Para Javier Dolcet, head of Supply Chain de Privalia México, es imposible ignorar las actuales tecnologías disruptivas en el proceso logístico, no obstante, aseguró que las empresas pueden seguir funcionando sin ningún problema con tecnologías tradicionales, poniendo especial atención al warehousing, la transportación y la atención al cliente, sobre todo en México, en donde los presupuestos pueden suponer un punto importante al momento de decidir si deben o no implementarse nuevas soluciones.
Durante el webinar «Cómo enfrentar un entorno disruptivo con tecnologías de logística tradicionales», organizado por el Logistic Summit y Apics Capítulo México; el ejecutivo explicó quea tecnologías ya conocidas como inteligencia artificial (que se aplican a supply chain, transporte y el e-commerce), internet de las cosas, realidad virtual, chatbots, big data o blockchain, se agrega la existencia de disrupciones más específicas para el sector de la logística, que apenas son un proyecto en México y se estudia cómo aplicarlas.
“Estamos viendo que empresas como Adidas están sacando sus primeros modelos de tenis deportivos fabricados después de un pedido, directamente de una máquina de impresión 3D; cómo empresas ya tienen soluciones reales para hacer un picking en un almacén… robots que ya se van directo a los anaqueles y traen la orden del producto que el cliente ha pedido o empresas que tienen implementados procesos de RFID, inventarios semiautomáticos, en cuestión de segundos poder inventariar miles de piezas”, detalló el ejecutivo.
Dolcet indicó que para la transportación se están desarrollando tecnologías de camiones sostenibles, eléctricos dirigidos automáticamente; o drones que en el futuro serán de las tecnologías más disruptivas. «Son tecnologías que ya existen y se usan, sin embargo, el sector logístico no tiene de qué preocuparse porque se pueden hacer las cosas tomándolas en cuenta e ir implementándolas poco a poco», aseguró.
El ejecutivo considera que el mejor warehousing siempre dependerá del tipo de almacén que se tenga y comentó que si 65% de las empresas tercerizan operaciones y para el restante 35% su fuerte no es la logística, transportando o almacenando mercancía, la opción son los operadores. “Creo que hay pocas empresas que hoy pueden hacer una operación logística mejor de lo que lo pueden hacer estos operadores en el sentido de empresas con recursos económicos de inversión, bodegas, tecnología como WMS”.
En relación al core business, el ejecutivo de Privalia México considera que es una buena opción contratar algunos servicios de 3PL o carriers y enfocarse en lo que realmente es el negocio, es decir, poner el foco en las ventas del producto, acotó el directivo. Para ello, recomendó que estos operadores tengan una experiencia multisectorial y multicliente, o que se especialicen en un nicho determinado; ofrecer servicios de valor agregado dependiendo del producto; y tener un proceso definido de logística inversa con control de inventarios y de control de stock.
Asimismo, contar con un equipo potente de IT y una capacidad humana para hacer integraciones continuas de alta o pequeña complejidad; tener soluciones de mejora continua y flexibilidad en procesos de reingeniería, ya que algunos sectores dependen de la temporalidad; y capacidad de invertir a largo plazo, cerrar en tarifas basadas en volúmenes y niveles de servicio para reestructurar tarifas y tener tiempos de entrega marcados por cada proceso, entre otros.
«Dentro la planeación logística de una bodega o almacén, es importante saber el layout, qué tipo de producto hay, que los de mayor rotación estén en la zona de despacho de la entrada o salida para que los recorridos de los operarios sean lo más cortos posibles. Ser muy disciplinados a la hora de medir una planeación, es decir, darle a un operador o al equipo logístico, una visión de (una o dos semanas) corto plazo, (seis semanas a dos meses) de medio o (seis a 12 meses) largo plazo… De esta manera todos los agentes de la cadena de suministro y de ventas estarán alineados. Implementar procesos en donde estén involucradas la parte operativa, de manufactura, marketing y de ventas”.
Mantener y crecer durante el proceso logístico
El especialista refirió que otro punto importante es el forecasting con ayuda de la reflexión y análisis del talento, así como de tecnologías que ayuden a los procesos de mejora continua que se va adaptando a la planificación y evitar una afectación de las ventas o manufactura, por ejemplo, saber si se tiene baja variación o alta variación de la demanda o si hay tendencias moderadas o altas.
También recomendó hacer un almacenaje con SpeedCell, que permite la fácil implementación en zona de racks, elevada densidad y con un costo ligeramente alto, así como definir el modelo de negocio para elegir la distribución horizontal o vertical. “El buen control de stock pasa a ser la médula de cualquier operación, es la columna vertebral de una buena operación, que no sólo sea escalable, sino controlable y rápida».
“Les recomiendo, una o dos veces al año para operaciones complejas, hacer un wall-to-wall, que es hacer un inventario de pared a pared… Hacer diariamente inventarios cíclicos, parciales de la ubicación con la operación en marcha y se cuentan pocas unidades diarias con alta periodicidad; que se puede medir con el IRA (Inventory Record Accuracy), que mide la exactitud del inventario a pieza; o el ILA (Inventory Local Accuracy), que mide la exactitud de la ubicación; y el Military Standard, que es un plan de calidad de aceptación de lote por muestreo”.
Para la trasportación, en un proceso manual, lo más importante es el ROI y generar un proceso semiautomático de actualización vía csv, subcontratar servicios o contratar un TMS; incluso, usar las propuestas de los operadores como creación, rastreo y pago de envíos en línea. También conviene aprovechar el servicio de envío de información en tiempo real que ofrecen los carriers, como el comparador de precios referenciales, entre otros, dijo el experto.
Dolcet considera un error no tomar en cuenta la atención a clientes en la cadena y que está directamente relacionada con ésta porque es donde se tiene el poder de contacto con el cliente final y su satisfacción. Por lo tanto, es recomendable tener buenas prácticas en la atención para concientizar a todos los integrantes de la empresa del impacto de su trabajo en el cliente; y la constante comunicación entre áreas para tomar acciones inmediatas.
También generar canales de comunicación internos y retroalimentables; escuchar al cliente y transmitir los comentarios al resto de las áreas; empoderar a los agentes a que sean capaces de tomar la mejor decisión para el cliente; así como tener una integración de canales en la respuesta a los socios, que pueden ser muy útiles para los jefes de cadena de suministro porque “no sólo depende del customer to service la satisfacción de un cliente”, por lo que implementar programas que gestionen todas las redes sociales y permitan dar respuestas, incluido el correo electrónico, es indispensable.
Aclaró que se pueden contratar ERP, CRM, WMS, TMS o software de atención al cliente en el mercado, aunque no estén integrados entre sí; aquí, tomar en cuenta la importancia tanto de la escalabilidad como de la rentabilidad, «el ROI, es vital, aunque en países como México ciertas inversiones no se recuperan en el corto plazo». Dado que la logística es ya integrada y se habla de commerce y ya no de e-commerce, se debe buscar un partner logístico que entienda que los clientes de las empresas a las que da servicios también deben ser sus clientes.
Finalmente, el responsable de Supply Chain de Privalia México reveló que para muchas empresas de retail la regla del economista italiano Pareto, en la que los productos cuyo importe acumulado compone el 80% del valor total está compuesto por el 20% del total de productos, ya no aplica porque actualmente existe una variedad de productos que no siempre se tienen a disposición, como sucede con los fabricantes o distribuidores.
Para conocer más de estos conceptos globales, y otros consejos aplicables a la cadena de suministro que despertarán nuevas ideas para mejorar tu negocio, te recomendamos formar parte del Congreso Internacional del Logistic Summit & Expo, los días 21 y 22 de marzo de 2018.
A medida que el panorama de la PI continúa evolucionando en el contexto de la IA y los macrodatos, es fundamental que las empresas estén preparadas para adaptarse y desarrollar estrategias ágiles y proactivas para proteger sus activos y mantener su ventaja competitiva en un mundo impulsado por la tecnología.
La ciudad de Bad Hersfeld también espera beneficiarse de la prueba PostBOT, ya que se proporcionará un dispositivo a un empleado municipal que distribuye el correo entre las oficinas municipales.
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The two of them have already glimpsed the sword fruit and yin and yang fruit, which are in conflict with the names of other fruits.Therefore, once the extraordinary method is used, it is necessary to maintain the mind of change and change the real name from time to time this is the fundamental core of the change method held by the Yin and Yang Tao masters in the past.
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The struggle between forces is beyond her power but she does her part to clean up the characters However, at this time, Jiang Minyi was taking one step and watching three steps.As the light reflects, it always appears in two colors bright red and dark brown.
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Yulion looked at it intently. Her method of disguising herself and holding her breath while walking in the world of Ziwei is extremely clever.After falling with a sudden crash, it was like the Heaven s Destruction phenomenon of the Tao Realm s fall.
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Even compared to the black bear monster, it is not much different.Call the three children over to kowtow to Qingyang.
Since he subdued the iron armed monkey, he has helped him a lot.It s more or less valuable. There was no words for the night.
It was obvious that the injury just now had seriously affected his actions.They can only find a way to save Hou Jiangong and others first, and strengthen themselves With the strength of one party, they then took advantage of the time to delay the one eyed dragon Leng Yu to rescue Qin Ruyan.
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The smaller changes are in the four seeds Qingyang planted very early.Maybe the human monks arrived too suddenly and the monsters were caught off guard, maybe the monsters didn t get the news about the formations set up by the monks, or maybe the monsters weren t ready to fight yet.
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Purple striped fruit. After saying that, the man with no hair waved his hand and held out a pair of mandarin ducks.With so many spirit stones, many Qi refining monks would spend their entire lives.
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Unexpectedly, the black bear monster did not respond for a long time after being stung by the alcoholic bee, as if the previous stings were on other people.Naturally, it was not the turn of the Foundation Establishment monk to receive him.
holding two elixirs in his mouth as backup in case he loses his true energy during the battle.They just welcomed the leaders of the two sects into Jingfeng Pavilion.
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Are you relying on this method to cheat Elder Wusi s words are true.Doesn t he think it s unreasonable if it s less than a pot Just ask the kid on the stage to explain where these elixirs come from and give him a reasonable explanation.
As a result, I made one wrong step and quickly turned into a rat walking on the street, with everyone shouting and beating me.As the organizers of this operation, the faces of Master Yinxu and Master Guhong were ugly.
Generally, in the caves of various large sects, the spiritual energy is shared equally among the sect s great monks.Li Yuanba suddenly understood why Brother Lou was so anxious.
He stayed in the space to accept the formation. The space to accept the formation was very important.It only shows that what Li Shiming used is not the so close to the end of the world , but a higher level of divine foot power.
The value of five long distance flying ships is very high.Shizhen, it s up to you to recognize the owner of the core of the cave here.
Moreover, this is a spiritual mark of a great monk s recognition of his master.It s too fast. No monk can resist this speed He discovered the special feature of Lingbaoxing s sword.
The fall of the early monks left thirteen mid stage Nascent Soul monks trapped in the underground layer.It was Elder Su s wish to bring Ye Jingxian with him.
It s the identity jade disk He just thought for a moment and found the reason for his whereabouts being leaked
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Any more would require him to increase his authority before he could accept it.Many superpowers know about Li Yuanba s alchemy skills, but they are unable to find Li Yuanba and entrust him with alchemy.
Wu Qi s figure suddenly emitted a white light and disappeared out of thin air.Hiding his sword intent will affect the improvement of his chaos sword intent.
As soon as it was launched, the gravity field strengthened by the Gravity Brick fully exerted its power.
The huge amount is clearly the amount of energy data contributed by the explosion of the concept of galaxies to pry the limit down.006 billion yuan, and its market value soared to 7.
The matter was not settled yet. From today on, a new communication channel was established.Xingfen is so awesome, so awesome The sales volume of 5.
It would be unreasonable not to cut him. Just keeping the profits is not enough to support the banking sector.Finally, these drones also carried out a wave of diving pure kinetic energy self destruction attacks.
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The opponent has neither played the card nor said it can afford it, so just wait.Now the U. S. dollar index continues to strengthen, especially in 2015, when interest rates were raised nine times, driving the U.
He wants to build Xincheng into a national science and technology center.This is also the 12th Qunxing subsidiary after Xingyu Technology landed on the A share market, and the first one in the new year of 2013.
A large group of LSPs began to mobilize, logging into the game one after another to add Xiao Ling as a friend, and then began to ask all kinds of strange questions or trick Xiao Ling.After hearing the news, even fewer people came to watch, and people from all walks of life came to watch the shocking insider revelation.
The funds that entered the market yesterday were completely disappointed when they saw the amount of funds in this order.Cao Chenghui picked up his cell phone and answered the call, stood up involuntarily and said with a smile Boss
Fang Hong on the other end of the phone said crisply Let Yang Guang hand over the work of Yixing Media to you, and make the transition as soon as possible.
The annual exposure of the League of Legends project alone can reach tens of billions of people.It eventually declined because Samsung no longer supported it.
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The electronics circle is not big at the moment and everyone knows each other.But if it starts to explode after the stock market crash, it is completely the opposite.
What a great deal I feel that there may be a big market trend behind quantitative capital.In the end, the stock closed up 1. 86 after the market closed at a price of 47.
Fang Hong also said in his heart that it is not easy to provoke such a big thing.
