Todo se reduce a la experiencia del cliente. Las marcas han sabido durante mucho tiempo que necesitan pensar en ella, pero en 2018 se empezará a ver el efecto de las compañías que la han puesto en práctica. Un enfoque coordinado en la experiencia y la lealtad del cliente puede ser una mejor ruta hacia la rentabilidad de largo plazo. Las empresas tienen la oportunidad de poner a los clientes sobre todo lo demás, y diferenciarse a través de mejores interacciones más personalizadas. Esto genera un mayor valor para ellos y puede establecerse una relación duradera que crecerá con el tiempo.
Inteligencia artificial, un aliado de negocios
La inteligencia artificial, la emocional y la convencional se fusionarán para mejorar las relaciones laborales y optimizar los resultados empresariales. Es un hecho, las interacciones personales cara a cara mejoran las relaciones tanto en la vida laboral como en la personal.
En 2018 se comenzará a ver a la inteligencia artificial jugar un papel más determinante cuando se establecen relaciones entre colegas, clientes y socios. El reconocimiento facial se integrará a las herramientas de colaboración remota para leer señales visuales. ¿Por qué es esto importante? Porque permitirá que el organizador de una reunión modifique el rumbo de la conversación si es necesario e informe sobre las acciones a seguir. Por ejemplo, un vendedor sabrá que probabilidades hay de que se cierre un acuerdo de negocios o informar a un publicista que la idea que están presentando a los clientes no está teniendo la repercusión que se esperaba.
Habrá más canales de interacción, no menos
En el mercado se escucha con insistencia sobre la inminente muerte del centro de atención telefónica (call center) o de la aparición de los canales que acabarán con el correo electrónico. Sin embargo, la eliminación de esos canales aún es muy lejana… por no decir que nunca sucederá. Los consumidores eligen los canales más o menos dependiendo de su propia conveniencia, pero el nivel de interacción está aumentando.
Adopción rápida de las tecnologías de automatización
Será en 2018, a medida que más casos de éxito salgan a la luz que los programas piloto demuestren el retorno de la inversión (ROI). La ruta al éxito estará marcada con mayor claridad y crecerá la confianza para invertir en tecnología. Asimismo, las compañías comenzarán a sentir la presión de que la ventaja que ganaron los primeros en implementar la inteligencia artificial comenzará a desaparecer y motivará una adopción más generalizada. Además, la tecnología también madurará.
Se reactivará el cambio de la automatización a casos de uso proactivos que ayudará a convertir las interacciones con el servicio en oportunidades de venta, y a ver integraciones más profundas del centro de contacto.
La tecnología de realidad aumentada y virtual podría superar las expectativas
La tecnología se volverá más generalizada y los casos de uso más interesantes, pero aún está por verse su impacto en la experiencia del cliente. Para que sean realmente valiosas, las implementaciones de realidad aumentada (RA)/realidad virtual (RV) necesitan ser vistas como otro canal totalmente funcional. Aunque sin duda la tecnología es genial, si no se integra perfectamente con la experiencia del cliente, se convertirá más en una moda pasajera que en una inversión que genere nuevo valor para los clientes y eleve los ingresos de la compañía.
El mercado medio desaparecerá
Se ha llegado a un punto en el que el mercado se está segmentando en dos tipos de negocios: el mercado masivo y el vivencial. El mercado masivo se afianzará entre empresas que siguen a la vanguardia y le dan a los clientes lo que quieren, cuando lo quieren, todo con envíos sin costo. La otra opción para las compañías es crear un negocio realmente personalizado y de alto contacto que establezca una conexión emocional con los clientes y ofrezca significativamente más valor que precios bajos y opciones infinitas. La tecnología está haciendo posible estos modelos de negocio y las compañías necesitan elegir con el que quieren quedarse.
El IoT salvará a las marcas de consumo
En un futuro en el que la mayoría de las compañías de consumo estará en línea, la oportunidad para que las marcas creen una conexión con sus clientes se vuelve más un desafío y dificulta ganarse la lealtad de los clientes. Adoptar el Internet de las Cosas (IoT) en el momento de interactuar con el cliente ayuda a las compañías a entablar relaciones con ellos y generar una interacción continua que les ayudará a entender mejor sus necesidades, diseñar una experiencia personalizada a partir de dichas interacciones, y finalmente ofrecer valor a ese cliente de la forma en que los competidores no pueden.
La contratación de talento se centrará en lo realmente importante
Se está experimentando un ascenso del individuo en el que la abundancia de candidatos calificados exige a quienes quieren distinguirse del resto desarrollar una marca personal sólida. Más empleados y buscadores de empleo se verán como su propio director general, identificándose menos con su compañía y más con su propia marca personal.
En lo que se refiere a la contratación, las compañías verán más allá de los logros profesionales de un candidato y le darán preferencia a aquellos cuya marca personal encaje bien con la organización. Por ejemplo, cuando se comparan dos solicitantes con habilidades similares, una compañía que valora el pensamiento innovador se inclinará por contratar al individuo que demuestre tener personalidad durante la entrevista en lugar de aquel que jugó según las reglas pero que demostró poca creatividad o chispa.
Un factor que cambiará la dinámica de las compras por internet será la alta penetración de usuarios de smartphones, tanto en los mercados desarrollados como en los emergentes.
La tecnología será limpia en la medida en que lo sea la fuente de electricidad. Para reducir realmente a cero el nivel de emisiones, los vehículos eléctricos deben funcionar con energías renovables.
El mercado global de alquiler de depósitos y almacenamiento está en plena expansión, impulsado por la tecnología y el crecimiento del comercio electrónico.
If it were so easy to find, the Sharman Kingdom would have been slaughtered by people with evil intentions.He Wangchen nodded vigorously, So we d better not cause trouble.
Jiang Yuebai tried it and said, Use your spiritual consciousness to condense your voice and send it over.But the Qingnangzi matter must be settled. The tribulation of cause and effect
Maybe the tribulation of cause and effect that Master mentioned is actually the knot of cause and effect.
The earth evil fire and the phoenix true fire. The Earth Fiend Fire is slightly inferior to the Phoenix True Fire.He fired a magnificent talisman light to kill Jiang Yuebai, and at the same time gathered Gang Qi to protect his body.
Okay, stop talking. I know everything about the situation.Even if she can disguise herself like this, she can t pretend to have that idle look and look.
Don t worry too much. Just take care of yourself as you come.Seeing this, the two little dragonfly demons decisively chose to follow Jiang Yuebai and leave with her.
But the ghost cultivators and corpse cultivators in the ghost market still refused to let Anan go.Everyone was immediately dumbfounded Are Tianyan Sect s manpower already so insufficient What kind of support can only one person send It s almost like death Ouch Behind the demonic beast, the Wolf King looked up to the sky and howled.
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Lu Nanzhi is a member of the Lu clan and a disciple of me, Ling Guanghan.If this was the case, he had to take her away. Roar The three foot tall blood colored vine demon was fierce and fierce.
Xie Jingshan frowned in pain and raised his left hand, which was gradually eroded by black flames.I cried after being rejected so bluntly. I didn t expect this kind of reaction.
All five spiritual weapons on her body have been recovered, and a few other magic weapons are damaged and need to be repaired.Isn t that thing as huge as a mountain in front of me the remains of the nine headed dragon It s still steaming and very fresh.
The three of them attacked Tiannanxing in a tense manner.No one can change what he decides. Girl Yuebai, don t blame yourself.
In his current state, even if he can control it normally, how can he stop the crazy Silver Winged Spirit Gu Worm Winged Spirit Gu Insect.My flying boat was given by a friend Li Shiming explained with a smile.
This has never happened before. Such a long stay. In addition, according to the information coming from Yongle Island, Elder Youxia paid special attention to this discovery.Li Shiming was not disappointed. He cleaned up the Five Elements and Nine Transformers and began to put another second grade elixir into the Five Elements and Nine Transformers
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But when facing the two great monks and being suppressed by their auras, his brain was no longer clear.Yun Xingyi was in a good mood, and he said a few more words to Li Shiming.
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He has the inheritance of the weapon refining system and the inheritance of the alchemist in his hands.None of the sea beasts used the innate abilities of spiritual beasts.
If he doesn t go in to investigate now, he may have to get out of the way when other Nascent Soul cultivators from the Northern Shu Continent come over, even if he is in the middle Nascent Soul stage.What s hidden here Li Shiming murmured to himself, stretching out his fingers and gently Can CBD Gummies Provide Relief from Stress and Pain? A Comprehensive Guide (XQVLu)
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There was no other way. The monk in the middle stage of Nascent Soul changed to another defensive magic weapon.The seven earth puppets attacked Wang Yuan, and Wang Yuan sent out seven thunderbolts again, destroying the seven earth puppets.
He just looked like an archer warrior from the Golden Crow tribe.Fortunately, they are still showing off their power in front of a large group of demon crocodiles.
After crossing the Elephant Mountain Ridge, there are weeds everywhere.He walked out of the Huixing Pavilion and said loudly Everyone, stay here Ye has all the top quality beauty pills and beauty preserving pills you need.
Ye Ling was about to follow her when she suddenly heard someone calling from Huangsha Island, Yin Yang said angrily Elder Ye, stay The ancestor has ordered that all the elders go to the palace to discuss matters.If he lost his life in the Cave, he would definitely belong to the Wu Kingdom s Immortal World.
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Although they were dressed luxuriously, they could not conceal their embarrassment.It is the little witch Su Caiying who is walking at the front of all the teams.
Ye Ling just nodded silently and poured out the water at Tantai Mo Ye.After the ancient Barbarian Bull possessed him and disappeared, he was indeed much weaker.
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He led Baihuanu and Zhilan into the ancient fantasy world, which made Aunt Cheng very relieved.Let s go together Wang Shiyuan nodded repeatedly Elder Jindan of the Tiandan Immortal Sect is nothing.
Ye Ling was very embarrassed by the actions of the two people.
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There was a weird smile on Zhang Sheng s face Hey, Boss Liu finally got the idea After washing up and putting on his suit, Zhang Sheng smiled even brighter after looking at his human like appearance.Then, a hint of surprise flashed across his calm eyes Although he had never heard of this girl s song, it was so ethereal and melodious.
When looking at the poster, Zhang Sheng was as motionless as a sculpture
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But without delving into the word, she felt her eyelids getting increasingly tired, and then, she really felt like a grass, standing in the soil.Zhang Sheng left. Ke Zhanyi sat on the sofa blankly.
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Occasionally, some people stand here and whisper in the crowd, similar to How can such a person sing This singing is not good.If his thoughts were violated, he would forcefully correct it, or get angry
She took one last look at her father squatting on the ground, then held an umbrella and sat down We boarded Li Bin s advertising truck with the name Hongyuan Decoration written on it.
Avery Tashi stood up and stretched out his hand with a serious expression Hello, Miss Elaine, nice to meet you.Mr. Shen
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Except for those figures in the memory, there will be no trace left.On the Internet
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When Zhang Sheng left
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When he saw himself coming in, he seemed a little panicked and was hiding something.
She was actually quite worried that Tang Wu would get furious in class
Tang Wu s temperament was like this, and students at Yan Petroleum were generally lazy and had bad eyesight.The lyrics were passionate and the melody was passionate.
In short, I want to say congratulations to everyone.The number of fans keeps rising. In just two days, the number of fans exceeded 5,000 From now on, you will be a public figure At the same time, you are also a member of our NC Studio public relations
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Ye Lan looked at Ye Lanyuan s appearance and finally laughed.
Todo se reduce a la experiencia del cliente. Las marcas han sabido durante mucho tiempo que necesitan pensar en ella, pero en 2018 se empezará a ver el efecto de las compañías que la han puesto en práctica. Un enfoque coordinado en la experiencia y la lealtad del cliente puede ser una mejor ruta hacia la rentabilidad de largo plazo. Las empresas tienen la oportunidad de poner a los clientes sobre todo lo demás, y diferenciarse a través de mejores interacciones más personalizadas. Esto genera un mayor valor para ellos y puede establecerse una relación duradera que crecerá con el tiempo.