7 de cada 10 personas prefieren comunicarse con las empresas a través de una llamada telefónica. Esto se debe a que este medio les ayuda a resolver sus dudas y hacer algún reclamo sin complicaciones técnicas que pueden asustarlos o alejarlos de quien les brinda un servicio.
De acuerdo con un análisis realizado por Aivo, empresa desarrolladora de software de servicio al cliente con base en la Inteligencia Artificial, los clientes en la actualidad buscan un contacto simple, que resuelva rápido sus necesidades y que les permita continuar con la comunicación cuando ellos decidan y por el canal que prefieran.
Si tomamos en cuenta que 60% del total de los consumidores acuden a los centros de atención para solicitar la reparación de un producto o servicio no satisfactorio, las compañías se enfrentan con el gran reto de atender y brindar soluciones, ya sea por teléfono, por un medio digital o, lo que es ideal, complementando ambos.
Por esto, Aivo te presenta las ventajas que tiene el servicio al cliente a través de canales telefónicos y digitales, para que tomes la mejor decisión la próxima vez que quieras contactar a una empresa para solicitar una aclaración.
Atención telefónica
Fácil acceso. El teléfono sigue siendo el dispositivo de telecomunicación por excelencia en México, ya que existen tantas líneas telefónicas (fijas y móviles) que prácticamente cualquier persona tiene acceso a este medio para contactar a las empresas.
Más cobertura. Para las compañías, la universalidad del teléfono lo convierte en el medio más fácil para interactuar con los usuarios. Por eso, a la fecha el servicio al cliente tradicional sigue basado y estructurado en call-centers.
Personal. Al hablar por teléfono esperamos encontrar un agente que nos entienda y brinde la mejor atención comprendiendo nuestro problema y buscando una solución lo más pronto posible. ¿La desventaja? En ocasiones, los agentes de atención al cliente no se dan abasto y el proceso se dificulta al no tener la capacidad para resolver todas las solicitudes en un periodo de tiempo corto.
Innovación continua. A pesar de ser un medio tradicional, ha recibido mejoras y avances para establecer conexiones de calidad desde cualquier parte del mundo. En la actualidad existe tecnología, como Voice de AIVO que, con base en la inteligencia artificial, permite que agentes virtuales atiendan cualquier solicitud vía telefónica, de tal forma que los agentes humanos se dediquen a resolver tareas específicas.
Atención por medios digitales
Nuevos usuarios. El uso de smartphones y el ambiente digital en el que crecen las nuevas generaciones, impulsan el uso del internet para resolver por este medio cualquier necesidad. Si las empresas desean atraer nuevos clientes y hacer que permanezcan, lo mejor que pueden hacer es adaptar sus procesos con herramientas digitales que faciliten el contacto entre ambas partes.
Inmediatez y Disponibilidad. Los canales digitales permiten una interacción más sencilla e inmediata. La Inteligencia Artificial (IA) permite que bots respondan y las solicitudes tarden la mitad del tiempo en resolverse, que de una forma tradicional. Además, la IA brinda atención inmediata cualquier día de la semana, por lo que jamás se deja un cliente sin atender.
Ahorro y economía. La tecnología se ha convertido en un gran aliado para disminuir los costos de operación del servicio al cliente. Si los usuarios se han mudado a los canales digitales, ¿por qué no dirigir las energías (y el dinero) ahí? Además, permite tener un control y registro minucioso de todas las interacciones, por lo que las compañías pueden corregir y revisar áreas de oportunidad.
¿Cuál es mejor?
¡Ambos! La atención al cliente debe ser como un traje a la medida para cada quien. Existen compañías que pueden prescindir totalmente de las líneas telefónicas; existen otras que requieren interactuar por ese medio. Lo ideal es que cada una analice sus necesidades y las de sus clientes para brindarles la atención más rápida y efectiva.
Gracias a los softwares que responden, identifican y brindan soluciones de forma inmediata, la atención puede ser incluso complementaria y omnicanal para que los clientes “salten” de un canal a otro conservando su historial y sin perder el hilo de su conversación.
Si estás pensando en mejorar tu servicio al cliente, acércate a los profesionales y comienza a disfrutar la tecnología que transformará a tu empresa. Para más información visita aivo.co
Los sitios que no tienen una versión para móviles ya no aparecen en las primeras páginas de búsquedas, lo cual puede resultar perjudicial para su marca o negocio.
La pirámide es un marco simple que ayuda a las organizaciones a argumentar cómo y por qué podrían y deberían cumplir con sus responsabilidades sociales. Intenta equilibrar los intereses propios de las empresas (ganancias) con su objetivo más amplio y virtuoso de ser socialmente responsable.
Xinglan said with a bitter smile. Originally, I wasn t quite sure that Fei Ye was Ye Fei.The sky collapsed and the earth shattered. The huge fist was so terrifying that it was enough to destroy everything.
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She must be avoiding some enemy. My status as a teacher is low, and the information I know is limited.I don t know how many strong people compliment a fifth level alchemist.
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Qingyang said coldly, I don t know if you know it or are you pretending to be confused, but the hatred between the Liang family and me has been forged.The cultivation level is too low to get in, and the price for those with high cultivation level is also high.
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However, she is thin and has a cold demeanor. She looks like she should not be approached by strangers.Lu Dingshan finally broke through to the late stage of Qi refining last year and became an inner court disciple.
If he can t even cope with this kind of scene, what qualifications does he have to be a disciple of the Jindan monk What I cultivate in Qingfeng Palace is The 5 Biggest Weight Loss Mistakes After 50 – Avoid Them in 2025 not a waste, this Guan can only rely on himself.It is a low grade spiritual weapon with the water attribute.
However, the game ultimately depends on strength. Even if you get a bye in the first round, the opponents you encounter later will become stronger and stronger.Qingyang lives alone, which seems too deserted. If he can find two concubines or servants, it will probably be more beautiful.
One ear struggled on the ground for a few times. As his strength was exhausted, he tilted his head and stopped moving.She used her spiritual thoughts to explore inside and was the first to walk into the cave entrance, followed by others.
each piece of material takes three or four days. After all ten materials were used up, it was already more than a month later.In recent years, Qingyang has been practicing in seclusion within the sect and has no additional source of income.
Several strings in that person s chest were broken and his body flew backwards.Outside, those people whom the One horned Ghost King had conquered before were basically all the remaining senior officials of the City Lord s Mansion.
Uncle Song was right. Without him and the old patriarch, it would have little impact on the entire Tianjiazhuang.Then I went to the Ghost Valley to ask for a late Nascent Soul.
And since you dare to disobey me once, you dare GNC Keto Gummies: Benefits and Usage to disobey me two or three times, because morality and justice come first in your heart, as long as you think it is right.finally reunited with the One horned Ghost King in Qingmang Mountain.
The rumbling roar is getting closer and closer, and the shaking people can hardly hear the voices around them.For more than a hundred years, the monks have been replaced very quickly.
There are strong monks who can fight several monsters alone, and those who are not strong enough can have several people besiege one monster.It is a top grade ghost weapon. It is a means of transportation given to the one horned ghost king by the coffin carrying ghost king.
After that, Fairy Duanqing gave birth to his second son Shi Ruyin, and he never returned.It seemed that this method was still very effective, so The rest is easy to handle.
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Just with a splash, the huge figure fell to the ground.The entire soul was burned into nothingness, and then his body and Yuanying also disappeared in the flames.
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I have no ill intentions towards him. Even I I also found out that he is a disciple of Tongtian Academy.Do you really think that I have no magic weapon since I lost the four Feiling Swords Semaglutide for Weight Loss in Non Diabetics Dosage Wei Guangde sneered.
Based on this reasoning, the three senior sisters and Xue er are very likely to be in the Southern Territory.Instead of helping, he rushed to another vacuum zone.
This suddenly breaks the sky. Don t worry about anything else now.Once it was in operation, the four spiritual swords sealed the surroundings, forming a world of sword intent, which was extremely terrifying.
What shocking stick Someone was puzzled. This shocking staff was accidentally refined by a seventh grade alchemist back then.I really don t know what Senior Sister Mo likes about you, Keto Max from Shark Tank: Product Highlights so she even lent you the Liaoyan Sword.
Ye Fei, you can t kill me. My brother is Ye Wushuang.Mo Xingyu sighed. Since you come out to practice, there will be casualties.
At the same time, it rose into the air, jumped over a thick branch, and quickly pulled the iron rope.Suddenly, this crane The crane swelled in the wind and turned out to be dozens of feet long.
Well The man looked down at his chest in disbelief.
7 de cada 10 personas prefieren comunicarse con las empresas a través de una llamada telefónica. Esto se debe a que este medio les ayuda a resolver sus dudas y hacer algún reclamo sin complicaciones técnicas que pueden asustarlos o alejarlos de quien les brinda un servicio.