Las tendencias de movilidad actuales han transformado por completo la manera en la que nos comunicamos y accedemos a la información si comparamos nuestros hábitos con los de hace 20 años. Aunque todavía consumimos noticias por televisión o la radio y de vez en cuando hacemos llamadas telefónicas personales o de negocios, los medios y canales con los que contamos para poder transmitir un mensaje ahora son tan diversos como inmediatos.
En México, el crecimiento acelerado del uso de smartphones ha transformado no sólo la dinámica de consumo de medios, sino, la forma en que los usuarios interactúan entre ellos. De acuerdo con el Estudio de Consumo de Medios y Dispositivos entre Internautas Mexicanos del 2017 realizado por IAB (Interactive Advertising Bureau) de México, en el año pasado el 71.5 millones de personas se conectan a Internet, cifra que equivale a 60% de la población. Por si fuera poco, de estos más de 70 millones de personas, 81% lo hacen a través de un smartphone, el cual es usado de forma predominante (62%) sólo para comunicarse con sus contactos.
En este contexto, las apps y plataformas móviles de comunicación encuentran un gran mercado el cual se encuentra ávido de opciones rápidas, fáciles de usar y que permitan una interacción compatible con todo el contenido que consultan los usuarios en otras páginas. Una empresa que ejemplifica claramente estas características es WhatsApp, app de mensajería instantánea creada en 2009 y que fue adquirida en 2014 por el gigante de las redes sociales Facebook.
Whatsapp tiene más de 1,300 millones de usuarios alrededor del mundo y posee la seguridad y prestigio de pertenecer a la empresa de redes sociales más grande del mundo. En México se estima que el 93% de internautas la usan, de acuerdo al 13° Estudio sobre los Hábitos de los Usuarios de Internet en México 2017 de la Asociación de Internet.
Al encontrar esta gran gama de usuarios que utilizan esta herramienta, WhatsApp recientemente decidió lanzar la fase piloto de WhatsApp Business, producto pensado con la finalidad de que las empresas puedan interactuar con sus clientes de una forma más simple, automática y manteniendo una comunicación permanente.
WhatsApp Business le da a las empresas la oportunidad de dar un gran salto al conseguir operar un negocio interactuando con los clientes a través del canal de mensajería más utilizado por ellos. La apertura de este nuevo canal también puede venir acompañado de una automatización de la atención: simplificando la autogestión del cliente, obteniendo una ilimitada capacidad de atención, reduciendo costos operativos y aumentando satisfacción y ventas.
Por lo tanto, para que una atención por WhatsApp Business sea exitosa, la resolución de las necesidades de los clientes debe darse de forma natural. Las empresas necesitan entender la intención real de los usuarios y lo que requieren para que estos puedan tener una experiencia de resolución instantánea.
Piensa que todas las acciones que ejecuta tu empresa pueden incorporarse a una herramienta tan práctica y sencilla como WhatsApp. Desde consultar el saldo, activar un producto o poder hablar con un representante en caso de ser necesario, todo en un solo lugar simplificando la operación del usuario en una misma ventana de interacción.
Consejos para aprovechar WhatsApp Business
Antes de incorporarlo a tu sistema de atención, será de utilidad asegurarte entregar la misma experiencia de interacción en todos los canales de forma unificada (Web, Facebook Messenger, WhatsApp, Apps y otros). No es recomendable crear experiencias diferentes a las que ya tienes funcionando en otros canales. Esto hará que dupliques el esfuerzo al mantener varias plataformas y que los clientes tengan versiones distintas al tratar de resolver una necesidad.
Asimismo, es importante crear respuestas empáticas y utilizar todos los recursos que el canal te permite como mensajes multimedia, mensajes de voz, carruseles de imágenes, emoticones y otros. Entrega más que sólo información en texto plano.
También es es necesario considerar que los mensajes de voz cada vez son más usados como un complemento de los mensajes tradicionales. Son muy simples y rápidos. En este caso es recomendable contar con la tecnología que te permita interpretar y contestar los mensajes para mantener la interacción con este tipo de usuarios.
Es muy importante que tu plataforma de atención tenga reportes de aprendizaje en tiempo real (machine learning) posibilitando identificar oportunidades de mejora en la atención. Esto te permitirá evolucionar la calidad de servicio sin necesidad de un técnico o un especialista del lenguaje y que cada mejora que apliques se vea reflejada en tiempo real.
Sin embargo, el paso más importante en todo este proceso es ser empático con los clientes: ponerse en su lugar y brindarles la mejor información y atención en relación con lo que ellos buscan, son las claves fundamentales para generar compromiso o engagement y obtener mejores resultados. Si desconoces cómo hacerlo puedes asesorarte con especialistas en atención al cliente, ellos tendrán una estrategia ideal para tu compañía.
La pirámide es un marco simple que ayuda a las organizaciones a argumentar cómo y por qué podrían y deberían cumplir con sus responsabilidades sociales. Intenta equilibrar los intereses propios de las empresas (ganancias) con su objetivo más amplio y virtuoso de ser socialmente responsable.
La CRE y la Coordinación General de Puertos y Marina Mercante designarán grupos de trabajo como responsables de la planeación, determinación, desarrollo y seguimiento de las acciones y compromisos que deriven del convenio.
Xu Yang s complexion changed drastically and he quickly turned into a body with three heads and six arms.Fortunately, he reacted quickly, otherwise he would have been discovered by the guards on the wall.
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I have set up a large guard around the station.Senior Brother Bai will be in charge after the battle, and Wu Feiyang will be the new head, and all Jindan elders must cooperate with her to restore the sect.A gust of wind blew by, and the five ghost core cultivators turned into flying ash on the spot.
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Oh The man looked at Mr.Wang carefully for a moment, nodded and said, Yes, there is indeed some resemblance.There was a contact circle in the secret room for face to face communication.
Both of them looked like old men with sullen faces, and they directly attacked Xu Yang without any nonsense.As for other secret techniques, most of them are secret techniques for manipulating monsters, which are of no use to Xu Yang.
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What the hell are you You come in and keep nagging.Du Jiang scolded Du Heng, turned sideways and said with a smile, Hurry up to the house , have a cup of tea and take a break.
Use strong stimulation method. Du Fei left quickly and came back quickly.What kind of patient can Dr. Yu not do anything about Cold.
Li Qiuhua will be discharged from the hospital soon.As for the establishment, haha, a fixed amount of RMB 100,000 per month has been credited to the account after completing the task.
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The leader spoke, everyone Everyone listened carefully.My legs and feet, which had no feeling before, now have feeling.
Du Heng clapped gently, this kid is really handsome today.One is that the onset time is too long, and he is older and has severe muscle and tendon degeneration.
This was a big deal. The tutor is so angry, it doesn t matter whether you are a genius or not, you still get out of here.When they go to elementary school, they go to the place where they work, so the number of people in elementary school is smaller.
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He treated an average of 80 patients every day. He started working at 8 a.Before the curiosity subsided, after a while, the group of people just left and returned, and everyone who came in was carrying two or three lunch boxes.
There was no other way. Du Heng could only cough and interrupt them, Two teachers, from what the lady just said, the patient has been to many places over the years, including Chinese and Western medicine.The day before yesterday Du Heng s eyes lit up, What kind of medicine did you drink I don t know that.
This was a bit beyond Du Heng s expectations. Following the information left by Wang Shuqiu, Du Heng and others successfully found their location.Li Qiuhua actually found that Nature Boost Gummies for ED Reviews: Clinical Insights and Consumer Experiences Fuyang, Taichong, and Taixi meridians were still able to control and control the three meridians, which meant that the patient s stomach function was still there, there was no problem in holding food, and he could still absorb and digest food.
But this does not affect everyone s ability to eat melon.She must be pretty. Wang Zhenzhen was very enthusiastic and took Wang Shuqiu s hand to introduce her to Du Heng.
With his current medical skills specializing in internal medicine, as long as he is careful in dialectics, there is no cause that he cannot identify.I hurriedly wiped the sweat from my forehead, put a smile on my face again, and strongly invited the leaders and colleagues to take a few photos with the family members and patients who presented the banners.
Du Heng chuckled, Thank you for your trust. After checking the pulse, he pinched the patient s arm again, but there was no feedback at all.There was no way , we can only follow the old man s wishes.
He didn t entangle with the man in Tsing Yi anymore, and chose to kill the Jianghu person first.noob The fox chirped and lashed out.She curled up in Mu Nanzhi s warm embrace, holding a piece of sweet pastry with her two paws.
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After repeating this several times, Xu Qi an guessed that it might be hypoxic, so he lifted its head out of the bed.He held the vajra cone and walked towards Xu Qi an.
Huaiqing is still the same as before, but her official position was taken away by the prince s brother.After chasing for nearly a quarter of an hour, the two sides left Yongzhou City, and Legendz XL Male Enhancement Supplement: A Comprehensive Guide there were no buildings outside the city.
The team members They took their seats one after another, chomped down on pigs, drank the medicinal wine unique to Sanshui Town, and complained about the damn weather.Following the sound of the teacup falling, Li Lingsu saw a dazzling sword light, he closed his eyes subconsciously, his eyeballs were hot, and tears rolled down.
After a while, his frozen eyes trembled slightly, and his breathing became rapid.Xu Qi an sat cross legged on the ground, with his back against the wall, and the corpses on both sides stood quietly.
He sat up abruptly, startling Mu Nanzhi and the little white fox who were huddled under the blanket and whispering.In the same realm, no one can kill an Arhat who saves love.
Xu Qi an cupped his Prime CBD Gummies Reviews for ED: Effectiveness and User Feedback hands at him, took the paper and read it.Everyone looked at Tang Yuanwu, and someone suddenly said This is the famous battle where Master Tang killed the old monster of Snake Mountain, and he entered the fourth rank.
Ji Xuan s sword is enough to break through the physical defense of a fourth rank martial artist of the same realm.Chai Xing er smiled coldly He is an old friend of mine.
Fly one head after another.Seeing this, Chen Er and the others didn t hesitate any longer, and ran towards the windows on both sides of the lobby, crashing into the windows and fleeing.Xu is your first wife, so you can t escape.In addition, how can Mrs.
On the one hand, she couldn t bear the death of her best friend in the catastrophe, and on the other hand, she didn t want Xu Transform Your Waistline: 8 Effective Ways on How to Lose Belly Fat Fast Qi an and her best friend to practice together.A clan elder with thinning hair pondered, What Xing er means is that Chai Xian did it Who else but him Chai Xing er sneered asked rhetorically.
It is a fact Darmbakterien und ihr Einfluss auf das Abnehmen that the sister in law has a good temperament, but it is hard to describe her appearance, not to mention the comparison with Sister Qing and Sister Rong, Semaglutide Alternatives for Weight Loss: Exploring Options even the maids in the East China Sea Dragon Palace are far better than her in appearance.The reason is very simple.Tianzong inheritance For thousands of years, masters have emerged in large numbers.
Confidently pinch his waist in front of him every day.Xu Yuanhuai is not stupid, on the contrary, he is very smart.
He wrapped his arms tightly around the waist of Tianzong Shengzi, choked up and said, Li Lang, I will miss you so much after a while.Xu Pingzhi is now a Qianhu of the imperial sword guard, with a high position Exercise-Free Regime:How to Lose Weight Fast if You Can t Exercise and great power.
In addition, monks, like warriors, follow the path of refining and transforming qi, and have a huge appetite.As for Miao Youfang, Chu Zhuangyuan did not mean to look down on him.
Nalan Tianlu was dreaming asked.At this time, he was half awake and half asleep.Shura Vajra Dufan shot out an air machine, and with a ding , it hit the Buddha Pagoda, and it flew obliquely and hit the ground heavily.
The little fox said happily.Why don t you report it After waiting for a while, Xu Qi an still didn t speak when he saw her He looked at himself longingly.Well, she was even more proud and reserved.Xu Qi an let out a breath.
Xu Qi an can testify to this, but he hardly ever saw her change the outer robes.Li Lingsu looked at him in disbelief.That afternoon, the famous female heroine Feiyan, who was dressed in Taoist robes and had been rumored for a long time, fled into Leizhou City drenched in blood.
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At this moment, when he heard the male doctor s words, he shook his head with a heavy face, The family members don t agree.That s okay. The aunt finally called her grandson. Within thirty seconds, a man and a woman in their thirties squeezed in from the ED Gummies on Shark Tank: Comprehensive Analysis and User Feedback crowd outside the door.
Want to take a moment I m quite busy at work, so it s hard to ask for leave.It s hard not to notice them. Compared with Wang Shuqiu s conservative style, Liao Yuzhu s dress is that of a city girl, a fashionable girl, and implements the purpose of a cool summer.
Liao Quansheng suggested that we eat together. Du Heng also had this intention.By the way, has the gastric cancer patient not come for a follow up visit yet Gu Ping shook his head, I guess he won t come.
Otherwise, we won t be able to continue today s treatment.Yu 6 Expert-Approved Healthy Drink Recipes to Lose Weight Haiting hurriedly explained, The patient was sent to the First City Hospital the night before yesterday.
You deserve this. After Shixuan finished bleeding, Du Heng once again stimulated Renzhong and Neiguan.It s caused by medicine. Looking at the prescription in his hand, Du Heng was speechless.
Zhou Yixian frowned. Wrinkled, Does this have anything to do with calling Du Heng here The male doctor pursed his lips and said, Director, don t wait to hear me out.Du Heng looked at the people and asked a little dull, What s going on Didn t you say that Xiao Fang was beaten Why did Yu Zhu become like this Wang Shuqiu glanced at the two people on Total Health Keto Gummies Dragons Den: Getting Investors’ Approval for Healthier Living the sofa, Let Xiao Fang Tell me, I don t know very well, I just came in a few minutes before you.
But this kid was busy with his life, and while working as a village doctor, he opened a farmhouse.Together with Zhu Fanmin, the eldest brother who is a secretary, and Zhu Minyan, who was admitted Which bcaa is best for weight loss to Qingbei, it can be said that life was very comfortable and very respectable.
He took out the bank card in his trouser pocket and slapped it into Wei Kaida s hand, Just stroll outside for a while.I m leaving. I have something to do. And he left right away. When he finished speaking, he had already arrived at the parking lot.
You are a criminal police officer. Du Heng was startled and looked at Wu Shengnan in surprise.After saying goodbye to each other, he and Wang Shuqiu drove home together.
After repairing it, he asked his wife to start the car and reverse it.After speaking, he became angry. Then he left, while Wang Juguo looked depressed.
I will find the best lawyer to litigate this lawsuit.But do I lack his money There is no shortage, and I don t feel comfortable taking it, so there is no need.
I originally thought I was going to lose money and avoid disaster, but I didn t expect it to be a farce in the end.Your expression is normal. Then Du Bing s wife won t be able to think about it anymore, right No, these are impulsive types.
I don t know what your specific job is, but you should know that your current situation is no longer suitable for continuing to work.
