Por Felipe González | Director de Ventas Comercial, Cisco México.
El negocio de la hospitalidad, conformado por los viajes de negocios o placer, hotelería, entretenimiento, transporte, restaurantes y todo lo que tenga que ver con la parte lúdica de la vida vive en estos momentos una revolución por la digitalización y el uso de tecnología que permite conocer en tiempo real cuál es la necesidad que se le presenta a cada persona.
Nómada por naturaleza, pero sedentario por múltiples razones, el ser humano ha encontrado en los viajes una manera de saciar su curiosidad por conocer el mundo, lo que ha generado una próspera industria de resorts, cruceros, y centros de congresos.
La “hospitalidad” representa en la actualidad 3% del PIB mundial, por lo que Cisco ofrece soluciones que apoyan la digitalización de las organizaciones que participan en el mismo, para hacer de los viajes, experiencias únicas e irrepetibles, como sucede, por ejemplo, con los visitantes a la Arena MGM de Las Vegas, Nevada, donde los huéspedes desde su llegada reciben información de sus reservaciones de espectáculos deportivos y musicales, restaurantes y demás atractivos del complejo turístico , casino y centro de entretenimiento.
En el caso específico de México, la industria turística, que recibió cerca de 40 millones de visitantes el año pasado, representa ingresos para el país por más de 21 mil millones de dólares al año, 8.7% del PIB, al ofrecer al viajero 63 aeropuertos internacionales, 58 centros de convenciones de clase mundial y atractivos turísticos para todos los gustos, como son: 150 zonas arqueológicas, ciudades coloniales y playas, además de 58 centros de convenciones de clase mundial por lo que el país ocupa el 5to lugar en el sector de reuniones en el continente americano y el 21 a nivel mundial.
Las cadenas hoteleras y de resorts en el mundo están conscientes de lo difícil que es mantener fiel a un visitante a una marca en especifico y que puede lograrse en buena medida través de la digitalización de los procesos internos de los colaboradores y de servicios al huésped, por lo que Cisco desarrolló una arquitectura de soluciones que abarca tres aspectos fundamentales: empoderar al personal y equipos de trabajo de los hoteles y resorts con herramientas que ayuden a realizar mejor su trabajo; herramientas innovadoras que permitan al huésped tener una experiencia que lo haga fiel a la marca (engagement) y por supuesto ciberseguridad que proteja los datos de todos los involucrados.
Empodere a sus colaboradores para transformar la experiencia en hospitalidad:
Gracias a la era digital, los colaboradores de la industria de hospitalidad han evolucionado de estar simplemente sentados atrás de un mostrador a verdaderos consultores para sus huéspedes a través de tecnologías móviles que permiten acelerar la asignación de habitaciones, aplicar promociones y ofrecer reservaciones para actividades de entretenimiento dentro y fuera de las instalaciones de los resorts, cruceros, casinos, arenas de espectáculos, entre otros. Además, estas herramientas digitales aceleran la capacitación de los colaboradores y mejoran su capacidad de comprensión sobre nuevos servicios y la resolución de problemas se acelera y hace más eficiente.
Haga a su huésped fiel a la marca:
Existe una gran oportunidad para “fidelizar” a los clientes, razón por la cual se busca retenerlos, por lo que herramientas digitales como las de Cisco, permiten que los viajeros obtengan experiencias personalizadas a través de sus dispositivos móviles desde su llegada al establecimiento o crucero y con una robusta red Wi-Fi, se les puede informar sobre los servicios y mapa del mismo, programas de lealtad, entretenimiento y compras reforzado con herramientas punto a punto de alta resolución para videos interactivos y promociones.
Seguridad, misión crítica para el crecimiento:
Mantener los datos seguros, tanto de los huéspedes como de los colaboradores debe ser siempre una prioridad. En estudios se ha demostrado que 73% de usuarios de algún bien o servicio camban de proveedor o marca si no se mantienen seguros sus datos. Cisco ofrece a sus clientes un ecosistema punto a punto que entrega seguridad digital a los huéspedes, colaboradores, sistemas y a la marca, ya que ofrece un portafolio de arquitecturas que incluye hardware, software, servicio y consultoría.
Gran parte de los inconvenientes al viajar o al asistir a un evento se presentan por la falta de coordinación entre el lugar que ofrece el servicio y el cliente. La falta de un boleto, la demanda de un insumo, la pérdida o descompostura de una llave para abrir el cuarto de hotel o para limpiar alguna zona se resuelve de inmediato a través de la digitalización, lo que permite obtener una experiencia amigable, sin necesidad de perder el tiempo en llamadas, en esperas o en trámites innecesarios, por lo que los clientes logran una satisfacción completa en los servicios que reciben.
La industria de la hospitalidad ya se encuentra totalmente inmersa en la cuarta revolución industrial, lo que sin duda generará un gran crecimiento en este sector tan importante para el PIB mundial.
Considerar todo el ciclo de vida de un producto permite al Estudio de Diseño optimizar los diseños y tomar mejores decisiones de producción sostenible.
El buen control de stock pasa a ser la médula de cualquier operación, es la columna vertebral de una buena operación, que no sólo sea escalable, sino controlable y rápida.
Los entrevistados para este reporte coinciden en afirmar que la asociación con un 3PL integral experto, sea en gestión de operaciones como de bienes raíces, puede proporcionar una solución perfecta y potente.
Lin Xuan smiled, he would not admit any identity, because the more fog he had, the more he Safety.The head of the Asura Hall said in a grim voice, Boy, you really moved me to do it.
That was his strongest blow. Nine palms could even kill several Nine Layered Venerables.It s over, that kid is going to be killed The surrounding people also exclaimed.
Immediately, the dazzling fist emitted a bright blue light, and slammed it fiercely.The ground cracked straight, splitting the valley in half, and dozens of black cracks appeared in the sky.
Then, Lin Xuan waved his palm in front of him, and countless purple mist spread, forming a huge light curtain in the sky.But, don t be too crazy, you don t know The strength of our Black Dragon Cult Not to mention the guardian elders in the sect, even if our hall master comes, he can easily kill you It means that our Black Dragon is the overlord of the Southern Heaven Territory, you ignorant boy Dare to yell here, you are looking for death.
He cried out, his eyes full of horror. Because on his body, a group of black flames suddenly rose inexplicably, enveloping his body in an instant.This kind of strength is vulnerable in front of him.
Let s end it. Lin Xuan s voice was cold, his whole body was surrounded by sword light, dazzling, and the long sword in his hand burst out with endless aura.The entire void was pierced through, and the earth kept rolling like ocean waves.
Along the way, he felt a lot of greedy eyes, which were obviously caused by his weak cultivation.Lin Xuan knew that some of the Duan family could bear it during this time.
The other party was obviously only a twenty year old youth, how could he surpass him in terms of cultivation, the scene of the flame youth also put away his smile.It is even more impossible to pass through the giant city so easily and enter here.
These people walk like dragons and tigers one by one, with strong auras, they can be said to be the elites of the entire Tianwu Continent.Let s go to Fenglei Hall quickly, Happy King also said anxiously.
And the cave was also in the underground abyss, so after flying for a while, Lin Xuan and Zhao Xue got rid of the surveillance of the two great venerables.Now, I don t know where your heads are Lin Xuan asked lightly.
The dark red dragon is like a red lightning, quickly shuttling through the endless torrent, and he accurately captures the blood of Tian Youque.This time, they did not return to the God of War Palace.
The shadows of fists all over the sky disappeared in an instant, and the big man retreated in embarrassment, with blood flowing from the corner of his mouth, and there was a clear handprint on half of his face.That s right. The old man in plain clothes nodded, and the fierce sword aura emanated from here.
This is the gorgeous dividing line Please pay attention to rest your eyes when reading for a long time.Looking at the three wooden coffins and Lin Xuan in front of them, everyone became excited.
On the side, Montaigne also raised his glass and said with a smile Junior Brother Lin is a monster, and he is the only one in the entire Tianwu Continent.Tian Youque sneered disdainfully, Okay, I ll let the common people see what you people look like.
Everyone gulped their saliva, they knew that the real peerless powerhouse had arrived, this was the ancestor of the Murong family, the real king meet the ancestor Murong Immediately, everyone shouted a tsunami towards the sky.This situation was terrible, everyone only saw a cyan dragon flying out from Lin Xuan s fingertips, sprinting across the sky.
The next moment, a deep voice sounded. I saw the green king s domain exploded and turned into countless fragments.Tian Peng Transformation, Golden Sword Immediately, the void trembled, and a golden figure appeared.
Although they were injured, their lives were not in danger.No one can insult Lin Xuan, even if the other party is from the Shen family.
How about we help you break it together Murong Qingcheng said on the side.The time is too urgent, only three have been completed.
Not only that, but the four guardians of the Black Dragon Cult also rushed over.Even, this force can easily kill the king in the mid two star stage.
Soon, it would be so hot that if she was burned by that black flame, even if Luo Bingshan had the strength of a half step king, it would be difficult for her to resist.To be honest, he was really shocked. Because the last time I saw Lin Xuan, the other party was only the eighth heaven of the Venerable, but now it has only been two or three years, and the other party has such a powerful combat power.
However, at this time, Lin Xuan said slowly The performance of the two of you is really ugly.
The scenery in the mountain is beautiful, and there are tourists accompanying it from time to time.In this way, Lin Haoming felt a lot more relaxed. Although it was a bit strenuous to deal with it, Li Huo Bixi s movements were a bit slow, and he no longer chose to confront him head on, which made Li Huo Bixi nowhere to use his strength.
I thought you had already fallen. Master, I really encountered some accidents, so I couldn t come back for a long time.After all, other continents have superpowers. Just like the three major sects of Jinchuan Continent, each of them is no less powerful than the combined strength of our two or three major sects.
If I fail today, I am afraid that my position in the Sect will also be hit hard.He just speculated based on the strength of the other party, at least he was also a body refiner above Huashen, it just existed like this.
After the two merit beads were completely unsealed, Lin Haoming found that the space orb could indeed unseal the last seal, and when Lin Haoming incorporated the merits into it, and when the merit bead also emitted light, he was surprised to find that, At this time, within the merit bead, a small world has been completely transformed into a small world, and the chaotic world has also become clear.
The sister Meng Yan Ziyin was talking about was naturally Meng Qian who followed her here from the Jinchuan mainland.If you hadn t been too close to him back then, he would have Will not leave the core of the sect, this is not something that aunt alone can decide.
This bead is not as hard as imagined, but rather soft, with some elasticity when squeezed lightly, put it to the nose and sniff, it seems that there is still a faint fragrance.Qiao Fan, who was with Lin Haoming, also felt the pressure at this time, and cried out in surprise.
Xiao Jiuchang couldn t help but frowned when he saw it.The mana fluctuations are also the strongest, and these two are also the two with the highest cultivation bases among the eighteen people, both of whom have reached the advanced stage of the Nascent Soul stage, and even the monks are already monks in the middle stage of the Nascent Soul stage.
Hey, so it s you The person who came was exquisite in figure and delicate in face.Lu is also a person with a lot of background in this city, fellow daoist, you are not afraid at all for the sake of beauty, which really makes me admire you I may be a little extraordinary, so I deliberately want to get close and get close, but my cultivation level is still lower than that of the other party.
With a shake of his shoulders, suddenly several white bone spurs flew out of his body, and landed in Hua Tianzheng s palm.If you choose to dodge, you can t do it, and the threat of the leaves is also great.
His calm actions made Fang Kai feel a little stressed when he saw Wei Wei, but he still took a deep breath, knowing that he had no way out.In addition, this desolate beast has a powerful concealment method.
Seeing her reaction like this, Lin Haoming felt a little embarrassed.Only if we work together can we overcome the difficulties.
After all, even if he kills it, he will get the material of the monster at most.He arrived here , Lin Haoming can already clearly feel that the surrounding magic fluid is already real magic fluid, completely wrapped by real magic fluid, and the invasion of body and soul is self evident.
Of course, Lin Haoming, who has been able to sneak into such a deep place in the magic pool, is naturally not afraid of these, and just uses methods to resist the invasion of these demonic energy.Finally quiet down. This No. 1 Nascent Soul monk of the Zhenwu Sect was unable to escape the joint attack of the two in the end.
The man didn t seem to have any feeling about Lin Haoming s transformation, and he directly flashed to Lin Haoming again.You do have some elements of love for the house and black people, but if you follow me in the future, I will not regard you as her.
If that s the case, then don t say it Lin Haoming s eyes flashed coldly, and he followed his fingers, and a silk thread came to He Shengmo, and before he had the slightest reaction, he pulled him tightly bound.Next, every time he arrived at a storm eye, Iron Boss would re survey the direction, and everyone also seized the time to rest.
Back away immediately, otherwise you will be involved in the space, I m afraid there is really only a dead end You Shuang also reminded at this time.Maybe this girl is from this sect The boy thought for a while, and then said.
It seems that you are really planning to fight to the end But it doesn t matter, but before that, I said that you guys have arrived half an hour ago, don t think that if you hide so far, I won t be able to find it The devil was talking, but suddenly turned his head and said such words towards another hole.
He suggested to let him play. If he really wins, his fame will be difficult to sustain.How about I use magic stones to buy them, a jar of wine and a piece of top quality magic stones.
When Lin Haoming saw the other party using this treasure directly, he didn t dare to be careless in the slightest.As for what happens to them, Lin Haoming will not care about them, after all, the two parties are not at the same level at all.
To be continued. The fastest update. Following the order of Mrs. Bai, the two clansmen, a man and a woman who had been following her all the time, dodged and prepared to surround Lin Haoming.No, Brother Zhang, Lin Haoming is very capable, and now he has a helper, even if he loses to you, it will not be difficult to escape into the city.
He just told Lin Haoming to sit down. Lin Feng er heard this, and with a thought, she deliberately sat beside Lin Haoming, without saying a word.But the next scene surprised Zhang Dao. Not only did the black and white chess pieces he shot fail to penetrate the pink pocket, but they were all caught in it at once.
For this woman who was somewhat similar to Xie Ruolan, Lin Haoming still admired it somewhat, and after putting away the jade slips, he directly asked her to come in.Are all the people in the Tianmo Sect like Lin Haoming, who are crazy cultivators Haha, Lin Haoming is It s not simple, but this Lin Yan, I m afraid fellow Taoists have misjudged her.
After Lin Haoming left, all the monks in Falun Temple discussed who should appear next.After some discussion, the three god transformation stages existed and set off.
Fairy Qiu strives for the truth, so she strikes hard, this senior saw me and seemed to have mistook me for Senior Xie, so she started fighting immediately, and then they fought more and more fiercely.It can be said that this thing is rare, but Lin Haoming also understands it.
Qiu Yulan was followed by a scream, and the whole body lost its resistance.Lin Haoming was a little surprised seeing her like this, but at the same time he seemed to have guessed something.
Come here, break this guy s leg, Yunzhong County does not allow such a powerful existence.Use this thing to save lives, so I am determined to get the Zishuang Divine Milk.
Thinking of the wonderful experience along the way, Pei Mianman felt that her chest was still trembling a little, and there was a hint of shame on her delicate face Bad guy Despite saying this, she still sat behind him.Just now this arrogant guy made them all suffocated, and now the feng shui has finally turned.
Zaan frowned It seems that this Uncle Ming has taken refuge in Jian Taiding early on, otherwise he would not have continued to work under him so smoothly.On the side, he got up and came to the cliff on the other side, looking at the mist halfway up the mountain, he said slowly, A big change is coming.
Today, I ran to do a nucleic acid. Trembling, Zheng Dan instinctively wanted to stand up, but because of standing up Too suddenly, my head became dizzy for a while, and my whole body wobbled as if I was about to fall down.The other masters have red sleeves prepared to serve you
Listen At this result, everyone immediately exploded.
He thought about waiting until the afternoon before he could go in.No wonder he is short of money. Although the duke s bodyguards are rich in salary, they can t afford to live in that kind of gold cave.
In addition, a small part of the people around Duke Yunzhong have followed Mrs.I don t think so. Zaan frowned What do you mean Yu Yanluo replied Let s put it this way, if you use your appearance to deceive others, it may be difficult for others to see the flaws, but for me But the flaw is huge.
Seeing the doll with pink make up and jade carvings, Yu Yanluo s heart softened, and she walked over to help him up Hey, don t cry, why don t I take you to find your mother.I don t need anyone to accompany me. You don t have to use beauty tricks anymore.
Xu Yu was also a little anxious, and hurriedly tugged on his sleeve Brother Xiao Xiao Yao just woke up like a dream, paused, and slowly said Although that boy is not strong, he was born extremely Handsome.What s wrong Zuan asked hurriedly. Your medicine
seems to be ineffective. Yu Yanluo s voice was faintly crying.
These women really have their own beauty, and the charm of young women on their body is also at the pinnacle of female charm, considering their identities as duke concubines.Of course she knew how powerful the emperor s imperial decree is, but she was a little surprised.
After the two discussed, they quickly followed out.Zaan was a little surprised Do you need to be so careful It feels like a secret agent s joint.
But now that he is back, if he backs down and falls into the eyes of others, they will feel that he is afraid of Jian Taiding, or that he has the idea of abdicating.The reason why I concealed my identity is because my identity is too special, and neither the teacher nor I want to cause unnecessary trouble, so I just It has not been announced to the public.
After all, it was only a day, so how could it be so fast He was ready to wait for Zaan s answer and take the opportunity to reprimand him.Liao Ling raised his sword in front of him, feeling lost.
Kong Nanwu was much more reserved. She wore a simple and elegant white dress, sitting there elegantly and charmingly, with a kind of fairy like temperament.Because the other party s outfit was too casual, as if he had just woken up and put on his pajamas to meet a guest.
Zaun said lightly. Tang Tian er hurriedly waved her hand and said, No, no, this is my true feeling.The beauty in white is naturally Yan Xuehen, and she turned cold when she heard the words Are you threatening me Feeling the severe pressure, as if an ordinary person was in a world of ice and snow, Xu Yu hurriedly said Master Yan Don t get me wrong, I just want to say that the imperial court and Bai Yujing have always been mutually beneficial
After saying a lot of routines and seeing that the other party was still indifferent, he had no choice but to change his words As far as I know, Bai Yujing and the Jian family have had a lot of business over the years.
But Mi Li also warned him that he must guard his heart and not be invaded by the other party s remnants.I feel like I have a cold every winter now, and I vaguely remember the same symptoms at this time last year.
Tang Tian er
What the hell is this old woman looking at her like.Knowing the severity, you will not trap yourself in it at all.
After speaking, he turned around and entered the venue, not bothering to talk to them.As soon as he finished speaking, several people came on horseback.
He must have been injured, but a big hand stretched out, directly covering the whole world, making it impossible for the shadow to escape, and with a bang, he was punched and flew out.After solving the Nalan family, Elder Tianshui will die Thinking of this, Lin Xuan withdrew his gaze, and looked at the Fifth Elder again.
How dare you use poison, despicable Toad sneered, what happened to using poison There are thousands of ways, and poison is one of them, how despicable it is.There was cold sweat streaming down his forehead. Damn it, this young man s pupil technique was so powerful that he even fell for it.
The opponent s movement skills are really weird, that is, he has the magic pupil of heaven, and can detect in advance.It should be much easier to enter the gate of the void and teleport back to the ancient city of Shengyuan.
The Wind Dragon Spear is strong enough to pierce through everything.And the Wings of the Demon God are very fast in straight flight.
The flaming long sword in Lin Xuan s hand disappeared, and at the same time he clenched his fist and punched it out, turning into a golden crow, roaring between heaven and earth.On the other side, Bai Zhen came back. He messed things up before and was afraid of being punished by the Dragon Palace, so he hurriedly found a mission to go out and executed it.
This is a gorgeous dividing line made of blood. Great supplement.I thought I would go there by myself, but I didn t expect to take you with me this time.
Isn t this even more terrifying Thinking of this, he became more and more determined to win over this young man.You people are not qualified to enter the Taoist sect.
Could it be that these people were in disguise But it doesn t seem to be the case, those people of the Necromancer family, with extremely fierce light in their eyes, kill you according to the master s order.But this land is really terrifying. There is a mysterious force that directly blocked his exploration and even threatened him.
The eyes of countless people are about to fall out, which is completely different from what they expected.A cold voice sounded. Everyone s scalp was numb, and the strong man of the Golden Crow tribe was even more angry, you are looking for death.
The talisman, the dark red dragon, and toad, they naturally also received the invitation card, the dark red dragon looked cold, hum, does this mean we want to go out Nalanliang said, don t pay attention to them, let s stay behind closed doors, let s see what he will do However, the dark red dragon frowned, he said no, we have to go.
To the Dark Peak Ahead, there was a man with an ice cold figure, with the aura of a dragon on his body.If he lost to others, he could be forgiven, but he was defeated by Lin Xuan again.
There was a icy light in his eyes, You have strength, you can actually put pressure on me, you are worthy of my all out attack.Thinking of this, their aura changed slightly. After all, they just came here He didn t want to fight with these people, so he should first find out the news about Yao Wang.
They directly locked on the place where Long Ao was.In this scene, they are bound to die. Are you going to fight Lin Xuan checked the power of the sword world, and then took a deep breath.
There is a middle aged woman who is also practicing there.Fellow Daoist, you are the only one who came out alive, do you know what s going on inside The people around were shocked.
After all, the power of using extreme weapons is too terrifying.This is a genius on the Dao Zong star list. He is a strong man who can fight across levels.
Run away, don t you want to live bp bp bp bp However, he found that Lin Xuan and the two seemed to ignore it at all, and came directly to the Zilei Demon Cow.
Por Felipe González | Director de Ventas Comercial, Cisco México.