Por Felipe González | Director de Ventas Comercial, Cisco México.
El negocio de la hospitalidad, conformado por los viajes de negocios o placer, hotelería, entretenimiento, transporte, restaurantes y todo lo que tenga que ver con la parte lúdica de la vida vive en estos momentos una revolución por la digitalización y el uso de tecnología que permite conocer en tiempo real cuál es la necesidad que se le presenta a cada persona.
Nómada por naturaleza, pero sedentario por múltiples razones, el ser humano ha encontrado en los viajes una manera de saciar su curiosidad por conocer el mundo, lo que ha generado una próspera industria de resorts, cruceros, y centros de congresos.
La “hospitalidad” representa en la actualidad 3% del PIB mundial, por lo que Cisco ofrece soluciones que apoyan la digitalización de las organizaciones que participan en el mismo, para hacer de los viajes, experiencias únicas e irrepetibles, como sucede, por ejemplo, con los visitantes a la Arena MGM de Las Vegas, Nevada, donde los huéspedes desde su llegada reciben información de sus reservaciones de espectáculos deportivos y musicales, restaurantes y demás atractivos del complejo turístico , casino y centro de entretenimiento.
En el caso específico de México, la industria turística, que recibió cerca de 40 millones de visitantes el año pasado, representa ingresos para el país por más de 21 mil millones de dólares al año, 8.7% del PIB, al ofrecer al viajero 63 aeropuertos internacionales, 58 centros de convenciones de clase mundial y atractivos turísticos para todos los gustos, como son: 150 zonas arqueológicas, ciudades coloniales y playas, además de 58 centros de convenciones de clase mundial por lo que el país ocupa el 5to lugar en el sector de reuniones en el continente americano y el 21 a nivel mundial.
Las cadenas hoteleras y de resorts en el mundo están conscientes de lo difícil que es mantener fiel a un visitante a una marca en especifico y que puede lograrse en buena medida través de la digitalización de los procesos internos de los colaboradores y de servicios al huésped, por lo que Cisco desarrolló una arquitectura de soluciones que abarca tres aspectos fundamentales: empoderar al personal y equipos de trabajo de los hoteles y resorts con herramientas que ayuden a realizar mejor su trabajo; herramientas innovadoras que permitan al huésped tener una experiencia que lo haga fiel a la marca (engagement) y por supuesto ciberseguridad que proteja los datos de todos los involucrados.
Empodere a sus colaboradores para transformar la experiencia en hospitalidad:
Gracias a la era digital, los colaboradores de la industria de hospitalidad han evolucionado de estar simplemente sentados atrás de un mostrador a verdaderos consultores para sus huéspedes a través de tecnologías móviles que permiten acelerar la asignación de habitaciones, aplicar promociones y ofrecer reservaciones para actividades de entretenimiento dentro y fuera de las instalaciones de los resorts, cruceros, casinos, arenas de espectáculos, entre otros. Además, estas herramientas digitales aceleran la capacitación de los colaboradores y mejoran su capacidad de comprensión sobre nuevos servicios y la resolución de problemas se acelera y hace más eficiente.
Haga a su huésped fiel a la marca:
Existe una gran oportunidad para “fidelizar” a los clientes, razón por la cual se busca retenerlos, por lo que herramientas digitales como las de Cisco, permiten que los viajeros obtengan experiencias personalizadas a través de sus dispositivos móviles desde su llegada al establecimiento o crucero y con una robusta red Wi-Fi, se les puede informar sobre los servicios y mapa del mismo, programas de lealtad, entretenimiento y compras reforzado con herramientas punto a punto de alta resolución para videos interactivos y promociones.
Seguridad, misión crítica para el crecimiento:
Mantener los datos seguros, tanto de los huéspedes como de los colaboradores debe ser siempre una prioridad. En estudios se ha demostrado que 73% de usuarios de algún bien o servicio camban de proveedor o marca si no se mantienen seguros sus datos. Cisco ofrece a sus clientes un ecosistema punto a punto que entrega seguridad digital a los huéspedes, colaboradores, sistemas y a la marca, ya que ofrece un portafolio de arquitecturas que incluye hardware, software, servicio y consultoría.
Gran parte de los inconvenientes al viajar o al asistir a un evento se presentan por la falta de coordinación entre el lugar que ofrece el servicio y el cliente. La falta de un boleto, la demanda de un insumo, la pérdida o descompostura de una llave para abrir el cuarto de hotel o para limpiar alguna zona se resuelve de inmediato a través de la digitalización, lo que permite obtener una experiencia amigable, sin necesidad de perder el tiempo en llamadas, en esperas o en trámites innecesarios, por lo que los clientes logran una satisfacción completa en los servicios que reciben.
La industria de la hospitalidad ya se encuentra totalmente inmersa en la cuarta revolución industrial, lo que sin duda generará un gran crecimiento en este sector tan importante para el PIB mundial.
Centinel-5 Precursor suministrará al programa Copernicus información esencial sobre la composición química de la atmósfera antes de que, en 2021, entre en funcionamiento el instrumento Sentinel-5.
Los sitios que no tienen una versión para móviles ya no aparecen en las primeras páginas de búsquedas, lo cual puede resultar perjudicial para su marca o negocio.
Al utilizar la IA de manera estratégica, las empresas pueden no solo mejorar su eficiencia operativa, sino también fortalecer su capacidad para adaptarse y prosperar en tiempos de incertidumbre.
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While Harrov and others were thinking about the pros and cons, Linn asked about the construction of nuclear fusion reactors.So you were trying to contact Speaker Haroff just now No, I went there myself.
For example, Anthony believes that the reason why the elements are in motion all the time is because they are attracted to each other by the gravitational force and then bounced away by the repulsive force, so they are always under the alternating action of these two forces.You just need to
well, just work hard. As long as you have enough merit, it is not impossible to build a sun for you
Darren kept drawing cakes for all the halflings, although In his opinion, this is not considered cheating.
But Master Arad is right about one thing, that is, we can find ways to disintegrate the faith in the hearts of the people of the empire and weaken the power of the false god What are you going to do Harrov said in a deep voice.Wizards are people who explore the truth and gain power from it.
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She explained with a calm look in her eyes. I did not kill the Moon Goddess Diana, I just obtained her relics and gifts, and the wizard who killed him is our common enemy
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These elements must be converted into plasma first.15 degrees, but in fact it is completely two concepts Fortunately, the immortal flame used to deal with Lin En was barely enough.
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Qingyang has made a decision and will leave the Nine Provinces Continent after half a month of cultivation.What is strange is that the two people are competing for this piece of ten thousand year realgar.
The ancestor of the Zhou family has been looking at Apple Cider Vinegar 4padqa Weight Loss Secrets In Fall Qingyang with a half smile but not a smile.I have seen enough to know that jealousy cannot come from this kind of thing.
Even if he died, he couldn t make others feel better.I didn t expect that I will finally have the opportunity today.
Although he has enough ability to easily deal with Qingyang, it is also a good thing for him to get the support of the monks of Jiuxian City in advance.Instead, he was secretly thinking about how to save his life.
The only purpose at this time was to rush in front of these flowers.The underworld giant crocodile will not be able to catch up with him in a short time, but Qingyang s mood cannot get better, thinking of himself A dignified ninth level golden elixir cultivator, but now he has to be chased by a mere fourth level monster with nowhere to escape.
Slowed down a little, and fell into the siege of spiders.In short, although the Hundred Ghosts Map is difficult, it cannot be difficult for a monk like Qingyang who can easily cross levels and kill enemies.
When he started, he was treated like an inner sect disciple.As Qingyang said, this The soul binding lock cannot be compared with the crystal coffin, but it can still be used in exchange for the right to use the crystal coffin for decades.
Master Yuan Zhu secretly attacked and beat him with it.The last time he fought against the real Guihe, the Iron armed Monkey made a great contribution.
I went to the Long Eyebrow Ghost King and finally found a way to save Yu Mengmiao, but after thinking about it, it was still inappropriate.If he thinks there is no problem, he will help you refine it.
Crouching Tiger City also knew that this was the best way at present.It would be more troublesome to deal with it at most.
Having said this, the female ghost smiled sinisterly at Qingyang, and her chest exploded without any warning.Within three days, this incident will cause everyone to be in trouble.
Now that the danger has been lifted, the things have been divided.Knowing that he was in the wrong, Xiaotian Demon King couldn t help but blush in the face of Zhenjun Fengluan s scolding, and said It s my fault.
Judging from the appearance of Fuliu Ghost King, could it be that he did it But back then, the One horned Ghost King had already broken through to become a god.Wherever the person passed, other people ducked and hid secretly in the distance to watch the fun.
after all, he is still one of his own, it is appropriate to leave it to him.Qingyang was sighing when suddenly there was a commotion among the alcoholic bees, and then he saw a bee general rushing over and said Master, something bad has happened, something happened to the king.
With the Wuhua Qijin sent by his clone Li Yuanba, he could completely upgrade the Wuhua Magic Sword to the level of a spiritual treasure.There were all super powerful monks present, especially the core monks.
The Yuqing Sect sent three ordinary thunder cultivators, but I sent them away Li Shiming said calmly.In a battle of this level, just a little surprise could lead to another outcome.
If measured against the thunder and lightning power of the Yu Qing Thunder Code , perhaps this combat power would be even higher.Among the forces he has provoked, there are not many that can send great monks to pursue him in Zhongzhou Continent.
He checked inch by inch, recording bit by bit on the IBMz15 on the main body, and all the details of the hall were recorded.Only the spiritual consciousness of a great monk can detect the phantom dragon in the middle stage of the fourth level.
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Senior Brother Chang Ju really thought that the other party was here to find the Ziyan Sect, but his answer did not reduce the fighting spirit of Senior Monk Luo Pei.Anyway, he initially just wanted the core of the Cave Heaven Gold System, and didn t think about anything else.
Favor. You can t say that, Master Li of your sect is the number one genius in the mainland Jian Laozu said humbly.This is not What a good thing. Just when the Nascent Soul Ancestors were thinking about their own thoughts, a fierce sword intent came from the cave nearby, and surging spiritual power soared into the sky along with the sword intent.
It was obvious that Kang Yuan had been saving it for a long time.In the days that followed, a great monk from the Ten Thousand Beast Sect was ambushed and killed outside, and each resource point was occupied.
Of course, he didn t think such a thing would happen.Although he has not practiced in seclusion, the enhancement of the Sword Intent has made some improvement in his strength.
He knew that this was the backlash caused by the forcible removal of the master recognition mark in the fourth grade top flying needle magic weapon.Li Yuanba focused a little bit on the battle between the two great sword cultivators.
For the price, all great monks will give priority to redemption.He discovered that the great monk Luo Pei was definitely not without background.
This is already very good. Shortly after accepting the sect s alchemy task, a monk sent nine copies of fourth grade alchemy materials.He had no intention of making any small moves under the eyes of many great monks.
Por Felipe González | Director de Ventas Comercial, Cisco México.