Cadenas de abastecimiento disruptivas, posibles con tecnología y atención al cliente

Fuente: Logistic Summit & Expo-México 2018.

Para Javier Dolcet, head of Supply Chain de Privalia México, es imposible ignorar las actuales tecnologías disruptivas en el proceso logístico, no obstante, aseguró que las empresas pueden seguir funcionando sin ningún problema con tecnologías tradicionales, poniendo especial atención al warehousing, la transportación y la atención al cliente, sobre todo en México, en donde los presupuestos pueden suponer un punto importante al momento de decidir si deben o no implementarse nuevas soluciones.

Durante el webinar «Cómo enfrentar un entorno disruptivo con tecnologías de logística tradicionales», organizado por el Logistic Summit  y Apics Capítulo México; el ejecutivo explicó quea tecnologías ya conocidas como inteligencia artificial (que se aplican a supply chain, transporte y el e-commerce), internet de las cosas, realidad virtual, chatbots, big data o blockchain, se agrega la existencia de disrupciones más específicas para el sector de la logística, que apenas son un proyecto en México y se estudia cómo aplicarlas.

“Estamos viendo que empresas como Adidas están sacando sus primeros modelos de tenis deportivos fabricados después de un pedido, directamente de una máquina de impresión 3D; cómo empresas ya tienen soluciones reales para hacer un picking en un almacén… robots que ya se van directo a los anaqueles y traen la orden del producto que el cliente ha pedido o empresas que tienen implementados procesos de RFID, inventarios semiautomáticos, en cuestión de segundos poder inventariar miles de piezas”, detalló el ejecutivo.

Dolcet indicó que para la transportación se están desarrollando tecnologías de camiones sostenibles, eléctricos dirigidos automáticamente; o drones que en el futuro serán de las tecnologías más disruptivas. «Son tecnologías que ya existen y se usan, sin embargo, el sector logístico no tiene de qué preocuparse porque se pueden hacer las cosas tomándolas en cuenta e ir implementándolas poco a poco», aseguró.

El ejecutivo  considera que el mejor warehousing siempre dependerá del tipo de almacén que se tenga y comentó que si 65% de las empresas tercerizan operaciones y para el restante 35% su fuerte no es la logística, transportando o almacenando mercancía, la opción son los operadores. “Creo que hay pocas empresas que hoy pueden hacer una operación logística mejor de lo que lo pueden hacer estos operadores en el sentido de empresas con recursos económicos de inversión, bodegas, tecnología como WMS”.

En relación al core business, el ejecutivo de Privalia México considera que es una buena opción contratar algunos servicios de 3PL o carriers y enfocarse en lo que realmente es el negocio, es decir, poner el foco en las ventas del producto, acotó el directivo. Para ello, recomendó que estos operadores tengan una experiencia multisectorial y multicliente, o que se especialicen en un nicho determinado; ofrecer servicios de valor agregado dependiendo del producto; y tener un proceso definido de logística inversa con control de inventarios y de control de stock.

Asimismo, contar con un equipo potente de IT y una capacidad humana para hacer integraciones continuas de alta o pequeña complejidad; tener soluciones de mejora continua y flexibilidad en procesos de reingeniería, ya que algunos sectores dependen de la temporalidad; y capacidad de invertir a largo plazo, cerrar en tarifas basadas en volúmenes y niveles de servicio para reestructurar tarifas y tener tiempos de entrega marcados por cada proceso, entre otros.

«Dentro la planeación logística de una bodega o almacén, es importante saber el layout, qué tipo de producto hay, que los de mayor rotación estén en la zona de despacho de la entrada o salida para que los recorridos de los operarios sean lo más cortos posibles. Ser muy disciplinados a la hora de medir una planeación, es decir, darle a un operador o al equipo logístico, una visión de (una o dos semanas) corto plazo, (seis semanas a dos meses) de medio o (seis a 12 meses) largo plazo… De esta manera todos los agentes de la cadena de suministro y de ventas estarán alineados. Implementar procesos en donde estén involucradas la parte operativa, de manufactura, marketing y de ventas”.

 Mantener y crecer durante el proceso logístico

El especialista refirió que otro punto importante es el forecasting con ayuda de la reflexión y análisis del talento, así como de tecnologías que ayuden a los procesos de mejora continua que se va adaptando a la planificación y evitar una afectación de las ventas o manufactura, por ejemplo, saber si se tiene baja variación o alta variación de la demanda o si hay  tendencias moderadas o altas.

También recomendó hacer un almacenaje con SpeedCell, que permite la fácil implementación en zona de racks, elevada densidad y con un costo ligeramente alto, así como definir el modelo de negocio para elegir la distribución horizontal o vertical. “El buen control de stock pasa a ser la médula de cualquier operación, es la columna vertebral de una buena operación, que no sólo sea escalable, sino controlable y rápida».

“Les recomiendo, una o dos veces al año para operaciones complejas, hacer un wall-to-wall, que es hacer un inventario de pared a pared… Hacer diariamente inventarios cíclicos, parciales de la ubicación con la operación en marcha y se cuentan pocas unidades diarias con alta periodicidad; que se puede medir con el IRA (Inventory Record Accuracy), que mide la exactitud del inventario a pieza; o el ILA (Inventory Local Accuracy), que mide la exactitud de la ubicación; y el Military Standard, que es un plan de calidad de aceptación de lote por muestreo”.

Para la trasportación, en un proceso manual, lo más importante es el ROI y generar un proceso semiautomático de actualización vía csv, subcontratar servicios o contratar un TMS; incluso, usar las propuestas de los operadores como creación, rastreo y pago de envíos en línea. También conviene aprovechar el servicio de envío de información en tiempo real que ofrecen los carriers, como el comparador de precios referenciales, entre otros, dijo el experto.

Dolcet considera un error no tomar en cuenta la atención a clientes en la cadena y que está directamente relacionada con ésta porque es donde se tiene el poder de contacto con el cliente final y su satisfacción. Por lo tanto, es recomendable tener buenas prácticas en la atención para concientizar a todos los integrantes de la empresa del impacto de su trabajo en el cliente; y la constante comunicación entre áreas para tomar acciones inmediatas.

También generar canales de comunicación internos y retroalimentables; escuchar al cliente y transmitir los comentarios al resto de las áreas; empoderar a los agentes a que sean capaces de tomar la mejor decisión para el cliente; así como tener una integración de canales en la respuesta a los socios, que pueden ser muy útiles para los jefes de cadena de suministro porque “no sólo depende del customer to service la satisfacción de un cliente”, por lo que implementar programas que gestionen todas las redes sociales y permitan dar respuestas, incluido el correo electrónico, es indispensable.

Aclaró que se pueden contratar ERP, CRM, WMS, TMS o software de atención al cliente en el mercado, aunque no estén integrados entre sí; aquí, tomar en cuenta la importancia tanto de la escalabilidad como de la rentabilidad, «el ROI, es vital, aunque en países como México ciertas inversiones no se recuperan en el corto plazo». Dado que la logística es ya integrada y se habla de commerce y ya no de e-commerce, se debe buscar un partner logístico que entienda que los clientes de las empresas a las que da servicios también deben ser sus clientes.

Finalmente, el responsable de Supply Chain de Privalia México reveló que para muchas empresas de retail la regla del economista italiano Pareto, en la que los productos cuyo importe acumulado compone el 80% del valor total está compuesto por el 20% del total de productos, ya no aplica porque actualmente existe una variedad de productos que no siempre se tienen a disposición, como sucede con los fabricantes o distribuidores.

Para conocer más de estos conceptos globales, y otros consejos aplicables a la cadena de suministro que despertarán nuevas ideas para mejorar tu negocio, te recomendamos formar parte del Congreso Internacional del Logistic Summit & Expo, los días 21 y 22 de marzo de 2018.

Temas relacionados

On the other side, the commander Yang Chuannan entered the carriage, and just as he lowered the curtain, he was raised again, and Li Miaozhen, a heroic figure with a high ponytail, came up.Wei Yuan turned his head and said with a smile, Tell your majesty what you found.

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Flying all the way back to Yingmei Xiaoge, pushed the door into the bedroom, Fuxiang shouted Xu Lang The room was empty, the person had already left.After walking for two sticks of incense, it suddenly said Stop, is that small courtyard in front of you The smell of fragments of the book from the ground is there.

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the East China Sea, good luck.great profit.Song Tingfeng and Zhu Guangxiao, who were expressionless at first, froze suddenly.

Neptune, this is not like you. Besides, there will be children in the future, why are you so downcast Du Heng said, picking up the inferior tea on the table, Here, let s have some tea instead of wine.Wu Buwei is the best person in charge of stroke. After such an arrangement is integrated, some people will definitely feel uncomfortable and unwilling.

At this time, Doctor Wei looked at Du Heng s changing expression, and a slight smile appeared at the corner of his mouth.Now they are all sitting in my office, waiting for me to come in.

Doctor, my child is also in the same situation. Is there any hope for help now . Um Someone actually asked for medical treatment under the short video.Okay, Dean, the logistics side is already preparing offices and office equipment.

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Who doesn t love making money But others can earn this money, but Du Heng cannot earn it himself.I will help you get rid of these trivial things, and you can concentrate on your research.

The name is a specialized hospital, but looking up, Jinzhou also has a provincial maternal and child hospital, and there are famous maternal and child specialized hospitals in the five western provinces.This is obviously being framed, and he can t let it go.

Four people, a full table, four hot dishes, four cold dishes and one soup.He knew very well what Lu Guangying was going to do.

Director Zhang paused briefly, Let s leave first, the ward is still busy.Sister Li s words dispelled Du Heng s idea of asking Li Qin and Feng Su for help before he could say anything.

With such a younger brother here, life will not be difficult.If it is relieved, you must notify me as soon as possible.

In the end, some people will benefit, and of course others will be offended.If Jin Juan pays the money, how will Feng Su give an explanation What an explanation, she should give me an explanation now.

Du Heng s fingers were just able to reach this position, but with just a gentle press, the patient screamed and his body arched up.What I call tea ceremony, all the big bosses in the south drink like this.

Du, you guys go to the office and rest for a while.Wu Shengnan kept staring at the TV, very happy, Husband, when we take wedding photos, we will let them use this photo as a reference.

Its main responsibility is to kill monsters and monsters.He just smiled softly, Just one There are several, all of them are Chinese medicine doctors from our hospital.

While Du Heng was standing in the office waiting, Qiu Pingzhen appeared next to Du Heng again.Professor Zhang reached out to take the prescription, but he didn t even look at it.

He never thought that when everyone was thinking about how to solve the problem, this middle aged man could actually see something very beneficial to him.The purpose of pricking blood has changed, but the purpose of pricking has not changed, and the Twelve Wells point is an indispensable acupoint.

While Wu Shengnan was waiting for Du Heng to come back, he kept scrolling through his cell phone.It is extremely dangerous and can cause fetal death or intrauterine hypoxia.

And now that the hospital has revealed If the wind blows, it means that merger is possible, but abolition is not enough.Okay, of course no problem. Lan Changhua agreed directly, Xiao Du, you are now a rising star in our field of traditional Chinese medicine.

You sign it and the hospital will stamp it. That s it.He just wanted to have fun with his friends now. It s just that he and Wei Kaida can t drink, which is a bit disappointing.

As for Cui Ying, Qiu Pingzhen ignored her. As for her ending, it depends on whether she has the brains.At this time, outside the neonatal intensive care unit, several family members of the children who had been notified were lining up anxiously, waiting for the next summons from the doctor.

It s hard to find, and you are all very busy, so I came up by myself.Seize the time to replace your deputy director tomorrow.

He looked steady, down to earth, and reliable. He was an old Chinese medicine doctor and an old fairy.Everyone shook their heads, and then turned their attention to Du Heng.

Du Heng looked at the young man deeply, and then walked to the obstetrics department without looking back.It was purely an accident. How is it possible If you can get pregnant, it means that the quality of the tadpole is definitely the best in that batch.

But if you are asked to develop into a postpartum care center, you must be unwilling to do so, and you may not be able to compete with the postpartum care centers on the market.That s good. Dean. Just as Du Heng finished speaking, Kang Zhirong, who was replying to the message, suddenly shouted made a sound.

After a minute of intense stimulation, Liang Sen finally woke up slowly.And because of the foreign object, I don t dare to control the child forcefully.

Where do you live What do my sister in law and I do and eat He rolled his eyes at Du Heng again, You re just talking nonsense without thinking clearly.Not today. Speaking of other things, let s take the example given by this gentleman.

For the previous children, Du Heng s first phase of work was over.Xiao Du, why are you here Lan Changhua reached out and took off his eyes, his whole body became enthusiastic, Sit down, sit down, you kid, why didn t you call me when you came I m with you.

Of course, if conditions permit, you can also poison, set fire to, or perform a beheading operation.Here, you can really see all the new things in the world and meet all the wonderful people in the world.

Du Heng arranged a few more sentences and left the ward with Li Jianwei.If the medication was too strong, it would make her feel refreshed after just one dose, but it would also aggravate the level of stress and heartache, leaving sequelae.

But it doesn t mean that with these characteristics, the fans of this blogger There will be more people.It s just that there are so many things for you two to eat, so it s easy to spoil them.

For a moment, Feng Su felt that he had paid too much, and his body ached terribly.After promising to deal with the matter, he let the unhappy woman leave.

The woman reached out and grabbed the man s palm, and the man held the woman s palm tightly.If this sentence hadn t come too timely, he would have really given the old man a few words.

Haha, think about it and not break the law, right Du Heng chuckled lightly, Anyway, there are so many honorary titles, but I have no hope.Could it be that when he looks up information on the Internet and reads papers, he can t look at the author s name Seeing Lao Bi and others talking eloquently, Du Heng suddenly hesitated again.

Introduce Sheng Lawu shed mystery cocoon especially point consumption Fan Xian, a stubborn boy, Tan Gong Fengxian Tiefeng rushes into the cocoon and digs out the lost work The staff is in a hurry to do the tax review.It s terrible. Xu Pinglin sighed slightly, We have tried all the treatments we should do, but there is no effect at all.

But the host s back felt cold, and she saw the smile on Du Heng s mouth again.Can you please stop being so perfunctory You are a child.

Could it be that I m overthinking Du Xueting suddenly became suspicious of her own thoughts.Women need to replenish their energy after giving birth.

In severe cases, sores would appear on my tongue, and my lips would become chapped and swollen.idea. Du Heng nodded, It s indeed a little gentle. He reached out and tapped the paper twice, Except for the security guard who was fired, the others either had their bonuses deducted or were criticized indifferently.

She rolled her eyes and fell softly. If her son in law hadn t been holding her next to her, she might have slipped out of the chair and Du Heng hurried Crouching down, he wanted to check the situation, but the woman immediately woke up again, opened her eyes, and looked at Du Heng.Yang smiled implicitly and said, No more chatting. I have to talk to the patient today.

Why does it stop after giving birth Having a baby is a debilitating thing.In Gaoqin, the vacancy rate of hospital beds is less than 10.

Du Heng looked at Cui Ying with cold eyes, and next to him The two patients, who were very emotional, finally became quiet at this time.

Du Jun immediately ran over and wanted to pull his wife off of his mother s body, but he underestimated the power of two hundred kilograms and overestimated his own strength.Remembering Dong Yuezhang s explanation yesterday, he immediately called Liao Quansheng.

I m sorry, I m talking to my family now. It s inappropriate for non relatives to be present during the conversation, please go out.The doctor said that I had spleen and stomach qi deficiency and no moisture, so taking Xiangsha Yangwei Pills was a bit heavy, so he prescribed it to me.

If you take it for one month, you will be able to regulate it properly and never sleep.No, Gu Ya and I will go into the mountain directly.

Professor Li called me and asked me to ask the dean.you say. Why does this patient both talk in his sleep and sleepwalk in the middle of the night Our theory of traditional Chinese medicine says that the liver stores the soul, and this soul is our spirit.

He cannot be given anesthesia. He also has to consider the issue of fetal safety after the body is too stressed.Why Du Heng was quite curious. Let alone the environment here, not to mention the decoration of the house, the security services provided by the door and the security guard in the community are. Definitely worth it for people like them to live here.

If there is no danger, I will ask you to go in and help me control him.The old man glanced at Dr. Ma doubtfully, Didn t you touch your left hand just now Dr.

As he said, he smiled again, Don t worry, uncle, I don t want your support this time.You can sit more and get to know each other better when you have time.

Director He immediately laughed, Mr. Zhang, I will take you there.The junior student smiled in agreement and followed Zhang Dewen with his things, If Senior Brother Guan knew that the teacher cared about him so much, he would be very touched. Haha. Zhang Dewen chuckled, That brat is smart and has good understanding, but he is too arrogant.

He is like that. Ever since I can remember, his face has never shown.Dr. Ma nodded and said seriously, I made a note of it, Dean, and I will definitely pay attention to it in the future.

Another person said, If their view is correct, then they should not eat pork at all, because lard is made from pigs, and eating pork means eating lard. So, a thousand mile embankment was destroyed by an ant nest, so don t underestimate these small details.Li Qin said quickly, I asked them to stop, and you give me Treat it Then he felt that his suggestion was inappropriate and said quickly, Forget it, let s send him to the hospital.

Your mother is old and the gas smell is so strong. She can t insist on us bringing the money.At this time, Du Ping and others no longer wanted to stay, and the rest was their own family s business.

When Zhang Dewen heard Du Heng s answer, the smile on his face became even bigger, Have you finished reading this, Doctor Du I ve finished reading it.We will wait for a while. Then the task of going out to the field will not be all on you.

I want to ask you something, has your competition been cancelled Du Heng blinked his eyes twice in confusion, No, no one notified me.After seeing Section Chief Song off, Du Heng sat in front of Wu Buwei s computer and started inputting cases.

And he was a narrow minded person, otherwise he wouldn t have held on to Du Heng just because of a case or some comments on the Internet.Unable to see clearly what was going on in the room and unable to hear the sounds in the room, Gong Daoyang took a step back and said, How did you find out What did Du Da want to do Du Fei trembled a little and said in a harsh voice, I heard it at noon today.

As his voice fell, Wu Shengnan s expression changed suddenly.Come, let me take your pulse. Are there any other problems The woman put her hand on the pulse pillow honestly, and Xiao Ma also used very standard movements to complete the entire set of examinations.

After Du Ping hesitated slightly, he picked up the Deluxe that Du Heng had placed at the door, then picked up the eight treasure porridge he had placed before heading out.Watching the doctor around, sometimes if he does something wrong, he can still yell at his neck, but the doctor is like a pony now, not daring to fart.

They didn t have much money to begin with. They had a training quota of 50,000 yuan, but they could still accept it with gritted teeth.The smile on the uncle s face Just like the melaleuca, it bloomed extremely brightly, and even my sister in law, who had always been cold faced, also put on a shy smile.

Before Lao Zhang comes back, I will first Just help watch over one team.He felt that Professor Wang was deliberately looking for trouble.

Teach, and now, you are his best teacher. Listening to Du Heng s words of praise, Wei Kaida gave Du Heng a look of disdain and said, Find a place to sit by yourself.It s really unpleasant to see this little guy like Lao Zhang being so successful.

You have to think clearly before speaking. Every word you say is related to The patient s life and health.Apart from Wu Buwei, Yu Haiting and Qiu Pingzhen are the only two candidates.

It does not involve traditional Chinese medicine or western medicine.