El éxito en los negocios va más allá de vender buenos productos a los clientes; la mayor parte de las personas además de buscar obtener algo a cambio de su dinero, quiere una experiencia de principio a fin, la cual es enriquecida por el servicio al cliente, pieza fundamental en la relación entre empresa-consumidor. Para alcanzar la verdadera lealtad de los usuarios, la calidad en el servicio de la atención que se les proporciona debe ser una prioridad.
Si bien a través de los años la forma en que se brinda atención a los usuarios ha ido sufriendo cambios y adaptaciones, este servicio ha recobrado un gran protagonismo desde que las nuevas tecnologías irrumpieron en los procesos de compra de los productos.
La evolución de los canales de contacto
El teléfono fue y reinó durante varias décadas como el medio por excelencia para comunicarse con el cliente. Desde un comienzo, hizo más fácil y rápida la forma de comunicarnos, acortando distancias y aumentando la satisfacción de los clientes, además de permitir una comunicación bidireccional e inmediata.
Posteriormente, con la llegada de Internet, el correo electrónico permitió manifestar cualquier duda o inconveniente dejando un registro como soporte de dicha comunicación.
Con el apogeo y el nivel de penetración de internet en la vida cotidiana, las empresas y los clientes elevaron su nivel de interacción añadiendo la posibilidad de traer la vitrina de sus productos hasta la puerta de sus casas. Aunado a esto, las preguntas frecuentes redujeron el ciclo de contacto y relación con cada caso. Asimismo, se añadió el “chat en línea” con la finalidad de resolver rápidamente los problemas de los clientes y elevando la satisfacción de usuario.
La incursión de los teléfonos móviles incrementó la capacidad de los consumidores para interactuar con las empresas, exigiendo respuestas más rápidas a través de múltiples canales, que ahora se encuentran al alcance de la mano.
En la actualidad, la comunicación de las empresas con los usuarios alcanza las redes sociales, manteniendo un trato directo y personalizado con los clientes quienes activamente manifiestan los aciertos y errores de las empresas, mismas que cuentan con la capacidad de responder y solucionar los problemas que se presentan cotidianamente.
Si consideramos que el número de personas que utilizan la Internet en México se eleva a más de 65 millones de acuerdo al Estudio sobre los Hábitos de los Usuarios de Internet en México 2016 de la Asociación Mexicana de Internet, las empresas se encuentran obligadas a maximizar su atención a través de diferentes canales, siendo congruentes en todos ellos, es decir, entregando la misma experiencia, lo que hace a la esencia de la omnicanalidad.
La asistencia virtual (omnicanalidad + inteligencia artificial)
La tecnología no detiene su paso y se encuentra en constante evolución, por lo cual el servicio al cliente debe mantener el ritmo de dichos cambios. En la actualidad, las empresas atienden a un usuario omnicanal y el reto consiste en tener la capacidad de atender las demandas a través de todos los canales existentes, y ser constante en todos ellos.
El tiempo ha pasado y no sólo han cambiado los canales para ofrecer el servicio al cliente, sino también los consumidores mismos. Según el mismo estudio citado de la Asociación Mexicana de Internet, 77% de los usuarios de Internet en nuestro país entre 19 y 34 años, utilizan su smartphone como medio de acceso a la Web.
De hecho, los latinoamericanos entre 18 y 34 años son quienes pasan 12.7 horas al día usando su smartphone según el IMS Mobile in Latam Study, 2016. Además, en Latinoamérica las aplicaciones más usadas diariamente en el segmento millennial son WhatsApp, Facebook y Facebook Messenger. Por lo que tener presencia en redes sociales es imprescindible para cualquier marca.
Debido a su gran dominio de la tecnología, su necesidad de rapidez en las respuestas, su alto consumo de productos online como redes sociales y su exigencia por asistentes con personalidades desenfadadas, el segmento de usuarios de 18 a 34 años son el mercado ideal para el desarrollo de plataformas de atención y servicio al cliente que transformen la experiencia de los consumidores por completo.
Es así como surgen los asistentes virtuales (conocidos como agentes, bots o chatbots), a través de los cuales se abre paso a la Inteligencia Artificial enfocada en atender al cliente de forma inmediata. AIVO, desarrolladora de software que ofrece una nueva experiencia de interacción entre las empresas y sus clientes a través de soluciones tecnológicas con Inteligecia Artificial, confirma que los asistentes virtuales tienen la capacidad de interactuar con todos ellos al adaptar sus respuestas de acuerdo al canal que estén utilizando, incluidas las redes sociales. Además, los asistentes virtuales ofrecen atención las 24 horas, los 7 días a la semana.
La incursión de los asistentes virtuales en la atención a clientes es el siguiente paso que tendrán que dar las empresas para poder abarcar el vasto universo de comunicación con el que se enfrentan en el presente y así seguir satisfaciendo las inquietudes de los usuarios. Renovarse o descuidar a los consumidores, esa es la cuestión.
Hay una larga tradición de intercambio comercial entre Suecia y México. De las empresas suecas presentes en el país, la primera se estableció en 1904. Hoy en día, hay más de 150 empresas suecas presentes manufacturando, desarrollando y comercializando sus productos y servicios.
La colaboración entre el sector público y empresas privadas de tecnología puede contribuir a una sinergia que ayudará a lograr que México se posicione en la economía mundial.
Of course, he may not say anything on the surface, but after that, you will be really in danger. Chen Pingan was still hesitant when he saw Li Baoping, and said in a deep voice Believe me, if you All the family members have moved away, so this is the only safe place in the town.Ning Yao whispered Put me down Chen Pingan asked Can you walk on your own Ning Yao said helplessly You can t walk yet, but if you keep running like this, I will lose my heart, liver, spleen and stomach.
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The three foot long sword with the snow white scabbard and the slender narrow knife with S Top Success Individuals Share Their Personal Experiences With Using Apple Cider Vinegar For Hub1wa1d Weight Loss the green scabbard were first unsheathed and moved forward diagonally.There are some things, like the bluestone streets of Fulu Street and Taoye Lane. If the boy had not delivered letters, he would have never known that all the roads in the world are not dirt roads.
More than just a small chance If it weren t for the hollow Yunxia Mountain, she really needed a heavy weapon of the Immortal Family of sufficient weight to suppress the mountain s luck that was constantly leaking.She didn t know how to chop firewood at all, so she spent a long time chopping it. It also had little effect. In three or two strokes, Chen Pingan was able to smash the wooden figure about the same height as a man.
Guo Yugui, it s just a tragedy that happened to happen again. Yellow mud fell into his crotch. Is it either feces or shit Cui Minghuang looked calm and said with a smile Everything in the world is unpredictable, and there are no coincidences.It s normal to just laugh and talk. In the eyes of the Chen family in Longwei County, although we have the same distant ancestors as the people surnamed Chen in the small town, they were all from the old almanac many years 2ppj89ol How Long Does It Take To Lose Weight Reddit ago, and there is no relationship at all.
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The concierge did not recognize him, and Li Baoping did not let him help carry the locust branches into the house.In fact, the young man had been watching and listening in all directions, so he naturally heard the girl s sudden words of thanks.
Li Baoping said smoothly. After saying Send peace , everyone subconsciously looked at the guy wearing straw sandals opposite.It can be eaten raw. If you think it s dirty, I ll remove the internal organs. I didn t need it before. After a battle between heaven and man, Li Baoping said timidly How about removing the internal organs Chen Ping an 0c4 Guide The Best Fat Burner Supplements Reviewed For Maximum Weight Loss added.
It turned out that the young man sitting on the edge of the bed had already The girl in black took off her hat, revealing a pale face covered with blood.So Chen Pingan decided to ask Master Ruan for a loan first. If he couldn t borrow it, he would use gold and copper coins to solve the problem.
Lin Shouyi thinks that the coachman is not a good person, and maybe he is someone like Cui. It was a group of people who collaborated to kill Mr.They were a well known couple in the capital, especially a handsome and unrestrained Han clan member.
The number of masters above the five realms surpassed that of the East Aquarius Continent. However, there are really few gods on the mountain, which is completely inconsistent with the strong national power of Da Li.You can change your appearance next time. I can t help it. I have only seen a small book box once before. Then I went to a busy place outside and saw a beautiful book box again.
The three carriages drove towards Mud Bottle Alley one after another. The king of the Great Li clan really couldn t understand why his nephew had to compete with a young man from a back alley.The old man said Take Fu Nanhua and let s go to Old Dragon City together. Zheng Dafeng was surprised. He turned around and saw only the expressionless face of the old man.
These words were said by Liu Xianyang. Of course, his focus lies in the last sentence, You, Chen Ping an, are the first kind of person.He didn t know whether he thought it made sense or thought it was ridiculous. This young man has been like this since he was a child.
Rely on me Rely on your biological parents I advise you. Give up this idea as soon as possible, otherwise taking you out of the town is tantamount to taking your body to a mass grave.
In Dongbaopingzhou, you have no hope of breaking through in this life. Song Changjing How Fast Does Semaglutide Work For Weight Loss Results Z4fd And Timeframes is a petty person, and he will suppress his realm in the future.When he entered the kitchen, Chen Pingan was eye opening. He saw a big vat of rice. When he opened the lid and saw that Chen Ping an was full, there were all the pots, pans and pans in the cupboard.
My father told me something. After entering this place, if someone makes you feel chilly, you must take the initiative to retreat and stay away from them.This ruthlessness is by no means derogatory, but the greatest compliment. Love in the world, love between men and women, is just one of them Revitalize Your Journey Uy5r Menopause Tea For Weight Loss Uncovered after all.
When the six movements of this boxing are practiced to perfection, the killing power is huge, and it can hurt people s heart deeply at every turn.The roof of the courtyard. Based on the maid s series of climbing and running movements, the assassin boy roughly judged her arm strength, leg strength and strength.
Because his grandfather was in poor health, Liu Xianyang became self reliant at an early age and became a king like existence.The black snake with its belly slowly swimming on the edge of the stone flat narrowed its eyes, Winter Lessons From Amy Schumer Weight 198flub Loss Success Even though Zhu He showed good combat power, he was always calm and unhurried, shaking his head from side to side, as if he was looking for loopholes.
Now that I think about it, my husband was right and I was wrong. The old man waved his hands and said, Whether your master and his disciples are at odds with each other, or whether your brothers are fighting each other, Delicious And Nutritious Smoothie Recipes To Help Fjbr3 You Lose Weight This Summer I I 96ovw How Kelly Clarkson Lost Weight The Secrets Behind Her Success m not interested.It was definitely not comparable to the vulgar faces at home, so he smiled and said Why Ruan Xiu s face was calm, This family The shop is opened by my.
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She was tilting her head, using the stream as a mirror, combing her hair with one hand and combing it with the other.If there is a conflict, , this ranking will be used as the criterion. Da Li will not only not interfere with everything Abnehmen N7oa38m0 Rezepte Wochenplan Planung Fr Effektive Gewichtsreduktion Master Ruan does within a thousand miles of the town, but will also stand by Master Ruan s side without any suspense.
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Huh Li Baoping suddenly said in surprise and raised his head. Shi Chunjia followed her line of sight and wondered, It won t rain.Ning Yao hesitated for a moment, but still couldn t help but ask Mr. Qi, what state are you in now Have you entered the upper five states Also, sir, can you really be invincible in this world when you are in charge of this place Of course.
Li Baoping had no choice but to let Shi Chunjia go first, with a face full of disappointment. When they walked into the door together, they didn t forget to feel sorry for Shi Chunjia.I found that because I was not tall, I couldn t see the scene over there, so I had to walk to the yellow mud wall, stand on tiptoes, and found that there was only an empty yard next door.
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It is two inches long and has mountains of four towns engraved on the four corners, expressing stability in all directions.Be careful and safe, because Mr. Ma was killed on the way to the Cliff Academy. Before that, Mr. Ma occasionally chatted with me and accidentally mentioned you twice.
Cui Chan stretched out and rubbed his neck with both hands. He smiled and said Ma Zhan died of guilt and anger.He promised a huge benefit, but at that time Ruan Qiong agreed to make a sword for a junior Wen Qingfeng, which would take several years.
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Passing by a house that was even more dilapidated than his ancestral home, Chen Pingan felt guilty and thought about borrowing it from Master Ruan first.
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Confronted with the conflict, he sighed with emotion Song Changjing is really too strong. The most terrifying king of the Great Li clan is still so young.The statue of Qi Jingchun is on the verge of collapse. Although his limbs and arms were broken, his big sleeves were still fluttering, and he had the air of a scholar, but the more so, the Indepth Review Slim Labs Nie1flr Acv Keto Gummies Are They Worth Your Investment more miserable he looked.
The young man has experienced it firsthand. Song Jixin said that it is called spring cold. It is as powerful as a carbine on the battlefield, so many people will die in these closed doors.
The town is not surrounded by a city wall. After all, there are very few thieves and bandits, let alone bandits.
Not good. People who live less than Shark Tank Melt Fat Away The Ultimate 5o3 Fat Loss Guide a hundred years and often worry about a thousand years old are the business of their scholars.Whether your landing posture is correct or not has nothing to do with it Chen Ping an said about the quarrel between the two little girls.
His eyes were filled with tears. This naughty child who had always been lawless didn t even dare to cry.Qi Jingchun may have grasped the clues, but I still I m a little unclear and don t dare to be too sure.
Green Staff Man After saying these words, the already handsome and handsome man looked at the dumbfounded girl with a smile, Your father has a fate with me.The J1fpxa4 The Secret Behind Emily Simpsons Weight Loss Success A Complete Guide girl, who was so angry, walked quickly, stepped on the head of the four legged snake, and twisted hard with her toes.
The poor little guy screamed in agony. She raised her foot, and the four legged snake swooped away, flying all over the yard, constantly hitting the wall.
The children were very excited. Even Zhu He looked far away to the north and felt quite relaxed and happy, wishing he could roar a few times.The young man with a hint of cinnabar on his eyebrows said that he was not an official of Dali, so he did not seem to be lying.
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Song Jixin was silent for a long time, and said with a gloomy face Get out Do you believe me, I ll ask my uncle to move it in person After a moment, several hidden figures fell from the roof across the Mud Bottle Lane Expertapproved Lose Weight Fast Juicing Jad9dho8 Recipes For Winter Festivities to the alley, or outside the courtyard gate.When he was a child, after his parents left, Chen Pingan would watch his peers playing from a distance at the Immortal Tomb.
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With Zhu Lingyan s lessons, it stands to reason that Shao Nan should kill Gu Yueyou now is the best choice, but he is deeply trapped in the enemy camp, Shao Nan still needs Gu Yueyou s help to escape from Bibo Huanyue Island, everything can only be endured Forbearance.He hurriedly greeted the other two Shinichis, and rushed What To Mix With Apple Cider Vinegar To Lose Weight Effective Oqfs1k Combinations to the sea.
They won t believe it, so it s better to restrain them instead.Otherwise, it will not become the only fairy formation of the Holy Fire Immortal Monarch.
Marquis Wen obviously had already made preparations.Start to rest.Speaking of which, Tuoba Jing was even more nervous than Gu Yueyou in the past six months.
The corner of Shao Nan s mouth raised an inexplicable arc.Of course Shao Nan felt Yan Jianbai s undisguised killing intent.
In Dao Natural Sect, there are not many foundation establishing true cultivators.At that time, Shaonan asked Xiaocao er to look for this kind of formation in the fairyland formation, and he found such a formation, and Shaonan was studying the Xuanlei Yuanhuo formation.
Shameless Someone in the crowd couldn t help shouting out.It is said that those who can go up to the fourth floor will be peerless masters in the future Come and worship me, the future peerless master.
Even in several dangerous situations, some feelings gradually grew.Shao Nan looked a little sad and didn t say much.Ever since Shao Nan got to know Master Gan Yan, Master Gan Yan has always put the sect first.
Okay.Let s go test it.Looking at Lan Yin s appearance of going crazy, Shao Nan said shyly.As for the restrictions outside the Wuling Phoenix Fire , of course there is a little problem.
It is for the effect of this secret method.Not long after, delicious dishes were served on the table.If this caused Taichu Jubaozhai and Sacred Fire Liulizong to turn against each other.
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Just put the last test directly like this It s really admirable to give up the first place to Lan Yin.Because the food inside is so unique, people can t help but try it again.
The setbacks in the two battles brought Shao Nan a strong sense of crisis.If you can change people of the same realm, even for a second, the outcome of a battle can be decided.
I know, how many times have you said it.Otherwise, I won t be cheap.Not to mention the area of the Dao Natural Sect, even the few squares that I have walked through.
That is the three Huixu Shinichi of the Sacred Fire Glazed Tile School.Must gladly fight.You think I can t do it I just want to give it a try.
Before the audience at the foot of the mountain could react, Shao Nan s Lose Pounds In Smf8pcec Days The Power Of Apple Cider Vinegar Weight Loss Recipe figure disappeared on Jiuli Mountain, as if Shao Nan had never existed.I thought Shao Nan was overwhelmed by his wit.The power of the Wuling Phoenix Fire is well known.
Shinichi Kurotsutsu rushed to the first position again, swinging a pair of iron fists, and smashed into the huge monster.If we can t deceive you, then you will become my demon Of course I have to find a way to deceive you once.
It s really boring With you, you have to suffocate me to death.Did the refining fail This was the only answer Lan Yin could think of.
At this point, Shao Nan was finally relieved, and he had survived.I hope he can take care of you.I didn t expect that it would be our last time.
Don t forget.Lan Yin has Shao Nan by his side, and Lan Yuanzhou and the others.