Imagina que decides adquirir un producto a través de Ecommerce (comercio electrónico) por el excelente precio que ofrece. Al recibirlo, te das cuenta que no es lo que esperabas. Comienzas el proceso de devolución, el cual se ve empañado por agentes de servicio lentos, correos electrónicos que no resuelven el problema y conversaciones por chat que resultan inservibles. ¿Volverías a comprar a través de ese medio?
Empresas lineales
Hoy, las empresas siguen lidiando con este tipo de situaciones. Mientras más abran sus horizontes a nuevos canales de atención, más lealtad tendrán de parte de sus clientes. Damian Gona, Gerente Regional para LATAM y México de Zendesk, comenta que “aunque muchas tiendas tienen canales eficientes para vender sus productos, si no cuentan con un servicio al cliente eficaz e integral, difícilmente podrán retener a usuarios satisfechos con su atención y eficiencia para resolver problemas.”
Clientes distintos
Los consumidores de hoy son distintos a los de hace 10, 5 o 2 años. Las nuevas generaciones pueden hacer comparaciones para tomar decisiones sobre qué producto o servicio es mejor. Con la facilidad que tienen para acceder a cualquier información; la insatisfacción de un usuario puede resultar en una reputación negativa para la empresa. 74% de las personas que realizan una compra, hacen una comparación previa en internet, de acuerdo a un estudio realizado por la Asociación Mexicana de Venta Online (AMVO) y el Interactive Advertising Bureau México (IAB México).
Soluciones diversas
Es necesario integrar las estrategias de atención sin importar si la interacción con el usuario se produce a través de un chat, llamada telefónica o en redes sociales. El estudio A Retailer’s Guide to Getting Omnichannel Customer Service Right, realizado por Zendesk, menciona que el 64% de los clientes esperan recibir asistencia en tiempo real, independientemente del canal que ellos usan. El 87% piensa que las marcas deben esforzarse más para brindar una experiencia de servicio satisfactoria y sin inconvenientes.
Para Alex Barrera, VP de Zendesk para Latinoamérica “la omnicanalidad evidencia la tendencia de las empresas a ser abiertas con los usuarios y permitirles elegir el camino que prefieran para resolver sus inquietudes”.
La instalación de una solución completa para el fin de línea de Coca-Cola Bottling en Indonesia, incrementó en 50% la eficiencia de la línea en una de las empresas de producción de bebidas más importantes del país.
Erich Wetzel, líder de la Amti, participó en el 9° Foro Nacional IMEF de Infraestructura, en el que se ventilaron acciones clave encaminadas a ofrecer respuestas a los retos de la demanda de servicios de punta.
Con herramientas de inteligencia artificial, los tutores obtienen capacidades como predecir la calificación que obtendrá un estudiante o caracterizar su comportamiento de aprendizaje, esto es, una disminución en su carga de trabajo».
He is in his prime and has strong connections. In other words, he Finding the Best Sleep Gummies with THC Near Me (HGlIu)
is now qualified to become the next head of the Jiuxuan Sect, and Fan Bangyan is definitely wary of him.Since Wu Mian wanted to play with his thoughts, he simply didn t get angry and exposed his thoughts straight to the point.
Blood spurted out on Bai Mo. Yan Yi was so frightened Finding the Best CBD Gummy Store for Your Wellness Needs (hCyio)
that she screamed repeatedly.Have you heard that even Chu Tiankuo will be there tonight He is actually from Panlong Palace Not only that, there are also many big shots here tonight, including Mr.
Cui Ting held a glass of wine and sneered at Qin Feng Don t talk about five million, even if it is 50 million or 100 Just CBD Cartridge Review: A Comprehensive Analysis of Quality and Effectiveness (pCulW)
million, it is nothing to us.This is the real dragon and phoenix among people. She Suddenly there was some expectation, wanting to see what the new Dragon Lord looked like.
He is my little brother. When he comes back, you can listen to him talk to you.It would be best if you really don t know. Before they finished speaking, footsteps were heard in the corridor.
Nirvana has left Longdu for many Can I Bring CBD Gummies on a Domestic Flight: A Comprehensive Guide
years. We still need our help for many things
He squinted slightly and looked at Qin Feng, meaning It is very clear if you want to complete this task well, you must bow your head obediently.Guigu Liuli knew the truth about Qin Feng s victory over Gao Qiaochuanhe.
Her career in this big city had just started, and she always wanted to take root in this big city and go back when she was more respectable.It started to burn, and it became more and more burning.
Chat You have to understand their research results first.In the short term, it will definitely be filmed A nearly perfect answer sheet The person below must be worried about those things, so he Vigor Vita CBD Gummies Reviews and Complaints: Effectiveness and Safety
needs to contact us.
Outside the originally quiet classroom, there was gradually more noise.This boy s performance ranks in the top ten, which is not bad, but there is still a long way to go before being excellent.
After Meng Shurong set foot on this land after vomiting in the boat with Obon Inherited Ceiling , his legs trembled violently.It s completely different from Lin Xia s sudden popularity on the Internet.
But Discover Balanced Wellness with Five THC CBD Gummies - Benefits & Usage
somehow, as they chatted, they didn t find much sense of superiority.Zhang Sheng took the phone and felt it, then handed it back to Shen Bingbing I wonder how my new phone will compare to the Apple 3
Huh Well, I went to Yaohua some time ago. I was honored to visit the company.
The order he took was for Leo John s decoration. The workers who followed us worked diligently
They worked hard on the first day, not daring to be lazy, and were meticulous Top Anne Hathaway Weight Loss Tips from The Idea of You Two Weeks Before Christmas
about details, down to the bone.They chatted all day long. Throughout the whole day, Xu Bowen listened to Zhang Sheng and Yang Hongwei chatting.
Following the trail all the way to the foot of the mountain, you can see some wooden houses built here with fences around them.If I can t find out, I won t let you go in vain. You can sell this piece of spiritual crystal and follow the last share.
If you don t kill one of them, it won t count. It s all over.The will o the wisps in the red skull s eye sockets kept trembling, but Su Ye didn t give the opponent a chance to breathe.
Su also underestimated the allure of the last spiritual crystal.Almost instantly, the Bone King s palm actually bloomed with starlight, and there seemed to be sun, moon and stars flowing between the palms.
Then, Luo Chen wiped the backpack clean with the coat he took off.After walking for about fifty meters, Luo Chen finally walked out of the cave and came to a cave that was brightly illuminated by torches.
Several others also had some thoughts in mind and made some guesses.Look at the famous heroes in the world, who can use this Something Hehe Wang Er smiled nonchalantly I am a small person, not a hero.
Sun and said, I don t want this patterned steel, give it to someone else s Ling er Uh
Look After a good show, Mr. Sun closed his stunned eyes, swallowed his saliva, and shouted in a deep voice Twenty three thousand taels for the first time, twenty three thousand taels for the second time, Comprehensive CBD E Liquid Review: Benefits, Effects, and Top Products (adIUy)
twenty three thousand taels for the second time.
As for Ye Qingqing, he was still far behind. Quite a bit.After discovering that the two beasts were still beyond his senses, he climbed up the sand dunes cautiously.
Longwei Escort Agency The chief escort officer, Han Meng, is now in the middle of the second rate level.However, once the battle between families begins, there will be no stopping until it is over, and no time will be given to the players to rest.
The two companions at the same table hurriedly stopped A big man with a beard.Yes, please come over here. The shopkeeper took Luo Chen and the others to a counter, and then took out two What Does CBD Gummies Do for Woman: A Comprehensive Guide (VRLyX)
long wooden boxes from the counter.
Then again, having such a personal guard at hand is really enviable Hey Ten I was wondering a few days ago Why did Lord Luo Exploring the Benefits of Martha Stewart CBD Gummies on Amazon for Overall Well-being
of Ziwu Villa accept the canonization from the imperial court Now that I think about it, it may be for this personal guard.After the introduction, Mu Lao continued to seduce.
Qin Yihan has now given up the idea of continuing to fight.As for killing with force, Luo Chen didn t even think about it.
No one thought about catching each other and fighting, because once they did, it would definitely affect the charge of their own army.He was only thinking about things at Ziwu Villa before.
Come on, come on. Come on Come on, Master Bao is so awesome Not far to the right, at the door of a wine shop, a woman with a scar on her face was bent over.After speaking, Luo Chen paused again and said slyly The boy took out the All the sects have seen the residual recipe.
Imagina que decides adquirir un producto a través de Ecommerce (comercio electrónico) por el excelente precio que ofrece. Al recibirlo, te das cuenta que no es lo que esperabas. Comienzas el proceso de devolución, el cual se ve empañado por agentes de servicio lentos, correos electrónicos que no resuelven el problema y conversaciones por chat que resultan inservibles. ¿Volverías a comprar a través de ese medio?