Como sugiere el gurú de la administración Peter Drucker, no se puede mejorar lo que no se puede medir. También puede aplicar la frase, no puedes medir lo que no puedes ver.
Eso resume las operaciones de la cadena de suministro en muchas empresas en la actualidad: es difícil ver, medir y mejorar lo que sucede en toda la cadena de suministro.
A pesar de las inversiones en tecnología y personal, las organizaciones aún tienen que lograr una visibilidad de un extremo a otro en todo el ciclo de vida de la cadena de suministro de planificar, obtener, fabricar, entregar y devolver. Como resultado, sus indicadores clave de desempeño de la cadena de suministro no son necesariamente precisos.
Esos KPI pueden ser engañosos porque se basan en información incompleta y desactualizada, el resultado de solo una visibilidad parcial en las dinámicas de la cadena de suministro interdependiente.
Y aunque un mayor uso de la analítica de la cadena de suministro es una alta prioridad (el 66 por ciento de los líderes de la cadena de suministro dice que la analítica avanzada es de vital importancia, según un estudio de Hackett Group), muchos tienen un largo camino por recorrer para alcanzar el ideal.
La necesidad es clara. En nuestro entorno global hipercompetitivo, las empresas deben responder rápidamente a cualquier evento de la cadena de suministro que afecte la satisfacción del cliente, la rentabilidad y el capital de trabajo. La visibilidad de un extremo a otro y los KPI oportunos son la base para tomar rápidamente las decisiones correctas para mitigar el riesgo y garantizar la rentabilidad.
Por ejemplo, si surge una situación de pedidos pendientes que tarda semanas en resolverse, la satisfacción del cliente y la rentabilidad pueden verse afectadas. O bien, si una empresa no puede calcular con precisión las métricas de costo de servicio porque carece de visibilidad total, puede subestimar o sobrevalorar sus ofertas.
¿Es una torre de control la solución?
En los últimos años, hemos escuchado mucho sobre la torre de control de la cadena de suministro, diseñada para mejorar la visibilidad, orquestar procesos y proporcionar análisis. El concepto ha generado mucho revuelo y tanta confusión como las soluciones y definiciones de los proveedores tienden a variar.
La definición de Deloitte es buena: “Control Tower es un conjunto de herramientas y técnicas que permiten a los ejecutivos administrar de manera proactiva sus cadenas de suministro de extremo a extremo en tiempo real y lograr nuevas eficiencias a través de la visibilidad conectada, la administración proactiva de excepciones e insights predictivos.
Es un concepto sólido, pero las torres de control son limitadas tanto en amplitud como en profundidad. Por amplitud, significa que muchas soluciones de torres de control están dirigidas a una función específica, como transporte, planificación o fabricación. No ofrecen la visibilidad genuina de un extremo a otro que buscan los líderes de la cadena de suministro.
En términos de profundidad, la mayoría de las torres de control se basan en análisis descriptivos que brindan una instantánea retrospectiva de métricas y KPI. Saber que tiene 10,000 pedidos de venta o 20,000 unidades disponibles es bueno, pero ¿eso es bueno o malo? Si una métrica está desactivada, ¿qué sucedió y por qué?
El análisis descriptivo en una torre de control carece de contexto y no ofrece información predictiva y prescriptiva. Lo más importante es que no son procesables: no ofrecen orientación sobre lo que debe hacer para abordar una situación determinada, ya sea un aumento de pedidos pendientes, umbrales de puntualidad completa (OTIF) o inexactos disponibles para prometer (ATP ) fechas.
La compañía mexicana de TI, Intelisis, diseña y realiza soluciones integrales enfocadas a distintas verticales, y la de educación es el ejemplo de tener todo integrado para dar un servicio de calidad internacional.
Tecnología de información ayuda al sector de hospitalidad a construir un programa de lealtad relevante y personalizado que beneficie al cliente y reduzca costos de mantenimiento para la compañía.
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Even the bloody bird was split in half by Shao Nan s sword, and Zhenjun Puyang is even more so.
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Wei Yuan paused, and said Jiazidang Before Yaoqian, the Gu God was suppressed by the Gu Clan and the Wan Yao Nation, but it was fine.Xu Qi an didn t know this person, but the bright yellow dragon robe said everything.
This place has been maintained for a while, a few old officials who also have nowhere to go, and a group of homeless children and widowed old people.After drinking half a jug of wine, Xu Qi an let out a long breath Sangbo was bombed, His Majesty ordered me to thoroughly investigate the case, and make meritorious deeds.
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Qinglong Temple Xu Qi an, the inheritance left by the pagoda temple, was both surprised and not surprised.While speaking, he waved his sleeves, and his breath swelled.
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This person, after being lonely for a long time, will inevitably want to raise a dog.The other head is not worthy of having a brain, let alone other parts.
The evil fire in his heart receded a little, and he didn t continue to use violence.The master needs to find loopholes and provide ideas.
The unheard of alchemy on the spot, everyone s breathing was a bit heavy.Wei Yuan waved his hand.The crowd bowed and were about to retreat, when Xu Qi an suddenly heard Xu Qi an whisper Wei Gong.
One How much does the Taoist priest know Xu Qi an s spirit perked up.The inner city is different from the outer city in that the latter has no curfew.
Collapsing, Xu Qi an flipped through the atlas placed beside his pillow.Not like the oiran of the Jiaofang Division, but a social butterfly with a certain status and fame.
The grades of the major practice systems were originally vague and there were no clear standards.The emperor s bedroom has become a forbidden place for the concubines in the palace.
Xu Qi an, come out with us.That Yin Luo waved with a smile.Xu Qi an first thought of the Taoist Yin God, because in ancient times, the Taoist Yin God Known as the envoy of souls, he can kill people in their sleep.
Como sugiere el gurú de la administración Peter Drucker, no se puede mejorar lo que no se puede medir. También puede aplicar la frase, no puedes medir lo que no puedes ver.