Hoy en día, usamos palabras como “Googlear” con total naturalidad, aunque su significado original sea más específico. Algo similar ocurre con el término cadena de suministro, pero esta imprecisión puede afectar la claridad, la estrategia y, sobre todo, la experiencia del cliente.
Cadena de suministro no es solo logística…
Para operar con precisión, debemos reconocer tres componentes distintos que suelen agruparse erróneamente bajo un solo término:
Cadena de suministro (valor a cambio): Materia prima → partes → producto final. Responsable: Gerente de planta, VP de manufactura.
Canal de distribución (valor en uso): Ventas → entrega → instalación y capacitación. Responsable: Área comercial y operaciones externas.
Mercado de repuestos (valor en resultado): Soporte continuo, mantenimiento, refacciones, devolución, remanufactura. Responsable: OEM y red de distribuidores.
¿Por qué importa esta distinción?
Porque no hablar con claridad genera confusión. Especialmente cuando el CEO piensa en resultados finales mientras el gerente de producción piensa en abastecimiento de partes.
Pero más allá de eso, la diferencia clave es que el mercado de repuestos define la lealtad del cliente. Una mala experiencia postventa genera valor negativo y afecta la recompra. Una experiencia sobresaliente crea relaciones a largo plazo.
Centrado en el cliente: el verdadero diferenciador
Muchas empresas industriales enfocan su tiempo en la producción y ventas… dejando el soporte postventa para “cuando haya tiempo”. Esto es un error.
Una cultura verdaderamente centrada en el cliente:
Anticipa necesidades.
Facilita el contacto.
Entiende y cuida al cliente más allá de la venta.
Construye relaciones, no solo transacciones.
“Empieza por la experiencia del cliente y trabaja hacia atrás, hasta llegar a la tecnología.” Steve Jobs
Estas 10 empresas no solo lideran en términos de ingresos y empleados, sino que también destacan por su enfoque en la calidad, la sostenibilidad y la innovación en sus cadenas de suministro. Su éxito es un testimonio de la importancia de una gestión de cadena de suministro de primera clase en el mundo empresarial moderno. Conócelas! Lee nuestro articulo completo aquí
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Although she ranked second, she was very likely to become the future Patriarch.There were too few spiders outside, and the group seemed to have retreated into a spider forest.
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But today, Qi Tianlong was arrested, so there was one less person, and he replaced him.I don t think Mrs. Yinye will not because of If you want a daughter, why don t you obstruct my benefactor s affairs Han Ningxiang said unceremoniously.
Usually, the first floor manager is responsible for some internal affairs.The only explanation is that besides him, there was a higher level Gu master who also came.
Lin Haoming didn t care and didn t answer, just walked out like this.The quality of the inner alchemy is not particularly good Nie said.
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2 branch factory for the production of rifles
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Mr. Shui sacrificed a jade bottle at this time. When the jade bottle was sacrificed at the beginning, it seemed that it was not much different from the general bottle containing pills, but after he activated the magic formula, the bottle quickly swelled up.He was obviously very confident in his own strength.
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