Todo se reduce a la experiencia del cliente. Las marcas han sabido durante mucho tiempo que necesitan pensar en ella, pero en 2018 se empezará a ver el efecto de las compañías que la han puesto en práctica. Un enfoque coordinado en la experiencia y la lealtad del cliente puede ser una mejor ruta hacia la rentabilidad de largo plazo. Las empresas tienen la oportunidad de poner a los clientes sobre todo lo demás, y diferenciarse a través de mejores interacciones más personalizadas. Esto genera un mayor valor para ellos y puede establecerse una relación duradera que crecerá con el tiempo.
Inteligencia artificial, un aliado de negocios
La inteligencia artificial, la emocional y la convencional se fusionarán para mejorar las relaciones laborales y optimizar los resultados empresariales. Es un hecho, las interacciones personales cara a cara mejoran las relaciones tanto en la vida laboral como en la personal.
En 2018 se comenzará a ver a la inteligencia artificial jugar un papel más determinante cuando se establecen relaciones entre colegas, clientes y socios. El reconocimiento facial se integrará a las herramientas de colaboración remota para leer señales visuales. ¿Por qué es esto importante? Porque permitirá que el organizador de una reunión modifique el rumbo de la conversación si es necesario e informe sobre las acciones a seguir. Por ejemplo, un vendedor sabrá que probabilidades hay de que se cierre un acuerdo de negocios o informar a un publicista que la idea que están presentando a los clientes no está teniendo la repercusión que se esperaba.
Habrá más canales de interacción, no menos
En el mercado se escucha con insistencia sobre la inminente muerte del centro de atención telefónica (call center) o de la aparición de los canales que acabarán con el correo electrónico. Sin embargo, la eliminación de esos canales aún es muy lejana… por no decir que nunca sucederá. Los consumidores eligen los canales más o menos dependiendo de su propia conveniencia, pero el nivel de interacción está aumentando.
Adopción rápida de las tecnologías de automatización
Será en 2018, a medida que más casos de éxito salgan a la luz que los programas piloto demuestren el retorno de la inversión (ROI). La ruta al éxito estará marcada con mayor claridad y crecerá la confianza para invertir en tecnología. Asimismo, las compañías comenzarán a sentir la presión de que la ventaja que ganaron los primeros en implementar la inteligencia artificial comenzará a desaparecer y motivará una adopción más generalizada. Además, la tecnología también madurará.
Se reactivará el cambio de la automatización a casos de uso proactivos que ayudará a convertir las interacciones con el servicio en oportunidades de venta, y a ver integraciones más profundas del centro de contacto.
La tecnología de realidad aumentada y virtual podría superar las expectativas
La tecnología se volverá más generalizada y los casos de uso más interesantes, pero aún está por verse su impacto en la experiencia del cliente. Para que sean realmente valiosas, las implementaciones de realidad aumentada (RA)/realidad virtual (RV) necesitan ser vistas como otro canal totalmente funcional. Aunque sin duda la tecnología es genial, si no se integra perfectamente con la experiencia del cliente, se convertirá más en una moda pasajera que en una inversión que genere nuevo valor para los clientes y eleve los ingresos de la compañía.
El mercado medio desaparecerá
Se ha llegado a un punto en el que el mercado se está segmentando en dos tipos de negocios: el mercado masivo y el vivencial. El mercado masivo se afianzará entre empresas que siguen a la vanguardia y le dan a los clientes lo que quieren, cuando lo quieren, todo con envíos sin costo. La otra opción para las compañías es crear un negocio realmente personalizado y de alto contacto que establezca una conexión emocional con los clientes y ofrezca significativamente más valor que precios bajos y opciones infinitas. La tecnología está haciendo posible estos modelos de negocio y las compañías necesitan elegir con el que quieren quedarse.
El IoT salvará a las marcas de consumo
En un futuro en el que la mayoría de las compañías de consumo estará en línea, la oportunidad para que las marcas creen una conexión con sus clientes se vuelve más un desafío y dificulta ganarse la lealtad de los clientes. Adoptar el Internet de las Cosas (IoT) en el momento de interactuar con el cliente ayuda a las compañías a entablar relaciones con ellos y generar una interacción continua que les ayudará a entender mejor sus necesidades, diseñar una experiencia personalizada a partir de dichas interacciones, y finalmente ofrecer valor a ese cliente de la forma en que los competidores no pueden.
La contratación de talento se centrará en lo realmente importante
Se está experimentando un ascenso del individuo en el que la abundancia de candidatos calificados exige a quienes quieren distinguirse del resto desarrollar una marca personal sólida. Más empleados y buscadores de empleo se verán como su propio director general, identificándose menos con su compañía y más con su propia marca personal.
En lo que se refiere a la contratación, las compañías verán más allá de los logros profesionales de un candidato y le darán preferencia a aquellos cuya marca personal encaje bien con la organización. Por ejemplo, cuando se comparan dos solicitantes con habilidades similares, una compañía que valora el pensamiento innovador se inclinará por contratar al individuo que demuestre tener personalidad durante la entrevista en lugar de aquel que jugó según las reglas pero que demostró poca creatividad o chispa.
La IA está siendo aprovechada por la industria de viaje como una oportunidad para atender a sus clientes de una forma más personalizada y más económica.
La Fundación UPS otorgará más de 2.6 millones de dólares en donaciones a organizaciones sin fines de lucro dedicadas a iniciativas para el medio ambiente.
La interacción social entre astronautas y sistemas de asistencia equipados con IE podrían tener un papel destacado en el éxito de las misiones de larga duración.
Desde nuestra perspectiva como compañía, el 2017 solo fue una muestra de los éxitos que nos esperan el siguiente año, ya que seguramente seguiremos presenciando la consolidación del e-commerce
The tourists were too interested Losing Weight the Nursing Way: A Guide to Weight Loss While Breastfeeding
to follow. Traditional martial arts So powerful They looked at me, and I looked at you, with doubts in their eyes, and then they dispersed, thinking in their hearts Why don t they sign up for a martial arts class and learn martial arts after they go back the other side.
Da da
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Another call came on the palm of my hand Lin Beichen How come this was successful again Ariana Grande Weight Loss: Unveiling the 25-Pound Slim Down Success
Why are you jumping sideways repeatedly This made him curious about what was going on, so he started to visualize again.He said directly Director Song, actually, I came here today to ask you for help with something Oh Song Xiangdong became interested.
It s so painful The heart is much more fragile than the lungs and liver.Focus on the surrounding scenery. Everyone investigates carefully.
Suddenly The scene fell silent. No one continued talking, and he quickly stood at attention without squinting.After all, he had promised too many benefits before.
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was like an extremely sharp blade, cutting through the gray night sky, flashing past the necks of the four people behind Topping, and then disappearing.I m not saying anything depressing. There are explosions of varying degrees from the first floor to the sixth floor.
The middle aged man said goodbye to Lin Beichen, then carried the box and walked out of the gymnasium under the protection of four agents.This guy, I really can t help but talk about it. It s from Huaqing University.
Where are the people The traffickers looked at each other.What happened After saying that, he walked towards the seat in the corner of the banquet hall.
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Feel sorry.People are missing Qian Yi frowned and thought to himself Could it be that these people heard something and ran away When did you run away Did you run away before you came Or
did you run away after arriving in this village He wasn t sure.
An old man who is over seventy years old is sitting on a huanghuali wooden chair in the middle of the lobby.They realized that state secrets were not even enough to define matters related to him.
This park looks older than us. Zhou Ya couldn t help but sigh as she looked at the buildings in the park that were full of traces of time.The agent opened the How to Make Cannabis Gummies with Coconut Oil - Easy Step-by-Step Guide
black briefcase in his hand, then took the scroll with both hands and gently placed it in the box.
Now that the child has been successfully rescued, he has no scruples and will not be merciful.The counselor was obviously stunned for a moment when he saw Lin Beichen coming in.
Did something happen to classmate Lin Beichen Song Xiangdong believed in his feelings.In his opinion, killing Lin Beichen is very simple, even in public places.
He was just disappointed. Was his course so unattractive Some people are sad, and others are naturally happy.Is it the same
The chattering chatter continued uninterrupted. Looking Activlife Keto Gummies: 3 Proven Benefits for Weight Loss in 2025
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The largest electric baton was next to the bed. Lying on the bed was his son, whose body was trembling slightly and his mental state was sluggish.Not so long ago. The old couple cooperated with the police sent by the Imperial City Police Headquarters to complete the transcript.
You were snatched away by other schools after you entered.In other words, in a scientific way, people often say that the human body is like a microscopic universe, and each cell may be like a universe.
The three people in the taxi were members of overseas organizations.Finally, reinforcements from the Ketoya State arrived here under the guidance of members of the Ketoya State, and then the current situation emerged.
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The tourists on the yacht all hesitated for a moment.But now it seems that this is not the case. The appearance of the illusory scene is related to oneself.
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The agent opened the black briefcase in his hand, then took the scroll with both hands and gently placed it in the box.Lin Beichen stopped thinking about it Wick Sleep Gummies: A Comprehensive Guide to Better Rest (fBMwC)
and walked towards Imperial University.
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blocking the moonlight. At this time, one of them murmured That seems to be the location of the organization s base.
I am really not willing to die in this fire. Captain probably won t Give up on us, but we probably won t be able to wait for rescue.Mouse, I m asking you to spread rumors here Lin Beichen rushed to Zhang Hao s side.
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Crater towering into the clouds erupts with high temperatures like the sun, which seems to have reduced the size of the dark clouds What Lin Beichen didn t notice at this moment was that there were two consecutive lightning strikes just now.Soon, he discovered something strange. Throwing the thunder ball in his hand also consumed electricity elements, and it consumed a lot of electricity elements.
Brother, my family is here, and I have an identity card.It must be the rarest of rarest. Understood Shopkeeper Rong said, What about the spirit crystal Su Ye thought for a moment, and then took out the flowing spirit stone that he had found in the world of the Undead Prison.
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What a pity Su Ye opened his eyes and sighed. Whether it s the Flying Yaksha, the Skeleton in the Bamboo Hat, or the Fierce Ghost whose cultivation is above the fifth level of the Foundation Establishment Stage, it s obvious that it s boosting Su Ye s cultivation.As the King of Gou Kings, Su Ye was willing to take a rare risk.
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official.Su Ye decided to go back to the Wilderness World for a walk.
Then the Night Rakshasa clan kept coming to the door, which was really annoying.Xifang Division is under the Zhenfu Division and is responsible for Xichengfang City.
Su Ye began to put the sorted medicinal materials into the furnace, then sat aside, turned over an hourglass, and stared at the fire while timing.Of course, most of the time it s just a matter of putting things into the house and then repairing and strengthening the house.
I really didn t expect Duke Liang to have such resentment against Duke Wen that he would be willing to exchange a mirror for it.I always feel like
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After leaving the world of the Prison of the Undead, Su Ye did not return to the world of wilderness, but went to the world of words and spirits.
It s a little less. No more. There are too many. Huahu explained You don t have the status of a scribe, and it s not a normal channel to ship goods.A serious shop like Rongbaozhai should not be so immoral.
Although the death of the traffickers is not directly related to classmate Lin Beichen, But it doesn t rule out that they are angry with Lin Beichen and want to take revenge on him.Then the problem The Benefits of Adult Multi Vitamin Gummies for a Healthy Lifestyle (GsDfG)
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Actually, that s not the case. Whose problem is it Cai Peiyuan smiled kindly and explained It is a problem of social atmosphere.
Cai Peiyuan patted him on the shoulder, then thought of something and asked, When I came here just now, I saw classmate Lin Beichen going out.Society Hao Jianhua thought that Imperial University can be said to be the best university in the CBD Gummies for Parasites: A Natural Approach to Wellness
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There was no expression of surprise or surprise on his face.They were handling the case well when they were suddenly stopped from what they were doing and called here for a meeting.
He himself said that this is the only way, Lin If Beichen walked back, we would definitely run Do Hemp Gummies Have CBD in Them? Benefits and Effects
into him, but we clearly didn t run into him Oh, that s enough, Hao Lina.He was not here to monitor or pry into his life. Let s first report to the bureau about classmate Lin Beichen.
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Kendia nodded, and then analyzed From the current point of view, there are only two possibilities.If Lin Beichen were here, grab that inexplicable feeling and observe this scene.
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Listening to the busy tone on the phone, Hao Jianhua was a little confused.
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point, he added However, because of your special nature, I decided to partially encrypt your registration.I have seen this scene on the news before, but I never thought that one day I would see it with my own eyes I m going down the mountain too.
Mom, I know you re in a hurry, but don t be anxious first.Lin Beichen was still sitting on the stone, his eyes focused on the burning ancient tree that was struck by lightning.
At this time, no one realized what the problem was, but they suddenly felt that it was not so hot anymore, and even felt a little bit cool.It was just a mess of videos that just took advantage of the popularity.
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carefully, and finally again They looked at each other and nodded to each other without any trace.Griffin Hui reported Minister, Sexton just contacted me and said that Daxia has found a branch of the organization, and that branch is the most important existence among all branches, and all important research materials are stored in Well, but now that Daxia is targeting him, he cannot act rashly.
At this time, Zou Huaide s weak voice sounded. Chao
Chaozi, are we going down the mountain soon Not to mention that Zou Huaide was confused and didn t know where he was going.What do you teach about cultivating immortals Cultivation club You re laughing so hard.
Todo se reduce a la experiencia del cliente. Las marcas han sabido durante mucho tiempo que necesitan pensar en ella, pero en 2018 se empezará a ver el efecto de las compañías que la han puesto en práctica. Un enfoque coordinado en la experiencia y la lealtad del cliente puede ser una mejor ruta hacia la rentabilidad de largo plazo. Las empresas tienen la oportunidad de poner a los clientes sobre todo lo demás, y diferenciarse a través de mejores interacciones más personalizadas. Esto genera un mayor valor para ellos y puede establecerse una relación duradera que crecerá con el tiempo.