7 de cada 10 personas prefieren comunicarse con las empresas a través de una llamada telefónica. Esto se debe a que este medio les ayuda a resolver sus dudas y hacer algún reclamo sin complicaciones técnicas que pueden asustarlos o alejarlos de quien les brinda un servicio.
De acuerdo con un análisis realizado por Aivo, empresa desarrolladora de software de servicio al cliente con base en la Inteligencia Artificial, los clientes en la actualidad buscan un contacto simple, que resuelva rápido sus necesidades y que les permita continuar con la comunicación cuando ellos decidan y por el canal que prefieran.
Si tomamos en cuenta que 60% del total de los consumidores acuden a los centros de atención para solicitar la reparación de un producto o servicio no satisfactorio, las compañías se enfrentan con el gran reto de atender y brindar soluciones, ya sea por teléfono, por un medio digital o, lo que es ideal, complementando ambos.
Por esto, Aivo te presenta las ventajas que tiene el servicio al cliente a través de canales telefónicos y digitales, para que tomes la mejor decisión la próxima vez que quieras contactar a una empresa para solicitar una aclaración.
Atención telefónica
Fácil acceso. El teléfono sigue siendo el dispositivo de telecomunicación por excelencia en México, ya que existen tantas líneas telefónicas (fijas y móviles) que prácticamente cualquier persona tiene acceso a este medio para contactar a las empresas.
Más cobertura. Para las compañías, la universalidad del teléfono lo convierte en el medio más fácil para interactuar con los usuarios. Por eso, a la fecha el servicio al cliente tradicional sigue basado y estructurado en call-centers.
Personal. Al hablar por teléfono esperamos encontrar un agente que nos entienda y brinde la mejor atención comprendiendo nuestro problema y buscando una solución lo más pronto posible. ¿La desventaja? En ocasiones, los agentes de atención al cliente no se dan abasto y el proceso se dificulta al no tener la capacidad para resolver todas las solicitudes en un periodo de tiempo corto.
Innovación continua. A pesar de ser un medio tradicional, ha recibido mejoras y avances para establecer conexiones de calidad desde cualquier parte del mundo. En la actualidad existe tecnología, como Voice de AIVO que, con base en la inteligencia artificial, permite que agentes virtuales atiendan cualquier solicitud vía telefónica, de tal forma que los agentes humanos se dediquen a resolver tareas específicas.
Atención por medios digitales
Nuevos usuarios. El uso de smartphones y el ambiente digital en el que crecen las nuevas generaciones, impulsan el uso del internet para resolver por este medio cualquier necesidad. Si las empresas desean atraer nuevos clientes y hacer que permanezcan, lo mejor que pueden hacer es adaptar sus procesos con herramientas digitales que faciliten el contacto entre ambas partes.
Inmediatez y Disponibilidad. Los canales digitales permiten una interacción más sencilla e inmediata. La Inteligencia Artificial (IA) permite que bots respondan y las solicitudes tarden la mitad del tiempo en resolverse, que de una forma tradicional. Además, la IA brinda atención inmediata cualquier día de la semana, por lo que jamás se deja un cliente sin atender.
Ahorro y economía. La tecnología se ha convertido en un gran aliado para disminuir los costos de operación del servicio al cliente. Si los usuarios se han mudado a los canales digitales, ¿por qué no dirigir las energías (y el dinero) ahí? Además, permite tener un control y registro minucioso de todas las interacciones, por lo que las compañías pueden corregir y revisar áreas de oportunidad.
¿Cuál es mejor?
¡Ambos! La atención al cliente debe ser como un traje a la medida para cada quien. Existen compañías que pueden prescindir totalmente de las líneas telefónicas; existen otras que requieren interactuar por ese medio. Lo ideal es que cada una analice sus necesidades y las de sus clientes para brindarles la atención más rápida y efectiva.
Gracias a los softwares que responden, identifican y brindan soluciones de forma inmediata, la atención puede ser incluso complementaria y omnicanal para que los clientes “salten” de un canal a otro conservando su historial y sin perder el hilo de su conversación.
Si estás pensando en mejorar tu servicio al cliente, acércate a los profesionales y comienza a disfrutar la tecnología que transformará a tu empresa. Para más información visita aivo.co
Un solo negocio puede tener diferentes buyer personas; esto quiere decir que el mensaje tendrá que irse adaptando al perfil y necesidades de cada comprador.
6 de cada 10 trabajadores reportan ser más productivos en sus trabajos gracias a las tecnologías móviles, mientras que casi la mitad (48%) están más satisfechos en su trabajo si perciben que su empleador es un buen proveedor de condiciones móviles de trabajo.
Tener la capacidad de saber exactamente cuánto de sus presupuestos de medios se destinan a gastos de trabajo es sello de confianza imprescindible para una larga y sólida relación de negocios.
El almacenamiento por contrato combina la rentabilidad del almacenamiento público con servicios mejorados y seguridad exclusiva. Sin embargo, antes de firmar, las organizaciones deben evaluar todas las opciones para asegurarse de que este tipo de almacenamiento cumpla con sus objetivos y prioridades. La elección correcta garantizará la eficiencia y el éxito en las operaciones de su negocio industrial.
Bai Ze, Mr. Three Mountains and Nine Lords. In ancient times, there was no ranking among the top ten tycoons in the world.Bai Ze was originally the most Hero ACV Gummies Reviews: Unlock the Power of Apple Cider Vinegar for Weight Loss and Wellness
promising being to become the co leader of the demon clan. Mr. Sanshan Jiuhou founded the talisman tradition. Taishan , one of the five ancient mountains, is one of his dojos.
It was shaped like a date core and was as long as a finger, but it didn t look like an old thing from the mountain.If nothing unexpected happens, he will take over the chair in Fu s ancestral hall in Old Dragon City as soon as Fu Qi reaches the golden elixir.
Liu Xianyang suddenly turned around and said, Qianyue, maybe I didn t explain that sentence clearly before.Moreover, the southern countries of Aquarius Continent are most afraid of Nian Ganlang from the Criminal Department of Great Li.
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The ancient trees surrounding the pavilion are all hugging each other. The shade of the trees is lush and green, and the shadows are swaying in the wind.Chen Ping an couldn t help but gather their voices together, and asked Lu Chen Is this acacia tree a manifestation between reality and reality Originally, he thought that this tree was just Zhao Fuyang s deception, Revolutionize Your Journey to Weight Loss with Keto ACV Gummies Algarve: A Game-Changing Supplement
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The old scholar stretched out his arm and patted Mao Xiaodong s shoulder gently. In Luolu Mountain, Chen Ping an walked to the gate of the mountain and stood behind a bamboo chair.The young man asked Are they the elite cavalry of the direct line under the command of the Lord of Hehuan Mountain Baimao shook his head and said with a strange expression Don t even think about it.
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When the last two golden threads that were still wandering connected together instantly. The formation is one. The entire Liuli Pavilion of Baidi City was like.
or just , Chen Ping an moved it into this caged bird in one fell swoop. Zheng Juzhong patted the railing, nodded, and said with a smile It s okay.
The young man with the sword on his back walked straight forward, arms folded across his chest, Follow me, what are you afraid of Return to the town, it s just Hehuan Mountain, just a few evil spirits, disappear into ashes while talking and laughing.
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The children who walked from the Sword Qi Great Wall to the Upside Down Mountain were scattered all over Haoran.Once it appears in the world, monks must fight for it. They will not hesitate to spend a lot of money, ask for a sky high price, or simply fight.
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Cui Dongshan fisted his hands and said, Listening to your sincere words, I really feel happy.
Halfway up the mountain, there was a pool, with clear blue water and no depth. At the bottom, Lu Chen pointed at the pool of water as flat as a Are Proton Keto ACV Gummies Safe? A Comprehensive Review of the Benefits and Risks
mirror and explained This is the real entrance to the Gulong Palace.Yang Pu choked up for a moment. Is this person really saying something sarcastic But seeing that the other party looked sincere and didn t look like he was joking, he was a little unsure for a moment.
At the wine table, the swordsman versus the wine, the old woman versus the young man. The people, scenery and mood are all pure and clear.When Tongyezhou dug Dadu, the first immortal money was an astronomical figure. Qingping Sword Sect gave Revolutionizing Weight Loss: Uncovering the Power of Keto Gummies Research
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He is a scholar of the same level as Bai Ye and Su Ziliu Qi. When he wanted to go to the Sword Qi Great Wall, I sent him all the way to Daixuan Mountain.Xianwei quickly stopped playing the erhu, blushing. Xiaomi Li turned her head and put her finger to her mouth, signaling Jing Qing not to Best OTC Weight Loss Gummies: A Comprehensive Guide to Achieving Your Weight Loss Goals with Natural
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Her name is Ni Qing, her Taoist name is Qingni. She carries an oil paper umbrella on her back and a cotton parcel on her shoulder.He was really the kind of immortal who could cast down demons Huangniyuan The wall was not high, so the two sides talked across the wall.
There are as many as two hands. Well, the owner of this mountain as the host is in the Nascent Soul realm.There were three rows of students, with different reading contents. From the lowest age to the highest, Chen Pingan read in order.
So Jun Qian said that the money was a small amount of money that Yu Xuan dug out from under his fingernails, and she did not wrong the old man who has practiced successfully throughout his life and never worried about the word money.If it had been her who casually struck down with her sword, the entire wooden temple would have been completely razed to the ground, let alone anyone alive.
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for a while, but still didn t chase after him. When I was a kid, it was always like this. Slug, stop crying.
He advised Chen Ping an at the riverside not to be soft hearted. Let s talk about it. Is it true that the authorities are blind to the beholder Guo Zhujiu smiled.But don t worry, I will do it in the future. I ll definitely pay attention. When they reached the top of the mountain, the little girl in black sighed and came to the railing.
Thousands of miles of lies, just to change the situation of Luopo Mountain, which is the new blessed land of God , into Bai Yujing of the Qingming World, and to make Master Chen have to become the Headmaster Yu.Each elbow is turned inward, which makes others feel moved. Xiao Mo originally planned to get up and leave, and go to Qingshen Dynasty to find the sword.
Li Xisheng asked Did you bring any wine Chen Pingan nodded What kind of wine Li Xisheng smiled and said The glutinous rice wine from our hometown will do.Liu Xianyang was surprised What kind of wine talk is this, do you get drunk just after drinking. Gu Can said Drinking Celsium Keto Gummies Reviews: The Ultimate Weight Loss Solution or a Scam?
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a carp and ran to the house to get two pots of ready made fairy brew.The woodcarving is extremely skillful and it was done by the carver. belongs to the second scene of distortion. If the original copybook can be seen, it must have an even more ancient atmosphere.
Therefore, Xia Yuancui s loss was not unfair at all. Ling Xie was going to move a chair into the house for Master Zhu.Knowing the greatness of one s body and seeing the smallness of the world, one must not return to the treasure mountain in vain.
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In the past, when the weather was cold and the ground was freezing, I would lie naked in bed, just like a stove, and my heart would be so hot that I wouldn t even need to burn charcoal.
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At this time, Wang Dongzhi was standing in the study room, with his hands behind his back, looking at a painting on the wall.When he went out, he had to be careful to sail a thousand year boat to save his life. The oriole, which ostensibly pecks copper coins and tests his literary fortune, is actually one of the manifestations of Lu Chen s Heart Path, Reba McEntire Weight Loss Gummies: The Secret to Achieving a Slimmer You
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This is also the reason why Chen Ping an changed his route before. He needed the help of Dayuan Emperor Lu Yang and Chongxuan Department to help bridge the gap.Emperor Da Li really wanted to be held accountable afterwards, but Jin Qing didn t care and didn t take it seriously because it wasn t an act that crossed the line.
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privately received private instructions from Shen Lin to consider Marquis Longting first.When Jiang Shangzhen resigned and his master Wei Ying succeeded as the sect leader, he followed Wei Ying back to the Tongye Continent Jade Gui Sect.
It was the two women burning incense who walked out of the Moon Cave Gate of the Fenhe God Temple. When Lu Chen met the two women afterward and for the first time , he silently recited the words They are pear blossoms, not apricot flowers .
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7 de cada 10 personas prefieren comunicarse con las empresas a través de una llamada telefónica. Esto se debe a que este medio les ayuda a resolver sus dudas y hacer algún reclamo sin complicaciones técnicas que pueden asustarlos o alejarlos de quien les brinda un servicio.