Las tendencias de movilidad actuales han transformado por completo la manera en la que nos comunicamos y accedemos a la información si comparamos nuestros hábitos con los de hace 20 años. Aunque todavía consumimos noticias por televisión o la radio y de vez en cuando hacemos llamadas telefónicas personales o de negocios, los medios y canales con los que contamos para poder transmitir un mensaje ahora son tan diversos como inmediatos.
En México, el crecimiento acelerado del uso de smartphones ha transformado no sólo la dinámica de consumo de medios, sino, la forma en que los usuarios interactúan entre ellos. De acuerdo con el Estudio de Consumo de Medios y Dispositivos entre Internautas Mexicanos del 2017 realizado por IAB (Interactive Advertising Bureau) de México, en el año pasado el 71.5 millones de personas se conectan a Internet, cifra que equivale a 60% de la población. Por si fuera poco, de estos más de 70 millones de personas, 81% lo hacen a través de un smartphone, el cual es usado de forma predominante (62%) sólo para comunicarse con sus contactos.
En este contexto, las apps y plataformas móviles de comunicación encuentran un gran mercado el cual se encuentra ávido de opciones rápidas, fáciles de usar y que permitan una interacción compatible con todo el contenido que consultan los usuarios en otras páginas. Una empresa que ejemplifica claramente estas características es WhatsApp, app de mensajería instantánea creada en 2009 y que fue adquirida en 2014 por el gigante de las redes sociales Facebook.
Whatsapp tiene más de 1,300 millones de usuarios alrededor del mundo y posee la seguridad y prestigio de pertenecer a la empresa de redes sociales más grande del mundo. En México se estima que el 93% de internautas la usan, de acuerdo al 13° Estudio sobre los Hábitos de los Usuarios de Internet en México 2017 de la Asociación de Internet.
Al encontrar esta gran gama de usuarios que utilizan esta herramienta, WhatsApp recientemente decidió lanzar la fase piloto de WhatsApp Business, producto pensado con la finalidad de que las empresas puedan interactuar con sus clientes de una forma más simple, automática y manteniendo una comunicación permanente.
WhatsApp Business le da a las empresas la oportunidad de dar un gran salto al conseguir operar un negocio interactuando con los clientes a través del canal de mensajería más utilizado por ellos. La apertura de este nuevo canal también puede venir acompañado de una automatización de la atención: simplificando la autogestión del cliente, obteniendo una ilimitada capacidad de atención, reduciendo costos operativos y aumentando satisfacción y ventas.
Por lo tanto, para que una atención por WhatsApp Business sea exitosa, la resolución de las necesidades de los clientes debe darse de forma natural. Las empresas necesitan entender la intención real de los usuarios y lo que requieren para que estos puedan tener una experiencia de resolución instantánea.
Piensa que todas las acciones que ejecuta tu empresa pueden incorporarse a una herramienta tan práctica y sencilla como WhatsApp. Desde consultar el saldo, activar un producto o poder hablar con un representante en caso de ser necesario, todo en un solo lugar simplificando la operación del usuario en una misma ventana de interacción.
Consejos para aprovechar WhatsApp Business
Antes de incorporarlo a tu sistema de atención, será de utilidad asegurarte entregar la misma experiencia de interacción en todos los canales de forma unificada (Web, Facebook Messenger, WhatsApp, Apps y otros). No es recomendable crear experiencias diferentes a las que ya tienes funcionando en otros canales. Esto hará que dupliques el esfuerzo al mantener varias plataformas y que los clientes tengan versiones distintas al tratar de resolver una necesidad.
Asimismo, es importante crear respuestas empáticas y utilizar todos los recursos que el canal te permite como mensajes multimedia, mensajes de voz, carruseles de imágenes, emoticones y otros. Entrega más que sólo información en texto plano.
También es es necesario considerar que los mensajes de voz cada vez son más usados como un complemento de los mensajes tradicionales. Son muy simples y rápidos. En este caso es recomendable contar con la tecnología que te permita interpretar y contestar los mensajes para mantener la interacción con este tipo de usuarios.
Es muy importante que tu plataforma de atención tenga reportes de aprendizaje en tiempo real (machine learning) posibilitando identificar oportunidades de mejora en la atención. Esto te permitirá evolucionar la calidad de servicio sin necesidad de un técnico o un especialista del lenguaje y que cada mejora que apliques se vea reflejada en tiempo real.
Sin embargo, el paso más importante en todo este proceso es ser empático con los clientes: ponerse en su lugar y brindarles la mejor información y atención en relación con lo que ellos buscan, son las claves fundamentales para generar compromiso o engagement y obtener mejores resultados. Si desconoces cómo hacerlo puedes asesorarte con especialistas en atención al cliente, ellos tendrán una estrategia ideal para tu compañía.
Los precios especiales, descuentos y promociones pueden ayudarte para que tu página web atraiga clientes que de otra forma hubieran acudido a la tienda física.
Talleres humanistas para vincular a los jóvenes con las 10 licenciaturas que ofrece el Claustro de Sor Juana, únicas en su tipo. La cita es en Izazaga núm. 92, Centro Histórico de la Ciudad de México. Entrada libre.
A sound of gold and iron clashing came from the soil, and then a golden beetle flew out of the soil.Master Siqin screamed outside, calling for the master.
On the other side, Patriarch Zang led the monks from the Mingxin Sect to the Tianhai Sect first.He couldn t even escape. If he could escape, then the previous method of saving his life would have been successful.
He might not be able to see it for a second time in a long time.But in fact, Lingzhi also has a lot of troubles. Li Shiming also saw this in Lingzhifu Basics and Shi Ximing s practice notes.
There were not many leaves on it, and he couldn t bear to pick it.With so many alchemy materials, if one day he gets the idea of learning alchemy on a whim, he probably won t have to think about hand refining materials.
The monks who participated in the ambush of Li Shiming were extremely horrified.But a monk in the Qi Refining Stage can probably live for more than 123 years, and some can even live for 150 years.
Fortunately, if the meaning of the spell is correctly sensed, the monks who learn the spell will be able to sense it.Li Shiming thought of the third grade sword base. The third grade sword base he used to practice the Secret Code of Sword Demon has a strange characteristic.
If they take action and successfully kill the target this time, Jizhenzhuan will give them the qualifications to join the sect.The sword intention, which had not made much progress before, actually increased by nearly twice when wielding the sword.
If they have not reached the Foundation Establishment Stage, they cannot redeem the Foundation Establishment Stage Kung Fu.There was a city closest to him, which was marked on the map.
Human beings are the most powerful race in this world.Junior Brother Li, the combat power of these monks is a bit too strong He Chuan said softly with a slight frown.
They are absolutely sure of killing Li Shiming who is at the second level of Qi Refining.The sword cultivators hardly engaged in production.
The casual cultivators in this area are all marginalized people in the world of cultivating immortals.Li Shiming decided to join a research project later, that is, how to transform the bronze corpse to make it more powerful.
Shi Ming, let me tell you some good news. What is this Yin Shilan watched her father leave with some confusion.The soul gathering disk is still precious to ordinary monks in the Qi refining stage, but for Li Shiming, who has mastered the knowledge of formations, he can completely replace them with formations on his own, and he can do better.
It was the first time to refine the second grade elixir, and I didn t know how much second grade elixir it would consume.introduced with a smile. Old Liu, you are not the only one selling spiritual rice within a thousand miles the stall owner not far away said.
The Senluo Sect s intelligence system is very terrifying.Magic Foot Power What kind of skill is this Li Shiming and Li Yuanba murmured to themselves at the same time in different places.
Unless he obtained the full version of Demon Sound in the Ear at this time, his strength must reach at least the sixth level of Qi Refining, which is comparable to the strongest.There are also some ready made talismans, but only one of each type is placed.
He spread his legs and ran towards the bottom of the mountain.Now that we have seen the monks coming in large numbers, we can inform the various sects of the previous news.
How strong. The cultivation of monks takes time. The time for monks in the Qi refining period is calculated in years.The energy transformed from the purple energy in his body was not completely absorbed by the body as he practiced Purple Energy from the East , but was converted into special enhanced energy for the body and preserved.
He saw the Seven Star Island, which was as big as an ant.He could use his divine thoughts to cut through the spiritual thoughts of the foundation building monks, and even directly attack the foundation building monks spiritual thoughts.
Although the functionality is far inferior to previous mobile phones, in terms of energy, it definitely beats mobile phones.But that was at the cost of consuming Li Yuanba s cultivation achievements.
His aura exploded and he shouted to a carriage. The horse s legs under Zhao Biao s head went limp and it collapsed to the ground.Li Shiming s brain borrowed the computing power of the IBMz15, and he suddenly discovered that the advantages of the IBMz15 in the magic circle were unimaginable.
If his judgment was correct, the northern Shu continent should be ahead.
The gap will inevitably widen. Accelerate shrinking.Thousand times. The local governments also strongly agree.
In other words, if shareholders want to subscribe for Xingyu Technology, they will only account for 13 of the IPO s initial fundraising ratio.Such a company mainly earns value growth. In the future, I will let Qin Feng pay dividends frequently or , or the company repurchases the stock and cancels it.
The outside world is almost unanimously speculating that there may be new changes in the game between Qunxing Capital and Wall Street.The market value will still have to rise and hit a new record high, and finally stabilize at the support pillar of the trillion market value level.
The sales of its STAR series of smartphones are getting more and more popular, and the supply chain manufacturers of Xingyu Technology can also follow suit.A few years ago, the whole day trading volume of the entire Shanghai Stock Exchange was only 30 to 40 billion yuan.
On the other hand, very few stocks have been delisted, so the concept of shell resources has emerged, which makes some stocks that are too rubbish to be considered junk still have value, and even the value of the shell is worth more than the company itself.But immediately, the faces of the stock investors who were cutting the flesh became angry, and their thighs were slapped in pieces.
It s a complete mess. The share price of ATL Technology, which is listed on the GEM, has risen to a record high of 184.Xingyu Technology should cherish these fan users and treat them well.
Once there are people, there will definitely be demand for housing and a surge in consumption.Friends and colleagues can take root in the rise of mid to low end markets through misaligned competition.
Because in every round of financing, Qunxing Capital is the lead investor, and other investors who join the project are follow up investors.If Xingyu Technology wants to increase tenfold in the secondary market, it will have to exceed a market value of 7 trillion.
This industry, especially in China, currently lacks the intervention of heavyweight institutions and lacks capital.collapse. But it just won t fall down. Isn t that annoying Today, two more subsidiaries of Qunxingxing have gone public and resumed trading.
Nowadays, the technology is becoming more and more advanced.58. But after about 10 o clock, the trend of Xingyu Technology quickly rose and fell, and it was accompanied by a fall in heavy volume.
The company does not have a mobile game business, and it still holds no equity in Mihayou, and the game Honor of Kings under development does not have the backing of those high quality assets.I have no idea, just follow the instructions from the top to Stars Capital.
I will sell it for ten thousand yuan. Brother, ten thousand yuan is really
Hey, don t leave, buy it, I will buy it. Wow, I really like this phone so much, but bro, you are really ruthless in raising the price
After a few minutes, the bag in the consumer s hand was gone, and the phone was gone too, but in his hand I took out more than 40 red notes and counted them.
A market value of US 500 billion for this company is not excessive at all
As the three consecutive daily limit of quantitative capital has ignited the enthusiasm of investors, the market is generally optimistic.Fang Hong said bluntly Anymore Add more fire to reverse the short squeeze.
However, the stock has technically reached a strong pressure position, and most investors do not know that this stock has not yet broken through, and several major market making institutions cannot allow it to effectively break through, and they have tasks.It has really cost a lot to beat those zoos in an instant.
Naturally, the scientist did not hesitate. Hesitantly refused, and the two parties broke up on bad terms.The scale and intensity of the boom output. This is called consensus, and it is also a sense of alignment.
Otherwise, if the other party throws away US 2 trillion, it would mean a guaranteed profit of US 500 billion a year, and Qunxing Capital cannot afford it.A large number of videos have even appeared on the Internet to confirm this, and many people are popularizing online how to use satellite cookers to watch the E Sports Storm game channel in the mainland.
To join the Thousand Fantasy Sect, you must first go to the Thousand Fantasy Sect.He took out the magic circle materials and elixir from his storage bag, and together with the metal piled on the ground, the business was completed.
I don t know who my friend is, but please tell me that Xu Chuan will repay his life saving grace in the future Xu Chuan asked earnestly, raising his hands.Uncle Yin, please tell me Li Shiming knew that Elder Yin was going to tell the key points of this meeting.
If the spiritual furnace could be obtained from other places, then this spiritual furnace would not be needed.It is rare to have extra spiritual stones to buy other kinds of spiritual food.
The news he usually knows is known by several genius monks, and he can t find anyone to brag about it.If you can t take me with you, I can wait for you somewhere.
Li Shiming still has an important problem that needs to be solved, and that is the issue of foundation building skills.After the battle, the general licked the blood from his hands with some bloodthirsty, and the red in his eyes became deeper and deeper.
Li Shiming jumped over the spiritual furnace first, and he saw the jade slip.However, this magical weapon does not match your attributes.
She will not let Li Shiming and Yin Shilan leave together.The fire bomb exploded the moment it came into contact with the tree trunk, and the bowl sized tree trunk was blown into two pieces.
Elder Yin s perception was so sensitive. He felt the grievances of his daughter Yin Shilan.After hearing the heart searching session, many of the forty eight monks had hesitation in their eyes, but they could no longer withdraw at this time
This is the Senluo Sect, one of the most famous demon sects in the Northern Sichuan continent.
I may also have questions to ask you in the future Yin Shilan gently smoothed a strand of hair on the temples with her hands, pressed He said despite the shyness in his heart.At least until he makes a better rocket, this rocket is still his fastest means of transportation.
It is probably because there are no monks in the Wei family who are good at formations, so they specially made this fool like formation control core.A signal has been sent out from the gate array Li Shiming used the words he had already thought of.
It can blow through his eyes, but it cannot affect his state of mind.But he never expected that Yin Shilan in front of him casually took out a magic circle inheritance.
The life of a monk is extremely boring, and these topics are just a spice to life.Ren Laomo, I m also worried about Jin Yan. Since you said your daughter has never seen Jin Yan, I believe it Elder Baili gritted his teeth and spoke softly.
This drop of essence and blood is helping Baili Jinyan practice the Bing Xin Jade Thought Technique in some unknown way.His spirit was extremely exhausted, and the Soul Stabbing Needle attacked the soul.
He was not in a hurry and found a flat place to sit down to rest and adjust.Li Shiming nodded and said. I ll go back to Tianhai with you.
His spiritual sense was fully activated, and he was constantly scanning the sea, trying to find any remaining items.A weird soul body flew out, carrying ten weak soul bodies, and pounced on the soul body of the six fingered sound demon.
Then I owe it, and you can repay it by doing tasks later Leader Yu said with a helpless tone, waving his hand.This is normal. Tianhai Sect has no formation master, and it is not that simple to dismantle the sect s formation.
Later, I got lucky and got the bamboo shoots of Fu Ling Bamboo to add to the dish.Of course, if Li Shiming wants to obtain the sect s contribution points, he still needs to complete tasks to obtain them.
Siqin, I left you some silver. In the letter to my father, I also asked my father to find a good family for you when you grow up He finally looked at Siqin and said softly.Without any hesitation, he would enter even if he was discovered by the government officials.
In the following time, he used the mental jade sword to hit the barrier between the eyebrows of the brain and the heaven and earth again and again.He did not think that Li Shiming was fooling around.
But this time, the last half of the spiritual energy in his body was consumed to a trace again, and he could only barely keep the spiritual energy vortex running in his body.Therefore, exploring the ruins is a task full of dangers, and Li Shiming s exploration this time is actually extremely dangerous.
Elder Lu stood higher up and looked at Li Yuanba coldly.Not to mention monks like Li Shiming, among the second generation immortals, even among the top second generation immortals with amazing talents, not many can cultivate spiritual thoughts during the Qi refining period.
After a while of silence, the purple haired middle aged man above the third level, the chief on the left, and the leader of Beiyue, finally said slowly The current plan is the right strategy which is more secure and practical , and easy to implement.There were also a large number of people watching, and the newly emerged members of the third list were rarely absent, and their attitudes were extremely serious.
It s just that the gains need to be carefully managed and tempered.But the special thing is that this is not an ordinary equal.
Li Yunlong shouted There is no blame to blame. You relied on the talent of God, and you were too ambitious and too high minded, so you went too far.Guilty is clear, but his heart is clear. The calmness in front of him is just preparation for the method that will be used next.
It s just that the long sleeve of his right arm was broken at this time, and he was obviously a little embarrassed.But this growth trend, although slowing down, has not stopped.
After a hundred breaths, Xuanyuan Huai suddenly opened his eyes and took three steps forward.This meant that she had to stay in the Ziwei World for a long time.
At this moment, this small world seemed to be trapped in a huge seal, somewhere between visible and invisible.Since you entered the sect of Xiyin and Shi Shi, as long as you practice carefully, you will go very far on the road in the future.
Secondly, he gave up names and variables, which seemed to have greatly limited his fighting ability but he also gained an advantage, that is, he had an extremely keen sense of victory and defeat.The third person on our side who ended up was the leader of the Crimson Mei Clan, AD Ming.
Just to deal with such means, the double level of power is enough.Is it an illusion Xi Lerong immediately concluded that s not the case.
And what is hidden in it is only an object the size of a grain of dust and difficult to see with the naked eye.At the same time, he quickly waved his hand. With lightning and flint, before anyone could make any move, one of the six elders who had just spoken had his arm cut off, and blood spurted out from his mouth The other five elders were all shocked.
This is not just a problem that can be solved by assigning blame and acting together because using this object to escape such a big movement, the power of cause and effect and reasons for calculation must be extremely abundant there are at least seven or eight species in the world of crape myrtle today.
But in terms of intensity, it is much higher than the shortcut level.Then Gui Wujiu had an idea. The way he obtained the Eight Swords of Chenyang seems to be a unique opportunity that cannot be copied.
This rule is still in the long term, at least within ten years, Gui Wujia will not fight with others.No matter how hard one tries to close it, it is impossible to make it completely leak proof.
Of course, people here don t know it to be honest, it is similar to the extremely subtle supernatural powers in the world of Ziwei, and it is definitely not like the old skills of the Five Elements in Mona s continent.There was only one strange thing Gui Wujiu suddenly had an inexplicable thought in his heart.
Although they surrounded Gui Wujiu in the middle, they didn t seem to be at war with each other at all.However, this sword intention traveled to the Yin Yang Cave and Heaven, borrowed the springboard, and after several jumps, it penetrated the entire world within three hours.
If he uses the final sword of the Kong Yun Nian Sword, he will reflect and transform the calamity force into his own body to face the enemy.This object is clearly similar to the Yin Yang Cave of the Holy Religion of the past.
Qin Menglin returned the greeting with a smile. Said Elder Xiang.Then the object slowly sank, and in an instant, it was already reflected in Gui Wujiu s dantian.
At this time, Kong Wu, Ma Yao and others are ready to go.The tidal sea has swallowed up almost all the spiritual energy outside the city in the God Realm.
This pagoda does not seem to have a very prominent flow of precious light, but if you look at it for a moment, you will feel that everything around you will be swallowed up by it.Xi Zhenzi and Mr. Li both felt an irresistible force and immediately fell into drowsiness
As soon as Xi Zhenzi s eyes lit up, she immediately realized that she had been thrown into a very vast new space.
Especially Junior Sister Du, do you want to return to the Zangxiang Sect first and take over as the leader of the sect Du Niansha shook her head and said Before the great road, it is difficult to distract him.Therefore, at the moment when his hegemony was at its peak and about to be successful, it unexpectedly failed.
After thinking for a while, he said You came here today
just to help me achieve perfection Jiang Minyi suddenly showed a half smiling look, shook her head and said, Of course not.Long Yun and Feng Qing looked calm, while Xian Dao and Ying Yuan let out a sigh of relief.
Just when Dongfang Wanqing won the first battle, the Red Mei clan and other seven formations immediately felt that their side seemed to have an overwhelming advantage in the battle.Zhang Xuan had asked about the specific method in detail before, and I m afraid he had his mind set on it then.
