7 de cada 10 personas prefieren comunicarse con las empresas a través de una llamada telefónica. Esto se debe a que este medio les ayuda a resolver sus dudas y hacer algún reclamo sin complicaciones técnicas que pueden asustarlos o alejarlos de quien les brinda un servicio.
De acuerdo con un análisis realizado por Aivo, empresa desarrolladora de software de servicio al cliente con base en la Inteligencia Artificial, los clientes en la actualidad buscan un contacto simple, que resuelva rápido sus necesidades y que les permita continuar con la comunicación cuando ellos decidan y por el canal que prefieran.
Si tomamos en cuenta que 60% del total de los consumidores acuden a los centros de atención para solicitar la reparación de un producto o servicio no satisfactorio, las compañías se enfrentan con el gran reto de atender y brindar soluciones, ya sea por teléfono, por un medio digital o, lo que es ideal, complementando ambos.
Por esto, Aivo te presenta las ventajas que tiene el servicio al cliente a través de canales telefónicos y digitales, para que tomes la mejor decisión la próxima vez que quieras contactar a una empresa para solicitar una aclaración.
Atención telefónica
Fácil acceso. El teléfono sigue siendo el dispositivo de telecomunicación por excelencia en México, ya que existen tantas líneas telefónicas (fijas y móviles) que prácticamente cualquier persona tiene acceso a este medio para contactar a las empresas.
Más cobertura. Para las compañías, la universalidad del teléfono lo convierte en el medio más fácil para interactuar con los usuarios. Por eso, a la fecha el servicio al cliente tradicional sigue basado y estructurado en call-centers.
Personal. Al hablar por teléfono esperamos encontrar un agente que nos entienda y brinde la mejor atención comprendiendo nuestro problema y buscando una solución lo más pronto posible. ¿La desventaja? En ocasiones, los agentes de atención al cliente no se dan abasto y el proceso se dificulta al no tener la capacidad para resolver todas las solicitudes en un periodo de tiempo corto.
Innovación continua. A pesar de ser un medio tradicional, ha recibido mejoras y avances para establecer conexiones de calidad desde cualquier parte del mundo. En la actualidad existe tecnología, como Voice de AIVO que, con base en la inteligencia artificial, permite que agentes virtuales atiendan cualquier solicitud vía telefónica, de tal forma que los agentes humanos se dediquen a resolver tareas específicas.
Atención por medios digitales
Nuevos usuarios. El uso de smartphones y el ambiente digital en el que crecen las nuevas generaciones, impulsan el uso del internet para resolver por este medio cualquier necesidad. Si las empresas desean atraer nuevos clientes y hacer que permanezcan, lo mejor que pueden hacer es adaptar sus procesos con herramientas digitales que faciliten el contacto entre ambas partes.
Inmediatez y Disponibilidad. Los canales digitales permiten una interacción más sencilla e inmediata. La Inteligencia Artificial (IA) permite que bots respondan y las solicitudes tarden la mitad del tiempo en resolverse, que de una forma tradicional. Además, la IA brinda atención inmediata cualquier día de la semana, por lo que jamás se deja un cliente sin atender.
Ahorro y economía. La tecnología se ha convertido en un gran aliado para disminuir los costos de operación del servicio al cliente. Si los usuarios se han mudado a los canales digitales, ¿por qué no dirigir las energías (y el dinero) ahí? Además, permite tener un control y registro minucioso de todas las interacciones, por lo que las compañías pueden corregir y revisar áreas de oportunidad.
¿Cuál es mejor?
¡Ambos! La atención al cliente debe ser como un traje a la medida para cada quien. Existen compañías que pueden prescindir totalmente de las líneas telefónicas; existen otras que requieren interactuar por ese medio. Lo ideal es que cada una analice sus necesidades y las de sus clientes para brindarles la atención más rápida y efectiva.
Gracias a los softwares que responden, identifican y brindan soluciones de forma inmediata, la atención puede ser incluso complementaria y omnicanal para que los clientes “salten” de un canal a otro conservando su historial y sin perder el hilo de su conversación.
Si estás pensando en mejorar tu servicio al cliente, acércate a los profesionales y comienza a disfrutar la tecnología que transformará a tu empresa. Para más información visita aivo.co
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Du Heng also felt that he had made a mistake and quickly said, Normal people shouldn t be like this.As soon as Du Heng finished speaking, Li Jianwei immediately followed up and said, This year s master s thesis, you wrote a bit better, and you have to publish a few more, next month I m going to let you sign up for next year s Zhenggao.
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Look now, he is an unknown director of a province and a newly promoted professor of the College of Traditional Chinese Medicine, but he can bring together all the famous Chinese medicine practitioners in the system in Jinzhou, and he can also preside over meetings.Speaking with facts is more convincing than me telling them.
As long as a normal person with some brains can see that there are so many people in the country Every hospital has a department of traditional Chinese medicine, so we know that this traditional Chinese medicine is not pseudoscience, it just has no intersection with current science.She was a little embarrassed by her good sister s indiscriminate criticism in front of outsiders.
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Just as he was feeling depressed, Wu Shengnan s father waved to him.It has never been reduced by one point. He hated Du Heng so much now that he felt that this man was sent by heaven to torture him.
At the current purchase price, a family may be busy for a year, which is not as much as a person working in the city for three months.I object. As soon as Du Heng s voice fell, Director Nie from the First Affiliated Hospital of Jin University stood up directly and looked at Du Heng in front of him with a frosty face.
That s it, why don t you go home and rest first There are two babies waiting for you at home.But when it comes to your own future, how can you avoid chaos It was the same community as yesterday evening, and my father in law brought me in.
But now, it s too late to slap him. The most important thing is to persuade Du Heng to go back.The other issue is the project funding. Although it was only 50,000 yuan at the beginning, it was very small.
Could it be that he was leaving Before he finished thinking, Wu Shengnan s father said to his secretary, Xiao Ning, you Go and do your own thing, Xiao Heng and I will have a chat.Dr. Ma could only speak again, My reason is that the vulva is foot syndrome.
If not, you can burn two pieces of yellow paper yourself.Although none of these people looked at him, he just felt that the smiles on the corners of these people s mouths were for him and his father.
You are full of infatuation, and you want the credit, but you are infatuated.Seeing him running out with a feint shot, he immediately kicked him and pushed him in again.
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Most of the means of the wizarding system are restrained.Under the fierce profound light emanating from the thirty groups of Shura formations, even the shrine could no longer support it.
The downside is that maybe I ll be off the street if I change the subject of my next book, hahaha.Meng Jingzhe was Cbd Gummies Ourv N6c0or slightly stunned when he heard that.
The magic weapons refined on a whim are stored in the treasury.Sixi sensed the familiar aura from Bai Guang s body, and hastily set up his defenses.
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In this world, not all races should last forever.But after hearing this, Patriarch Yu just felt that there was something wrong with A Xi s mind You are really crazy to betray the gods like this.The fear and panic caused by Huaiqing s words just now dissipated a lot.
But the He family looked like a dead pig not afraid of boiling water, just watching each other jump.Seeing his behavior like this, the two nodded slightly.
The scattered consciousness drifted to various places along with the flow, and all became in front of Meng Jingzhe s eyes.Jinghe Jianzun also said that he lacks Jianxin.KenshinWhat it is, he still has no idea.
The half step warrior roared deeply, his body suddenly swelled, and turned into a 30 foot high pitch black dharma form.The hanging plate was about the size of a fingernail, and it was placed together with the gold hook of the curtain, and was covered by a section of curtain.
The Taifu smiled gratifiedly, and his old face blossomed into a smile I am a great respecter of outstanding people, and there are still amazing juniors.
I understand, senior brother. Also, you have to tell Zhu Minyan to observe every time she defecates.He walked to the woman and started checking. Yesterday, the patient was seriously ill.
Wu. After saying that, he reached for the bag on the table and walked out, Dean Yu What I just received two calls in succession, one for heart disease and one for high blood pressure.He was afraid that the women of the Yang family would do some messy things, and it would be embarrassing for him to be in trouble.
Fortunately, a piece of skin fell off and there was still a little bit of meat, but it was nothing serious.There are the most people on the right side, and they are all terraced terraces.
I didn t think it was false, so I hurried I called you in the past.Since the girl had already found an excuse, she didn t have to work hard to make up lies.
When the grave is dug the next day, it is buried directly without doing anything else.I just don t know who this big headed guy is. Hey, he bullies honest people.
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Wu Shengnan s mother became more and more sad as she spoke.
Bring the person to my room, and I will interrogate him personally.Under the distortion of the clear light, Yun Yan turned into a delicately cut paper The geese are so vivid.
Hearing this, she almost understood the whole story, and also knew that the gong she saw at the dinner party was more outstanding than she expected.The female ghost pressed her skirt shyly, biting her lip.
Jiang Luzhong was also impressed by this beautiful female general with an oval face.Master Zhang, how much do you know about Yunzhou Xu Qi an thought it over and said I mean bandits.
Cut off the horse.Li Miaozhen said so much, but actually revealed one meaning don t reason with soldiers.Liang Youping raised his head, met Governor Zhang s gaze, and said word by word Chief envoy of Yunzhou, Song Changfu.
Oh, you d better take a look at it before talking about this.Could it be that my human setting collapsed unknowingly It doesn t make sense, and it shouldn t be the fifth who said this, and it is reasonable for the first or sixth to criticize.
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Clever Xu Qi an secretly praised him, and at the same time introspected, I didn t remind him to change into casual clothes, and the san value dropped so much Song Tingfeng rode on a small mare that wouldn t get stuck in traffic, and rattled away.It was going to parasitize I, like a parasitic monk Henghui.
In the night, with the cold wind blowing, the pool full of red lotus swayed like a surging sea of fire, truly beautiful.The eunuch led the order to go out, and came outside the imperial study, under the high steps, wearing a red fox fur cloak, with a round face Lin an, who has a charming and affectionate temperament, waited anxiously.
Daoist Jin Lian sat cross legged on the bed, shook his head and said.To get rid of her, you have to wait for her to come out.
Xu Qi an was planning to go back to his little Courtyard.Her facial features are exquisite, her eyebrows are slightly thick, and her pupils are light blue, rippling With a bright and pure light.
7 de cada 10 personas prefieren comunicarse con las empresas a través de una llamada telefónica. Esto se debe a que este medio les ayuda a resolver sus dudas y hacer algún reclamo sin complicaciones técnicas que pueden asustarlos o alejarlos de quien les brinda un servicio.