7 de cada 10 personas prefieren comunicarse con las empresas a través de una llamada telefónica. Esto se debe a que este medio les ayuda a resolver sus dudas y hacer algún reclamo sin complicaciones técnicas que pueden asustarlos o alejarlos de quien les brinda un servicio.
De acuerdo con un análisis realizado por Aivo, empresa desarrolladora de software de servicio al cliente con base en la Inteligencia Artificial, los clientes en la actualidad buscan un contacto simple, que resuelva rápido sus necesidades y que les permita continuar con la comunicación cuando ellos decidan y por el canal que prefieran.
Si tomamos en cuenta que 60% del total de los consumidores acuden a los centros de atención para solicitar la reparación de un producto o servicio no satisfactorio, las compañías se enfrentan con el gran reto de atender y brindar soluciones, ya sea por teléfono, por un medio digital o, lo que es ideal, complementando ambos.
Por esto, Aivo te presenta las ventajas que tiene el servicio al cliente a través de canales telefónicos y digitales, para que tomes la mejor decisión la próxima vez que quieras contactar a una empresa para solicitar una aclaración.
Atención telefónica
Fácil acceso. El teléfono sigue siendo el dispositivo de telecomunicación por excelencia en México, ya que existen tantas líneas telefónicas (fijas y móviles) que prácticamente cualquier persona tiene acceso a este medio para contactar a las empresas.
Más cobertura. Para las compañías, la universalidad del teléfono lo convierte en el medio más fácil para interactuar con los usuarios. Por eso, a la fecha el servicio al cliente tradicional sigue basado y estructurado en call-centers.
Personal. Al hablar por teléfono esperamos encontrar un agente que nos entienda y brinde la mejor atención comprendiendo nuestro problema y buscando una solución lo más pronto posible. ¿La desventaja? En ocasiones, los agentes de atención al cliente no se dan abasto y el proceso se dificulta al no tener la capacidad para resolver todas las solicitudes en un periodo de tiempo corto.
Innovación continua. A pesar de ser un medio tradicional, ha recibido mejoras y avances para establecer conexiones de calidad desde cualquier parte del mundo. En la actualidad existe tecnología, como Voice de AIVO que, con base en la inteligencia artificial, permite que agentes virtuales atiendan cualquier solicitud vía telefónica, de tal forma que los agentes humanos se dediquen a resolver tareas específicas.
Atención por medios digitales
Nuevos usuarios. El uso de smartphones y el ambiente digital en el que crecen las nuevas generaciones, impulsan el uso del internet para resolver por este medio cualquier necesidad. Si las empresas desean atraer nuevos clientes y hacer que permanezcan, lo mejor que pueden hacer es adaptar sus procesos con herramientas digitales que faciliten el contacto entre ambas partes.
Inmediatez y Disponibilidad. Los canales digitales permiten una interacción más sencilla e inmediata. La Inteligencia Artificial (IA) permite que bots respondan y las solicitudes tarden la mitad del tiempo en resolverse, que de una forma tradicional. Además, la IA brinda atención inmediata cualquier día de la semana, por lo que jamás se deja un cliente sin atender.
Ahorro y economía. La tecnología se ha convertido en un gran aliado para disminuir los costos de operación del servicio al cliente. Si los usuarios se han mudado a los canales digitales, ¿por qué no dirigir las energías (y el dinero) ahí? Además, permite tener un control y registro minucioso de todas las interacciones, por lo que las compañías pueden corregir y revisar áreas de oportunidad.
¿Cuál es mejor?
¡Ambos! La atención al cliente debe ser como un traje a la medida para cada quien. Existen compañías que pueden prescindir totalmente de las líneas telefónicas; existen otras que requieren interactuar por ese medio. Lo ideal es que cada una analice sus necesidades y las de sus clientes para brindarles la atención más rápida y efectiva.
Gracias a los softwares que responden, identifican y brindan soluciones de forma inmediata, la atención puede ser incluso complementaria y omnicanal para que los clientes “salten” de un canal a otro conservando su historial y sin perder el hilo de su conversación.
Si estás pensando en mejorar tu servicio al cliente, acércate a los profesionales y comienza a disfrutar la tecnología que transformará a tu empresa. Para más información visita aivo.co
VeriTran, a través del servicio VeriTran Mobile Payments, brindará soluciones que permitirán a los usuarios de Visa contar con una billetera virtual segura en sus dispositivos.
Un estudio mundial calcula que la demanda por profesionales en el área es superior a la oferta en una proporción de 6:1. Otros predicen que la relación podría ser más drástica: de 9:1.
There was no problem with this decision, but everything changed when August came.This is inevitable. Wang Chengjun s movements were a little slower.
Ten soul fixing incense is not cheap. In addition, some of the mortal items in the list are in stock, and the rest will take half a month to be delivered.Thank you Mr. Li for reminding me Zhao Biaotou secretly thought to himself, he cupped his fists and saluted.
When I go to Fangshi next time, my little friend can go with me Gu Jia said after thinking for a while.This has been planned for a long time the monks from the seven sects said with great fighting spirit.
He took out thirty six formation flags and arranged them outside the yard.Originally, you did not agree with the trading company.
The body of the foundation building monk has been transformed during the foundation building process, and it still needs to be completed in the body refining technique.Didn t you say that the success rate of making talismans is not high Li Shiming put down the Xue Ling Pen in his hand and started thinking.
This is his insistence. When the yield is higher, he will be able to earn more.Surrounded by the sword s escape light, what he saw with his eyes was the spiritual power line of the formation in front of him.
The visitors did not persuade the teenagers and allowed them to vent their emotions.He will come to the Ten Thousand Buddhas Sect as a guest when he is free.
The spiritual hand formed by the Expulsion Technique grabbed the Fiery Flame Sword.All items in the storage bag are arranged neatly, and nothing useless is placed.
Li Shiming s worries were relieved. It turned out that this was the old monk s purpose.If Senluo Sect and Chiba Temple break out into a golden elixir level war, with dozens of golden elixirs Apex keto ACV Gummies - The Real Reason Everyone Is Buying! [wqC5eTcH37g]
fighting, no matter which side wins, the consequences will be heavy losses for both sides, and in the end it will be the other sects who gain the advantage.
My former self. No wonder it was only from the later stage of Qi refining that I had the power to enter dangerous sea areas.They seemed to be elixirs from Shiwandashan, and his face became more joyful.
His outfit was too weird, so he changed all his clothes before entering the city, but he did not take off his disguise.The Xuanming Sect Qi Refining monk did not approach him as recklessly as he imagined, but approached him very carefully.
But since Li Shiming entered the hall, his five senses were connected to the IBMz15.However, based on the cultivation speed of the computer room space, it only takes five days to plant all five acres of spiritual fields with spiritual rice seedlings.
In the end, only about one tenth of them broke through the Archangel s aerial defense line, and were then solved by the Royal Griffin and long range firepower.Seeing him take action, others will naturally not be idle.
There are more than a dozen red dragons and black dragons.Once it hits, the terrifying power of the rotating moon blade is enough to tear a huge wound on the green dragon s body.
Anyway, with her current strength and the enhanced nature of the sacred deer potion, the danger of acting as a bait is not great.The other party may have just escaped not long ago, and he had already Killed.
Although many people have suspicions based on her performance, without facts, they are just suspicions.Except for a few surveillance personnel, they could no longer influence it.
It is precisely because of mastering these that the speed can be continuously improved.As long as he dares to go to the ground, he will be discovered by the elves soon.
Py Streams of steam spurted out from the steel battleship, giving it huge power and tightening the vines, making the two sides seem to be diverting a river
Zhao Hao also knew that his plan to drag the steel battleship into the water failed, but he was not too disappointed.If they approach from land, there is no way to hide through so many defense lines.
After all, it was the natives and monsters who died, not himself.As long as you can do these, it is not difficult to make the other party work for you.
Tatakai, Boludo, Hotch Among them, Tatakai, the tool man hero, did his best to manage the Storm Fortress and Endless Fortress in an orderly manner when he, Memphela, and Ellie were not in the territory.There are quite a few patrol teams just to prevent poaching.
Although they would not use a big move like the Sickle Plan to target them, even if it was just a spontaneous attack, it would not be easy to withstand it.If they take action now, no matter how much physical strength they have, it will not be enough.
It was obvious that the other party remembered who he was through his pet.
The master of the inner court of the Qingfeng Palace, Qingming Sanren, has an 800 year old elixir.If everyone hadn t figured it out in advance this time, Be prepared, it might cause a lot of casualties.
I wonder if this fellow Taoist has any advice Hearing Qingyang also call Yu Mengmiao Miaomiao, the CBDfx 2000mg CBD Oil Price In Pakistan - 03001597100 [NjTbXm1wWtX]
young man He raised his eyebrows and said, Then let me introduce myself, Wei Yufeng.Qin Ruyan s personal experience, so she spoke in detail.
What he is worried about is that his mission will be seen through, and he will fall short.For Fei Yusheng, any injury may affect his flying speed, which is intolerable for a monster known 5 Best Exercises to Flatten your Lower Belly [Sd_k3I5GdCF]
for its speed.
After seeing such a look, even though Gu Hongzhen was determined, he couldn t help but feel hot in his heart.It only took less than half an hour for everyone to gather.
However, the number of storm wolves almost exceeds their combined number, with a total of three thousand.Seeing Yu Mengmiao s empathic expression, Qingyang didn t think what Can CBD help treat opioid addiction? [5XESMbV_DPd]
Yu Mengmiao said was a big lie.
However, due to the continuous use of the Three Yuan Sword Formation, he also lost a lot of energy and spiritual energy.At that time, I didn t quite believe it. Now it seems that his words were not exaggerated at all.
It turned out that the alcoholic bees saw their master in danger and quickly grouped together.After that, Qingyang resumed his days of exploring during the day and practicing at night.
busy. For tasks in the outer courtyard, even if you need to go out to do errands, the reward will not be more than a dozen spirit stones, which is definitely not comparable to the reward at Qingyang Shangzhiyuan.If he didn t see it, he was so frightened that he ran away.
There must have been a lot of good things dropped, but now more than two thousand years have passed.After turning a few streets, it only took a quarter of an hour to arrive at the Jinli Gang s residence.
Under normal circumstances, Cyclops Lengyu would never flinch, but now his body is in unbearable pain and he has to deal with the attacks of these people.No one will cause trouble for the little friend again.
At this time, other people also noticed the movement here.It is most suitable for monks who have perfected Qi Refining to use top grade spiritual weapons, and the top grade magical weapons used by Qingyang are relatively low level, just because the sword array he cultivates is so powerful that it can make up for this shortcoming.
Wei Yufeng understood that this was Qingyang s seeing through.The entire cottage has been searched by Qin Ruyan and Deng Changting.
It is refined by the famous refining master of the Refining Institute who spent a lot of effort.He escaped from his original position while fighting.
Qingyang was running away in front, and the one eyed dragon was not far behind.Everyone used their spiritual thoughts to look around and felt that there was no danger ahead, so they cautiously walked towards the stone temple.
This family is not decided by you alone, and I will not let you do it.Everyone had anticipated this situation. At this time, saving life was the most important thing, and nothing else mattered.
Qingyang gave the longevity pills to the Iron armed Monkey to try, and it seemed to have some effect, so Qingyang solemnly kept the remaining longevity pills.How could I still have it You don t have to worry about not having enough.
The value of the Qi Gathering Pills taken by monks during the Qi Refining Stage increases greatly.It s impossible for others to work hard in front to break the formation, while you hide behind and take advantage.
I just don t know where these third level living dead are going to take them, and when they are going to eat them both.Zu can t let me take him back again, can he This
After listening to Qingyang s request, the Liang family ancestor couldn t help but hesitate.
even Senior Brother Cai is no exception. Of course Senior Brother Cai knows that Qingyang has a three yuan sword array, but it is much more difficult to drive three low grade spiritual weapons at the same time than to drive five high grade magic swords.I was young at that time, so I didn t remember many things.
Perhaps because he was hiding among the thorns just now, the man s body was scratched with wounds, and blood was still dripping from many places, but the man didn t notice it at all, as if these wounds were on someone else s body.But think about it, she has ninety one points fruits and vegetables Benefits healthylifestyle weightloss digestion digestivehealth [HmA_DO5S_DW]
of Tianling root potential, which is much higher than the child face of Qingfeng Palace.
Also, how much manpower would it take to excavate such a large cave in the center of the earth by hand alone Perhaps it is because no one has been in and out for a long time, and the caves in the center of the earth lack human management.Our Yin Yang Sect cannot be underestimated. Sisters, work harder Xiao Yuhan gave an order, and the Yin Yang Sect s All three people stepped up their attacks.
Qiao Shan was held back by the first order living dead and could only face the second order living dead alone.I hope Qing Qing Junior Brother Yang, be careful. Hou Jiangong s words are all good advice.
Hundreds of others followed. The Jingshan Rat swarmed up and gnawed away all of Li Shengbo s bones in a blink of an eye.We only found one USING CBD TO QUIT SMOKING WEED (Does it really work?) [0eTwf3w6aie]
early stage Qi refining monk to go down with a group of pulse opening monks in the first batch.
This
Qingyang originally just asked casually and didn t think he could find out anything.As the leader of the Yin Yang Sect s trial in Chaos Demon Valley, he could not accept 5 Simple Fat Loss Tips [hFg0IADvXH5]
it no matter what.
For Qingyang now, this distance is only two or three days.Of course Duan Rusong and Yun Xiaomei will not intercept them.
Now that Qingyang has also broken through the foundation building stage, this problem no longer exists.They had several big explosions in a row and killed several of the relatively powerful blood bats, thus Relieved a lot of pressure on myself.
Just as he was about to speak, Cui Yu an asked first, Two senior brothers, I have heard several times about the Demon Hunting Order in the outer courtyard, but everyone was vague about it.Later, the three masters, Ginsu Zhenren, Xiyue Zhenren, and Akame Zhenren, died in the siege of the monster beast and returned safely.
They were let go, and the situation was better than they expected.Not only are there more and more trial disciples encountered on the road, but there are also obviously more ruins of buildings around than in other places.
There were twenty or thirty people gathered in the entire courtyard, and the air was filled with Mixset Lơn Tơn CBD x BANKAI x TOP x HAOZI [MNV4CLJJwJD]
The smell of blood.One person and one animal cooperated with each other tacitly.
Just the aftermath of the battle could kill low level monsters, and other people had to step back to make room for Diet Keto Bakar Lemak Paling Cepat? Apa itu Ketogenic Diet by Brodibalo [88ZNCxHTGtu]
them.The two people quickly came to Qingyang s side, Seeing that Qingyang and Qin Ruyan seemed to be unscathed, both of them couldn t help but be a little surprised.
Everything else is just incidental to us. I think we should make a fuss about it.
7 de cada 10 personas prefieren comunicarse con las empresas a través de una llamada telefónica. Esto se debe a que este medio les ayuda a resolver sus dudas y hacer algún reclamo sin complicaciones técnicas que pueden asustarlos o alejarlos de quien les brinda un servicio.