Las tendencias de movilidad actuales han transformado por completo la manera en la que nos comunicamos y accedemos a la información si comparamos nuestros hábitos con los de hace 20 años. Aunque todavía consumimos noticias por televisión o la radio y de vez en cuando hacemos llamadas telefónicas personales o de negocios, los medios y canales con los que contamos para poder transmitir un mensaje ahora son tan diversos como inmediatos.
En México, el crecimiento acelerado del uso de smartphones ha transformado no sólo la dinámica de consumo de medios, sino, la forma en que los usuarios interactúan entre ellos. De acuerdo con el Estudio de Consumo de Medios y Dispositivos entre Internautas Mexicanos del 2017 realizado por IAB (Interactive Advertising Bureau) de México, en el año pasado el 71.5 millones de personas se conectan a Internet, cifra que equivale a 60% de la población. Por si fuera poco, de estos más de 70 millones de personas, 81% lo hacen a través de un smartphone, el cual es usado de forma predominante (62%) sólo para comunicarse con sus contactos.
En este contexto, las apps y plataformas móviles de comunicación encuentran un gran mercado el cual se encuentra ávido de opciones rápidas, fáciles de usar y que permitan una interacción compatible con todo el contenido que consultan los usuarios en otras páginas. Una empresa que ejemplifica claramente estas características es WhatsApp, app de mensajería instantánea creada en 2009 y que fue adquirida en 2014 por el gigante de las redes sociales Facebook.
Whatsapp tiene más de 1,300 millones de usuarios alrededor del mundo y posee la seguridad y prestigio de pertenecer a la empresa de redes sociales más grande del mundo. En México se estima que el 93% de internautas la usan, de acuerdo al 13° Estudio sobre los Hábitos de los Usuarios de Internet en México 2017 de la Asociación de Internet.
Al encontrar esta gran gama de usuarios que utilizan esta herramienta, WhatsApp recientemente decidió lanzar la fase piloto de WhatsApp Business, producto pensado con la finalidad de que las empresas puedan interactuar con sus clientes de una forma más simple, automática y manteniendo una comunicación permanente.
WhatsApp Business le da a las empresas la oportunidad de dar un gran salto al conseguir operar un negocio interactuando con los clientes a través del canal de mensajería más utilizado por ellos. La apertura de este nuevo canal también puede venir acompañado de una automatización de la atención: simplificando la autogestión del cliente, obteniendo una ilimitada capacidad de atención, reduciendo costos operativos y aumentando satisfacción y ventas.
Por lo tanto, para que una atención por WhatsApp Business sea exitosa, la resolución de las necesidades de los clientes debe darse de forma natural. Las empresas necesitan entender la intención real de los usuarios y lo que requieren para que estos puedan tener una experiencia de resolución instantánea.
Piensa que todas las acciones que ejecuta tu empresa pueden incorporarse a una herramienta tan práctica y sencilla como WhatsApp. Desde consultar el saldo, activar un producto o poder hablar con un representante en caso de ser necesario, todo en un solo lugar simplificando la operación del usuario en una misma ventana de interacción.
Consejos para aprovechar WhatsApp Business
Antes de incorporarlo a tu sistema de atención, será de utilidad asegurarte entregar la misma experiencia de interacción en todos los canales de forma unificada (Web, Facebook Messenger, WhatsApp, Apps y otros). No es recomendable crear experiencias diferentes a las que ya tienes funcionando en otros canales. Esto hará que dupliques el esfuerzo al mantener varias plataformas y que los clientes tengan versiones distintas al tratar de resolver una necesidad.
Asimismo, es importante crear respuestas empáticas y utilizar todos los recursos que el canal te permite como mensajes multimedia, mensajes de voz, carruseles de imágenes, emoticones y otros. Entrega más que sólo información en texto plano.
También es es necesario considerar que los mensajes de voz cada vez son más usados como un complemento de los mensajes tradicionales. Son muy simples y rápidos. En este caso es recomendable contar con la tecnología que te permita interpretar y contestar los mensajes para mantener la interacción con este tipo de usuarios.
Es muy importante que tu plataforma de atención tenga reportes de aprendizaje en tiempo real (machine learning) posibilitando identificar oportunidades de mejora en la atención. Esto te permitirá evolucionar la calidad de servicio sin necesidad de un técnico o un especialista del lenguaje y que cada mejora que apliques se vea reflejada en tiempo real.
Sin embargo, el paso más importante en todo este proceso es ser empático con los clientes: ponerse en su lugar y brindarles la mejor información y atención en relación con lo que ellos buscan, son las claves fundamentales para generar compromiso o engagement y obtener mejores resultados. Si desconoces cómo hacerlo puedes asesorarte con especialistas en atención al cliente, ellos tendrán una estrategia ideal para tu compañía.
Resulta tentador saltar directamente al diseño de la cadena de suministro verde; sin embargo, el éxito a largo plazo depende primero de sentar las bases adecuadas en cada eslabón que la conforma.
El crowdsourcing está redefiniendo la forma en que las empresas manejan las devoluciones, ofreciendo una solución que no solo facilita el proceso para los clientes, sino que también mejora la eficiencia y reduce costos. Al adoptar estas innovaciones, su empresa puede transformar las devoluciones en una ventaja competitiva, incrementando la satisfacción del cliente y fortaleciendo la lealtad a la marca.
After practicing for a while, Su Ye switched to the trumpet and headed to the World of Word Spirits
The world of words and spirits, Yanjing. Keto Gummies Are They Safe to Take? A Comprehensive Guide to the Benefits and Risks
If there is any major event in Yanjing City recently, it is that the leader of the competition between the four academies.Who doesn t like to stare at pretty girls Luo Qingqing said dissatisfied What do you mean Chen Xian explained slightly awkwardly Miss Luo misunderstood.
Shopkeeper Rong asked doubtfully Huh Su Ye said This thing is called Lingjing.Then, Guobao took advantage of his wide body and fat body to knock those monsters away with a direct collision, leading Su Ye to run wildly.
There are one to five Taoist spells in it. Unlike ordinary talismans, iron talismans can be reused many times.They feel that this is embarrassing the Egret Academy, so no one is willing to go with them.
Instead, he just disappeared out of thin air. Su Ye looked at the box in his hand, drank all the tea, stood up and left.Naturally, the speed of cultivation has undoubtedly become significantly faster.
Even for masters at the Nascent Soul stage, it will be a narrow escape.At that time, there were countless people who wanted to ask Sun Sijun for help in making magical weapons.
Because Su Ye can now ride the national treasure for a walk.But Su Ye could tell at a glance that those things were undoubtedly magic weapons.
Looking at it this way, it s really me. The person who captures Su Ye will receive five spiritual crystals and a hundred year Yin Ring Understanding the Benefits of CBD Gummies 300mg for Enhanced Wellbeing
Stone.Yin energy can make such elixirs grow well, and spiritual energy is the icing on the cake.
Huahua, stop, stop. Su Ye touched the national treasure s head to stop him from continuing to lick himself.If you can t bear the loneliness, how can you talk about the path of cultivating immortality Yu Zijin looked up at Su Ye, obviously not understanding.
Su Ye naturally knew what the private matter was, and he just helped Cong Yunyi.Facing Su Ye s brute force, she twisted her body violently in the air, and actually relieved the force easily, and landed steadily.
She was copying calligraphy at the table, trying to calm herself down.If the property under its name is involved in some sneaky things, does the Dudu s Mansion still have the nerve to maintain order in Shuijun However, there were some guests in Junqi Zhai at that time, and not all Active Keto Gummies Price: Unlock the Secret to Rapid Weight Loss and Optimal Health
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I promise there will be no next time, absolutely not.Judging from the shape, it looks like a wolf and a jackal, with three tail bones behind its buttocks.
I have never used it, so of course I don t know if it will work.The most important thing is
the hungry ghost Taoists Those who can occupy the area with the strongest yin energy are almost all Hungry Ghost Taoists.
Unavoidable. There are many poems about plum blossoms, lotuses, and beauties from ancient times to the present, and Su Ye can still find Sharon Osbourne weight loss: How Sharon Osbourne Lost 42 Pounds
a few after searching.But it s actually not slow. It has two floors inside, eighteen formations, and nine training rooms.
I just went to the World of Word Spirits to watch the rankings with Chen Xian and Luo Qingqing.There was nothing going on in the world of Yanling.
The shopkeeper looked at Su Ye with a look of surprise Did you make this It s very good.Cangshan is full of treasures. Are the herb collectors here living a comfortable life I happen to have the purple exquisite grass you want.
There were some treasures in the main hall of Scarlet Flame Pavilion, but they were not valued by Lu Yu.At the same time, she was also confused as to what happened Help
Fellow Taoist, if you can save us, you will be rewarded generously
At this time, Gou Rui already knew what happened. But behind them, a group of immortal cultivators were flying towards them with all their might But behind them was a dense swarm of mutated poisonous bees whose breath made people tremble Each one is the size of a fist, glowing with blood, and extremely fast, comparable to a monk in the transformation stage Every mutated poisonous demon bee is comparable to the Nascent Soul stage, and even some of the leaders have Impact Keto+ACV Gummies: The Perfect Supplement to Help You Reach Your Weight Loss Goals
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If you kill this golden weapon directly, If you are a casual cultivator in the Dan period, I am afraid that the magic weapon will be damaged.He waved his big hand and shouted Array of Ten Thousand Swords, take Calgary’s Spring Wellness Expo 2025: Spotlight on David Harbour Weight Loss Achievement
action Whoosh Following Qian Rendong s order, tens of thousands of Qian Rendong s disciples all erupted in unison, with spiritual power surging and sword Kim Kardashian’s 2025 Christmas Weight Loss: 6 Tips for Staying Slim During the Holidays
aura flying across the sky Tens of thousands of sword qi intertwined together, like falling meteors, torrential rain, tearing apart the heaven and earth, and bombarded Lu Yu The Ten Thousand Sword Do Keto Gummies Work? Are ACV Gummies the Best Keto Weight Loss Option in 2025?
Formation gathered by tens of thousands of Thousand Blade Sect disciples can kill even the half step of Lianxu Dao Lord Gou Rui, Ancestor Xie Lu, and Feng Zhang couldn t help but turn pale when they saw this scene Even though they were far apart, they could feel the sharp and terrifying sword energy tearing them apart However, although this great formation of ten thousand swords Can You Mail CBD Gummies? Understanding USPS Regulations and Shipping Options
is powerful, it is still a dream to deal with Lu Yu Lu Yu s face didn t change, and he didn t even bother to move.
Country, as my consort, I can help you repel Gong Haobo Princess Lu Xiao s words were so shocking that everyone around them was stunned This is one of the top ten beauties in the world of cultivating immortals.Angry, knowing clearly that he could not provoke a genius like Luo Wenxing, but Gou Rui still couldn t help but didn t want to see Lu Yu being bullied, and immediately scolded Luo Wenxing, how can someone like you be on the list of geniuses in the universe Afraid Isn t it true that this list of geniuses has a lot of merit What Hearing Gou Rui s words, Luo Wenxing was immediately stunned.
Lu Yu s spiritual consciousness swept over and walked towards the Xiuxianfang City in Maple Leaf City, where spirit beasts were sold and leased.Having just been reprimanded by Lian Peng in public, he naturally did not dare to get angry at Lian Peng, a supreme talent and the future divine Taoist of Shenghua Sect.
Master Huan Yu also frowned, and then took out a small blue mirror, which was also filled with spiritual power and emitted a spiritual light.Although everyone was shocked and disbelieving that Lu Ziji had become a formation master How Much Are the CBD Gummies: Prices, Benefits, and Reviews
But it is more likely than a casual cultivator at the Golden Core Stage to kill dozens of Immortal Encore CBD Gummies: Benefits, Types, and Expert Reviews
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After the restriction on the stone statue of Liu Yan God was broken, nothing else happened The expressions of others also changed.With his cultivation at the Nascent Soul stage, as long as he pays careful attention to prevent the aftermath from spreading to the Purple Blood Ganoderma and causing Zhuang Yu and others to die together, he should still be able to capture the Purple Blood Ganoderma.
You will be blessed if you survive the catastrophe Lu Yu didn t even look at Luo Wenxing.But 5 Authoritative Chinese Teas for Weight Loss to Savor this Winter Festival Season
Lu Ziji stepped over easily. Before, everyone thought it was just a blind cat encountering a dead mouse, just good luck However, later on, people from the Thousand Blades Sect and Shenghua Sect suffered great losses and lost dozens of Nascent Soul cultivators.
No wonder the magic medicine Heaven and Earth Xuanhuang Fruit can be born When they arrived in the valley, Lu Yu and Gou Rui saw hundreds of immortal cultivators here These people, wearing various costumes, are obviously strong men from various wilderness areas and even the heavenly areas.Especially Ding Heng, one of his left arms was chopped off and blood splattered Damn it That kid is only at the early stage of the Golden Core stage, why is he so tyrannical Ding Heng was furious and couldn t believe that he, a dignified elder of the Yuan Ying stage of the Thousand Blade Sect, was actually beaten to pieces by a casual cultivator at the early stage of the Golden Core What Makes Super HD Fat Burner the Best Choice for Your Weight Loss Journey
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Even if there is not one, there are several Nascent Soul Stage True Monarchs.At this moment, 8 Nutritious and Simple Recipes to Lose Weight Naturally
Miao Ruohai and others looked at Lu Yu like a cat playing with a mouse, full of teasing and amusement.
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duty, this is not something you can comment on After hearing the cold rejection, Bai Xixi knelt down and begged for three days.However, the store owner looked at Lu Yu s young appearance Jonah Hill Weight Loss: 4 Strategies Behind His 40-Pound Transformation
and asked curiously Sir, seeing that you are so young, did you go to the Wuhua Sect to take the assessment The ancestor of Xielan asked Exploring Yoga for Weight Loss: 9 Benefits to Consider
curiously Wuhua Sect The shopkeeper looked at the Xielu Ancestor in surprise There are still people in a million miles around who don t know about the Wuhua Sect Lu Yu said with a smile We are coming from afar, please give the shopkeeper a detailed introduction With that said, he threw another Qi Nourishing Pill to the store owner.
Lu Yu watched quietly and did not urge him. Princess Lu Xiao came late and did not complain when she saw this scene.It was forged by the Shenghua Sect s God forming Ancestor.
In fact, countless people from the immortal world of Cangshan Star came to worship, sent generous gifts and beauties, and almost regarded Lu Yu as the Lord of Cangshan Star Hearing this, Lu Yu nodded without surprise and suddenly asked, How is Tianwai Sect Hearing this, Bai Xixi and others looked at each other.
Under the pavilion, under the Endless Sword Tomb, there is a seal left by the founder of the eight major cultivating sects back then Feng Wentian and I were ordered by Feng Potian, the founder of the Tianwai Sect and the former master of Tianyuan Pavilion, to This guard will guard the Tatian Road and the Cangshan Star Lu Yu nodded, not caring at all about the seal left by Feng Potian and others.
The token would only disintegrate. It is impossible to imitate this pass token.
