Las tendencias de movilidad actuales han transformado por completo la manera en la que nos comunicamos y accedemos a la información si comparamos nuestros hábitos con los de hace 20 años. Aunque todavía consumimos noticias por televisión o la radio y de vez en cuando hacemos llamadas telefónicas personales o de negocios, los medios y canales con los que contamos para poder transmitir un mensaje ahora son tan diversos como inmediatos.
En México, el crecimiento acelerado del uso de smartphones ha transformado no sólo la dinámica de consumo de medios, sino, la forma en que los usuarios interactúan entre ellos. De acuerdo con el Estudio de Consumo de Medios y Dispositivos entre Internautas Mexicanos del 2017 realizado por IAB (Interactive Advertising Bureau) de México, en el año pasado el 71.5 millones de personas se conectan a Internet, cifra que equivale a 60% de la población. Por si fuera poco, de estos más de 70 millones de personas, 81% lo hacen a través de un smartphone, el cual es usado de forma predominante (62%) sólo para comunicarse con sus contactos.
En este contexto, las apps y plataformas móviles de comunicación encuentran un gran mercado el cual se encuentra ávido de opciones rápidas, fáciles de usar y que permitan una interacción compatible con todo el contenido que consultan los usuarios en otras páginas. Una empresa que ejemplifica claramente estas características es WhatsApp, app de mensajería instantánea creada en 2009 y que fue adquirida en 2014 por el gigante de las redes sociales Facebook.
Whatsapp tiene más de 1,300 millones de usuarios alrededor del mundo y posee la seguridad y prestigio de pertenecer a la empresa de redes sociales más grande del mundo. En México se estima que el 93% de internautas la usan, de acuerdo al 13° Estudio sobre los Hábitos de los Usuarios de Internet en México 2017 de la Asociación de Internet.
Al encontrar esta gran gama de usuarios que utilizan esta herramienta, WhatsApp recientemente decidió lanzar la fase piloto de WhatsApp Business, producto pensado con la finalidad de que las empresas puedan interactuar con sus clientes de una forma más simple, automática y manteniendo una comunicación permanente.
WhatsApp Business le da a las empresas la oportunidad de dar un gran salto al conseguir operar un negocio interactuando con los clientes a través del canal de mensajería más utilizado por ellos. La apertura de este nuevo canal también puede venir acompañado de una automatización de la atención: simplificando la autogestión del cliente, obteniendo una ilimitada capacidad de atención, reduciendo costos operativos y aumentando satisfacción y ventas.
Por lo tanto, para que una atención por WhatsApp Business sea exitosa, la resolución de las necesidades de los clientes debe darse de forma natural. Las empresas necesitan entender la intención real de los usuarios y lo que requieren para que estos puedan tener una experiencia de resolución instantánea.
Piensa que todas las acciones que ejecuta tu empresa pueden incorporarse a una herramienta tan práctica y sencilla como WhatsApp. Desde consultar el saldo, activar un producto o poder hablar con un representante en caso de ser necesario, todo en un solo lugar simplificando la operación del usuario en una misma ventana de interacción.
Consejos para aprovechar WhatsApp Business
Antes de incorporarlo a tu sistema de atención, será de utilidad asegurarte entregar la misma experiencia de interacción en todos los canales de forma unificada (Web, Facebook Messenger, WhatsApp, Apps y otros). No es recomendable crear experiencias diferentes a las que ya tienes funcionando en otros canales. Esto hará que dupliques el esfuerzo al mantener varias plataformas y que los clientes tengan versiones distintas al tratar de resolver una necesidad.
Asimismo, es importante crear respuestas empáticas y utilizar todos los recursos que el canal te permite como mensajes multimedia, mensajes de voz, carruseles de imágenes, emoticones y otros. Entrega más que sólo información en texto plano.
También es es necesario considerar que los mensajes de voz cada vez son más usados como un complemento de los mensajes tradicionales. Son muy simples y rápidos. En este caso es recomendable contar con la tecnología que te permita interpretar y contestar los mensajes para mantener la interacción con este tipo de usuarios.
Es muy importante que tu plataforma de atención tenga reportes de aprendizaje en tiempo real (machine learning) posibilitando identificar oportunidades de mejora en la atención. Esto te permitirá evolucionar la calidad de servicio sin necesidad de un técnico o un especialista del lenguaje y que cada mejora que apliques se vea reflejada en tiempo real.
Sin embargo, el paso más importante en todo este proceso es ser empático con los clientes: ponerse en su lugar y brindarles la mejor información y atención en relación con lo que ellos buscan, son las claves fundamentales para generar compromiso o engagement y obtener mejores resultados. Si desconoces cómo hacerlo puedes asesorarte con especialistas en atención al cliente, ellos tendrán una estrategia ideal para tu compañía.
La tecnología de drones y la automatización están impulsando una nueva era en la industria minera. Desde la exploración autónoma hasta la optimización de la
Con el análisis de datos públicos disponibles en la red podemos saber dónde se encuentra nuestro cliente, qué le gusta, en qué horario está online y cómo se comporta en las redes.
The girl was unmoved, but the look of impatience on her face became more obvious, I have told everyone that our medicine can cure high blood pressure and other cardiovascular and cerebrovascular diseases.Du Heng put his chopsticks into the lunch box, chuckled and said, There s no rush, we haven t Here’s Why We Typically Get the Flu During Winter… started work yet.
I just helped her two days ago. It shouldn t be difficult for me to ask her for a favor, right Du Heng was really angry.Just increase the amount of activity slowly by yourself.
He puffed up his chest slightly, raised his chin slightly, and said proudly, That s right.If medication is used, the patient s lungs may fail before the blood clots inside have time to break up and be discharged.
The current problem is that the situation in Province One is more troublesome.For example, when you see a patient, you are sure He has a certain disease, but all aspects of the patient s indicators and laboratory results do not support it, so you cannot take corresponding medications and other treatments.
It is difficult to find such a position for them. It s okay, they just mentioned it casually.He said he is a man named Deng Jia. Female doctor. Du Heng thought the name Deng Jia was very familiar, and he immediately remembered it.
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I have something to do and I won t be able to come.Go to work the next day, just like the day before. But when he was going to treat the patient, Wu Buwei stopped Du Heng, Brother, can you explain this case to me Qiu XX, male, 43 years old, had pain in both arms a month ago, hospital of traditional Chinese medicine After a diagnosis, he was diagnosed with a stroke.
This is the only case in the entire Zhonghu Town, and even in the entire Shanghu District, where scorpions poop.After all, all the Chinese patent medicines sold on the market have been castrated to a certain extent, but some manufacturers castrate them to a deeper degree, and some manufacturers are more courageous and the castration is not complete.
It s absolutely amazing. I won t lie to you. The elder brother who asked the question became more and more curious.And judging from Xue Yiwen s appearance, he should be a smart person who can understand the meaning of this sentence.
Zhu Fanmin left without saying anything. The figure from the back looked hunched a lot and was no longer as tall and straight as before.According to several people s inquiries and cross comparisons, it can be determined that Wu Zhouzhou is the leader of the group of people who came today.
Li said. After calling Wang Zhenzhen to bring over the official seal, Du Heng and Dong Yuezhang completed the contract as quickly as possible.He is suffering from chronic spleen deficiency and dampness.
Maybe they will have to be punished one by one. Seeing Yu Haiting start to contact the First Natural Mounjaro Recipe for Weight Loss How I Lost 20 Pounds in 2025 Without Pills Hospital of the City, Du Heng asked the father and son, Have you brought the film Yes.Didn t you have breakfast It almost happened. When I first came here, he was preparing to eat steamed buns.
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He unfolded After reading it, he turned to Ji Xuan and the others behind him and said, The dragon energy host has been found.When I first got the name and meaning, I took it to her Gu department.
During my travels, I was very curious about the identity of my predecessors.That being said, Xu Qi an still held her little hand and passed the air blower.
Shenshu didn t respond, its power was exhausted, and it fell into a deep sleep when Xu Qi an was unconscious.Another elder said in a deep voice.Hearing the words, the chief seat nodded slowly Exactly, my Buddhist sect is pure, so how can I allow a martial arts master to act fiercely.
Stabilizing the foundation means at least stepping into the middle stage of the fourth rank.It has been circulated in the official circles, and the common people in the market have heard of it a little, but it is far from being loved.
Come in Xu Qi an spoke at the right time, pulling Li Lingsu, Simpli Health Keto Gummies: The Simple Solution to Complex Diets who was immersed in beauty, back to the real world.This spear is a very high grade magic weapon.The body of the gun is made of the spine of a fourth grade dragon, and the head of the gun is forged from the sharpest and hardest teeth of a dragon.
Yuan Yi The commander of Leizhou is Yuan Yi.Most of the common people in Jianghu had no chance to Kelly Clarkson Weight Loss Diet 2025: How a Lectin-Free Lifestyle and Protein Focus Helped Her Drop 60 Pounds meet this prominent martial artist in Leizhou, and they didn t recognize him at first, until someone in the crowd asked in surprise All command Yuan Yi There was an uproar all of a sudden.Fortunately, I wake up quickly, otherwise I ll be a fool if I die.
President Yang couldn t wait to pick up the teacup, blew on it, and tasted it.Xu Qi an could only use this roundabout way.Heng Yin clasped his hands together and said, Don t lie.
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In the river.Jing Yuan opened his eyes and said in a deep voice.The people in the Jianghu are just embellishments.In a state, there are only a handful of fourth rank masters in the Jianghu.
There was a moment of silence.Xu Qi an himself is a person who has experienced great grief and pain, so he would not say sorry or something like that.The shadow of the dark golden knife flew towards the sky, colliding head to head with the arc shaped air world at the tip of the spear.
Poverty Taoist Tianzong Xuancheng.Tianzong Bingyi Yuanjun.Plop The water splashed, and Luo Yuheng was dragged into the pool by him.
No one can be more beautiful than her, this thought spontaneously occurred to the Son of Tianzong.
They are also involved in Du Da s affairs. Anyway, it s very troublesome.After Wang Zhenzhen finished speaking, she was about to turn around and go out, but suddenly stopped.
I Brisbane’s Beach Ready Bodies: Saxenda Weight Loss Achievements in Summer 2025 know this, don t worry. Then Li Nating led Following her future eldest sister in law and Yu Haiting s sister in law, she walked to the nurse s station on the second floor.Now go and prepare the medicine. Don t leave immediately after the patient takes it.
When she entered the door, she wiped her eyes and forced a smile on her lips.If she is hit and she can t stand it, she should come back.
About ten minutes later, the moxa sticks were burned out.In addition, medicines for removing blood stasis, resolving phlegm, and medicine for insects were used.
It would be Ranking the Best ED Gummies Available Today nothing more than renting the land next to it, expanding the space, and asking your sister in law to help me more.Deng Jia digested Du Heng s words, then looked around blankly, You brought B ultrasound here How is that possible You re trying to steal time.
After saying a few words, he took Du Heng and Liu Gong into the dormitory building.Strong stimulation method. Twenty seconds later, Du Heng was already sweating profusely.
Just after returning to the health center, Wang Zhenzhen informed Du Heng of something through the window.Use my towel. I won t give you a new one. Du Heng took it with a smile, That s not it. Be more careful.
But I thought it was a return to normal, so I didn t come to check.Zhou Yixian also responded proactively, Welcome Dr.
Tingting, if you really want to study medicine, I suggest you study stomatology.After reporting the matter, Du Heng looked at the time and did not go back to the health center.
The senior man was full of joy, and he breathed into the man s face.The three of them sat down and Du Heng looked at Yang Wei, Do you need your lover to step away for a while Yang Wei thought for a moment and shook his head slightly.
But for the sake of the patient, and at the same time, I also believe in Dr.Some students said that the meat today does not taste right.
After rummaging for a while, Du Heng finally found the prescription and whispered, Ginseng, white peony root, angelica.
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Can I see your condition Let s see. I m a Chinese medicine doctor, give me your hand.Du Heng stopped the man, This is your father s In this case, acupuncture plus external application, plus internal medicine, will make the recovery faster.
Now when I came to find Du Heng, I also saw what happened about Pei Jihua in the newspaper, but Du Heng could only say sorry.There are many indicators to look at. Now the old man needs to go back and recuperate.
The editor in chief smiled and continued to pack his things, Xiao Pei, why are you so excited about the manuscript I ll read it when I get to work tomorrow.Du Heng wiped his short hair with some melancholy. If you recruit one more person, there Offset Abnehmen: Verständnis dieser Methode und ihrer Wirkung will be more.
When do you want it The pharmacy doctor had given up struggling.Not to mention the head nurse, even the director or the dean, she was all right.
Everyone present knew what Du Heng and the emergency doctor did in the carriage, and what happened to the medicine in the emergency doctor s hand.After repeatedly touching two places, he said softly, Give me a stethoscope.
If the current situation continues to develop, Fan Jimin will become very dangerous, dangerous to the suspect and dangerous to himself.We wanted to give you a surprise, so we didn t call you or look for you.
The daughter in law scolded her again, causing Du Bing s father to raise his head from between his legs and stare at his daughter in law.The pulse is astringent and weak, and the tongue is red and dry without coating.
The spell backlash is not a big problem.Daoist Jin Lian picked up the copper hammer and hit it hard on the copper bell.For this ending, the imperial court hopes to come later, so that more people can be relocated and more innocent lives can be saved.
What s more, these countless Tianluo spiders are offering their own power to the new king.Seeing that the evil god used thunder and lightning, Meng Jingzhe breathed a sigh of relief.
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Meng Jingzhe immediately asked As far as you know, what else is there to use The big tree was questioned by Meng Jingzhe, and it seemed to have opened up a chatterbox, and immediately began to chatter.If the descendants of gods and demons join the war, it will be a fatal threat to us.
Sun Xuanji glanced at the crowd, frowning slightly.burden.Therefore, after getting in touch with Shenshu in secret, the leader of the Dark Gu Department quietly hid in Shenshu s shadow, and used it as a means of escape if necessary.
More than half of the chess pieces have been dropped on the chessboard, but there is only a box of white pieces beside it, and there are no black pieces.Xu Qi an echoed a few words casually, he just wanted to go home and arrange flowers and jade, and reunite with his long lost little wife.
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