Por Felipe González | Director de Ventas Comercial, Cisco México.
El negocio de la hospitalidad, conformado por los viajes de negocios o placer, hotelería, entretenimiento, transporte, restaurantes y todo lo que tenga que ver con la parte lúdica de la vida vive en estos momentos una revolución por la digitalización y el uso de tecnología que permite conocer en tiempo real cuál es la necesidad que se le presenta a cada persona.
Nómada por naturaleza, pero sedentario por múltiples razones, el ser humano ha encontrado en los viajes una manera de saciar su curiosidad por conocer el mundo, lo que ha generado una próspera industria de resorts, cruceros, y centros de congresos.
La “hospitalidad” representa en la actualidad 3% del PIB mundial, por lo que Cisco ofrece soluciones que apoyan la digitalización de las organizaciones que participan en el mismo, para hacer de los viajes, experiencias únicas e irrepetibles, como sucede, por ejemplo, con los visitantes a la Arena MGM de Las Vegas, Nevada, donde los huéspedes desde su llegada reciben información de sus reservaciones de espectáculos deportivos y musicales, restaurantes y demás atractivos del complejo turístico , casino y centro de entretenimiento.
En el caso específico de México, la industria turística, que recibió cerca de 40 millones de visitantes el año pasado, representa ingresos para el país por más de 21 mil millones de dólares al año, 8.7% del PIB, al ofrecer al viajero 63 aeropuertos internacionales, 58 centros de convenciones de clase mundial y atractivos turísticos para todos los gustos, como son: 150 zonas arqueológicas, ciudades coloniales y playas, además de 58 centros de convenciones de clase mundial por lo que el país ocupa el 5to lugar en el sector de reuniones en el continente americano y el 21 a nivel mundial.
Las cadenas hoteleras y de resorts en el mundo están conscientes de lo difícil que es mantener fiel a un visitante a una marca en especifico y que puede lograrse en buena medida través de la digitalización de los procesos internos de los colaboradores y de servicios al huésped, por lo que Cisco desarrolló una arquitectura de soluciones que abarca tres aspectos fundamentales: empoderar al personal y equipos de trabajo de los hoteles y resorts con herramientas que ayuden a realizar mejor su trabajo; herramientas innovadoras que permitan al huésped tener una experiencia que lo haga fiel a la marca (engagement) y por supuesto ciberseguridad que proteja los datos de todos los involucrados.
Empodere a sus colaboradores para transformar la experiencia en hospitalidad:
Gracias a la era digital, los colaboradores de la industria de hospitalidad han evolucionado de estar simplemente sentados atrás de un mostrador a verdaderos consultores para sus huéspedes a través de tecnologías móviles que permiten acelerar la asignación de habitaciones, aplicar promociones y ofrecer reservaciones para actividades de entretenimiento dentro y fuera de las instalaciones de los resorts, cruceros, casinos, arenas de espectáculos, entre otros. Además, estas herramientas digitales aceleran la capacitación de los colaboradores y mejoran su capacidad de comprensión sobre nuevos servicios y la resolución de problemas se acelera y hace más eficiente.
Haga a su huésped fiel a la marca:
Existe una gran oportunidad para “fidelizar” a los clientes, razón por la cual se busca retenerlos, por lo que herramientas digitales como las de Cisco, permiten que los viajeros obtengan experiencias personalizadas a través de sus dispositivos móviles desde su llegada al establecimiento o crucero y con una robusta red Wi-Fi, se les puede informar sobre los servicios y mapa del mismo, programas de lealtad, entretenimiento y compras reforzado con herramientas punto a punto de alta resolución para videos interactivos y promociones.
Seguridad, misión crítica para el crecimiento:
Mantener los datos seguros, tanto de los huéspedes como de los colaboradores debe ser siempre una prioridad. En estudios se ha demostrado que 73% de usuarios de algún bien o servicio camban de proveedor o marca si no se mantienen seguros sus datos. Cisco ofrece a sus clientes un ecosistema punto a punto que entrega seguridad digital a los huéspedes, colaboradores, sistemas y a la marca, ya que ofrece un portafolio de arquitecturas que incluye hardware, software, servicio y consultoría.
Gran parte de los inconvenientes al viajar o al asistir a un evento se presentan por la falta de coordinación entre el lugar que ofrece el servicio y el cliente. La falta de un boleto, la demanda de un insumo, la pérdida o descompostura de una llave para abrir el cuarto de hotel o para limpiar alguna zona se resuelve de inmediato a través de la digitalización, lo que permite obtener una experiencia amigable, sin necesidad de perder el tiempo en llamadas, en esperas o en trámites innecesarios, por lo que los clientes logran una satisfacción completa en los servicios que reciben.
La industria de la hospitalidad ya se encuentra totalmente inmersa en la cuarta revolución industrial, lo que sin duda generará un gran crecimiento en este sector tan importante para el PIB mundial.
La tecnología ayuda a los fabricantes de dispositivos a lanzar al mercado de forma más rápida y rentable, y de alta calidad, consistentes en experiencia al consumidor en las aplicaciones y dispositivos Android.
La entrega de productos grandes y voluminosos ya no tiene por qué ser un obstáculo.
Los minoristas pueden ofrecer una experiencia de entrega rápida, precisa y satisfactoria. Aprovechando las distintas soluciones logísticas avanzadas, que pueden superar los desafíos tradicionales y deleitar a sus clientes con entregas excepcionales.
Talleres humanistas para vincular a los jóvenes con las 10 licenciaturas que ofrece el Claustro de Sor Juana, únicas en su tipo. La cita es en Izazaga núm. 92, Centro Histórico de la Ciudad de México. Entrada libre.
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Yan Xuehen s heart moved, and he flicked his wrist hastily, half of the belt in his hand was directly entangled with the red silk.If you kill you, there will be no grass for thousands of miles, which is really bad for peace.
He didn t wait for the other party to explode, and said in advance Your Majesty, you can t blame me, because the emperor has already suspected us, and specially sent Eunuch Wen to investigate.Now that his The Keto Gummies The Ultimate Acxmuku62 Ketogenic Snack For Weight Loss breathing can enter self circulation with his cultivation base, coupled with his strong body, the vacuum in the universe will hardly hurt him in a short time.
He restrained a few people and threw them to the soldiers who came to inspect after hearing the news.It seems to be an unknown evil god, Yan Xuehen judged, Because the incense is cut off, there are many such statues in history.
With Wang Wuxie s announcement, today s competition came to an end.He purposely looked at Rapid Belly Fat Burners Unleash The Power Of Fastacting Fatbusting G97t2jt0 Drinks Master Yan Xuehen s side, and felt a little regretful, but it s a pity that Junior Sister Chuyan didn t come to the stage, otherwise he could have performed well in front of her today.
In any case, the three women are also ready to face death.In the end, I felt that doing so would successfully kill the opponent.
Looking at the questioning eyes 5iqpy Gemini Keto Gummy Twin Benefits For Your Health And Weight Loss Goals of several other people, the Deputy Palace Master of Qingxu Mansion explained while wiping his cold sweat It s not that he is possessed by a demon, but Qiu Chanzi s temperament is a bit strange, as if he has a dual personality, coupled with the cultivation method.Is this guy really the patriarch of the Tiger Clan He couldn t be pretending to be the patriarch of the Dog Clan.
The Golden Crow Prince stood at the head, and next to him was his protector, Wu Lao.Yaxing The three goddesses, Yu Yanluo, looked strange, tearing up the silk What quirk Even if the family is as Why These Apple Cider Vinegar Substitutes Are Better P1nc For Your Health In rich as Yu Yanluo, seeing the messy silk fragments all over the floor, can t help but frown, it s too wasteful.
Oh Let me just say it casually, after all, gold medal embroidered clothes are secretive, let alone interacting with women It s normal if you can t find it, but Weight Loss Medication Semaglutide Comprehensive Guide To Its Use Gb7 it s not normal if you find it.Seeing him so annoyed that his thighs were about to slap, Xie Daoyun looked weird It s normal for them to misunderstand, after all, Brother Zu s situation is indeed a bit special.
You don t have to be polite, uncle. It seems that you are asking for something.He could only suppress his embarrassment and kept sucking each other up.
He has been investigating how the gold medal number seven died.This time it was Zheng Dan s turn to feel weird. My lover was talking about their children with other women on his bed.
Almost instantly, all the escape routes of the gale were blocked.In the huge imperial palace, people died for no apparent reason every day.
Gone Zhang Zitong was a little surprised, he didn t expect to pass the level so easily, That old man is very insidious, It is likely to be pretending to leave, ready to kill the carbine.She seemed to have said something 6ra8m15 Is Ashwagandha Effective For Weight Loss to herself just now, but it was a pity that her mind wandered away.
In comparison, Wu Xiaofan on the opposite side had a much calmer and dignified expression, the toothpick that had shined before had been sacrificed Get Ready To Blast Off Into Weight Loss With Rapid Release Keto Gummies X38 A Comprehensive Review Lokn in advance, floating in the air in front of him, ready to attack at any time.So few people in the world know that if the masters of this faction participate, it will be much easier to realize.
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In front of her body, she put her ear on her lower abdomen, wanting to hear the child s voice.Wait, does Zaun understand this She thinks that she knows Zaun well, and she has never heard of him having such a talent before.
She naturally saw something abnormal, and she felt a little worried.He was shocked and recognized that this was the special messenger under the prince s command.
Elder Xu is about to die of aggrieved, are you blind, who bullied whom just now.Who is it if it s not the Demon Emperor It s just that he is extremely miserable at this time, his hair and robes have long been wiped out.
What happened to you just now Zaun also put away his joking look, and described the situation just now seriously.Stop flattering, tell me the specific situation. Zu an snorted.
Yun Jianyue and Yan Xuehen reminded secretly at the same time Be careful, this is the aura of the pinnacle grand master, no, the aura is still rising.Chi kissed her eyes brightly, everyone said that the taste of the witch is really good, I have never tried it.
The difference between the one lineage is also very simple, the Baidi lineage worships the phoenix, and the totems are often various birds transformed from the phoenix, while the totems of the Xuandi lineage are dragons.As long as she is not facing Za an, she can always be calm Effective Perimenopause Diet Plan Gd476 To Lose Weight And Shed Pounds and calm.
When they came to the connection point, they planned to use various incisions to make a clich at the beginning, but Zaan didn t bother to bother, so he took out a quick jade card and showed it to the other party.Relationship. As a result, the other Foods To Avoid When Losing Belly Fat Key Foods Men Over Should A301o Skip party simply left like this, which made her a little suspicious.
This made him simmer with anger all the time. It seems that the other party is indeed stronger than him, and the desire to absorb dragon yuan and eat dragon blood may be difficult to realize.But now, the other party is not only alive, but also safe and sound, without any injuries, which is really incredible.
Do you want to do something and catch this kid The ancestor of the Shen family said with a gloomy expression, This kid is too weird, maybe there is some shocking secret in him.Because no one can challenge me. Then he shouted coldly Day Thunder Jue Immediately, the thunder and lightning on his body gushed out, and quickly condensed into a thunder and lightning sun behind him.
With a roar, the terrifying roar of the dragon rushed straight to the sky, shaking the entire sky to tremble.But he didn t care about the pain at all, but got up quickly, trying to stop the bloody knife.
They never imagined that there would be such a powerful person in Heifengtang, which has always been quiet.This bald head is an important warrior of the Black Wind Hall, and his cultivation has reached the fourth heaven of the Venerable, which can be said to be the highest cultivation in Tianshan.
Not only that, because of the similar skills, Chrissie Swan Keto Insights Into Chrissie Swans Keto Journey Jcc7k the relationship between Asura Hall and Xuesha Hall is very good.This is a gorgeous dividing line scold. Hearing this voice, everyone s scalps were numb and they couldn t believe it.
He didn t dare to go up again, turned around and fled.Immediately, everyone let s move. On the other side, Lin Xuan and the others acted quickly.
The power of this kick was too violent, like an ancient magic mountain, sweeping towards Lin Xuan directly.And Zhao Xue s body also radiated light, forming a circular light curtain, covering those golden vortexes.
I can t bear it. I m afraid that after this battle, his Asura Hall will fall a thousand feet, even the weakest Nether Hall, and everything is caused by this nasty boy in front of him, Top Juice Recipes For Weight Loss How Apple Cider Vinegar Can Boost Your Diet Two Weeks V41xrut2 Before Christmas so he must kill him.Her beautiful eyes were full of viciousness. Damn it, how could it be possible how could he inspire seven rays of light Cheating, she must be cheating The proud girl was really angry.
This is a gorgeous dividing line Venerable Sky Snake and Granny Honghua have just arrived, and they have never seen Lin Xuan s previous combat power, so seeing this scene at this moment, their eyelids twitched wildly.This is a gorgeous dividing line a kind of Trisha Yearwoods Weight Loss Journey Tips For Lasting Success Xv1tlcn3u In war. Moreover, that day at the God of War Palace, he also warned and deterred the Shenniao Palace, thinking that the other party would never dare to do any small tricks.
The real speed can only be shown after leaving the Tianwu Continent.How could this be, that guy wasn t injured The Duan family and the Shen family went crazy, they couldn t believe the scene before them.
I am afraid not only that, but Lin Xuan will not be able to escape in the end.However, in the next moment, his proud face disappeared, and a look of horror appeared on his face, and finally his whole body trembled.
Bloodthirsty Demon Sword, the first sword, Tu Ling Lin Xuan s voice was cold, and the murderous aura that had materialized crisscrossed the void, and the insolent aura was like a volcano, making the whole villa tremble.
The ancestor of the Shen family had a murderous intent in his eyes Lin Xuan, you are too arrogant I don t believe it, no one in the world can rule you.Why is it wrong Isn t there countless treasures in the core area Everyone was puzzled again.
Although he didn t know the old man, he knew a few disciples behind the old man, who were wearing the clothing marks of Excalibur Villa.Suddenly, the war started again. Everyone s hearts were raised again, because what Tian Youque said was 7br9y Without Exercise How To Lose Weight Practical Advice For Weight Loss Without Gym Time right, Lin Xuan s current state really couldn t last long.
Grandpa, Second Uncle, and other clansmen, don t worry.However, Young Master Ling Feng s eyes flickered, and the corner of his mouth flickered with a smile.
In the sky, Dean Xuan and the ancestor of the Shen family stopped their attacks at the same time, and looked at the ruins in surprise.At Comprehensive Breakdown Of The Shark Yy4kn5k Tank Episode About Keto Key Takeaways the same time, the soul of the dragon sword in his body was surging, and he quickly suppressed the Nine Nether Demon Sword.
Go and tell them that it shouldn t be too much, at least not a large scale battle, or don t blame me for being rude to them.However, Lin Xuan shrugged and left the place where the sword was hidden.
The voices of the three elders of the Asura Hall were miserable, like evil spirits, which made people tremble all over.And now he is En Keto Start Acv Gummies Lil1n Wivv seriously injured and can t beat the king at all.
If one day, I also have this kind of strength, I would be willing to let me die.Lin Xuan looked at one of the old man and a middle aged man with an extremely excited expression, because they were his grandfather and second uncle.
The eyes of the stars, those eyes are like pupils, and they contain magical power.The dark red dragon was very excited Throughout the ages, there are only a few great emperors, and each of them is a person who will crush the ages This kind of person, in addition to being powerful, has the most powerful luck talent.
A cold voice came from Qing Jiao s left mouth. Hearing this sound, all the warriors from the surrounding Black Dragon Sect exploded.Below this moment, there is an eight armed evil ape.
However, amidst the violent shaking, there were angry roars.But it s a pity that your hole card is of no use to me.
Por Felipe González | Director de Ventas Comercial, Cisco México.