Ahora que el envío de dos días de Amazon Prime se considera la norma para la industria minorista, muchos clientes esperan que sus pedidos se entreguen en unos días, si no antes. De hecho, según un informe reciente de Logistic Viewpoints, el 50 por ciento de los millennials desean incluso entregas más rápidas que de dos días. Algunos incluso prefieren una ventana de solo unas pocas horas, lo que requiere servicios de entrega específicos que a los remitentes les resulta difícil proporcionar.
Sin embargo, a medida que los remitentes buscan formas de satisfacer estas demandas, deben tener en cuenta que el solo hecho de entregar el pedido a tiempo no garantiza un cliente satisfecho. Si bien el tiempo de entrega es importante, la forma en que se entrega el pedido también es una parte vital de la experiencia del cliente.
Tan pronto como los clientes reciben su pedido, comienzan a preguntar: “¿Mi pedido fue entregado dentro de la ventana que pedí? ¿Fue dañado el embalaje? ¿El conductor de entrega fue grosero? «Si bien estas circunstancias no son siempre responsabilidad del remitente, sí afectan la experiencia general del cliente. Esta entrega de última milla en realidad puede tener un efecto duradero en los clientes de una organización y ser el factor decisivo en cuanto a si volverán a ordenar o no. Incluso puede dar lugar a una mala revisión, perjudicando en última instancia su reputación.
Identificar un modelo de envío escalable
Las estrategias de envío más exitosas tienen la capacidad de adaptarse a otras geografías y expandirse a medida que el negocio crece. Con un modelo que se puede implementar en otros mercados, los remitentes pueden garantizar que la experiencia del cliente no se pierda a medida que ganan clientes satisfechos en todo el mundo.
Crear más centros fulfillment
Los remitentes pueden acelerar su estrategia omnicanal utilizando su tienda, proveedores y fabricantes para complementar sus centros de distribución. Estos socios pueden enviar artículos directamente desde sus instalaciones para garantizar que los clientes reciban sus pedidos aún más rápido. Los remitentes también pueden recurrir a empresas de logística de terceros para obtener ayuda adicional, especialmente durante la temporada de compras navideñas.
Considere una variedad de transportistas
Incluyendo tanto regionales como locales. Muchos minoristas pueden no darse cuenta de que los transportistas locales pueden transportar envíos de 80 a 100 millas dentro de una zona específica. Este es un excelente modo de transporte para la entrega de la última milla, ya que puede proporcionar un servicio personalizado y atento para los clientes. Los operadores regionales también ofrecen horarios más largos para la recogida y entrega, e incluso pueden proporcionar opciones de entrega al día siguiente. Estos operadores son especialmente beneficiosos para los minoristas con múltiples centros de distribución y una alta concentración de clientes en un área específica.
Desarrolla tu propia estrategia de envío.
Si bien puede ser más fácil ajustar un modelo de envío ya establecido, es posible que esa estrategia no sea la mejor para su empresa y sus clientes. Los clientes quieren oportunidades y experiencias de nicho, así que ofrézcalas.
Las oportunidades para crear la estrategia ideal de envío centrada en el cliente son infinitas. Al escuchar y comprender las necesidades de los clientes, los minoristas pueden determinar la mejor estrategia de envío para satisfacer, e incluso superar, sus demandas.
La funcionalidad de gestión del caso en EAM es una forma fácil de hacerlo. Se puede hacer el seguimiento de todas las acciones tomadas y documentar toda la información pertinente de manera que esté grabada en un solo lugar.
El inventario gestionado por el proveedor VMI es una técnica de gestión de inventario en la que el proveedor/vendedor asume la responsabilidad total de optimizar y mantener el inventario mantenido por un minorista
Una encuesta realizada por un proveedor de tecnología basada en la nube que ayuda a los transportistas a conectar datos y procesos dispares desde paquetes
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More sects simply want to maintain a sense of mystery and separate themselves from the world.Seeing Chen Xiao, Liang Rong s face looked a little uncertain, and Liang Jing also frowned.
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His eyes were dim. He originally planned to ignore the affairs of Panlong Palace from now on, but at this moment, he came close to Du Bangyan and whispered Looking for an opportunity, let s test this new Dragon Lord.But in the end, wouldn t Guigu Liuli still be allowed to land on Longdu s land Moreover, the higher ups have not yet assigned this task to Xiongying, so they had to use the topic to their advantage, and even joined forces with Splashing Star Hall to try to steal work from Nirvana.
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Qin Feng was responsible for ordering. He was afraid that Qin Shufang would be reluctant to eat after reading the menu.Lou said, a good sword must be paired with a strong person, otherwise no matter how good the weapon is, it will be taken away by others.
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This time, in addition to feeling the riot of positive and negative charges on the surface of his body as clearly as before, he also vaguely felt the turmoil of positive and negative charges inside his body This was the first time he felt the dynamic of positive and negative charges in his body They are everywhere All over the body And
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Once the formation disk was placed, even the ninth level catfish demon could not see it with his spiritual consciousness.He was so completely hidden from the water that they were all frightened and fell into a hard fight with the seventh level bear king.
They were all worried and worried, fearing that Ye Ling would regret it, so they all hurriedly greeted him with smiles.Ye Ling smiled slightly This is my first time on the island.
I can dig through the gully through the city defense formation in less than a stick of incense Ye Ling nodded and flew directly into the air.In the entire Wu Kingdom, apart from the capital, the Nine Immortal Cities are the most powerful.
They neither dared to spread out to look for them, nor dared to act alone, for fear of ending up like Gu Hongzi.Who would have thought that the demon cultivators would be so powerful tonight Ye Ling snorted coldly.
It s nothing more than refining a lot of elixirs, practice makes perfect He has refined more waste elixirs in half a year than Elder Han has refined in three hundred years.The journey there is quite uneven. You can choose any of the brothers in the village and take a few of them with you It would be nice to have someone to look after you along the way and let them protect you.
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How did he know that Miss Qu Er played a huge role in this.If you can t hide it, I still have a way to deal with it Baihua Nu and Zhilan nodded repeatedly, their scalps going numb when they saw so many ferocious ghost soldiers rushing into the tomb passage.
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In the future, if there is a path to immortality, he would inform Li Wenyuan through a letter.Sure enough, it was a skill, but it was different from what he imagined.
On the contrary, the care he received from Senluo Sect was not small.Using the token in his hand to activate the formation, he landed in front of the cave door.
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Recently, there has been some trouble between the Ten Thousand Beasts Sect and the Masking Sun Sect.If the time is longer, the last thunder will be swallowed up by the void.
It seems we have fought a battle Ancestor Jin Kai said in a deep voice.be found. Li Shiming s mind was constantly synchronized with the clone Li Yuanba s understanding of the Poxu Sword Intention , and the Poxu Sword Intent in his hand was also constantly increasing.
This is the same method used to let the fourth grade black armor puppet share spiritual power, but it is to share spiritual power with the sword ancestor.Thank you Ancestor Zuo for your continued help. You can take this box of spiritual tea and drink it Li Shiming took out a jade box and handed it over with a smile.
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The great elder s disciple was a little surprised that Li Shiming actually gave him a share.If you hadn t had the invitation card, I would have taken action immediately Shui Miao also disliked Mi Yi, she said angrily.
