Las tendencias de movilidad actuales han transformado por completo la manera en la que nos comunicamos y accedemos a la información si comparamos nuestros hábitos con los de hace 20 años. Aunque todavía consumimos noticias por televisión o la radio y de vez en cuando hacemos llamadas telefónicas personales o de negocios, los medios y canales con los que contamos para poder transmitir un mensaje ahora son tan diversos como inmediatos.
En México, el crecimiento acelerado del uso de smartphones ha transformado no sólo la dinámica de consumo de medios, sino, la forma en que los usuarios interactúan entre ellos. De acuerdo con el Estudio de Consumo de Medios y Dispositivos entre Internautas Mexicanos del 2017 realizado por IAB (Interactive Advertising Bureau) de México, en el año pasado el 71.5 millones de personas se conectan a Internet, cifra que equivale a 60% de la población. Por si fuera poco, de estos más de 70 millones de personas, 81% lo hacen a través de un smartphone, el cual es usado de forma predominante (62%) sólo para comunicarse con sus contactos.
En este contexto, las apps y plataformas móviles de comunicación encuentran un gran mercado el cual se encuentra ávido de opciones rápidas, fáciles de usar y que permitan una interacción compatible con todo el contenido que consultan los usuarios en otras páginas. Una empresa que ejemplifica claramente estas características es WhatsApp, app de mensajería instantánea creada en 2009 y que fue adquirida en 2014 por el gigante de las redes sociales Facebook.
Whatsapp tiene más de 1,300 millones de usuarios alrededor del mundo y posee la seguridad y prestigio de pertenecer a la empresa de redes sociales más grande del mundo. En México se estima que el 93% de internautas la usan, de acuerdo al 13° Estudio sobre los Hábitos de los Usuarios de Internet en México 2017 de la Asociación de Internet.
Al encontrar esta gran gama de usuarios que utilizan esta herramienta, WhatsApp recientemente decidió lanzar la fase piloto de WhatsApp Business, producto pensado con la finalidad de que las empresas puedan interactuar con sus clientes de una forma más simple, automática y manteniendo una comunicación permanente.
WhatsApp Business le da a las empresas la oportunidad de dar un gran salto al conseguir operar un negocio interactuando con los clientes a través del canal de mensajería más utilizado por ellos. La apertura de este nuevo canal también puede venir acompañado de una automatización de la atención: simplificando la autogestión del cliente, obteniendo una ilimitada capacidad de atención, reduciendo costos operativos y aumentando satisfacción y ventas.
Por lo tanto, para que una atención por WhatsApp Business sea exitosa, la resolución de las necesidades de los clientes debe darse de forma natural. Las empresas necesitan entender la intención real de los usuarios y lo que requieren para que estos puedan tener una experiencia de resolución instantánea.
Piensa que todas las acciones que ejecuta tu empresa pueden incorporarse a una herramienta tan práctica y sencilla como WhatsApp. Desde consultar el saldo, activar un producto o poder hablar con un representante en caso de ser necesario, todo en un solo lugar simplificando la operación del usuario en una misma ventana de interacción.
Consejos para aprovechar WhatsApp Business
Antes de incorporarlo a tu sistema de atención, será de utilidad asegurarte entregar la misma experiencia de interacción en todos los canales de forma unificada (Web, Facebook Messenger, WhatsApp, Apps y otros). No es recomendable crear experiencias diferentes a las que ya tienes funcionando en otros canales. Esto hará que dupliques el esfuerzo al mantener varias plataformas y que los clientes tengan versiones distintas al tratar de resolver una necesidad.
Asimismo, es importante crear respuestas empáticas y utilizar todos los recursos que el canal te permite como mensajes multimedia, mensajes de voz, carruseles de imágenes, emoticones y otros. Entrega más que sólo información en texto plano.
También es es necesario considerar que los mensajes de voz cada vez son más usados como un complemento de los mensajes tradicionales. Son muy simples y rápidos. En este caso es recomendable contar con la tecnología que te permita interpretar y contestar los mensajes para mantener la interacción con este tipo de usuarios.
Es muy importante que tu plataforma de atención tenga reportes de aprendizaje en tiempo real (machine learning) posibilitando identificar oportunidades de mejora en la atención. Esto te permitirá evolucionar la calidad de servicio sin necesidad de un técnico o un especialista del lenguaje y que cada mejora que apliques se vea reflejada en tiempo real.
Sin embargo, el paso más importante en todo este proceso es ser empático con los clientes: ponerse en su lugar y brindarles la mejor información y atención en relación con lo que ellos buscan, son las claves fundamentales para generar compromiso o engagement y obtener mejores resultados. Si desconoces cómo hacerlo puedes asesorarte con especialistas en atención al cliente, ellos tendrán una estrategia ideal para tu compañía.
La donación de Bayer fue el primer cargamento recibido en almacenamiento seguro en la Ciudad de México donado por Kuehne + Nagel International, que servirá como centro principal de logística para Direct Relief México.
El flujo de una sola pieza no es la meta en sí. La meta es un proceso que fluya de forma constante, sin sorpresas, con menos variación y más valor. Si lograr eso requiere lotes más pequeños, perfecto. Pero no se trata de copiar ilustraciones; se trata de entender el sistema.
There is no trace of the nervousness and anxiety that a Qi practitioner should have when the opportunity for enlightenment approaches.The man frowned and turned around to look, only to see two legs blocking his view. The man s face instantly stiffened. He suddenly looked up and saw an expressionless middle aged man who weighed at least one hundred, fifty or sixty pounds.
No matter how spiritual it is, it is still not as good as the little one. Girl, you are here to command it. Unfortunately, your body and soul were severely injured in the small town and have not recovered, so that you cannot bear to control it at all.Know what to say. Ning Yao said with a straight face I promised to ensure Liu Xianyang s safety, but now I haven t done it.
Chen Songfeng smiled and said Actually, Manager Xue also said the answer. Liu Baqiao suddenly had an idea, The ancestor of the young man named Liu is Chen Dui, the tombkeeper of that branch of the Chen family who stayed in the town Cbd Oil For Dogs Anxiety Reviews A Comprehensive Guide To Calming Your Pet Rewkk 12580 Chen Songfeng nodded and said, You can teach me.Chen Pingan retorted Didn t I just say you don 19760 Creating Better Days Cbd Gummies Honest Reviews t want five cents Isn t that considered a small loss The man was a little deflated and looked annoyed.
The Confucian scholar had a headache, not because he was angry, but because the situation was rather difficult.Therefore, Fu Nanhua indeed regarded the young man in front of him as a comrade. On this avenue, the further we go, the higher or lower the status, the distinction between Finding The Best Cbd Gummies Within 06916 Mi A Comprehensive Guide To Local Options men and women, age, are all false and meaningless.
all details are recorded in the file, and then sent to the Great Li capital every three months, sent to the imperial study room table in the palace, and finally gathered together They compiled a book together and named it Xiaodailu by the brother who liked to write and write the most.The man said awkwardly The young man who collects medicine is very skilled. Look, I said that there are outstanding people here, so don t complain about the competition here.
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She thought for a while, then laid her hands on the edge of the basket, Okay, then I will choose a small one, something good Understanding 263 The Benefits Of Thera Zen Cbd Gummies For Stress Relief And Overall Well looking.the boy was born on this day, and his parents passed away one after another, Chen Ping an became the last lone seedling in the family early on, which naturally makes people murmur, especially those who are older and like to join in the fun at the old locust tree.
The girl suddenly remembered what was important, raised her finger to her mouth, signaling Chen Pingan not to speak, and then She moved her position, obviously letting Chen Pingan pass, and she would not prevent him from picking up stones in the water.However, it turned out that she lost the bet, and the price was ten priceless Yungen stones. This Gummies Multivitamin For Adults 9849 A Comprehensive Guide To Daily Nutrition Rxjgt made her doubt the next step. His trip to the small town was full of anxiety, and he also developed a sense of dependence on Fu Nanhua, or he developed a gambler s mentality.
After looking at them for a long time, there was no green light wandering through them.
Chen Pingan looked at the red cotton padded jacket looking around, smiled and stretched out his hand.On Fulu Street, where there Stay 303 Up was great wealth, almost Every household has different ways to ward off evil spirits, and even the door gods posted on the door have their own martial arts, so it s easy to tell them apart.
When the four of them saw Master Ruan s figure in the distance, they all quickened their pace and took the initiative to salute the sect senior with clasped fists.Unexpectedly, Chen Dui did not listen to Chen Ping an s explanation and said directly to Chen Songfeng Just go back to the town.
In places like this, especially during busy farming seasons, hot summer days or heavy rains, it makes a huge difference whether there is a place to shelter from the rain.They re not far from here. It just so happened that regarding the division of Longji Mountain Experience The Bliss Of Sarahs Blessing Cbd Fruit Gummies Acheter 4134 A Revolutionary Approach To Well s division of Zhanlongtai, in front of the people from Zhenwu Mountain, It s hard to tell directly.
The method was extremely vicious. Chen Pingan silently remembered it. The name Liu Zhimao. Qi Jingchun sighed and asked, Aren t you curious, why don t I take action Chen Pingan shook his head.As for the final destination of these opportunities, in the small town, I m afraid I have to listen to Qi Jingchun even if the King of Heaven comes, but in Shujian Lake, it s hard to say.
Ma Kuxuan walked into the yard with red eyes, and the door to the main room was not closed. Ma Kuxuan saw a familiar thin figure falling to the ground.Even so, it was already vaguely obvious that the girl was a beauty. She thought for a while, then stood on tiptoes, her eyes fell around the poor boy, and finally found two Shark Cbd Gummies 82 Benefits Reviews And Shark Tank Controversy favorite stones on the ground.
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Although it is definitely not the same as reasonable and well founded , you can t say that he is talking nonsense.A punch to the head. The young man flew out and fell heavily onto the street. His body twitched slightly and showed no signs of struggling to get up.
He was very aggrieved. He sat opposite Old Man Yang, leaned against the wall, and twitched the corner of his mouth, I owe neither heaven nor earth.Chen Pingan breathed out softly, It s my fault. I was afraid that she wouldn t have the confidence to go to Cliff Academy, so I said that I hope she can become a female gentleman and a mistress.
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He has a stubborn temper, but he treats his family well.Don t worry, big brother won t let you suffer.Xu Qi an picked up a meat bun, put it on her plate, pointed to four meat buns and said These four Meat buns, shall we all The Benefits Of Sativa 58879 Sleep Gummies For A Restful Nights Sleep Nnnep share Xu Lingyin pecked at the brain.
Not like a eunuch, but a scholar.Xu Qi an didn t dare to look directly, and lowered his head slightly I joined Duke Wei, I made a major discovery, and I m here to report it.I don t know, maybe there will be a brand new and excellent variety, maybe it will be reversed.
Chen Fuyin s scalp was a little numb, because he still didn t hear any problems, it seemed that he was not very wise as a Fuyin.But the faction from the Imperial Academy will just watch him rise to the top Will he be allowed to lay the foundation for White Deer Academy in the officialdom Going to Qingzhou now, the future is actually uncertain, and the road ahead The Effects Of 41 Cbd Gummies A Comprehensive Review Gvnvk is bleak.
Song Tingfeng stopped him and said, Didn t you agree to go to the Jiaofang Division tonight Xu Qi an was stunned for a moment, then looked at Zhu Guangxiao who was following Song Tingfeng, and asked in surprise, Is your injury okay Zhu Guangxiao said in a deep voice The women of the Jiaofang Division know how to serve people.
It is barely reasonable for you to understand this way Xu Qi an said with a smile Senior brother Song is indeed a genius in alchemy, with outstanding comprehension ability.Jiu How do you prove that you are not from the Tiandihui, and report your name to Pindao.
In the small courtyard belonging to Xu Qi an, in the wing room, he took off his clothes and soaked himself in the big bathtub.That is to say, our group is no longer playing drinking orders, so of course there will be no floating incense.
The concubine was afraid for a while, and said angrily What s the matter with these slaves, even a beast can t tame them, and they almost hurt my son.Compared with the Zhou family, the Xu family is really not enough.
Zhu Tuizhi stared at Ziyu with fiery eyes, thinking that it was his possession.He is a fourth rank martial artist.He joined the army in his early years.
Because you felt good at the time Several kinds of superficial ways of heaven.See that familiar prohibition.Shao Nan was more sure of Biolife 30 Cbd Gummies For Sex An In his thoughts.
As for how crazy the other Bailongcheng families are, Shao Nan can t control them.However, Xianjun Shenghuo has countless thousands of years of experience, and has traveled all over the world of immortals and mortals, and soon found the answer.
His face was full of helplessness.At that time, Patriarch Nangong met Immortal Xie Luo, and seeing Immortal Xie Luo as a casual cultivator, he seemed to be easy to get along with.Shao Nan didn t understand.It s just because you only have the Golden Core realm.
The venue of the ceremony fell silent because of the appearance of the three of them.Brother.Feng. Enhancing Intimacy With Intimacy Cbd Gummies A 592 Comprehensive Guide To Boosting Libido And Sex Drive Qflen Shao Nan still felt a little awkward.He didn t expect that such a thing would make Zhenjun Fengliang make a 180 degree turn on himself, How is the situation now The forbidden area of the magic spring has been designated as a restricted area, and no one is allowed to enter it.
Even the flying sword is gone, and being in the limelight is courting death.Looking down from the gazebo, it turned out to be the volcanic prohibition that Lan Yin brought with him, and now Shao Nan became even more curious.
The previous flying swords required five points of control, leaving only five points of strength.I will go home every few years.Now Bluemoon Cbd A Look At Their Premium 66 Offerings The eldest brother is the head of the family, and the family is very good, so you don t need to worry.
Shao Nan sighed, as if leaving a last word.You re stupid Can t protect your body with true energy Thirty meters to the northwest, What Are The Best Cbd Gummies Top Picks And 82772 Benefits and dive straight down from there.However, Xinghuo Shinichi s words hit the point.Now it s the final round of the fire control contest.
Presumably when the black shadows surrounded him, it was impossible to escape.Shao Nan who returned to the room didn t know that in the lobby of the inn, there was a black clothed youth on the fifth floor of Qi Refining who had 8596 Lucanna Farms Cbd Gummies Reviews Benefits Ingredients User Feedback been staring at him, let alone that the black clothed youth returned to the inn after Shao Nan.
The body is not tired, it is the mind that is tired.It is said that the Bibo Huanyue Clan has developed fairly well in the past few million years, but compared with the Discovering Relief Effective Solutions 8085 For Muscle Pain Human Clan, it is still much weaker.
Is there any way to survive in other sects The reason why Shao Nan formed alchemy without any hindrance was entirely due to the advantage brought by Tianlinggen.Huo Linglong roared again, looking at Shao Nan with determination.
It s six hundred miles away, and you can return in one day.Although Jin Hong Zhenjun couldn t see through Shao Nan s formation, he understood the reason why he couldn t move around in the trapped formation.
Stay behind closed doors.As for Lan Yin, of course he went to the head to report the real situation.What frightened the five people the most was that the other party didn t seem to do his best.
It would be nice to mix it with ordinary cargo.Who would rob our Taichu Jubaozhai convoy Min Haoyan said confidently.
I didn t even make it to the rankings, alas.Let them go down.Fortunately.Master Fengliang just took a breath, and didn t take the initiative to slow down.
The fox tail finally came out.It turned out that the purpose of Brother Biao s trip was actually Chai Jingming s cooking secrets.It can be said that Shao Nan reconciled a lot of grievances between the two people.
It s not even worse than.those.Jiuli Sword Master was very satisfied, but when he said the latter, 05 Do Delta Gummies Have Cbd A Comprehensive Guide Pvmcw he became vague.Shao Nan didn t know what happened to An Xiaoshan outside her cave.
Puff Min Haoyan wished he could spit out a mouthful of old blood.What a joke Haha Forget it, poor Alan, I still regard you as an opponent.
These kinds of refining materials you need are not available in the store.Lanxi Copper is one of the main materials essential for the refining of the Colorful Lanlong Sword, and it is also the first material Shao Nan proposed to buy from the black faced boss.
Returning to Alan s residence, Shao Nan began to carefully sort out the information about Bibo Huanyue Island in Alan s memory.This time, the Colorful Continent was mobilized again, but this time the target was the people who came out of Dayan Jinxian Cave Mansion.
Good Good I admire your courage, but you are so stupid.This is the reason why Shao Nan had to risk his way into Bibo Huanyue Island.
Unfortunately, things backfired.When the late stage Foundation Establishment cultivator who was running away found Shao Nan, his face was overjoyed, he quickly changed direction, and rushed towards Shao Nan.Having said this, Shao Nan finally understood why Zi Huang left in such a hurry.
How can I say that the Dacheng Huo Linglong has the strength far surpassing Void Return, Shao Nan will not be foolish to single out the Dacheng Huo Linglong.
