Por Felipe González | Director de Ventas Comercial, Cisco México.
El negocio de la hospitalidad, conformado por los viajes de negocios o placer, hotelería, entretenimiento, transporte, restaurantes y todo lo que tenga que ver con la parte lúdica de la vida vive en estos momentos una revolución por la digitalización y el uso de tecnología que permite conocer en tiempo real cuál es la necesidad que se le presenta a cada persona.
Nómada por naturaleza, pero sedentario por múltiples razones, el ser humano ha encontrado en los viajes una manera de saciar su curiosidad por conocer el mundo, lo que ha generado una próspera industria de resorts, cruceros, y centros de congresos.
La “hospitalidad” representa en la actualidad 3% del PIB mundial, por lo que Cisco ofrece soluciones que apoyan la digitalización de las organizaciones que participan en el mismo, para hacer de los viajes, experiencias únicas e irrepetibles, como sucede, por ejemplo, con los visitantes a la Arena MGM de Las Vegas, Nevada, donde los huéspedes desde su llegada reciben información de sus reservaciones de espectáculos deportivos y musicales, restaurantes y demás atractivos del complejo turístico , casino y centro de entretenimiento.
En el caso específico de México, la industria turística, que recibió cerca de 40 millones de visitantes el año pasado, representa ingresos para el país por más de 21 mil millones de dólares al año, 8.7% del PIB, al ofrecer al viajero 63 aeropuertos internacionales, 58 centros de convenciones de clase mundial y atractivos turísticos para todos los gustos, como son: 150 zonas arqueológicas, ciudades coloniales y playas, además de 58 centros de convenciones de clase mundial por lo que el país ocupa el 5to lugar en el sector de reuniones en el continente americano y el 21 a nivel mundial.
Las cadenas hoteleras y de resorts en el mundo están conscientes de lo difícil que es mantener fiel a un visitante a una marca en especifico y que puede lograrse en buena medida través de la digitalización de los procesos internos de los colaboradores y de servicios al huésped, por lo que Cisco desarrolló una arquitectura de soluciones que abarca tres aspectos fundamentales: empoderar al personal y equipos de trabajo de los hoteles y resorts con herramientas que ayuden a realizar mejor su trabajo; herramientas innovadoras que permitan al huésped tener una experiencia que lo haga fiel a la marca (engagement) y por supuesto ciberseguridad que proteja los datos de todos los involucrados.
Empodere a sus colaboradores para transformar la experiencia en hospitalidad:
Gracias a la era digital, los colaboradores de la industria de hospitalidad han evolucionado de estar simplemente sentados atrás de un mostrador a verdaderos consultores para sus huéspedes a través de tecnologías móviles que permiten acelerar la asignación de habitaciones, aplicar promociones y ofrecer reservaciones para actividades de entretenimiento dentro y fuera de las instalaciones de los resorts, cruceros, casinos, arenas de espectáculos, entre otros. Además, estas herramientas digitales aceleran la capacitación de los colaboradores y mejoran su capacidad de comprensión sobre nuevos servicios y la resolución de problemas se acelera y hace más eficiente.
Haga a su huésped fiel a la marca:
Existe una gran oportunidad para “fidelizar” a los clientes, razón por la cual se busca retenerlos, por lo que herramientas digitales como las de Cisco, permiten que los viajeros obtengan experiencias personalizadas a través de sus dispositivos móviles desde su llegada al establecimiento o crucero y con una robusta red Wi-Fi, se les puede informar sobre los servicios y mapa del mismo, programas de lealtad, entretenimiento y compras reforzado con herramientas punto a punto de alta resolución para videos interactivos y promociones.
Seguridad, misión crítica para el crecimiento:
Mantener los datos seguros, tanto de los huéspedes como de los colaboradores debe ser siempre una prioridad. En estudios se ha demostrado que 73% de usuarios de algún bien o servicio camban de proveedor o marca si no se mantienen seguros sus datos. Cisco ofrece a sus clientes un ecosistema punto a punto que entrega seguridad digital a los huéspedes, colaboradores, sistemas y a la marca, ya que ofrece un portafolio de arquitecturas que incluye hardware, software, servicio y consultoría.
Gran parte de los inconvenientes al viajar o al asistir a un evento se presentan por la falta de coordinación entre el lugar que ofrece el servicio y el cliente. La falta de un boleto, la demanda de un insumo, la pérdida o descompostura de una llave para abrir el cuarto de hotel o para limpiar alguna zona se resuelve de inmediato a través de la digitalización, lo que permite obtener una experiencia amigable, sin necesidad de perder el tiempo en llamadas, en esperas o en trámites innecesarios, por lo que los clientes logran una satisfacción completa en los servicios que reciben.
La industria de la hospitalidad ya se encuentra totalmente inmersa en la cuarta revolución industrial, lo que sin duda generará un gran crecimiento en este sector tan importante para el PIB mundial.
Talleres humanistas para vincular a los jóvenes con las 10 licenciaturas que ofrece el Claustro de Sor Juana, únicas en su tipo. La cita es en Izazaga núm. 92, Centro Histórico de la Ciudad de México. Entrada libre.
La inercia tecnológica es imparable, y la evolución industrial es una marea irresistible. No se quede rezagado; prepare sus instalaciones industriales para el futuro adoptando estas tecnologías más inteligentes, rápidas y respetuosas con el planeta. La inversión en estas innovaciones no solo impulsará la eficiencia, sino que también asegurará que su instalación esté a la vanguardia de la revolución industrial en curso.
Proporcionar una experiencia sin fisuras es clave para las aerolíneas: 94% calificó la racionalización de los servicios en una sola aplicación como una prioridad, con 58% calificando esto de alta prioridad.
El acompañamiento es crucial para un mejor funcionamiento de un sistema administrativo, pero por lo regular la consultoría es poco valorada, ya que se piensa que es innecesaria o cara.
Here, you can t get away just because of your high realm, no matter how powerful you are in fighting and killing.Just by walking on foot, the fist will rise up on its own and continue to grow, as if there is no end.
Zhu Lian looked up. In an instant, in the night, there seemed to be hundreds of millions of dreams of sentient beings in the world, like lanterns densely packed together, colorful and rising.The good tempered Taoist priest and the generous LET’S KETO GUMMIES REVIEW 2023 - [r8ece5d1s]
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I am a noble person at heart, so I may not like to hear this, so I am not willing to show you these incestuous feelings that can scare people as soon as I say them.Gu Can smiled and said That Wen Qianqing is currently recuperating in the Cheng Qian Taoist Temple. Now the martial arts master is pitiful. I want to It s hard to hold your breath and concentrate.
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I don t know whether he was scolding Zheng Dafeng for being broad minded or scolding Wei Bo for lying about military intelligence.Zheng Juzhong glanced at Xie Gou. This Bai Jing is worthy of being a swordsman genius who has been famous for thousands of years.
Zhao and Yu, the two princes of Hehuan Mountain, were half way couples. Before that, they each had Taoist companions and heirs on the mountain, so they could truly be said to be biologically related.This is of course due Simply Health ACV Keto Gummies Reviews - Scam, Side Effects and Where To Buy [kswrim2nw]
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Talking lightly is a taboo in the world, not to mention the fear of accidentally scaring others. As long as Palace Master Bai looks at Mian Shan, and Miss Liu is kind hearted, it doesn t matter.One crop is old and another is new. Compared with those days when there were only More Lu Chen let out a sigh.
The three principal and deputy leaders of Confucianism, the wine offering in the academy, and the numerous Confucian temples accompanying sages may not give face to a young hermit official, but they must give face to the boss swordsman.Xue Ruyi asked doubtfully What is your identity Could 5 Year Keto-versary Countdown Begins with a Keto Chow Giveaway! [aa8isty2t]
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During this trip, the high ranking Cao Mao did not greet officials at all levels in Hongzhou. He only brought a few confidants and monks with him to visit the logging compound.If he hadn t noticed the strange phenomenon here, Li Xisheng Xi Sheng will not return to Haoran World so soon, and the first thing he will do when he returns to Haoran World is definitely to go to Baidi City.
No matter how high the Taoism of Mr. Sanshan Jiuhou is, he can use the method of talismans to reproduce all kinds of dharma and cover everything, but it is not enough to support the circulation of the whole world.He did not even visit any of the mountains in Yuzhang County. It can almost be said that he Without leaving home.
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Ganzhou felt that Master Wen Sheng had made some grand remarks and was speaking in an official tone to him, which was not very pleasant, so the little girl took a sip of wine.I talk too much with idiots like Qingtong Taoist and young Taoist priests, which makes me feel that if I don t speak clearly, my words are in vain.
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As long as the master doesn t object, I can also help to recruit a good friend named Mi, who will at least be a nominal guest of your Mengliang country, no problem Of course Huang Cong would not refuse this kind offer.However, during the eating mountains process of refining mountain dragon veins, Yuan Shou, whose real name Gemini Keto Gummies Reviews [5r4ox60ln]
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As for the guardians of the Literary Sage lineage, everyone in the world knows them clearly. Especially the old scholar s doting on his closed disciples was truly lawless.After looking at it for a long time, he couldn t see a single flower. Li Yuan yawned, fell back, and just lay on the sea of clouds.
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Yu Dou said, Is that what Chen Ping an meant Lu Chen nodded, Since I promised that the other party will do everything possible to facilitate this matter, I also hope that Senior Brother Yu will nod and pass this agenda in the next meeting.After Wu Yi listened to Xiao Luan s heartfelt words, he frowned slightly and said directly without the slightest thought that the family scandal should not be made public, My brother never told me about this matter.
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white haired old man in scholar s shirt. Just a reminder, don t look at me like that. Everything I, Cui Chan, do that the world doesn t understand is your business and has nothing to do with me.
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Bald head, barefoot, wearing purple cassock. This middle aged monk has plump cheeks and a high nose, and has an ancient appearance.Yang Qingxing suddenly said I have admired Mr. Chen for a long time. Do you want to take this opportunity to meet and talk today Chen Ping an regarded it as a casual comment from the old man and nodded Of course.
The incense of the ancestral temple has been cut off for a long time. Historically, it was demolished and rebuilt into a private residence.A black dragon, which was manifested from the afterglow of pure Qi, was coiled on the top of a mountain range.
Anyway, I have never seen her, I just heard some rumors about swordsmanship. Extremely tall, extremely lethal, and extremely bad tempered.When going down the mountain, he carried a purple bamboo stick in his hand, a big gourd and gourd hanging on his waist, a Xiaoyao scarf on his head, a sword on his back and a whisk, wearing a yellow shirt and hemp shoes, and wandered around.
What s more, even if she had the cheek, the Confucian Temple gave a bunch of sages books. Wouldn t she be asking for trouble Qing Tong nodded and smiled It s a trivial matter.It s only worth eight cents. Money. Xue Yuansheng Unboxing Keto Gummies from Amazon [92nggetiq]
was stunned for a moment, then laughed, Tell me, what are you asking me for this time.
It is only said that later at Chunshan Academy, Chen Ping an chatted with his husband. When talking about this matter, didn t they all say the same thing One is a student and the other is a disciple.
Por Felipe González | Director de Ventas Comercial, Cisco México.