7 de cada 10 personas prefieren comunicarse con las empresas a través de una llamada telefónica. Esto se debe a que este medio les ayuda a resolver sus dudas y hacer algún reclamo sin complicaciones técnicas que pueden asustarlos o alejarlos de quien les brinda un servicio.
De acuerdo con un análisis realizado por Aivo, empresa desarrolladora de software de servicio al cliente con base en la Inteligencia Artificial, los clientes en la actualidad buscan un contacto simple, que resuelva rápido sus necesidades y que les permita continuar con la comunicación cuando ellos decidan y por el canal que prefieran.
Si tomamos en cuenta que 60% del total de los consumidores acuden a los centros de atención para solicitar la reparación de un producto o servicio no satisfactorio, las compañías se enfrentan con el gran reto de atender y brindar soluciones, ya sea por teléfono, por un medio digital o, lo que es ideal, complementando ambos.
Por esto, Aivo te presenta las ventajas que tiene el servicio al cliente a través de canales telefónicos y digitales, para que tomes la mejor decisión la próxima vez que quieras contactar a una empresa para solicitar una aclaración.
Atención telefónica
Fácil acceso. El teléfono sigue siendo el dispositivo de telecomunicación por excelencia en México, ya que existen tantas líneas telefónicas (fijas y móviles) que prácticamente cualquier persona tiene acceso a este medio para contactar a las empresas.
Más cobertura. Para las compañías, la universalidad del teléfono lo convierte en el medio más fácil para interactuar con los usuarios. Por eso, a la fecha el servicio al cliente tradicional sigue basado y estructurado en call-centers.
Personal. Al hablar por teléfono esperamos encontrar un agente que nos entienda y brinde la mejor atención comprendiendo nuestro problema y buscando una solución lo más pronto posible. ¿La desventaja? En ocasiones, los agentes de atención al cliente no se dan abasto y el proceso se dificulta al no tener la capacidad para resolver todas las solicitudes en un periodo de tiempo corto.
Innovación continua. A pesar de ser un medio tradicional, ha recibido mejoras y avances para establecer conexiones de calidad desde cualquier parte del mundo. En la actualidad existe tecnología, como Voice de AIVO que, con base en la inteligencia artificial, permite que agentes virtuales atiendan cualquier solicitud vía telefónica, de tal forma que los agentes humanos se dediquen a resolver tareas específicas.
Atención por medios digitales
Nuevos usuarios. El uso de smartphones y el ambiente digital en el que crecen las nuevas generaciones, impulsan el uso del internet para resolver por este medio cualquier necesidad. Si las empresas desean atraer nuevos clientes y hacer que permanezcan, lo mejor que pueden hacer es adaptar sus procesos con herramientas digitales que faciliten el contacto entre ambas partes.
Inmediatez y Disponibilidad. Los canales digitales permiten una interacción más sencilla e inmediata. La Inteligencia Artificial (IA) permite que bots respondan y las solicitudes tarden la mitad del tiempo en resolverse, que de una forma tradicional. Además, la IA brinda atención inmediata cualquier día de la semana, por lo que jamás se deja un cliente sin atender.
Ahorro y economía. La tecnología se ha convertido en un gran aliado para disminuir los costos de operación del servicio al cliente. Si los usuarios se han mudado a los canales digitales, ¿por qué no dirigir las energías (y el dinero) ahí? Además, permite tener un control y registro minucioso de todas las interacciones, por lo que las compañías pueden corregir y revisar áreas de oportunidad.
¿Cuál es mejor?
¡Ambos! La atención al cliente debe ser como un traje a la medida para cada quien. Existen compañías que pueden prescindir totalmente de las líneas telefónicas; existen otras que requieren interactuar por ese medio. Lo ideal es que cada una analice sus necesidades y las de sus clientes para brindarles la atención más rápida y efectiva.
Gracias a los softwares que responden, identifican y brindan soluciones de forma inmediata, la atención puede ser incluso complementaria y omnicanal para que los clientes “salten” de un canal a otro conservando su historial y sin perder el hilo de su conversación.
Si estás pensando en mejorar tu servicio al cliente, acércate a los profesionales y comienza a disfrutar la tecnología que transformará a tu empresa. Para más información visita aivo.co
En México, gracias a la apertura de empresas que han mostrado un gran compromiso con la tecnología, poco a poco han ido ganando terreno los rubros del marketing digital.
Esta nueva dinámica exigirá un servicio al cliente mucho más riguroso, ágil y expedito, especialmente porque las nuevas generaciones realizan un uso más intensivo de los dispositivos como teléfonos inteligentes, tabletas o computadoras portátiles.
La adopción estratégica de la inteligencia artificial en la fabricación puede ofrecer eficiencias significativas. Desde mejorar la seguridad hasta optimizar las cadenas de suministro, la IA está transformando la forma en que las empresas abordan los desafíos laborales y planifican su futuro. Los líderes de la industria deben estar preparados para abrazar esta revolución tecnológica y capitalizar las oportunidades que la IA presenta.
Is it possible that the person in front of him doesn t even care about his daughter s life or Power ACV Keto Gummies: Power-Packed Formula death As long as I m here, she won t die
Nie Yun smiled faintly Your current strength is not much different from mine.It s just that he thought it was Qin Menglin s determination after breaking through the Dao realm, and he was well aware of all Qin Menglin s methods, so he didn t think of anything else.
Qin Menglin was already good at sensing with the mind.Xi Lerong lowered his head, as if overlooking the boundless land, and said slowly But this battle, for Your Excellency, , it seems not easy.
Why didn t he resist and be willing to die Wouldn t John Goodman Weight Loss: Best Diet and Workout Tips to Slim Down Before Christmas this let down their good intentions No, it s the Immortal Emperor s method of immortality
While he was wondering, Master Kong suddenly spoke.It seems that Mr. Mood is also satisfied with this method.
Jing Ke raised his hands towards Bai Ling er and said This is all thanks to my fellow Taoist.However, Gui Wujiu discovered the mystery at a glance, and used a A New Year, A New You: 3 Must-Try Exercises for Belly Fat Loss in 2025 method that combines the three worlds methods to embody his penetration.
Countless chaotic energy surged over, and the physical body also improved rapidly.In an instant, she actually moved forward two more places.
There is another difference in this The first three steps are all secluded practice only the last step, Zhen , can be regarded as a temporary success, and you can walk out of seclusion with the true body of the near path.It may not be accurate to say acquisition it Are Ketology Keto Gummies Effective for Weight Loss? Our Review is more accurate to say possession.
Surrounded by more than a thousand people, there were more than ten simple clay pots over two feet high, dark in color and full of cracks.At least, in the final battle where he finally died, the opponent s methods may not be so difficult to resist.
of backtracking. Gui Wujiu lost his thoughts about the Empty Yun Nian Sword , but the evolutionary process and the clues of cause and effect were real and unshakable.Li Yunlong looked at each other and shouted As expected These four words are a little Male Enhancement Pills at Gas Stations: What to Know strange.
The dragon s sense of sight, smell, hearing, etc. are all incredibly sensitive.At the same time, the trees around Behemoth were filled with figures with long bows drawn.
In addition, the internal space is ten times larger than the appearance.It s just that this profession has high defense and low attack when facing non evil enemies, and the battle has not been resolved for a while.
Zhao Hao complained in his heart. However, it was rare for Anluosi to like something, and she had to be satisfied no matter what, so she helplessly said It depends on your luck later When killing someone stronger than one s own, the explosion rate is generally Not bad, you don t have to worry about not getting anything.
The woman was the eldest daughter of Chen Guogong s family, named Chen Ruoli.After all, this prop has too many advantages. Not to mention not occupying the equipment slot, just a trigger type is the life saving item that countless spellcasters dream of.
drink These ogre kings, who were several meters tall, held up wooden sticks inlaid with skulls, and a red light flashed on their bodies.After returning to the apartment alone, Zhao Hao took out his mobile phone and clicked on the forum.
There is only one Nascent Soul monk in Qingyan City.Huanxi Ghost King said. Others may not know, but the Happy Ghost King knows very well that the Big Belly Ghost King is also a ghost cultivator with special abilities.
With this harvest, the number of light spiritual stones reached nine million.However, after the few people from Tianjiazhuang came down, they looked very happy, because all three of them had saved their lives.
If you want to possess treasures, you must have the strength to match them.For the first time, Master Lingxu felt that his IQ was not enough.
It s very good, but my current cultivation level is already somewhat insufficient.He did not go in immediately, but stood outside to observe the Hundred Ghosts Map.
With what has happened recently, we still don t know that they Shark Keto Diet Pills: An Objective Assessment are about to be in disaster.Putting aside everything else, the battle on the city wall was extremely fierce from the beginning.
The specific number of spirit nourishing pills that can be refined depends on the level of the refiner s pill skills.Half a month ago, Duan Mufei was out on business, and her nephew somehow attracted the people in blood clothes and almost wiped out the family.
The two giant swords circled in the air, forming a dual element sword array to kill the bloody round wheel.After finally arriving in this demon spirit realm, he must walk around to see if there are any opportunities here.
Although Qingyang didn t know this, he knew that he couldn t be careless at this time, so he raised his concentration to the extreme, and his Tru Fit Keto: Tailored Ketogenic Support for Optimal Fitness spiritual thoughts were dispersed to the maximum.However, there are also more serious situations, that is, two of the golden elixir stage ghost cultivators who are carrying the sedan for the Pot Belly Ghost King.
Elder Wu Si Nutritional Tips that Powered Gunna Weight Loss Journey said I agree with the words of Taoist Brother Huishuzi, For the sake of the righteous path of the Immortal Sect, we must have the courage to be benevolent even if we don t succeed.When they saw that these movements were coming from Qingyang Mansion, they immediately became confused.
At this time, Qingyang only took a step back, without any scars on his body.At this time, he was in an extremely embarrassed state, and it was only a matter of time before he would be defeated.
There is no need for the Long Eyebrow Ghost King to go into details.After an unknown period of time, Fuliu Ghost King opened his mouth and said Since the giant ghost king was promoted to the master of the first hall of the Schnell viel abnehmen: Gesundheitsrisiken und sichere Methoden Ten Kings Palace, up to now.
If the magician is damaged, he will become an idiot, and it must be used by a high level monk against a low level monk.The female disciple Semaglutide: How Much Weight Can You Expect to Lose? was also a person with many children.
However, being directly hit by the Nascent Soul cultivator s magic weapon would not be easy for even the tenth level Demon King.If there are individual Huangchen earth spiders that crawl up along the spider silk, she can also take care of it.
However, judging from the other party s willingness to save him, he was probably not a protector of Tightening Up: How to Get Rid of Loose Skin After Weight Loss shortcomings.There is a passage in the front of the hall, which is neither guarded by puppets nor blocked by formations.
Could it be that everything he had done was in vain Qingyang couldn t help but ask Senior Ghost King, why is this happening The Natures Boost CBD Gummies for ED Reviews: Comprehensive User Experiences One Horned Ghost King muttered Yu Mengmiao s situation cannot be solved by ordinary methods.After that, she made no progress and even regressed slightly.
7 de cada 10 personas prefieren comunicarse con las empresas a través de una llamada telefónica. Esto se debe a que este medio les ayuda a resolver sus dudas y hacer algún reclamo sin complicaciones técnicas que pueden asustarlos o alejarlos de quien les brinda un servicio.