Por Felipe González | Director de Ventas Comercial, Cisco México.
El negocio de la hospitalidad, conformado por los viajes de negocios o placer, hotelería, entretenimiento, transporte, restaurantes y todo lo que tenga que ver con la parte lúdica de la vida vive en estos momentos una revolución por la digitalización y el uso de tecnología que permite conocer en tiempo real cuál es la necesidad que se le presenta a cada persona.
Nómada por naturaleza, pero sedentario por múltiples razones, el ser humano ha encontrado en los viajes una manera de saciar su curiosidad por conocer el mundo, lo que ha generado una próspera industria de resorts, cruceros, y centros de congresos.
La “hospitalidad” representa en la actualidad 3% del PIB mundial, por lo que Cisco ofrece soluciones que apoyan la digitalización de las organizaciones que participan en el mismo, para hacer de los viajes, experiencias únicas e irrepetibles, como sucede, por ejemplo, con los visitantes a la Arena MGM de Las Vegas, Nevada, donde los huéspedes desde su llegada reciben información de sus reservaciones de espectáculos deportivos y musicales, restaurantes y demás atractivos del complejo turístico , casino y centro de entretenimiento.
En el caso específico de México, la industria turística, que recibió cerca de 40 millones de visitantes el año pasado, representa ingresos para el país por más de 21 mil millones de dólares al año, 8.7% del PIB, al ofrecer al viajero 63 aeropuertos internacionales, 58 centros de convenciones de clase mundial y atractivos turísticos para todos los gustos, como son: 150 zonas arqueológicas, ciudades coloniales y playas, además de 58 centros de convenciones de clase mundial por lo que el país ocupa el 5to lugar en el sector de reuniones en el continente americano y el 21 a nivel mundial.
Las cadenas hoteleras y de resorts en el mundo están conscientes de lo difícil que es mantener fiel a un visitante a una marca en especifico y que puede lograrse en buena medida través de la digitalización de los procesos internos de los colaboradores y de servicios al huésped, por lo que Cisco desarrolló una arquitectura de soluciones que abarca tres aspectos fundamentales: empoderar al personal y equipos de trabajo de los hoteles y resorts con herramientas que ayuden a realizar mejor su trabajo; herramientas innovadoras que permitan al huésped tener una experiencia que lo haga fiel a la marca (engagement) y por supuesto ciberseguridad que proteja los datos de todos los involucrados.
Empodere a sus colaboradores para transformar la experiencia en hospitalidad:
Gracias a la era digital, los colaboradores de la industria de hospitalidad han evolucionado de estar simplemente sentados atrás de un mostrador a verdaderos consultores para sus huéspedes a través de tecnologías móviles que permiten acelerar la asignación de habitaciones, aplicar promociones y ofrecer reservaciones para actividades de entretenimiento dentro y fuera de las instalaciones de los resorts, cruceros, casinos, arenas de espectáculos, entre otros. Además, estas herramientas digitales aceleran la capacitación de los colaboradores y mejoran su capacidad de comprensión sobre nuevos servicios y la resolución de problemas se acelera y hace más eficiente.
Haga a su huésped fiel a la marca:
Existe una gran oportunidad para “fidelizar” a los clientes, razón por la cual se busca retenerlos, por lo que herramientas digitales como las de Cisco, permiten que los viajeros obtengan experiencias personalizadas a través de sus dispositivos móviles desde su llegada al establecimiento o crucero y con una robusta red Wi-Fi, se les puede informar sobre los servicios y mapa del mismo, programas de lealtad, entretenimiento y compras reforzado con herramientas punto a punto de alta resolución para videos interactivos y promociones.
Seguridad, misión crítica para el crecimiento:
Mantener los datos seguros, tanto de los huéspedes como de los colaboradores debe ser siempre una prioridad. En estudios se ha demostrado que 73% de usuarios de algún bien o servicio camban de proveedor o marca si no se mantienen seguros sus datos. Cisco ofrece a sus clientes un ecosistema punto a punto que entrega seguridad digital a los huéspedes, colaboradores, sistemas y a la marca, ya que ofrece un portafolio de arquitecturas que incluye hardware, software, servicio y consultoría.
Gran parte de los inconvenientes al viajar o al asistir a un evento se presentan por la falta de coordinación entre el lugar que ofrece el servicio y el cliente. La falta de un boleto, la demanda de un insumo, la pérdida o descompostura de una llave para abrir el cuarto de hotel o para limpiar alguna zona se resuelve de inmediato a través de la digitalización, lo que permite obtener una experiencia amigable, sin necesidad de perder el tiempo en llamadas, en esperas o en trámites innecesarios, por lo que los clientes logran una satisfacción completa en los servicios que reciben.
La industria de la hospitalidad ya se encuentra totalmente inmersa en la cuarta revolución industrial, lo que sin duda generará un gran crecimiento en este sector tan importante para el PIB mundial.
Entre el 17 de enero y el 7 de febrero despegaron más de 163 aviones cargueros desde Ecuador y Colombia, triplicando el promedio de envíos regulares semanales.
Blockchain está marcando un antes y un después en la gestión de la cadena de suministro, ofreciendo una herramienta potente para responder a las crecientes demandas de transparencia, eficiencia y sostenibilidad en un entorno global.
La adopción estratégica de la inteligencia artificial en la fabricación puede ofrecer eficiencias significativas. Desde mejorar la seguridad hasta optimizar las cadenas de suministro, la IA está transformando la forma en que las empresas abordan los desafíos laborales y planifican su futuro. Los líderes de la industria deben estar preparados para abrazar esta revolución tecnológica y capitalizar las oportunidades que la IA presenta.
La participación del ferrocarril en el transporte de carga en México ha crecido de manera continua y ha alcanzado niveles comparables con varios de los grandes sistemas ferroviarios del mundo.
But now, his daughter has recovered her appearance and has become the bright pearl on Tianwu Continent.The three mysterious crystals could even create three powerful men, but Lin Xuan got them all, and the other seven Tianjiao didn t even get a hair.
As long as they take the Immortality Golden Pill, they can recover from serious injuries.The jade hand waved, and the two purple palms erratically snapped out in an instant.
But Tianyouque is different, the opponent is a peerless beast, and there is even a magic weapon like 69 Using Cbd Gummies For Appetite Stimulant A Comprehensive Guide the Nine Nether Demon Sword, whose power can be used without limit.The triangular eyed man showed a satisfied smile when he saw these alchemists being intimidated.
This action was very quick, almost completed in an instant.Dean Xuan was also taken aback, his face changed rapidly, and even the hands in the cuffs were clenched tightly.
Fire Phoenix Chaotian Thunder Snake Fist pierced the sky with a single blow, and dozens of Cbd Gummies 20 To Clean Blood Vessels A Comprehensive Guide To Improving Heart Health Pjpes Eightfold Venerables launched fierce attacks, and countless energies blasted forward quickly.Like a peerless demon king waking up from hell. The huge skeleton monster stared at Lin Xuan.
They could naturally hear that the voice belonged to Lin Xuan, but how could this be possible, how could the other party still be alive under this berserk energy, shouldn t he be blown to pieces.A streak of golden light hung down ten thousand feet, sweeping across the entire sky.
Damn it, this Young Master Lingfeng is really careful, he actually called a Ninth Layer peak martial artist And it s not that the Ninth Elder has an ugly face, if it wasn t for the killing array, he might want to escape now.Just kidding, who does he Making The Choice How Effective Are Choice Cbd Gummies For Ed 38 think he is, he still wants to accept such a terrifying dryad, it s really shameless Look, he will definitely fail.
In addition, Lin Xuan also has a king killing formation in his hands, so as long as he doesn t match the leader of the Black Dragon Sect, there is not much problem.By now, the entire Daxuan Empire knew about it, so he naturally Come and see.
He didn t expect that there was a prince nearby. Originally, he didn t intend to pay attention to Duan Qingqing, after all, Duan Qingqing can play with it by himself.This is not good news for them. Because the way out was blocked, they couldn t get out for a while.
As expected of Shangguan Qi, he was indeed terrifying.There was a dead silence in the sky, and all the warriors of the Holy Land were completely dumbfounded.
In the next moment, Lin Xuan s expression was solemn, and a black armor appeared on his body, and the dragon sword domain completely wrapped him up.Lin Xuan retreated after being shaken, and then stopped.
Half a dynasty has been pushed horizontally, and basically no one in the younger generation is his opponent.Don t worry, I will thank you very much when I become a saint.
Duanyun King of Yunhai 896 Can Cbd Gummies Hurt You Understanding Potential Risks And Benefits took the lead in roaring. He waved his palm, and suddenly the whole space was blown by a strong wind, and clouds and mist appeared, and the void was quickly torn apart, and the darkness was terrifying.Let s see if you killed me or if you were swallowed by the Demon defense knife first.
Every time it rotates, it brings up a large piece of sword light.Originally, the woman s situation was very dangerous, but now with the Strongest 46764 Cbd Gummies High terrifying attack of the demon king, it is estimated that she would not be able to get out at all.
Even the Four Elephants Holy Land couldn t avenge him.Because they have to get rid of each other today. The next moment, the woman in pink gritted her teeth, murderous intent appeared in her eyes, and then she began to tear her clothes with a pair of jade hands.
Lin Xuan swung a series of sword qi to counter it. Useless boy, don t struggle anymore, no matter how powerful you are, you can t defeat these sword formations.The wind and fire confronted, the energy surged, and the entire sky was completely obliterated.
Feeling this breath, the bodies of the warriors around were slightly Pure Kana Cbd Gummies Dr Juan 96422 Rivera chilled, and a chill rose from their hearts.Below the Liuli Palace, there are five great peaks, and Jin Jianfeng is one of them.
Immediately, the incomparably pitch black demon palm turned into a black flame, rushing towards the sword energy quickly.After all, in a 03 Mens Multivitamin With Iron Gummies A Comprehensive Guide Zundi duel between masters, sometimes one move can determine the winner.
Whoever is favored by General Qianshan may break through and enter Liuli Palace.Such a terrifying sword light, such a terrifying flame power, this man is not only a swordsman, but also a fire warrior.
This took him by surprise. Damn it, I don t believe it, you cheated, you must Effective Cbd 61485 Gummies For Seizures Recommended For Epilepsy Patients be in collusion Hmph, don t you just want to deceive the young master, I won t be fooled by this.And if the news is exposed, I am afraid that the five holy places will take the lead in attacking him.
Even though he changed the angle, the opponent s sword energy was still accurate, entering from the split armor.Next, the eighth prince arranged for Lin Xuan to stay in the palace, and the others did not leave, but lived in another place.
What a beautiful little baby, I remember you, you should be from Jin Jianfeng.Not only are you outstanding in swordsmanship, you are also a beast trainer, and now you can make alchemy.
Such a person must have a lot of background. However, the young man from Yanyun Sect behind did frowned.Everyone is a genius, and they are all six star kings, but the strength displayed by the other party is not at the same level as them.
Ahead, the energy vortex also gradually disappeared, and then dispersed.
Zaan has fought against such a female devil, and he is still here safe and sound, with no visible injuries on his body.Zuan recognized at a glance that the talisman in her hand was the lifeline talisman from before, and he couldn t help being overjoyed Thank you, sister Daoyun, I saved my life last time in the Reaction To Cbd Gummy A Comprehensive Guide To Benefits Side Effects 675 And Safety Vnlxd secret realm thanks to this talisman.
The man in front of her was completely different from the ones he had met before.Zaun replied. Yu Yanluo bit her lip You don t care about your body so much.
Only then did he have no ability to resist. Shaking away the haggard Taoist with thick eyebrows, Zaan frowned secretly.The Jian family in Yunzhong County is very powerful, and the Yu family is also deeply rooted.
Zuan had a headache and How Much Thc Is In Full Spectrum Cbd Gummies A Comprehensive Guide 0133 said, Where do you want me to find another quilt right now Do you want me to go out and find someone else That will expose our relationship.Kong Nanwu on the side couldn t stand the two people driving, and interrupted with a light cough Don t say that your reputation in the capital can t disappear for a long time, even if you can, leave me for a certain range and time, you It will also be wiped out.
Yes, Mi Li was not polite to him, I need the genius earth treasure that nourishes the soul, so that I can stabilize the injury and gradually recover.At this time, someone in the formation shouted They want Vigor Vita Cbd Gummies Reviews And Complaints A Comprehensive Guide 056 to kill us Regen Cbd Gummies Walmart 722 all as traitors, brothers fight Everyone s heartstrings were tense, and they were detonated by someone like this, and everyone subconsciously followed blindly.
Por Felipe González | Director de Ventas Comercial, Cisco México.