, tanto para la seguridad de las personas como para la optimización de recursos y procesos de los gobiernos.
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End of Chapter The time has entered the National Day period.222 billion yuan, a year on year increase of 21. 04 , and the debt scale was 330.
Hearing this, Tian Jiayi couldn t help but wonder. Benefits Fang Hong said with a smile Aren t we going to provide a diagnosis first, pay later service Isn t this linked to personal medical Phalogenics Review - Natural Penis Enlargement Exercises [pZO00CQWPI6]
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up.68 points the ChiNext Index surged 4. 00 to close at 624.
However, after receiving a phone call and confirming that Fang Hong personally replied that he would not bet on the market, the villagers finally felt relieved.Should we close the gate in advance Fang Hong said Melissa McCarthy Weight Loss Diet [BuxLbQFsQGL]
calmly No, there are hundreds of billions of funds in it.
Xiao Ling Okay, what s the problem Teammate 2 Classmate Xiao Ling, can you repeat everything I say Classmate Xiao Ling Okay.Debut as a virtual game anchor Fang Hong, who read the material report, was quite surprised.
The price of the 64GB version of the S3 mobile phone in the second hand market rose from 21,500 yuan to 2.Otherwise, I will climb down. It is just that I am a rough egoist.
probability of being in vain. DJI is really reaching its limit now, and the landlords have no food left.He is not the kind of narrow minded person. But take away the stupid factor, and what s left is pure badness.
You must know that in July before this, the number of shipments posted throughout the day was only about 50,000 units.This requires innovation in modern agricultural technology.
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that this is absolutely impossible.
Without protecting the market, if the valuation of the listed subsidiaries of Qunxingxing continues to decline, it is equivalent to the current total market value of the entire A share market falling by about 12.The terrifying sales data exceeded the predictions of all institutions, and it was a step up.
All in all, Stars Capital s food strategic layout in the African market is extremely critical and is highly complementary to the country s strategy.Fang Hong added The reason why the country is strong is not only It lies not only in the development of military and economic strength, but also in the people s awakening and spirit of self improvement.
In fact, there are indeed a large number of top short term retail investors who saw that the stock price was heading towards the limit and could no longer hold on.Under such circumstances, there are nearly 400 billion in funds to grab the 63.
Hearing this, Fang Hong nodded and calculated the time in his mind.The things you ask about should be after 2012, right I have encountered these problems before.
At this moment, he was staring at the computer screen and editing the content On the last trading day of 2012, the market rose by 1.After taking over, it only needs Increase the budget and slightly optimize backdooring, but no large scale adjustments are needed.
The incident happened suddenly and the situation was urgent.financial crisis. In fact, every time a financial crisis occurs, wealth does not disappear, it is just transferred.
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Sony soon couldn t sit still. Regardless of whether the acquisition was ultimately successful, Sony quickly spoke out about Stellan Capital s decision to acquire Activision Blizzard, saying that according to the contractual agreement Activision s games will still be multi platform
Moreover, Sony spoke to Stellar Capital from a distance We hope that Stellar Capital will abide by the contract after acquiring Activision Blizzard and continue to maintain that Activision s games are cross platform.
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When he met Qingyang, Senior Brother Cai was also surprised.The prosperity of the sect is also his wish. Now that the sect has added a golden elixir monk, he sincerely works for Qin Ruyan and Qingjing.
Although the monkey king was extraordinary in strength, he was just a monster with insufficient intelligence after all, unlike a monk.The monk surnamed Guo was the first to bear the brunt.
They talked about the Yinfeng Cave and prepared to flee the Nine Provinces Continent by sweeping away other demon kings.He has even planned to hide in the Drunken Immortal Gourd whenever he finds an opportunity.
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s elder Jindan Fairy Duanqing.Not only this one, but also several other transplanted spiritual fruit trees grew more and more vigorously and produced a lot of wild spiritual fruits.
Everything, spending a lot of time on tasks, what s the use of earning more spiritual stones Of course, there are exceptions.For them, these pills are simply a drop in the bucket.
They are nearly sixty years old and are still in the early stages of Qi refining.In the past ten days, Qingyang has been practicing the Five Elements Sword Formation behind closed doors.
Not only were these three friends, their names also matched their looks.That s it. After a delay, Liang Zhongtian had already blocked him.
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could win in the end this time, it would be a tragic victory.After a long time, the needless man said, The Chaos Demon Valley is such a big place, with so many people, dangers are everywhere, and anyone can have something happen to them.
He refused. Unexpectedly, this kid secretly followed us into the Earth Center Tower.Seeing that everyone agreed with this opinion, Master Kansas Police Lobbyist Testifies against CBD Oil [yA5ia-SbsQb]
Yinxu couldn t help but nodded and said Since everyone has nothing to say, this matter has been settled.
However, the seriously injured monsters were just like human monks.The disciple who showed them the way had a teasing look and a sneer on his face, and asked Lu Dingshan Dingshan once thought he had flowers on his face.
The six purple backed alcoholic bees have also broken through to the late stage of Qi refining.Not counting the rewards from the sect, the three of them gained a lot this time.
The meridians are invisible and intangible, but they are real.The Liang family has offended many people over the years, and they are ready to do something to me.
Usually they only need to sit in their stronghold in Jingfeng Mountain, and only need to come forward when they encounter danger.If Qingyang does not interfere with him, he is still 40 to 50 sure of breaking out of the swarm of rat swarms.
Several of them broke through the circle that Qingyang and others used to siege the city with their backs.Only now did he know that the old man was afraid of death.
Tao Zhengyou was about to answer, but Tao Yougong next to him reprimanded Zhengyou, don t talk nonsense.At most, they can talk about it in the future. When the Liang family is mentioned, there will be more talk, and the reputation of the Liang family will be hit a bit, but it won t take long for this matter to Christina Aguilera Weight Loss One Year Later at AMA&039;s Video Dailymotion [OC4d4YSmLX4]
gradually fall silent.
There is a certain gap. If the Four Yuan Sword Formation hadn t shown its power, I don t know how long it would have taken to defeat Senior Sister Jiao.It was a trap from beginning to end. The people Cardio Workout For Burn Belly Fat Fast [ghYsMG5wh1d]
behind this underground palace are the Tao family.
Fortunately, he was facing the swarm. If he had exchanged it with his second brother, he probably wouldn t be able to last more than ten breaths.If this continues, let alone find any Ming Ying Immortal Fruit.
Ordinary alcoholics Bee s attacks had no effect on him at all.However, he is only at the eighth level of Qi refining.
The temperament adds a bit of momentum and style. In fact, Qingyang s appearance is no different than that of a child.Meditate and practice to adjust your state. Although he didn Sildenafilo, cuándo y cómo debemos tomarlo. Tu Farmacéutico Informa [Xujlz3mU1x3]
t go out, Qingyang paid attention to what was going on outside.
In that case, let s lead the way. The young man waved his hand.I don t know whether it was because the pot bellied ghost king was too fat and couldn t walk, or because he just didn t want to walk on his own, so he was carried by four late stage Jindan ghost cultivators in a huge sedan.
It can be said to be a trick of fate. Good and evil will be rewarded in the end.If this person can be retained, Qingfeng Palace will have a bright future, and the entire Jiuzhou Continent will no longer be in turmoil.
In this case, it is very likely that the other party has been prepared for them and is not afraid of them at all.Especially Baimei Ghost King, his face was even hotter.
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his body.Therefore, he cannot relax at all and must persist to the end.
We can only find out after we go there. What the head of the Tian family said is true.But even if the news you said is true, will we be able to obtain the God of Pregnancy in the end The fruit is still a matter of opinion, so I can t give you a clear answer.
both sides suffered heavy casualties, and Qingyang is still frightened when he thinks about it.Little did we know that Demon King Xuanjia and Demon King Qingling had set a trap here to capture True Lord Hongguang alive.
You guys, run away and I ll stop them. The four young men obviously also saw what was happening behind them.Introduction, if you look carefully, there is a lot of introduction about the Blood Demon Gu in the book, but not much about the Gu Mother.
I have never seen such a large patch of trees in this place.I came here unknowingly. I was looking for someone to ask for directions when I met you.
Outside the cave, everything was normal. The iron eating beast seemed to have forgotten the existence of his lair and never appeared again.Qingyang has nothing to do recently, so he is not in a hurry to return to the Ten Kings Palace.
Most of the casual cultivators he saw had spent almost ten years cultivating to this point.Li Yuanba is neither a disciple nor a person close to Master Lou, and he was also paid for the previous alchemy.
At least a great elder holding a third grade high level magic weapon is needed to break through his defense.Li Yuanba also only used one treatment opportunity of the Xiantian Yimu magical power to completely recover the golden corpse in the middle stage.
Not to mention Li Shiming, a monk with no foundation at all.If his whereabouts were exposed, it would probably arouse the suspicion of Jianyi Chongxiao Pavilion.
There is no problem in terms of safety. I am still a bit of a deterrent in this ocean Brother Lou said with a smile.He was not in a hurry to refine the elixir. He first followed the normal practice process and completed the Vajra Body Protection Magical Technique and the Sword Demon Secret Code.
The cooperation with the Baidi Sect will drive us away from the Eastern Qi Continent Brother Hu said in a deep voice.At the same time, they searched for traces of the great monk Luo Pei.
Li Shiming is a monk who can possess the combat power of a great monk when he is in the middle stage of Nascent Soul.He was a little surprised to hear that Li Yuanba wanted to strengthen it.
And because there was no master, Hu practiced the Five Rhymes Qi Training Technique, which caused the Five Elements Qi Refining Technique to appear in his body.They would not know that behind Li Yuanba, there is a super server serving him.
I have range attacks Li Yuanba replied affirmatively.The most important thing is that if the sword cultivator team is in chaos, the hell creature battle formation will have a chance to catch up with the sword cultivator team.
Although Yang Xing doesn t know whether he can successfully survive the early stage of Dongtian fusion and reach the level of stabilizing Dongtian, he needs to prepare in advance for the later resource requirements.The steps increase the gravity layer by layer. This formation layout to prevent the monks from advancing actually not only mobilizes the function of the Gravity Brick , but also It can only be done by calling on the energy of the cave.
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better to stay in the sect.Over the years, the three brothers have experienced life and death many times outside, and the life saving talismans have long been exhausted, leaving only one.
The formation bases were placed one by one, and several formation masters had stopped working long ago, standing aside and looking at Li Yuanba as if they were gods.Who called the middle stage Nascent Soul monks in Qianrenzong Cave Heaven gathered together and gave him the opportunity to exert his full strength.
Instead, he took out one hundred and eight Buddhist beads, threw them out and turned them into formation bases, forming a formation that surrounded the Taichu Sect s mountain gate.They actually imprisoned Li Yuanba, a genius monk of the sect, for the reason of being friends with the righteous Li Shiming, and prepared to abolish his cultivation.
But contrary to expectations, Li Shiming changed positions continuously, and then even the signal from Ke Qing Yudie disappeared.He wanted to collect the lotus, but he couldn t keep it here forever.
Although it was a top grade fourth grade material, it didn t take long to be refined.Now his Tao is transparent inside and outside, as pure as flawless crystal.
