La inteligencia artificial será la solución para el servicio al cliente

Por Sergio Vargas | Director comercial para Online Travel Agencies en Latinoamérica.

Los usuarios de telefonía móvil están superando los 5 mil millones en el 2017 y se espera que para el 2020 al menos casi tres cuartas partes de la población mundial cuenten con servicios móviles.  Esto según un estudio de la GSMA, quienes atribuyen el crecimiento a los mercados emergentes y la contribución de la industria móvil a la economía global, el empleo y el desarrollo social.

Es por este motivo que nuevas aplicaciones y plataformas online han ganado fuerza convirtiéndose en las respuestas para un sector que cada día busca más la automatización, personalización y digitalización. Los Chatbots son un ejemplo claro, este programa que está basado en la inteligencia artificial (IA) conduce una conversación mediante texto o audio y simula como una persona se comportaría para crear una interacción humana.

Estos programas funcionan principalmente en sistemas de mensajería por lo que los chatbots tienen un alto potencial de revolucionar la forma en la que se hace e-commerce y servicio al cliente. Según el Sample-Global Chatbot Market, se espera que a finales de 2024 el mercado global de Chatbots alcance 994.5 millones de dólares y que generen un ingreso de 626.3 millones de dólares.

Aplicaciones como Whatsapp, que cuenta con 1 billón de usuarios en el mundo y es el medio más utilizado en la región, principalmente en Argentina y Colombia, con 90% de usuarios, y Brasil y México con 85 y 84% respectivamente, se ha convertido en uno de los canales directos para la aplicación de estos programas de IA, especialmente para la búsqueda de tiquetes y planes turísticos.

Además, en el 2016, Mark Zuckerberg, fundador de Facebook, anunció que la prioridad de la red social –que ya cuenta 2 mil millones de usuarios mensuales activos– estaba en apoyar los chatbots e inteligencia artificial mediante Facebook Messenger.

Como es el caso de Aeromexico quienes dan la oportunidad a los viajeros de buscar boletos mediante su Aerobot en el Chat de Facebook, disponible en inglés y español, también proporciona actualizaciones del estado del vuelo y responde a las preguntas más frecuentes, como consultas sobre la asignación de equipaje. Según el presidente de la aerolínea 73% de los mexicanos se contactan con sus compañías mediante Facebook. Pero también quieren prestar sus servicios a clientes que utilizan asistentes de inteligencia artificial como Google Home y Amazon Echo.

Aunque la inteligencia artificial aún necesita mayor desarrollo para llegar a un punto en el que el servicio al cliente sea en su totalidad desarrollado por bots, empresas como iAdvize, una plataforma de marketing conversacional, están utilizando la IA para responder preguntas básicas o repetitivas, calificar al usuario y trasmitirlo a un operador de ser necesario.  Así, los operadores humanos podrán concentrarse en las preguntas de alto valor añadido y compartir sus conocimientos especializados.

La tecnología de búsqueda de Amadeus utiliza IA y aprendizaje automático para continuamente mejorar los algoritmos de búsqueda y dar resultados más precisos y relevantes a las agencias de viaje.

Claramente estamos en un momento en que la IA está siendo aprovechada por la industria de viaje como una oportunidad para atender a sus clientes de una forma más personalizada y más económica.

 

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In the Dishu chat group, it can now be confirmed that No.The Tong Gong dropped the iron ore calmly, pushed Xu Qi an s waist with a scabbard, and gestured with his eyes.

Governor Zhang nodded, and ordered someone to get the pen, ink, paper and inkstone.I hope he can solve the puzzle as soon as possible and find the evidence left by Zhou Min.

And nourished by the resentment overflowing in the undercurrent, it has survived until now, and the soul has not been annihilated.The dream witch who faced the face of the magistrate sneered, raised his hand, and grabbed the necks of the two silver gongs.

What s the matter, Daoist, are you hungry Xu Qi an was in a daze when he heard a familiar voice behind him.Guanylic acid is abundantly present in shiitake mushrooms.

Intensified.Speaking of this, he smiled gently I also want to see what he has to say.3 Why should my No.3 stop him Unless I blew my identity, but I praised Tonggong Xu Qi an so much before, but now I am so ashamed that I will explode in place if I am exposed naked, and I can t be a human being.

Although he has locked a general range, it still includes many, many people.The second is to find out the case that Dad was involved in back then.

The humble worker drank too much wine, just ran to the top to pour water.Xu Qi an said in a deep voice.Daoist Jin Lian was stunned, silent for a moment, and said Then you guessed wrong, what is sealed under Sangbo is not the first supervisor.

Nangong Qianrou sneered, Father, you know that he Maybe you have a different heart, but you want to miss the old love.In less than half a stick of incense, clues can be found and the real cause of death can be deduced.

For the sake of the big chapter, here are a few chapters.A black light rushed out of the feng shui plate, engulfed the female ghost, and put it in the feng shui plate.

He seems to be able to sense my thoughts, is it through Buddhism His mind should not be able to read memories.But the rebels did not continue to attack.They held their swords, their faces were ferocious, vigilant, and fearful.

You have a good rest.Xu Qi an gently pinched the girl s face, and took Xiao Douding away.That is to say, the population can grow steadily in 30 years of normal reproduction.

what is the name of the gong My lord, I don t know.The so called military advice is to use force to persuade the monarch or elders to obey.

Li Miaozhen subconsciously retorted I m not a warrior.In the conflict with Henghui, she accidentally fell out of her arms.

Xu Lingyue s delicate face was full of smiles, and she opened it Letter to aunt Mom, I ll read to you the letter that elder brother sent you.Items are packed in a small jade mirror, such as silver, gold, silver tickets.

The servant originally thought that some female family member in the mansion had been wronged and ran to the yard to vent, so he took a lantern and shone in the past, who knows.Why are you so proficient The black cat shook his head.

The paper figurine turned into a Susu girl with exquisite makeup, with a sad face, Master.Bang She hit the invisible air wall and bounced back.

Yang Chuannan didn t express his opinion, just sat motionless like a mountain, and let a group of people speak in a strange way.I m sitting outside, you guys go to bed quickly.Xu Qi an knocked on the door of the house with his finger.

Dali Temple Qing said.I only give you three days. Emperor Yuan Jing s face was cold.Your Majesty, Mr.Xu Qi an nodded.After the inspection, there was no abnormality, and everyone returned to the cabin, Xu Qi an asked again Give me your book to read.

Why doesn t the Taoist priest speak with a good intention Too shameless, I don t want to talk.Then Liang Youping killed the owner of the dog butcher shop, and personally It is unreasonable to hand over the account books to you.

From the tax bank case to the Sangbo case, and now, he has offended too many bigwigs in the court, and he has been tied to Wei Yuan to death.

I don t know what life and death post you re talking about.Well, I don t have to listen to your praise, but.Yu Liao s voice gradually softened after speaking.

I thought so, but when the eldest son Tan Su said it so disregarding the occasion, Tan Fuke couldn t help but lose face.Yu Liao smiled slightly at her, and the tip of the sword slashed towards Susu s arm again, and a piece of flying flesh and blood rang out again with her screams.

The revenge was indeed reported, but her sister was also manipulated by the monster.Just don t take it too far.Almost as soon as she finished speaking, the spirit vines in Tan Su s hand rushed towards Tan Feng, changing from one to three.

Chen Gui ran into the door, put his hands on his knees, took a few breaths, wiped the sweat off his face, got up and ran to the room where Meng Fan was locked.This trip was also to secretly search for the old devil.

Could you explain in detail how your daughter s love was lost Time is urgent, maybe the child can be saved earlier.It is the resentment of sixteen babies who died unexpectedly.

When Tan Su approached, Qin Su handed him a handkerchief to signal him to stop sweating.Su Ma er saw Yu Liao s open palm, so she remembered that she was illiterate.

There is enough money for incense sticks.Yu Liao said to him The hypocritical rhetoric was amused.And your junior brother Meng Xun and Yan er, how long do you think it will take before they find out that we are missing Under these circumstances, how long can you trap me After speaking, the expression in her eyes stabilized a little.

This gesture was more like a host inviting guests.Before walking a few steps, Tan Feng turned his head slightly to look at Yu Liao, with a smile in his eyes I think this is the Daoist who has saved the Qing Dynasty, and you are my brother s master.It was cold at night, and the chill seemed to penetrate directly into her heart from the soles of her feet, just like her night.

Yu Liao raised her eyebrows slightly when she heard the words, and continued calmly Said Since he is so kind, how can the aunt be sure that he is the demon clan in my mouth The aunt glanced in the direction of Qin Su and her son again, and then continued Because.Under the pressure of the other party s eyes, she stopped her smile and said to Tan Su, of course I remember.

You didn t see what happened to the two of them, so why did you say such serious words as killing your brother Is it because Tan Su did this Do you want their brothers to kill each other After speaking, Yu Liao still had her usual smile on her face, but there was only indifference in her eyes.Although the opponents he fought with did not die according to the rules, almost all of them were eliminated.

Yu Liao knew that there must be another origin, Su Ziyang s son, Su Mu, also mentioned Gu Jia s parents, and he probably had something to do with the old devil.She actually knew that she was tired of this woman just because she might be the person Tan Su had been attracted to in her previous life, and she found her again because she was tired of her in this life, so she was really selfish.

Seeing her hanging on her shoulder blades and swaying.I won t practice it in this life, master, please don t touch it, okay Tan Su s tone even tinged with pleading.

But our screams attracted no one.Yu Liao knew immediately after hearing the words that the man in red probably used a spiritual or magical cover.Everyone, stay safe and don t be restless, stay safe and don t be restless, she said, seeing that the people below were finally not so restless, she waved her fan and supported her from behind with one hand.

With tears in her eyes, Meng Fan finally burst out laughing, the big stone that had weighed on her heart for many years finally fell to the ground.In the mouth of the senior brother, even if the person who was transformed by Xue Ji is the closest person, who would think that the person next to the pillow is no longer the pillow border people.

He asked suddenly, but his tone was flat, which made her think for a while before replying.Yu Liao fell silent when he finished speaking Some were pleasantly surprised So it s Shan Wan, she is a disciple of my senior sister, Taoist Master Qing Ya.

The woman s eyes opened quietly, and a few drops of water on her eyelashes were particularly obvious.We will try our best when the time comes, Madam, eat first.

She glanced at the two maids serving the tea, and said with some disgust in her eyes Earlier, the maids were cowardly and neglected a few of you and didn t serve tea to your room.

A Xi is still saying the same thing.A Yuan wanted to struggle again, but the disciple who searched was impatient, so he came forward and dragged A Yuan away.Tens of thousands of people in the city, as well as those in surrounding villages and towns, were silently annihilated, becoming the nourishment for the Buddha to condense mountains and rivers.

The two dignified super ranks were restrained by a half step martial god until now, not only failed to kill each other , I was seriously injured.After leaving, she just started looking for Meng Jingzhe in the hall.

Is this how you obtained your strength, senior You don t have your own unique skills, but you have to suck blood from your own bloodline clansmen.The eastward relocation is a waste of people and money.

Although Qishan Xianzun kept saying that he could detoxify, but she was a medical practitioner, Meng Jingzhe didn t understand this, if there was any mistake in the detoxification, it was still up to her to explain everything.Jinghe Jianzun said.Meng Jingzhe heard the words, and immediately began to tentatively absorb them.

Although I keep rejecting some activities, there are still some unavoidable activities to participate in.That is to generate a new force from the balance through the perception of yin and yang.

And even if Luanyu successfully aroused Liuli s lust and made her want men uncontrollably, it still didn t achieve the effect of confusion and obsession.The dust on its body gradually shook off, and Meng Jing and Meng Jingzhe gradually saw its appearance clearly.

Do you remember this place Meng Jingzhe asked softly.The coercion was all over the sky, as if they wanted everyone to be buried together.

Then, he grabbed his chest and pulled out the Taiping knife.All the way is surrounded by fairy clouds, like being in a fairyland.

The Buddha statue stood still, and the eight great Dharma figures appeared one after another behind him.Oh, I just suspect that they are having an affair.The aunt said.

Arranging flowers and making jade every day, my stomach just doesn t respond.Ke Dao said dissatisfied.Yeah My aunt was kind, she stared at Ke Dao with her beautiful face up, Can you teach my daughter to read It is overkill, it is a dignified and sacred carving knife, teaching a young child to read, how can it lose points I just need to tap it lightly, and I can help her enlightenment.

Come in An old voice came from the meditation room.At the same time, Gu God also controls Xu Qi an s mind.

They are very similar to the lines imprinted on the tentacles of the big octopus.Three Create an exclusive yellow book for Mahayana Buddhists, which can effectively prevent wild monks and temples from accepting disciples privately and expanding disorderly.

I borrowed this body, why, can t you borrow it Meng Jingzhe secretly thought, borrowing from the system should be considered a loan.Compared to him Meng Jingzhe casually drew another portrait.

Belongs to a rational and career oriented strong woman.Finally, there was a flash of figures in the hall, and Xu Qi an rushed back.

The ferocious giant ape bared its teeth, like a terrified beast, and could only embolden itself by acting fierce.As a first grade warlock, Jianzheng was the same age as Guo, and he should have given him a bright future even if he regained his luck, but he didn t.

Meng Jingzhe has always followed Qishan Immortal Venerable not far away, seeing Qishan Immortal Venerable suddenly change direction, Meng Jingzhe followed immediately.Immediately afterwards, Axi grabbed lightly in the void, and the He family hiding in the dark was immediately caught out and thrown on the ground.

This is why they have to ask Xu Qi an for help.In the eyes of Ba Ji and other leaders, Xu Qi an is of course not afraid The power of the Gu God and the extraordinary Gu Beast, but it takes a lot of energy to find them.If the descendants of gods and demons join the war, it will be a fatal threat to us.

Open Gong Daoyang s locked limbs. Seeing this, Du Fei reached out and grabbed Du Da and Gong Daoyang s ankles and pulled them out hard.This made his curiosity increase to 100. Doctor Du, p Du Heng smiled softly at the doctor who stayed behind, and said half jokingly, Of course I will prescribe the medicine.

The first headache is in the upper burner, and the water and fire in the kidney tonifying are in the lower burner.But it doesn t matter, when you feel better driving a car worth 500,000 yuan, I ll exchange it for you with a car worth 1 million yuan, and then I ll buy it for you with a car worth 2 million yuan.

After that, you can According to the actual condition of the patient, reduce the aconite and warm the yang without damaging the yin.However, Our pharmacy has this medicine, so I don t need to trouble you.

While watching the film, Du Heng dropped the bag in his hand, pointed at the film with his free hand and said, Look here, there are still some fragments here.With just a few words and a few questions and answers, the girl s mood suddenly jumped, almost making her dizzy.

The person said, Let Captain Zhang take a good rest and regain his energy.Schizophrenia, you were cured in one day Director He swallowed again and looked at Du Heng in front of him in disbelief.

And you see that you are fine now, that is because I used other tonics to improve your physical fitness in a balanced way.It can not only fill your blood vessels, but also speed up your body s metabolism and keep your kidneys in good condition forever.

And, Find those missing underwear. I believe there must be traces left by the murderer on those underwear.As if she had received an amnesty, the girl left her husband and ran out of the clinic.

Especially since she was still in the capital, where elites from all walks of life gathered, he didn t want his niece to be cheated because of material things.He won t do anything to recruit you, and he offends you for nothing.

Brother, I must listen to you. Let s talk about business first.Do you know what the situation is There was a slight silence on the other side of the phone.

One is on top and one is on bottom. While his face was burning, he also wanted to ask Du Heng what his diagnostic ideas were, but with the patient around, he couldn t figure it out.Some people find themselves online and have the same experience.

The junior student was startled by Guan Bo s sudden action.Du Heng smiled and said, Don t worry now, don t worry about it, otherwise you will age quickly.

Shouldn t your focus be on these specialties The interns gathered around didn t say anything.This was one of the reasons why Du Heng was unwilling to let Wu Shengnan continue to do this job and strongly urged her to switch to back office or other departments.

Du Heng patted him gently. He took the back of Wu Shengnan s hand and said, Don t worry, it s just a happy pulse.XX did. He slandered and slandered Chinese medicine.

He pushed Du Heng and hugged Du Yi in distress. into his arms, You are such a boring person, are you having fun coaxing your children to play Go away now, get out of here.Gong Daoyang has learned a lesson about this kind of thing.

It was taken with his mobile phone. Based on how crazy he was just now, I think he will definitely release the video.Look at the middle and upper class people in Western societies, who would send their children to public schools Do they receive happy education If you look at the middle and upper classes in Western society today, as well as the controllers, which one stands out from happy education They are all students trained in private schools, elite education, and exam oriented education.

What he did , is respect for the profession of Chinese medicine, recognition of the profession of doctors, and expresses piety for life.She thought a lot on the way and thought about a lot of things to say, but when she actually stood in the office and looked at the familiar colleagues in the seats but with different eyes, her brain suddenly became empty.

It has been ten days since he came. Everyone he usually sees is busy with their own business and very lazy.If it s too expensive, you can give it to me. Just give the child some medicine and we won t hospital him.

Looking at the grinning Duda, Gong Daoyang s heart was beating wildly, but he still tried to comfort him, Don t worry about it.It s impossible for him to stumble just because of a weak stomach, right Du Heng did another test in confusion, but the result was still a deficiency of the spleen and stomach caused by excess cold and dampness, which was no problem.

In this case, it is no longer suitable to stay in the emergency department.After all the talk, he still laughed, but none of these people wanted to leave.

Now all Guan Bo s patients have been transferred out, which means that unless there is something we can t handle, Mr.