Por Felipe González | Director de Ventas Comercial, Cisco México.
El negocio de la hospitalidad, conformado por los viajes de negocios o placer, hotelería, entretenimiento, transporte, restaurantes y todo lo que tenga que ver con la parte lúdica de la vida vive en estos momentos una revolución por la digitalización y el uso de tecnología que permite conocer en tiempo real cuál es la necesidad que se le presenta a cada persona.
Nómada por naturaleza, pero sedentario por múltiples razones, el ser humano ha encontrado en los viajes una manera de saciar su curiosidad por conocer el mundo, lo que ha generado una próspera industria de resorts, cruceros, y centros de congresos.
La “hospitalidad” representa en la actualidad 3% del PIB mundial, por lo que Cisco ofrece soluciones que apoyan la digitalización de las organizaciones que participan en el mismo, para hacer de los viajes, experiencias únicas e irrepetibles, como sucede, por ejemplo, con los visitantes a la Arena MGM de Las Vegas, Nevada, donde los huéspedes desde su llegada reciben información de sus reservaciones de espectáculos deportivos y musicales, restaurantes y demás atractivos del complejo turístico , casino y centro de entretenimiento.
En el caso específico de México, la industria turística, que recibió cerca de 40 millones de visitantes el año pasado, representa ingresos para el país por más de 21 mil millones de dólares al año, 8.7% del PIB, al ofrecer al viajero 63 aeropuertos internacionales, 58 centros de convenciones de clase mundial y atractivos turísticos para todos los gustos, como son: 150 zonas arqueológicas, ciudades coloniales y playas, además de 58 centros de convenciones de clase mundial por lo que el país ocupa el 5to lugar en el sector de reuniones en el continente americano y el 21 a nivel mundial.
Las cadenas hoteleras y de resorts en el mundo están conscientes de lo difícil que es mantener fiel a un visitante a una marca en especifico y que puede lograrse en buena medida través de la digitalización de los procesos internos de los colaboradores y de servicios al huésped, por lo que Cisco desarrolló una arquitectura de soluciones que abarca tres aspectos fundamentales: empoderar al personal y equipos de trabajo de los hoteles y resorts con herramientas que ayuden a realizar mejor su trabajo; herramientas innovadoras que permitan al huésped tener una experiencia que lo haga fiel a la marca (engagement) y por supuesto ciberseguridad que proteja los datos de todos los involucrados.
Empodere a sus colaboradores para transformar la experiencia en hospitalidad:
Gracias a la era digital, los colaboradores de la industria de hospitalidad han evolucionado de estar simplemente sentados atrás de un mostrador a verdaderos consultores para sus huéspedes a través de tecnologías móviles que permiten acelerar la asignación de habitaciones, aplicar promociones y ofrecer reservaciones para actividades de entretenimiento dentro y fuera de las instalaciones de los resorts, cruceros, casinos, arenas de espectáculos, entre otros. Además, estas herramientas digitales aceleran la capacitación de los colaboradores y mejoran su capacidad de comprensión sobre nuevos servicios y la resolución de problemas se acelera y hace más eficiente.
Haga a su huésped fiel a la marca:
Existe una gran oportunidad para “fidelizar” a los clientes, razón por la cual se busca retenerlos, por lo que herramientas digitales como las de Cisco, permiten que los viajeros obtengan experiencias personalizadas a través de sus dispositivos móviles desde su llegada al establecimiento o crucero y con una robusta red Wi-Fi, se les puede informar sobre los servicios y mapa del mismo, programas de lealtad, entretenimiento y compras reforzado con herramientas punto a punto de alta resolución para videos interactivos y promociones.
Seguridad, misión crítica para el crecimiento:
Mantener los datos seguros, tanto de los huéspedes como de los colaboradores debe ser siempre una prioridad. En estudios se ha demostrado que 73% de usuarios de algún bien o servicio camban de proveedor o marca si no se mantienen seguros sus datos. Cisco ofrece a sus clientes un ecosistema punto a punto que entrega seguridad digital a los huéspedes, colaboradores, sistemas y a la marca, ya que ofrece un portafolio de arquitecturas que incluye hardware, software, servicio y consultoría.
Gran parte de los inconvenientes al viajar o al asistir a un evento se presentan por la falta de coordinación entre el lugar que ofrece el servicio y el cliente. La falta de un boleto, la demanda de un insumo, la pérdida o descompostura de una llave para abrir el cuarto de hotel o para limpiar alguna zona se resuelve de inmediato a través de la digitalización, lo que permite obtener una experiencia amigable, sin necesidad de perder el tiempo en llamadas, en esperas o en trámites innecesarios, por lo que los clientes logran una satisfacción completa en los servicios que reciben.
La industria de la hospitalidad ya se encuentra totalmente inmersa en la cuarta revolución industrial, lo que sin duda generará un gran crecimiento en este sector tan importante para el PIB mundial.
Microsoft acerca a las personas y a las empresas a la tecnología, y este proyecto en conjunto con Schneider Electric es solo un ejemplo de los esfuerzos que se están haciendo para lograrlo.
After the sword came out of the body, it did not attack immediately.Who wouldn t like such a heroic customer Hearing the second half of Qingyang s words, the iron forging spirit smiled and said, Our shop is opened by the Weapon Refining Institute, so we will definitely accept customized spiritual weapons, but the price is not low.
Qingyang didn t care much about this, because he knew that this should be a normal state.It hit the top of his head, Two Tips for Health Anxiety [2rbKSPQt13S] - Digital Writing and then the three spiritual swords joined together to form a huge sword formation, and they took the initiative to meet him with sword shadows all over the sky.
In six years, even Tian Shengcai was not sure that he could reach the SEXUAL SUPPLEMENTS [3h3gMTY9tY1] - Digital Writing middle stage of Qi refining, let alone Qingyang, a newly promoted outer courtyard disciple.The Jingshan Rats fought tooth and nail, and even for such a large group of rats, they were all consumed to death.
It seemed Cannabis Oil Tutorial [GyjyuVrOGNG] - Digital Writing that an enemy had broken into the demon monkey s cave.Seeing the other party s frightened look, Qingyang knew that this should be the bottom line of the price, and the refining The shops opened by Qiyuan are semi official, and almost all prices are clearly stated.
We only hope that our son will achieve more than us in the future.Although he thought so in his heart, after all, he had just experienced a near death escape, and many people still have lingering fears.
It seemed that the two people were preparing to kill.Although the true energy that originally filled the entire Dantian has been compressed, only what looks like a drop of water is left.
The fruit melted in your mouth and was refreshing. It was simply the most beautiful fruit flavor in the world.You are so greedy for life and fear of death that you stop moving forward.
Also, the disciple has no idea who Jiutian Dang Mo is.Assessment, etc. Xinglan s words were like a trickle, talking about matters related to the union in detail.
He didn t even dare to fart I heard that Han Qianqiu is here in Xiling, Do you want me to instruct you to seek justice You The disciples of the Biluo Sect suddenly felt confused on their faces, with a mix of shame How long should the first round last? [rBZsAdmN42B] - Digital Writing and anger.It will not be easy to fight for the throne of the dynasty in the future.
He seemed extremely angry and scolded Ye Fei from the highest point of morality.At the end of the street, there was a commotion. A dozen strong men were getting closer and closer.
I guess you won t be able to take it away even if you take the pictures.If the other party dares to kill me, then he won t be polite anymore and just kill him instead.
Go away There was only one word to answer Wei Guangde.Boy, your heart is really dark. Do you want to catch them all Lao Wang s voice came from inside the body.
Unfortunately, we have no chance to fight, and this person is not willing to lose the opportunity to advance to the inner disciple, so he uses this trump card.When he was still ten miles away from the palace that seemed to be hidden in the clouds, Ye Fei stopped.
Despite his strength, although he lost to Ye Fei, he would challenge another promotion.That person Jiang Ying killed, and in the end, he even injured this person, allowing Wang Teng to take revenge.
The fog was dispersed at once, and she could clearly see the starry sky route map on the stone wall.Damn woman, you actually threaten me with something like this.
Let s see, tomorrow will definitely be more exciting.After leaving the lake, Ye Fei did not stop and headed directly towards Wandan City.
The red feathered eagle s original target was Qingyang, but because Qingyang hid quickly enough, the red feathered eagle missed it.In the recent trials, few monks have been able to find anything good here.
If more people beat less people, they should be able to win easily.If you were willing to take the risk, going deep into Tujiao Mountain and killing a few second and third level monsters would be enough, so you boldly took out a loan shark.
Fortunately, he pulled this kid over at that time. If it was only him and Deng Changting, wouldn t they have been poisoned by now Thinking of this, the dissatisfaction in Qin Ruyan s heart suddenly disappeared, and he devoted all his energy to breaking the restrictions set by the one eyed dragon Lengyu Fat burning foods - Dr. Bieler's broth.m4v [knKVTzTjqma] - Digital Writing on himself.
Tao Youcheng wanted to He burst into tears and screamed, Ah, You er, second brother
After screaming, Tao Youcheng stared at Qingyang, the murderer, with scary scarlet eyes, and gritted his teeth and said, You
you actually killed him My son and my second brother, boy, our Tao family will never let you go, I will tear you into pieces Hatred almost made Tao Youcheng forget everything, and at this time he could no longer care about the taboos he had before.
Qingyang was still secretly grateful to those living dead.Even if they could afford them, they would not dare to reveal their net worth casually, in case of trouble.
Instead, everyone rested in Kangjiazhuang. At the same time, he also asked the owner of Kangzhuang to send out manpower to Doctor: HCG Diet Can Cause Terrible Side Effects [qITx96e4UHo] - Digital Writing find the other two groups of inner courtyard disciples to come back to help.Only now did he know that the old man was afraid of death.
Yinfeng Gorge inside. It is said that the practice of immortality was not very popular in the Kyushu Continent at first.In three or two strokes, it was on the mountain wall.
After the pollination is completed and the handover is clear, he can leave.It is mainly made from the essence of earth fire deep in the volcano, and is combined with more than a dozen other rare refining materials.
Only Qingyang and Tong Yan were left in the finals, and the game could only be played between the two.No wonder it only took a hundred years to reach the late stage of foundation building.
If Xiaomei Yun hadn t suppressed him, he might have even cheered.If it were other monks, they would have almost no ability to resist after such heavy injuries.
Birds flew around and beasts were frightened. erectile dysfunction [gWAc6bp7d6E] - Digital Writing Because the distance was too close, Master Guihe and the Blackwater Demonic Snake were also frightened by the momentum, and were so frightened that they lay on the ground for a long time without daring to move.so many pills are enough for Qingyang to reach the second level of Nascent Soul.
The unknown grave that Qingyang built with his own hands almost disappeared because it had not been taken care of for a long time.With a common stance, the legendary power of becoming gods stands with me.
They can move slowly and may not stay in the original place.What s even more unfathomable was that they had to hurry At this time, steal the Blood Demon Cult Book.
The price of the underworld weapon is similar to that of the spiritual weapon.After careful planning, he was able to cope with it.
He didn t know what to say. He never thought that a friend he met here would actually go to this point.Qingyang s harvest on this trip can be said to be a bountiful harvest.
Seeing this Qingyang was like seeing the one horned ghost king in the past, that arrogant person.Yaoyue Zhenjun and others don t know how Qingyang successfully broke through from Foundation Establishment to Nascent Soul in just over sixty years, nor do they know what secrets Qingyang has, but his potential has greatly exceeded them.
He originally thought that he would have to stay here for at least half a year, but now that he heard what the other party said, he could leave in three months.Qingyang had already arrived at the entrance of the Hundred Ghosts Map at this time.
The aftermath of the fighting left the entire cave in shambles.Although he lost his cultivation due to being obsessed with evil during this trip, if he can get these three hundred thousand underworld stones, Bringing him back will be a great addition to the family, and the Zhou family s status in Chujiang City should not change much.
Once the two sides start a war, That would be another catastrophe that would affect the entire Jiuzhou Continent.Mei Qing and Qingyang came to the door together. Master Heyi temporarily chose to give in.
Qingyang cannot guarantee that his speed will be faster than that of the Nascent Soul Ghost Cultivator before.In the battle a few years ago, Master Lingxue was much more seriously injured than us.
Qingyang kept the remaining talisman for himself. This matter He was busy from the beginning to the end, and he couldn t afford to lose any of his own benefits.Elder Wusi and others were ready to give up, but they didn t expect it.