En un mundo guiado por la tecnología y los datos, las marcas se esfuerzan en entender mejor a sus consumidores, recopilando información que les ayude a reforzar la relación con sus clientes. Esto es algo que los clientes saben muy bien y están dispuestos a brindar de primera mano con la condición de que las empresas les garanticen experiencias de compra y de servicio a su medida. De hecho, 89% de los mexicanos está abierto a compartir directamente sus datos a empresas locales y 86% a marcas internacionales, reveló la SAP Hybris Consumer Insights Survey.
Dicha encuesta recopiló estadísticas de más de tres mil personas en México, Colombia y Brasil, además de respuestas de 20 mil consumidores a nivel global para conocer cómo es la relación entre las marcas y sus clientes, poniendo énfasis en aspectos importantes sobre los datos, la privacidad y la atención.
En el caso de México, la opinión de un millar de encuestados indicó que los consumidores en el país son unos de los más abiertos con las empresas a nivel global:
57% compartiría su historial de compras y preferencias a cambio de una atención a cliente excepcional.
61% están felices de compartir su correo electrónico con las marcas; la media entre los consumidores globales es de 55%.
45% comparte su número de celular gustosamente, en contraste del 32% entre los otros países encuestados.
37% compartiría información sobre sus ingresos mensuales y 28% su ubicación en tiempo real, en contraste con la media global de 24% y 22%, respectivamente.
Los mexicanos muestran un sólida relación con marcas que les dan beneficios por su lealtad y preferencia —68% espera recibir alguna sorpresa, descuento o regalo; 48% cualquier otro tipo se servicios añadido—. Sin embargo, no dejan de darle relevancia a cómo y por qué utilizan la información que comparten: 56% espera que las marcas sean transparentes sobre cómo usan sus datos. La confianza y las experiencias de compra sin complicaciones son otros dos aspectos importantes. La encuesta indicó que 84% cortará cualquier relación con las empresas si utilizan sus datos sin su consentimiento, mientras que 49% dijo que las promociones, inconsistencies en tiendas y el portal en línea son una razón para no realizar la compra.
Por otro lado, la fuerte tendencia hacia la movilidad y el uso generalizado de redes sociales son un escenario que no puede dejarse de tomar en cuenta, sobre todo al considerar que un reporte de IAB México y Millward Brown aseguró que 92% de los encuestados en México considera que internet forma parte de su vida cotidiana y el 61% sigue al menos una marca en redes sociales para mantenerse actualizado de novedades, promociones y descuentos, y las opiniones de otros internautas.
Bajo esta línea, el social media es más que sólo un espacios para compartir selfies e instantes de su día a día, también es un frente más para la atención a cliente. Ahí, las marcas están siempre interactuando con las personas y tienen un medio para cumplir las expectativas de rapidez que exigen los consumidores mexicanos. De acuerdo al estudio de SAP, el 95% de los encuestados espera tener respuesta por parte de las marcas en al menos 24 horas, 69% en un plazo de tres horas o menos y 47% espera una respuesta en un rango de una hora. Esto los hace unos de los más demandantes a nivel global.
Desarrollar, mantener y mejorar la relación cliente-marca es un dilema para los negocios que están sumergidos en una gran cantidad de datos e inmediatez. Sin embargo, Andre Pereira, director regional de Marketing para Brasil y Latinoamérica de SAP Hybris, remarca que la comunicación es la clave para una relación exitosa. “Los consumidores alrededor del mundo han demostrado que, en una economía digital, el poder está en sus manos. Pero depende de las marcas forjar relaciones más sólidas. No importa cómo o cuándo interactúen con sus clientes, deben mostrarle que entienden qué es lo que desean. Cada interacción provee información, lo que debe ser utilizado para entregar un acercamiento más personal del servicio a cliente”, concluyó.
La tecnología impulsará la industria del transporte aéreo del país y su primera muestra fue en el Aeropuerto Internacional de la Ciudad de México con Leo.
La inercia tecnológica es imparable, y la evolución industrial es una marea irresistible. No se quede rezagado; prepare sus instalaciones industriales para el futuro adoptando estas tecnologías más inteligentes, rápidas y respetuosas con el planeta. La inversión en estas innovaciones no solo impulsará la eficiencia, sino que también asegurará que su instalación esté a la vanguardia de la revolución industrial en curso.
Con herramientas de inteligencia artificial, los tutores obtienen capacidades como predecir la calificación que obtendrá un estudiante o caracterizar su comportamiento de aprendizaje, esto es, una disminución en su carga de trabajo».
Next, Lin Xuan let Fire Dragon Girl leave, and he stayed in this world alone.But he didn t retreat, there was a dragon sound in his body, and there was even a black vortex around him, to swallow this terrifying power.
We discussed it carefully before, and the conditions have been given to him to the extreme.However, as soon as they finished speaking, their pupils shrank sharply, and there was a broken sound in front of them.
There was a challenge here before. A new genius, Lan Zheyu, challenged Tie Zhentian, With Things To Apple Cider Guide Mix Weight For Loss 7zrioj4un Best Vinegar who was ranked 90th on the new list, and succeeded in winning, replacing Tie Zhentian s position was lost.Not only that, the earth has spread to the distance, forming a grand canyon with no end in sight.
He was outside, representing Tianzong, If he is going to fall, Tianzong must be crazy Yuhua Shengjun also said, this matter is not over, I will let Tianzong give us a satisfactory explanation These words were Speculation Finally Browns Of Months 1cax1r3kh After Spring Secret Loss Weight Revealed Meri addressed to Elder Tianshui, although you are an elder of Tianzong with a detached status, Tianzong still has the rules of Heavenly Dao.
This is the gorgeous dividing line The demonic energy on Lin Xuan s body was overwhelming, covering everything and covering everyone s eyes.They all followed Prince Long and walked outside. On the square, there is a group of people.
Lin is really finished. Why. Killing the Holy Monarch with blood, he sighed. The Vice Hall Master personally gave the order, and it is not something you and I can compete with, Mr.He rolled out with a gloomy face, and four figures walked out around him.
As soon as the purple breath came out, the scorching breath in the void weakened a lot.Immediately, the air in the room condensed like a mountain, overwhelming everyone.
Only a group of people were left, looking at the sky in amazement.And Wu Zun roared angrily and shot wildly. Beside him, a black tiger quickly appeared, and then he waved his palm, and that black tiger quickly rushed forward.
Because let s not talk about the opponent s identity, their law enforcement team can t take down the opponent s strength alone.And at this moment, an exclamation came. Look, Mr. An Le is here Someone Gummies Diet And Try Your Transform Xhc1 The En Acv Aj Keto Today Shark Tank shouted, and everyone stopped immediately and looked up.
However, they did not give up. Because they know that the two will always be separated, and then it is time for them to make a move.
The old man roared frantically and resisted. But as soon as he got close to the sky lantern, all his strength seemed to be ignited, and his whole body was enveloped in a ball of divine fire, fellow daoist, stop I don t want the sky lantern anymore, I won t attack you again, please let me go.However, Lin Xuan shook his head, no, this Immortal Mountain is still helpful to me, and I plan to practice here for a while.
The powerful power obtained by burning life and law before is not much left now, and he can no longer display it.you Shocking Weight Best Loss Lance Hollywoods Barbers Zhtls4gwc can t go. The dark red dragon is angry, what do you mean, do you dare to stop me Before we get what we want, no one can save him.
As for how to divide, it doesn t matter about Lin Xuan.His body was filled with divine fire, and he was painted as a golden god of war, click It seems that it is time to use some real means.
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At the same time, he sensed carefully, and the golden light in his eyes burst into glory.These people all flew forward, when they After arriving, I was shocked.
Not good, Xiao Xiyu exclaimed, almost fainted, Xiao Mu s eyes also burst out with astonishing killing intent, you dare to do it.He went back to For Loss Weight Cider Post Apple Vinegar Solution 99cjou make preparations and practiced the Dragon Elephant Finger at the same time.
However, he was still a step late, because his identity had already been seen through when Xingshan came back, so the people from Misty Peak naturally took action.After speaking, she wanted to take Lin Xuan away, but Lin Xuan didn t intend to leave.
Could it be somewhere in the Qiankun Palace It s getting more and more interesting.On the other side of Zhanshen Peak, there was also a middle aged man who looked like a God of War.
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It s Baiyun Dongtian, I think these two caves have already formed a death feud, and they will definitely fight again and again.The desolate ancient family was also moved. They wanted to see how this deal was going to be.
People from the Purple Mansion soared into the sky one after another, and flew towards the depths.
I was worried that his out of the ordinary character might have bluffed him in front of Wang Shuyang before.b In this case, the separation between life and death is instantaneous, and any holding back is meaningless.
What s more, it s easy for this weak water to come in, and it s so easy to go up wherever you want.The water arrow spit out by Jiuying was instantly frozen into ice, and naturally lost its original power.
However, he soon noticed a figure hovering near the tent, and his heart skipped a beat, thinking that there were some criminals with intentions.Naturally, I couldn t just stand by and watch. Our battle went 4a0sa1ml1 Routine Workout Her Loss How Helped Pounds Shed Metzs In Weight Chrissy smoothly at the beginning, but it was a pity that Dongyi sent a very good archer later.
Not long after leaving the imperial study, Zu an was suddenly stopped by a figure Congratulations to Master Zu for being promoted to Marquis.he is still a few big realms away from him, even if you and the Sun shooting Bow are included, he is no match for him.
Ma Tian and others echoed, obviously As the confidantes of the old demon emperor, they supported the crown prince s ascension to the throne, but they did not approve of such a radical plan.It s a pity that I have self knowledge, and I don t have the appearance of an oiran.
Za an nodded, after all this journey, he knows that these fierce gods are not only fierce and domineering, but also very deceptive.He was about to ask the queen what kind of information she had.
En un mundo guiado por la tecnología y los datos, las marcas se esfuerzan en entender mejor a sus consumidores, recopilando información que les ayude a reforzar la relación con sus clientes. Esto es algo que los clientes saben muy bien y están dispuestos a brindar de primera mano con la condición de que las empresas les garanticen experiencias de compra y de servicio a su medida. De hecho, 89% de los mexicanos está abierto a compartir directamente sus datos a empresas locales y 86% a marcas internacionales, reveló la SAP Hybris Consumer Insights Survey.