7 de cada 10 personas prefieren comunicarse con las empresas a través de una llamada telefónica. Esto se debe a que este medio les ayuda a resolver sus dudas y hacer algún reclamo sin complicaciones técnicas que pueden asustarlos o alejarlos de quien les brinda un servicio.
De acuerdo con un análisis realizado por Aivo, empresa desarrolladora de software de servicio al cliente con base en la Inteligencia Artificial, los clientes en la actualidad buscan un contacto simple, que resuelva rápido sus necesidades y que les permita continuar con la comunicación cuando ellos decidan y por el canal que prefieran.
Si tomamos en cuenta que 60% del total de los consumidores acuden a los centros de atención para solicitar la reparación de un producto o servicio no satisfactorio, las compañías se enfrentan con el gran reto de atender y brindar soluciones, ya sea por teléfono, por un medio digital o, lo que es ideal, complementando ambos.
Por esto, Aivo te presenta las ventajas que tiene el servicio al cliente a través de canales telefónicos y digitales, para que tomes la mejor decisión la próxima vez que quieras contactar a una empresa para solicitar una aclaración.
Atención telefónica
Fácil acceso. El teléfono sigue siendo el dispositivo de telecomunicación por excelencia en México, ya que existen tantas líneas telefónicas (fijas y móviles) que prácticamente cualquier persona tiene acceso a este medio para contactar a las empresas.
Más cobertura. Para las compañías, la universalidad del teléfono lo convierte en el medio más fácil para interactuar con los usuarios. Por eso, a la fecha el servicio al cliente tradicional sigue basado y estructurado en call-centers.
Personal. Al hablar por teléfono esperamos encontrar un agente que nos entienda y brinde la mejor atención comprendiendo nuestro problema y buscando una solución lo más pronto posible. ¿La desventaja? En ocasiones, los agentes de atención al cliente no se dan abasto y el proceso se dificulta al no tener la capacidad para resolver todas las solicitudes en un periodo de tiempo corto.
Innovación continua. A pesar de ser un medio tradicional, ha recibido mejoras y avances para establecer conexiones de calidad desde cualquier parte del mundo. En la actualidad existe tecnología, como Voice de AIVO que, con base en la inteligencia artificial, permite que agentes virtuales atiendan cualquier solicitud vía telefónica, de tal forma que los agentes humanos se dediquen a resolver tareas específicas.
Atención por medios digitales
Nuevos usuarios. El uso de smartphones y el ambiente digital en el que crecen las nuevas generaciones, impulsan el uso del internet para resolver por este medio cualquier necesidad. Si las empresas desean atraer nuevos clientes y hacer que permanezcan, lo mejor que pueden hacer es adaptar sus procesos con herramientas digitales que faciliten el contacto entre ambas partes.
Inmediatez y Disponibilidad. Los canales digitales permiten una interacción más sencilla e inmediata. La Inteligencia Artificial (IA) permite que bots respondan y las solicitudes tarden la mitad del tiempo en resolverse, que de una forma tradicional. Además, la IA brinda atención inmediata cualquier día de la semana, por lo que jamás se deja un cliente sin atender.
Ahorro y economía. La tecnología se ha convertido en un gran aliado para disminuir los costos de operación del servicio al cliente. Si los usuarios se han mudado a los canales digitales, ¿por qué no dirigir las energías (y el dinero) ahí? Además, permite tener un control y registro minucioso de todas las interacciones, por lo que las compañías pueden corregir y revisar áreas de oportunidad.
¿Cuál es mejor?
¡Ambos! La atención al cliente debe ser como un traje a la medida para cada quien. Existen compañías que pueden prescindir totalmente de las líneas telefónicas; existen otras que requieren interactuar por ese medio. Lo ideal es que cada una analice sus necesidades y las de sus clientes para brindarles la atención más rápida y efectiva.
Gracias a los softwares que responden, identifican y brindan soluciones de forma inmediata, la atención puede ser incluso complementaria y omnicanal para que los clientes “salten” de un canal a otro conservando su historial y sin perder el hilo de su conversación.
Si estás pensando en mejorar tu servicio al cliente, acércate a los profesionales y comienza a disfrutar la tecnología que transformará a tu empresa. Para más información visita aivo.co
Mayor automatización se traduce en crecimiento financiero y promete mayor productividad. Las compañías altamente automatizadas son 6 veces más propensas a incrementar sus ingresos.
Con los elementos de productividad aumentada, los datos de activos inteligentes y los robots, los minoristas están adoptando soluciones tecnológicas para mejorar dicha experiencia de compra.
El presidente de la Comisión de Educación, Gordon Brown, y Shakira Mebarak, miembro de la Comisión, hicieron un llamado urgente a los líderes mundiales para que incluyan a la educación en la agenda de la cumbre de este año.
La ciudad de Bad Hersfeld también espera beneficiarse de la prueba PostBOT, ya que se proporcionará un dispositivo a un empleado municipal que distribuye el correo entre las oficinas municipales.
She fell and was unable to control the top grade Ice Spirit Flying Sword of level six or above.They were all stunned The leader of the Golden Core Demon General seemed to be covered with a layer of golden armor, and he was actually a golden armored Yaksha who had entered the transformation stage with one and a half feet He was leading other demon generals to besiege the ninth order giant whale.
He knew that Meng Chang was not here and was not interested in cultivation.Tang Die stuck out his tongue, and the little chicken nodded in agreement like pecking at rice.
Seeing that all twelve seats have been sold, and only the last seat is left, a woman suddenly appears in the crowd.As a full spiritual monk with all eight spiritual roots, it is even more Cannuka CBD Nourishing Body Cream Reviews: A Comprehensive Analysis (jznnu)
intolerable for heaven and earth to survive the minor tribulation.
Jump. Ye Ling also quickly leaned down and lowered his head, and saw a barrel thick water arrow hit empty and splashing on the beach.Senior Brother Deng called the junior brothers and sisters who were still relatively young and ordered them to hide in the ravine.
Then, when the red fire green tailed leopard Revive Cbd Gummies Website: A Comprehensive Guide to the Benefits and Reliability of Revive CBD Gummies (MvhNB)
jumped up unconvinced and angrily, what he saw was Ye Ling s cold eyes If you dare to scream again, you will die Ye Ling said the word death , and a faint black energy came out of the beast repelling ring.In their opinion, there are no people in the middle of the mountain, and there are no soldiers guarding the tomb, so it is quite peaceful.
Fengzu who was also slapped into the mud Didn t the founder of the Zhou family blame you Lin Qingcheng said leisurely Huh That kid wanted to do something bad, but I threw him out Of course Blood Gummies New Zealand: A Comprehensive Guide to Benefits and Reviews (fUJSJ)
Mr.Ye Ling pointed at the Moon Man Saint and ordered Put her on your back and let s go The red fire green tailed leopard stretched out its green tail and unceremoniously picked up the Moon Man Saint and threw her on its back.
smiled and said The three of you have also put in a lot of effort, and it is the same for you to join the Tiandan Immortal Sect to practice.It s in the hands of Mu Han, the last champion. Now that I see it, it s really amazing What an extraordinary move All the monks watching the battle under the stage looked at the evil cultivator Mu Han with incomparable admiration.
However, my clan leader is just a false name. We all treat each other as usual.When Ye Ling and Wing Fire Witch heard that the barbarian force led by Young Master Canglang was invading, they also saw the waves controlled by the old catfish demon being suppressed by more than a dozen sword lights, and the situation was full Can U Bring CBD Gummies on a Plane: Understanding the Regulations and Rules
of danger.
Got it I ll wait to see General Qi General Qi These are the thieves outside the city.He pointed at a place with a faint light near the east coast Master, Peng Mao and the others gave me the blue and black fish.
There seems to be such a spiritual herb Young Master Canglang and Mengyang and Mrs.The wild patterns on his body flashed, and suddenly he transformed into the shadow of a Canglang.
Then Luo Chen said to Li Ge and Li Yuxi said Brother Li, take the guards with you.Pass. Although there are hundreds of sand bandits coming to kill at this moment, Luo Chen and Mu Bai are both second rate masters, and the guards behind Zheng Xiaoliu and Mu Bai are obviously stronger than the caravan guards.
Do you want to curse the princess After hearing this, everyone looked at Luo Chen questioningly, especially the one who had been silent all this time.That young monster who is a proud girl Haha Luo Chen smiled slightly, cupped his hands and said, I ve seen Princess Mingyue, and I can t even call her a young monster.
Murong Yu also mocked Even if you have to admit defeat, be serious We agreed to compete with the bodyguards Understanding the Benefits of 750mg CBD Gummies for Enhanced Wellbeing
of your bodyguards union, not your ordinary disciples of Ziwu Villa Murong Yu this time The purpose was to take back the island, break the saying that bodyguards are the best among warriors, and make the bodyguards union unable to recruit people in Jinling City.
However, the members of the Sirius team ignored him and continued to smile.So, Old Man Li declined politely and said, Thank you very much, Mr.
Moreover, Luo Chen heard this news from the Naiman tribe and informed Zi Ye.The residual jade looked very ordinary, but the style was a little more primitive.
His heart was stabbed and his throat was stabbed. He just let out a few ho ho and then fell to the ground unwillingly with his eyes wide open.If anything happens, He has many ways to save himself, but he doesn t dare to trust others with his life.
Shopkeeper Zhao frowned tightly. looked at Luo Chen and said solemnly Master I m afraid it won t work if it continues like this.Although Murong Villa was a little bit dirty towards Ziwu Villa behind his back, Murong Villa after FX CBD Gummies 1500mg: Benefits, Ingredients, and Reviews
all It is a veteran first class force in the martial arts world, and Luo Tianhe also wants to use this opportunity to strengthen his connection with Murong Villa, strengthen Ziwu Villa, and find Valerian Root Gummies for Sleep: A Natural Solution for a Restful Night's Sleep (KsKPd)
external allies for Ziwu Villa.
Looking at Luo Chen who returned to Shizhu with excitement in his heart, several people from the Nangong family stood up to greet him this time.Luo Chen kicked back with his left foot to stabilize his body, while the middle aged man took three or four steps back before stopping.
Luo, for your kindness. I am a villager in the mountains and used to the life in the village.There is a small snowpack somewhere, and there seems to be something there.
Noisy Li Ge rode on the horse and kicked Wang Rengui in the face again.On the second floor, the shopkeeper took Luo Chen to a private room a little further away.
When he saw Luo Chen and the other four chasing him, he instantly touched the ground with both hands and turned into running on all fours.Brother Li Lan You, a disciple of Wood Punishment, have perfected your Huashan Sect s swordsmanship Seeing the two of them fighting over a dozen moves on the stage, Elder Song Ting of the Sword Pavilion looked at the Huashan Sect with a smile.
After sighing, he also leaned against the carriage and closed his eyes to rest.
Elder Feng Yao, Feng Zhang Yan and others looked outside the city I saw sword energy surging in a radius of thousands of miles.As a result, Encountered attacks from the CBN and CBD Gummies: Benefits, Differences, and Best Products
Netherworld Palace and the Scarlet Flame Tiger Zhao family, and actually fled away Many junior fellow apprentices died tragically on the spot If Lu Ziji and I hadn t met each other by chance, he would have given me If you don t ask for help, I m afraid I will be tricked to death by you like my senior fellow apprentices At this point, Xie Jia Ling Weight Loss Movie Phenomenon: 5 Key Strategies American Women Used to Shed 50+ Pounds in 2025
Lu even clasped his hands and looked at the elders of Wuhua Sect with tears in his eyes as he looked aggrieved.
Lu Yu, however, remained unmoved and said coldly Then why did you hesitate to lie just now Hearing Lu Yu s inquiry, You Xian no longer dared to hide anything and said tremblingly Although we don t know what the elders above have ordered us to do.I Best Trisha Yearwood Weight Loss Success Stories to Inspire Your 2025 Goals
need someone to be the groom It just happens to be you Of course, if I m satisfied, Then there will be rewards when the time comes Hearing Lu Yu s words, Xu Lingling suddenly smiled and said with a smile Okay, senior, Lingling, I agree I wonder where senior is going to go As long as she doesn t pay with her flesh, Or if you want spiritual stones, Xu Lingling can agree.
Seeing Lu Ziji being Finding Relief with Tinnitus CBD Gummies: A Comprehensive Guide (YnzkN)
killed, they felt extremely happy in their hearts.With this Phoenix Fire Divine Fruit, Lu Yu s Golden Lotus of Merit can go straight to the sixth level Because the phoenix itself has virtues, such a phoenix fire divine fruit is also tainted with a hint of the power of the phoenix Lu Yu has accumulated enough merit power now.
However, Li Yi came up and pulled him away unceremoniously.He was only about thirty years old and had already killed more than one God Transforming Lord Lu Ziji, I ll fight you At this moment, Zhao Xuan, a strong man in the middle stage of divine transformation from the Zhao family of Red Flame Tiger, volunteered to fight Lu Yu.
There were too many of them, and their strength was not weak.That is to continue to eradicate those who have dealt with the Long Family Protecting Yu Sect.
After that, I will send you to hell Killing intent swept across like a bone chilling wind The surrounding temperature suddenly dropped at this moment, as if entering a thousand year old ice cave.However, when the cup of tea entered his stomach, He Yaner s expression suddenly changed.
There is He Wenxin and that old immortal behind him.Although Lu Yu is only in the Golden Elixir stage, his divine grade Golden Elixir can compete with ordinary gods.
I m afraid we shouldn t ask for mercy Then it s better than now.It is no wonder that the Wuhua Sect and the Shenghua Sect were originally a family, but later they separated due to changes.
Gu. When Lian Peng saw this, the lightning in his eyes became more intense, but then he turned his head and swallowed his breath.Lu Yu said calmly without changing his expression, Of course I fooled them Ah
He Yan er opened her mouth slightly, widened her beautiful eyes, and looked at Lu Yu with eyes full of disbelief.
But that Lu Ziji crossed over easily. If the others weren t following Lu Ziji, they probably wouldn t be able to enter the Scarlet Flame Pavilion.Lu Yu pulled away his hand, took a step forward, glanced indifferently at the Ma family in Changbai Mountain, the Immortal Gu God lineage and other secret forces, and said coldly You ants, there is no need to waste time testing, we are not here to deal with them.
Hearing this, several of the companions around the man showed excitement and excitement 2025’s Hottest Trend: How CBD Enthusiasts in Los Angeles Are Embracing THC-O Gummies for Relaxation and Sleep
Oh my God It turned out to be the cave of Liuyan God Lord.In the blink of an eye, a month passed. The aura of the Exploring the Benefits of Dr. Oz CBD Gummies on Amazon: A Comprehensive Guide
Red Cloud Star is indeed far superior to that of the Cangshan Star, let alone the Emperor s Constellation Star If I had been reborn on the Red Cloud Star, I would have been able to break through the Golden Core within one year, and become the Nascent Soul within five years Lu Yu s reaction at this time His cultivation has reached the peak of the early stage of Golden Core, and he couldn t help but smile.
He quickly struck the iron while the iron was hot and persuaded Fellow Taoist Lu Ziji, there is no relationship between us.My majesty Then go to hell Boom boom boom In an instant, ripples seemed to appear in the void, and terrifying consciousnesses turned into swords, spears, and halberds.
She, Huan Zixuan, personally recruited Tianyin Pavilion, the top immortal cultivating sect in the Western Wasteland, and refused But now it seems that Lu Ziji really has the confidence Thinking of those geniuses who pursued her, Huan Zixuan sighed softly, those people were far behind Lu Ziji.However, Lu Yu immediately laughed. The seven major immortal cultivating sects, as well as the so called supreme giants like the master of the Tianwai Sect and the master of the Luoyue Palace, were nothing to him.
Hundreds of martial arts disciples were present on the field, scattered in every corner, all of them majestic and extraordinary.He really didn t want to embarrass the security guard, but the security guard didn t appreciate it and said with a sarcastic smile Yo yo yo, don t you embarrass me Tell me what you are embarrassing me about Don t talk about this family, you Get the Power CBD Gummies Phone Number: Reliable Support for a World of Relaxation (QYoTB)
are just a foreigner, and I, a little security guard, can take care of you in Shanghai, you Are you still embarrassing me To put it bluntly, you can t even get in through this door, so why are you embarrassing me He gave the other party a chance, but he didn t ask for it, and Qin Feng didn t bother to waste time.
Haha, I hope you can still be so confident after he is exposed by the elders later.Especially Xu Shaoqin s expression was complex. Seeing Mr.
He didn t seem worried about Jiao Xu at all, as if Jiao Xu was a picked Inside Jessica Simpson Weight Loss Transformation: Before and After”
disciple.What else do you think there is for me to care about You should be lucky that I still leave you alive and tell you to go back and tell the Song family.
Her spirit was somewhat impacted, and Qin Feng was afraid that she would not be able to think clearly.Her appearance directly excited the atmosphere at the scene.
The family would go on a trip every year. That year happened to be the end of Qin Feng s college entrance examination.Perhaps their families didn t even know what they did until their names were engraved on their tombstones.
Originally, Qin Feng was upset because he met Lin Wan er tonight, but in such an atmosphere, he felt extremely peaceful.She felt that Qin Feng had played a trick on her. I knew how could a little bodyguard from your Dragon Kingdom win over me The others didn t know what she was talking about, and they all looked at Qin Feng curiously.
Since they want to give us a big gift, how can I not return the gift The next morning, as Qin Shufang said, the Qin family s car came to pick them up early.Consuming his own life to improve his realm and strength like this, he will only die faster.
Bang Qin Feng went up and slapped the old man in the face.If you want me to be jealous, you have to see if the other party has the ability.
He has never thought of using Dai Ruolan as an incision, and he has not even taken the initiative to contact the hidden sect.Hearing this voice, Dai Ruolan, who was still blushing with indignation, was stunned.
You want to keep these people Yes, I ll give you this opportunity.
7 de cada 10 personas prefieren comunicarse con las empresas a través de una llamada telefónica. Esto se debe a que este medio les ayuda a resolver sus dudas y hacer algún reclamo sin complicaciones técnicas que pueden asustarlos o alejarlos de quien les brinda un servicio.