7 de cada 10 personas prefieren comunicarse con las empresas a través de una llamada telefónica. Esto se debe a que este medio les ayuda a resolver sus dudas y hacer algún reclamo sin complicaciones técnicas que pueden asustarlos o alejarlos de quien les brinda un servicio.
De acuerdo con un análisis realizado por Aivo, empresa desarrolladora de software de servicio al cliente con base en la Inteligencia Artificial, los clientes en la actualidad buscan un contacto simple, que resuelva rápido sus necesidades y que les permita continuar con la comunicación cuando ellos decidan y por el canal que prefieran.
Si tomamos en cuenta que 60% del total de los consumidores acuden a los centros de atención para solicitar la reparación de un producto o servicio no satisfactorio, las compañías se enfrentan con el gran reto de atender y brindar soluciones, ya sea por teléfono, por un medio digital o, lo que es ideal, complementando ambos.
Por esto, Aivo te presenta las ventajas que tiene el servicio al cliente a través de canales telefónicos y digitales, para que tomes la mejor decisión la próxima vez que quieras contactar a una empresa para solicitar una aclaración.
Atención telefónica
Fácil acceso. El teléfono sigue siendo el dispositivo de telecomunicación por excelencia en México, ya que existen tantas líneas telefónicas (fijas y móviles) que prácticamente cualquier persona tiene acceso a este medio para contactar a las empresas.
Más cobertura. Para las compañías, la universalidad del teléfono lo convierte en el medio más fácil para interactuar con los usuarios. Por eso, a la fecha el servicio al cliente tradicional sigue basado y estructurado en call-centers.
Personal. Al hablar por teléfono esperamos encontrar un agente que nos entienda y brinde la mejor atención comprendiendo nuestro problema y buscando una solución lo más pronto posible. ¿La desventaja? En ocasiones, los agentes de atención al cliente no se dan abasto y el proceso se dificulta al no tener la capacidad para resolver todas las solicitudes en un periodo de tiempo corto.
Innovación continua. A pesar de ser un medio tradicional, ha recibido mejoras y avances para establecer conexiones de calidad desde cualquier parte del mundo. En la actualidad existe tecnología, como Voice de AIVO que, con base en la inteligencia artificial, permite que agentes virtuales atiendan cualquier solicitud vía telefónica, de tal forma que los agentes humanos se dediquen a resolver tareas específicas.
Atención por medios digitales
Nuevos usuarios. El uso de smartphones y el ambiente digital en el que crecen las nuevas generaciones, impulsan el uso del internet para resolver por este medio cualquier necesidad. Si las empresas desean atraer nuevos clientes y hacer que permanezcan, lo mejor que pueden hacer es adaptar sus procesos con herramientas digitales que faciliten el contacto entre ambas partes.
Inmediatez y Disponibilidad. Los canales digitales permiten una interacción más sencilla e inmediata. La Inteligencia Artificial (IA) permite que bots respondan y las solicitudes tarden la mitad del tiempo en resolverse, que de una forma tradicional. Además, la IA brinda atención inmediata cualquier día de la semana, por lo que jamás se deja un cliente sin atender.
Ahorro y economía. La tecnología se ha convertido en un gran aliado para disminuir los costos de operación del servicio al cliente. Si los usuarios se han mudado a los canales digitales, ¿por qué no dirigir las energías (y el dinero) ahí? Además, permite tener un control y registro minucioso de todas las interacciones, por lo que las compañías pueden corregir y revisar áreas de oportunidad.
¿Cuál es mejor?
¡Ambos! La atención al cliente debe ser como un traje a la medida para cada quien. Existen compañías que pueden prescindir totalmente de las líneas telefónicas; existen otras que requieren interactuar por ese medio. Lo ideal es que cada una analice sus necesidades y las de sus clientes para brindarles la atención más rápida y efectiva.
Gracias a los softwares que responden, identifican y brindan soluciones de forma inmediata, la atención puede ser incluso complementaria y omnicanal para que los clientes “salten” de un canal a otro conservando su historial y sin perder el hilo de su conversación.
Si estás pensando en mejorar tu servicio al cliente, acércate a los profesionales y comienza a disfrutar la tecnología que transformará a tu empresa. Para más información visita aivo.co
Los servicios de monitoreo de condiciones de HID permiten a las organizaciones generar un análisis predictivo y práctico para lograr un desempeño óptimo de máquinas expendedoras, cintas transportadoras, sistemas de calefacción y refrigeración y equipos médicos, entre muchos otros equipos.
El arco eléctrico es uno de los fenómenos más peligrosos que pueden presentarse en los sistemas eléctricos de potencia. Los daños producidos pueden ser muy graves y dado que éste surge en cuestión de segundos, para un operador es prácticamente imposible ponerse a salvo al originarse.
La tecnología, junto con una planificación estratégica de la fuerza laboral y la inversión en optimización de flujos de trabajo, ofrece la oportunidad de cerrar la brecha entre las grandes y pequeñas empresas en cuanto a las expectativas de cumplimiento de pedidos. La adaptación de las organizaciones a estos desafíos mediante el uso de soluciones tecnológicas será clave para lograr el pedido perfecto y asegurar la satisfacción del cliente a largo plazo.
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He dodged and entered the cave. As soon as he entered the cave, even with his great monk s determination, his face turned pale.the aftermath of the lightning attack alone killed them all.
The moment he entered the resource point, he realized something was wrong.Li Yuanba shook his head. It would be easy if the real body Li Shiming was here.
After returning from the Eastern Qi Continent, Yuqing Sect has been dealing with the affairs of the Beiyan Continent, wanting to solve the sect s troubles as soon as possible in order to prepare to accumulate strength to counterattack the Eastern Qi Continent.This was a punishment for the greedy. The early warning formation of the Bai Di Qingyun Boat flashed, which was a reminder of another encounter with the long distance flying boat.
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All the monks in the entire Yuqing Sect base have left, not even a single monk who was guarding the base is left.With the murderous intention, the great monk Luo Pei fully released the power of the Black Water Sword spiritual treasure.
Lao Jian, come and sit in the cave, I just got some top quality spiritual tea Li Yuanba invited with a smile.Although the losses were heavy this time, it was not a bad thing.
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After crossing three hundred meters, there were very few cave sky guardians, only a few sporadic cave sky guardians, and they were also gathering here.Although the golden lotus could no longer be maintained, the Buddha s light scattered by the golden lotus was all concentrated on the body of the horse headed creature in the late fourth grade hell.
In addition, he was already blinded by anger at this time.
Medium sized merchant ships can be severely damaged by one shot.If you were an adventurer, no one would be so brave.
The meaning is obvious Brother, if you bear it, we will support you.Behind them are a group of fire elves and burning wing demons.
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Eh Zhao Hao exclaimed as he followed the phantom shooter onto the city wall.But if we take another approach
His eyes read the prompt word for word. Zhao Hao thought about it from his perspective and found a loophole.
Tap In the sound of horse hooves. A skeleton carriage, escorted by a hundred knights covered in thick armor and riding tall undead horses, came to Zhao Hao.Anyway, just one sentence to get them ready to receive the ship.
As for adding war machinery such as crossbows and catapults, forget it.It s not that Archangel s attacks are weak Although this is not the championship level known for its lethality, it is not too weak, which can only mean that the angel barrier is too hard.
Regardless of whether the two are working together, the premise is that there is no conflict of interest.The world of heroes is a very simple place. The weak eat the strong As long as you are stronger than the other party, even the evil race will be extremely loyal.
Of course, this is just a feeling, not actually being able to see the other person s eyes clearly.Some players even stopped hunting demons and became corpse collectors instead, specializing in picking up the corpses of high level demons.
Soon, they saw the situation. Good news The thief has been found Bad news The other party is being chased by monsters Yes, a thief is on the run, pursued by hordes of Minotaurs.Whoosh, whoosh, whoosh It s still a three stage shooting.
He deserves it. It s just that he has to bear this pain now.
Master Dean, how is your injury According to Master Hines prediction, it should start to get better in the next two days.Lin En felt that it was probably because of the other party s lack of godhead and corresponding mental strength.
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The only darkness in the middle stood there like a huge target.Hundreds of thick pillars stand around to support this huge underground space.
If they can replicate this, they can truly simulate a small sunrise However, it is not easy to create a large source of gravity.Tens of thousands of attendants placed pots of roasted potatoes, fried steaks, stewed meat soup and other delicacies on long tables placed in the streets of the Holy City, serving hundreds of thousands of people to enjoy, many of which only nobles are eligible to enjoy on weekdays.
Even so, Monroe was still very careful, because no one knew what kind of detection magic those wizards had.I have already asked someone to hand over your paper to Speaker Aurora.
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The vacuum field created by their current capabilities is not completely empty.However, in the eyes of Sirid, these are just targets The lava fire dragon s 20 meter long wings vibrated violently.
How is it Is the royal capital already in chaos Held and others immediately gathered around and asked impatiently.A group of congressmen present also looked at Lin En expectantly.
Just due to the need for military training and the lack of opponents, they used conventional weapons when attacking major cities in the empire, that is, muskets and cannons Even so, without the support of the church, the so called elites of the empire were vulnerable to firearms.In fact, his trouble had already come. In almost a moment, two streams of light had already arrived in front of him.
The main body is obviously not prepared to give up on this exploration team that has made great achievements and bought precious time for them with their lives, otherwise there will be no need to send the ring back.Once it is rolled up, all of them will be beaten into atoms in an instant The person responsible for responding to Cord was Mori, an old acquaintance.
The sharp weapon penetrates through, but the elements inside are not damaged at all.In that case, why not create a bomb that can automatically track the enemy and adjust its trajectory in mid air Lin En said thoughtfully.
If they can just get one or two things that the Nascent Soul cultivator needs, it will be a worthwhile trip.Of course, Duanmu Fei s situation cannot last forever.
Tian Dazhuang was completely different from Tian Dayong.Judging from Zhenjun Chiye s attitude of actively seeking peace, it seemed that he could receive some extra compensation.
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7 de cada 10 personas prefieren comunicarse con las empresas a través de una llamada telefónica. Esto se debe a que este medio les ayuda a resolver sus dudas y hacer algún reclamo sin complicaciones técnicas que pueden asustarlos o alejarlos de quien les brinda un servicio.