Por Felipe González | Director de Ventas Comercial, Cisco México.
El negocio de la hospitalidad, conformado por los viajes de negocios o placer, hotelería, entretenimiento, transporte, restaurantes y todo lo que tenga que ver con la parte lúdica de la vida vive en estos momentos una revolución por la digitalización y el uso de tecnología que permite conocer en tiempo real cuál es la necesidad que se le presenta a cada persona.
Nómada por naturaleza, pero sedentario por múltiples razones, el ser humano ha encontrado en los viajes una manera de saciar su curiosidad por conocer el mundo, lo que ha generado una próspera industria de resorts, cruceros, y centros de congresos.
La “hospitalidad” representa en la actualidad 3% del PIB mundial, por lo que Cisco ofrece soluciones que apoyan la digitalización de las organizaciones que participan en el mismo, para hacer de los viajes, experiencias únicas e irrepetibles, como sucede, por ejemplo, con los visitantes a la Arena MGM de Las Vegas, Nevada, donde los huéspedes desde su llegada reciben información de sus reservaciones de espectáculos deportivos y musicales, restaurantes y demás atractivos del complejo turístico , casino y centro de entretenimiento.
En el caso específico de México, la industria turística, que recibió cerca de 40 millones de visitantes el año pasado, representa ingresos para el país por más de 21 mil millones de dólares al año, 8.7% del PIB, al ofrecer al viajero 63 aeropuertos internacionales, 58 centros de convenciones de clase mundial y atractivos turísticos para todos los gustos, como son: 150 zonas arqueológicas, ciudades coloniales y playas, además de 58 centros de convenciones de clase mundial por lo que el país ocupa el 5to lugar en el sector de reuniones en el continente americano y el 21 a nivel mundial.
Las cadenas hoteleras y de resorts en el mundo están conscientes de lo difícil que es mantener fiel a un visitante a una marca en especifico y que puede lograrse en buena medida través de la digitalización de los procesos internos de los colaboradores y de servicios al huésped, por lo que Cisco desarrolló una arquitectura de soluciones que abarca tres aspectos fundamentales: empoderar al personal y equipos de trabajo de los hoteles y resorts con herramientas que ayuden a realizar mejor su trabajo; herramientas innovadoras que permitan al huésped tener una experiencia que lo haga fiel a la marca (engagement) y por supuesto ciberseguridad que proteja los datos de todos los involucrados.
Empodere a sus colaboradores para transformar la experiencia en hospitalidad:
Gracias a la era digital, los colaboradores de la industria de hospitalidad han evolucionado de estar simplemente sentados atrás de un mostrador a verdaderos consultores para sus huéspedes a través de tecnologías móviles que permiten acelerar la asignación de habitaciones, aplicar promociones y ofrecer reservaciones para actividades de entretenimiento dentro y fuera de las instalaciones de los resorts, cruceros, casinos, arenas de espectáculos, entre otros. Además, estas herramientas digitales aceleran la capacitación de los colaboradores y mejoran su capacidad de comprensión sobre nuevos servicios y la resolución de problemas se acelera y hace más eficiente.
Haga a su huésped fiel a la marca:
Existe una gran oportunidad para “fidelizar” a los clientes, razón por la cual se busca retenerlos, por lo que herramientas digitales como las de Cisco, permiten que los viajeros obtengan experiencias personalizadas a través de sus dispositivos móviles desde su llegada al establecimiento o crucero y con una robusta red Wi-Fi, se les puede informar sobre los servicios y mapa del mismo, programas de lealtad, entretenimiento y compras reforzado con herramientas punto a punto de alta resolución para videos interactivos y promociones.
Seguridad, misión crítica para el crecimiento:
Mantener los datos seguros, tanto de los huéspedes como de los colaboradores debe ser siempre una prioridad. En estudios se ha demostrado que 73% de usuarios de algún bien o servicio camban de proveedor o marca si no se mantienen seguros sus datos. Cisco ofrece a sus clientes un ecosistema punto a punto que entrega seguridad digital a los huéspedes, colaboradores, sistemas y a la marca, ya que ofrece un portafolio de arquitecturas que incluye hardware, software, servicio y consultoría.
Gran parte de los inconvenientes al viajar o al asistir a un evento se presentan por la falta de coordinación entre el lugar que ofrece el servicio y el cliente. La falta de un boleto, la demanda de un insumo, la pérdida o descompostura de una llave para abrir el cuarto de hotel o para limpiar alguna zona se resuelve de inmediato a través de la digitalización, lo que permite obtener una experiencia amigable, sin necesidad de perder el tiempo en llamadas, en esperas o en trámites innecesarios, por lo que los clientes logran una satisfacción completa en los servicios que reciben.
La industria de la hospitalidad ya se encuentra totalmente inmersa en la cuarta revolución industrial, lo que sin duda generará un gran crecimiento en este sector tan importante para el PIB mundial.
Las cadenas de suministro involucran piezas móviles complejas y dinámicas. Para mantenerse competitivo, debes crear un sistema flexible que pueda adaptarse a las interrupciones, aprovechar
Con la actual tendencia tecnológica a la miniaturización, el diseño y construcción de los nanosatélites acelera su paso en México, gracias al talento y entusiasmo de nuevas generaciones.
A partir de solo unos pesos al mes, las PyME de México podrán mejorar su imagen profesional cuando se comunican con sus clientes usando su propio nombre de dominio en su correo electrónico.
She is not old, she is The Efficacy of Penguin CBD Gummies for Erectile Dysfunction Relief only 38 this year. Then why is her hair all white Maybe you re worried.Are you ready Such a cheap charge made her heart beat, and the trust that had just arisen began to waver in the wind again.
Moreover, the roads are narrow, the road surface is seriously damaged, and the transportation is very inconvenient.Opposite the door is a row of large cabinets, all filled with Chinese medicinal materials.
Du Heng was stunned for a moment, Are you looking for me Does Sister Zhang know anything This is a matter for your leadership.Hou hesitated. He quickly opened the prescription and went out.
Teacher Boost CBD Gummies for ED: Evaluating Their Role in Treatment Huo is very thin, and because of the hot weather, he wears few clothes.He spent most of his time in Internet cafes. Now he can t even get a diploma, and no unit hires him.
Besides, the banner THC Gummies for Sex: Enhancing Pleasure has been sent. If you don t accept it, what will the patient and their families think Will it increase the burden on the patient and their families Will this help the patient s recovery Li Qingde persuaded Du Heng with his heart out and looked at Du Heng.By the time Du Heng finished speaking, the first needle had been placed in his hand.
Disinfect with a Vitacore CBD Gummies for ED Reviews: Analyzing Their Performance little alcohol. Wearing a mask and washing hands and disinfecting are what Lu Zhongjiang recently proposed.has the same name as mine. Dong Yuezhang shook his BioLife CBD Gummies ED: Product Overview head, I can see clearly, Du Heng, Department of Traditional Chinese Medicine, Zhonghu Town Health Center, Shanghu District, Jinzhou City.
There is no need to send doctors to your doorsteps now.After boiling, put it into a disposable paper cup with the patient s name prepared by the patient s family.
They haven t been in contact during this time. Have you asked other relatives Did Lao Qi go to a relative s house I have called them all.Cui Guanghai also wanted to say that there was a knock on the office door, and then Han Yujian walked in with a gust of cold wind.
He was Nature Boost Gummies for ED Reviews: Effectiveness and User Testimonials slightly speechless and said, Brother, you don t need to take this thing.When the temperature is cold inside, the outside is opened and closed, then the door is opened to chase away the thieves, and the evil is revealed, and his turning point comes.
After asking around, they all said that the doctor did the reset with his bare hands.But this girl Nan Nan, from a girl s family, has to become a police officer after graduation.
Looking at Black blood flowed out from the stabbed area.Lan Changhua has already done everything in advance, and Cao Binghe only needs to take Du Heng to go through the relevant procedures.
The doctor who stayed behind touched his chin while reading, I can understand it if I look at it this way.It is obvious that her brain reaction is not keeping up.
She didn t know what to say, but the woman who was squatting on the ground and coaxing the child jumped up, pointed at the eldest sister s face, and stuck her finger in it.medicine, otherwise the accumulation of symptoms cannot be eliminated by breaking the blood.
He doesn t understand the rest, and he doesn t have time to understand it.Also, Yes, during the first three days of treatment, your family members should accompany Secretary Understanding ED Gummies: A Comprehensive Review Lu at all times.
But their first reaction was the same as that of the scolding woman.You have to think clearly before speaking. Every word you say is related to The patient s life and health.
Then he turned around and looked around, only to see Liu Gong, Instructor Huang, and Lao Hu were all around, Old Huang, how are Duda and his mother Instructor Huang took a step forward, Duda suffered kidney failure and died before being sent to the hospital his mother is still here Robbery from the First Hospital of the City.
Before he could finish speaking, Instructor Huang s cell phone rang in his pocket.
At this moment, when the long series of numbers came into view, Du Ping felt that he had lost the ability to speak.If not, you can burn two pieces of yellow paper yourself.
Underneath, Tan Su saw four people slashing their swords at him cleanly, and the corner of his mouth slightly raised.Yu Liao took it over and said, Can you see the difference between this book and the one from the Hairpin Conference Qin Su shook Shoucai said This booklet is no different from the one I remember.
Tan Su laughed when he heard the words, unlike the usual faint smile that was difficult to find, at this moment he laughed directly.He thought, as long as he killed the Investigating ED Gummies: Do They Truly Offer a Solution? demon king.As long as Mozun is dead, the genius doctor Dugu, and so many genius doctors in the Valley of Miracle Doctors, the disciples and family members behind them will naturally be safe.
The more he struggled with his spiritual power, the harder Gu Jia s hand slammed down.There is only Gummies for ED Treatment: Industry Trends this apprentice in front of me who can be tempered and caressing.
She looked at the wooden hairpin that the senior brother was picking up between his bent fingers.When I was a child, I finally let the maid cry for me.
His long and narrow eyes blinked and lowered his gaze slightly If the master is Science CBD Gummies 300mg for ED: A Critical Assessment of Their Therapeutic Benefits also the disciple he likes, will the master reject me because he cares about the eyes of the world After finishing speaking, he tightened his grip on the sleeves of his hands, and the cold white finger bones turned a little red in the night due to the force, which was particularly conspicuous.
If I don t go with you, now you are an outsider to her, so why should the girl In-Depth BioLife CBD Gummies Reviews for ED: User Insights and Feedback go through this muddy water.Is it the love of your heart Tan Su said this very lightly, as if he was afraid that a tautology would affect the decision making of the opposite master, and after he finished speaking, he looked at the opposite person cautiously, as if he was afraid that the opposite person would pronounce a sentence He didn t think about it.
Por Felipe González | Director de Ventas Comercial, Cisco México.