7 de cada 10 personas prefieren comunicarse con las empresas a través de una llamada telefónica. Esto se debe a que este medio les ayuda a resolver sus dudas y hacer algún reclamo sin complicaciones técnicas que pueden asustarlos o alejarlos de quien les brinda un servicio.
De acuerdo con un análisis realizado por Aivo, empresa desarrolladora de software de servicio al cliente con base en la Inteligencia Artificial, los clientes en la actualidad buscan un contacto simple, que resuelva rápido sus necesidades y que les permita continuar con la comunicación cuando ellos decidan y por el canal que prefieran.
Si tomamos en cuenta que 60% del total de los consumidores acuden a los centros de atención para solicitar la reparación de un producto o servicio no satisfactorio, las compañías se enfrentan con el gran reto de atender y brindar soluciones, ya sea por teléfono, por un medio digital o, lo que es ideal, complementando ambos.
Por esto, Aivo te presenta las ventajas que tiene el servicio al cliente a través de canales telefónicos y digitales, para que tomes la mejor decisión la próxima vez que quieras contactar a una empresa para solicitar una aclaración.
Atención telefónica
Fácil acceso. El teléfono sigue siendo el dispositivo de telecomunicación por excelencia en México, ya que existen tantas líneas telefónicas (fijas y móviles) que prácticamente cualquier persona tiene acceso a este medio para contactar a las empresas.
Más cobertura. Para las compañías, la universalidad del teléfono lo convierte en el medio más fácil para interactuar con los usuarios. Por eso, a la fecha el servicio al cliente tradicional sigue basado y estructurado en call-centers.
Personal. Al hablar por teléfono esperamos encontrar un agente que nos entienda y brinde la mejor atención comprendiendo nuestro problema y buscando una solución lo más pronto posible. ¿La desventaja? En ocasiones, los agentes de atención al cliente no se dan abasto y el proceso se dificulta al no tener la capacidad para resolver todas las solicitudes en un periodo de tiempo corto.
Innovación continua. A pesar de ser un medio tradicional, ha recibido mejoras y avances para establecer conexiones de calidad desde cualquier parte del mundo. En la actualidad existe tecnología, como Voice de AIVO que, con base en la inteligencia artificial, permite que agentes virtuales atiendan cualquier solicitud vía telefónica, de tal forma que los agentes humanos se dediquen a resolver tareas específicas.
Atención por medios digitales
Nuevos usuarios. El uso de smartphones y el ambiente digital en el que crecen las nuevas generaciones, impulsan el uso del internet para resolver por este medio cualquier necesidad. Si las empresas desean atraer nuevos clientes y hacer que permanezcan, lo mejor que pueden hacer es adaptar sus procesos con herramientas digitales que faciliten el contacto entre ambas partes.
Inmediatez y Disponibilidad. Los canales digitales permiten una interacción más sencilla e inmediata. La Inteligencia Artificial (IA) permite que bots respondan y las solicitudes tarden la mitad del tiempo en resolverse, que de una forma tradicional. Además, la IA brinda atención inmediata cualquier día de la semana, por lo que jamás se deja un cliente sin atender.
Ahorro y economía. La tecnología se ha convertido en un gran aliado para disminuir los costos de operación del servicio al cliente. Si los usuarios se han mudado a los canales digitales, ¿por qué no dirigir las energías (y el dinero) ahí? Además, permite tener un control y registro minucioso de todas las interacciones, por lo que las compañías pueden corregir y revisar áreas de oportunidad.
¿Cuál es mejor?
¡Ambos! La atención al cliente debe ser como un traje a la medida para cada quien. Existen compañías que pueden prescindir totalmente de las líneas telefónicas; existen otras que requieren interactuar por ese medio. Lo ideal es que cada una analice sus necesidades y las de sus clientes para brindarles la atención más rápida y efectiva.
Gracias a los softwares que responden, identifican y brindan soluciones de forma inmediata, la atención puede ser incluso complementaria y omnicanal para que los clientes “salten” de un canal a otro conservando su historial y sin perder el hilo de su conversación.
Si estás pensando en mejorar tu servicio al cliente, acércate a los profesionales y comienza a disfrutar la tecnología que transformará a tu empresa. Para más información visita aivo.co
Con el análisis de datos públicos disponibles en la red podemos saber dónde se encuentra nuestro cliente, qué le gusta, en qué horario está online y cómo se comporta en las redes.
El big data desempeña un papel vital en los procesos de toma de decisiones para las empresas, proporcionando información completa sobre el comportamiento del consumidor.
Los precios especiales, descuentos y promociones pueden ayudarte para que tu página web atraiga clientes que de otra forma hubieran acudido a la tienda física.
He seemed to feel the relatively completely balanced positive Dr Oz CBD Gummies Amazon - Best CBD Products for Health and Wellness
and negative charges on his body surface, which were surrounding his cold hair and restless.The parents at this stage then took a taxi and went straight to their destination
When the first ray of sunshine in the morning shines hard on the earth through the light dark clouds.
Zhang Zheng glanced out the window. The gray clouds became thicker, and the accumulated heavy rain had already fallen, and the raindrops pattered on the windows.Seeing her cute expression, the softness in CBD Gummies and Antibiotics: Understanding Interactions, Safety, and Efficacy
his heart was instantly struck.
Hello, classmate Lin Beichen, this is the Admissions Office of Imperial University.
After a cup of tea, Su Ye left Rongbaozhai, naturally returning with a full load.It s just some elixir that nourishes yin and nourishes yang, strengthens the kidneys and strengthens the vitality.
The poor guy nodded hurriedly and said, I ll tell my boss.So while thinking about it, I walked into the cave.
Recently, he happened to be invited to Yanjing. Then he was a minister in the province.Did Yumian and the others die here before Yes, they found a way to pass it on before they died.
As for other small tools, they are also readily available.But these two identities are still very popular. The jailers on Black Mountain would always ask Su Ye s grandfather for help if they had headaches and fever.
In short, because of the whale rider, Su Ye felt that the level of the Sea of 100 Yuan should be adjusted upwards.This can be regarded as Shuanghua Island s side business besides the illegal goods trading.
Hello everyone, I am Lu Ting, who is in charge of the third level exam Lu Ting has been waiting in front of the Bagua diagram for a long time.Su Ye nodded. This matter is easy to understand. Refining weapons 5 Secrets to Khloe Kardashian’s Weight Loss: How She Transformed Her Body
is different from refining elixirs.
Everyone says there are so many opportunities in big cities Then He was blinded by the neon lights of the big city and overwhelmed by the endless traffic at the intersection.That time Yaohua endorsement, he will withdraw from the public bidding, but you hope that he will participate in Yaohua bidding, and it will be compared with any entertainment The company fights
I The Benefits and Safety of Using Human CBD Gummies for Dogs: A Comprehensive Guide (KsQnF)
remember those days And Tongjian Market is the endorsement On top of the double coolness, cooperating with Yaohua is a win win situation Of course, he is not indifferent.
Xu who had several villas mixed in between the lines, Sister Liu from Haishu Garden
Zhang Sheng has an excellent memory, laughs He agreed, and the topic of the subsequent chat unknowingly turned to the plight of BalancedSlim Keto Review – Are These Ingredients Safe To Try?
their respective stores and the changes in the market
Zhang Sheng listened to each one, nodded from time to time, and briefly expressed his experience.
On the one hand, the setting of the original work is important.Lin Xia was stunned. Classmate Zhang, I lent you a thousand yuan.
Time Keto Gummies for Men: A Comprehensive Guide to Weight Loss and Wellness (Rgqhl)
passed by that time again bit by bit, and it passed very long.There are some bombs in the comment section. Zhang Sheng saw many readers urging for updates, and at the same time he also saw some encouragement, and even some rewards of more than 100 yuan.
When I made another call, the other party said it was an international long distance call
and then
no one answered again. All right Most likely it will be cold again.Zhang Sheng s words to win over him were indeed very tempting.
Zhang Lan s heart palpitated when he heard this, and his eyes were filled with tears.In front of the computer, Zhang Sheng was thinking about the future.
The strange expression next to you made you embarrassed, but you didn t move a step.I found that in addition to good reviews and negative reviews, there are also some brush advertisements in the comment area.
He has forgotten that his real name is Dawa
Fame and fortune It s really easy to get lost. But how long can you last Acv Keto Gummies Really Work: Unlocking the Power of a Proven Weight Loss Solution
with this kind of fame and fortune You can go from Dawa to Tom, and from Tom to Dawa very easily After staring at him for a long time, Zhang Sheng narrowed his eyes.
They had to admit that the restrictions imposed by this stone statue were so powerful that they could not break them at all.There are about five or six people, whose cultivation Is the Keto Gummies a Scam? Uncovering the Truth Behind these Popular Weight Loss Supplements
levels are similar to those of the previous Black Evil Bandits, headed by those in the middle of the Golden Core stage.
He is only at the peak of the foundation building period, how can there be anything left How much spiritual power do you need I m afraid it s almost exhausted And Leveraging the Benefits of Glucophage for Weight Loss
if Feng Xin is The Benefits of CBD Gummies for Male Growth: A Comprehensive Guide (YBLTo)
not allowed to personally kill Lu Ziji, I m afraid Lu Ziji will become a demon in Feng Xin s future cultivation path and influence her in the future At these words, a strange look flashed in Elder Kang Sheng s eyes.
Even the big plutocrats behind the scenes in Citigroup want to obey Ferdinand However, now, Ferdinand, the leader of the Creator Organization, was kneeling on the ground in humiliation and sorrow, and died tragically on the spot, with no one collecting his body Such a scene shocked Julia and others so much that they couldn t Kiva Sleep Gummies Reviews: A Comprehensive Guide to Restful Nights (qdOfo)
believe it Feeling the awe inspiring sword intent left by Lu Ziji, everyone shuddered, shivered, and couldn t recover for a long time.
He must use all his strength However, the five ancestors of the Thousand Wellness Farms CBD Gummies Amazon - Best CBD Gummies for Stress Relief and Wellness
Blade Sect have all lived for nearly ten thousand years and have extremely rich fighting experience.Ancestor Xie Slaughter was simply ashamed to be in the company of those people There is still a bright future with Lu Zi It s a pity that Lu Ziji s thighs are not easy to hold, otherwise he would not go to Wuhua Sect.
This is a lie detection spell. However, Xie Lu s consciousness was unwavering and he passed the lie detection spell, otherwise it would not have been so easy.Not only to prevent it from turning into a pile of loess a hundred years later, but also to follow in Lu Yu s footsteps.
Of course, this is also their common concern. That Lu Ziji was really incredibly powerful.Gou Rui of Netherworld Palace s pretty face was livid, and she was extremely reluctant to part with the Liu Yan Magic Keto Plus Clean Gummies Reviews: Unlock a Slimmer, Healthier You with the Power of Acetic Acid
Bead, which was the key treasure to harmonize Yin and Yang and advance to the stage of becoming a god.
Even if the consequences of following Hong Meng, the leader of the Blood Hand Sect, would be terrible, she knew that life would be worse than death.He can actually overwhelm Say Goodbye to Menopause Weight Gain: How Menopause Gummies Can Help You Achieve a Slender Figure
the powerful Demon Commander of the ancient demon clan What kind of heaven defying body building magic skill is this Lu Zi You really can t be judged by appearances, you re strong, you Peloton Workouts and Autumn Diets: Your Ultimate Weight Loss Guide
re really powerful
Everyone looked at Lu Yu with awe and admiration in their eyes Being able to suppress the physically powerful Demon Commander of the Ancient Demon Clan with his physical body is probably something that even the powerful Hedao can t do With your physical Zoloft and Weight Loss Effects Unveiled
body, Exploring the Benefits of Foria CBD Gummies for Enhanced Wellbeing
you can confront the ancient demon commander head on, and even win in battle Yan Xunnan also felt incredible at this moment, and was shocked to the extreme Even in the Heaven Realm, I have never heard of such a magical body building skill that can allow a person to compete head on with a strong demon commander at the level of the Ancient Demon Clan s Lianxu Daojun in the Nascent Soul Stage No wonder Luo Wenxing is no match for Lu Ziji.