7 de cada 10 personas prefieren comunicarse con las empresas a través de una llamada telefónica. Esto se debe a que este medio les ayuda a resolver sus dudas y hacer algún reclamo sin complicaciones técnicas que pueden asustarlos o alejarlos de quien les brinda un servicio.
De acuerdo con un análisis realizado por Aivo, empresa desarrolladora de software de servicio al cliente con base en la Inteligencia Artificial, los clientes en la actualidad buscan un contacto simple, que resuelva rápido sus necesidades y que les permita continuar con la comunicación cuando ellos decidan y por el canal que prefieran.
Si tomamos en cuenta que 60% del total de los consumidores acuden a los centros de atención para solicitar la reparación de un producto o servicio no satisfactorio, las compañías se enfrentan con el gran reto de atender y brindar soluciones, ya sea por teléfono, por un medio digital o, lo que es ideal, complementando ambos.
Por esto, Aivo te presenta las ventajas que tiene el servicio al cliente a través de canales telefónicos y digitales, para que tomes la mejor decisión la próxima vez que quieras contactar a una empresa para solicitar una aclaración.
Atención telefónica
Fácil acceso. El teléfono sigue siendo el dispositivo de telecomunicación por excelencia en México, ya que existen tantas líneas telefónicas (fijas y móviles) que prácticamente cualquier persona tiene acceso a este medio para contactar a las empresas.
Más cobertura. Para las compañías, la universalidad del teléfono lo convierte en el medio más fácil para interactuar con los usuarios. Por eso, a la fecha el servicio al cliente tradicional sigue basado y estructurado en call-centers.
Personal. Al hablar por teléfono esperamos encontrar un agente que nos entienda y brinde la mejor atención comprendiendo nuestro problema y buscando una solución lo más pronto posible. ¿La desventaja? En ocasiones, los agentes de atención al cliente no se dan abasto y el proceso se dificulta al no tener la capacidad para resolver todas las solicitudes en un periodo de tiempo corto.
Innovación continua. A pesar de ser un medio tradicional, ha recibido mejoras y avances para establecer conexiones de calidad desde cualquier parte del mundo. En la actualidad existe tecnología, como Voice de AIVO que, con base en la inteligencia artificial, permite que agentes virtuales atiendan cualquier solicitud vía telefónica, de tal forma que los agentes humanos se dediquen a resolver tareas específicas.
Atención por medios digitales
Nuevos usuarios. El uso de smartphones y el ambiente digital en el que crecen las nuevas generaciones, impulsan el uso del internet para resolver por este medio cualquier necesidad. Si las empresas desean atraer nuevos clientes y hacer que permanezcan, lo mejor que pueden hacer es adaptar sus procesos con herramientas digitales que faciliten el contacto entre ambas partes.
Inmediatez y Disponibilidad. Los canales digitales permiten una interacción más sencilla e inmediata. La Inteligencia Artificial (IA) permite que bots respondan y las solicitudes tarden la mitad del tiempo en resolverse, que de una forma tradicional. Además, la IA brinda atención inmediata cualquier día de la semana, por lo que jamás se deja un cliente sin atender.
Ahorro y economía. La tecnología se ha convertido en un gran aliado para disminuir los costos de operación del servicio al cliente. Si los usuarios se han mudado a los canales digitales, ¿por qué no dirigir las energías (y el dinero) ahí? Además, permite tener un control y registro minucioso de todas las interacciones, por lo que las compañías pueden corregir y revisar áreas de oportunidad.
¿Cuál es mejor?
¡Ambos! La atención al cliente debe ser como un traje a la medida para cada quien. Existen compañías que pueden prescindir totalmente de las líneas telefónicas; existen otras que requieren interactuar por ese medio. Lo ideal es que cada una analice sus necesidades y las de sus clientes para brindarles la atención más rápida y efectiva.
Gracias a los softwares que responden, identifican y brindan soluciones de forma inmediata, la atención puede ser incluso complementaria y omnicanal para que los clientes “salten” de un canal a otro conservando su historial y sin perder el hilo de su conversación.
Si estás pensando en mejorar tu servicio al cliente, acércate a los profesionales y comienza a disfrutar la tecnología que transformará a tu empresa. Para más información visita aivo.co
Esta nueva dinámica exigirá un servicio al cliente mucho más riguroso, ágil y expedito, especialmente porque las nuevas generaciones realizan un uso más intensivo de los dispositivos como teléfonos inteligentes, tabletas o computadoras portátiles.
Los servicios de monitoreo de condiciones de HID permiten a las organizaciones generar un análisis predictivo y práctico para lograr un desempeño óptimo de máquinas expendedoras, cintas transportadoras, sistemas de calefacción y refrigeración y equipos médicos, entre muchos otros equipos.
La resiliencia en las cadenas de suministro no es solo una responsabilidad de los líderes del área; es un imperativo estratégico que debe abordarse a todos los niveles de la organización. Las empresas de capacitación tienen la oportunidad de liderar este cambio, proporcionando el conocimiento y las herramientas necesarias para que los líderes naveguen con éxito en un entorno empresarial cada vez más complejo. Invertir en capacitación se convertirá en un factor crítico para el éxito sostenido de las empresas en el futuro.
Los entornos industriales presentan una serie de riesgos para los empleados, desde maquinaria pesada hasta materiales peligrosos y condiciones de trabajo extremas. En vista de
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Combined with the words of these two people, Du Heng guessed that the box contained the money from the medicine he just sold.Xiao Du, after listening to what you said, I have an idea.
He looked very weak and pale, and he was just slumped on the chair.My father in law and mother in law can point to this The children are taking care of themselves.
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She did not raise any objection when drinking the medicine, nor did she object during the observation.He only knew that Du Heng s surname was Du. He couldn t take care of the rest these days.
Xiao Hu seemed to have seen a life saving straw. Zhou Yixian and the chief of the medical department widened their eyes, Doctor Du, are you saying that the patient who was rescued that day committed suicide ED Gummies on Shark Tank: Did They Secure a Deal? by jumping from the building Du Heng just glanced at them and did not answer the question.
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At this time, everyone turned their heads to this senior brother, Brother, do you know this senior The classmate touched his head in embarrassment, I don t know.The color is a bit dark. Du Heng s heart sank, You lie down for a while and I ll give you a checkup.
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Huben Guard was one of the five guards in the capital.5 to expose him, so as to confirm the identity of the Tiandihui members.
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Chu Caiwei said The female ghost is too yin, and to empathize with her, you need to bear the yin into the body, which is not good for the woman s health.Zhou Min was also a tactic to delay the attack.That s all, turned around and wrote a secret report to shake things out.
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This official only has a monthly salary of five taels of silver, so I m too shy.
Here, under Su Yan er s persuasion, Su Jin er also sat down again, raised her sleeves and stretched out towards Yu Liao.Standing up to help her bow, he looked her in the eyes and said, There is no outsider, what are you doing, Yu Liao It finally came down to something real.
The author has something to say A perfunctory comment.Became half demon, half grudged inhumans trapped in this town.
As he spoke, he also introduced to Gu Jia This Penguin CBD Gummies for ED: User Satisfaction Reviewed is my senior brother, so I don t think I need to introduce too much.up.Several people followed the knocking sound and looked towards the stage, it was Su Ma er, a woman in black, who was knocking.
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The pain rushed to her head, so she could only scream and burst into tears before fainting.He was holding a long sword in his hand carelessly.
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The Meng family is gone, I didn t marry into ED Pills Near Me: Where to Buy Locally your town before.The loose belt became looser and looser under this movement.
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Qin Su made the same mistakes in the previous life.I came here last night, I chased that old thing, but I disappeared when I entered this yard.
Soon Qin Su came back before the people in the town.In a cave on the other side, a scream pierced the night sky, and the sky was completely brightened.
In this way, half of the uneasiness in Yu Liao s heart was relieved, as long as the divine doctor was around, the dumb souls of the demons would not be able to run rampant.Seeing that the woman across the way responded silently, he glanced at the sword in her hand.
On the snow colored placket.At the age of eighteen, he was already this tall.Tan Su looked at her back from behind, and her long and narrow phoenix eyes looked at the place where the fluctuation of spiritual power came from, and the smile disappeared Love High Sex Gummies: Reviews and Benefits in her eyes for an instant.
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He put the sword on his neck.Let me reiterate to you again, five years ago I was indeed a useless vine, and my spiritual power was also a waste that you can t gather in your mouth.The man in the red shirt looked at her from the opposite side, and Xue Ji smiled wryly and said haha You are here too, Mozun ah.
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The mountains in Jinzhou are made of soil mixed with white soil and black soil.After adjusting several times until it is stable, quickly acupuncture at the Shaoshang and Shixuan positions for bloodletting.
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There was even a moment when his calf trembled. If Du Heng hadn t made the right diagnosis that day, his Zi Su Tang clinic would have become famous in Jinzhou.This is a normal phenomenon. But I see that your hair roots have begun to turn black, which is a good start.
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The taste was really incredible. Thinking that there were still many people waiting outside, Du Heng and the others solved them as quickly as possible, and then quickly returned to the village committee door.Therefore, there is nothing wrong with waiting for Du Heng now.
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Now he was even more angry. He pointed at Wei Kaida and yelled, What kind of bullshit doctor are you If you have a stomachache, it must be due to irregular menstruation.When Du Heng was lost in thought, Wu Buwei opened the door and walked in.
In the entire Shanghu District, there are six towns and nine streets.Make money Haha, do you think that if you go to a farmer s home for medical treatment, they will give you a registration fee Du Heng s words really moved Li Qingde.
7 de cada 10 personas prefieren comunicarse con las empresas a través de una llamada telefónica. Esto se debe a que este medio les ayuda a resolver sus dudas y hacer algún reclamo sin complicaciones técnicas que pueden asustarlos o alejarlos de quien les brinda un servicio.