7 de cada 10 personas prefieren comunicarse con las empresas a través de una llamada telefónica. Esto se debe a que este medio les ayuda a resolver sus dudas y hacer algún reclamo sin complicaciones técnicas que pueden asustarlos o alejarlos de quien les brinda un servicio.
De acuerdo con un análisis realizado por Aivo, empresa desarrolladora de software de servicio al cliente con base en la Inteligencia Artificial, los clientes en la actualidad buscan un contacto simple, que resuelva rápido sus necesidades y que les permita continuar con la comunicación cuando ellos decidan y por el canal que prefieran.
Si tomamos en cuenta que 60% del total de los consumidores acuden a los centros de atención para solicitar la reparación de un producto o servicio no satisfactorio, las compañías se enfrentan con el gran reto de atender y brindar soluciones, ya sea por teléfono, por un medio digital o, lo que es ideal, complementando ambos.
Por esto, Aivo te presenta las ventajas que tiene el servicio al cliente a través de canales telefónicos y digitales, para que tomes la mejor decisión la próxima vez que quieras contactar a una empresa para solicitar una aclaración.
Atención telefónica
Fácil acceso. El teléfono sigue siendo el dispositivo de telecomunicación por excelencia en México, ya que existen tantas líneas telefónicas (fijas y móviles) que prácticamente cualquier persona tiene acceso a este medio para contactar a las empresas.
Más cobertura. Para las compañías, la universalidad del teléfono lo convierte en el medio más fácil para interactuar con los usuarios. Por eso, a la fecha el servicio al cliente tradicional sigue basado y estructurado en call-centers.
Personal. Al hablar por teléfono esperamos encontrar un agente que nos entienda y brinde la mejor atención comprendiendo nuestro problema y buscando una solución lo más pronto posible. ¿La desventaja? En ocasiones, los agentes de atención al cliente no se dan abasto y el proceso se dificulta al no tener la capacidad para resolver todas las solicitudes en un periodo de tiempo corto.
Innovación continua. A pesar de ser un medio tradicional, ha recibido mejoras y avances para establecer conexiones de calidad desde cualquier parte del mundo. En la actualidad existe tecnología, como Voice de AIVO que, con base en la inteligencia artificial, permite que agentes virtuales atiendan cualquier solicitud vía telefónica, de tal forma que los agentes humanos se dediquen a resolver tareas específicas.
Atención por medios digitales
Nuevos usuarios. El uso de smartphones y el ambiente digital en el que crecen las nuevas generaciones, impulsan el uso del internet para resolver por este medio cualquier necesidad. Si las empresas desean atraer nuevos clientes y hacer que permanezcan, lo mejor que pueden hacer es adaptar sus procesos con herramientas digitales que faciliten el contacto entre ambas partes.
Inmediatez y Disponibilidad. Los canales digitales permiten una interacción más sencilla e inmediata. La Inteligencia Artificial (IA) permite que bots respondan y las solicitudes tarden la mitad del tiempo en resolverse, que de una forma tradicional. Además, la IA brinda atención inmediata cualquier día de la semana, por lo que jamás se deja un cliente sin atender.
Ahorro y economía. La tecnología se ha convertido en un gran aliado para disminuir los costos de operación del servicio al cliente. Si los usuarios se han mudado a los canales digitales, ¿por qué no dirigir las energías (y el dinero) ahí? Además, permite tener un control y registro minucioso de todas las interacciones, por lo que las compañías pueden corregir y revisar áreas de oportunidad.
¿Cuál es mejor?
¡Ambos! La atención al cliente debe ser como un traje a la medida para cada quien. Existen compañías que pueden prescindir totalmente de las líneas telefónicas; existen otras que requieren interactuar por ese medio. Lo ideal es que cada una analice sus necesidades y las de sus clientes para brindarles la atención más rápida y efectiva.
Gracias a los softwares que responden, identifican y brindan soluciones de forma inmediata, la atención puede ser incluso complementaria y omnicanal para que los clientes “salten” de un canal a otro conservando su historial y sin perder el hilo de su conversación.
Si estás pensando en mejorar tu servicio al cliente, acércate a los profesionales y comienza a disfrutar la tecnología que transformará a tu empresa. Para más información visita aivo.co
Es mucha la complejidad a la que se enfrentan los jóvenes; exige una formación innovadora y de inmersión para desarrollar competencias que los faculten a cumplir metas y expectativas de la sociedad actual.
Centinel-5 Precursor suministrará al programa Copernicus información esencial sobre la composición química de la atmósfera antes de que, en 2021, entre en funcionamiento el instrumento Sentinel-5.
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At that time, Xiying was only in the foundation building stage, so naturally he couldn t find anything good.I don t know if it was a coincidence or Qingyang s calculation was more accurate.
I don t know how to charge for this customized magic weapon and ghost weapon.When fighting here, the enemy s strength would be brought into full play.
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A strong smell of blood filled the air, and Qingyang couldn t help but frown.Master Yuanzhu has been following Master Chiye for so many years.
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At first, Xiying and Xiao Yuhan only received one golden elixir.Only Qin Ruyan had a complicated expression. She didn t know whether it was because she was still brooding about the past or because she still had old feelings.
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The sequelae of the Blood Burning Technique are very obvious.Qingyuan Sanren was very straightforward in doing things, and things were arranged in the blink of an eye.
Only when he faced a foundation building monk today did he realize that Qingyang realized that he was still a little overconfident, and he might end up here this time.Apart https://tannoorgrill.com/updates/the-benefits-and-effects-of-watermelon-cbd-gummies-lfqm-1000mg-a-comprehensive-guide-tzcsk-nw7s/ from The Benefits of CBN Sleep Gummies for a Restful Night's Sleep (GmKpj) practicing, he will always think of the people who depend on him.
This is too scary. Who doesn t have extravagant hopes for the Golden Pill stage You know, even in the Seven Immortal Sects, no one dares to say that they can help you break through the golden elixir stage.A quarter of an hour later, https://tannoorgrill.com/topics/improving-sleep-quality-w9q-with-sugarbear-sleep-gummies-a-comprehensive-review-leiwq-xc3a/ Qingyang searched the entire medicine garden.
This is absolutely impossible. The second uncle of the Qin family seemed to have expected it, and said, What if we only want one Not even one.During the waiting time, Qingyang was also hungry. After a conversation, he roughly figured out the origin of the other party from Sang Qinglan s mouth.
However, this was already the deepest part of the entire Chaos Demon Valley, and the trial was almost over.There were not many things in the holding talisman, mainly a hundred pieces of low grade spiritual stones and some miscellaneous pills.
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Increased production, but it was the group of alcoholic bees that gained the most.The two walked through the courtyard for nearly a quarter of an hour before arriving at a courtyard.
This kind of pain is really indescribable in any words of Qingyang, and it is unbearable.This time, Qingfeng Palace s result was 1,100 spirit stones less than that of Jinding Pavilion.
Yu Mengmiao is the apple of the eye of the entire Yin Yang Sect, and the Yin Yang Sect will not do anything to her.Those who set up bad practices caused a lot of trouble to Qingyang for a while.
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This frightened Alok and others. After all, Linn, the star of magic, was the backbone of the entire school, and there was no room for any mistakes After Lin En repeatedly assured that he was in good condition and just needed rest, the wizards at the academy were still very worried and collected a lot of precious potions for him The Benefits of Haliborange Gummies Adults for Overall Health and Wellbeing (eYxTp) that could restore mental damage and increase vitality.
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