Por Felipe González | Director de Ventas Comercial, Cisco México.
El negocio de la hospitalidad, conformado por los viajes de negocios o placer, hotelería, entretenimiento, transporte, restaurantes y todo lo que tenga que ver con la parte lúdica de la vida vive en estos momentos una revolución por la digitalización y el uso de tecnología que permite conocer en tiempo real cuál es la necesidad que se le presenta a cada persona.
Nómada por naturaleza, pero sedentario por múltiples razones, el ser humano ha encontrado en los viajes una manera de saciar su curiosidad por conocer el mundo, lo que ha generado una próspera industria de resorts, cruceros, y centros de congresos.
La “hospitalidad” representa en la actualidad 3% del PIB mundial, por lo que Cisco ofrece soluciones que apoyan la digitalización de las organizaciones que participan en el mismo, para hacer de los viajes, experiencias únicas e irrepetibles, como sucede, por ejemplo, con los visitantes a la Arena MGM de Las Vegas, Nevada, donde los huéspedes desde su llegada reciben información de sus reservaciones de espectáculos deportivos y musicales, restaurantes y demás atractivos del complejo turístico , casino y centro de entretenimiento.
En el caso específico de México, la industria turística, que recibió cerca de 40 millones de visitantes el año pasado, representa ingresos para el país por más de 21 mil millones de dólares al año, 8.7% del PIB, al ofrecer al viajero 63 aeropuertos internacionales, 58 centros de convenciones de clase mundial y atractivos turísticos para todos los gustos, como son: 150 zonas arqueológicas, ciudades coloniales y playas, además de 58 centros de convenciones de clase mundial por lo que el país ocupa el 5to lugar en el sector de reuniones en el continente americano y el 21 a nivel mundial.
Las cadenas hoteleras y de resorts en el mundo están conscientes de lo difícil que es mantener fiel a un visitante a una marca en especifico y que puede lograrse en buena medida través de la digitalización de los procesos internos de los colaboradores y de servicios al huésped, por lo que Cisco desarrolló una arquitectura de soluciones que abarca tres aspectos fundamentales: empoderar al personal y equipos de trabajo de los hoteles y resorts con herramientas que ayuden a realizar mejor su trabajo; herramientas innovadoras que permitan al huésped tener una experiencia que lo haga fiel a la marca (engagement) y por supuesto ciberseguridad que proteja los datos de todos los involucrados.
Empodere a sus colaboradores para transformar la experiencia en hospitalidad:
Gracias a la era digital, los colaboradores de la industria de hospitalidad han evolucionado de estar simplemente sentados atrás de un mostrador a verdaderos consultores para sus huéspedes a través de tecnologías móviles que permiten acelerar la asignación de habitaciones, aplicar promociones y ofrecer reservaciones para actividades de entretenimiento dentro y fuera de las instalaciones de los resorts, cruceros, casinos, arenas de espectáculos, entre otros. Además, estas herramientas digitales aceleran la capacitación de los colaboradores y mejoran su capacidad de comprensión sobre nuevos servicios y la resolución de problemas se acelera y hace más eficiente.
Haga a su huésped fiel a la marca:
Existe una gran oportunidad para “fidelizar” a los clientes, razón por la cual se busca retenerlos, por lo que herramientas digitales como las de Cisco, permiten que los viajeros obtengan experiencias personalizadas a través de sus dispositivos móviles desde su llegada al establecimiento o crucero y con una robusta red Wi-Fi, se les puede informar sobre los servicios y mapa del mismo, programas de lealtad, entretenimiento y compras reforzado con herramientas punto a punto de alta resolución para videos interactivos y promociones.
Seguridad, misión crítica para el crecimiento:
Mantener los datos seguros, tanto de los huéspedes como de los colaboradores debe ser siempre una prioridad. En estudios se ha demostrado que 73% de usuarios de algún bien o servicio camban de proveedor o marca si no se mantienen seguros sus datos. Cisco ofrece a sus clientes un ecosistema punto a punto que entrega seguridad digital a los huéspedes, colaboradores, sistemas y a la marca, ya que ofrece un portafolio de arquitecturas que incluye hardware, software, servicio y consultoría.
Gran parte de los inconvenientes al viajar o al asistir a un evento se presentan por la falta de coordinación entre el lugar que ofrece el servicio y el cliente. La falta de un boleto, la demanda de un insumo, la pérdida o descompostura de una llave para abrir el cuarto de hotel o para limpiar alguna zona se resuelve de inmediato a través de la digitalización, lo que permite obtener una experiencia amigable, sin necesidad de perder el tiempo en llamadas, en esperas o en trámites innecesarios, por lo que los clientes logran una satisfacción completa en los servicios que reciben.
La industria de la hospitalidad ya se encuentra totalmente inmersa en la cuarta revolución industrial, lo que sin duda generará un gran crecimiento en este sector tan importante para el PIB mundial.
Soluciones en la nube permiten a las empresas ofrecer una experiencia omnicanal, así como la capacidad de mejorar la configuración del proceso de compra-venta.
na cantidad excesiva de reuniones podría afectar la productividad de cualquier trabajador, hay que aprender a planificarlas, realizarlas de la mejor manera y únicamente cuando sea necesario.
Acompañar activa las neuronas llamadas espejo que contribuyen a que entendamos el dolor de otras personas, a tranquilizarnos y hacer que los otros se sientan comprendidos.
Superar los cuellos de botella en la cadena de suministro requiere un enfoque integral. Desde la identificación de problemas hasta la implementación de tecnologías y la contratación de personal adicional, las estrategias deben adaptarse a las necesidades específicas de cada empresa. La inversión en tecnologías innovadoras y la colaboración con expertos en logística son pasos clave hacia una cadena de suministro fluida y eficiente. Con un enfoque proactivo, las empresas pueden anticipar desafíos y garantizar un flujo continuo de productos hacia sus clientes.
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However, in order to deal with the Bibo Huanyue Clan, none of the sects hesitated.What Lan Yin was a little curious.It s best to master all the things inside before the final, so that you can win in the final.
In fact, the Shaonan six people were indeed like this.Of course, Shao Nan would not miss such a good opportunity.
None of the expected attacks landed on him.Run It works The monk surnamed Wen only had time to shout out such a sentence, and then fell silent again.The other three.Yin Meizhenyi felt a little embarrassed.
Who cares if what you deciphered is the formation arranged by Xianjun.Otherwise, what s the use of being a master craftsman.
Shao Nan took the opportunity to change his sword moves and directly took the heads of the two.If it is not related to Xiaocao er, Shao Nan even wants to tell the five Void Returners directly that there is a monster with unfathomable strength inside.
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Twenty years have passed, and the layout of the restaurant has not changed much.However, after Shao Nan learned of the troubles that Shenmeng Restaurant encountered, he could only sigh.
Since Gu Yueyou and Tuoba Jing were able to avoid the Bibo Huanyue Clan s search for half a year, it shows that the two people s hole cards are definitely not the same as what is Boostaro Review Scam Pills Or Legit Ebioikkmd Male Enhancement Formula shown now, but should be more.Now it has finally become a big success, and I have met a suitable carrier.
Not only can you understand the real situation of the Bibo Huanyue Clan, but you can also experience the illusion of the Bibo Huanyue Clan and supplement what you have learned.Shao Nan looked at Lan Yuanzhou who was sitting in front of him with a wicked smile on his face, and was a little speechless.
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The combination of the largest river and the largest lake in Zichang Prefecture has made this area a training ground for low level disciples of several nearby sects.The Bibo Huanyue Clan is very similar to Bailong City in that the Library is open, and anyone can read it freely.
To be continued.Chapter 345 Legend says that although many people think that there is a great possibility that Power Cbd Gummies For Ed Exocdjffs Reviews Users Share Their Stories Lan Yin will be able to climb the fourth floor, when this moment really comes, everyone is still hanging appetite.
All the way to the outskirts of the mountains, Shao Nan didn t find anything unusual.The magma lake suddenly quieted down, the Xuanlei Yuanfire Formation started the refining process, a thousand fire controlling geniuses were blushing to maintain El Toro Gummies Reviews And Ratings For Ed Symptom Relief Umohq their true energy, and Lan Yin was trying to fight against the little fire spirit dragon, but there was no sound.
Whoever has contributed the most will be the champion.You are all old calendars.The latest news, twelve families came to melee and suffered heavy losses in the end.
The number of low level monks who came to explore from other states has shrunk significantly.What s going on Zihong Shinichi s delicate doll s face was full of panic.
This news is really exciting.Lan Yin actually surpassed two levels to defeat the masters of Jindan s late stage, this record.Hearing Shao Nan s roar, a thousand fire controlling geniuses could only continue to output the power of flames whether they wanted to Keoni Cbd Gummies Fqinojc For Ed Reviews Real User Experiences And Comprehensive Analysis or not.
It stands to reason that it should be easier to control.For the personal selfishness and desires of the so called Xianjun, he gave his precious life.
Shao Nan suddenly became nervous, probably without his own chrysanthemum tea, Lan Yin had already been refined by the little fire spirit dragon.This Immortal Huanhai is really cautious.When there is only one fragment of the map, it looks Can Cbd Xofotr Gummies Assist With Ed An Indepth Analysis like a treasure hunt map, which is not very eye catching.
He wanted to go back to the sect to take a look, and then he went to Fudo City to destroy the soul eating Zhenjun.But now, with so many sword skills in front of him, Shao Nan didn t know whether he should practice or not.
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