Por Felipe González | Director de Ventas Comercial, Cisco México.
El negocio de la hospitalidad, conformado por los viajes de negocios o placer, hotelería, entretenimiento, transporte, restaurantes y todo lo que tenga que ver con la parte lúdica de la vida vive en estos momentos una revolución por la digitalización y el uso de tecnología que permite conocer en tiempo real cuál es la necesidad que se le presenta a cada persona.
Nómada por naturaleza, pero sedentario por múltiples razones, el ser humano ha encontrado en los viajes una manera de saciar su curiosidad por conocer el mundo, lo que ha generado una próspera industria de resorts, cruceros, y centros de congresos.
La “hospitalidad” representa en la actualidad 3% del PIB mundial, por lo que Cisco ofrece soluciones que apoyan la digitalización de las organizaciones que participan en el mismo, para hacer de los viajes, experiencias únicas e irrepetibles, como sucede, por ejemplo, con los visitantes a la Arena MGM de Las Vegas, Nevada, donde los huéspedes desde su llegada reciben información de sus reservaciones de espectáculos deportivos y musicales, restaurantes y demás atractivos del complejo turístico , casino y centro de entretenimiento.
En el caso específico de México, la industria turística, que recibió cerca de 40 millones de visitantes el año pasado, representa ingresos para el país por más de 21 mil millones de dólares al año, 8.7% del PIB, al ofrecer al viajero 63 aeropuertos internacionales, 58 centros de convenciones de clase mundial y atractivos turísticos para todos los gustos, como son: 150 zonas arqueológicas, ciudades coloniales y playas, además de 58 centros de convenciones de clase mundial por lo que el país ocupa el 5to lugar en el sector de reuniones en el continente americano y el 21 a nivel mundial.
Las cadenas hoteleras y de resorts en el mundo están conscientes de lo difícil que es mantener fiel a un visitante a una marca en especifico y que puede lograrse en buena medida través de la digitalización de los procesos internos de los colaboradores y de servicios al huésped, por lo que Cisco desarrolló una arquitectura de soluciones que abarca tres aspectos fundamentales: empoderar al personal y equipos de trabajo de los hoteles y resorts con herramientas que ayuden a realizar mejor su trabajo; herramientas innovadoras que permitan al huésped tener una experiencia que lo haga fiel a la marca (engagement) y por supuesto ciberseguridad que proteja los datos de todos los involucrados.
Empodere a sus colaboradores para transformar la experiencia en hospitalidad:
Gracias a la era digital, los colaboradores de la industria de hospitalidad han evolucionado de estar simplemente sentados atrás de un mostrador a verdaderos consultores para sus huéspedes a través de tecnologías móviles que permiten acelerar la asignación de habitaciones, aplicar promociones y ofrecer reservaciones para actividades de entretenimiento dentro y fuera de las instalaciones de los resorts, cruceros, casinos, arenas de espectáculos, entre otros. Además, estas herramientas digitales aceleran la capacitación de los colaboradores y mejoran su capacidad de comprensión sobre nuevos servicios y la resolución de problemas se acelera y hace más eficiente.
Haga a su huésped fiel a la marca:
Existe una gran oportunidad para “fidelizar” a los clientes, razón por la cual se busca retenerlos, por lo que herramientas digitales como las de Cisco, permiten que los viajeros obtengan experiencias personalizadas a través de sus dispositivos móviles desde su llegada al establecimiento o crucero y con una robusta red Wi-Fi, se les puede informar sobre los servicios y mapa del mismo, programas de lealtad, entretenimiento y compras reforzado con herramientas punto a punto de alta resolución para videos interactivos y promociones.
Seguridad, misión crítica para el crecimiento:
Mantener los datos seguros, tanto de los huéspedes como de los colaboradores debe ser siempre una prioridad. En estudios se ha demostrado que 73% de usuarios de algún bien o servicio camban de proveedor o marca si no se mantienen seguros sus datos. Cisco ofrece a sus clientes un ecosistema punto a punto que entrega seguridad digital a los huéspedes, colaboradores, sistemas y a la marca, ya que ofrece un portafolio de arquitecturas que incluye hardware, software, servicio y consultoría.
Gran parte de los inconvenientes al viajar o al asistir a un evento se presentan por la falta de coordinación entre el lugar que ofrece el servicio y el cliente. La falta de un boleto, la demanda de un insumo, la pérdida o descompostura de una llave para abrir el cuarto de hotel o para limpiar alguna zona se resuelve de inmediato a través de la digitalización, lo que permite obtener una experiencia amigable, sin necesidad de perder el tiempo en llamadas, en esperas o en trámites innecesarios, por lo que los clientes logran una satisfacción completa en los servicios que reciben.
La industria de la hospitalidad ya se encuentra totalmente inmersa en la cuarta revolución industrial, lo que sin duda generará un gran crecimiento en este sector tan importante para el PIB mundial.
Erich Wetzel, líder de la Amti, participó en el 9° Foro Nacional IMEF de Infraestructura, en el que se ventilaron acciones clave encaminadas a ofrecer respuestas a los retos de la demanda de servicios de punta.
Resulta tentador saltar directamente al diseño de la cadena de suministro verde; sin embargo, el éxito a largo plazo depende primero de sentar las bases adecuadas en cada eslabón que la conforma.
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If the surname is Cao, the surname is changed to Yu, and even the first name is the same, it is impossible to find another one.He was very confident in his wooing. So when Qingyang said these words, his face suddenly turned cold.
We wish Master Qiyun and Master Wuyin to join the great road soon.This is the secret palace left by the Blood Demon Sect.
I didn t have many chapters to save, so I finally found the time to code it out, but it was exposed in advance The 10 Kilo abnehmen: Ein schrittweiser Plan für den Erfolg hill where Qingyang is located is not very far from the gate of Jingfeng Pavilion.this thing is too rare. Is it possible to refine this gourd into a high grade spiritual weapon Qingyang asked How Kickin Keto Gummies Can Help You Shed Pounds tentatively.
Sure enough, at the Chaos Demon Valley Trial Conference a few years ago, she met Brother Qingyang again.They were all a little twisted, and then the fire tongs, carrying blazing flames, swirled and flew towards General Chuanlin not far away.
For the foundation building monks, the distance of seven to eight feet is almost as close as standing close to each other.This wide passage is neatly built and leads to the distance.
Now that I am at the eighth level of Qi Refining, I am not sure at all about this competition.The shining wings make people feel weird. Judging from the breath of the bat, this is a monster beast that has not yet entered the level.
A total of more than twenty spiritual stones were dug out, including a medium grade spiritual stone.According to the normal speed of cultivation, the average monk can improve his cultivation to the state of Qi refining perfection in at most ten or eight years.
The threat posed by this fifth level gray bearded rat to everyone is more terrifying than the addition of three more wind wolves.Liang Yudong thought that even if Qingyang could finally take it, he would If he was seriously injured, he could take advantage of the Weight Loss Truths for Long-term Success: 5 American Office Employees Share Their Journey victory and completely defeat Qingyang.
The distance from this valley to the end of Yinfeng Gorge is less than a thousand miles.You were cut into pieces. Faced with Liang Yudong s overwhelming momentum, Qingyang didn t care at all and said calmly, Kill people to pay debts and pay back money.
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She was pierced by countless silver threads. Mrs. Symphony was absolutely severely injured, and she was almost immortal.Given their status, they cannot be invited at all. Now the only way is to seek treatment from immortal sect masters.
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Many of these Jindan elders have participated several times.The phantom spider should have been hiding near the spiritual grass at that time.
No matter where the resources are used, the final effect is the same.The Mountain Shocking Rats were not greatly affected.
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Looking at Qingyang, he couldn t help being surprised.Let alone the foundation building monks, even if they asked the Qi Refining monks for help, it would not be easy.
Wei Yufeng also saw Qingyang. His already desperate eyes suddenly had a glimmer of light.Even Qingyang was like this, let alone those with lower strength.
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The Chaos Demon Valley trial is experienced every twenty years.Condensation and compression, Yuanshen has already reached the edge of breakthrough because he often practices Concentration Art.
In fact, you can t blame him entirely. The speed of ordinary alcoholic bees varies.Everyone is paying attention to the rankings among the seven immortal sects.
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As a result, because of his poor qualifications, it took him seven or eight years to break through the Qi Refining stage.A blood spirit bead contains very little monk essence and blood.
He dodged and chased Qingyang in the direction of his escape.His cultivation level was higher than the previous two, and he was at the eighth level of the Golden Core.
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Deng Changting knew that the Qin family had some special meaning in inviting Qingyang this time, but he could not stop it.Some people may just want to compete for a while. Both of them are proud of the sky.
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The true energy could not be circulated, and the monks strength was greatly reduced.Zhi Liji s body swayed a few times, and then he quickly regained his footing.
The reason is also very simple, Qingyang s cultivation level is lower than him.Qingyang also has doubts about this issue. He knows that something is fishy.
Thinking of this, Sang Fan couldn t help but want to retreat.Qingyang nodded. After Qingping Sanren registered, he took out all the things and gave them to Qingyang.
It seemed that Tao Zhengzhi was right, the corpse on the ground was really It belonged to Tao Zhengli, and he didn t know what kind of danger he encountered, but he turned out to be beyond recognition.Qingyang roughly counted them all over the ground. All the blood bat corpses added up, there are at least hundreds of them.
How do you argue this time After hearing Zhenshi Sanren s heart breaking words, Zhiwei Sanren was so angry that he almost vomited blood.After half an hour, Boss Hu s aura gradually strengthened, and his breathing gradually became more stable.
Fellow Taoists Do you want to continue moving forward Tao Yougong asked.
Por Felipe González | Director de Ventas Comercial, Cisco México.