Ahora que el envío de dos días de Amazon Prime se considera la norma para la industria minorista, muchos clientes esperan que sus pedidos se entreguen en unos días, si no antes. De hecho, según un informe reciente de Logistic Viewpoints, el 50 por ciento de los millennials desean incluso entregas más rápidas que de dos días. Algunos incluso prefieren una ventana de solo unas pocas horas, lo que requiere servicios de entrega específicos que a los remitentes les resulta difícil proporcionar.
Sin embargo, a medida que los remitentes buscan formas de satisfacer estas demandas, deben tener en cuenta que el solo hecho de entregar el pedido a tiempo no garantiza un cliente satisfecho. Si bien el tiempo de entrega es importante, la forma en que se entrega el pedido también es una parte vital de la experiencia del cliente.
Tan pronto como los clientes reciben su pedido, comienzan a preguntar: “¿Mi pedido fue entregado dentro de la ventana que pedí? ¿Fue dañado el embalaje? ¿El conductor de entrega fue grosero? «Si bien estas circunstancias no son siempre responsabilidad del remitente, sí afectan la experiencia general del cliente. Esta entrega de última milla en realidad puede tener un efecto duradero en los clientes de una organización y ser el factor decisivo en cuanto a si volverán a ordenar o no. Incluso puede dar lugar a una mala revisión, perjudicando en última instancia su reputación.
Identificar un modelo de envío escalable
Las estrategias de envío más exitosas tienen la capacidad de adaptarse a otras geografías y expandirse a medida que el negocio crece. Con un modelo que se puede implementar en otros mercados, los remitentes pueden garantizar que la experiencia del cliente no se pierda a medida que ganan clientes satisfechos en todo el mundo.
Crear más centros fulfillment
Los remitentes pueden acelerar su estrategia omnicanal utilizando su tienda, proveedores y fabricantes para complementar sus centros de distribución. Estos socios pueden enviar artículos directamente desde sus instalaciones para garantizar que los clientes reciban sus pedidos aún más rápido. Los remitentes también pueden recurrir a empresas de logística de terceros para obtener ayuda adicional, especialmente durante la temporada de compras navideñas.
Considere una variedad de transportistas
Incluyendo tanto regionales como locales. Muchos minoristas pueden no darse cuenta de que los transportistas locales pueden transportar envíos de 80 a 100 millas dentro de una zona específica. Este es un excelente modo de transporte para la entrega de la última milla, ya que puede proporcionar un servicio personalizado y atento para los clientes. Los operadores regionales también ofrecen horarios más largos para la recogida y entrega, e incluso pueden proporcionar opciones de entrega al día siguiente. Estos operadores son especialmente beneficiosos para los minoristas con múltiples centros de distribución y una alta concentración de clientes en un área específica.
Desarrolla tu propia estrategia de envío.
Si bien puede ser más fácil ajustar un modelo de envío ya establecido, es posible que esa estrategia no sea la mejor para su empresa y sus clientes. Los clientes quieren oportunidades y experiencias de nicho, así que ofrézcalas.
Las oportunidades para crear la estrategia ideal de envío centrada en el cliente son infinitas. Al escuchar y comprender las necesidades de los clientes, los minoristas pueden determinar la mejor estrategia de envío para satisfacer, e incluso superar, sus demandas.
¿Estás evaluando abrir o trasladar una planta en LATAM?
Nuestros programas especializados en estrategia de redes de manufactura, análisis de riesgo y simulación de cadenas de suministro pueden ayudarte a tomar la mejor decisión.
La tecnología, junto con una planificación estratégica de la fuerza laboral y la inversión en optimización de flujos de trabajo, ofrece la oportunidad de cerrar la brecha entre las grandes y pequeñas empresas en cuanto a las expectativas de cumplimiento de pedidos. La adaptación de las organizaciones a estos desafíos mediante el uso de soluciones tecnológicas será clave para lograr el pedido perfecto y asegurar la satisfacción del cliente a largo plazo.
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Have you heard that she has harmed anyone over the years Hehe, it doesn t mean there won t be in the future.To some extent, it can be said that it is extremely confidential information.
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Lei Xin and Wu Cheng s expressions changed Little Demon Queen, why are you bothering Everyone knows that the Little Demon Empress is the queen of the old Demon Emperor, and even after the Golden Crow Prince ascends the throne, he still respectfully calls her Empress Dowager.The Yaohuang Yi Gao was bold, but he was not afraid.
The cultivation level of the other party was not inferior to his.
Lin Haoming is actually aware of this. So after Pugan said it, he didn t say anything, but continued to observe it carefully.Friend Lin, Yuan Gangguo is in the depths of this strange snake s lair.
Madam Bai, what are you talking about with this human kid Now that we have so many people, are you Roll Loser Transformation Loss From Keto Personal Diary Of My Days Jelly Acv Weight With Biggest Cxrfxt6t still afraid that he won t succeed Tieshan had suffered a lot from Lin Haoming before, but now he was full of anger.Send me her message Lin Haoming ordered. Wenyu didn t dare to delay, and immediately handed Lin Haoming a Wanli messenger talisman.
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Has everything been arranged properly Meng Ying asked.In this small group, the smallest one can be compared with an adult elephant.
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According to the previous agreement, I have to give Yu Hui at least three knots.When everyone gathered, the female cultivator of the sea clan also explained some rules to avoid accidents at that time.
They are more or less unwilling to fight with the army, and it depends on Madam Yinye s face and prestige that they can come, so they have to win over them as much as possible.I wanted you to experience more. After this incident, I will find a way to transfer you back to Kun County, and then I will make peace with you.
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No
If I refuse, I m afraid I won t be able to go out. According to the meaning revealed in the letter, I will be the first to lead the army to encircle us, and maybe tie us up.
It s a pity to die Han Ningxiang said while deliberately touching Yinfengling s face.Brother Lin, what are you doing in exchange for that demon Duanmu Pingting asked curiously because of her fate of borrowing the pill.
Although the poisonous mist that lured monsters was powerful, But there is no Ketology Cider Ketologic S0sj7dgmc Apple A To Gummies Vinegar Wellness Approach way to deal with this kind of light beam chain.Although she came to see her mother today, Han Ningxiang told Yinfengling not to be anxious, but to pretend to be out shopping.
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That s right, it s even more difficult to handle this way.In addition, I heard that there are also human races in the demon world, and the number of human races in the demon world is still very large, but their strength is relatively weak.
Instead, he raised his hands, and countless fist shadows rushed towards the golden net.Although the cave was not small, Lin Haoming couldn t stand up straight in it.
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