Por Felipe González | Director de Ventas Comercial, Cisco México.
El negocio de la hospitalidad, conformado por los viajes de negocios o placer, hotelería, entretenimiento, transporte, restaurantes y todo lo que tenga que ver con la parte lúdica de la vida vive en estos momentos una revolución por la digitalización y el uso de tecnología que permite conocer en tiempo real cuál es la necesidad que se le presenta a cada persona.
Nómada por naturaleza, pero sedentario por múltiples razones, el ser humano ha encontrado en los viajes una manera de saciar su curiosidad por conocer el mundo, lo que ha generado una próspera industria de resorts, cruceros, y centros de congresos.
La “hospitalidad” representa en la actualidad 3% del PIB mundial, por lo que Cisco ofrece soluciones que apoyan la digitalización de las organizaciones que participan en el mismo, para hacer de los viajes, experiencias únicas e irrepetibles, como sucede, por ejemplo, con los visitantes a la Arena MGM de Las Vegas, Nevada, donde los huéspedes desde su llegada reciben información de sus reservaciones de espectáculos deportivos y musicales, restaurantes y demás atractivos del complejo turístico , casino y centro de entretenimiento.
En el caso específico de México, la industria turística, que recibió cerca de 40 millones de visitantes el año pasado, representa ingresos para el país por más de 21 mil millones de dólares al año, 8.7% del PIB, al ofrecer al viajero 63 aeropuertos internacionales, 58 centros de convenciones de clase mundial y atractivos turísticos para todos los gustos, como son: 150 zonas arqueológicas, ciudades coloniales y playas, además de 58 centros de convenciones de clase mundial por lo que el país ocupa el 5to lugar en el sector de reuniones en el continente americano y el 21 a nivel mundial.
Las cadenas hoteleras y de resorts en el mundo están conscientes de lo difícil que es mantener fiel a un visitante a una marca en especifico y que puede lograrse en buena medida través de la digitalización de los procesos internos de los colaboradores y de servicios al huésped, por lo que Cisco desarrolló una arquitectura de soluciones que abarca tres aspectos fundamentales: empoderar al personal y equipos de trabajo de los hoteles y resorts con herramientas que ayuden a realizar mejor su trabajo; herramientas innovadoras que permitan al huésped tener una experiencia que lo haga fiel a la marca (engagement) y por supuesto ciberseguridad que proteja los datos de todos los involucrados.
Empodere a sus colaboradores para transformar la experiencia en hospitalidad:
Gracias a la era digital, los colaboradores de la industria de hospitalidad han evolucionado de estar simplemente sentados atrás de un mostrador a verdaderos consultores para sus huéspedes a través de tecnologías móviles que permiten acelerar la asignación de habitaciones, aplicar promociones y ofrecer reservaciones para actividades de entretenimiento dentro y fuera de las instalaciones de los resorts, cruceros, casinos, arenas de espectáculos, entre otros. Además, estas herramientas digitales aceleran la capacitación de los colaboradores y mejoran su capacidad de comprensión sobre nuevos servicios y la resolución de problemas se acelera y hace más eficiente.
Haga a su huésped fiel a la marca:
Existe una gran oportunidad para “fidelizar” a los clientes, razón por la cual se busca retenerlos, por lo que herramientas digitales como las de Cisco, permiten que los viajeros obtengan experiencias personalizadas a través de sus dispositivos móviles desde su llegada al establecimiento o crucero y con una robusta red Wi-Fi, se les puede informar sobre los servicios y mapa del mismo, programas de lealtad, entretenimiento y compras reforzado con herramientas punto a punto de alta resolución para videos interactivos y promociones.
Seguridad, misión crítica para el crecimiento:
Mantener los datos seguros, tanto de los huéspedes como de los colaboradores debe ser siempre una prioridad. En estudios se ha demostrado que 73% de usuarios de algún bien o servicio camban de proveedor o marca si no se mantienen seguros sus datos. Cisco ofrece a sus clientes un ecosistema punto a punto que entrega seguridad digital a los huéspedes, colaboradores, sistemas y a la marca, ya que ofrece un portafolio de arquitecturas que incluye hardware, software, servicio y consultoría.
Gran parte de los inconvenientes al viajar o al asistir a un evento se presentan por la falta de coordinación entre el lugar que ofrece el servicio y el cliente. La falta de un boleto, la demanda de un insumo, la pérdida o descompostura de una llave para abrir el cuarto de hotel o para limpiar alguna zona se resuelve de inmediato a través de la digitalización, lo que permite obtener una experiencia amigable, sin necesidad de perder el tiempo en llamadas, en esperas o en trámites innecesarios, por lo que los clientes logran una satisfacción completa en los servicios que reciben.
La industria de la hospitalidad ya se encuentra totalmente inmersa en la cuarta revolución industrial, lo que sin duda generará un gran crecimiento en este sector tan importante para el PIB mundial.
Un factor que cambiará la dinámica de las compras por internet será la alta penetración de usuarios de smartphones, tanto en los mercados desarrollados como en los emergentes.
La resiliencia en las cadenas de suministro no es solo una responsabilidad de los líderes del área; es un imperativo estratégico que debe abordarse a todos los niveles de la organización. Las empresas de capacitación tienen la oportunidad de liderar este cambio, proporcionando el conocimiento y las herramientas necesarias para que los líderes naveguen con éxito en un entorno empresarial cada vez más complejo. Invertir en capacitación se convertirá en un factor crítico para el éxito sostenido de las empresas en el futuro.
La tecnología actual puede ayudar a desarrollar y sostener modelos de negocios nuevos y se ha vuelto cada vez más sofisticada. La puerta se abre y es el momento de ingresar.
Tanks are already at a disadvantage, and of course they don t care about having more equipment that can destroy tanks.Moreover, fortifications such as bunkers and gun towers have strong directionality, with strong external firepower, but almost no internal firepower, especially tanks are still the nemesis of bunkers and gun towers.
Wang Xuexin has no worries about Stress Guide To Your Really Days Gummies Help 18 Cbd Calmer Do this aspect, and Androvich was happy immediately after receiving the call He responded Comrade Battalion Commander, the Ed Solution Explore Is Top Your A These Gummy 53928 General Counsel agreed to this deal.Our battalion can outnumber other regiments Why don t you Do you think our Fifth Battalion is gone and the tank battalion is supplemented Wang Xuexin asked.
Wang Xuexin made a decisive decision and ordered Advance, infantry pay attention to cover the tank Yes The staff officer responded Real Cbd Fall 12 Feedback Boost Customer Review Gummies and immediately issued an order to advance through the radio.People are soldiers who can fight, do you think you can just grab a cat or a dog to make up the numbers This is true.
Therefore, Wang Xuexin believes that he must have this kind of foresight, and he cannot take it for granted that the devils can t do anything.This time I really saw the difference, such as simulating infiltration at night, using various codes to identify each other in the army, and once the war starts, everyone sticks to their posts and is not allowed to run around, otherwise they will be killed.
the reason is Tested Of 50 Gummies Brands Cbd We simple. At this time, the Eighth Route Army was a barrier in front of the Jinsui Army.In the end, Anda 23 dug anti tank trenches outside the city and laid heavy barbed wire fences
The anti tank trenches made it impossible for tanks to pass through, and the barbed wire fences could be rolled into the tank tracks to make them unable to move.
Yes Brother Yunlong, you make Chu unable to lift his head in front of the commander Li Yunlong laughed hehe , and asked instead Brother Chu, did we trade a few Pain For Cbd 02 Best Relief In Creams months ago Chu Yunfei snorted Thank you for remembering, it has been more than five months That s right Li Yunlong replied proudly Brother Chu, you and I both know about the equipment.
The reason why Wang Xuexin didn t take this matter too seriously was that on the one hand, it had never happened in history, and Calmness Cbd Review Gummies 596 Balance And Ananda on the other hand, it was because he knew that although the devil said he didn t hit the bear, he turned around and beat the eagle sauce
so all All the advantages formed over the Eighth Route Army will no longer exist.
Now when he heard that Xiaodongbei has a battle plan to attack Yuncheng, he immediately became interested.If you don t come to guerrilla warfare, the people have no experience in guerrilla warfare.
Under such circumstances, if Yingjiang wants to play the role of the fighter faster and better to maximize the benefits, of course he should choose the stubborn army instead of the Eighth Route Army who has nothing Relief Arthritis With Compare Pain Cbd For 78 For Gummies Best Patches and needs to start from scratch.The explosion of the ammunition truck instantly detonated the shells piled up nearby.
If you fight there, the devils will be passive
The devils in other directions don t know whether to stay where they A Rejuvenate The Of Unlocking Power Gummies 02761 You Healthier Cbd For Cbd Reviews are or go for reinforcements.Although Wang Xuexin knew this, he didn t answer, because he knew that these things are commonplace in modern times, but this era is a proper black technology.
They move much faster than us Masayoshi Hironaka said to the adjutant This means that we are always in a passive state of being beaten when we fight against them.
Lin Haoming gestured. It s a mistake, because you lived under the big island.But the morning after Lin Haoming was about to arrive, when Shu Yan just got up, she saw a person she liked appeared inside.
Although you are gone, you still have the child, and you will raise the child to be a good man.Hearing Lin Haoming s words, many people in the back couldn t help laughing, but they didn t dare to laugh out loud.
Then
it will be bad. Che Xun also knew, It s not that difficult to convince Wei He that the Seventh Prince was just a military supervisor, and he was still working hard for himself.Such a thing made Lin Haoming naturally very happy.
You deserve to be bitten to death. Zhang Ruochen said stubbornly.After all, since there is no Hu Linjue who cannot come out to make troubles, it is also possible that there will be no seventh or eighth Hu Linjue who will come out to make profits for himself.
Now the prince Wei Shan is fourteen years old, and he will be considered an adult in two years.Lin Haoming also observed the surroundings at this time.
What are you afraid of We have so many people. Lin Haoming roared at this time, forcibly removing everyone s fear.After they were finished, although they were not as tall as those of that height, they still had a charm.
Wei Huang, that Expert Benefits Sunmed Reviews Sleep 9886 Cbd And Gummies Insights masked woman, is the captain of the law enforcement team who came all the way from the capital.Our cavalry is not as good as that of Dai Guo. Xiao Wuxun is also a famous general who can command so many troops.
Yihai was able to reveal too little, but from that point Lin Haoming realized that the mission might be really difficult, after all, Of Bliss Discover The 426 he is the worst, and others might be even more difficult.
The content of the battle post is that the Gummy Me To Near The Finding A Guide Comprehensive Best Top Store 699 Cbd three spiritual veins, one dragon vein and one mineral vein originally belonged to Xuantian Pavilion, At this moment, the three forces in the Northern Ice and Snow Palace are occupying it, and if they want to come back, there will be a fair duel.He kept waving his arms and condensed again to form a round moon, which kept spinning and resisting.
Is it because Kunpengzi put too much pressure on him Now that the prince is on the Shengyuan Pagoda, there are only the last two floors left from the peak, and it is just around the corner to become the crowned king.Existence, Meng Ye and the others also squinted their eyes, indeed, the terrain that is usually buried here is very Benefits Gummies Cbd Blissbites Legitimacy And 93 Reviews peculiar, and only experts can see through the mysteries inside.
A strong man came out from Wanlong towards the other side, and said in a cold voice, Mad God, take out what you got.Damn it, the Lord Ananda Gummies Wellness For Quality 48097 Premium Cbd of the Wilderness is angry. The god level powerhouse who shot before also snorted coldly.
You choose one. The voices of the two were sharp and merciless.They stand in the nine heavens. The aura of each one is not weaker than the five peak saints at all.
Peng Wanli and the others were also surprised. They didn t expect this shadow to hide his cultivation.snort Lin Xuan sneered, it s better to heal your injury first, then talk.
The young man in front Guide Ayrui Comprehensive To Huckleberry Cbd Relaxation 85 And Gummies A Wellness of him turned his head and looked at Lin Xuan like an idiot, what is so powerful, how powerful is this.He sneered, Lin Wudi, what an arrogant name. I am the elder of Tianzong, and I disdain to attack you, but you have killed two of my direct disciples one after another, which is unbearable.
Lin Xuan said, okay, you can handle this matter according to your needs, and let me know when the task is selected.The hellfire dragon sword seemed to come alive. The flames on it burst out, surrounded by a dragon shadow.
He looked at the boundless sea on one side, and the vast mountains on the other, and couldn t help but fell into deep thought.It s a Sleep Of Adult Gummies Eyygh Support Mg Benefits For 10 The Melatonin pity that they have no chance to regret it. Looking at the fallen corpses around, Chu Chuyan was a little unresponsive.
Zaan took out the feather, and the three daughters also showed joy.Originally, the time he needed to travel through space was extremely short, but the firing rate intervals of these hidden weapons of the opponent were even shorter The power of each hidden weapon is quite huge, of course, it is not fatal to Extracts With Blissful Blissful For Stres Cbd Solution Ultimate Gummies A The Relaxation Experience 28661 the real top masters.
Cooperating with the Changxin Palace Lantern, the control ability was even stronger.Golden Crow bsp Prince Golden Crow s reputation as the emperor of the younger generation is not based on boasting.
Yu Yanluo and Yan Xuehen couldn t bear it any longer, bent over and retched.Tomorrow you find a reason to ask King Yan out, the farther away from the palace the better.
Several people in the arena are the world s top masters, and immediately started to fight back after dodging.In addition, although I have made friends with some people, but at this moment today, those people may not be reliable, the little demon queen paused, and continued Said, Besides, don Gummies The Body Health Full The 252 Year Cbd Ranking Of Best t I still have you now, you are the biggest help.
His gold medal status has higher authority than Xiao Jianren, and he can read some information that Xiao can t touch.At this time, he saw the information on the jade tablet, and couldn t help but exclaim It turns out that it is Elder Peng from Kongming Island.
Coupled with Yan Xuehen s sudden explosive attack, even if the Demon Emperor s cultivation base was much higher than theirs, with their complementary advantages, he The Comprehensive Ndjku Reviews Effectiveness Just Cbd 16 Live Products Analysis Of A did not gain any advantage by attacking with all his strength.But when the other party asked her to eat, she didn t doubt it, and took it directly, without the slightest hesitation, and stuffed it into her mouth at once.
At this moment, the sky and the earth suddenly changed, and one sun after another appeared in the sky, and the last ten days flew into the sky.
Por Felipe González | Director de Ventas Comercial, Cisco México.