Por Sergio Vargas | Director comercial para Online Travel Agencies en Latinoamérica.
Los usuarios de telefonía móvil están superando los 5 mil millones en el 2017 y se espera que para el 2020 al menos casi tres cuartas partes de la población mundial cuenten con servicios móviles. Esto según un estudio de la GSMA, quienes atribuyen el crecimiento a los mercados emergentes y la contribución de la industria móvil a la economía global, el empleo y el desarrollo social.
Es por este motivo que nuevas aplicaciones y plataformas online han ganado fuerza convirtiéndose en las respuestas para un sector que cada día busca más la automatización, personalización y digitalización. Los Chatbots son un ejemplo claro, este programa que está basado en la inteligencia artificial (IA) conduce una conversación mediante texto o audio y simula como una persona se comportaría para crear una interacción humana.
Estos programas funcionan principalmente en sistemas de mensajería por lo que los chatbots tienen un alto potencial de revolucionar la forma en la que se hace e-commerce y servicio al cliente. Según el Sample-Global Chatbot Market, se espera que a finales de 2024 el mercado global de Chatbots alcance 994.5 millones de dólares y que generen un ingreso de 626.3 millones de dólares.
Aplicaciones como Whatsapp, que cuenta con 1 billón de usuarios en el mundo y es el medio más utilizado en la región, principalmente en Argentina y Colombia, con 90% de usuarios, y Brasil y México con 85 y 84% respectivamente, se ha convertido en uno de los canales directos para la aplicación de estos programas de IA, especialmente para la búsqueda de tiquetes y planes turísticos.
Además, en el 2016, Mark Zuckerberg, fundador de Facebook, anunció que la prioridad de la red social –que ya cuenta 2 mil millones de usuarios mensuales activos– estaba en apoyar los chatbots e inteligencia artificial mediante Facebook Messenger.
Como es el caso de Aeromexico quienes dan la oportunidad a los viajeros de buscar boletos mediante su Aerobot en el Chat de Facebook, disponible en inglés y español, también proporciona actualizaciones del estado del vuelo y responde a las preguntas más frecuentes, como consultas sobre la asignación de equipaje. Según el presidente de la aerolínea 73% de los mexicanos se contactan con sus compañías mediante Facebook. Pero también quieren prestar sus servicios a clientes que utilizan asistentes de inteligencia artificial como Google Home y Amazon Echo.
Aunque la inteligencia artificial aún necesita mayor desarrollo para llegar a un punto en el que el servicio al cliente sea en su totalidad desarrollado por bots, empresas como iAdvize, una plataforma de marketing conversacional, están utilizando la IA para responder preguntas básicas o repetitivas, calificar al usuario y trasmitirlo a un operador de ser necesario. Así, los operadores humanos podrán concentrarse en las preguntas de alto valor añadido y compartir sus conocimientos especializados.
La tecnología de búsqueda de Amadeus utiliza IA y aprendizaje automático para continuamente mejorar los algoritmos de búsqueda y dar resultados más precisos y relevantes a las agencias de viaje.
Claramente estamos en un momento en que la IA está siendo aprovechada por la industria de viaje como una oportunidad para atender a sus clientes de una forma más personalizada y más económica.
Mediante algoritmos numéricos en un motor de inducción, puede medir la corriente del embobinado, la posición angular del eje del motor y adquirir señales de funcionamiento.
El ElitePOS presenta un diseño modular impresionante, distinto a las terminales POS de gran tamaño, tipo caja, que se utilizan de manera común en las tiendas minoristas.
El crowdsourcing está redefiniendo la forma en que las empresas manejan las devoluciones, ofreciendo una solución que no solo facilita el proceso para los clientes, sino que también mejora la eficiencia y reduce costos. Al adoptar estas innovaciones, su empresa puede transformar las devoluciones en una ventaja competitiva, incrementando la satisfacción del cliente y fortaleciendo la lealtad a la marca.
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I saw him holding both hands, muttering words in his mouth, and already holding a formula.It is exhaustive and has no tolerance. It seems that the hidden possibilities are endless and inexhaustible.
Although this place is a must for others, she no longer misses it at all.Although the dispute is serious, it is not as important as the life and death of Yin and Yang Dao, so there is no need to use longevity to fill it.
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But being unable to stop it is one thing, but escaping in such a puzzling and almost unbelievable way is another thing Moreover, Long Yun and Fengqing felt that it s hard to catch up once it s gone.Ma Ningyuan and others had a thought, and suddenly thought Linghu Qubing, a foundation building monk with mysterious origins, might understand the mystery.
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Another example is that a wave can pass through several gaps at the same time, and even split into more microwaves, but can one particle do it Of course it s impossible Lin En was not angry because of everyone s doubts.Process
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This is common sense in the entire empire However, the world described by the wizard is completely different.He must have overlooked something
After all, the opponent must know that such an offensive is not enough to break through their defense line, but they still use such an unchanging method of strong attack.
Lin En nodded, not too surprised. Without the other party s acquiescence, how could the noble dare to make such a big deal.This is why Aurora used the electromagnetic railgun just now, which in turn attacked Harrov and Vittorio.
Of course, this is also inseparable from the delivery of massive newspapers every week.Lord Lucia, these precious dragon fruits are tributes to the Lord.
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Then it lowered its head and closed its eyes without any movement.Warlock looked at Cecil and couldn t help but feel chilled in his heart.
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This strange particle is scattered from the radium element.After all, he is not simply the founder of quantum mechanics, but he has a relatively complete quantum theoretical model.
The speed of light is so fast that it is unimaginable.
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In other words, the four strongest people who have reached the Dao realm today, and with the help of this formation, are still not enough to form a sure fire victory without blame Gui Wujiu s figure was like a sword, and he rushed straight towards Xi Lerong.Just now, so many people joined forces and couldn t block the opponent.
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There is no difference at all on the first floor it is not appropriate to say so.Sure enough, half an hour later, a figure, light and slender, even a little charming in his softness, approached the hairpin at a seemingly slow but fast speed, slowly drifted down, and smiled deeply at the Zhentan Sect s mountain gate.
The so called opening up does not mean the innovation of a magical power rather, it means dividing the sixteenth into eighty, mastering half of the complete Shinryu Kendo as far as the eye can see , and observing the complete Shinryu.However, the individual stone robes are extremely huge, often more than ten feet long and short, and do not work well.
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I only have twenty taels of silver with me. The imperial edict said that we were sent to the army and our property was banned.More than ten kilometers away It doesn t sound far.
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Zhao Hao looked up at the sky with a cold light flashing in his eyes.The Griffin Knights definitely exist, but they won t be able to appear until the critical moment.
If it were a flesh and blood body, he might have to kneel down with a hammer.For bed crossbows, fog has a great impact. After all, the range is several hundred meters away.
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Although there are only tens of thousands of cultists here, which seems to be a small number, there are many strong ones among them.In addition to these, Zhao Hao has another plan to enhance his strength.
Defeated steadily It is impossible to describe the elf warriors at this time.Although it was also transformed from an ant, it was a different kind of life.
It is invisible and has no quality. As long as the vision is locked, it can hit without worrying about being avoided.49,000 This is the final data. The largest amount of data that Bailong can control at one time.
I wonder if your Majesty has any advice Zhao Hao said directly.