Por Felipe González | Director de Ventas Comercial, Cisco México.
El negocio de la hospitalidad, conformado por los viajes de negocios o placer, hotelería, entretenimiento, transporte, restaurantes y todo lo que tenga que ver con la parte lúdica de la vida vive en estos momentos una revolución por la digitalización y el uso de tecnología que permite conocer en tiempo real cuál es la necesidad que se le presenta a cada persona.
Nómada por naturaleza, pero sedentario por múltiples razones, el ser humano ha encontrado en los viajes una manera de saciar su curiosidad por conocer el mundo, lo que ha generado una próspera industria de resorts, cruceros, y centros de congresos.
La “hospitalidad” representa en la actualidad 3% del PIB mundial, por lo que Cisco ofrece soluciones que apoyan la digitalización de las organizaciones que participan en el mismo, para hacer de los viajes, experiencias únicas e irrepetibles, como sucede, por ejemplo, con los visitantes a la Arena MGM de Las Vegas, Nevada, donde los huéspedes desde su llegada reciben información de sus reservaciones de espectáculos deportivos y musicales, restaurantes y demás atractivos del complejo turístico , casino y centro de entretenimiento.
En el caso específico de México, la industria turística, que recibió cerca de 40 millones de visitantes el año pasado, representa ingresos para el país por más de 21 mil millones de dólares al año, 8.7% del PIB, al ofrecer al viajero 63 aeropuertos internacionales, 58 centros de convenciones de clase mundial y atractivos turísticos para todos los gustos, como son: 150 zonas arqueológicas, ciudades coloniales y playas, además de 58 centros de convenciones de clase mundial por lo que el país ocupa el 5to lugar en el sector de reuniones en el continente americano y el 21 a nivel mundial.
Las cadenas hoteleras y de resorts en el mundo están conscientes de lo difícil que es mantener fiel a un visitante a una marca en especifico y que puede lograrse en buena medida través de la digitalización de los procesos internos de los colaboradores y de servicios al huésped, por lo que Cisco desarrolló una arquitectura de soluciones que abarca tres aspectos fundamentales: empoderar al personal y equipos de trabajo de los hoteles y resorts con herramientas que ayuden a realizar mejor su trabajo; herramientas innovadoras que permitan al huésped tener una experiencia que lo haga fiel a la marca (engagement) y por supuesto ciberseguridad que proteja los datos de todos los involucrados.
Empodere a sus colaboradores para transformar la experiencia en hospitalidad:
Gracias a la era digital, los colaboradores de la industria de hospitalidad han evolucionado de estar simplemente sentados atrás de un mostrador a verdaderos consultores para sus huéspedes a través de tecnologías móviles que permiten acelerar la asignación de habitaciones, aplicar promociones y ofrecer reservaciones para actividades de entretenimiento dentro y fuera de las instalaciones de los resorts, cruceros, casinos, arenas de espectáculos, entre otros. Además, estas herramientas digitales aceleran la capacitación de los colaboradores y mejoran su capacidad de comprensión sobre nuevos servicios y la resolución de problemas se acelera y hace más eficiente.
Haga a su huésped fiel a la marca:
Existe una gran oportunidad para “fidelizar” a los clientes, razón por la cual se busca retenerlos, por lo que herramientas digitales como las de Cisco, permiten que los viajeros obtengan experiencias personalizadas a través de sus dispositivos móviles desde su llegada al establecimiento o crucero y con una robusta red Wi-Fi, se les puede informar sobre los servicios y mapa del mismo, programas de lealtad, entretenimiento y compras reforzado con herramientas punto a punto de alta resolución para videos interactivos y promociones.
Seguridad, misión crítica para el crecimiento:
Mantener los datos seguros, tanto de los huéspedes como de los colaboradores debe ser siempre una prioridad. En estudios se ha demostrado que 73% de usuarios de algún bien o servicio camban de proveedor o marca si no se mantienen seguros sus datos. Cisco ofrece a sus clientes un ecosistema punto a punto que entrega seguridad digital a los huéspedes, colaboradores, sistemas y a la marca, ya que ofrece un portafolio de arquitecturas que incluye hardware, software, servicio y consultoría.
Gran parte de los inconvenientes al viajar o al asistir a un evento se presentan por la falta de coordinación entre el lugar que ofrece el servicio y el cliente. La falta de un boleto, la demanda de un insumo, la pérdida o descompostura de una llave para abrir el cuarto de hotel o para limpiar alguna zona se resuelve de inmediato a través de la digitalización, lo que permite obtener una experiencia amigable, sin necesidad de perder el tiempo en llamadas, en esperas o en trámites innecesarios, por lo que los clientes logran una satisfacción completa en los servicios que reciben.
La industria de la hospitalidad ya se encuentra totalmente inmersa en la cuarta revolución industrial, lo que sin duda generará un gran crecimiento en este sector tan importante para el PIB mundial.
EY FinTech 2017: El índice de adopción mundial de estas herramientas digitales es de 33%; el BID destaca que en México la creación de tecnologías emergentes creció 50% entre 2016 y 2017.
Un solo negocio puede tener diferentes buyer personas; esto quiere decir que el mensaje tendrá que irse adaptando al perfil y necesidades de cada comprador.
WCL mejora las operaciones de distribución a través de FCA US LLC para reducir sistemáticamente los deshechos y mejorando la calidad enfocándose en 10 pilares clave técnicos y 10 administrativos.
Du Heng quickly answered yes. Okay, let s talk about the two of you.Dean Du, you are an expert in gynecology and pediatrics.
With this level of quality, no wonder the show is getting worse and worse.Then, his eyes became darker and darker, and his brows furrowed tighter.
When he went back last night, he didn t tell his father about the transfer.I know the doctors of traditional Chinese medicine headed by Lan Changhua.
She was working on this problem, but she could only say that it was half completed.But it doesn t mean that they are cold blooded. They just learned to block certain negative emotions and learned to quickly adjust their emotions.
The patient s originally painful expression now slowly became relieved.In the camera. Du Heng stopped talking and let the makeup artist play with his face.
She reached out and grabbed the man s trouser leg, which was just starting to move, and directly dragged the man to the ground, and then she was about to pounce on him once again.By the time they retire, they will only be attending physicians.
The excitement in the live broadcast room had nothing to do Prime CBD Gummies: Real-Life Reviews for ED Management with Du Heng.It s easy to relapse. Lan Changhua looked at the prescription in his hand and felt a lot of emotions in his heart.
She was so confused that she seemed to understand, but she just understood that no matter how nice you Du Heng said it, My son is mentally ill.This time, it s the other way around. Du Heng was stunned and said with confusion, Rehmannia glutinosa, Morinda officinalis, and Atractylodes macrocephala, just the three herbs, I m done.
The heavy truth is the inner truth. With so many symptoms combined, the patient clearly has internal heat syndrome, so where does the theory of wind syndrome come from.Director Zheng may not be because of the heat, but because he is really excited.
And if his complexion changes from white to black, it can be dialectically indicated that the lower yuan is not solid and the kidney qi is rising.So, should you take the initiative and let her think about it.
Please keep warm during this period. Also, don t do Gua Sha massage anymore.Chief Zhang, your Construction Department has shown its face this time, with two award winning projects.
Xian, Xian s balls hurt. Empty, basically every ward in every department is empty, and people who are empty feel panicked.Everything about adults is so tacit. But would anyone really look down on this student who interrupted No.
How loose was the management and how much was the experience But no matter how angry he was, he YouTube Shark Tank Keto: Popular Episodes and Their Impact couldn t solve any problem.Du Heng sighed helplessly again and looked back at the ambulance in front of him.
Du Heng was slightly stunned, Who are you talking about, Shi Lao Mr.The doctor at the window took out several documents and said, You sign here, and then come with me from this way.
Now, he only needs to chat happily with the uncles and aunts in the clinic and register their information.Hearing this topic, Du Heng was really nervous, but he quickly adjusted his mentality and said with a smile, I told Nan Nan that we have this plan.
This is a matter of hepatobiliary surgery and has nothing to do with others.If you are not appropriate, then you will be jointly and severally responsible for the leadership, and you will definitely not feel good.
Li Jianwei heard clearly and his eyes immediately stood up, You don t have time Then what is your brother Du doing Does he have time to see it He has to manage the hospital and worry about the development of the hospital.I ve really troubled you today. I m treating you tonight.
Wei appeared on the TV On both sides of the screen, there is a big vs in the middle.
The aggressive method is not good, Xu Qi an was immediately disappointed.He of the Buddha Pagoda saw the door of the pagoda open and a man and a woman came out.
10 people.In the medicine Regen CBD Gummies for ED: Revitalizing Your Love Life gang, the deacon is the middle level and the most tiring leader, who specializes in handling some trivial matters.Everyone in the room sucked in.In the tower, Xu Qi an examined the Dragon Qi host.
Followed by Dongfang Sisters, Li Shaoyun, Yuan Yi, and Tang Yuanwu.Wen Renqian walked softly in lotus steps Walked to the two of them, blessed the body Said softly Thank you two benefactors for helping me Li Lang, great kindness and great virtue Never forget.
This is not good news.It means that if he continues to collect dragon energy, he is destined to encounter this King Kong.But the storage artifact is too expensive, even if it is the son of Tianzong, if he loses How Chrissy Metz Lost Weight and Transformed Her Life in 2025 a storage artifact, he will have to hang it up.
It s finally over, no one can leave me today, and it s useless when Jesus comes, Xu Qi an thought ruthlessly when I said that.I believe you, but this case is quite strange, and I wasn t there at the time.
ps Change first and then change.Seeing the darkness The moment a figure in white clothes stood in the middle, Xu Qian s heart seemed to miss a few beats, his scalp went numb instantly, and every goosebump on his body stood out.Luo Yuheng moved his head, and whispered a word Chizi, take me CBD Gummies Amazon Reviews: How 10 Americans Transformed Their Lives with Weight Loss Success to Chizi Chizi Is it the hot spring pool He guessed what Luo Yuheng meant, and heard her murmur The pool can dissolve my karmic fire.
Human.But it also shows that this person s cultivation base is as the young master said, and he is at the level of a golden gong.Mu Nanzhi said with a gloomy face, Her man gave her away.
Nine times out of ten gambling, Zhang Liezi is not special.high cold.Luo Yuheng looked at Xu Qi an, smiled and said, I came to Yongzhou this Male Enhancement Pills Over the Counter: What Works Best? time to find out the underground palace outside Yongzhou city.
Oh, my damn charm.Li Lingsu said with emotion, Senior, when are we going to Sanhua Temple Spread the news.The Son lowered his head, his mind was heavy, and he didn t say a word.
Damn the weather, it s already so cold in early winter.Xu Qi an couldn t help but look at Leizhou heroine Liu Yun a few more times.
Not long ago, Duke Ding s wife came to Best Gummies for ED: Which Brands Lead the Market in 2025? the palace as a guest and talked about it with me while drinking tea.In the depths of the temple, the gaze from the third rank Vajra was scrutinizing.
In addition, there are some Taoist temples of this nature, which are full of Luxe Gummies: The Luxury Weight Loss Solution from Shark Tank fair skinned and beautiful Taoist nuns, who will pretend to preach to pilgrims, and talk about it.The next moment, the complete picture of the first floor of the pagoda appeared in his eyes above the head of the Buddhist Bodhisattva, deep in the mist, was a huge, pitch black Dharma statue.
Apart from these three people, the other four people, from left to right, are the Banana Leaf Senior Daoist in starched and shampooed white Taoist robes, with goatee beard, gray hair, and deep crow s feet around the eyes.Leizhou warriors have a clear understanding of their own situation, grabbing the treasure and repelling the Buddhism does not mean that the matter is over.
The walls were smooth and clear at a glance.He stepped forward to check it out, pointed out, and the ground shattered with a click, and a stone platform rose slowly.Afterwards, without waiting for the Black Mountain old demon to struggle, a light of law from Xu Yang swept out and suppressed him in the small world.
Fighting demon insects, green dragons came out, and the Zerg race suddenly appeared all kinds of magical powers flying all over the sky, and the aura around them was surging endlessly.But the Sunset Demon Venerable was desperate.His single horn on his forehead contained a lot of the origin of the law of destruction.
This big cauldron was exactly the Wanyao Cauldron.He had not used this cauldron for a long time.After hearing the words, the three of Tian Xing immediately agreed to come down, guaranteeing that the three of them will be safe, Xu Yang immediately felt relieved, and waved to Wu Yuan They exited the hall, and then several people talked about other matters, Xu Yangfang Water Pills for Weight Loss Review: Expert Insights on American Products got up and left.
Daoist Gaifeng made a tactic with both hands, a Nine Heavens Phaseless Stellar Wind, and an Infinite Stellar Sha emerged and quickly merged into one, turning into a green and red mixed The kamikaze blasted the setting sun Could Metformin Help You Achieve Weight Loss by Suppressing Appetite? demon.snatch, and Xu Yang s fate is also not good.Just when the situation was extremely critical, the Heaven Punishing Sword in the center of the world moved abnormally, a colorful sword light flashed out of thin air, and then a trace of chaotic air fell, and the colorful sword light quickly transformed, turning into chaos in the blink of an eye, and then chaos The sword light disappeared in a flash.
If the Sunset Demon Lord is really a cultivator of Huashen Demon, he won t be able to stop him for long.The Nirvana Demon Hand was unafraid to fight fiercely with the giant hand of the stars.
Inside the cave mansion, Wu Yuan and the three were practicing in the garden.Xu Yang glanced around and immediately understood the situation.
Although the level is a quasi celestial spiritual treasure, it can display the real power of a real heaven reaching spiritual treasure in the little ghost world, which is not inferior to his purple orb in this world.Fairy Liu Mei was furious, raised Decoding FDA-Approved Weight Loss Pills: What You Need to Know her hand to calculate for a while, and suddenly her face changed slightly, she felt a sharp and abnormal breath coming, which directly interrupted her calculation, and when she tried to calculate again, she found that there was no clue.
By the way, does the ancestor know what Mengyao is practicing Why did the retreat take so long Don t show up I really don t know the details of this matter, I only know that Junior Sister Mengyao is practicing the Taiyin Precious Mirror of Master Taiyin, but I don t know anything about the specific situation, maybe Junior Brother Jin Shengtian knows a thing or two.
Fortunately, he was proficient in the restraint circle, and after some deduction, he finally found the gate of the magic circle.The more he looked at it, the more mysterious it became.
Since he agreed to jointly explore and share treasures, he will not renege on his promise, and unless Fairy breaks the contract first, I won t do anything to you.After hearing this, Mr.Wang was shocked, and hurriedly took his grandson Wang Ye to check carefully, and found that Garth Brooks Weight Loss Gummies Reviews: 7 Chicago Nurses Share Their Remarkable Weight Loss Journeys his grandson s physique was indeed different.
After entering the apse, Xu Yang couldn t help but look serious.Seeing that the real water from the Yellow Spring was sucked up, Xu Yang To turn around and leave here.
Xu Yang did not act recklessly, but used the eye of witchcraft to check.They found that the wild beasts became stronger as they walked inward.
Suddenly felt a pain in the center of the brow and then felt a huge earthquake in the sea.Xu Yang thought about it carefully, and said Just look How to Choose a Swimsuit That Meets Your Fitness Goals at me By the way, what is Beifeng s character Huan Ling er said dismissively This person is not a good guy He is notorious in the world of cultivating immortals in Lanzhou.
The devil s plan for this mansion has been completed, so it s okay for him to stay and watch the excitement.Tan Su dropped such a sentence, and immediately reached out to her and made a gesture of coming over.
The young apprentice Yan er was most delighted to hear the news that she was going to leave the mountain, and excitedly hugged her and shook her arms.As soon as the spiritual power touched the young man s forehead, it disappeared in his forehead.
He turned his eyes to Yu Liao, and said with some amusement Yes, but you said let me do twenty strokes Do you know who I am He paused and continued, Sometimes my sword is not good enough.Tan Su took the booklet with both hands, and saluted again to thank him.
He was absolutely sure that the little junior sister was provoking him.Whether you want to fight or not, Rory is so talkative, I said, if you don t fight, it will be dawn.
I said, I said, a man in red gave it to us.Yu Liao glanced at the frightened people.She didn t need to look up to know that it was he who was laughing, he was laughing at her, she was so angry that she almost couldn t help coming out from behind the screen.
Seeing Tan Su walking slowly towards the back, the immobile Yu Liao shouted sharply Tan Su, if you dare to hurt his body, I will.Compared with his father and younger brother, his Mother seems to be very concerned about Tan Su.
After Tan Su said this, he followed Master Yu Liao to step through the door, and the two entered the courtyard together.It s not that the little apprentice Yan er didn t invite him to go to the back mountain with the second senior brother to play, but they were all rejected mercilessly on the grounds of cultivation, and she was more obsessed with the study of spiritual power cultivation than her master.
Even under the blue sky and white sun, Yu Liao felt a little gloomy.First, the physical strength of the disciples is more serious than when they came to the stage.
Qin Su looked at her words.She blinked her eyes, and finally lowered her gaze to her pair of smart eyes, and said in a slightly subdued voice Master, do you really want me to participate in the Hairpin Conference Of course, for Master, I am on the boat How many times have I told you not to do it, don t do it, you just didn t listen to me.
The wrist spirit pulse, seeing that there is no problem, he was relieved.
Por Felipe González | Director de Ventas Comercial, Cisco México.