Por Felipe González | Director de Ventas Comercial, Cisco México.
El negocio de la hospitalidad, conformado por los viajes de negocios o placer, hotelería, entretenimiento, transporte, restaurantes y todo lo que tenga que ver con la parte lúdica de la vida vive en estos momentos una revolución por la digitalización y el uso de tecnología que permite conocer en tiempo real cuál es la necesidad que se le presenta a cada persona.
Nómada por naturaleza, pero sedentario por múltiples razones, el ser humano ha encontrado en los viajes una manera de saciar su curiosidad por conocer el mundo, lo que ha generado una próspera industria de resorts, cruceros, y centros de congresos.
La “hospitalidad” representa en la actualidad 3% del PIB mundial, por lo que Cisco ofrece soluciones que apoyan la digitalización de las organizaciones que participan en el mismo, para hacer de los viajes, experiencias únicas e irrepetibles, como sucede, por ejemplo, con los visitantes a la Arena MGM de Las Vegas, Nevada, donde los huéspedes desde su llegada reciben información de sus reservaciones de espectáculos deportivos y musicales, restaurantes y demás atractivos del complejo turístico , casino y centro de entretenimiento.
En el caso específico de México, la industria turística, que recibió cerca de 40 millones de visitantes el año pasado, representa ingresos para el país por más de 21 mil millones de dólares al año, 8.7% del PIB, al ofrecer al viajero 63 aeropuertos internacionales, 58 centros de convenciones de clase mundial y atractivos turísticos para todos los gustos, como son: 150 zonas arqueológicas, ciudades coloniales y playas, además de 58 centros de convenciones de clase mundial por lo que el país ocupa el 5to lugar en el sector de reuniones en el continente americano y el 21 a nivel mundial.
Las cadenas hoteleras y de resorts en el mundo están conscientes de lo difícil que es mantener fiel a un visitante a una marca en especifico y que puede lograrse en buena medida través de la digitalización de los procesos internos de los colaboradores y de servicios al huésped, por lo que Cisco desarrolló una arquitectura de soluciones que abarca tres aspectos fundamentales: empoderar al personal y equipos de trabajo de los hoteles y resorts con herramientas que ayuden a realizar mejor su trabajo; herramientas innovadoras que permitan al huésped tener una experiencia que lo haga fiel a la marca (engagement) y por supuesto ciberseguridad que proteja los datos de todos los involucrados.
Empodere a sus colaboradores para transformar la experiencia en hospitalidad:
Gracias a la era digital, los colaboradores de la industria de hospitalidad han evolucionado de estar simplemente sentados atrás de un mostrador a verdaderos consultores para sus huéspedes a través de tecnologías móviles que permiten acelerar la asignación de habitaciones, aplicar promociones y ofrecer reservaciones para actividades de entretenimiento dentro y fuera de las instalaciones de los resorts, cruceros, casinos, arenas de espectáculos, entre otros. Además, estas herramientas digitales aceleran la capacitación de los colaboradores y mejoran su capacidad de comprensión sobre nuevos servicios y la resolución de problemas se acelera y hace más eficiente.
Haga a su huésped fiel a la marca:
Existe una gran oportunidad para “fidelizar” a los clientes, razón por la cual se busca retenerlos, por lo que herramientas digitales como las de Cisco, permiten que los viajeros obtengan experiencias personalizadas a través de sus dispositivos móviles desde su llegada al establecimiento o crucero y con una robusta red Wi-Fi, se les puede informar sobre los servicios y mapa del mismo, programas de lealtad, entretenimiento y compras reforzado con herramientas punto a punto de alta resolución para videos interactivos y promociones.
Seguridad, misión crítica para el crecimiento:
Mantener los datos seguros, tanto de los huéspedes como de los colaboradores debe ser siempre una prioridad. En estudios se ha demostrado que 73% de usuarios de algún bien o servicio camban de proveedor o marca si no se mantienen seguros sus datos. Cisco ofrece a sus clientes un ecosistema punto a punto que entrega seguridad digital a los huéspedes, colaboradores, sistemas y a la marca, ya que ofrece un portafolio de arquitecturas que incluye hardware, software, servicio y consultoría.
Gran parte de los inconvenientes al viajar o al asistir a un evento se presentan por la falta de coordinación entre el lugar que ofrece el servicio y el cliente. La falta de un boleto, la demanda de un insumo, la pérdida o descompostura de una llave para abrir el cuarto de hotel o para limpiar alguna zona se resuelve de inmediato a través de la digitalización, lo que permite obtener una experiencia amigable, sin necesidad de perder el tiempo en llamadas, en esperas o en trámites innecesarios, por lo que los clientes logran una satisfacción completa en los servicios que reciben.
La industria de la hospitalidad ya se encuentra totalmente inmersa en la cuarta revolución industrial, lo que sin duda generará un gran crecimiento en este sector tan importante para el PIB mundial.
El crowdsourcing está redefiniendo la forma en que las empresas manejan las devoluciones, ofreciendo una solución que no solo facilita el proceso para los clientes, sino que también mejora la eficiencia y reduce costos. Al adoptar estas innovaciones, su empresa puede transformar las devoluciones en una ventaja competitiva, incrementando la satisfacción del cliente y fortaleciendo la lealtad a la marca.
Con iPads en las cabinas de mando, los pilotos tienen de primera mano las actualizaciones en los aplicativos encaminados a potencializar las labores a bordo.
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Great Grandmaster Shi Zhentian s pupils narrowed slightly.Is the medicine of immortality you took from the Queen Mother of the West Yun Jianyue asked hastily.
You are not dead yet. If you need it, you can still use the resources there as the Duke of Yunzhong.Seeing that the two did not make eye contact, he breathed a sigh of relief.
So many officials and soldiers are just shrimp soldiers and crab generals.She felt that it was several thousand meters high. In her previous life, this kind of peak was comparable to Everest and became a restricted area of life, but in this world of practice, it is Holiday Prices Shocking Cbd 4733 Premium At Sale Marys Oil Quality commonplace.
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Zaun was hesitating, the voice said Don t worry, since you have the puppet curse of Baidi s lineage in your body, it proves that you have a common enemy with me, so don t worry that I will hurt you.Whether it s Queen Medusa, the princess of the elves, the two outrageously beautiful grand masters, or even the mermaid princess of the sea clan
no matter which one, it is an existence that most people can t dream of.
This is my own business, and they can t be involved.Last night I casually mentioned it to the little demon.
Just relying on the powerful cultivation of the Earth Immortal, it would be enough to make the entire royal court empty.He thought for a while and said, Then I will tell you a story about Painted Skin this time.
But at this time in the southwestern valley, a beautiful and quiet figure fled in embarrassment.In addition to him, there are several other rebels with great momentum, and Shuang Longshan is 095 Benefits Reviews Gummies Ingredients And Cbd Feel Good one of them.
Now seeing this battle, and then contacting what happened yesterday, one by one gradually recalled it.Soon Xixi came all the way to the valley, and a high platform appeared in front of her, with colorful silk hanging everywhere, as if she had entered a cloth dyeing workshop.
Zhao Xiaodie muttered. Zu an was happy You have a good idea.Yu Yanluo was taken aback by their actions What s wrong with you Yun Jianyue said quickly, It has nothing to do with you.
Wu Liang suddenly realized that although the ancient tomb in front of him is an imperial system, it is far from the normal Comprehensive Eat Gummies A 771 You Can Expired Guide Cbd Xdivz imperial system in terms of scale and shape.So the friendly match was really angry. It s a coincidence that both of them are extremely talented, and their cultivation speed and realm are almost the same.
Fortunately, the arena has been specially treated, otherwise the disciples who were close would probably be hurt by the sound.Although there is more vitality here, all of them have too many concerns about the outside world, and they don t want to be trapped here.
if the national teacher really wants to do something, it is impossible for me to find out so easily.Wasn t Brands Cbd Best The 879 For A Exploring Gummy Healthier Lifestyle the Sun Shooting Bow lost in an unknown place, why did it suddenly appear here Because of this moment of distraction, a black light suddenly bullied him in front of him, blasting him all over, and a cloud of blood burst from the back of his heart.
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Is this the great saint It s really scary. The people who came were Shengtian Patriarch and Xuanbing Patriarch.The corner of Ye Shaofeng s mouth also raised a smile.
This is the gorgeous dividing line , they backed away quickly, no one is now, it is Lin Xuan s opponent, Lin Xuan is holding a sky swallowing pot, like a supreme god and demon, shouted coldly, everyone He will obey the order and kill me.He found that there were many catkins Industry Boom Hits Candy Process Holiday High Infused 2510 Equipment Cbd New floating in the space where the Xiao Clan was, and these catkins were flying with the wind.
They don t want Qianshan Dongtian to become stronger.Shanhai City Qing nationality. The people in Misty Peak frowned tightly, this is not in their area at all, why did the other party come to them Is there any conspiracy The elder waved his hand, and the holy king left.
Soon, countless people knew that a terrifying genius came to Moonlight City.Do you really think that I, Misty Peak, are easy to bully after you do it again and again I m going to see today, what qualifications do you have to take him away Dugujue was also angry.
boom Ice and snow danced, forming a world of ice and snow.Xiao Xiyu said, I don t have to do it myself, thank you Third Grandpa for your concern, the old man sighed and shook his head again, and then left, although she also wanted to help Xiao Xiyu, but no matter how much she helped, I am afraid that she would like to get Lifestyle For 37504 Gluten Gummies Cbd And Benefits Healthier Xzzud Free A Of The Selection the future.
I have to say, this guy is really strong and has the capital of arrogance.Lin Xuan Changed his appearance and breath, and then came to one of the giant cities.
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This is not a place where ordinary people can come.
It fights against Hans on the African battlefield without setting the sun.Going up with the soldiers was a Type 95 tank and two armored vehicles.
This is a kind of psychological warfare. Otherwise, if the devil knew that he would not be able to get out of Yuncheng alive, there would be a high probability that hundreds of thousands of people in Yuncheng would be buried with him due to his brutal style.Wang Xuexin went on to say After Confused Cbd About Gummies Energy You Make Can Hyper 177 Cbd we occupied the smelter, we dismantled the equipment, took away Effects Gummies Is Side Worth It Our Investigation 14699 Into Cbd Cbd what could be taken away, and buried what could not be taken away, and brought it back when we had a chance.
Even this Yuncheng was defeated by the Eighth Route Army and handed over to the Jinsui Army.At this time, the chariot troops had already set up their offensive Of Exploring Cbd Effects The A Mg To Potent Gummy What 79535 Expect formation, and the chariots were followed by groups of infantry.
However, this tank is a moving coffin for the Eighth Route Army, which has been prepared for a long time.But the devils flew eastward from the plain, and there was another fleet of 32 planes.
It suits you best I ve made up my mind You
Zhao Gang had nothing to Experiences User 539 Cbd Gummies Ed say, and threw the drinking cup on the ground, which made a clanging sound when it fell to the ground.into the sky, and even a few shells hit the devil s ammunition and caused a martyrdom explosion, which only caused a small mushroom cloud to rise up in the artillery position.
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If you said that you surrendered to the devils before and became a traitor, you thought that Huaxia could not defeat the devils and went to get rich and live.If he really had to report to the superior one by one and then wait for the superior to change the task, I am afraid that the devils have already closed the encirclement circle of the independent regiment.
Before the Eighth Route Army attacked the factories of the devils, the devils did nothing because they Latest The Potentstream Research 120 Reviewed knew that the Eighth Route Army could not occupy these factories.No one would have imagined that he would actually shift the target of special operations to Yuncheng under such circumstances
Therefore, Wang Xuexin miscalculated, and the chief also miscalculated.
Wang Xuexin acted Benefits Mg 6488 Cbd The Of Discover Gummies as if it had never happened, but Su Xin was a little awkward when talking to Wang Xuexin, and blushed at every turn.On the other hand, armored vehicles are fast, have good vision, can maneuver flexibly on the battlefield, and have stronger perception capabilities.
What s more, the more he knows, the better he can grasp the overall situation, and he can make better, more, and more timely proposals.There is a saying, I have seen pigs walk without eating pork.
Just 87153 Cbd Product Spotlight Tank Blue Gummies Vibe Shark On screw it up Zhao Gang wanted to say something, but Li Yunlong replied impatiently I said, Lao Zhao, why don t you get the hang of it If I can t reach an agreement, it s up to you to overthrow everything at that time.I wonder if you have this kind of anti aircraft gun This anti Brain The Cbd Best Health Recommend The Difference 88 For See Gummies Experts aircraft gun can provide fire cover for the Eighth Route Army tanks outside the range of the Guizi 92 infantry gun, otherwise it is meaningless.
At least one battalion is needed And each regiment requires a battalion like this.Isn t he afraid of death Of course I m afraid He knew this himself, and even knew that he might be so scared that he couldn t control himself and chose to be a deserter regardless of everything.
If rows of tents are set up and the enemy can see them from a long distance, the loss outweighs the gain.
After all, the regent kings in the history of the monster clan have no good end, but now it seems that I worry too much.It s nothing, let s continue, senior. Zaun s old face became Laws Gummies 006 Effects Benefits Legal Cbdthc And Status hot, if he let them know what kind of mess he was thinking, wouldn t he be so angry that he would tear me apart Zhulong and Nuba got together and gave birth to Drum, Wu Xian said.
His originally fat body was a circle smaller than before, and it was obvious that he had lost a lot of energy and energy.This kid from Zaan is clearly a master, so logically speaking, it is absolutely impossible for him to have such an attack method.
Zuan suddenly felt a chill in his heart, no, with Yun Jianyue s domineering temperament, how could he speak in such a A Elevate Gummies Mood 96 Your Guide Hawaii Cbd To In Naturally tone There is also Yan Xuehen, who has always been icy and snowy, let alone using 154 Center Cbd Fulfillment Gummies such a provocative At this time, the two women also realized the problem, Yunjian Yuefeng raised her eyes Something is wrong Yan Xuehen exchanged a glance with her, and immediately said Those pink slime At the same time, the two girls left Zu an s arms in an instant, their cheeks were as beautiful as fire.
Zu an listened carefully to the entire action plan, asked some detailed questions, and said to Zhang Zitong before leaving Go and change your clothes, the embroidered clothes messenger does not need to betray his appearance to perform tasks.At this time, the sound of the keyboard system sounded, because he was in possession of the Gluttonous Swallowing Heaven Effectiveness Of Overall The Cbd Organics Gummies 2564 Benefits And Well For Earth Art , and the two skills could be fused into a new set of abilities.
Dealing with Gonggong was the only meaning of his existence.Ah Qiu Honglei looked at her blankly, not understanding why she reacted so strongly.
The key is that he was not elected because of his status, but because of his outstanding talent, whether in realm or actual combat, he is the leader of the younger generation of Yaozu.Zu an was a little puzzled, in fact, although he is a bastard with a high position in the East Palace, his specific affairs are basic.
Thinking about it, those rumors have been verified.Hearing that she was Yan Xiangu s apprentice, Wang Bolin and Zhang Zijiang couldn t help but be overjoyed.
My back Then his eyes were bloodshot, and he lost consciousness.But now it s a bit weird, firstly, seeing the other party feels a little guilty, and secondly, thinking about the future
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This giant snake was obviously the repairing snake they were looking for, so naturally they couldn t let it escape like this.Zaan nodded, the girls are now suffering from the poison, their qi and blood are churning violently, his dark invisibility may not be able to cover their aura, if the big octopus comes to the door again, they may be wiped out.
With his cultivation and status, who would dare to play tricks on him like this As I said just now, the Emperor of Heaven had many wives at that time.It s just that Qiu Chanzi s state looks a little creepy.
It s fine now, I only use my hands, so I don t have to worry about killing you.Under the leadership of Yu Yanluo, several people shuttled back and forth in Dongting Daze.
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Yun Jianyue s heart skipped a beat, thinking that she might have been recognized by this ice stone girl, right I was about to say something, but I was afraid that the explanation would be too deliberate and would reveal flaws.It obviously didn t expect such a change, and fell down instantly due to its unstable center of gravity.
Blame me for not reminding you, if you eat demonization, don t blame us Gummies Dosage Of What Sleep Cbd 47942 For for ignoring you.That s it. Zaan felt a little lost. Stinky boy, you seem disappointed Yun Jianyue glared at him, and Yan Xuehen and Yu Yanluo also stared at him with half smiles.
The situation of the battle is really tense now, and the winner may not be known until dawn.Chi kissed a mournful look. Remember the URL. oqiuxw. At this time, the For Cbd Users Cv Everyday 24975 Products Sciences reinforcements from the Lion Clan and the Golden Crow Guards guarded by the prince climbed onto the wall one after another, and each of them shot at the crowd with their crossbows blessed by runes.
Suddenly, his heart moved, and he looked up at a tree several feet away, where there was a faint figure in the shadow of the tree.The man in front of them is naturally the lion king and lion shaking the sky.
Zaun was about to answer when suddenly there were crackling sounds from the ground.And Xiao Jianren and other embroidered clothes envoys couldn t help but glance at her, obviously this body was too lethal to straight men like them.
Por Felipe González | Director de Ventas Comercial, Cisco México.