El éxito en los negocios va más allá de vender buenos productos a los clientes; la mayor parte de las personas además de buscar obtener algo a cambio de su dinero, quiere una experiencia de principio a fin, la cual es enriquecida por el servicio al cliente, pieza fundamental en la relación entre empresa-consumidor. Para alcanzar la verdadera lealtad de los usuarios, la calidad en el servicio de la atención que se les proporciona debe ser una prioridad.
Si bien a través de los años la forma en que se brinda atención a los usuarios ha ido sufriendo cambios y adaptaciones, este servicio ha recobrado un gran protagonismo desde que las nuevas tecnologías irrumpieron en los procesos de compra de los productos.
La evolución de los canales de contacto
El teléfono fue y reinó durante varias décadas como el medio por excelencia para comunicarse con el cliente. Desde un comienzo, hizo más fácil y rápida la forma de comunicarnos, acortando distancias y aumentando la satisfacción de los clientes, además de permitir una comunicación bidireccional e inmediata.
Posteriormente, con la llegada de Internet, el correo electrónico permitió manifestar cualquier duda o inconveniente dejando un registro como soporte de dicha comunicación.
Con el apogeo y el nivel de penetración de internet en la vida cotidiana, las empresas y los clientes elevaron su nivel de interacción añadiendo la posibilidad de traer la vitrina de sus productos hasta la puerta de sus casas. Aunado a esto, las preguntas frecuentes redujeron el ciclo de contacto y relación con cada caso. Asimismo, se añadió el “chat en línea” con la finalidad de resolver rápidamente los problemas de los clientes y elevando la satisfacción de usuario.
La incursión de los teléfonos móviles incrementó la capacidad de los consumidores para interactuar con las empresas, exigiendo respuestas más rápidas a través de múltiples canales, que ahora se encuentran al alcance de la mano.
En la actualidad, la comunicación de las empresas con los usuarios alcanza las redes sociales, manteniendo un trato directo y personalizado con los clientes quienes activamente manifiestan los aciertos y errores de las empresas, mismas que cuentan con la capacidad de responder y solucionar los problemas que se presentan cotidianamente.
Si consideramos que el número de personas que utilizan la Internet en México se eleva a más de 65 millones de acuerdo al Estudio sobre los Hábitos de los Usuarios de Internet en México 2016 de la Asociación Mexicana de Internet, las empresas se encuentran obligadas a maximizar su atención a través de diferentes canales, siendo congruentes en todos ellos, es decir, entregando la misma experiencia, lo que hace a la esencia de la omnicanalidad.
La asistencia virtual (omnicanalidad + inteligencia artificial)
La tecnología no detiene su paso y se encuentra en constante evolución, por lo cual el servicio al cliente debe mantener el ritmo de dichos cambios. En la actualidad, las empresas atienden a un usuario omnicanal y el reto consiste en tener la capacidad de atender las demandas a través de todos los canales existentes, y ser constante en todos ellos.
El tiempo ha pasado y no sólo han cambiado los canales para ofrecer el servicio al cliente, sino también los consumidores mismos. Según el mismo estudio citado de la Asociación Mexicana de Internet, 77% de los usuarios de Internet en nuestro país entre 19 y 34 años, utilizan su smartphone como medio de acceso a la Web.
De hecho, los latinoamericanos entre 18 y 34 años son quienes pasan 12.7 horas al día usando su smartphone según el IMS Mobile in Latam Study, 2016. Además, en Latinoamérica las aplicaciones más usadas diariamente en el segmento millennial son WhatsApp, Facebook y Facebook Messenger. Por lo que tener presencia en redes sociales es imprescindible para cualquier marca.
Debido a su gran dominio de la tecnología, su necesidad de rapidez en las respuestas, su alto consumo de productos online como redes sociales y su exigencia por asistentes con personalidades desenfadadas, el segmento de usuarios de 18 a 34 años son el mercado ideal para el desarrollo de plataformas de atención y servicio al cliente que transformen la experiencia de los consumidores por completo.
Es así como surgen los asistentes virtuales (conocidos como agentes, bots o chatbots), a través de los cuales se abre paso a la Inteligencia Artificial enfocada en atender al cliente de forma inmediata. AIVO, desarrolladora de software que ofrece una nueva experiencia de interacción entre las empresas y sus clientes a través de soluciones tecnológicas con Inteligecia Artificial, confirma que los asistentes virtuales tienen la capacidad de interactuar con todos ellos al adaptar sus respuestas de acuerdo al canal que estén utilizando, incluidas las redes sociales. Además, los asistentes virtuales ofrecen atención las 24 horas, los 7 días a la semana.
La incursión de los asistentes virtuales en la atención a clientes es el siguiente paso que tendrán que dar las empresas para poder abarcar el vasto universo de comunicación con el que se enfrentan en el presente y así seguir satisfaciendo las inquietudes de los usuarios. Renovarse o descuidar a los consumidores, esa es la cuestión.
Nómada por naturaleza, el ser humano ha encontrado en los viajes una manera de saciar su curiosidad por conocer el mundo, lo que ha generado una próspera industria.
Un estudio mundial calcula que la demanda por profesionales en el área es superior a la oferta en una proporción de 6:1. Otros predicen que la relación podría ser más drástica: de 9:1.
Mayor automatización se traduce en crecimiento financiero y promete mayor productividad. Las compañías altamente automatizadas son 6 veces más propensas a incrementar sus ingresos.
Es necesario integrar las estrategias de atención sin importar si la interacción con el usuario se produce a través de un chat, llamada telefónica o en redes sociales.
Before it even arrived, a gust of dark wind from the Nine Nethernesses hit him face to face.Each of these formation symbols was a formation technique, which was compressed by Gongshuban into the talisman.
With the help of fellow Daoist, our chances of winning will be greatly improved.As long as the Nine Nether Yin Wind is not extinguished, these restrictions can continue to operate.
not see.After a while, there was a soft clicking sound, and I saw the setting sun demon s eyebrows shattered, showing a big hole as thick as a thumb, from which blood gushed down, and then the setting sun demon s body disintegrated, all the way down from the head Flying in the sky as fragments.After this battle, Zhu Rong s primordial spirit was exhausted and survived It didn t take long to dissipate, and only had time to leave the last memory.
In an instant, dozens of mysterious magic powers hit Xu Yang.Once the time was too long, the consequences would be unimaginable.
His consciousness swept out, and there were huge boulders and sparse vegetation around him.They were in doubt for a while, and quickly arranged some affairs, leading Guangningzi and fellow old monks to follow behind secretly.
The thickness of the fist continues to move forward.After thinking about it, Xu Yang immediately left the gate and flew out of the cave.
A strong curse force landed on it, making it stand still, and the Heaven Punishing Sword shot into the Shadow Leopard s body in a flash.It seemed that it used to be a mortal city, and there were faintly visible bones buried in it.
If Xu Yang wants to leave this world, he can only go to the senior ghosts and God Sect.Under the powerful insight of the eye of witchcraft, the barriers on the stone gate were penetrated one after another.
At this time, Xu Yang had fled to the outer edge of the Ascension Passage.Shaking, suddenly an inexplicable breath gathered.The pure fire of pure yang is so powerful that Huang Tian dared not neglect it.
Daoist Gaifeng said solemnly.Fairy Tongming nodded, and the two of them acted quickly Kevin James’ Weight Loss Success: The Lifestyle Changes That Made a Difference Can You Have Milk On Keto Diet to seal the place tightly so that no trace of demonic energy could leak out, and re strengthened the sealing crystal to completely silence the demonic body inside.Xu Yang nodded to the disciples, opened his mouth and said I, Xu Yang, is the Fourth Supreme Elder.
She had delicate features and a slender figure, but her temperament was cold.In addition, Ao Lie, the five clawed golden dragon, revealed a big secret to him, which he kept in his heart all the time.
At this time, there were many people standing outside the palace.After fighting like this for a while, the ghost beast was completely killed, and then these people surrounded Xu Yang in a flash, and attacked them without saying a word.
Although these imprints of laws of laws have not been completely unified, they are still extremely powerful.Naturally, he was extremely cautious.The swarm of golden swords and pure yang true fire flew out, turning into a golden giant sword, and a colorful phoenix to hit the man in black robe.
Xu Yang waved it into the Pure Yang True Fire, and the Pure Yang True Fire slowly refined and gradually increased its power.Seeing a stalemate, Mutated Heavenly Tribulation launched another attack, and silver thunderballs the size of footballs fell towards Xu Yangyang at high speed.
Xu Yang hurriedly controlled the giant sword to resist, and at the same time shook the Dutian banner.Sitting on the throne, the ancestor of the Agate Pavilion held the token of the Pavilion Master and said with a smile Everyone is very polite, please sit down Let s continue to discuss things.
This large net is the top grade Lingbao Futian net, which is made by Ouyang Feng collecting the skins of thousands of snakes and refining various natural materials and earth treasures.There was a crack in the ghost world there, but fortunately it was suppressed by the Ziyang sect, otherwise it would have been ruined.
The Sunset Demon Lord took the opportunity to stay away from Rahu.
As soon as the words came out, everyone in the hall turned their heads back and forth, only to see five people walking outside the hall, It turned out to be Agate Patriarch, Jin Shengtian and others, and the last one was Guan Xing.I also ask fellow Taoists to help.After that, let s talk about other things Huan Linger asked with a straight face.
Xu Yang snorted coldly, and called Bai Ru and Wu Feiyang, Take care of the injured disciple quickly, and find out the traitors of the sect for me, first temporarily detain them, and then declare the official punishment, according to the official sect rules.The thousand year ghost face trees Does Aloe Vera Help Weight Loss Why Quick Weight Loss Pills Could Be Your Best Bet for Losing Weight Fast have the same spiritual wisdom as human races, and their cultivation level is comparable to ghost monks.
Xu Yang knew that Gai Feng and Sunset Demon Zun were shocked, but he didn t waste time talking nonsense, and immediately launched an attack on Sunset Demon Zun.This beam of ghostly light was ten meters in diameter, and How Long Does It Take to Lose 20 Kilos Is Strawberry Keto Friendly the ghostly energy contained in it was so huge that it directly shrouded Xu Yang s attack inside.
After Navigating the Side Effects of CBD Oil Cbd Tallow Balm hearing this, Xu Yang frowned and said The two ultra long distance teleportation arrays in Wanbao Pavilion were destroyed by the Sunset Demon Lord.Xu Yang has nothing to do with it.Method.This time the Wu Dao Jue broke through, the Tianzhu Sword finally changed.
Heisha s head exploded and his brains splashed out.Xu Yang s magic power was about to be exhausted, so he had no choice but to use the Immortal Golden Body Jue.
Liu Bing rolled his eyes, turned to look at Xu Yang and the three beside him, and said darkly, Aren t the three fellow Taoists going to make a move Are you Keto Approved Fruit Can You Lose Weight by Drinking Apple Cider Vinegar? Tips and Tricks going to wait for the fisherman s profit Hearing Liu Bing In other words, the expressions of the other Nascent Soul cultivators sank, and they all looked at Xu Yang and the others.
I will recover for my junior brother to protect the law.The blood ghost king reappeared, the mysterious copper piece, and the situation in Yongzhou did not wait for him to stabilize his figure, and a fierce attack came from his head.
They looked up and found some gold and silver items.He didn t expect the Vulcan Zhu Rong to be so unlucky.
Patriarch Blast flew straight into the crack and went straight to the ground.was about to be hit by the Heaven shattering Seal.In desperation, Heisha had no choice but to let go of the Tiger Roaring Knife, and Bai Di was overjoyed with a move of consciousness, the Tiger Roaring Knife quickly flew out of the Yin Yang bottle and returned to his body, without the restraint of the Tiger Roaring Knife, the speed of the Yin Yang Bottle increased rapidly Returning to Heisha s body, the sky shattering seal was smashed into Cbd Bites Gummies For Diabetes CBD Gummies for ED: Where to Buy – Industry Guide the air.
Luo Hu has already joined the Jiemo Dao, and now he ranks among the three elders of the Jiemo Dao.He won t hunt and kill me for this.Besides, Xu is quite a vegetarian Yang looked at the demon ape and said, It s time for the fellow Taoist to fulfill his promise Hearing this, the demon ape rolled his eyes and shook the stick in his hand as if he was going to attack Xu Yang.
According to the agreement between you and me, Da Song Moxiu will be at my disposal.If I see something right, most likely it has been secretly taken away by Yuanshi Mozun.
Even the sword marks on the back were like this.All the power was suppressed.This sword light was too peculiar, and the law of chaos and ambiguity in it was beyond his knowledge.
A small space was opened up in the cauldron.The area was not small enough to be hundreds of square meters.At that moment, his physical body entered Shinansheng s sea of consciousness along with the world projection Otherwise, it would not be so easy to win this battle.
The same is true for the Yin Yang bottle, which contains part of the black and white origin of the black sand, and it is also an excellent tonic to integrate it into the magic map.The grey clothed old monk on the opposite side had white beard and hair, his body was as thin as a stick, but his Choice CBD Gummies for ED Reviews: Pros and Cons Can You Eat Spaghetti Squash On A Keto Diet spiritual pressure was earth shattering.
The face of the Phantom Demon Patriarch changed, he turned the Show Pctures Of All Male Enhance Pills Condor CBD Gummies for ED: Effectiveness and User Experiences magic weapon in his hand to block the sword silk attack, and then quickly backed away to look at Xu Yang.And the Heiminghan light and the strange treasure were also powerless to resist, and were shattered by the golden sword insect swarm in the blink of an eye.
After sitting down again, Du Heng asked, Do you usually feel that your waist is tight There is a tight feeling, like a belt being strangled tightly.In his limited knowledge, women in the family are the ones who make the most decisions.
It s been more than two years and it still has no effect.At this time, Du Heng particularly wanted to earn this face.
You can tell from the fact that she offered to help Du Heng.The faces of the patients and family members were full of worry, Doctor, what s wrong with my dad Xu Pinglin comforted the family members, Don t worry, let s check first.
I have ignored Zhao Xinfang since childhood, and the look in Zhao Xinfang s eyes tonight, is that what a parent can expect Trash is not enough to describe the bad character of both of them.She had an establishment, and her uncle was in the Social Security Office.
His physique is basically Unlock the Secret: Kelly Clarkson’s Ultimate Fitness Tips for Unstoppable Motivation! Best Free Keto Diet Plan insulated from alcohol. Of course, this kind of physical condition is not good, but if you only drink a little bit at a time, it will come and go quickly.Wu Buwei no longer struggled with the use of aconite, but continued the question just now, Why use ephedra, aconite and asarum Soup Ephedra induces sweating and relieves the external symptoms, while Aconite warms the meridians and assists the yang, so as to encourage evils to go out.
At this time, looking at the patient s almost recovered cheek, Du Heng felt a sense of accomplishment for the first time.You are laughing so hard. It would be really funny if the needle sticks in the wrong place.
Du Heng s first and only rural entrepreneurship ended in vain.But this The three of them have been seconded by the township government for almost a year.
When he saw Wang Shuqiu s message, he just treated it as a friend greeting each other.Although it is small, it is still a favor. How could such a shrewd person not see the hesitation on Du Heng s face, how could he not see Du Heng s anger.
Take a sitz bath twice a day. Du Heng took out the prescription paper he had just put away again, The dosage has been written down.The first city hospital gave me high dose hormone therapy, oxygen inhalation and other methods, but they didn t work.
Because apart from this, she must have seen clearly what Mi Wu did for such a long time, but she was still able to go shopping in a lingerie store with this woman, which made Du Heng a little confused.Once again, he was grateful to the doctor from the bottom of his heart.
But what to say It s okay to be thin, but too thin is not good.For patients with heart failure and respiratory failure, when there is no particular danger, it is the breath that comes and goes.
tonify kidney yang and replenish essence and blood.Sister Wang, I remember that my brother in law just mentioned his talents as a director a few years ago, right Yes, he was promoted after New Year s Day.
Xu Yang was helpless How Many Almonds Can I Eat On Keto Diet Gina Rodriguez Weight Loss 2025: Her Fitness and Diet Secrets Revealed for a while, this place was too unfavorable for him, and he could not deal with the two Baidi with only his physical strength.The aura and laws of heaven and earth seem to be able to be mobilized at will, but Xu Yang knows that this is an illusion, and his realm has not yet reached This, but it is enough to make him stronger to deal with Shinansheng.
Xuandi said anxiously.Huangtian is Xuandi s senior brother, he doesn t want him to perish here, that would be extremely detrimental to the Ghost Sect, and Gongshuban would definitely go crazy with Rachel Recchia Weight Loss The Incredible Transformation of Actor Ethan Suplee Weight Loss Journey: What You Can Learn by 2025 joy.With a bang, the giant of Huangquan was shocked and retreated steadily, and a deep sword mark appeared on its fist, in which the chaotic sword energy tumbling made the wound unable to heal for a long time.
As for closing the space channel, she can t do anything about it.After flying for seven days, Xu Yang and his group finally approached the central area.
Yaoyao giggled, Senior Brother, Mrs.I am too modest, since it is the order of the master, I will not shirk it, so I will leave now, and the blessed land of Langhuan will be stabilized by Senior Brother Lao.Upon closer inspection, these golden sword worms were a little strange, some of them were mutated.
There was a crackling sound, the crack in the space was hit and collapsed, and a huge black hole appeared on the spot, all the monsters were trapped in the space channel, and without the coordinates of the Tianyuan world, they could no longer come here.As soon as he came in, he discovered the change.The western part of the mainland had changed drastically, and a strong demonic energy permeated the entire western region.
Seeing this, Xu Yang nodded in satisfaction.He had limited time and was in a bad mood, so he didn t want to waste time with these people.Daoist Gaifeng made a tactic with both hands, a Nine Heavens Phaseless Stellar Wind, and an Infinite Stellar Sha emerged and quickly merged into one, turning into a green and red mixed The kamikaze blasted the setting sun demon.
The powerful secret technique, once used to shake the earth, huge golden palm prints are continuously printed out.He raised his hand and threw the ball of order to meet the opponent.
Take advantage.After the aura passed, Xu Yang came to the opposite teleportation array through the teleportation channel, and someone came to Keto One Pills Shark Tank: User Feedback Is Ratio Keto Yogurt Good For You greet him immediately.And Huan Ling er s pink aura suddenly burst and dissipated, revealing the saber ring inside.
Xu Yang pondered for a while, then opened his mouth and said I can return Yuanpan, but you must agree to me three conditions, and I will participate in it.After Soul Eater left, Xuan Mingzi and the others no longer had any scruples, and immediately suppressed everyone in the Ziyang Sect.
Among them, the Yellow Emperor and the Qing Emperor are about to transform into gods.Senior sister can do whatever they want with confidence.
Por Martín Frascaroli | Fundador y CEO de Aivo.