El desarrollo de aplicaciones especializadas en transacciones financieras, el creciente uso de las redes sociales para servicios de atención al cliente y la proliferación de Contact Centers han permitido el aumento de “bancos sin oficinas”, con el consecuente beneficio de reducir costos y eliminar largas filas, entre otras ventajas.
En casos como el de España, entre los años 2010 y 2015, las entidades de crédito adheridas a la Confederación Española de Cajas de Ahorro (CECA) han disminuido su número de sucursales en un 38.7%, pasando así a disponer únicamente de 14.256 oficinas. Respecto a las instituciones financieras que forman parte de la Asociación Española de Banca (AEB), los datos señalan que han experimentado un recorte del 16.2%, contando con un total de 12.331 de establecimientos al cierre de 2015 (https://www.helpmycash.com/blog/bancos-sin-oficinas-presente-o-futuro-sistema-financiero/).
De acuerdo con Asier Bollar, director de Mercadotecnia de Aspect Software América Latina, ese fenómeno se explica con base en tres razones: El desarrollo de aplicaciones financieras seguras, el creciente uso de las redes sociales para atender el servicio al cliente las 24 horas del día durante los siete días a la semana y, la consolidación de un robusto sector de Contact Centers dispuesto a solucionar cualquier petición en caso de que el usuario requiera hablar con un representante.
“Esta combinación de factores nos está llevando hacia un nuevo tipo de banca mucho más ágil y diligente, que puede atender a sus clientes a cualquier hora del día sin tener que moverse del sitio donde uno está. Esta tendencia traerá grandes beneficios para las entidades bancarias y financieras como la reducción de costos en la compra y mantenimiento de edificios, pero lo más importante es que los clientes evitarán largas y tediosas filas para realizar cualquier trámite”.
Menos trámites
Según www.helpmycash.com, el uso de estas herramientas ha simplificado la realización de trámites como la apertura de cuentas de ahorro, trámites de créditos o pago de hipotecas.
“Ya no necesitamos acudir a una oficina, hacer fila durante prácticamente toda una mañana y rellenar decenas de papeles con nuestros datos personales. Todos estos trámites han sido sustituidos por sencillas acciones como entrar en la página web de la entidad bancaria, descargarse una aplicación móvil o, incluso, hacerse una selfie”, indica el reporte de HelpMyCash, uno de los comparadores de finanzas personales más importantes de España.
El representante de Aspect Software añade que la banca sin oficinas exigirá un servicio al cliente mucho más riguroso, ágil y expedito especialmente porque las nuevas generaciones de clientes realizan un uso más intensivo de los dispositivos como teléfonos inteligentes, tabletas o computadoras portátiles.
Para garantizar la seguridad adecuada, todos los dispositivos requerirán una protección sólida equitativa, incluidos los dispositivos personales que interactuan con múltiples redes.
Tecnología de información ayuda al sector de hospitalidad a construir un programa de lealtad relevante y personalizado que beneficie al cliente y reduzca costos de mantenimiento para la compañía.
El conocimiento financiero es un imperativo para los gerentes de operaciones y cadena de suministro en el mundo actual. Hablar el idioma financiero no solo les brinda un asiento en la mesa de toma de decisiones, sino que también les permite influir en el rumbo estratégico y operativo de la organización.
Abordar estas cuatro prioridades estratégicas permitirá a los distribuidores enfrentar el futuro con resiliencia y adaptabilidad. La transformación digital, la mejora de la experiencia del cliente, la estrategia de talento y la gestión del clima empresarial son elementos clave para un crecimiento sostenible y el éxito continuo en la industria de la distribución.
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Follow senior brother s orders Mingxin clasped her hands together and bowed in salute.Feng Qian sensed the breath of death, but it was of no avail.
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With the assistance of several magical powers and the unparalleled attack power of the Broken Void Sword Intent , he has stood at the top of his strength in the middle stage of Nascent Soul.Then he bowed to the great venerable Hongfa. Brother Lou had only heard of the Venerable Hongfa, and this was the first time he met the Venerable Hongfa.
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Only mortals born in the Yin Time were worthy of refining corpses and sucking blood.Master Song was still there. Seeing him come in, Master Song nodded lightly.
If Li Shiming didn t come, he didn t come, keep going Emperor Jin Geng waved his hand and said.It only mentions the concept of the Thirty Three Heavens and the incident of Gangfeng.
If you want to practice Buddhist techniques, you must practice Buddhism intensively and bless your heart with Buddhism, so that you can practice without hindrance.As for the Xuanming Sect monks entering the mortal world to cause trouble, this is inevitable.
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This was a spirit binding rope obtained from Baili Jinyan.In particular, he knew the effect of the sect s formation, and he also knew that the sect must know about Elder Ren s arrival.
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He was speechless. He had never encountered such a situation in so many years.It was not until the opponent s magic weapon was approaching that he sacrificed the yellow smoke dust sword with a thought.
If this treasure were not of a relatively high level, it might simply fall apart.Contrary to the mood of Elder Wusi and others, the remaining monks of the Blood Demon Sect were overjoyed.
It was probably the Master Cheng en Ming. He seemed to have no intention of giving up.How could that young man have ever suffered such a crime He let out a scream, holding the broken arm and rolling on the ground, howling and wailing.
Although Qingyang only has the cultivation level of the ninth level of the Golden Core, he still has extravagant hopes in his heart.About dozens of miles ahead, a tall gate compound appeared in front of them.
The effect Of course it cannot be compared with the innately perfect Nascent Soul.Although there are many people this time, because the matter is urgent and there are foundation building monks leading the team, the speed of the journey is much faster.
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The second level blood bat is not much stronger than the purple backed alcoholic bee.The matter was settled and there was no need to delay here any longer.
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After listening to Qingyang s words, Senior Brother Qin looked very expressionless.As long as you win one more game, you can get a Foundation Establishment Pill and even become a Foundation Establishment Monk.
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Cuckold. How could a good looking woman become like this in the blink of an eye Could it be that love breeds hatred But it should be me that you hate so much.Even the Golden Pill cultivators can t stand it. It can only last a day or two.
The situation between the Iron armed Monkey and the Liang family disciples has not changed much, but injuries are inevitable in such a long battle.There are escape routes in the residence, so you can escape wherever you want at that time.
The value of Huangji Smoke Dust Sand is immeasurable, and of course it is not convenient to expose it, so it can only be placed in the Drunk Immortal Gourd together with the Netherworld Li Fire Stone, and can be used when needed in the future.