7 de cada 10 personas prefieren comunicarse con las empresas a través de una llamada telefónica. Esto se debe a que este medio les ayuda a resolver sus dudas y hacer algún reclamo sin complicaciones técnicas que pueden asustarlos o alejarlos de quien les brinda un servicio.
De acuerdo con un análisis realizado por Aivo, empresa desarrolladora de software de servicio al cliente con base en la Inteligencia Artificial, los clientes en la actualidad buscan un contacto simple, que resuelva rápido sus necesidades y que les permita continuar con la comunicación cuando ellos decidan y por el canal que prefieran.
Si tomamos en cuenta que 60% del total de los consumidores acuden a los centros de atención para solicitar la reparación de un producto o servicio no satisfactorio, las compañías se enfrentan con el gran reto de atender y brindar soluciones, ya sea por teléfono, por un medio digital o, lo que es ideal, complementando ambos.
Por esto, Aivo te presenta las ventajas que tiene el servicio al cliente a través de canales telefónicos y digitales, para que tomes la mejor decisión la próxima vez que quieras contactar a una empresa para solicitar una aclaración.
Atención telefónica
Fácil acceso. El teléfono sigue siendo el dispositivo de telecomunicación por excelencia en México, ya que existen tantas líneas telefónicas (fijas y móviles) que prácticamente cualquier persona tiene acceso a este medio para contactar a las empresas.
Más cobertura. Para las compañías, la universalidad del teléfono lo convierte en el medio más fácil para interactuar con los usuarios. Por eso, a la fecha el servicio al cliente tradicional sigue basado y estructurado en call-centers.
Personal. Al hablar por teléfono esperamos encontrar un agente que nos entienda y brinde la mejor atención comprendiendo nuestro problema y buscando una solución lo más pronto posible. ¿La desventaja? En ocasiones, los agentes de atención al cliente no se dan abasto y el proceso se dificulta al no tener la capacidad para resolver todas las solicitudes en un periodo de tiempo corto.
Innovación continua. A pesar de ser un medio tradicional, ha recibido mejoras y avances para establecer conexiones de calidad desde cualquier parte del mundo. En la actualidad existe tecnología, como Voice de AIVO que, con base en la inteligencia artificial, permite que agentes virtuales atiendan cualquier solicitud vía telefónica, de tal forma que los agentes humanos se dediquen a resolver tareas específicas.
Atención por medios digitales
Nuevos usuarios. El uso de smartphones y el ambiente digital en el que crecen las nuevas generaciones, impulsan el uso del internet para resolver por este medio cualquier necesidad. Si las empresas desean atraer nuevos clientes y hacer que permanezcan, lo mejor que pueden hacer es adaptar sus procesos con herramientas digitales que faciliten el contacto entre ambas partes.
Inmediatez y Disponibilidad. Los canales digitales permiten una interacción más sencilla e inmediata. La Inteligencia Artificial (IA) permite que bots respondan y las solicitudes tarden la mitad del tiempo en resolverse, que de una forma tradicional. Además, la IA brinda atención inmediata cualquier día de la semana, por lo que jamás se deja un cliente sin atender.
Ahorro y economía. La tecnología se ha convertido en un gran aliado para disminuir los costos de operación del servicio al cliente. Si los usuarios se han mudado a los canales digitales, ¿por qué no dirigir las energías (y el dinero) ahí? Además, permite tener un control y registro minucioso de todas las interacciones, por lo que las compañías pueden corregir y revisar áreas de oportunidad.
¿Cuál es mejor?
¡Ambos! La atención al cliente debe ser como un traje a la medida para cada quien. Existen compañías que pueden prescindir totalmente de las líneas telefónicas; existen otras que requieren interactuar por ese medio. Lo ideal es que cada una analice sus necesidades y las de sus clientes para brindarles la atención más rápida y efectiva.
Gracias a los softwares que responden, identifican y brindan soluciones de forma inmediata, la atención puede ser incluso complementaria y omnicanal para que los clientes “salten” de un canal a otro conservando su historial y sin perder el hilo de su conversación.
Si estás pensando en mejorar tu servicio al cliente, acércate a los profesionales y comienza a disfrutar la tecnología que transformará a tu empresa. Para más información visita aivo.co
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Los sitios que no tienen una versión para móviles ya no aparecen en las primeras páginas de búsquedas, lo cual puede resultar perjudicial para su marca o negocio.
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There seems to be such a spiritual herb Young Master Canglang and Mengyang and Mrs.The wild patterns on his body flashed, and suddenly he transformed into the shadow of a Canglang.
Then Luo Chen said to Li Ge and Li Yuxi said Brother Li, take the guards with you.Pass. Although there are hundreds of sand bandits coming to kill at this moment, Luo Chen and Mu Bai are both second rate masters, and the guards behind Zheng Xiaoliu and Mu Bai are obviously stronger than the caravan guards.
Do you want to curse the princess After hearing this, everyone looked at Luo Chen questioningly, especially the one who had been silent all this time.That young monster who is a proud girl Haha Luo Chen smiled slightly, cupped his hands and said, I ve seen Princess Mingyue, and I can t even call her a young monster.
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His heart was stabbed and his throat was stabbed. He just let out a few ho ho and then fell to the ground unwillingly with his eyes wide open.If anything happens, He has many ways to save himself, but he doesn t dare to trust others with his life.
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Looking at Luo Chen who returned to Shizhu with excitement in his heart, several people from the Nangong family stood up to greet him this time.Luo Chen kicked back with his left foot to stabilize his body, while the middle aged man took three or four steps back before stopping.
Luo, for your kindness. I am a villager in the mountains and used to the life in the village.There is a small snowpack somewhere, and there seems to be something there.
Noisy Li Ge rode on the horse and kicked Wang Rengui in the face again.On the second floor, the shopkeeper took Luo Chen to a private room a little further away.
When he saw Luo Chen and the other four chasing him, he instantly touched the ground with both hands and turned into running on all fours.Brother Li Lan You, a disciple of Wood Punishment, have perfected your Huashan Sect s swordsmanship Seeing the two of them fighting over a dozen moves on the stage, Elder Song Ting of the Sword Pavilion looked at the Huashan Sect with a smile.
After sighing, he also leaned against the carriage and closed his eyes to rest.
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Lu even clasped his hands and looked at the elders of Wuhua Sect with tears in his eyes as he looked aggrieved.
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need someone to be the groom It just happens to be you Of course, if I m satisfied, Then there will be rewards when the time comes Hearing Lu Yu s words, Xu Lingling suddenly smiled and said with a smile Okay, senior, Lingling, I agree I wonder where senior is going to go As long as she doesn t pay with her flesh, Or if you want spiritual stones, Xu Lingling can agree.
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However, Li Yi came up and pulled him away unceremoniously.He was only about thirty years old and had already killed more than one God Transforming Lord Lu Ziji, I ll fight you At this moment, Zhao Xuan, a strong man in the middle stage of divine transformation from the Zhao family of Red Flame Tiger, volunteered to fight Lu Yu.
There were too many of them, and their strength was not weak.That is to continue to eradicate those who have dealt with the Long Family Protecting Yu Sect.
After that, I will send you to hell Killing intent swept across like a bone chilling wind The surrounding temperature suddenly dropped at this moment, as if entering a thousand year old ice cave.However, when the cup of tea entered his stomach, He Yaner s expression suddenly changed.
There is He Wenxin and that old immortal behind him.Although Lu Yu is only in the Golden Elixir stage, his divine grade Golden Elixir can compete with ordinary gods.
I m afraid we shouldn t ask for mercy Then it s better than now.It is no wonder that the Wuhua Sect and the Shenghua Sect were originally a family, but later they separated due to changes.
Gu. When Lian Peng saw this, the lightning in his eyes became more intense, but then he turned his head and swallowed his breath.Lu Yu said calmly without changing his expression, Of course I fooled them Ah
He Yan er opened her mouth slightly, widened her beautiful eyes, and looked at Lu Yu with eyes full of disbelief.
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He quickly struck the iron while the iron was hot and persuaded Fellow Taoist Lu Ziji, there is no relationship between us.My majesty Then go to hell Boom boom boom In an instant, ripples seemed to appear in the void, and terrifying consciousnesses turned into swords, spears, and halberds.
She, Huan Zixuan, personally recruited Tianyin Pavilion, the top immortal cultivating sect in the Western Wasteland, and refused But now it seems that Lu Ziji really has the confidence Thinking of those geniuses who pursued her, Huan Zixuan sighed softly, those people were far behind Lu Ziji.However, Lu Yu immediately laughed. The seven major immortal cultivating sects, as well as the so called supreme giants like the master of the Tianwai Sect and the master of the Luoyue Palace, were nothing to him.
Hundreds of martial arts disciples were present on the field, scattered in every corner, all of them majestic and extraordinary.He really didn t want to embarrass the security guard, but the security guard didn t appreciate it and said with a sarcastic smile Yo yo yo, don t you embarrass me Tell me what you are embarrassing me about Don t talk about this family, you Get the Power CBD Gummies Phone Number: Reliable Support for a World of Relaxation (QYoTB)
are just a foreigner, and I, a little security guard, can take care of you in Shanghai, you Are you still embarrassing me To put it bluntly, you can t even get in through this door, so why are you embarrassing me He gave the other party a chance, but he didn t ask for it, and Qin Feng didn t bother to waste time.
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Her spirit was somewhat impacted, and Qin Feng was afraid that she would not be able to think clearly.Her appearance directly excited the atmosphere at the scene.
The family would go on a trip every year. That year happened to be the end of Qin Feng s college entrance examination.Perhaps their families didn t even know what they did until their names were engraved on their tombstones.
Originally, Qin Feng was upset because he met Lin Wan er tonight, but in such an atmosphere, he felt extremely peaceful.She felt that Qin Feng had played a trick on her. I knew how could a little bodyguard from your Dragon Kingdom win over me The others didn t know what she was talking about, and they all looked at Qin Feng curiously.
Since they want to give us a big gift, how can I not return the gift The next morning, as Qin Shufang said, the Qin family s car came to pick them up early.Consuming his own life to improve his realm and strength like this, he will only die faster.
Bang Qin Feng went up and slapped the old man in the face.If you want me to be jealous, you have to see if the other party has the ability.
He has never thought of using Dai Ruolan as an incision, and he has not even taken the initiative to contact the hidden sect.Hearing this voice, Dai Ruolan, who was still blushing with indignation, was stunned.
You want to keep these people Yes, I ll give you this opportunity.
7 de cada 10 personas prefieren comunicarse con las empresas a través de una llamada telefónica. Esto se debe a que este medio les ayuda a resolver sus dudas y hacer algún reclamo sin complicaciones técnicas que pueden asustarlos o alejarlos de quien les brinda un servicio.