Imagina que decides adquirir un producto a través de Ecommerce (comercio electrónico) por el excelente precio que ofrece. Al recibirlo, te das cuenta que no es lo que esperabas. Comienzas el proceso de devolución, el cual se ve empañado por agentes de servicio lentos, correos electrónicos que no resuelven el problema y conversaciones por chat que resultan inservibles. ¿Volverías a comprar a través de ese medio?
Empresas lineales
Hoy, las empresas siguen lidiando con este tipo de situaciones. Mientras más abran sus horizontes a nuevos canales de atención, más lealtad tendrán de parte de sus clientes. Damian Gona, Gerente Regional para LATAM y México de Zendesk, comenta que “aunque muchas tiendas tienen canales eficientes para vender sus productos, si no cuentan con un servicio al cliente eficaz e integral, difícilmente podrán retener a usuarios satisfechos con su atención y eficiencia para resolver problemas.”
Clientes distintos
Los consumidores de hoy son distintos a los de hace 10, 5 o 2 años. Las nuevas generaciones pueden hacer comparaciones para tomar decisiones sobre qué producto o servicio es mejor. Con la facilidad que tienen para acceder a cualquier información; la insatisfacción de un usuario puede resultar en una reputación negativa para la empresa. 74% de las personas que realizan una compra, hacen una comparación previa en internet, de acuerdo a un estudio realizado por la Asociación Mexicana de Venta Online (AMVO) y el Interactive Advertising Bureau México (IAB México).
Soluciones diversas
Es necesario integrar las estrategias de atención sin importar si la interacción con el usuario se produce a través de un chat, llamada telefónica o en redes sociales. El estudio A Retailer’s Guide to Getting Omnichannel Customer Service Right, realizado por Zendesk, menciona que el 64% de los clientes esperan recibir asistencia en tiempo real, independientemente del canal que ellos usan. El 87% piensa que las marcas deben esforzarse más para brindar una experiencia de servicio satisfactoria y sin inconvenientes.
Para Alex Barrera, VP de Zendesk para Latinoamérica “la omnicanalidad evidencia la tendencia de las empresas a ser abiertas con los usuarios y permitirles elegir el camino que prefieran para resolver sus inquietudes”.
La tecnología será limpia en la medida en que lo sea la fuente de electricidad. Para reducir realmente a cero el nivel de emisiones, los vehículos eléctricos deben funcionar con energías renovables.
El buen control de stock pasa a ser la médula de cualquier operación, es la columna vertebral de una buena operación, que no sólo sea escalable, sino controlable y rápida.
IDC calcula que las empresas dedicarán al menos 28% de su presupuesto de TI a la contratación de servicios en la nube durante 2017, con lo que inician la transición a un modelo de consumo bajo un esquema de Opex (gasto operativo).
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Why did it disappear after you touched the dragon bones The ancestor of the Zhou family said I don t know this very well either.Fortunately, the appearance of Master Chu Jiang disrupted Master Guihe s rhythm.
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There is no magic reaction, it should be a natural creation.That s it The God of Fire, who broke out again but failed to achieve any results, roared angrily.
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At least a speaker must be sent over to solve this matter.However, we encountered a counterattack from the other party
The God of Fire told the whole story in a more embellishment.
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Ren Mu is about to approach the Eastern Qi Continent.It is all made of fourth grade materials. Its main structure and important positions are made of top grade fourth grade materials.
I ve prepared the reward. I m also asking Master Li for help Ancestor Lou took out a jade box and placed it in front of Li Shiming and said.The environment in the Hell Cave is a bit weird. You must first contact the entrance base, and then contact the entrance base with Hell Island, so that the message can be transmitted.
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Hey, why are all the Yuan Ying ancestors here with the master Li Yuanba broke away from feeling himself.Thank you, uncle Li Yuanba reluctantly accepted the life saving jade talisman and bowed in thanks.
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He has refined a lot of fourth grade elixirs in Beishu Continent, but he has never had the opportunity to refine a fourth grade elixir.That is to say, he took back his spiritual consciousness quickly enough, so that his spiritual consciousness did not lose too much.
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Even if the great monk Chang Ju returns at this time, he still needs to break through the Ziyan Sect s mountain gate formation before he can take action against Li Yuanba.The reason why he didn t die immediately was because he practiced the Yu Qing Lei Canon , and his long term practice of thunder method has strong lightning resistance.
Witnessed by many great monks, the two parties signed an oath contract against the oath runes.He was about to take action against Li Yuanba, but Li Yuanba in front of him mysteriously disappeared.
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How does the intelligence department in the pavilion do things How come the great monks of the Baidi Sect were not discovered here Tang Xuening complained angrily.Who knows that Elder Su has a disciple with such extraordinary talent in alchemy like Li Shiming.
Knowing that one sword can break all laws, and actually having the experience of breaking all laws with one sword, are two completely different experiences.The front row of the square formation was all composed of high monks.
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