Por Felipe González | Director de Ventas Comercial, Cisco México.
El negocio de la hospitalidad, conformado por los viajes de negocios o placer, hotelería, entretenimiento, transporte, restaurantes y todo lo que tenga que ver con la parte lúdica de la vida vive en estos momentos una revolución por la digitalización y el uso de tecnología que permite conocer en tiempo real cuál es la necesidad que se le presenta a cada persona.
Nómada por naturaleza, pero sedentario por múltiples razones, el ser humano ha encontrado en los viajes una manera de saciar su curiosidad por conocer el mundo, lo que ha generado una próspera industria de resorts, cruceros, y centros de congresos.
La “hospitalidad” representa en la actualidad 3% del PIB mundial, por lo que Cisco ofrece soluciones que apoyan la digitalización de las organizaciones que participan en el mismo, para hacer de los viajes, experiencias únicas e irrepetibles, como sucede, por ejemplo, con los visitantes a la Arena MGM de Las Vegas, Nevada, donde los huéspedes desde su llegada reciben información de sus reservaciones de espectáculos deportivos y musicales, restaurantes y demás atractivos del complejo turístico , casino y centro de entretenimiento.
En el caso específico de México, la industria turística, que recibió cerca de 40 millones de visitantes el año pasado, representa ingresos para el país por más de 21 mil millones de dólares al año, 8.7% del PIB, al ofrecer al viajero 63 aeropuertos internacionales, 58 centros de convenciones de clase mundial y atractivos turísticos para todos los gustos, como son: 150 zonas arqueológicas, ciudades coloniales y playas, además de 58 centros de convenciones de clase mundial por lo que el país ocupa el 5to lugar en el sector de reuniones en el continente americano y el 21 a nivel mundial.
Las cadenas hoteleras y de resorts en el mundo están conscientes de lo difícil que es mantener fiel a un visitante a una marca en especifico y que puede lograrse en buena medida través de la digitalización de los procesos internos de los colaboradores y de servicios al huésped, por lo que Cisco desarrolló una arquitectura de soluciones que abarca tres aspectos fundamentales: empoderar al personal y equipos de trabajo de los hoteles y resorts con herramientas que ayuden a realizar mejor su trabajo; herramientas innovadoras que permitan al huésped tener una experiencia que lo haga fiel a la marca (engagement) y por supuesto ciberseguridad que proteja los datos de todos los involucrados.
Empodere a sus colaboradores para transformar la experiencia en hospitalidad:
Gracias a la era digital, los colaboradores de la industria de hospitalidad han evolucionado de estar simplemente sentados atrás de un mostrador a verdaderos consultores para sus huéspedes a través de tecnologías móviles que permiten acelerar la asignación de habitaciones, aplicar promociones y ofrecer reservaciones para actividades de entretenimiento dentro y fuera de las instalaciones de los resorts, cruceros, casinos, arenas de espectáculos, entre otros. Además, estas herramientas digitales aceleran la capacitación de los colaboradores y mejoran su capacidad de comprensión sobre nuevos servicios y la resolución de problemas se acelera y hace más eficiente.
Haga a su huésped fiel a la marca:
Existe una gran oportunidad para “fidelizar” a los clientes, razón por la cual se busca retenerlos, por lo que herramientas digitales como las de Cisco, permiten que los viajeros obtengan experiencias personalizadas a través de sus dispositivos móviles desde su llegada al establecimiento o crucero y con una robusta red Wi-Fi, se les puede informar sobre los servicios y mapa del mismo, programas de lealtad, entretenimiento y compras reforzado con herramientas punto a punto de alta resolución para videos interactivos y promociones.
Seguridad, misión crítica para el crecimiento:
Mantener los datos seguros, tanto de los huéspedes como de los colaboradores debe ser siempre una prioridad. En estudios se ha demostrado que 73% de usuarios de algún bien o servicio camban de proveedor o marca si no se mantienen seguros sus datos. Cisco ofrece a sus clientes un ecosistema punto a punto que entrega seguridad digital a los huéspedes, colaboradores, sistemas y a la marca, ya que ofrece un portafolio de arquitecturas que incluye hardware, software, servicio y consultoría.
Gran parte de los inconvenientes al viajar o al asistir a un evento se presentan por la falta de coordinación entre el lugar que ofrece el servicio y el cliente. La falta de un boleto, la demanda de un insumo, la pérdida o descompostura de una llave para abrir el cuarto de hotel o para limpiar alguna zona se resuelve de inmediato a través de la digitalización, lo que permite obtener una experiencia amigable, sin necesidad de perder el tiempo en llamadas, en esperas o en trámites innecesarios, por lo que los clientes logran una satisfacción completa en los servicios que reciben.
La industria de la hospitalidad ya se encuentra totalmente inmersa en la cuarta revolución industrial, lo que sin duda generará un gran crecimiento en este sector tan importante para el PIB mundial.
La #demanda de entregas rápidas está en su punto más alto, y adaptarse a esta tendencia puede marcar la diferencia entre el éxito y el estancamiento. Con la entrega en el mismo día a través de crowdsourcing, tu empresa puede cumplir con las expectativas de los clientes, optimizar #operaciones y expandir su mercado.
Descubre cómo la entrega en el mismo día puede transformar tu negocio
Hoy, en un mundo repleto de ofertas de marcas y servicios, querrás darle valor a tu producto ofreciendo un trato cercano y personalizado y lo mejor de todo, es que puedes comenzar a hacerlo desde hoy.
Tesla nos ha demostrado lo fundamental que es abordar la digitalización de la cadena de suministro en el marco de una estrategia y un contexto empresarial, respetando y aprovechando el conocimiento de la empresa en lugar de intentar suplantarlo.
Descubre cómo tu empresa puede beneficiarse de un ecosistema logístico integrado y supera los desafíos de la #cadenadesuministro de manera eficiente y efectiva. Aprovecha el poder de una plataforma digital para mejorar tu logística y cumplir con las crecientes expectativas de los clientes.
Following his order. Hundreds of people were clearly arranged and taken away from the scene by the detectives.I don t know how much time passed. Lin Beichen suddenly trembled all over, his slightly closed eyes trembled slightly and slowly opened them.
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Three groups. Bang At this time, a huge explosion sounded.Hua Hua The heavy rain fell like a waterfall. The rain showed no intention of stopping to take a break.
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Lin Beichen also laughed and didn t care. He studied thunder magic all day long.He took out his mobile phone and took a photo of the outline, and then sent it to the dormitory group.
Also, you won t be here tomorrow. Let s talk to the orphanage today.
Senior brother Wang Shiyuan, who came with him, saw the female cultivators from You Yuexian sect looking towards them, and hurriedly adjusted his clothes, and his breasts Pull it out, be proud of it.When he was only a few dozen miles away from Doukui Island, Ye Ling Kourtney Kardashian Gummies Sleep: A Comprehensive Guide to Better Rest with Lemme Sleep Gummies (uecLZ)
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The four girls looked at their master with eyes full of tears.Now it is urgent. I m leading you to find a remote ravine where you can meditate and recover.
I always drink with Brother Ye. It s a pity that your cousin, the owner of Zuihua Villa, has gone back.You are free to roam Ye Ling suddenly turned around and saw that the visitors were none other than the two sisters Lu Binglan and Lu Xinmei.
It s good now. Once we meet the demon cultivator from the East China Sea, only you and I can deal with it.Ye Ling grabbed the side of the boat and looked outside.
Remember You need to bring more capable helpers. You are from the Dongzhuling Mountain lineage.Although each time is different and she is unfamiliar with these plants and trees, she still has experience.
Seeing Tang Die pointing at Ye Ling, Lin Yusheng s eyes widened Ye Ling said calmly Ye s pseudonym is Xie Xiu Muhan.Ye Ling continued to sit cross legged and meditate, absorbing the spiritual power of the disguise elixir.
He stretched out his ferocious fins, brewed a dark blue water ball, and spit it out Bo I heard a violent sound of water, the current surged, and the waves of the water ball exploded.You can live wherever you want Look at the many houses, courtyards, and attics in Moyun Village.
But then he saw his senior brother and second senior sister looking at him with expectant eyes, and naturally he couldn t let them down, so Ye Ling nodded Okay Let s go together Senior sister will go and inform old teammates, Lu Da Miss.When he saw that no one else was following him, Zhou Tong an turned pale and shouted Ye Ling Back then When I was in the Ancient Demon Sealing Realm, I heard that more than a dozen people went to the Lianshan Demon Sealing Platform.
And the green striped yellow toad is squatting under the peach leaf coral tree, staring at the ice butterfly and the red fire green tailed leopard that are coming again.What kind of elixir is this Ye Ling just asked casually, presumably because of the child s knowledge of vegetation, he could only describe its shape but not the reason.
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A helpless and bitter smile appeared on his face.
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m here just to make friends with you Mi Yi seemed to be very interested in Li Shiming and said with a chuckle.
Chapter content in the web version is slow. Please download the Haoyue Novels app to read the latest content.Their job was to build roads across mountains and rivers, build bridges, chop wood for fires, dig ditches and carry water, and build camps.
With his spiritual thoughts, his micron level perception is enough to detect any subtle changes in the alchemy furnace.In a real battle, it would not take such a long time to cause damage.
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The formation mage has produced the formations of the Starlight Sea.If there is no means of detecting space fluctuations, and if there is no ability to decipher the cave formation, even if you know there is a cave here, you will not be able to find the location of the cave.
At that time, Qin Hu felt like five thunders were striking his head.He knew very well that once word spread about Li Shiming s alchemy ability, even if the reward proposed by Li Shiming was difficult to get, more and more Yuanying monks would come to Li Shiming to make alchemy.
You don t need to contact me, I will contact you with this contact card Old Ancestor Li waved his hand and said.When the time comes, let Li Yuanba enter the Green Field Cave to find resources.
This was the last glance of his life. Young Master, Mr.In addition to several fourth grade spiritual fruits and several fourth grade spiritual pills, a fourth grade corpse refining resource gave him some unexpected surprises.
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The situation in the cave was still unclear. It would be a pity if the battle destroyed anything.It will be a big deal if trouble occurs. Trouble Brother Hu continued.
The growth potential of the phantom dragon is huge.The prerequisite is to have enough cultivation resources, and the third level corpse refining resources are also extremely precious.
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The computer room space is equivalent to an independent small world, a space that has no connection with this world.Each time he refines an additional fourth grade elixir, he can accumulate an amount of Yuan for himself and his clone Li Yuanba.
When he arrived next to Li Shiming, he introduced the alchemy furnace in front of Li Shiming.
Even the screening rights in France have been sold, right He really doesn t have a theater in France Li Yanhong stared at Zhang Sheng with her eyes wide open.After all, Avery Tashi is a qualified film critic. He took a deep breath.
Everyone had different divisions of labor, and they didn t know what they were doing.Looking at the Taiwanese one, the unknown actor stood up excitedly and cheered Gao Hui suddenly stared at the professional judges on the stage.
Like rivers, big fish eat small fish, small fish eat shrimps, and those who cannot eat shrimps will starve to death.But after Zhang Sheng ended, he gradually became enemies.
After the banquet, the place was in a mess. Many villagers began to help pack things.Really Are you sure But he didn t feel tired. Not only did he not feel tired, but he was very energetic and even somewhat high spirited.
Finally, he lowered his head carefully and picked up the phone.You shouldn t have given Zhang Sheng s number to him.
Anyone who watches the videotape will die suddenly within one day There was another knock at the door.This data is the performance summary of China General Entertainment Company at Does Apple Cider Help Lose Weight? 5 Success Stories from 2025
the end of 2009.
At the road intersection a little closer
Cai Sha also followed these security personnel to stop the villagers.What an ordinary face, but it really stands out from the crowd After Zhang Sheng worried about himself for a while, he pushed up his glasses, and then replied to Lin Xia with a text message.
Half of our life savings were burned by that small fire.Looking at the pages of Breaking the Sky , Zhang Sheng narrowed his eyes.
I hope you are grateful for these sufferings
After hearing this, Zhang Panpan was stunned for a moment.Ah What poster At the same time, he planned The time outside was only ten minutes different from the time in reality.
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At most, it is another income. Even though it is the setting sun, the skinny camel is smaller than the horse.But from Zhang Sheng s perspective now, this profession is pretty awesome.
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It was considered his second entry into the palace.
To put it bluntly, Gao Hui hopes to use movies such as Thunder , Three Kingdoms , Wind and Cloud to help set off Paging 1988.Every department in the team can move forward. Another department moves forward.
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Then the red carpet rolled out, and a young man in a tuxedo gently made an invitation gesture to him Get in the car, Mr.
Por Felipe González | Director de Ventas Comercial, Cisco México.