7 de cada 10 personas prefieren comunicarse con las empresas a través de una llamada telefónica. Esto se debe a que este medio les ayuda a resolver sus dudas y hacer algún reclamo sin complicaciones técnicas que pueden asustarlos o alejarlos de quien les brinda un servicio.
De acuerdo con un análisis realizado por Aivo, empresa desarrolladora de software de servicio al cliente con base en la Inteligencia Artificial, los clientes en la actualidad buscan un contacto simple, que resuelva rápido sus necesidades y que les permita continuar con la comunicación cuando ellos decidan y por el canal que prefieran.
Si tomamos en cuenta que 60% del total de los consumidores acuden a los centros de atención para solicitar la reparación de un producto o servicio no satisfactorio, las compañías se enfrentan con el gran reto de atender y brindar soluciones, ya sea por teléfono, por un medio digital o, lo que es ideal, complementando ambos.
Por esto, Aivo te presenta las ventajas que tiene el servicio al cliente a través de canales telefónicos y digitales, para que tomes la mejor decisión la próxima vez que quieras contactar a una empresa para solicitar una aclaración.
Atención telefónica
Fácil acceso. El teléfono sigue siendo el dispositivo de telecomunicación por excelencia en México, ya que existen tantas líneas telefónicas (fijas y móviles) que prácticamente cualquier persona tiene acceso a este medio para contactar a las empresas.
Más cobertura. Para las compañías, la universalidad del teléfono lo convierte en el medio más fácil para interactuar con los usuarios. Por eso, a la fecha el servicio al cliente tradicional sigue basado y estructurado en call-centers.
Personal. Al hablar por teléfono esperamos encontrar un agente que nos entienda y brinde la mejor atención comprendiendo nuestro problema y buscando una solución lo más pronto posible. ¿La desventaja? En ocasiones, los agentes de atención al cliente no se dan abasto y el proceso se dificulta al no tener la capacidad para resolver todas las solicitudes en un periodo de tiempo corto.
Innovación continua. A pesar de ser un medio tradicional, ha recibido mejoras y avances para establecer conexiones de calidad desde cualquier parte del mundo. En la actualidad existe tecnología, como Voice de AIVO que, con base en la inteligencia artificial, permite que agentes virtuales atiendan cualquier solicitud vía telefónica, de tal forma que los agentes humanos se dediquen a resolver tareas específicas.
Atención por medios digitales
Nuevos usuarios. El uso de smartphones y el ambiente digital en el que crecen las nuevas generaciones, impulsan el uso del internet para resolver por este medio cualquier necesidad. Si las empresas desean atraer nuevos clientes y hacer que permanezcan, lo mejor que pueden hacer es adaptar sus procesos con herramientas digitales que faciliten el contacto entre ambas partes.
Inmediatez y Disponibilidad. Los canales digitales permiten una interacción más sencilla e inmediata. La Inteligencia Artificial (IA) permite que bots respondan y las solicitudes tarden la mitad del tiempo en resolverse, que de una forma tradicional. Además, la IA brinda atención inmediata cualquier día de la semana, por lo que jamás se deja un cliente sin atender.
Ahorro y economía. La tecnología se ha convertido en un gran aliado para disminuir los costos de operación del servicio al cliente. Si los usuarios se han mudado a los canales digitales, ¿por qué no dirigir las energías (y el dinero) ahí? Además, permite tener un control y registro minucioso de todas las interacciones, por lo que las compañías pueden corregir y revisar áreas de oportunidad.
¿Cuál es mejor?
¡Ambos! La atención al cliente debe ser como un traje a la medida para cada quien. Existen compañías que pueden prescindir totalmente de las líneas telefónicas; existen otras que requieren interactuar por ese medio. Lo ideal es que cada una analice sus necesidades y las de sus clientes para brindarles la atención más rápida y efectiva.
Gracias a los softwares que responden, identifican y brindan soluciones de forma inmediata, la atención puede ser incluso complementaria y omnicanal para que los clientes “salten” de un canal a otro conservando su historial y sin perder el hilo de su conversación.
Si estás pensando en mejorar tu servicio al cliente, acércate a los profesionales y comienza a disfrutar la tecnología que transformará a tu empresa. Para más información visita aivo.co
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How many are there There must be some Nangong Dao nodded and said firmly Moyuan will accumulate some thousand year spiritual milk every once in a while.After a while, a scream came from the other side of the village wall.
Although they had killed all the sand bandits they could see, in such a vast desert, who knew if any fish could escape the trap If a bandit escapes and runs back and attracts other bandits, then they don t know if they will be so lucky to have a place to hide next time.No Luo Chen shook his head expressionlessly and didn t say much.
On the roof in front, he saw a warrior in black holding a bow and arrow, looking at him coldly.Facing such a long whip, although the man was tall and powerful, he felt that his power was nowhere to be used.
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Inside the cave. After entering the cave, Luo Chen felt warm all over his body.It s too late for me to be happy. How could I do that You feel guilty Bah Master Zong sneered, looking sideways at the one eyed man, Yun Qingfeng said calmly Don t worry Once this matter is settled, I will not treat you Lone Wolf Corps badly
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On the ground where the two were fighting, an arm holding a scimitar lay there.Then he swung his bangs coolly in everyone s eyes and dodged towards the ring.
Qin Yihan finished his glass of wine and motioned for everyone to do as they pleased.You bastard That kid must have betrayed us The middle aged warrior immediately cursed angrily.
Yeah Seeing this, Han Meng stopped worrying about what happened before.The pavilions, pavilions, waterside corridors, and corridors were decorated with strips of red cloth and lanterns with the Chinese character Shou on them.
Humph Hearing this, Li Ge glared at Wang Bao and then got back on the horse.Hearing this, Wang Bao and the remaining thirty eight soldiers lowered their heads in shame and did not dare to look at Qin Fei.
Huh Zong Qian sneered and said nothing. Upon seeing this, Jin Qiyuan looked around.At this time, under the sarcophagus, clusters of flames licked out from the ground and burned the sarcophagus.
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He felt his head explode with a bang and yelled angrily at the inexplicable girls.Then with a thoughtful smile on his chubby face, he walked out of the door holding a pug.
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Zhang Sheng, who was lying on the bed, couldn t sleep.Lin Xia was immersed in it, and before she knew it, the time had reached six o clock in the evening.
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At the same time, we have to reflect and learn. On this basis, we slowly make progress
Li Bin Listening to Zhang Sheng s words, he nodded subconsciously.He lowered his head and told his mother the exact time seriously.
Zhang Sheng, thank you. This movie was very successful I m very satisfied
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I have fought all my life and devoted myself to the country of Yun.Ying er s birthday is coming soon, cough. She likes to drink the fruit wine I brew, but it s too dark in the cellar.
Say goodbye. Jiang Yuebai fled with his sword. You stinky girl, what level of foundation building are you at No one responded, Wen Miao laughed and shook her head.The White Tiger and Golden Dragon Seal, it seems to be used to hit people.
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Lead the way Huh Jiang Yuebai pressed the knife. Peng Sanyang panicked and quickly got up to lead the way.The ring is also dark red. It was originally a water attribute wave whip, but now it is no longer a thousand waves of water, but a wave of fire, which can withstand 30 of the power of fire.
The antidote is here. You can escape on your own. Jiang Yuebai shouted into the cave at the top of his lungs.I am able to do the inner sect because God gave me a spiritual body, not because of my own abilities.
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Some people are inexplicably sad and angry, and are excessively resentful, while some people just accept their fate, regardless of right or wrong.Only the combination of these two methods almost blew up Li Jiuchuan s yard.
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Early in the morning, she ran over and cleaned the office inside and out.When he was about to see the results of the game, he suddenly saw a scene in the distance full of noise and chaos.
Have you ever left your hometown, Ah K, in order to pursue your dream That pursuit was the courage to pursue it in 1981.The name of the short film. Congratulations This Dog Over the Mountain , congratulations You turned your head and saw Tashi back beside you.
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There was another brief silence in the living room, and the sounds of Jiang Xiaoyou s cooking and the sound of the range hood came one after another in the kitchen.In the dormitory. One after another, people all got up and washed up.
She is self aware that she will never be a chess player in the entire capital chess game in her life.There was silence for a long time. After all, he didn t send a signing text message for this book.
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The call was from Zhang Sheng. On the other end of the phone, Zhang Sheng did not explain his purpose, but just asked some questions about the Golden Horse Awards.Song, with a sweet and beautiful smile on her face, walked towards me step by step, Let him try your craft today Zhang Sheng knew what to say.
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Besides these, I compiled a page of A4 paper about the fatal flaws of Starlight Future.
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At this time, it was the short film screening of Thriller Night.There are many cars parked in the parking lot in the distance.
Whether in Brazil or China, they can receive calls at any time and can provide services anytime and anywhere.It seemed that people would feel more secure in a closed space.
He has been searching for feelings through various extreme methods.After entering the dormitory, Zhang Sheng turned on the computer, clicked on the backend of Qiming Chinese website, and browsed the backend information.
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After the movie premiered, the response was excellent.
7 de cada 10 personas prefieren comunicarse con las empresas a través de una llamada telefónica. Esto se debe a que este medio les ayuda a resolver sus dudas y hacer algún reclamo sin complicaciones técnicas que pueden asustarlos o alejarlos de quien les brinda un servicio.