7 de cada 10 personas prefieren comunicarse con las empresas a través de una llamada telefónica. Esto se debe a que este medio les ayuda a resolver sus dudas y hacer algún reclamo sin complicaciones técnicas que pueden asustarlos o alejarlos de quien les brinda un servicio.
De acuerdo con un análisis realizado por Aivo, empresa desarrolladora de software de servicio al cliente con base en la Inteligencia Artificial, los clientes en la actualidad buscan un contacto simple, que resuelva rápido sus necesidades y que les permita continuar con la comunicación cuando ellos decidan y por el canal que prefieran.
Si tomamos en cuenta que 60% del total de los consumidores acuden a los centros de atención para solicitar la reparación de un producto o servicio no satisfactorio, las compañías se enfrentan con el gran reto de atender y brindar soluciones, ya sea por teléfono, por un medio digital o, lo que es ideal, complementando ambos.
Por esto, Aivo te presenta las ventajas que tiene el servicio al cliente a través de canales telefónicos y digitales, para que tomes la mejor decisión la próxima vez que quieras contactar a una empresa para solicitar una aclaración.
Atención telefónica
Fácil acceso. El teléfono sigue siendo el dispositivo de telecomunicación por excelencia en México, ya que existen tantas líneas telefónicas (fijas y móviles) que prácticamente cualquier persona tiene acceso a este medio para contactar a las empresas.
Más cobertura. Para las compañías, la universalidad del teléfono lo convierte en el medio más fácil para interactuar con los usuarios. Por eso, a la fecha el servicio al cliente tradicional sigue basado y estructurado en call-centers.
Personal. Al hablar por teléfono esperamos encontrar un agente que nos entienda y brinde la mejor atención comprendiendo nuestro problema y buscando una solución lo más pronto posible. ¿La desventaja? En ocasiones, los agentes de atención al cliente no se dan abasto y el proceso se dificulta al no tener la capacidad para resolver todas las solicitudes en un periodo de tiempo corto.
Innovación continua. A pesar de ser un medio tradicional, ha recibido mejoras y avances para establecer conexiones de calidad desde cualquier parte del mundo. En la actualidad existe tecnología, como Voice de AIVO que, con base en la inteligencia artificial, permite que agentes virtuales atiendan cualquier solicitud vía telefónica, de tal forma que los agentes humanos se dediquen a resolver tareas específicas.
Atención por medios digitales
Nuevos usuarios. El uso de smartphones y el ambiente digital en el que crecen las nuevas generaciones, impulsan el uso del internet para resolver por este medio cualquier necesidad. Si las empresas desean atraer nuevos clientes y hacer que permanezcan, lo mejor que pueden hacer es adaptar sus procesos con herramientas digitales que faciliten el contacto entre ambas partes.
Inmediatez y Disponibilidad. Los canales digitales permiten una interacción más sencilla e inmediata. La Inteligencia Artificial (IA) permite que bots respondan y las solicitudes tarden la mitad del tiempo en resolverse, que de una forma tradicional. Además, la IA brinda atención inmediata cualquier día de la semana, por lo que jamás se deja un cliente sin atender.
Ahorro y economía. La tecnología se ha convertido en un gran aliado para disminuir los costos de operación del servicio al cliente. Si los usuarios se han mudado a los canales digitales, ¿por qué no dirigir las energías (y el dinero) ahí? Además, permite tener un control y registro minucioso de todas las interacciones, por lo que las compañías pueden corregir y revisar áreas de oportunidad.
¿Cuál es mejor?
¡Ambos! La atención al cliente debe ser como un traje a la medida para cada quien. Existen compañías que pueden prescindir totalmente de las líneas telefónicas; existen otras que requieren interactuar por ese medio. Lo ideal es que cada una analice sus necesidades y las de sus clientes para brindarles la atención más rápida y efectiva.
Gracias a los softwares que responden, identifican y brindan soluciones de forma inmediata, la atención puede ser incluso complementaria y omnicanal para que los clientes “salten” de un canal a otro conservando su historial y sin perder el hilo de su conversación.
Si estás pensando en mejorar tu servicio al cliente, acércate a los profesionales y comienza a disfrutar la tecnología que transformará a tu empresa. Para más información visita aivo.co
El mercado global de alquiler de depósitos y almacenamiento está en plena expansión, impulsado por la tecnología y el crecimiento del comercio electrónico.
, las organizaciones se enfrentan a retos críticos en la gestión de sus cadenas de suministro. Andrea Brody, directora de marketing de Riskonnect, destaca que la forma en que las empresas gestionan el riesgo hoy es fundamental para adaptarse a un entorno inestable que, según muchos líderes, no se estabilizará hasta después de 2024.
Amazon, el gigante minorista líder a nivel mundial, está desafiando las convenciones en el ámbito de la automatización de almacenes. La compañía está trabajando en
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It is said that after it is activated, it can transform into thousands of sword lights, which seem to be imaginary but not imaginary.He is dripping with blood and his scales are broken in large areas.
In the tens of thousands of years since their Western Wilderness Kingdom, the most outstanding member of the royal family was his imperial uncle He Wenxin, who had achieved unparalleled cultivation in the Mahayana Supreme, but it was only a holy golden elixir Immortal golden elixirs may not even exist among the oldest families and sects in the Tianyu As for the divine golden elixir, He Zhenlong had never thought that it had not appeared in Red Cloud Star for hundreds of thousands of years However, if Lu Ziji can save our Xihuang Kingdom from the disaster of destruction, it is normal to have such a background He Zhenlong seemed to have thought of something, and he immediately became happy.
In the blink of an eye, the day came for Lu Yu to leave the Emperor s Constellation Star.Such a method and such cultivation are really unbelievable I am afraid that he has the strength to compete for the top three in the Baijiang Conference If it were not for Feng Xin here, I am afraid that Some people Vigor Vita CBD Gummies: A Comprehensive Review of Their Benefits and Effectiveness
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talented disciples came on stage to fight again
The strength of the people of the Immortal Cultivation Sect was indeed higher than that of other Immortal Cultivation Families and Immortal Cultivation Dynasties After all, the Immortal Cultivation Sect is open to all rivers and can find outstanding disciples from all sides.
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Although they knew through the communication magic weapon that the second floor of Scarlet Flame Pavilion had been found, And most of the people have already entered the second floor.
It was obvious that Lu Yu had easily stepped across the simple stone bridge in front of the Red Flame Pavilion before.Huchihuchihuchi
Lu Yu was seen sitting cross legged on the sixth floor of the Red Flame Pavilion, holding his hands on his knees and pinching the seal.
The ancestor of the God of Nether Palace is a beautiful woman in palace attire, enchanting and charming.After a while, Zhuang Yu also reluctantly persuaded Master, what Shao Zhengqing said is right This time I proposed to come to the Baijiang Conference to find an opportunity.
An ax shadow tearing apart the heaven and the earth came from the chaos This ax shadow caused the void to explode, the world to collapse, and even the Aoki World Pearl to tremble a little It was as if the sky and the earth were split in half under the divine ax that created the world Click The rainbow sword that penetrated the world was destroyed by the shadow of the ax without any accident And we don t know this yet The shadow of the ax penetrated the void and passed directly through the terrified Shen Binghong No
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At this moment, the people in the Aoki World Pearl, whether they were from the Western Wilderness Kingdom or the Scarlet Flame Tiger Zhao family, were all stunned Lu Ziji actually killed Shen Binghong, this, this, this, how is this possible boom After a brief silence, it seemed as if a pot had exploded, boiling and causing an uproar It s unbelievable It s really unbelievable Shen Binghong, who The Benefits and Effectiveness of Pure Cana CBD Gummies: A Comprehensive Review (kfbAY)
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If they go outside, the ancestors of all the major immortal cultivating sects can indeed take down Lu Ziji.Alas
At this moment, Yan Xunnan sighed quietly and returned.
He knows that making such a supreme mark is not easy It would take a lot of He Wenxin s essence and blood, and at least a thousand years of cultivation, to be able to produce Finding the Best Rated CBD Gummies for Optimal Relief (gmzpv)
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It was this man, this old man from Shuijingmen, who ordered the killing of their village of Zhuang, killing more than 1,300 members of the village.Looking down from a high altitude, I can still see clearly the traces left by the battle between He Wenxin and Demon God Kaili The ground with a radius of thousands of miles collapsed, and a lake with sparkling water appeared, which could even be said to be the sea Moreover, it contains many laws of Taoism, as well as dense demonic energy, which Sleep Melatonin Gummies Para Que Sirve: A Comprehensive Guide to Better Sleep (pVKtU)
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However, everyone kept silent. After all, Yin Anzhi was the son of the chief minister of the cabinet, and they were not someone they could offend.Liu Qingyang finally suppressed the words stuck in his throat.
Feeling the gazes of everyone, Murong Yu, who originally pinched his neck after hearing Li Ge s words, felt as if his self esteem had been seriously torn and ravaged.Since you don t take action, then I will find someone myself, hum After saying that, the girl climbed on a horse and galloped away.
I want to go ahead and change the guard for the brothers who are keeping watch.After seeing that it was just the nest of the black spider, they stopped paying attention.
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He held the reins in one hand and tightly grasped the tightly wrapped package hanging on the saddle with the other.Young Master There are many people, and we only need to complete the task.
Seeing this figure, Yun Mo and Li Ge s eyes were filled with murderous intent.How could he let Princess Mingyue s belongings escape to others He is bound to get this jade pendant.
The whole sword is forged with black pattern steel and has extremely strong toughness.Now that he was here, he was no longer in a hurry, so he raised his hands and asked, I wonder what you call me, sir My surname is Qin, and I am the commander of the six gates The old man He said with a smile, looked at Luo Chen again, and said in wonder Master Luo has such cultivation at such an age, I wonder how he cultivates Just good luck Luo Chen sat upright with a look on his face.
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Don t be anxious Have a cup of tea first. The middle aged warrior smiled and poured a cup of tea for Xiaopang and himself.After taking the elixir, Luo Chen began to close his eyes and perform exercises to heal his injuries.
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He saw the end of the video
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Then their bodies swelled up one by one, and they suddenly turned into little giants of about ten feet.The spiritual veins have been damaged, the ground has collapsed for thousands of miles, and there are not many spiritual stones left We have reached our limit now and can t hold on much longer.
Feng Batian, the leader of the Tianwai Sect, narrowed his eyes, surged with sword energy, and looked at Lu Yu s direction with a fierce gaze It seems that we still underestimated Lu Ziji The leader of the Fenglei Sect, the master of Luoyue Palace, and others also Everyone nodded.I killed Rong Shuang and others. Is it strange Lu Yi and others screamed in their hearts.
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Lu Yu shook his head slowly. He shook his head, and then punched out In an instant, the spiritual energy of the void vibrated, setting off a tsunami that was overwhelming, and with a punch, it seemed as if a golden beam of light was directly blasted out Roar
This three headed wolf king monster felt the danger and roared immediately.
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He Fangsheng is reincarnated, not only has superior strength, but also knows a lot What a monster In the hearts of Tianyuan Pavilion weapon spirits, Lu Ziji is far more terrifying than the previous master of Tianyuan Pavilion who refined him The phoenix breaks the sky
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This sword light was condensed to the extreme, and it had been prepared for a long time, and it came to kill in an instant Not good
Qianrendong s expression changed, and without even thinking, he blocked the treasure Thousand Blades Peak in front of him.Lu Yu looked at this scene with emotion. This He Zhenlong is really a smiling tiger.
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With this After hearing the glorious past of Luoyue Palace told by Elder Hong, many elders and disciples of Luoyue Palace showed proud expressions.With their anger, no creature within dozens of miles around can escape being killed We need to run for our lives now, but these two people are always blocking us If Gou Rui hadn t realized that he wasn t an opponent, he might have taken action What Mutated Poison Demon Bee After hearing Gou Rui s words, Yan Xunnan and Luo Wenxing, the two Tianyu Prodigies who had always had aloof expressions, all changed their expressions.
7 de cada 10 personas prefieren comunicarse con las empresas a través de una llamada telefónica. Esto se debe a que este medio les ayuda a resolver sus dudas y hacer algún reclamo sin complicaciones técnicas que pueden asustarlos o alejarlos de quien les brinda un servicio.