7 de cada 10 personas prefieren comunicarse con las empresas a través de una llamada telefónica. Esto se debe a que este medio les ayuda a resolver sus dudas y hacer algún reclamo sin complicaciones técnicas que pueden asustarlos o alejarlos de quien les brinda un servicio.
De acuerdo con un análisis realizado por Aivo, empresa desarrolladora de software de servicio al cliente con base en la Inteligencia Artificial, los clientes en la actualidad buscan un contacto simple, que resuelva rápido sus necesidades y que les permita continuar con la comunicación cuando ellos decidan y por el canal que prefieran.
Si tomamos en cuenta que 60% del total de los consumidores acuden a los centros de atención para solicitar la reparación de un producto o servicio no satisfactorio, las compañías se enfrentan con el gran reto de atender y brindar soluciones, ya sea por teléfono, por un medio digital o, lo que es ideal, complementando ambos.
Por esto, Aivo te presenta las ventajas que tiene el servicio al cliente a través de canales telefónicos y digitales, para que tomes la mejor decisión la próxima vez que quieras contactar a una empresa para solicitar una aclaración.
Atención telefónica
Fácil acceso. El teléfono sigue siendo el dispositivo de telecomunicación por excelencia en México, ya que existen tantas líneas telefónicas (fijas y móviles) que prácticamente cualquier persona tiene acceso a este medio para contactar a las empresas.
Más cobertura. Para las compañías, la universalidad del teléfono lo convierte en el medio más fácil para interactuar con los usuarios. Por eso, a la fecha el servicio al cliente tradicional sigue basado y estructurado en call-centers.
Personal. Al hablar por teléfono esperamos encontrar un agente que nos entienda y brinde la mejor atención comprendiendo nuestro problema y buscando una solución lo más pronto posible. ¿La desventaja? En ocasiones, los agentes de atención al cliente no se dan abasto y el proceso se dificulta al no tener la capacidad para resolver todas las solicitudes en un periodo de tiempo corto.
Innovación continua. A pesar de ser un medio tradicional, ha recibido mejoras y avances para establecer conexiones de calidad desde cualquier parte del mundo. En la actualidad existe tecnología, como Voice de AIVO que, con base en la inteligencia artificial, permite que agentes virtuales atiendan cualquier solicitud vía telefónica, de tal forma que los agentes humanos se dediquen a resolver tareas específicas.
Atención por medios digitales
Nuevos usuarios. El uso de smartphones y el ambiente digital en el que crecen las nuevas generaciones, impulsan el uso del internet para resolver por este medio cualquier necesidad. Si las empresas desean atraer nuevos clientes y hacer que permanezcan, lo mejor que pueden hacer es adaptar sus procesos con herramientas digitales que faciliten el contacto entre ambas partes.
Inmediatez y Disponibilidad. Los canales digitales permiten una interacción más sencilla e inmediata. La Inteligencia Artificial (IA) permite que bots respondan y las solicitudes tarden la mitad del tiempo en resolverse, que de una forma tradicional. Además, la IA brinda atención inmediata cualquier día de la semana, por lo que jamás se deja un cliente sin atender.
Ahorro y economía. La tecnología se ha convertido en un gran aliado para disminuir los costos de operación del servicio al cliente. Si los usuarios se han mudado a los canales digitales, ¿por qué no dirigir las energías (y el dinero) ahí? Además, permite tener un control y registro minucioso de todas las interacciones, por lo que las compañías pueden corregir y revisar áreas de oportunidad.
¿Cuál es mejor?
¡Ambos! La atención al cliente debe ser como un traje a la medida para cada quien. Existen compañías que pueden prescindir totalmente de las líneas telefónicas; existen otras que requieren interactuar por ese medio. Lo ideal es que cada una analice sus necesidades y las de sus clientes para brindarles la atención más rápida y efectiva.
Gracias a los softwares que responden, identifican y brindan soluciones de forma inmediata, la atención puede ser incluso complementaria y omnicanal para que los clientes “salten” de un canal a otro conservando su historial y sin perder el hilo de su conversación.
Si estás pensando en mejorar tu servicio al cliente, acércate a los profesionales y comienza a disfrutar la tecnología que transformará a tu empresa. Para más información visita aivo.co
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The girl was unmoved, but the look of impatience on her face became more obvious, I have told everyone that our medicine can cure high blood pressure and other cardiovascular and cerebrovascular diseases.Du Heng put his chopsticks into the lunch box, chuckled and said, There s no rush, we haven t Here’s Why We Typically Get the Flu During Winter… started work yet.
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The current problem is that the situation in Province One is more troublesome.For example, when you see a patient, you are sure He has a certain disease, but all aspects of the patient s indicators and laboratory results do not support it, so you cannot take corresponding medications and other treatments.
It is difficult to find such a position for them. It s okay, they just mentioned it casually.He said he is a man named Deng Jia. Female doctor. Du Heng thought the name Deng Jia was very familiar, and he immediately remembered it.
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It s absolutely amazing. I won t lie to you. The elder brother who asked the question became more and more curious.And judging from Xue Yiwen s appearance, he should be a smart person who can understand the meaning of this sentence.
Zhu Fanmin left without saying anything. The figure from the back looked hunched a lot and was no longer as tall and straight as before.According to several people s inquiries and cross comparisons, it can be determined that Wu Zhouzhou is the leader of the group of people who came today.
Li said. After calling Wang Zhenzhen to bring over the official seal, Du Heng and Dong Yuezhang completed the contract as quickly as possible.He is suffering from chronic spleen deficiency and dampness.
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He unfolded After reading it, he turned to Ji Xuan and the others behind him and said, The dragon energy host has been found.When I first got the name and meaning, I took it to her Gu department.
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President Yang couldn t wait to pick up the teacup, blew on it, and tasted it.Xu Qi an could only use this roundabout way.Heng Yin clasped his hands together and said, Don t lie.
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In the river.Jing Yuan opened his eyes and said in a deep voice.The people in the Jianghu are just embellishments.In a state, there are only a handful of fourth rank masters in the Jianghu.
There was a moment of silence.Xu Qi an himself is a person who has experienced great grief and pain, so he would not say sorry or something like that.The shadow of the dark golden knife flew towards the sky, colliding head to head with the arc shaped air world at the tip of the spear.
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No one can be more beautiful than her, this thought spontaneously occurred to the Son of Tianzong.
They are also involved in Du Da s affairs. Anyway, it s very troublesome.After Wang Zhenzhen finished speaking, she was about to turn around and go out, but suddenly stopped.
I Brisbane’s Beach Ready Bodies: Saxenda Weight Loss Achievements in Summer 2025 know this, don t worry. Then Li Nating led Following her future eldest sister in law and Yu Haiting s sister in law, she walked to the nurse s station on the second floor.Now go and prepare the medicine. Don t leave immediately after the patient takes it.
When she entered the door, she wiped her eyes and forced a smile on her lips.If she is hit and she can t stand it, she should come back.
About ten minutes later, the moxa sticks were burned out.In addition, medicines for removing blood stasis, resolving phlegm, and medicine for insects were used.
It would be Ranking the Best ED Gummies Available Today nothing more than renting the land next to it, expanding the space, and asking your sister in law to help me more.Deng Jia digested Du Heng s words, then looked around blankly, You brought B ultrasound here How is that possible You re trying to steal time.
After saying a few words, he took Du Heng and Liu Gong into the dormitory building.Strong stimulation method. Twenty seconds later, Du Heng was already sweating profusely.
Just after returning to the health center, Wang Zhenzhen informed Du Heng of something through the window.Use my towel. I won t give you a new one. Du Heng took it with a smile, That s not it. Be more careful.
But I thought it was a return to normal, so I didn t come to check.Zhou Yixian also responded proactively, Welcome Dr.
Tingting, if you really want to study medicine, I suggest you study stomatology.After reporting the matter, Du Heng looked at the time and did not go back to the health center.
The senior man was full of joy, and he breathed into the man s face.The three of them sat down and Du Heng looked at Yang Wei, Do you need your lover to step away for a while Yang Wei thought for a moment and shook his head slightly.
But for the sake of the patient, and at the same time, I also believe in Dr.Some students said that the meat today does not taste right.
After rummaging for a while, Du Heng finally found the prescription and whispered, Ginseng, white peony root, angelica.
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Can I see your condition Let s see. I m a Chinese medicine doctor, give me your hand.Du Heng stopped the man, This is your father s In this case, acupuncture plus external application, plus internal medicine, will make the recovery faster.
Now when I came to find Du Heng, I also saw what happened about Pei Jihua in the newspaper, but Du Heng could only say sorry.There are many indicators to look at. Now the old man needs to go back and recuperate.
The editor in chief smiled and continued to pack his things, Xiao Pei, why are you so excited about the manuscript I ll read it when I get to work tomorrow.Du Heng wiped his short hair with some melancholy. If you recruit one more person, there Offset Abnehmen: Verständnis dieser Methode und ihrer Wirkung will be more.
When do you want it The pharmacy doctor had given up struggling.Not to mention the head nurse, even the director or the dean, she was all right.
Everyone present knew what Du Heng and the emergency doctor did in the carriage, and what happened to the medicine in the emergency doctor s hand.After repeatedly touching two places, he said softly, Give me a stethoscope.
If the current situation continues to develop, Fan Jimin will become very dangerous, dangerous to the suspect and dangerous to himself.We wanted to give you a surprise, so we didn t call you or look for you.
The daughter in law scolded her again, causing Du Bing s father to raise his head from between his legs and stare at his daughter in law.The pulse is astringent and weak, and the tongue is red and dry without coating.
The spell backlash is not a big problem.Daoist Jin Lian picked up the copper hammer and hit it hard on the copper bell.For this ending, the imperial court hopes to come later, so that more people can be relocated and more innocent lives can be saved.
What s more, these countless Tianluo spiders are offering their own power to the new king.Seeing that the evil god used thunder and lightning, Meng Jingzhe breathed a sigh of relief.
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Meng Jingzhe immediately asked As far as you know, what else is there to use The big tree was questioned by Meng Jingzhe, and it seemed to have opened up a chatterbox, and immediately began to chatter.If the descendants of gods and demons join the war, it will be a fatal threat to us.
Sun Xuanji glanced at the crowd, frowning slightly.burden.Therefore, after getting in touch with Shenshu in secret, the leader of the Dark Gu Department quietly hid in Shenshu s shadow, and used it as a means of escape if necessary.
More than half of the chess pieces have been dropped on the chessboard, but there is only a box of white pieces beside it, and there are no black pieces.Xu Qi an echoed a few words casually, he just wanted to go home and arrange flowers and jade, and reunite with his long lost little wife.
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Meng Jingzhe waited in her palace for half a day before Axi came back.Meng Jingzhe said again I want to try a set of sword formulas, I think you should like it.
7 de cada 10 personas prefieren comunicarse con las empresas a través de una llamada telefónica. Esto se debe a que este medio les ayuda a resolver sus dudas y hacer algún reclamo sin complicaciones técnicas que pueden asustarlos o alejarlos de quien les brinda un servicio.