Por Sergio Vargas | Director comercial para Online Travel Agencies en Latinoamérica.
Los usuarios de telefonía móvil están superando los 5 mil millones en el 2017 y se espera que para el 2020 al menos casi tres cuartas partes de la población mundial cuenten con servicios móviles. Esto según un estudio de la GSMA, quienes atribuyen el crecimiento a los mercados emergentes y la contribución de la industria móvil a la economía global, el empleo y el desarrollo social.
Es por este motivo que nuevas aplicaciones y plataformas online han ganado fuerza convirtiéndose en las respuestas para un sector que cada día busca más la automatización, personalización y digitalización. Los Chatbots son un ejemplo claro, este programa que está basado en la inteligencia artificial (IA) conduce una conversación mediante texto o audio y simula como una persona se comportaría para crear una interacción humana.
Estos programas funcionan principalmente en sistemas de mensajería por lo que los chatbots tienen un alto potencial de revolucionar la forma en la que se hace e-commerce y servicio al cliente. Según el Sample-Global Chatbot Market, se espera que a finales de 2024 el mercado global de Chatbots alcance 994.5 millones de dólares y que generen un ingreso de 626.3 millones de dólares.
Aplicaciones como Whatsapp, que cuenta con 1 billón de usuarios en el mundo y es el medio más utilizado en la región, principalmente en Argentina y Colombia, con 90% de usuarios, y Brasil y México con 85 y 84% respectivamente, se ha convertido en uno de los canales directos para la aplicación de estos programas de IA, especialmente para la búsqueda de tiquetes y planes turísticos.
Además, en el 2016, Mark Zuckerberg, fundador de Facebook, anunció que la prioridad de la red social –que ya cuenta 2 mil millones de usuarios mensuales activos– estaba en apoyar los chatbots e inteligencia artificial mediante Facebook Messenger.
Como es el caso de Aeromexico quienes dan la oportunidad a los viajeros de buscar boletos mediante su Aerobot en el Chat de Facebook, disponible en inglés y español, también proporciona actualizaciones del estado del vuelo y responde a las preguntas más frecuentes, como consultas sobre la asignación de equipaje. Según el presidente de la aerolínea 73% de los mexicanos se contactan con sus compañías mediante Facebook. Pero también quieren prestar sus servicios a clientes que utilizan asistentes de inteligencia artificial como Google Home y Amazon Echo.
Aunque la inteligencia artificial aún necesita mayor desarrollo para llegar a un punto en el que el servicio al cliente sea en su totalidad desarrollado por bots, empresas como iAdvize, una plataforma de marketing conversacional, están utilizando la IA para responder preguntas básicas o repetitivas, calificar al usuario y trasmitirlo a un operador de ser necesario. Así, los operadores humanos podrán concentrarse en las preguntas de alto valor añadido y compartir sus conocimientos especializados.
La tecnología de búsqueda de Amadeus utiliza IA y aprendizaje automático para continuamente mejorar los algoritmos de búsqueda y dar resultados más precisos y relevantes a las agencias de viaje.
Claramente estamos en un momento en que la IA está siendo aprovechada por la industria de viaje como una oportunidad para atender a sus clientes de una forma más personalizada y más económica.
El de emprendedores busca la posibilidad de que los médicos comiencen a utilizar modelos anatómicos en 3D que son fieles a las características físicas de cada paciente.
Es necesario integrar las estrategias de atención sin importar si la interacción con el usuario se produce a través de un chat, llamada telefónica o en redes sociales.
Cada decodificador tiene contenido educativo almacenado precargado y 5GB de internet que mensualmente serán recargados para uso y consumo de los contenidos del programa Hogar Conectado.
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Meng Jingzhe silently opened the system mall, browsed inside and exchanged for another bundle of gray bamboo.Huang Xian er bit her lip, her soft eyes fluttered, she didn t know what she was thinking about.
In addition, she spent the night in the mountains alone, and she was afraid.He knew that Du Heng could make money, but he also knew that Du Heng only had 200,000 yuan this month, and he also bought furniture and appliances Understanding The Gp17rla3h Benefits Of 300mg Full Spectrum Cbd Gummies For Overall Wellbeing Sftb for two houses, so he took out 500,000 yuan at once, which made him want to ask more questions.
Lu Zhongjiang was obviously moved. but then he said slightly darkly, Hey, I m afraid my body can t bear it, and the higher ups should consider letting me retire early.The three of them worked together to drag them into the yard.
After adjusting his breathing slightly, he walked to Jin Zan s office.what do you think Guan Bo thanked his junior very much.
However, the stars are already high in the sky, so it is not suitable to go at this time.This can help some needy families who really need assistance, and this money does not need to be taxed, which can save a lot.
So when she arrived at the Wellness 9qmtofvk Peak Cbd Gummies Amazon Lpap door of the health center, she was still talking.They bought it and used it directly as medicine. There was no reselling or profit making behavior.
Du Heng didn t mind showing off, just to save face, and continued to pay for the meal.Why are you so reacting After hearing Du Heng s words, Wang Shuqiu snuggled up to Du Heng.
Just go and ask first, they will tell you. Fan Yuxiang went out with a lot of thanks, and Du Heng was also very sad to see it.Is this something a normal person can do It seems aggrieved, but in fact the biggest problem is him.
Medicinal wine is useful, but it must be carefully combined with medicinal materials.Du Heng still firmly stopped him and had to observe for a while longer.
These two daily expenses plus dating, a total of more than 3,000 was spent.It s all for serving the people. That s what you said.
So after Ma Zichen made something, he and Wu Buwei would check it carefully.Du Heng had something in mind, and now he had so many cases on hand.
The blisters on Du Heng s mouth It disappeared, leaving a patch of dry skin.At least Wu Buwei s father is there. With the blessing of this thesis, and Wu Buwei bragging about his possibility, there may be this opportunity.
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Second, the most dangerous part of this treatment was that it was only the beginning of the acupuncture session.Just when he was about to grit his teeth and agree, Wang Shuqiu said something, It s too expensive, maybe 50,000.
In order to leave a good influence in front of their teachers, many students revealed the news to their respective teachers early.But going to the Third Hospital, this is completely impossible.
Or else. I want one set, three sets are too expensive, almost 10,000.So, after Li Nating prepared the medicine, she had to send the patient to the ward.
I just called you but you didn t answer. Phone Du Heng touched his pocket and found nothing.Especially during pregnancy, women need to think carefully.
Por Sergio Vargas | Director comercial para Online Travel Agencies en Latinoamérica.