Por Felipe González | Director de Ventas Comercial, Cisco México.
El negocio de la hospitalidad, conformado por los viajes de negocios o placer, hotelería, entretenimiento, transporte, restaurantes y todo lo que tenga que ver con la parte lúdica de la vida vive en estos momentos una revolución por la digitalización y el uso de tecnología que permite conocer en tiempo real cuál es la necesidad que se le presenta a cada persona.
Nómada por naturaleza, pero sedentario por múltiples razones, el ser humano ha encontrado en los viajes una manera de saciar su curiosidad por conocer el mundo, lo que ha generado una próspera industria de resorts, cruceros, y centros de congresos.
La “hospitalidad” representa en la actualidad 3% del PIB mundial, por lo que Cisco ofrece soluciones que apoyan la digitalización de las organizaciones que participan en el mismo, para hacer de los viajes, experiencias únicas e irrepetibles, como sucede, por ejemplo, con los visitantes a la Arena MGM de Las Vegas, Nevada, donde los huéspedes desde su llegada reciben información de sus reservaciones de espectáculos deportivos y musicales, restaurantes y demás atractivos del complejo turístico , casino y centro de entretenimiento.
En el caso específico de México, la industria turística, que recibió cerca de 40 millones de visitantes el año pasado, representa ingresos para el país por más de 21 mil millones de dólares al año, 8.7% del PIB, al ofrecer al viajero 63 aeropuertos internacionales, 58 centros de convenciones de clase mundial y atractivos turísticos para todos los gustos, como son: 150 zonas arqueológicas, ciudades coloniales y playas, además de 58 centros de convenciones de clase mundial por lo que el país ocupa el 5to lugar en el sector de reuniones en el continente americano y el 21 a nivel mundial.
Las cadenas hoteleras y de resorts en el mundo están conscientes de lo difícil que es mantener fiel a un visitante a una marca en especifico y que puede lograrse en buena medida través de la digitalización de los procesos internos de los colaboradores y de servicios al huésped, por lo que Cisco desarrolló una arquitectura de soluciones que abarca tres aspectos fundamentales: empoderar al personal y equipos de trabajo de los hoteles y resorts con herramientas que ayuden a realizar mejor su trabajo; herramientas innovadoras que permitan al huésped tener una experiencia que lo haga fiel a la marca (engagement) y por supuesto ciberseguridad que proteja los datos de todos los involucrados.
Empodere a sus colaboradores para transformar la experiencia en hospitalidad:
Gracias a la era digital, los colaboradores de la industria de hospitalidad han evolucionado de estar simplemente sentados atrás de un mostrador a verdaderos consultores para sus huéspedes a través de tecnologías móviles que permiten acelerar la asignación de habitaciones, aplicar promociones y ofrecer reservaciones para actividades de entretenimiento dentro y fuera de las instalaciones de los resorts, cruceros, casinos, arenas de espectáculos, entre otros. Además, estas herramientas digitales aceleran la capacitación de los colaboradores y mejoran su capacidad de comprensión sobre nuevos servicios y la resolución de problemas se acelera y hace más eficiente.
Haga a su huésped fiel a la marca:
Existe una gran oportunidad para “fidelizar” a los clientes, razón por la cual se busca retenerlos, por lo que herramientas digitales como las de Cisco, permiten que los viajeros obtengan experiencias personalizadas a través de sus dispositivos móviles desde su llegada al establecimiento o crucero y con una robusta red Wi-Fi, se les puede informar sobre los servicios y mapa del mismo, programas de lealtad, entretenimiento y compras reforzado con herramientas punto a punto de alta resolución para videos interactivos y promociones.
Seguridad, misión crítica para el crecimiento:
Mantener los datos seguros, tanto de los huéspedes como de los colaboradores debe ser siempre una prioridad. En estudios se ha demostrado que 73% de usuarios de algún bien o servicio camban de proveedor o marca si no se mantienen seguros sus datos. Cisco ofrece a sus clientes un ecosistema punto a punto que entrega seguridad digital a los huéspedes, colaboradores, sistemas y a la marca, ya que ofrece un portafolio de arquitecturas que incluye hardware, software, servicio y consultoría.
Gran parte de los inconvenientes al viajar o al asistir a un evento se presentan por la falta de coordinación entre el lugar que ofrece el servicio y el cliente. La falta de un boleto, la demanda de un insumo, la pérdida o descompostura de una llave para abrir el cuarto de hotel o para limpiar alguna zona se resuelve de inmediato a través de la digitalización, lo que permite obtener una experiencia amigable, sin necesidad de perder el tiempo en llamadas, en esperas o en trámites innecesarios, por lo que los clientes logran una satisfacción completa en los servicios que reciben.
La industria de la hospitalidad ya se encuentra totalmente inmersa en la cuarta revolución industrial, lo que sin duda generará un gran crecimiento en este sector tan importante para el PIB mundial.
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Because this can maximize the defensive advantage. But once you can t withstand the attacker from the front, you will give up your defensive advantage in vain to attract the wolf into the house.After all, he has the potential to be a king of the same level, and with so many abilities, his level is stuck.
At that time, Qin Hu felt like five thunders were striking his head.For miners in the Falcon Principality, don t even think about such things as enthusiasm, and don t expect management.
That s right Po Jun suddenly realized. If they get beaten, they have accomplished their mission.However, Qin Hu later turned out to be almost useless except for being a playboy.
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That s why he had to give the opponent a backstab right away.Because the main force in maritime battles is warships, as long as the ability to control the ships is not lost, level and skills are secondary.
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the plan, Zhao Hao found that what he had to do was to get a boat first.Just when a group of pirates were preparing to inquire for more information, the pirate who was holding a wine bottle in one hand and a lookout glass on the lookout post felt that his vision was blurred, as if he saw something.
But the subtext is to give Zhao Hao an opportunity to refute and explain.Buzz A dazzling light emerged, covering the open space not far away.
And his wait was not in vain. A few days later, he received a crucial piece of information.300 Summon Homan directly. With the other party, the vampires summoned later can be better commanded.
However, strictly speaking, this is not the ability of the Storm itself, but the ability of the Angel Wings, a fourth level strategic treasure, which is just attached to the Storm.Buzz At this moment, a buzzing sound sounded in the northern sky.
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The opponent s thigh is the ancient god of death. Now you know why Zhao Hao said that Xiaozi Jian was in cahoots with someone, right.Each vampire began to evolve after killing several poisonous flies.
And he himself walked towards the wall of bones. Sir Ellie and the shadow swordsmen guarded the wall of bones tightly, not giving the cultists a chance to get close.Of course, the Falcon Principality is privately called the Devil s Nest.
Teams appeared from around the battlefield and rushed towards the pyramid at full speed.Fighting machine Everyone will feel this way when they see the Wind King Pterosaur.
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When Li Yuanba saw this, he couldn t help but sweat profusely.He was unable to escape into the sect because Li Yuanba stood between him and the mountain gate.
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The most important thing is the defense of Taichu Sect s Yuanying monks and the seven great monks.He had had enough for a long time. The person who died this time was the great monk Ning Xi.
The moment he appeared, the four Yuanying monks stopped fighting.That was when he observed the process of clouds, rain, thunder and lightning under the influence of the Five Elements Rules in the Bansheng Cave Heaven, and observed the formation of the rules of thunder and lightning.
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the fellow monk, but also a reply to Li Shiming.This kind of thing was originally done secretly, and if Brother Qiao succeeded, as long as there was no evidence afterwards, it would only be Jianyi Chongxiao Pavilion who was suspicious.
The fourth grade top flying boats obtained by Li Yuanba and Li Shiming all appeared for special reasons.When Great Monk Wu Ge saw the horse headed creatures in the late fourth grade hell retreat, he turned into sword light without any hesitation and approached the horse headed creatures in the late fourth grade hell.
Such a half step great power will appear every one or two thousand years.Judging from the scope of the Taichu Sect s mountain gate, he might have to stay here for several years.
When he left Ancestor Ge s place, he was still thinking about how to get more Fantasy Moon Spirit Fruit from Qianhuan Sect
Just after leaving Ancestor Ge, I received an invitation from Ancestor Zhan.No He just wanted to use his spiritual power to destroy the mortal objects in the warehouse, but it was already too late.
This method of revenge can be said to be an absolute revenge, otherwise it would not be possible.Anyway, the mountain gate of Taichu Sect was right there, and he couldn t escape.
This time, Jianyi Chongxiao Pavilion raided the Baidi Sect and killed a large number of Yuanying monks.Although there are mid stage Nascent Soul monks on duty, there is a possibility that the mid stage Nascent Soul monks will not be able to react in time.
Senior monk Duan Zhang had already received a lot of benefits and would not kill Li Yuanba at this time.There are many ways to strengthen the Six Yang Spiritual Fire.
Storage bags. The treasure talisman is much worse. Anyone can use it. If it is stolen by someone, it can never be found again, and the items inside can only be used at a discount to others.Although there are many monsters living in the canyon, the preferences of monsters and monks are different, and many special spiritual herbs have slipped through the net.
Qingyang and Chen Biwang thought that they might have to spend the next half month like this.The boss of the Qin family did not make a breakthrough in the end, so the second uncle in his mouth is the second generation head of the Qin family.
Without them, he might have died by now. Is it so easy to deal with a sixth level Qi Refining monk I have really underestimated the monks in the world.But this Foundation Building Pill is too valuable. I have always regarded Yu Mengmiao as my sister.
Perhaps because they had received the news in advance, the Immortal Gate of Qingfeng Palace was actually opened wide.Not long after entering the underground palace, we encountered blood bats.
Suddenly, there was an endless rumbling sound in the entire stone hall, and the surrounding walls began to vibrate, shaking everyone s ears, almost catching up with the noise of the group of blood bats just now.It will be more than half. An hour later, everyone s physical strength gradually recovered, and their energy was replenished to a certain extent.
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At this time, Qingyang finally confirmed that the reason why this group of Mountain Shocking Rats is so huge is that it is composed of five small groups of Mountain Shocking Rats.There is only one Foundation Establishment Pill left, which is not enough for Qingyang to break through the Foundation Establishment stage in one go.
You shouldn t have spent them all by now, right Of course Qingyang knew that the other party would not be able to take the first place in the competition.The same is true for Qingyang. He has already cleaned up the talismans, leaving only the necessary items and some common supplies.
If the situation is really urgent, he can even separate a few alcoholic bees from the black bear monster to temporarily block Tong Yan s attack, thus freeing up his hands to use the spirit stone to restore his true energy.Qingyang took a breath while secretly thinking about countermeasures.
On the sixth day, everyone climbed over a towering mountain and finally arrived at their destination, which was the Yinfeng Gorge deep in Tujiao Mountain.Although the foundation building disciples were still fighting against the low level monsters, the intensity was not as intense as before, because they knew very well that the key to How to lose lower belly fat (THE TRUTH!) [ICU7VNeOSR-]
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So one of them circulated his true energy and used the dual element sword formation to continuously attack, while the other controlled the magnetic glass bowl, attacking and defending.Not only was the master unable to explain it, but there was also something waiting for him at the Qingfeng Palace.
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Fortunately, he pulled this kid over at that time. If it was only him and Deng Changting, wouldn t they have been poisoned by now Thinking of this, the dissatisfaction in Qin Ruyan s heart suddenly disappeared, and he devoted all his energy to breaking the restrictions set by the one eyed dragon Lengyu on himself.
Two battle circles, one large and one small, were formed on the scene, and the battle was very fierce.When he saw Gray Beard Rat almost killing the Red Goat - Male Enhancement [MsUIu4JbE5A]
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How can he win by then Not to mention that due to the forcible improvement of Tao Youcheng s cultivation, his soul and true energy are extremely unstable.The Senior Sister Jiao in front of him was obviously at the ninth level of Qi refining, but her strength was stronger than other practitioners.
Most of them are He is a Qi Refining cultivator, and it is relatively rare to be in the late stage of the Pulse Opening Realm.There were also four or five low level monsters that besieged him, either dead or injured.
Wouldn t it be a pity to miss it What if there is some valuable treasure here It s not like he doesn t have any means to save his life.I will never let you go. It was a good thing that Wei Yufeng didn t say Exercise Body Weight Loss And Toning | Zumba Class [eAr96FXln_H]
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It was only by chance that he broke through the foundation building stage.Seeing Tao Youcheng walking towards the shore, Qingyang knew that something was wrong.
Now is the second level of the assessment. Those who fail will be expelled from the Tongtian courtyard.With every move of his hand, the energy of heaven and earth roars.
I have so many treasures that I don t take Wu Ling Zhu Gai seriously.Even Ji Shan and Ji Shui couldn t stand it. As the person involved, Wang Teng was even more ashamed and angry to death.
She fell to the ground and looked at the battle with those people.The space vibrated and energy rippled under his feet, approaching Kong Xuan.
Senior Sister Xinglan, are you always here Murong Xue on the side was shocked.This kind of momentum really scared a lot of people.
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Has anyone been here The woman whispered to herself, with a solemn look on her face, but there was a bright light deep in her eyes.The number of people invited is limited. You are in the back row, so I m sorry, please come back Waiting for Tian Qing er to hold the invitation and prepare to enter excitedly At this time, the staff member in charge said politely.
Miss Moya, please explain to me about the Yin Yang Sect s fifth grade alchemy master.Kill At this moment, Ye Fei s eyes were red and he was really going crazy.
These were casual cultivators with no strong defense at all, and they were simply targets.That s because Master knows that the two of us have the deepest feelings for you Hahaha Guan Tong suddenly laughed, but there was something more in those beautiful eyes.
Boy, are you actually forcing me to use my trump card At this moment, Young Master Yueling was killed by Ye Fei.How terrifying it was. Huh Ye Fei thought wildly, took a deep breath, and calmed down.
You have just advanced to the Four Extremes realm. I am afraid you are not too familiar with the spiritual power of movement, so just follow my master.However, in Dongzhou, there are not many forces that dare to bully my Jiang family.
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After the first taste, maybe you You will never be able to do without me, hey The old man in gray stepped forward evilly.Ye Fei took it out from his pocket and handed it to Ye Fei s mouth.
She instantly transformed into a sword and directly split the spiritual power net.There are humans, monsters, orcs, and even elite spirit clans.
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Come out with the results and stop her. Besides, after Ye Fei left Tongtian Academy, he did not go directly towards the Alchemy Club, but towards a large mountain.She vowed to find Ye Fei and kill him to protect her innocence.
Through the entrance of the cave, he looked at the stars in the sky outside, with a lot of thoughts
Ye Fei has lost everything now. If he is given another chance, he will definitely stop his master, don t set foot in the starry sky, and just live a good life on earth, with the woman he likes, for the rest of his life.
Jue Tian, Jue Di, Jue Ren, if someone is really buried here, I am afraid that seven generations will be wiped out and there will be no possibility of continuation, and everyone will die without a burial place and not have a good death After looking at the terrain of this place, Lao Wang said solemnly.