7 de cada 10 personas prefieren comunicarse con las empresas a través de una llamada telefónica. Esto se debe a que este medio les ayuda a resolver sus dudas y hacer algún reclamo sin complicaciones técnicas que pueden asustarlos o alejarlos de quien les brinda un servicio.
De acuerdo con un análisis realizado por Aivo, empresa desarrolladora de software de servicio al cliente con base en la Inteligencia Artificial, los clientes en la actualidad buscan un contacto simple, que resuelva rápido sus necesidades y que les permita continuar con la comunicación cuando ellos decidan y por el canal que prefieran.
Si tomamos en cuenta que 60% del total de los consumidores acuden a los centros de atención para solicitar la reparación de un producto o servicio no satisfactorio, las compañías se enfrentan con el gran reto de atender y brindar soluciones, ya sea por teléfono, por un medio digital o, lo que es ideal, complementando ambos.
Por esto, Aivo te presenta las ventajas que tiene el servicio al cliente a través de canales telefónicos y digitales, para que tomes la mejor decisión la próxima vez que quieras contactar a una empresa para solicitar una aclaración.
Atención telefónica
Fácil acceso. El teléfono sigue siendo el dispositivo de telecomunicación por excelencia en México, ya que existen tantas líneas telefónicas (fijas y móviles) que prácticamente cualquier persona tiene acceso a este medio para contactar a las empresas.
Más cobertura. Para las compañías, la universalidad del teléfono lo convierte en el medio más fácil para interactuar con los usuarios. Por eso, a la fecha el servicio al cliente tradicional sigue basado y estructurado en call-centers.
Personal. Al hablar por teléfono esperamos encontrar un agente que nos entienda y brinde la mejor atención comprendiendo nuestro problema y buscando una solución lo más pronto posible. ¿La desventaja? En ocasiones, los agentes de atención al cliente no se dan abasto y el proceso se dificulta al no tener la capacidad para resolver todas las solicitudes en un periodo de tiempo corto.
Innovación continua. A pesar de ser un medio tradicional, ha recibido mejoras y avances para establecer conexiones de calidad desde cualquier parte del mundo. En la actualidad existe tecnología, como Voice de AIVO que, con base en la inteligencia artificial, permite que agentes virtuales atiendan cualquier solicitud vía telefónica, de tal forma que los agentes humanos se dediquen a resolver tareas específicas.
Atención por medios digitales
Nuevos usuarios. El uso de smartphones y el ambiente digital en el que crecen las nuevas generaciones, impulsan el uso del internet para resolver por este medio cualquier necesidad. Si las empresas desean atraer nuevos clientes y hacer que permanezcan, lo mejor que pueden hacer es adaptar sus procesos con herramientas digitales que faciliten el contacto entre ambas partes.
Inmediatez y Disponibilidad. Los canales digitales permiten una interacción más sencilla e inmediata. La Inteligencia Artificial (IA) permite que bots respondan y las solicitudes tarden la mitad del tiempo en resolverse, que de una forma tradicional. Además, la IA brinda atención inmediata cualquier día de la semana, por lo que jamás se deja un cliente sin atender.
Ahorro y economía. La tecnología se ha convertido en un gran aliado para disminuir los costos de operación del servicio al cliente. Si los usuarios se han mudado a los canales digitales, ¿por qué no dirigir las energías (y el dinero) ahí? Además, permite tener un control y registro minucioso de todas las interacciones, por lo que las compañías pueden corregir y revisar áreas de oportunidad.
¿Cuál es mejor?
¡Ambos! La atención al cliente debe ser como un traje a la medida para cada quien. Existen compañías que pueden prescindir totalmente de las líneas telefónicas; existen otras que requieren interactuar por ese medio. Lo ideal es que cada una analice sus necesidades y las de sus clientes para brindarles la atención más rápida y efectiva.
Gracias a los softwares que responden, identifican y brindan soluciones de forma inmediata, la atención puede ser incluso complementaria y omnicanal para que los clientes “salten” de un canal a otro conservando su historial y sin perder el hilo de su conversación.
Si estás pensando en mejorar tu servicio al cliente, acércate a los profesionales y comienza a disfrutar la tecnología que transformará a tu empresa. Para más información visita aivo.co
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There was a difference of 2,100 spiritual stones between the Demon Suppressing Palace and the first place, and there was also a gap between Qingfeng Palace and the sixth place.He took it out directly and helped Old Taoist Songhe take a test.
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Although the energy of the outside air is washing his body, the energy is like a knife, like cutting flesh.Like threads, they formed a big net, instantly covering Ye Fei.
This piece No, no, I use this piece as a seat, and this piece is a family heirloom.Hahaha, I didn t expect that Miss Shangguan would become more and more beautiful after seeing her for so many years.
This shows how important the five color altar is to them.Ye Fei nodded. One has to know how to hide one s weaknesses in order to live longer.
What crime should you be punished for A very cold voice came, and then his body was knocked away.more. Caiyun Spirit Weapon is like a small space. There are forty disciples participating this time. They are scattered in each side, which does not https://tannoorgrill.com/spotlight/en-are-there-any-safe-and-effective-healthy-weight-loss-pills-kleo-dtmqp/ seem too crowded.
Ye Fei looked at the woman in green rosy clothes and said seriously, even if he died, he would Know where you will die.The inside of the body, muscles, bones, meridians, blood and even the nerves in the body, in short, everything in the body is presented in front of him like a picture.
There is still one person in the family who has not been killed, the Thirteen Riders of Mangshan Mountain.Some insider whispered. Shangguan Lingyun There should be no grievances between him and the Yin Yang Sect, and Shangguan Lingyun s family was spied on, and a great war broke out.
They were just Ye Fei s assistants. Now they are already Their existence was dispensable.Has Tongtian Academy not been involved in many external affairs over the years Recently, Tongtian College is holding a disciple competition to compete for ranking.
On this day, Ye Fei was walking on a small road when he saw a white figure in front of him.It was much larger than the star area where they were going to fall, and it was Ziwei s area.
She knew that the city lord dealt with many important matters every day and was not interested in alchemists below the fifth grade at all.His spiritual power was as thin as silk. When he turned his hands, it was like a big spiritual net, covering the opponent.
For a moment, a powerful energy filled the whole place, and even Ye Fei couldn t help but use his spiritual power to compete.You are too anxious, so Are you about to jump out Ye Fei laughed coldly.
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Ye Fei bowed his hands and thanked him. Regarding the Nine Yang Body and Nine Yin Pills, Ye Fei didn t want to communicate anymore.Only then can they have the strength to compete for the throne.
He didn t think he was a genius, and his level of strength was not high.Xinglan Suffered some minor injuries. However, Qing Yi was seriously injured.
A woman s voice came from the sky and the earth. It was pleasant to the ear.It will only depend on your luck. If you don t want to go down, you can tell them and let them go back.
However, this person called three times, and Ye Fei did not raise the price any more.This was his own He worked hard and killed the strong men of the Yin Yang Sect in exchange for millions of spiritual stones, but all of them were gone in one fell swoop.
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A contractual approach should be to pay off debts first, with debts being greater than equity, and then return the remainder to shareholders.They may have a good deal today, but someone else will come in tomorrow, and then they won t recognize what the previous speakers have agreed upon.
At the same time, the cultural media sector also opened low and rose high, driven by the general leader.In other words, you will definitely be set off by your peers.
But Huayang Group has no connections in that area. Before listening to what Zhu Shun described, Qiu Guangcheng was shocked and convinced.In fact, the biggest problem for the tycoons in the Middle East is not the problem of the United States competing for oil business with them in the future, but the problem of food.
After leaving the honeycomb, the wings in the retracted state will bounce out instantly.This is currently the best strategy to promote the TOS ecosystem.
Fang Hong continued When this big pot comes out, I will carry it or not.All the tickets were slaughtered indiscriminately, directly breaking the market to 1949 points, and even the 1900 point mark was penetrated.
will increase, which will be a major benefit to the A share market.However, on Wednesday, Big A achieved a negative negative line and hit a new high for the year.
He took a deep breath and couldn t help but said It seems that I thought it was too simple
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Even if only 10 of people respond to God K s call, that is an astronomical figure.I bought more than 10,000 lots through collective bidding, and sold more than 3 million.
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Come here to continue doing research. Although I am bound by the non competition agreement, these two years are not wasted.Of course, it has already fallen back and reached a new low.
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This needs to attract high end people and should be left to the market.At this time, Fang Hong said In this game, you will participate in digital currency, gold, silver, soybeans and copper.
You will cry when you see this kind of thing. Even science students probably can t stand this kind of high spirited attitude Engineers working at Jiuzhou Blue Arrow really feel a sense of accomplishment.After a moment, her eyes lit up Turn this move of hitting the bottom into a The method of revenge suddenly became legitimate, and public opinion suddenly turned around
Tian Jiayi thought for a while, then looked at Fang Hong and said with a smile Let them go their way and leave them with no way to go.
7 de cada 10 personas prefieren comunicarse con las empresas a través de una llamada telefónica. Esto se debe a que este medio les ayuda a resolver sus dudas y hacer algún reclamo sin complicaciones técnicas que pueden asustarlos o alejarlos de quien les brinda un servicio.