7 de cada 10 personas prefieren comunicarse con las empresas a través de una llamada telefónica. Esto se debe a que este medio les ayuda a resolver sus dudas y hacer algún reclamo sin complicaciones técnicas que pueden asustarlos o alejarlos de quien les brinda un servicio.
De acuerdo con un análisis realizado por Aivo, empresa desarrolladora de software de servicio al cliente con base en la Inteligencia Artificial, los clientes en la actualidad buscan un contacto simple, que resuelva rápido sus necesidades y que les permita continuar con la comunicación cuando ellos decidan y por el canal que prefieran.
Si tomamos en cuenta que 60% del total de los consumidores acuden a los centros de atención para solicitar la reparación de un producto o servicio no satisfactorio, las compañías se enfrentan con el gran reto de atender y brindar soluciones, ya sea por teléfono, por un medio digital o, lo que es ideal, complementando ambos.
Por esto, Aivo te presenta las ventajas que tiene el servicio al cliente a través de canales telefónicos y digitales, para que tomes la mejor decisión la próxima vez que quieras contactar a una empresa para solicitar una aclaración.
Atención telefónica
Fácil acceso. El teléfono sigue siendo el dispositivo de telecomunicación por excelencia en México, ya que existen tantas líneas telefónicas (fijas y móviles) que prácticamente cualquier persona tiene acceso a este medio para contactar a las empresas.
Más cobertura. Para las compañías, la universalidad del teléfono lo convierte en el medio más fácil para interactuar con los usuarios. Por eso, a la fecha el servicio al cliente tradicional sigue basado y estructurado en call-centers.
Personal. Al hablar por teléfono esperamos encontrar un agente que nos entienda y brinde la mejor atención comprendiendo nuestro problema y buscando una solución lo más pronto posible. ¿La desventaja? En ocasiones, los agentes de atención al cliente no se dan abasto y el proceso se dificulta al no tener la capacidad para resolver todas las solicitudes en un periodo de tiempo corto.
Innovación continua. A pesar de ser un medio tradicional, ha recibido mejoras y avances para establecer conexiones de calidad desde cualquier parte del mundo. En la actualidad existe tecnología, como Voice de AIVO que, con base en la inteligencia artificial, permite que agentes virtuales atiendan cualquier solicitud vía telefónica, de tal forma que los agentes humanos se dediquen a resolver tareas específicas.
Atención por medios digitales
Nuevos usuarios. El uso de smartphones y el ambiente digital en el que crecen las nuevas generaciones, impulsan el uso del internet para resolver por este medio cualquier necesidad. Si las empresas desean atraer nuevos clientes y hacer que permanezcan, lo mejor que pueden hacer es adaptar sus procesos con herramientas digitales que faciliten el contacto entre ambas partes.
Inmediatez y Disponibilidad. Los canales digitales permiten una interacción más sencilla e inmediata. La Inteligencia Artificial (IA) permite que bots respondan y las solicitudes tarden la mitad del tiempo en resolverse, que de una forma tradicional. Además, la IA brinda atención inmediata cualquier día de la semana, por lo que jamás se deja un cliente sin atender.
Ahorro y economía. La tecnología se ha convertido en un gran aliado para disminuir los costos de operación del servicio al cliente. Si los usuarios se han mudado a los canales digitales, ¿por qué no dirigir las energías (y el dinero) ahí? Además, permite tener un control y registro minucioso de todas las interacciones, por lo que las compañías pueden corregir y revisar áreas de oportunidad.
¿Cuál es mejor?
¡Ambos! La atención al cliente debe ser como un traje a la medida para cada quien. Existen compañías que pueden prescindir totalmente de las líneas telefónicas; existen otras que requieren interactuar por ese medio. Lo ideal es que cada una analice sus necesidades y las de sus clientes para brindarles la atención más rápida y efectiva.
Gracias a los softwares que responden, identifican y brindan soluciones de forma inmediata, la atención puede ser incluso complementaria y omnicanal para que los clientes “salten” de un canal a otro conservando su historial y sin perder el hilo de su conversación.
Si estás pensando en mejorar tu servicio al cliente, acércate a los profesionales y comienza a disfrutar la tecnología que transformará a tu empresa. Para más información visita aivo.co
La adopción estratégica de la inteligencia artificial en la fabricación puede ofrecer eficiencias significativas. Desde mejorar la seguridad hasta optimizar las cadenas de suministro, la IA está transformando la forma en que las empresas abordan los desafíos laborales y planifican su futuro. Los líderes de la industria deben estar preparados para abrazar esta revolución tecnológica y capitalizar las oportunidades que la IA presenta.
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Xu Yang s complexion changed drastically and he quickly turned into a body with three heads and six arms.Fortunately, he reacted quickly, otherwise he would have been discovered by the guards on the wall.
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I have set up a large guard around the station.Senior Brother Bai will be in charge after the battle, and Wu Feiyang will be the new head, and all Jindan elders must cooperate with her to restore the sect.A gust of wind blew by, and the five ghost core cultivators turned into flying ash on the spot.
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Oh The man looked at Mr.Wang carefully for a moment, nodded and said, Yes, there is indeed some resemblance.There was a contact circle in the secret room for face to face communication.
Both of them looked like old men with sullen faces, and they directly attacked Xu Yang without any nonsense.As for other secret techniques, most of them are secret techniques for manipulating monsters, which are of no use to Xu Yang.
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What the hell are you You come in and keep nagging.Du Jiang scolded Du Heng, turned sideways and said with a smile, Hurry up to the house , have a cup of tea and take a break.
Use strong stimulation method. Du Fei left quickly and came back quickly.What kind of patient can Dr. Yu not do anything about Cold.
Li Qiuhua will be discharged from the hospital soon.As for the establishment, haha, a fixed amount of RMB 100,000 per month has been credited to the account after completing the task.
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The leader spoke, everyone Everyone listened carefully.My legs and feet, which had no feeling before, now have feeling.
Du Heng clapped gently, this kid is really handsome today.One is that the onset time is too long, and he is older and has severe muscle and tendon degeneration.
This was a big deal. The tutor is so angry, it doesn t matter whether you are a genius or not, you still get out of here.When they go to elementary school, they go to the place where they work, so the number of people in elementary school is smaller.
But now, she was excited and nervous. Each registered phone number and name represents a consumption of at least 1,000 yuan tomorrow.You two are already Behind the Scenes of Charles Barkley Weight Loss Transformation here. Just as he was thinking about it, the private room door behind him was pushed open.
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If Stimuli RX CBD Gummies for ED: Benefits and User Feedback it s still not better, call me. Thank you. Yan Ting held her child and was polite to Du Heng. Do you need to be so polite to me Du Heng replied with a smile.The reason why I was transferred to Fanjiaping was because of these materials.
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Su Nan looked at the two people chatting happily and suddenly became a little anxious.Buwei, Exploring ED Relief: Insights on CBD Gummies come in. Du Heng said suddenly, Wu Buwei agreed and went in quickly.
He treated an average of 80 patients every day. He started working at 8 a.Before the curiosity subsided, after a while, the group of people just left and returned, and everyone who came in was carrying two or three lunch boxes.
There was no other way. Du Heng could only cough and interrupt them, Two teachers, from what the lady just said, the patient has been to many places over the years, including Chinese and Western medicine.The day before yesterday Du Heng s eyes lit up, What kind of medicine did you drink I don t know that.
This was a bit beyond Du Heng s expectations. Following the information left by Wang Shuqiu, Du Heng and others successfully found their location.Li Qiuhua actually found that Nature Boost Gummies for ED Reviews: Clinical Insights and Consumer Experiences Fuyang, Taichong, and Taixi meridians were still able to control and control the three meridians, which meant that the patient s stomach function was still there, there was no problem in holding food, and he could still absorb and digest food.
But this does not affect everyone s ability to eat melon.She must be pretty. Wang Zhenzhen was very enthusiastic and took Wang Shuqiu s hand to introduce her to Du Heng.
With his current medical skills specializing in internal medicine, as long as he is careful in dialectics, there is no cause that he cannot identify.I hurriedly wiped the sweat from my forehead, put a smile on my face again, and strongly invited the leaders and colleagues to take a few photos with the family members and patients who presented the banners.
Du Heng chuckled, Thank you for your trust. After checking the pulse, he pinched the patient s arm again, but there was no feedback at all.There was no way , we can only follow the old man s wishes.
He didn t entangle with the man in Tsing Yi anymore, and chose to kill the Jianghu person first.noob The fox chirped and lashed out.She curled up in Mu Nanzhi s warm embrace, holding a piece of sweet pastry with her two paws.
After putting away the key, Xu Qi an replied to Li Miaozhen Three I m at the Tongfu Inn, after entering the city, walk a mile along the main road, and you can see it.Sooner or later, Comprehensive Guide to Gummies for ED for Business Users I will send you to the Sitian Supervisor to learn art.
After repeating this several times, Xu Qi an guessed that it might be hypoxic, so he lifted its head out of the bed.He held the vajra cone and walked towards Xu Qi an.
Huaiqing is still the same as before, but her official position was taken away by the prince s brother.After chasing for nearly a quarter of an hour, the two sides left Yongzhou City, and Legendz XL Male Enhancement Supplement: A Comprehensive Guide there were no buildings outside the city.
The team members They took their seats one after another, chomped down on pigs, drank the medicinal wine unique to Sanshui Town, and complained about the damn weather.Following the sound of the teacup falling, Li Lingsu saw a dazzling sword light, he closed his eyes subconsciously, his eyeballs were hot, and tears rolled down.
After a while, his frozen eyes trembled slightly, and his breathing became rapid.Xu Qi an sat cross legged on the ground, with his back against the wall, and the corpses on both sides stood quietly.
He sat up abruptly, startling Mu Nanzhi and the little white fox who were huddled under the blanket and whispering.In the same realm, no one can kill an Arhat who saves love.
Xu Qi an cupped his Prime CBD Gummies Reviews for ED: Effectiveness and User Feedback hands at him, took the paper and read it.Everyone looked at Tang Yuanwu, and someone suddenly said This is the famous battle where Master Tang killed the old monster of Snake Mountain, and he entered the fourth rank.
Ji Xuan s sword is enough to break through the physical defense of a fourth rank martial artist of the same realm.Chai Xing er smiled coldly He is an old friend of mine.
Fly one head after another.Seeing this, Chen Er and the others didn t hesitate any longer, and ran towards the windows on both sides of the lobby, crashing into the windows and fleeing.Xu is your first wife, so you can t escape.In addition, how can Mrs.
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Confidently pinch his waist in front of him every day.Xu Yuanhuai is not stupid, on the contrary, he is very smart.
He wrapped his arms tightly around the waist of Tianzong Shengzi, choked up and said, Li Lang, I will miss you so much after a while.Xu Pingzhi is now a Qianhu of the imperial sword guard, with a high position Exercise-Free Regime:How to Lose Weight Fast if You Can t Exercise and great power.
In addition, monks, like warriors, follow the path of refining and transforming qi, and have a huge appetite.As for Miao Youfang, Chu Zhuangyuan did not mean to look down on him.
Nalan Tianlu was dreaming asked.At this time, he was half awake and half asleep.Shura Vajra Dufan shot out an air machine, and with a ding , it hit the Buddha Pagoda, and it flew obliquely and hit the ground heavily.
The little fox said happily.Why don t you report it After waiting for a while, Xu Qi an still didn t speak when he saw her He looked at himself longingly.Well, she was even more proud and reserved.Xu Qi an let out a breath.
Xu Qi an can testify to this, but he hardly ever saw her change the outer robes.Li Lingsu looked at him in disbelief.That afternoon, the famous female heroine Feiyan, who was dressed in Taoist robes and had been rumored for a long time, fled into Leizhou City drenched in blood.
Headache Price Keto Gummies: Are They Worth It? Didn t you see it Wu Buwei nodded, Not only did I not see it, but Dr.Stop thinking nonsense, it has nothing to do with them.
At this moment, when he heard the male doctor s words, he shook his head with a heavy face, The family members don t agree.That s okay. The aunt finally called her grandson. Within thirty seconds, a man and a woman in their thirties squeezed in from the ED Gummies on Shark Tank: Comprehensive Analysis and User Feedback crowd outside the door.
Want to take a moment I m quite busy at work, so it s hard to ask for leave.It s hard not to notice them. Compared with Wang Shuqiu s conservative style, Liao Yuzhu s dress is that of a city girl, a fashionable girl, and implements the purpose of a cool summer.
Liao Quansheng suggested that we eat together. Du Heng also had this intention.By the way, has the gastric cancer patient not come for a follow up visit yet Gu Ping shook his head, I guess he won t come.
Otherwise, we won t be able to continue today s treatment.Yu 6 Expert-Approved Healthy Drink Recipes to Lose Weight Haiting hurriedly explained, The patient was sent to the First City Hospital the night before yesterday.
You deserve this. After Shixuan finished bleeding, Du Heng once again stimulated Renzhong and Neiguan.It s caused by medicine. Looking at the prescription in his hand, Du Heng was speechless.
Zhou Yixian frowned. Wrinkled, Does this have anything to do with calling Du Heng here The male doctor pursed his lips and said, Director, don t wait to hear me out.Du Heng looked at the people and asked a little dull, What s going on Didn t you say that Xiao Fang was beaten Why did Yu Zhu become like this Wang Shuqiu glanced at the two people on Total Health Keto Gummies Dragons Den: Getting Investors’ Approval for Healthier Living the sofa, Let Xiao Fang Tell me, I don t know very well, I just came in a few minutes before you.
But this kid was busy with his life, and while working as a village doctor, he opened a farmhouse.Together with Zhu Fanmin, the eldest brother who is a secretary, and Zhu Minyan, who was admitted Which bcaa is best for weight loss to Qingbei, it can be said that life was very comfortable and very respectable.
He took out the bank card in his trouser pocket and slapped it into Wei Kaida s hand, Just stroll outside for a while.I m leaving. I have something to do. And he left right away. When he finished speaking, he had already arrived at the parking lot.
You are a criminal police officer. Du Heng was startled and looked at Wu Shengnan in surprise.After saying goodbye to each other, he and Wang Shuqiu drove home together.
After repairing it, he asked his wife to start the car and reverse it.After speaking, he became angry. Then he left, while Wang Juguo looked depressed.
I will find the best lawyer to litigate this lawsuit.But do I lack his money There is no shortage, and I don t feel comfortable taking it, so there is no need.
I originally thought I was going to lose money and avoid disaster, but I didn t expect it to be a farce in the end.Your expression is normal. Then Du Bing s wife won t be able to think about it anymore, right No, these are impulsive types.
I don t know what your specific job is, but you should know that your current situation is no longer suitable for continuing to work.
7 de cada 10 personas prefieren comunicarse con las empresas a través de una llamada telefónica. Esto se debe a que este medio les ayuda a resolver sus dudas y hacer algún reclamo sin complicaciones técnicas que pueden asustarlos o alejarlos de quien les brinda un servicio.