Para Javier Dolcet, head of Supply Chain de Privalia México, es imposible ignorar las actuales tecnologías disruptivas en el proceso logístico, no obstante, aseguró que las empresas pueden seguir funcionando sin ningún problema con tecnologías tradicionales, poniendo especial atención al warehousing, la transportación y la atención al cliente, sobre todo en México, en donde los presupuestos pueden suponer un punto importante al momento de decidir si deben o no implementarse nuevas soluciones.
Durante el webinar «Cómo enfrentar un entorno disruptivo con tecnologías de logística tradicionales», organizado por el Logistic Summit y Apics Capítulo México; el ejecutivo explicó quea tecnologías ya conocidas como inteligencia artificial (que se aplican a supply chain, transporte y el e-commerce), internet de las cosas, realidad virtual, chatbots, big data o blockchain, se agrega la existencia de disrupciones más específicas para el sector de la logística, que apenas son un proyecto en México y se estudia cómo aplicarlas.
“Estamos viendo que empresas como Adidas están sacando sus primeros modelos de tenis deportivos fabricados después de un pedido, directamente de una máquina de impresión 3D; cómo empresas ya tienen soluciones reales para hacer un picking en un almacén… robots que ya se van directo a los anaqueles y traen la orden del producto que el cliente ha pedido o empresas que tienen implementados procesos de RFID, inventarios semiautomáticos, en cuestión de segundos poder inventariar miles de piezas”, detalló el ejecutivo.
Dolcet indicó que para la transportación se están desarrollando tecnologías de camiones sostenibles, eléctricos dirigidos automáticamente; o drones que en el futuro serán de las tecnologías más disruptivas. «Son tecnologías que ya existen y se usan, sin embargo, el sector logístico no tiene de qué preocuparse porque se pueden hacer las cosas tomándolas en cuenta e ir implementándolas poco a poco», aseguró.
El ejecutivo considera que el mejor warehousing siempre dependerá del tipo de almacén que se tenga y comentó que si 65% de las empresas tercerizan operaciones y para el restante 35% su fuerte no es la logística, transportando o almacenando mercancía, la opción son los operadores. “Creo que hay pocas empresas que hoy pueden hacer una operación logística mejor de lo que lo pueden hacer estos operadores en el sentido de empresas con recursos económicos de inversión, bodegas, tecnología como WMS”.
En relación al core business, el ejecutivo de Privalia México considera que es una buena opción contratar algunos servicios de 3PL o carriers y enfocarse en lo que realmente es el negocio, es decir, poner el foco en las ventas del producto, acotó el directivo. Para ello, recomendó que estos operadores tengan una experiencia multisectorial y multicliente, o que se especialicen en un nicho determinado; ofrecer servicios de valor agregado dependiendo del producto; y tener un proceso definido de logística inversa con control de inventarios y de control de stock.
Asimismo, contar con un equipo potente de IT y una capacidad humana para hacer integraciones continuas de alta o pequeña complejidad; tener soluciones de mejora continua y flexibilidad en procesos de reingeniería, ya que algunos sectores dependen de la temporalidad; y capacidad de invertir a largo plazo, cerrar en tarifas basadas en volúmenes y niveles de servicio para reestructurar tarifas y tener tiempos de entrega marcados por cada proceso, entre otros.
«Dentro la planeación logística de una bodega o almacén, es importante saber el layout, qué tipo de producto hay, que los de mayor rotación estén en la zona de despacho de la entrada o salida para que los recorridos de los operarios sean lo más cortos posibles. Ser muy disciplinados a la hora de medir una planeación, es decir, darle a un operador o al equipo logístico, una visión de (una o dos semanas) corto plazo, (seis semanas a dos meses) de medio o (seis a 12 meses) largo plazo… De esta manera todos los agentes de la cadena de suministro y de ventas estarán alineados. Implementar procesos en donde estén involucradas la parte operativa, de manufactura, marketing y de ventas”.
Mantener y crecer durante el proceso logístico
El especialista refirió que otro punto importante es el forecasting con ayuda de la reflexión y análisis del talento, así como de tecnologías que ayuden a los procesos de mejora continua que se va adaptando a la planificación y evitar una afectación de las ventas o manufactura, por ejemplo, saber si se tiene baja variación o alta variación de la demanda o si hay tendencias moderadas o altas.
También recomendó hacer un almacenaje con SpeedCell, que permite la fácil implementación en zona de racks, elevada densidad y con un costo ligeramente alto, así como definir el modelo de negocio para elegir la distribución horizontal o vertical. “El buen control de stock pasa a ser la médula de cualquier operación, es la columna vertebral de una buena operación, que no sólo sea escalable, sino controlable y rápida».
“Les recomiendo, una o dos veces al año para operaciones complejas, hacer un wall-to-wall, que es hacer un inventario de pared a pared… Hacer diariamente inventarios cíclicos, parciales de la ubicación con la operación en marcha y se cuentan pocas unidades diarias con alta periodicidad; que se puede medir con el IRA (Inventory Record Accuracy), que mide la exactitud del inventario a pieza; o el ILA (Inventory Local Accuracy), que mide la exactitud de la ubicación; y el Military Standard, que es un plan de calidad de aceptación de lote por muestreo”.
Para la trasportación, en un proceso manual, lo más importante es el ROI y generar un proceso semiautomático de actualización vía csv, subcontratar servicios o contratar un TMS; incluso, usar las propuestas de los operadores como creación, rastreo y pago de envíos en línea. También conviene aprovechar el servicio de envío de información en tiempo real que ofrecen los carriers, como el comparador de precios referenciales, entre otros, dijo el experto.
Dolcet considera un error no tomar en cuenta la atención a clientes en la cadena y que está directamente relacionada con ésta porque es donde se tiene el poder de contacto con el cliente final y su satisfacción. Por lo tanto, es recomendable tener buenas prácticas en la atención para concientizar a todos los integrantes de la empresa del impacto de su trabajo en el cliente; y la constante comunicación entre áreas para tomar acciones inmediatas.
También generar canales de comunicación internos y retroalimentables; escuchar al cliente y transmitir los comentarios al resto de las áreas; empoderar a los agentes a que sean capaces de tomar la mejor decisión para el cliente; así como tener una integración de canales en la respuesta a los socios, que pueden ser muy útiles para los jefes de cadena de suministro porque “no sólo depende del customer to service la satisfacción de un cliente”, por lo que implementar programas que gestionen todas las redes sociales y permitan dar respuestas, incluido el correo electrónico, es indispensable.
Aclaró que se pueden contratar ERP, CRM, WMS, TMS o software de atención al cliente en el mercado, aunque no estén integrados entre sí; aquí, tomar en cuenta la importancia tanto de la escalabilidad como de la rentabilidad, «el ROI, es vital, aunque en países como México ciertas inversiones no se recuperan en el corto plazo». Dado que la logística es ya integrada y se habla de commerce y ya no de e-commerce, se debe buscar un partner logístico que entienda que los clientes de las empresas a las que da servicios también deben ser sus clientes.
Finalmente, el responsable de Supply Chain de Privalia México reveló que para muchas empresas de retail la regla del economista italiano Pareto, en la que los productos cuyo importe acumulado compone el 80% del valor total está compuesto por el 20% del total de productos, ya no aplica porque actualmente existe una variedad de productos que no siempre se tienen a disposición, como sucede con los fabricantes o distribuidores.
Para conocer más de estos conceptos globales, y otros consejos aplicables a la cadena de suministro que despertarán nuevas ideas para mejorar tu negocio, te recomendamos formar parte del Congreso Internacional del Logistic Summit & Expo, los días 21 y 22 de marzo de 2018.
Para garantizar la seguridad adecuada, todos los dispositivos requerirán una protección sólida equitativa, incluidos los dispositivos personales que interactuan con múltiples redes.
EY FinTech 2017: El índice de adopción mundial de estas herramientas digitales es de 33%; el BID destaca que en México la creación de tecnologías emergentes creció 50% entre 2016 y 2017.
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The sect is led by Wang Lin and The Phantom Demon is in charge, and Senior Brother Ba Dao has gone on a trip.The aura here is extremely abundant, and he doesn t need the assistance of spiritual eyes and spiritual springs.
If you find out, you will be punished severely.The other person s expression changed immediately, and he stopped asking more , and Brother Liu hurriedly finished the food and drink and left the restaurant.Fortunately, Xu Yang was prepared to calm down the commotion quickly and did not cause any greater changes.
After some inspection, he couldn t help but look relieved.The power of the magic spear was beyond Xu Yang s imagination.
Although he has not yet broken through the stage of transformation, his combat power is definitely comparable to that of a real person.There is a gazebo beside the stone steps.In front of the gazebo stands a stone tablet with the three majestic characters of Xunxianmen written on it.
Wen Renqian said angrily, It s what it deserves Who makes people attract others.Ji Xuan s sword is enough to break through the physical defense of a fourth rank martial artist of the same realm.
Competing for treasures, only those who have hope will fight, and the impossible is clear, so what is there to fight for Wouldn t it be more delicious to save my life and go to the brothel to sleep with the wife.Why Li Miaozhen was puzzled.Bingyi Yuanjun was expressionless The disciples of Tianzong are forgetful and few desires.
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I m sure I ll never think about it for the rest of my life.Li Lingsu ignored the scrutiny of the three clan elders, Walking up to Chai Xing er, she said with a smile, I haven t lost anything.
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Hearing this earthy love story, the whole person is in a trance.Chai Xian was brought back to Chai Mansion when he was young, and grew up with Chai Jianyuan s children.
Xu Qian is Xu Qi an Xu Yuanshuang and Xu Yuanhuai felt their heads go buzzing , as if they had been hit with a sap.Li Lingsu seemed to have thought of something, showing a dazed expression.
It is a prerequisite ability of Heaven and Man.Although Li Lingsu didn t know Xu Qian well, he had spent a lot of time with him.I have an idea.Xu Qi an s eyes lit up National Teacher, please tell me.
At this time, Li Lingsu s mind was filled with the word impossible.As for the magic weapon, it was formed by the transformation of the peerless magic weapon after obtaining certain opportunities.
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Xu, who s leaving Mu Nanzhi raised her chin arrogantly.Now I am afraid of the scene of Jiaofang Sili and the oiran playing.
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It s surprising that he didn t find any trace of him when he dived so close.Fortunately, she was a mutated Yin Linggen, otherwise she would have been a furnace and fell for a long time.
Wang.The old man in black said angrily Good thing you Zhao Mianfeng, you dare to take away the sacred objects of my demon sect.Sunset Demon Venerable and others quickly flew in, and then Sunset Demon Venerable hit the Abi Golem with a face full of shock and anger.
Even if the stars continue to regenerate, they can t keep up with the speed of the golden sword swarm.Ancestor Agate smiled wryly, waved his hand and said Junior Sister, don t laugh at me.
Where are you Suddenly there was a scream, and Luo Hu turned his head to look, but it was the Old Demon Patriarch.The Wanyao Cauldron and the three color giant mountain smashed hard on the dragon s head.
No wonder they were easily killed by Xu Yang, this guy was too bad, far worse than other Nascent Soul Patriarchs.Few things disturb me Wang Lin laughed again, pointing at Xu Yang and introducing to Dongfang Chen Junior Brother Chen, this is Xu Yang s fellow Taoist.
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You are carrying a small world in the plane.If my guess is right, you have seen Tianni Xu Yang s heart was shaken, Immediately, his thoughts turned, knowing that he couldn t hide it from the other party, and the difference in realm between the two sides was too great, and the five clawed golden dragon could see through it at a glance.
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He wanted to destroy the Heavenly Tribulation from the inside, put it to death and survive.It is worthy of being the legacy of the real Panlong.
Obviously, the Void Battlefield and his party made him gain a lot of cultivation and improve again.Gu Yanyuan Jun s eyes flashed, he sensed it carefully, and couldn t help but said happily Your brother is right, hurry up and follow me.
Then he looked at the other two, both of whom looked like middle aged men.It was furious immediately, and it grabbed and slapped the real Taiyin with all its strength to force him back.
Downstairs in the vast expanse of whiteness, Li Lingsu stood on the path, manipulating the flying sword Fat Burning Pills Seen on Shark Tank: Do They Really Work? to continuously impact the barrier.If there is spirituality, it will merge into Xu Qi an s body.
To this day, few people know why the Chai family was destroyed and why their ancestors were sold to the south Xinjiang.But any corpse that the Chai family takes over will not rot and stink.
The next moment, he opened his eyes suddenly and realized something was wrong.But you are the holy son of Tianzong, and your identities are different after all, so there is the King of Difficulties to deal with you.
Misappropriation of military funds is in the hands of the rebels.The hearts of all the people sank, and they couldn t help looking at Xu Qian who was in the distance.
The pagoda of the Buddha is among the ranks of magic treasures, one grade higher than the peerless magic weapon.The little girl took the note, but didn t take the money, and turned to look at her mother.
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In terms of delicacy , only Xu Erlang can stand shoulder to shoulder with him.Maybe, negotiable Didn t Buddhism want to invite me to GoKeto Website: Get Your Keto Supplements the Western Regions to be a disciple of the Buddha No, you can t think like this, the four elements are empty, life is better than death.
Xu Qi an nodded calmly.According to Sanhua Temple, this is called testing the Buddha s nature.Little girl, do you know Chai Xian Xu Qi an asked.Hearing this sentence, the little girl was dumbfounded.
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Xu Qi an met him once from the perspective of a sparrow when he was in a special club before, and he had a good impression of him.The difference is that a monk with a high level of cultivation will not show this pride, while a young monk who has not practiced well will jump up and down.
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Uncle Du Nan, what are you going to do with Du Qing Arhat and Uncle Du Fan this time Jing Xin asked.Okay.I want more. Master, let s have lunch first.You and I don t have to eat for a long time.
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I found many examples of family inheritance in some related forums and hospital websites, indicating that although the probability is very small, it does exist.Abbot Panlong clasped his hands together and saluted.
