Por Felipe González | Director de Ventas Comercial, Cisco México.
El negocio de la hospitalidad, conformado por los viajes de negocios o placer, hotelería, entretenimiento, transporte, restaurantes y todo lo que tenga que ver con la parte lúdica de la vida vive en estos momentos una revolución por la digitalización y el uso de tecnología que permite conocer en tiempo real cuál es la necesidad que se le presenta a cada persona.
Nómada por naturaleza, pero sedentario por múltiples razones, el ser humano ha encontrado en los viajes una manera de saciar su curiosidad por conocer el mundo, lo que ha generado una próspera industria de resorts, cruceros, y centros de congresos.
La “hospitalidad” representa en la actualidad 3% del PIB mundial, por lo que Cisco ofrece soluciones que apoyan la digitalización de las organizaciones que participan en el mismo, para hacer de los viajes, experiencias únicas e irrepetibles, como sucede, por ejemplo, con los visitantes a la Arena MGM de Las Vegas, Nevada, donde los huéspedes desde su llegada reciben información de sus reservaciones de espectáculos deportivos y musicales, restaurantes y demás atractivos del complejo turístico , casino y centro de entretenimiento.
En el caso específico de México, la industria turística, que recibió cerca de 40 millones de visitantes el año pasado, representa ingresos para el país por más de 21 mil millones de dólares al año, 8.7% del PIB, al ofrecer al viajero 63 aeropuertos internacionales, 58 centros de convenciones de clase mundial y atractivos turísticos para todos los gustos, como son: 150 zonas arqueológicas, ciudades coloniales y playas, además de 58 centros de convenciones de clase mundial por lo que el país ocupa el 5to lugar en el sector de reuniones en el continente americano y el 21 a nivel mundial.
Las cadenas hoteleras y de resorts en el mundo están conscientes de lo difícil que es mantener fiel a un visitante a una marca en especifico y que puede lograrse en buena medida través de la digitalización de los procesos internos de los colaboradores y de servicios al huésped, por lo que Cisco desarrolló una arquitectura de soluciones que abarca tres aspectos fundamentales: empoderar al personal y equipos de trabajo de los hoteles y resorts con herramientas que ayuden a realizar mejor su trabajo; herramientas innovadoras que permitan al huésped tener una experiencia que lo haga fiel a la marca (engagement) y por supuesto ciberseguridad que proteja los datos de todos los involucrados.
Empodere a sus colaboradores para transformar la experiencia en hospitalidad:
Gracias a la era digital, los colaboradores de la industria de hospitalidad han evolucionado de estar simplemente sentados atrás de un mostrador a verdaderos consultores para sus huéspedes a través de tecnologías móviles que permiten acelerar la asignación de habitaciones, aplicar promociones y ofrecer reservaciones para actividades de entretenimiento dentro y fuera de las instalaciones de los resorts, cruceros, casinos, arenas de espectáculos, entre otros. Además, estas herramientas digitales aceleran la capacitación de los colaboradores y mejoran su capacidad de comprensión sobre nuevos servicios y la resolución de problemas se acelera y hace más eficiente.
Haga a su huésped fiel a la marca:
Existe una gran oportunidad para “fidelizar” a los clientes, razón por la cual se busca retenerlos, por lo que herramientas digitales como las de Cisco, permiten que los viajeros obtengan experiencias personalizadas a través de sus dispositivos móviles desde su llegada al establecimiento o crucero y con una robusta red Wi-Fi, se les puede informar sobre los servicios y mapa del mismo, programas de lealtad, entretenimiento y compras reforzado con herramientas punto a punto de alta resolución para videos interactivos y promociones.
Seguridad, misión crítica para el crecimiento:
Mantener los datos seguros, tanto de los huéspedes como de los colaboradores debe ser siempre una prioridad. En estudios se ha demostrado que 73% de usuarios de algún bien o servicio camban de proveedor o marca si no se mantienen seguros sus datos. Cisco ofrece a sus clientes un ecosistema punto a punto que entrega seguridad digital a los huéspedes, colaboradores, sistemas y a la marca, ya que ofrece un portafolio de arquitecturas que incluye hardware, software, servicio y consultoría.
Gran parte de los inconvenientes al viajar o al asistir a un evento se presentan por la falta de coordinación entre el lugar que ofrece el servicio y el cliente. La falta de un boleto, la demanda de un insumo, la pérdida o descompostura de una llave para abrir el cuarto de hotel o para limpiar alguna zona se resuelve de inmediato a través de la digitalización, lo que permite obtener una experiencia amigable, sin necesidad de perder el tiempo en llamadas, en esperas o en trámites innecesarios, por lo que los clientes logran una satisfacción completa en los servicios que reciben.
La industria de la hospitalidad ya se encuentra totalmente inmersa en la cuarta revolución industrial, lo que sin duda generará un gran crecimiento en este sector tan importante para el PIB mundial.
Para facilitar el transporte y control de mercancía, en punto de venta y almacén, es necesario que las empresas piensen en implementar sistemas de control dentro de sus procesos de trabajo y operación.
En busca de los detalles más finos para fotografiar a sus hijos en momentos intensos y genuinos, en los que se capturen la esencia del momento y sea digno de mostrarse al mundo.
La automatización de almacenes está dejando de ser una opción para convertirse en una necesidad estratégica. Con la escasez de mano de obra, la integración tecnológica y las innovaciones en robótica y IA, las empresas tienen la oportunidad de optimizar sus operaciones , reducir costos y mejorar la eficiencia. Al adoptar soluciones como RaaS y mantenerse al tanto de las últimas tendencias en automatización, las empresas pueden enfrentar los desafíos actuales y posicionarse para el éxito en el futuro.
The temperature is so terrifying that even the seventh level venerables dare not approach it.He really wanted to die. The next moment, he shot ruthlessly.
Afterwards, the three of them stamped their feet, jumped up almost at the same time, turned into lightning, and rushed towards Lin Xuan.Yeah
The four of them were taken aback, stopped and looked down.
The Ninth Elder said quickly from the side. This is also the reason why their God of War Palace is not Sure Slim Keto Gummies: Are They an Effective Weight Loss Solution?
worried, because no one can enter the place where Lin Zhan retreated.He was a top genius who inspired seven rays of light.
Hmph, those who don t know how to live or die, even with your strength, you want to enter the magic pit below.Every time Lin Xuan took a step, Du Kong s heart sank a little.
Hehe, the Duan family is so majestic. Lin Xuan sneered, But since it is a banquet on the Tianwu Continent, how could it be possible that I, the A Slimmer Festive Season: Juicing to Lose Weight Recipes from December to February 2025
God of War Palace, is missing As the young master of the God of War Palace, I brought a few friends to participate Don t tell me the Duan family doesn t welcome the banquet Lin Xuan s Murong was like lightning, looking all around.
However, seeing this situation now, Shen Lingchuan and his wife were extremely disappointed in their hearts.Someone has come out of the Cangsong Palace someone shouted, and all of them immediately looked forward with uncertain expressions.
It may be a spy pretended to be a member of the Wumeng.Isn t it a good thing that the six kings teamed up to injure Tian Youque This shows that Youque can t compete with the six kings tomorrow, if he dares to come next time, won t the six kings make a move and it will be over This is everyone s doubt.
This is too unbelievable for Shen Lingchuan and his The Potential Risks and Benefits of Keto Advanced Weight Loss Shark Tank
wife It was also extremely shocking, especially Shen s mother, whose eyes were full of horror.Then the long sword danced, and the sword qi crisscrossed all directions, killing all the warriors wherever it passed.
The grey robed old man s face darkened when he saw it, and he was about to make another move when he suddenly felt his body sink, as if there was a momentary force of gravity on his body, not to mention catching the spirit stone, he could keep his body from falling down Already good.It seems that Fellow Daoist has a jade key Missy Elliott’s Weight Loss Transformation: 4 Powerful Tips to Follow the Week Before Christmas
or a wooden key Lin Haoming smiled.
Princess Changning walked up to the city gate officer and took out a token.Instead, she felt that walking on the street like this gave her an indescribable prestige.
Lin Haoming was also very moved by the fact that she had been looking for him on Shenzhu Emily Simpson’s Proven Weight Loss Plan: What Worked for Her
Island for many years.Following Lin Haoming s question, a halo appeared on the surface of the bead, followed by a beautiful face.
The junior hopes that the senior can accept the junior as an apprentice Zhang Yao gritted his teeth and said it directly.Seeing that Lin Haoming agreed, Shen Yan didn t care about the time and immediately agreed Of course there is no problem.
Lin Haoming also nodded silently, at this moment Nian Xin continued You don t have to worry, Fellow Daoist Lin, we are walking a bit slower, but the place is not very far away, at most we will arrive in two or three hours Lin Haoming knew that Nianxin had misunderstood his meaning, but 5 Expert-Backed Tips for Using Goli Apple Cider Vinegar Gummies in Your 2025 Weight Loss Journey
he didn t explain much, and after two or three hours, Lin Haoming felt that the degree of strong demon energy here had reached an astonishing level.
But after she sighed, another old voice said This old man also has some ten thousand year ice essence.Lin Haoming can only obey Bi Qi s choice, and more than 30 years have passed since then.
Pan Qi thought for a while and nodded in agreement.
This scene shocked Lin Xuan. Because at this moment he had the feeling of facing the Dragon Prince and Kun Pengzi, Lin Xuan felt that the other party was probably also an emperor.Unexpectedly, he Magnetic Slimming Patch Review: The Future of Weight Loss or Just Another Gimmick
accidentally got the news of King Ksitigarbha.
The combination of two diametrically opposed auras is simply too shocking.The same is true for Ye Wudao, he turned and left, while the others waited unwillingly.
Since they are human beings, they can be dealt with no matter what, and they can also be beheaded.Dizong, as one of the three great lineages, although there are no such emperors as the Dragon Prince and the Kun Pengzi, but the masters in the sect are not weak at all.
After the Tianzong Shuangjiao descended, they looked How weight loss tips
around to see if there were any traps and enemies.Countless people opened up the sanctuary to defend.
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Daozong is doing Lin Xuan walked out of the sword world, and then returned to Zongdi Xing.They had mustaches and sneered twice. The woman in red and the gray haired old man also narrowed their eyes.
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their attention.At the same time, Dugu Ce looked into the distance and sighed, young man, I was the one who got you involved, I hope you don t blame me.
The people from the three sects in front looked surprised.After entering, they might be killed by the power of space, or the remaining formations of the heavens.
Yao Qingwu didn t say much, and Lin Xuan didn t ask, everyone has a secret, he has it, and the other party has it too.Although we don t have much contact with the Dugu family, but we have the Dragon Prince and the Dragon Prince, and the other party has not come over obediently.
They must fall to appease my anger. Patriarch Nalan frowned tightly, this person is really crazy, The Ultimate Guide to Anatomy One CBD Gummies: Benefits, Ingredients & User Reviews
and the elders around were even more angry, this guy dares to be so arrogant, does he really think their Nalan clan is vegetarian Above the nine heavens, Nalan Yanran was already in despair, but when the patriarch came, she regained hope.
Thinking of this, Lin Haoming couldn t help laughing.There is no mountain peak flattened. Has a woman like him ever met a man Yun Xiaoran pretended to be surprised.
I m dead. He has to continue to be his coward. He longs for failure. He wants to calm down the heavens.As far as 5 Expert-Endorsed Strategies for Rapid Weight Loss During Menopause on Winter Holidays
this relative is concerned, a Bao Zhenli occupies an oasis, and then he will find a man, or a woman to give birth to the previous generation, and work hard to cultivate the previous generation.
Wei Nao looked at Wang Guifei s appearance, and immediately smashed the wine pot in a rage.Brother Lin is wrong. In fact, Brother Lin can also see that your sister has a deep love for Qiniu.
Less. That s no work. Lin Haoming said gratefully. Lin Haoming also nodded, pointing to a few points under the map and said That should be the place to be stationed, and that should not be an orchard.Yes. Ning Lin didn t say anything less, agreed and left again.
Ma am, he s still in confinement at this time, it s too hard.Lin Haoming tentatively said. Yihai also smiled and said What he said was wrong.
Your Majesty He is the Ming Lord of Wei Nao. Lin Haoming said solemnly.Beat the drum. Wei Mei also gave the order at that time.
It was not until Lin Haoming was on shift again three days later that she recovered.Jin is the captain of the personal guards, and you need to do something about that.
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sea Lin Haoming followed my words and continued to ask.The loss of Yongzhou and Qinzhou by the Ming Dynasty greatly damaged the vitality of the Ming Dynasty, which turned from prosperity to decline, and Jingguo became one of the three great powers.
Wei Kang thought for a while before answering. What is he here for Yang Tang followed up and asked.Except before the valley, Lin Haoming could only Carrying Active KETO Gummies Review: The Truth Behind the Viral Social Media Trend!
you behind my back, I didn t put it up until the entrance of the mountain village where Qiniu lived, and that world still pays attention to men and women, if people see it, it will be broken.
and it is the best reason, finally the crown prince, His Majesty has more than a dozen sons, so he is not afraid of having no successor at all.If I wasn t what you said I m afraid he ll die if he dies.
It s just that few people have awakened the blood of the God Race, and few people have the means to awaken it.Could it be that there are rumors that some of these seaside fishermen will get rashes after eating seafood, but a small number of people will, and the fire plague is a small part of the city, only a few people will get it, so it is poisonous.
Lin Haoming guarded the eight passages. In order to protect Lei Vulcan, he built pass forts under the eight paths from the lowlands to the basin, but it was almost the same as if they hadn t been built above the small cannons.
Por Felipe González | Director de Ventas Comercial, Cisco México.