El éxito en los negocios va más allá de vender buenos productos a los clientes; la mayor parte de las personas además de buscar obtener algo a cambio de su dinero, quiere una experiencia de principio a fin, la cual es enriquecida por el servicio al cliente, pieza fundamental en la relación entre empresa-consumidor. Para alcanzar la verdadera lealtad de los usuarios, la calidad en el servicio de la atención que se les proporciona debe ser una prioridad.
Si bien a través de los años la forma en que se brinda atención a los usuarios ha ido sufriendo cambios y adaptaciones, este servicio ha recobrado un gran protagonismo desde que las nuevas tecnologías irrumpieron en los procesos de compra de los productos.
La evolución de los canales de contacto
El teléfono fue y reinó durante varias décadas como el medio por excelencia para comunicarse con el cliente. Desde un comienzo, hizo más fácil y rápida la forma de comunicarnos, acortando distancias y aumentando la satisfacción de los clientes, además de permitir una comunicación bidireccional e inmediata.
Posteriormente, con la llegada de Internet, el correo electrónico permitió manifestar cualquier duda o inconveniente dejando un registro como soporte de dicha comunicación.
Con el apogeo y el nivel de penetración de internet en la vida cotidiana, las empresas y los clientes elevaron su nivel de interacción añadiendo la posibilidad de traer la vitrina de sus productos hasta la puerta de sus casas. Aunado a esto, las preguntas frecuentes redujeron el ciclo de contacto y relación con cada caso. Asimismo, se añadió el “chat en línea” con la finalidad de resolver rápidamente los problemas de los clientes y elevando la satisfacción de usuario.
La incursión de los teléfonos móviles incrementó la capacidad de los consumidores para interactuar con las empresas, exigiendo respuestas más rápidas a través de múltiples canales, que ahora se encuentran al alcance de la mano.
En la actualidad, la comunicación de las empresas con los usuarios alcanza las redes sociales, manteniendo un trato directo y personalizado con los clientes quienes activamente manifiestan los aciertos y errores de las empresas, mismas que cuentan con la capacidad de responder y solucionar los problemas que se presentan cotidianamente.
Si consideramos que el número de personas que utilizan la Internet en México se eleva a más de 65 millones de acuerdo al Estudio sobre los Hábitos de los Usuarios de Internet en México 2016 de la Asociación Mexicana de Internet, las empresas se encuentran obligadas a maximizar su atención a través de diferentes canales, siendo congruentes en todos ellos, es decir, entregando la misma experiencia, lo que hace a la esencia de la omnicanalidad.
La asistencia virtual (omnicanalidad + inteligencia artificial)
La tecnología no detiene su paso y se encuentra en constante evolución, por lo cual el servicio al cliente debe mantener el ritmo de dichos cambios. En la actualidad, las empresas atienden a un usuario omnicanal y el reto consiste en tener la capacidad de atender las demandas a través de todos los canales existentes, y ser constante en todos ellos.
El tiempo ha pasado y no sólo han cambiado los canales para ofrecer el servicio al cliente, sino también los consumidores mismos. Según el mismo estudio citado de la Asociación Mexicana de Internet, 77% de los usuarios de Internet en nuestro país entre 19 y 34 años, utilizan su smartphone como medio de acceso a la Web.
De hecho, los latinoamericanos entre 18 y 34 años son quienes pasan 12.7 horas al día usando su smartphone según el IMS Mobile in Latam Study, 2016. Además, en Latinoamérica las aplicaciones más usadas diariamente en el segmento millennial son WhatsApp, Facebook y Facebook Messenger. Por lo que tener presencia en redes sociales es imprescindible para cualquier marca.
Debido a su gran dominio de la tecnología, su necesidad de rapidez en las respuestas, su alto consumo de productos online como redes sociales y su exigencia por asistentes con personalidades desenfadadas, el segmento de usuarios de 18 a 34 años son el mercado ideal para el desarrollo de plataformas de atención y servicio al cliente que transformen la experiencia de los consumidores por completo.
Es así como surgen los asistentes virtuales (conocidos como agentes, bots o chatbots), a través de los cuales se abre paso a la Inteligencia Artificial enfocada en atender al cliente de forma inmediata. AIVO, desarrolladora de software que ofrece una nueva experiencia de interacción entre las empresas y sus clientes a través de soluciones tecnológicas con Inteligecia Artificial, confirma que los asistentes virtuales tienen la capacidad de interactuar con todos ellos al adaptar sus respuestas de acuerdo al canal que estén utilizando, incluidas las redes sociales. Además, los asistentes virtuales ofrecen atención las 24 horas, los 7 días a la semana.
La incursión de los asistentes virtuales en la atención a clientes es el siguiente paso que tendrán que dar las empresas para poder abarcar el vasto universo de comunicación con el que se enfrentan en el presente y así seguir satisfaciendo las inquietudes de los usuarios. Renovarse o descuidar a los consumidores, esa es la cuestión.
El año pasado, 50% de las empresas de servicios financieros dijeron que les preocupaba volverse obsoletas dentro de 3-5 años (5% más que el promedio mundial).
Los sistemas láser Ultra están diseñados y son ideales para corte de precisión por láser, ablación por láser y modificación superficial por láser en áreas productivas, I&D y prototipeo.
Qin Menglin said The third step is successful, which means that you can go out and move freely as a short distance person.Revealing the vivid face of a young woman. At this moment, she was grabbing Gui Wujiu s sleeve with one hand her eyes were especially sharp, and she immediately stared at the light curtain floating in the air.
By the time Xi Lerong sleeps for three turns and his magic power is fully developed, his opponents should only be those who are also above perfection but have achieved the Tao realm.The resistance force suddenly weakened. Long Yun and others naturally thought that they were not to blame and had reached Biolyfe CBD Gummies: User Experiences for ED Relief the limit of persistence.
To be fair, the Red Mei clan s strength is slightly stronger than that of the Haezhi clan in other words, the relative weight of this treasure tower among the Haezhi clan is actually higher than the treasures used by the Chi Mei clan.Long Yun turned slightly to Nature’s Boost CBD Gummies for ED: Health Benefits and Reviews one side and fixed his gaze.
Space out. In this relatively small space, you can t see the outside scenery clearly.However, Linghu Qubing looked back at the incident in a subtle way, as well as the calmness with which Yuchan appeared during the battle, and the change in his expression.
Then Li Yunlong struck The divine light flows like rain, reflecting the vast sky.In about ten days, it can be condensed into a thing that is like a replica of Gui Wujia himself.
And with these four words breaking the shackles , he set a successful example.Or meet a close friend. He has a clear and distant appearance, a smart and free demeanor, and his clothes are not unusual, but Biolife CBD Gummies for ED: A Biological Approach to Enhancing Performance there is a faint shape of a maple leaf on his forehead.
Yu Gucheng has integrated the Taoism of his sect and is already infinitely close to the realm of Yu Li s two true flows and Yu Li has already reached the level of the second real flow.Wen Jinyuan said If you have concerns, Taoist friend Mo Overview of CBD Gummies ED: Benefits, Reviews, and Recommendations can contact the sect first and send one or two people to take charge.
Gui Wujiu s eyes glowed with Natures Boost CBD Gummies for ED: Reviews and Effectiveness of Nature’s Boost an extra sharp edge. When Linghu was sent to enter that realm, he gave clear instructions and was just a spectator, not involved in the victory or defeat.According to the wonder of the Only Self Mahayana Sutra , what is called a trial does not actually require the actual demonstration of magical powers rather, it is just a Full Body CBD Gummies for ED Reviews: Market Evaluation matter of practicing the mysterious skills silently and allowing them to flow freely.
Now the old Marquis can t protect you. What Qin Hu opened his eyes When he looked around, he saw that he was staying in a tent, and in front of him was a soldier wearing leather armor.How could he not use it When facing a target like the big goblin with low HP and low poison resistance, it does not take a few minutes at all.
Overwhelming It can only be described like this. After all, the barrier camp is in charge, and its strength is naturally amazing.As for how Zhao Hao persuaded the Beast King, who had just looked determined to retreat, they all tacitly kept silent on this point.
The supplies are just appetizers, and the main course is the five items dropped by the opponent.They are simply too powerful. No wonder there is that reminder.
It is refreshed every hour when not in combat. Scaryly strong.After jumping more than a dozen carriages, the lightning disappeared.
First teleport to the salt water city closest to the target.This is an order from the group the group representative emphasized expressionlessly.
Don t forget what our goal is Zhao Hao reminded helplessly.He nodded and led his troops to escort the convoy Dr. Oz Gummies for ED: A Trusted Solution away quickly.
Zhao Hao suddenly felt that the other party would
is it possible to surpass the epic level. Countless spells, bows, arrows
crossbows and other long range attacks overwhelmed the huge beast, but Blue CBD Gummies for ED: A Cool Approach to Treatment after the attack, it had no effect.clang A crossbow arrow easily penetrated several layers of light curtains and successfully hit the war hammer in the hand of the paladin leader who had stopped at Karen s side at some Rejuvenate CBD Gummies for ED Reviews: Customer Feedback point.
Fortunately, Zhao Hao has a big move. Natural Barrier A large number of man eating vines grew out, and then Freya, who transformed into a dragon form, grabbed her and flew across the canyon, then entangled herself with the tree on the Best ED Gummies: Top Picks for Men 🥇 opposite side, and weaved a 100 meter long tower directly on the canyon.
It was hard to defend originally, but if such a big gap was added, it would be impossible to block the opponent s attack.After hearing the cake being divided, the players present became excited.
But Qin Hu loves Chen Ruoli so much that he will never let him go, and Chen Ruoli has long been disgusted with this evil young man.When will the devil be able to enter Heaven Mountain , if it was really that strong, the Holy Church would have been destroyed long ago, and there was no need to wait until now.
Ropes and hanging baskets were used to pull it up Full Body CBD Gummies for ED: Detailed User Feedback and Effectiveness Analysis to the roof of the carriage, which was nearly three meters high.Oh, now players will join the changes after the cemetery, collectively called cemetery disease , which is equivalent to the general term for mental illness , madness , paranoia and other states.
Otherwise, the pirates would have been scattered and the green dragon wouldn t have been able to cause much damage, so they would have endured until now.The process of accepting the mission went smoothly.
As volcanoes continue to erupt and demons continue to die, the area and resources will continue to increase.Intelligence 38 Knowledge 38 Magic value 1180 This is the basic attribute without calculating any bonus.
I heard that the Yin Yang Sect has issued a death order, but I think the Yin Yang Sect is nothing more than that.I ve even searched for the most likely places where he went, but there s nothing there.
She stretched out her hand to rub her forehead, stretched her limbs, and murmured to herself
This is not the Ziwei Star Territory, but I don t know where it is.Not only is he powerful, but his alchemy skills are even more terrifying.
Of course, in addition to Tang Wuzang and Lin Yinger, there are Rejuvenate CBD Gummies for ED Reviews: Comprehensive User Experiences and Effectiveness several people who are paying attention to Chilong, to be precise, Ye Fei, naturally the fifth prince of the Dali Dynasty, Bai Gu Lengyu and an inner disciple Wei Dingguo.The elixir melted in his mouth, and Ye Fei suddenly felt another extremely vigorous Yin force rush into his limbs and bones, and his body couldn t help but tremble.
Yao s token seriously at all. Qianxiu, you are so brave.It is extremely cruel. At least righteous people will never refine such a thing
Bai Yan said solemnly. So that Buying Guide: Where to Get CBD Gummies for ED s it Bai Yan really knows a lot, but I m really ignorant.
The only thing that is of some use is Insightful Visuals: Exploring ED Gummies in Action that there is a branch of the Yin Yang Sect not far from Qiongya.There are only one street. Thousands of meters wide.
She has a slender waist, her hair is in Shark Tank Blue Gummies for ED: Insights from Their Episode and Market Impact a high bun, and she carries a long sword on her back.Generalissimo, I ll do it for you right away. The plane will land at your designated location within ten minutes After receiving Wu Juan s call, Jiang Tianlong immediately agreed.
She opened her sexy and red mouth, and a Do CBD Gummies Work for ED: Unraveling the Truth Through Reviews small piece of crispy and delicious meat came into her mouth.The lowest one requires one hundred thousand spiritual stones, and the highest one requires five hundred thousand spiritual stones.
I believe that soon, she will advance to the late stage of Heaven Realm.They all chased into the distance. A person from the Yin Yang Sect Ye Fei couldn t help but be startled, then his eyes turned cold, he thought for a moment, and chased after him.
Tai Chi Kung Fu Tai Chi Sword Could it be him Ye Fei was shocked.It can Do ED Gummies Work? An Evidence-Based Look be said Men’s ED Gummies: A Closer Look at the Options to be a truly new way. If you succeed, you will reach the sky in one step if you fail, you will die Boom boom boom At this moment, Ye Fei s body is like a battlefield, where a battle between heaven and man is going on.
Luo Jing also embarked on an unimagined financial road and rose in this era.If they come back from buying the bottom, a small number of people are selling, and those stocks will naturally fall.
Hundreds of public and private investment institutions came to visit the Quantitative Capital headquarters for investigation, and more institutions were on the way.Even if the retracement is reversed, ED Gummies That Work: Exploring the Most Effective Options and User Testimonials it is impossible to retrace indefinitely.
It is because of Qunxing Capital that scares away foreign investment.I went to find out that Boost CBD Gummies for ED: Market Insights there is no two person reptile park in China that is so large in scale.
I was very excited to hear that. This is probably the only opportunity in my life to take a photo with a giant.29 percentage points. During the killing spree, investors continued to curse.
Many investors could Revive CBD Gummies for ED: Insights from User Testimonials not figure out how Yixing Video could support such a huge market capitalization even if they tried to break the bank.in the first half of the year it was Ukom, Maker Square, Jiuzhouxing, Yixing Media and Kunpeng Technology.
This stock has now completely separated from the index and the sector, and is following its own independent trend.He immediately said But wouldn t Blue CBD Gummies for ED: A Blue Revolution in Men’s Health this affect our strategic goal of building an independent valuation system To suffocate foreign capital, the stock prices of these listed subsidiaries must plummet to the floor.
The investors who believed in those dealers were so unlucky that they no longer had a few pairs of pants left.It s amazing, it finally fell sharply, and the K line is still so ugly, it s time to die, right This vote is very evil.
Shi Yao had unearthed a treasure. Rejuvenate CBD Gummies for ED: User Feedback He was very accurate in the field of artificial intelligence and the potential of Nvidia.In addition, another big plan is to kill foreign capital, which is not a good idea.
As for the safety of Qunxing Capital s large scale agricultural products and large scale minerals in the African market, on the one hand, it must rely on the agricultural products themselves to equip more armed drones.If I sell at a high point, I can earn more than 60 in the two periods.
I didn t expect Mr. Chen to come out to greet him personally.The market trend has suddenly changed. With the short squeezing trend of the ultimate small Analyzing CBD Gummies for ED: A Complete Review deep V, the following funds have once again added fuel to the fire and are still taking a step back to short squeeze.
There are nearly a hundred people invited this time, representing e sports clubs, domestic ones include WE, OMG, IG, LGD, VG, TyLOO, etc.However, fiscal revenue has been growing rapidly, and its dependence on land sales has continued to decline.
If you want to achieve this goal, you need the support of thousands of CPUs, but if you switch to GPU, you only need seven.These complex environments can be loaded almost instantly, which is six times faster than S2.