Por Felipe González | Director de Ventas Comercial, Cisco México.
El negocio de la hospitalidad, conformado por los viajes de negocios o placer, hotelería, entretenimiento, transporte, restaurantes y todo lo que tenga que ver con la parte lúdica de la vida vive en estos momentos una revolución por la digitalización y el uso de tecnología que permite conocer en tiempo real cuál es la necesidad que se le presenta a cada persona.
Nómada por naturaleza, pero sedentario por múltiples razones, el ser humano ha encontrado en los viajes una manera de saciar su curiosidad por conocer el mundo, lo que ha generado una próspera industria de resorts, cruceros, y centros de congresos.
La “hospitalidad” representa en la actualidad 3% del PIB mundial, por lo que Cisco ofrece soluciones que apoyan la digitalización de las organizaciones que participan en el mismo, para hacer de los viajes, experiencias únicas e irrepetibles, como sucede, por ejemplo, con los visitantes a la Arena MGM de Las Vegas, Nevada, donde los huéspedes desde su llegada reciben información de sus reservaciones de espectáculos deportivos y musicales, restaurantes y demás atractivos del complejo turístico , casino y centro de entretenimiento.
En el caso específico de México, la industria turística, que recibió cerca de 40 millones de visitantes el año pasado, representa ingresos para el país por más de 21 mil millones de dólares al año, 8.7% del PIB, al ofrecer al viajero 63 aeropuertos internacionales, 58 centros de convenciones de clase mundial y atractivos turísticos para todos los gustos, como son: 150 zonas arqueológicas, ciudades coloniales y playas, además de 58 centros de convenciones de clase mundial por lo que el país ocupa el 5to lugar en el sector de reuniones en el continente americano y el 21 a nivel mundial.
Las cadenas hoteleras y de resorts en el mundo están conscientes de lo difícil que es mantener fiel a un visitante a una marca en especifico y que puede lograrse en buena medida través de la digitalización de los procesos internos de los colaboradores y de servicios al huésped, por lo que Cisco desarrolló una arquitectura de soluciones que abarca tres aspectos fundamentales: empoderar al personal y equipos de trabajo de los hoteles y resorts con herramientas que ayuden a realizar mejor su trabajo; herramientas innovadoras que permitan al huésped tener una experiencia que lo haga fiel a la marca (engagement) y por supuesto ciberseguridad que proteja los datos de todos los involucrados.
Empodere a sus colaboradores para transformar la experiencia en hospitalidad:
Gracias a la era digital, los colaboradores de la industria de hospitalidad han evolucionado de estar simplemente sentados atrás de un mostrador a verdaderos consultores para sus huéspedes a través de tecnologías móviles que permiten acelerar la asignación de habitaciones, aplicar promociones y ofrecer reservaciones para actividades de entretenimiento dentro y fuera de las instalaciones de los resorts, cruceros, casinos, arenas de espectáculos, entre otros. Además, estas herramientas digitales aceleran la capacitación de los colaboradores y mejoran su capacidad de comprensión sobre nuevos servicios y la resolución de problemas se acelera y hace más eficiente.
Haga a su huésped fiel a la marca:
Existe una gran oportunidad para “fidelizar” a los clientes, razón por la cual se busca retenerlos, por lo que herramientas digitales como las de Cisco, permiten que los viajeros obtengan experiencias personalizadas a través de sus dispositivos móviles desde su llegada al establecimiento o crucero y con una robusta red Wi-Fi, se les puede informar sobre los servicios y mapa del mismo, programas de lealtad, entretenimiento y compras reforzado con herramientas punto a punto de alta resolución para videos interactivos y promociones.
Seguridad, misión crítica para el crecimiento:
Mantener los datos seguros, tanto de los huéspedes como de los colaboradores debe ser siempre una prioridad. En estudios se ha demostrado que 73% de usuarios de algún bien o servicio camban de proveedor o marca si no se mantienen seguros sus datos. Cisco ofrece a sus clientes un ecosistema punto a punto que entrega seguridad digital a los huéspedes, colaboradores, sistemas y a la marca, ya que ofrece un portafolio de arquitecturas que incluye hardware, software, servicio y consultoría.
Gran parte de los inconvenientes al viajar o al asistir a un evento se presentan por la falta de coordinación entre el lugar que ofrece el servicio y el cliente. La falta de un boleto, la demanda de un insumo, la pérdida o descompostura de una llave para abrir el cuarto de hotel o para limpiar alguna zona se resuelve de inmediato a través de la digitalización, lo que permite obtener una experiencia amigable, sin necesidad de perder el tiempo en llamadas, en esperas o en trámites innecesarios, por lo que los clientes logran una satisfacción completa en los servicios que reciben.
La industria de la hospitalidad ya se encuentra totalmente inmersa en la cuarta revolución industrial, lo que sin duda generará un gran crecimiento en este sector tan importante para el PIB mundial.
Los clientes exigen entregas rápidas, seguimiento en tiempo real y un servicio impecable.
Asegúrate de que la última milla de tu cadena de suministro sea un punto fuerte, no una debilidad en tu empresa.
La atención al cliente es un traje a la medida. Existen compañías que pueden prescindir totalmente de las líneas telefónicas; existen otras que requieren interactuar por ese medio.
WCL mejora las operaciones de distribución a través de FCA US LLC para reducir sistemáticamente los deshechos y mejorando la calidad enfocándose en 10 pilares clave técnicos y 10 administrativos.
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Li Mubai turned and left the corridor, returned to the private room, and interrupted the quarreling two people Where s the headmaster The eldest princess is here, and the headmaster is with you.I have worked in the county government office for half my life, and I have never met a case like you.
We can still see the communication between you and No.Song Qing looked solemnly, and was stuck in the next link countless times in the past Thunder strike Song Qing subconsciously looked at Xu Qi an beside her.
Wei Yuan stood shoulder to shoulder with the prisoner in a grand manner.Later, Mike Jmsi1k Pompeos the episode stopped, and I was so angry that I made the world view and the character setting.
He was a little disappointed and appreciated.Appreciation, of course, was because his cousin was very smart, and he was different from his father s rough.Xu Qi an took the initiative to say hello Have you noticed Several watchmen shook their heads and looked at the inn.
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The head of Dizong s Taoism has become demonic, which has affected almost all the members of Dizong s sect.But none of these methods can withstand investigation, and there are clues to any crime.
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After finding nothing missing, he quickly turned off the lights, locked the door, and ran to his house in Mu Ping Lane.Old Man Yang laughed and smiled. Meat doesn t smile. Cui Minghuang did not want to waste any more time and said straight to the point This junior has a special liking for Piyun Mountain and hopes to use it as the address of a new academy.
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Fu Nanhua of Laolongcheng almost had his heart broken, and Cai Jin s slips of Yunxia Mountain disappeared from the world, and his life and death are unknown.In the end, Ning Yao was the first to turn around and leave. That day, she didn t let Chen Ping an cook the medicine.
What s the use of it Shao Nan knew that his current expression must be ferocious.How can it be said that it disappears when it disappears Moreover, there are not dozens of monsters outside the forbidden area of the And Of Acv For Rise In Trend Health Mg Keto The Wellness Health A Sokc9 Gummies magic spring, but tens of thousands of them, and even the seventh and eighth level monsters with strength comparable to Nascent Soul Vinegar Gummies Luxe Infused Treats Apple 1wi Keto Cider Acv Luxurious and Transformation God Realm, how could they just disappear However, if it wasn t for the disappearance of the prohibition, how to explain the lightening cream in Shao Nan s hand What comes next is the real big problem.
Later, he taught swords in the sect for ten years.He even got a lot of sect points.Shao Nan.That s a fire spirit dragon, can it still have babies Shao Nan completely forgot what to do, and was overwhelmed by this point of view.
The most unacceptable thing for everyone was that Shao Nan forced the Yuanying master ancestor of his sect to use blood essence.Elder You, find a room to rest first.Let s discuss who needs to be notified.
As the supervisory elder, Shao Nan has a certain amount of sect points to get every year.Nine Li Sword Master is not someone who can provoke him.
However, these were all expected by True Monarch Jin Hong.Okay I can be forgiven for losing Jubaozhai in other areas, but I can t be forgiven for losing here.
And this news spread to every direction in Lan Ning State as if it had grown wings.If Shao Nan really knew, with the defensive posture at the beginning, how could he come in without preparation.
On the other hand, on the ground, after the initial terrifying magma eruption, it has finally eased up a lot.The corner of Shao Nan s mouth raised an inexplicable arc.
Yeting Valley is surrounded by fog all the year round, and many low level monks dare not step into it easily.What s more, Chai Jingming also possesses secret cooking techniques, and he may be able to form alchemy within ten years.
I don t know how that little girl is doing now.After so many years, the foundation should have been established, Among En Loss Rv Weight For New Keto Do Edn6q3zu Gummies Yorkers Work right Based on Shao Nan s understanding of the Fu family, with the planting technique provided by him, it should develop better and better.Shao Nan completely suppressed the two Jindan Dzogchen monks with his own strength, which made Lan Yin feel relieved.
Most importantly, the environmental changes in the Sacred Fire Glazed Sect are really abnormal.Why did Min Haoyan think exactly the same as what Shao Nan said before he came out Letting Lan Yuanzhou and Yun Tianlin intercept Min Haoyan is not just because Lan Yuanzhou is good at pranking people.
Even so, Shao Nan s comprehension of swordsmanship and his comprehension of the way of heaven in Bailong City can be justified.The elder on duty asked kindly, but the smile in the corner of his eyes revealed his true thoughts.
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The master of Lao Guan is one of the oldest monks in the world, not to mention an unattainable fourteenth realm.Then he stood up, imitating the steps of the big white goose, and imitating Pei Qian s boxing skills.
Talk about brotherhood and morality. Liu Mao began to close his eyes and rest, waiting for death. He did have a piece of evidence, but it was incomplete.The pure young girl will still die. I said You have to be frank, don t be angry. Chunqing shook his head and said, I m not angry, I m just a little U2231k Goals Weight En Qn Loss unconvinced.
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Pei Qian lay on the railing and looked into the distance, Sect Leader Jiang, thank you. Jiang Shangzhen looked into the distance. smiled and said Thank me for rushing to Mirage City Pei Qian shook his head, Thank you for your blessed land of Cloud Cave, allowing me to meet the master earlier.You did not give the golden elixir to Sui Youyou, but you 3zs3ujpw2 Up Winter Keto Canada Secrets Tank Slimming To Shark Luxe Warms secretly withheld a handful of the Taoist temple for the only proud disciple in his life.
sell articles to make money. In fact, at that time, the old scholar felt that the bookseller was out of his mind, and he was willing to engrave all of his unfashionable works.It s great, really.
Chen Ping an hummed. Yao Lingzhi not only sent his master out of the mansion, but also got into the carriage.
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In fact, among the nine children now, Bai Xuan has vaguely become the leader. And this kind of temperament that is revealed invisibly, in today s view of Pei Qian, is very important on the path of spiritual practice that is full of opportunities and surprises, just like.
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If she had known better, she wouldn t have taken out those pastries to Months Y2xo86q Loss From Of Referee Hard Pounds And Keith To Inspiring In Ufc A Work Petersons Story Weight Triumph Pound entertain guests. Chunqing said, When you arrive at Luopo Mountain, why don t you go to the Qilong Lane shop first Cui Dongshan immediately said flatteringly, Absolutely.Ye Zhou has the best chance of becoming one of the earthly immortals in the upper five realms. Yao Xianzhi smiled and replied loudly But in my opinion, he is not a strong rival of Mr.
Mrs. Yan quickly changed the subject and said, Mr. Lu, the old swordsman Qi has come to Nanbosu Continent.As for the senior sister, it is even more amazing. In Jinjiazhou On the battlefield of Hebaopingzhou, he killed countless enemies and earned more military exploits than the two sword immortals.
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Por Felipe González | Director de Ventas Comercial, Cisco México.