7 de cada 10 personas prefieren comunicarse con las empresas a través de una llamada telefónica. Esto se debe a que este medio les ayuda a resolver sus dudas y hacer algún reclamo sin complicaciones técnicas que pueden asustarlos o alejarlos de quien les brinda un servicio.
De acuerdo con un análisis realizado por Aivo, empresa desarrolladora de software de servicio al cliente con base en la Inteligencia Artificial, los clientes en la actualidad buscan un contacto simple, que resuelva rápido sus necesidades y que les permita continuar con la comunicación cuando ellos decidan y por el canal que prefieran.
Si tomamos en cuenta que 60% del total de los consumidores acuden a los centros de atención para solicitar la reparación de un producto o servicio no satisfactorio, las compañías se enfrentan con el gran reto de atender y brindar soluciones, ya sea por teléfono, por un medio digital o, lo que es ideal, complementando ambos.
Por esto, Aivo te presenta las ventajas que tiene el servicio al cliente a través de canales telefónicos y digitales, para que tomes la mejor decisión la próxima vez que quieras contactar a una empresa para solicitar una aclaración.
Atención telefónica
Fácil acceso. El teléfono sigue siendo el dispositivo de telecomunicación por excelencia en México, ya que existen tantas líneas telefónicas (fijas y móviles) que prácticamente cualquier persona tiene acceso a este medio para contactar a las empresas.
Más cobertura. Para las compañías, la universalidad del teléfono lo convierte en el medio más fácil para interactuar con los usuarios. Por eso, a la fecha el servicio al cliente tradicional sigue basado y estructurado en call-centers.
Personal. Al hablar por teléfono esperamos encontrar un agente que nos entienda y brinde la mejor atención comprendiendo nuestro problema y buscando una solución lo más pronto posible. ¿La desventaja? En ocasiones, los agentes de atención al cliente no se dan abasto y el proceso se dificulta al no tener la capacidad para resolver todas las solicitudes en un periodo de tiempo corto.
Innovación continua. A pesar de ser un medio tradicional, ha recibido mejoras y avances para establecer conexiones de calidad desde cualquier parte del mundo. En la actualidad existe tecnología, como Voice de AIVO que, con base en la inteligencia artificial, permite que agentes virtuales atiendan cualquier solicitud vía telefónica, de tal forma que los agentes humanos se dediquen a resolver tareas específicas.
Atención por medios digitales
Nuevos usuarios. El uso de smartphones y el ambiente digital en el que crecen las nuevas generaciones, impulsan el uso del internet para resolver por este medio cualquier necesidad. Si las empresas desean atraer nuevos clientes y hacer que permanezcan, lo mejor que pueden hacer es adaptar sus procesos con herramientas digitales que faciliten el contacto entre ambas partes.
Inmediatez y Disponibilidad. Los canales digitales permiten una interacción más sencilla e inmediata. La Inteligencia Artificial (IA) permite que bots respondan y las solicitudes tarden la mitad del tiempo en resolverse, que de una forma tradicional. Además, la IA brinda atención inmediata cualquier día de la semana, por lo que jamás se deja un cliente sin atender.
Ahorro y economía. La tecnología se ha convertido en un gran aliado para disminuir los costos de operación del servicio al cliente. Si los usuarios se han mudado a los canales digitales, ¿por qué no dirigir las energías (y el dinero) ahí? Además, permite tener un control y registro minucioso de todas las interacciones, por lo que las compañías pueden corregir y revisar áreas de oportunidad.
¿Cuál es mejor?
¡Ambos! La atención al cliente debe ser como un traje a la medida para cada quien. Existen compañías que pueden prescindir totalmente de las líneas telefónicas; existen otras que requieren interactuar por ese medio. Lo ideal es que cada una analice sus necesidades y las de sus clientes para brindarles la atención más rápida y efectiva.
Gracias a los softwares que responden, identifican y brindan soluciones de forma inmediata, la atención puede ser incluso complementaria y omnicanal para que los clientes “salten” de un canal a otro conservando su historial y sin perder el hilo de su conversación.
Si estás pensando en mejorar tu servicio al cliente, acércate a los profesionales y comienza a disfrutar la tecnología que transformará a tu empresa. Para más información visita aivo.co
El Internet Industrial de las Cosas (IIOT) ha irrumpido como una fuerza transformadora. El gasto global en plataformas IIOT se ha disparado, pasando de 1.700
El acompañamiento es crucial para un mejor funcionamiento de un sistema administrativo, pero por lo regular la consultoría es poco valorada, ya que se piensa que es innecesaria o cara.
En un mundo donde la agilidad y la anticipación son clave, los gemelos digitales de la cadena de suministro se están convirtiendo en herramientas indispensables para empresas líderes que buscan respuestas rápidas y efectivas ante la incertidumbre en evolución.
It s an old monster in the Void Realm, and it s impossible to treat it differently just because of its flesh and blood.The elixir Boxing Day 2025 Deals: Grab the Hottest Ketology Keto Gummies in Canada!
to improve the cultivation level of the Divine Profound Realm can be taken in this way to improve the cultivation level.
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Failed Shu Siyue said.but even if the ball was loosened by it, the black air attached to it did not dissipate.
This life has nothing to do with Taixu, that s why I am grateful to you.All of them were very silent, just hiding in a corner of the cell, not making a sound.
Yinye sighed, put the letter directly in front of the three people who entered the secret room with her, and said, You guys read it for yourself If this letter was really written by Mrs.I ll go out Qi Tianlong said without showing any weakness.
Although she looks dignified and beautiful, she can be regarded as a pretty woman, but there are thin crow s feet in the corners of her eyes.Li er and Han Ningxiang also Elle King’s Top 5 Fall Weight Loss Tips: How She Keeps the Weight Off ？
waited for the master to rest, and returned to their rooms on the lower floor.
Lin Haoming At this moment, I finally understand that for so many years in Tianjie, I have always felt that there is something missing, and what I lack is that kind of freedom.Just like that, the two of them flew out for half a day, until Jia Ruonan finally couldn t support her blood consuming flying escape when the bright moon was in the sky, and then stopped.
For two days, apart from arranging some means, all that remained in my mind was worry.
But Stilwell immediately denied Alexander s statement You may have forgotten that whether it is the never setting sun or the Chinese army, the supplies are all provided by us, and it comes from the west instead of the east.Only one petrol bomb can be sold for 500,000 dollars.
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s what you said Wang Xuexin nodded, and then added But, the people who sell coarse cloth can t sell the cloth in their hands That s right, he didn t expect this layer.The support and contact with the Eighth Route Army is almost only the Huaxia Battalion Commander, so as long as the general adviser of the Eighth Route Army is mentioned, he will know who it is.
Of course there is nothing wrong with the headquarters.One piece is enough Rocket propellers are also ready made.
He and Kenkichi Ikegami thought that the Jinsui Army s artillery was hiding in the dark and waiting for the Triplex Keto Gummies: Can These Unique Gummies Enhance Your Ketosis Journey?
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Once the Imperial Artillery fired, it would reveal the location of the artillery position, and then the Jinsui Army fired.In this way, there is a problem the enemy plane sometimes flies high and sometimes flies low.
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have to hurry up, a character like Xiao Dongbei, don t let him run away Director, You
Su Xin was ashamed and happy at the same time, she didn t know how to answer for a while, so she could only lower her head and remain silent.
After all, part of the aid to the recalcitrant army was used to do business with the Eighth Route Army, which is likely to intensify the conflict between the two armies.Thinking of this, General Gu replied We can give more T26s to replace T34s, such as adding fifty T26s.
I also think it should be like this Wang Xuexin said Everyone knows that the industry of eagle sauce is more mature and can produce X10Boost Keto + ACV Gummies: Review the Supplement Ingredients Benefits
better things Wang Xuexin added this sentence to dispel the doubts of Sun Erwei and Davis, after all As a battalion commander of the Eighth Route Army, it would be abnormal if he knew that the devil s aircraft engine was not as good as Yingjiang.
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Wang Xuexin s face that had never seen the world, and asked in surprise what kind of gun it was, what its principle was, and so on.Another very important point Wang Xuexin waved his hands around, and added I think you also need to consider the combat environment.
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in just two seconds, and then waved his hand and shouted My lords, serve the empire Long live The pilots responded loudly, and then ran out of the lounge and rushed to their own planes with Maruyama Kihara.
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moment, Wang Xuexin suddenly remembered the loom he ordered from Yingjiang, so he hurriedly got up and walked to Sun Erwei s office.Nomura Naoka was an engineer before joining the army.
There are at most two hundred rounds of incendiary bombs for the 50 small cannon.In this respect, it was also necessary for this transaction to be conducted in secrecy.
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have to say that Liu Mingyue is really generous. It seems that he made the right choice to help Liu Mingyue become the new saint this time.This is the gorgeous dividing line In her cognition, there is indeed such a genius treasure, but it is very difficult to get it.
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Old Monster Dugu.Haha, the third child will definitely go crazy. I can already imagine his face now, the eldest prince also said.
Since you don t take the initiative to do it, don t blame us for resorting to something.They were the subordinates of the Twelve Princes. They had encountered a spiritual herb in the valley below and were about to snatch it.
The sword of Huxuemai burst into runes, turned into a bolt of lightning, flew out in an instant, and slashed on the golden flame.Feeling the sword intent on Tan Yifei s body at this moment, his expression was extremely dignified.
Compared with fighting, obtaining the rare treasures of heaven and earth is the most important thing.What a terrifying pupil technique Among the crowd, some elders were amazed.
This is very important to them. Of course, all their plans have a premise, that is, the Golden Lion King and Lin Xuan will not get this treasure in the end.Those people were terrified and didn t dare to go forward at all.
Instead, there was a touch of panic. She retreated quickly, not daring to approach Liu Mingyue at all.Tan Yifei showed a cold smile. The title of the number one swordsman is so tempting and attractive, it is what every swordsman wants to have.
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to fight it.
Mrs. Ye Zi seemed to go a step further. This Fang Jixiong seems to be here to see if you re okay.Second sister, Mr. Lin is indeed a great talent. On the way, he not only called me numbers, but also called me calculations.
The news brought by Liao Sheng is indeed very important to Lin Haoming, but unfortunately, Qing Yan is not yet Lan Qianmiao s servant, so he will go back in the evening, and since you left, Lin Haoming will also leave all the news.After all, Wei State was afraid that Yue State would occupy Wei State and continue to fight westward, and secondly, it wanted to exchange for some benefits, so it finally stopped.
When Lin Haoming saw me, he had two charming men on his right and left arms, the contrast was really shocking.Just when Lin Haoming wanted to continue asking, he didn t expect that Hua Caiyi really couldn t bear his own blood, and then collapsed in front of Lin Haoming, curled up into a ball.
The two kept a distance. The fourth prince opened the imperial decree and immediately looked at the contents outside Hanhu.Baoyu County is not a big city, but the carriage and horse shop outside the city is not small.
Lin Haoming listen Yes, I opened the booklet, and after just a few glances, I found that the thing was actually exactly the same as what Hu Lanfei practiced.Would he be willing to see Lin Haoming Che Zhizhi didn t hold back, but before dawn, that kid Che Mingde ran over and played chess with Lin Haoming.
After Li Weiqi finished speaking, he really took out the conch shell, and contacted Lin Haoming without shy away from it, and Lin Haoming even heard the excited voice of another person coming from the conch shell
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scene made Lin Haoming feel more and more strange, but also felt that the other party seemed to have no malicious intentions, otherwise it would be impossible for him to come to him like this.
Wei Tong with such an appearance is also full of heroism, which makes Wei Kang even more restrained.Teacher Yan said bitterly. Aren t others punished Lin Haoming asked.
Building the camp this time was much more troublesome than last year.He took the watch and just flipped through it at random.
After entering the woods, Lin Haoming really didn t find any monsters.After so many years of annexing each other, there are indeed only eight countries left, and they have been maintained for nearly a hundred years.
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to his brother this time, he just said to the shop assistant Give me two catties of wine.You really suffered, you
you really There is a way Cheng Bailong said pitifully when he saw two people coming, and looking at Cheng Baikong again, my eyes were the same as the last two days, with a trace of love.
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Lin Haoming is really amazing. He could have predicted that such a monster would appear, and he made all kinds of preparations early in the morning.Lin Haoming looked at the awe inspiring eyes of the people around him, and even Wu Niu seemed to keep a distance from him, but there was no way around it, after all, something earth shattering had happened before.
This person does not have certain talents, and he can become the head of the Hu family because of his real skills, and it is rumored that he completely relies on Wang Chengmiao s support.Eternal Island is essentially a forbidden area in the Inner Sea, the core territory guarded by each of the four major families.
My body was slightly weakened, and now my whole body seems to have collapsed, lying on the side gasping for breath, but at Determining the Ideal Dosage of Metformin For Weight Loss
that time, a miraculous thing happened, before the monster died completely.few. I met Jiang Hui the night after tomorrow and found out yesterday.
However, it is definitely a risky thing for few people to sail long distances away from their own sphere of influence.
7 de cada 10 personas prefieren comunicarse con las empresas a través de una llamada telefónica. Esto se debe a que este medio les ayuda a resolver sus dudas y hacer algún reclamo sin complicaciones técnicas que pueden asustarlos o alejarlos de quien les brinda un servicio.