En un mundo guiado por la tecnología y los datos, las marcas se esfuerzan en entender mejor a sus consumidores, recopilando información que les ayude a reforzar la relación con sus clientes. Esto es algo que los clientes saben muy bien y están dispuestos a brindar de primera mano con la condición de que las empresas les garanticen experiencias de compra y de servicio a su medida. De hecho, 89% de los mexicanos está abierto a compartir directamente sus datos a empresas locales y 86% a marcas internacionales, reveló la SAP Hybris Consumer Insights Survey.
Dicha encuesta recopiló estadísticas de más de tres mil personas en México, Colombia y Brasil, además de respuestas de 20 mil consumidores a nivel global para conocer cómo es la relación entre las marcas y sus clientes, poniendo énfasis en aspectos importantes sobre los datos, la privacidad y la atención.
En el caso de México, la opinión de un millar de encuestados indicó que los consumidores en el país son unos de los más abiertos con las empresas a nivel global:
57% compartiría su historial de compras y preferencias a cambio de una atención a cliente excepcional.
61% están felices de compartir su correo electrónico con las marcas; la media entre los consumidores globales es de 55%.
45% comparte su número de celular gustosamente, en contraste del 32% entre los otros países encuestados.
37% compartiría información sobre sus ingresos mensuales y 28% su ubicación en tiempo real, en contraste con la media global de 24% y 22%, respectivamente.
Los mexicanos muestran un sólida relación con marcas que les dan beneficios por su lealtad y preferencia —68% espera recibir alguna sorpresa, descuento o regalo; 48% cualquier otro tipo se servicios añadido—. Sin embargo, no dejan de darle relevancia a cómo y por qué utilizan la información que comparten: 56% espera que las marcas sean transparentes sobre cómo usan sus datos. La confianza y las experiencias de compra sin complicaciones son otros dos aspectos importantes. La encuesta indicó que 84% cortará cualquier relación con las empresas si utilizan sus datos sin su consentimiento, mientras que 49% dijo que las promociones, inconsistencies en tiendas y el portal en línea son una razón para no realizar la compra.
Por otro lado, la fuerte tendencia hacia la movilidad y el uso generalizado de redes sociales son un escenario que no puede dejarse de tomar en cuenta, sobre todo al considerar que un reporte de IAB México y Millward Brown aseguró que 92% de los encuestados en México considera que internet forma parte de su vida cotidiana y el 61% sigue al menos una marca en redes sociales para mantenerse actualizado de novedades, promociones y descuentos, y las opiniones de otros internautas.
Bajo esta línea, el social media es más que sólo un espacios para compartir selfies e instantes de su día a día, también es un frente más para la atención a cliente. Ahí, las marcas están siempre interactuando con las personas y tienen un medio para cumplir las expectativas de rapidez que exigen los consumidores mexicanos. De acuerdo al estudio de SAP, el 95% de los encuestados espera tener respuesta por parte de las marcas en al menos 24 horas, 69% en un plazo de tres horas o menos y 47% espera una respuesta en un rango de una hora. Esto los hace unos de los más demandantes a nivel global.
Desarrollar, mantener y mejorar la relación cliente-marca es un dilema para los negocios que están sumergidos en una gran cantidad de datos e inmediatez. Sin embargo, Andre Pereira, director regional de Marketing para Brasil y Latinoamérica de SAP Hybris, remarca que la comunicación es la clave para una relación exitosa. “Los consumidores alrededor del mundo han demostrado que, en una economía digital, el poder está en sus manos. Pero depende de las marcas forjar relaciones más sólidas. No importa cómo o cuándo interactúen con sus clientes, deben mostrarle que entienden qué es lo que desean. Cada interacción provee información, lo que debe ser utilizado para entregar un acercamiento más personal del servicio a cliente”, concluyó.
Al Virginia Mason Institute le hace ilusión ofrecer Diseño de instalaciones de salud y flujo a organizaciones de atención médica y equipos que buscan mejorar su flujo y obtener grandes ventajas de instalaciones previstas o existentes.
Esto es lo que finalmente impulsa la revolución tecnológica: El desarrollo del conocimiento con nuevo pensamiento crucial es posible utilizando innovación previa.
La resiliencia en las cadenas de suministro no es solo una responsabilidad de los líderes del área; es un imperativo estratégico que debe abordarse a todos los niveles de la organización. Las empresas de capacitación tienen la oportunidad de liderar este cambio, proporcionando el conocimiento y las herramientas necesarias para que los líderes naveguen con éxito en un entorno empresarial cada vez más complejo. Invertir en capacitación se convertirá en un factor crítico para el éxito sostenido de las empresas en el futuro.
En esta temporada alta, los minoristas deben estar preparados para enfrentar el desafío de los paquetes perdidos con estrategias efectivas. Implementar soluciones como el seguimiento detallado de pedidos, la cadena de custodia fotográfica, y opciones de entrega seguras puede minimizar el impacto financiero y mantener la fidelidad del cliente.
She fell and was unable to control the top grade Ice Spirit Flying Sword of level six or above.They were all stunned The leader of the Golden Core Demon General seemed to be covered with a layer of golden armor, and he was actually a golden armored Yaksha who had entered the transformation stage with one and a half feet He was leading other demon generals to besiege the ninth order giant whale.
He knew that Meng Chang was not here and was not interested in cultivation.Tang Die stuck out his tongue, and the little chicken nodded in agreement like pecking at rice.
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Mr.Ye Ling pointed at the Moon Man Saint and ordered Put her on your back and let s go The red fire green tailed leopard stretched out its green tail and unceremoniously picked up the Moon Man Saint and threw her on its back.
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Got it I ll wait to see General Qi General Qi These are the thieves outside the city.He pointed at a place with a faint light near the east coast Master, Peng Mao and the others gave me the blue and black fish.
There seems to be such a spiritual herb Young Master Canglang and Mengyang and Mrs.The wild patterns on his body flashed, and suddenly he transformed into the shadow of a Canglang.
Then Luo Chen said to Li Ge and Li Yuxi said Brother Li, take the guards with you.Pass. Although there are hundreds of sand bandits coming to kill at this moment, Luo Chen and Mu Bai are both second rate masters, and the guards behind Zheng Xiaoliu and Mu Bai are obviously stronger than the caravan guards.
Do you want to curse the princess After hearing this, everyone looked at Luo Chen questioningly, especially the one who had been silent all this time.That young monster who is a proud girl Haha Luo Chen smiled slightly, cupped his hands and said, I ve seen Princess Mingyue, and I can t even call her a young monster.
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However, the members of the Sirius team ignored him and continued to smile.So, Old Man Li declined politely and said, Thank you very much, Mr.
Moreover, Luo Chen heard this news from the Naiman tribe and informed Zi Ye.The residual jade looked very ordinary, but the style was a little more primitive.
His heart was stabbed and his throat was stabbed. He just let out a few ho ho and then fell to the ground unwillingly with his eyes wide open.If anything happens, He has many ways to save himself, but he doesn t dare to trust others with his life.
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Looking at Luo Chen who returned to Shizhu with excitement in his heart, several people from the Nangong family stood up to greet him this time.Luo Chen kicked back with his left foot to stabilize his body, while the middle aged man took three or four steps back before stopping.
Luo, for your kindness. I am a villager in the mountains and used to the life in the village.There is a small snowpack somewhere, and there seems to be something there.
Noisy Li Ge rode on the horse and kicked Wang Rengui in the face again.On the second floor, the shopkeeper took Luo Chen to a private room a little further away.
When he saw Luo Chen and the other four chasing him, he instantly touched the ground with both hands and turned into running on all fours.Brother Li Lan You, a disciple of Wood Punishment, have perfected your Huashan Sect s swordsmanship Seeing the two of them fighting over a dozen moves on the stage, Elder Song Ting of the Sword Pavilion looked at the Huashan Sect with a smile.
After sighing, he also leaned against the carriage and closed his eyes to rest.
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Lu even clasped his hands and looked at the elders of Wuhua Sect with tears in his eyes as he looked aggrieved.
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need someone to be the groom It just happens to be you Of course, if I m satisfied, Then there will be rewards when the time comes Hearing Lu Yu s words, Xu Lingling suddenly smiled and said with a smile Okay, senior, Lingling, I agree I wonder where senior is going to go As long as she doesn t pay with her flesh, Or if you want spiritual stones, Xu Lingling can agree.
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killed, they felt extremely happy in their hearts.With this Phoenix Fire Divine Fruit, Lu Yu s Golden Lotus of Merit can go straight to the sixth level Because the phoenix itself has virtues, such a phoenix fire divine fruit is also tainted with a hint of the power of the phoenix Lu Yu has accumulated enough merit power now.
However, Li Yi came up and pulled him away unceremoniously.He was only about thirty years old and had already killed more than one God Transforming Lord Lu Ziji, I ll fight you At this moment, Zhao Xuan, a strong man in the middle stage of divine transformation from the Zhao family of Red Flame Tiger, volunteered to fight Lu Yu.
There were too many of them, and their strength was not weak.That is to continue to eradicate those who have dealt with the Long Family Protecting Yu Sect.
After that, I will send you to hell Killing intent swept across like a bone chilling wind The surrounding temperature suddenly dropped at this moment, as if entering a thousand year old ice cave.However, when the cup of tea entered his stomach, He Yaner s expression suddenly changed.
There is He Wenxin and that old immortal behind him.Although Lu Yu is only in the Golden Elixir stage, his divine grade Golden Elixir can compete with ordinary gods.
I m afraid we shouldn t ask for mercy Then it s better than now.It is no wonder that the Wuhua Sect and the Shenghua Sect were originally a family, but later they separated due to changes.
Gu. When Lian Peng saw this, the lightning in his eyes became more intense, but then he turned his head and swallowed his breath.Lu Yu said calmly without changing his expression, Of course I fooled them Ah
He Yan er opened her mouth slightly, widened her beautiful eyes, and looked at Lu Yu with eyes full of disbelief.
But that Lu Ziji crossed over easily. If the others weren t following Lu Ziji, they probably wouldn t be able to enter the Scarlet Flame Pavilion.Lu Yu pulled away his hand, took a step forward, glanced indifferently at the Ma family in Changbai Mountain, the Immortal Gu God lineage and other secret forces, and said coldly You ants, there is no need to waste time testing, we are not here to deal with them.
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Red Cloud Star is indeed far superior to that of the Cangshan Star, let alone the Emperor s Constellation Star If I had been reborn on the Red Cloud Star, I would have been able to break through the Golden Core within one year, and become the Nascent Soul within five years Lu Yu s reaction at this time His cultivation has reached the peak of the early stage of Golden Core, and he couldn t help but smile.
He quickly struck the iron while the iron was hot and persuaded Fellow Taoist Lu Ziji, there is no relationship between us.My majesty Then go to hell Boom boom boom In an instant, ripples seemed to appear in the void, and terrifying consciousnesses turned into swords, spears, and halberds.
She, Huan Zixuan, personally recruited Tianyin Pavilion, the top immortal cultivating sect in the Western Wasteland, and refused But now it seems that Lu Ziji really has the confidence Thinking of those geniuses who pursued her, Huan Zixuan sighed softly, those people were far behind Lu Ziji.However, Lu Yu immediately laughed. The seven major immortal cultivating sects, as well as the so called supreme giants like the master of the Tianwai Sect and the master of the Luoyue Palace, were nothing to him.
Hundreds of martial arts disciples were present on the field, scattered in every corner, all of them majestic and extraordinary.He really didn t want to embarrass the security guard, but the security guard didn t appreciate it and said with a sarcastic smile Yo yo yo, don t you embarrass me Tell me what you are embarrassing me about Don t talk about this family, you Get the Power CBD Gummies Phone Number: Reliable Support for a World of Relaxation (QYoTB)
are just a foreigner, and I, a little security guard, can take care of you in Shanghai, you Are you still embarrassing me To put it bluntly, you can t even get in through this door, so why are you embarrassing me He gave the other party a chance, but he didn t ask for it, and Qin Feng didn t bother to waste time.
Haha, I hope you can still be so confident after he is exposed by the elders later.Especially Xu Shaoqin s expression was complex. Seeing Mr.
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disciple.What else do you think there is for me to care about You should be lucky that I still leave you alive and tell you to go back and tell the Song family.
Her spirit was somewhat impacted, and Qin Feng was afraid that she would not be able to think clearly.Her appearance directly excited the atmosphere at the scene.
The family would go on a trip every year. That year happened to be the end of Qin Feng s college entrance examination.Perhaps their families didn t even know what they did until their names were engraved on their tombstones.
Originally, Qin Feng was upset because he met Lin Wan er tonight, but in such an atmosphere, he felt extremely peaceful.She felt that Qin Feng had played a trick on her. I knew how could a little bodyguard from your Dragon Kingdom win over me The others didn t know what she was talking about, and they all looked at Qin Feng curiously.
Since they want to give us a big gift, how can I not return the gift The next morning, as Qin Shufang said, the Qin family s car came to pick them up early.Consuming his own life to improve his realm and strength like this, he will only die faster.
Bang Qin Feng went up and slapped the old man in the face.If you want me to be jealous, you have to see if the other party has the ability.
He has never thought of using Dai Ruolan as an incision, and he has not even taken the initiative to contact the hidden sect.Hearing this voice, Dai Ruolan, who was still blushing with indignation, was stunned.
You want to keep these people Yes, I ll give you this opportunity.
En un mundo guiado por la tecnología y los datos, las marcas se esfuerzan en entender mejor a sus consumidores, recopilando información que les ayude a reforzar la relación con sus clientes. Esto es algo que los clientes saben muy bien y están dispuestos a brindar de primera mano con la condición de que las empresas les garanticen experiencias de compra y de servicio a su medida. De hecho, 89% de los mexicanos está abierto a compartir directamente sus datos a empresas locales y 86% a marcas internacionales, reveló la SAP Hybris Consumer Insights Survey.