Ahora que el envío de dos días de Amazon Prime se considera la norma para la industria minorista, muchos clientes esperan que sus pedidos se entreguen en unos días, si no antes. De hecho, según un informe reciente de Logistic Viewpoints, el 50 por ciento de los millennials desean incluso entregas más rápidas que de dos días. Algunos incluso prefieren una ventana de solo unas pocas horas, lo que requiere servicios de entrega específicos que a los remitentes les resulta difícil proporcionar.
Sin embargo, a medida que los remitentes buscan formas de satisfacer estas demandas, deben tener en cuenta que el solo hecho de entregar el pedido a tiempo no garantiza un cliente satisfecho. Si bien el tiempo de entrega es importante, la forma en que se entrega el pedido también es una parte vital de la experiencia del cliente.
Tan pronto como los clientes reciben su pedido, comienzan a preguntar: “¿Mi pedido fue entregado dentro de la ventana que pedí? ¿Fue dañado el embalaje? ¿El conductor de entrega fue grosero? «Si bien estas circunstancias no son siempre responsabilidad del remitente, sí afectan la experiencia general del cliente. Esta entrega de última milla en realidad puede tener un efecto duradero en los clientes de una organización y ser el factor decisivo en cuanto a si volverán a ordenar o no. Incluso puede dar lugar a una mala revisión, perjudicando en última instancia su reputación.
Identificar un modelo de envío escalable
Las estrategias de envío más exitosas tienen la capacidad de adaptarse a otras geografías y expandirse a medida que el negocio crece. Con un modelo que se puede implementar en otros mercados, los remitentes pueden garantizar que la experiencia del cliente no se pierda a medida que ganan clientes satisfechos en todo el mundo.
Crear más centros fulfillment
Los remitentes pueden acelerar su estrategia omnicanal utilizando su tienda, proveedores y fabricantes para complementar sus centros de distribución. Estos socios pueden enviar artículos directamente desde sus instalaciones para garantizar que los clientes reciban sus pedidos aún más rápido. Los remitentes también pueden recurrir a empresas de logística de terceros para obtener ayuda adicional, especialmente durante la temporada de compras navideñas.
Considere una variedad de transportistas
Incluyendo tanto regionales como locales. Muchos minoristas pueden no darse cuenta de que los transportistas locales pueden transportar envíos de 80 a 100 millas dentro de una zona específica. Este es un excelente modo de transporte para la entrega de la última milla, ya que puede proporcionar un servicio personalizado y atento para los clientes. Los operadores regionales también ofrecen horarios más largos para la recogida y entrega, e incluso pueden proporcionar opciones de entrega al día siguiente. Estos operadores son especialmente beneficiosos para los minoristas con múltiples centros de distribución y una alta concentración de clientes en un área específica.
Desarrolla tu propia estrategia de envío.
Si bien puede ser más fácil ajustar un modelo de envío ya establecido, es posible que esa estrategia no sea la mejor para su empresa y sus clientes. Los clientes quieren oportunidades y experiencias de nicho, así que ofrézcalas.
Las oportunidades para crear la estrategia ideal de envío centrada en el cliente son infinitas. Al escuchar y comprender las necesidades de los clientes, los minoristas pueden determinar la mejor estrategia de envío para satisfacer, e incluso superar, sus demandas.
La Fundación UPS otorgará más de 2.6 millones de dólares en donaciones a organizaciones sin fines de lucro dedicadas a iniciativas para el medio ambiente.
Logiety construyó su plataforma en IBM Cloud con la ayuda del Global Entrepreneur Program, que provee a las startups acceso a distintos recursos como créditos para la nube de IBM, soporte técnico y mentoría de negocios.
You originally took us to the front for a picnic, but the car suddenly encountered Yili.Those were all people who had no close relationship with Ning Shuai, or who had talked about surrendering afterwards.
The difference is small, the power of the artillery behind the eyes is simply unimaginable.Yun Xiaoran gave Lin Haoming a blank look on purpose and said, Everyone will grow old, he thought it was a demon, you heard that the man outside is not two hundred years older, but BlissRise Me CBD Gummies: A Game-Changing Way to Achieve Ultimate Relaxation and Wellness
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The remaining seven battalions did not have more than a hundred soldiers, and the eighth battalions were all male soldiers.My surname is Lin. Lin Haoming didn t say his full name.
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Who would have thought that the Eighth Route Army would produce so many anti tank equipment, so the tanks not only failed to suppress the enemy but were suppressed by the enemy
In this way, the hope of victory can only be pinned on the grenadiers of the infantry.He thought it would be good for the Jinsui Army to participate in the battle with artillery, but now it is half of one side.
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The soldiers are also at ease. But put my Let the tank out
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The devils can t fight and retreat quickly Yes Wang Xuexin nodded.The more excellent the troops, the less they can be allowed to escape from the encirclement.
The pain is so painful, ten times, a hundred times more painful than sword damage, this is the collision of soul power.At that time, he can easily suppress the Duan family.
But now, this extremely mysterious formation has blown away the attack of Tian Youque.Yeah, these people are too powerful, they can kill us in an instant, if they attack suddenly and we don t activate the formation, then it s really over The faces of the Ninth Elders and the two were ugly.
Your Majesty is definitely the master of Zhongxing.For Zhao State, the biggest problem was to appoint a crown prince.
Yes, and he did seize the opportunity to a certain extent.Hearing that answer, Lin Haoming was slightly unimpressed, but said with a smile I doubt you, you will definitely get through that time, and everything will be the same then.
Even not only her, but the Qi Fa who broke through immediately after that also failed.Lin Haoming refused that matter. After all, it was the newcomers who took the risk, and Mrs.
It takes ten years. You think it is possible for the villain to become independent king, and Xiaoxia will be even more At this time, the State of Yue has suffered heavy losses, and the State of Chu will immediately resolve the smallest crisis, after all, the villain will first have to face the anger of the State of Yue.
