7 de cada 10 personas prefieren comunicarse con las empresas a través de una llamada telefónica. Esto se debe a que este medio les ayuda a resolver sus dudas y hacer algún reclamo sin complicaciones técnicas que pueden asustarlos o alejarlos de quien les brinda un servicio.
De acuerdo con un análisis realizado por Aivo, empresa desarrolladora de software de servicio al cliente con base en la Inteligencia Artificial, los clientes en la actualidad buscan un contacto simple, que resuelva rápido sus necesidades y que les permita continuar con la comunicación cuando ellos decidan y por el canal que prefieran.
Si tomamos en cuenta que 60% del total de los consumidores acuden a los centros de atención para solicitar la reparación de un producto o servicio no satisfactorio, las compañías se enfrentan con el gran reto de atender y brindar soluciones, ya sea por teléfono, por un medio digital o, lo que es ideal, complementando ambos.
Por esto, Aivo te presenta las ventajas que tiene el servicio al cliente a través de canales telefónicos y digitales, para que tomes la mejor decisión la próxima vez que quieras contactar a una empresa para solicitar una aclaración.
Atención telefónica
Fácil acceso. El teléfono sigue siendo el dispositivo de telecomunicación por excelencia en México, ya que existen tantas líneas telefónicas (fijas y móviles) que prácticamente cualquier persona tiene acceso a este medio para contactar a las empresas.
Más cobertura. Para las compañías, la universalidad del teléfono lo convierte en el medio más fácil para interactuar con los usuarios. Por eso, a la fecha el servicio al cliente tradicional sigue basado y estructurado en call-centers.
Personal. Al hablar por teléfono esperamos encontrar un agente que nos entienda y brinde la mejor atención comprendiendo nuestro problema y buscando una solución lo más pronto posible. ¿La desventaja? En ocasiones, los agentes de atención al cliente no se dan abasto y el proceso se dificulta al no tener la capacidad para resolver todas las solicitudes en un periodo de tiempo corto.
Innovación continua. A pesar de ser un medio tradicional, ha recibido mejoras y avances para establecer conexiones de calidad desde cualquier parte del mundo. En la actualidad existe tecnología, como Voice de AIVO que, con base en la inteligencia artificial, permite que agentes virtuales atiendan cualquier solicitud vía telefónica, de tal forma que los agentes humanos se dediquen a resolver tareas específicas.
Atención por medios digitales
Nuevos usuarios. El uso de smartphones y el ambiente digital en el que crecen las nuevas generaciones, impulsan el uso del internet para resolver por este medio cualquier necesidad. Si las empresas desean atraer nuevos clientes y hacer que permanezcan, lo mejor que pueden hacer es adaptar sus procesos con herramientas digitales que faciliten el contacto entre ambas partes.
Inmediatez y Disponibilidad. Los canales digitales permiten una interacción más sencilla e inmediata. La Inteligencia Artificial (IA) permite que bots respondan y las solicitudes tarden la mitad del tiempo en resolverse, que de una forma tradicional. Además, la IA brinda atención inmediata cualquier día de la semana, por lo que jamás se deja un cliente sin atender.
Ahorro y economía. La tecnología se ha convertido en un gran aliado para disminuir los costos de operación del servicio al cliente. Si los usuarios se han mudado a los canales digitales, ¿por qué no dirigir las energías (y el dinero) ahí? Además, permite tener un control y registro minucioso de todas las interacciones, por lo que las compañías pueden corregir y revisar áreas de oportunidad.
¿Cuál es mejor?
¡Ambos! La atención al cliente debe ser como un traje a la medida para cada quien. Existen compañías que pueden prescindir totalmente de las líneas telefónicas; existen otras que requieren interactuar por ese medio. Lo ideal es que cada una analice sus necesidades y las de sus clientes para brindarles la atención más rápida y efectiva.
Gracias a los softwares que responden, identifican y brindan soluciones de forma inmediata, la atención puede ser incluso complementaria y omnicanal para que los clientes “salten” de un canal a otro conservando su historial y sin perder el hilo de su conversación.
Si estás pensando en mejorar tu servicio al cliente, acércate a los profesionales y comienza a disfrutar la tecnología que transformará a tu empresa. Para más información visita aivo.co
Los edificios inteligentes pronto demostrarán enormes beneficios en términos de calidad de la experiencia del usuario final en comodidad, productividad e incluso darle ventaja competitiva global.
We have figured out the properties of the medicine, but we still need to test it After taking a long breath, Luo Chen put down the medicinal materials in his hand and walked towards the alchemy furnace.Above the black hole, it looked like there was a patch in the sky, covering The Winning Combination: 5 Key Ways Apple Cider Vinegar and Cranberry Juice Transform Weight Loss
it with a thick stone plate.
Tsk, not bad Looking at the purple black arrow in his hand, Luo Chen nodded with satisfaction.Yes, someone must have spread the news while going to the Demon Suppression Camp to transfer people Young Master, do we want to take action now Yun Mo nodded coldly, with a stern look on his face.
Luo, the sect will never see that you have a romantic relationship with anyone in the mainland.His face was very unconvinced, and Han Xiaobao rolled his eyes again.
But Xuanyuan Nan, after hearing Luo Chen s words, his face was already gloomy.Why did you end up like this What s the matter The old man s face was gloomy, pointing to the body of the fierce warrior on Rapid Ripped Max Keto ACV Gummies Review – Should You Buy?
the ground in front of him, and glaring at the warrior sternly.
A bearded man in the early stage of the True Yuan Realm frowned and said City Lord Xue, Leiyu There are many forces and the situation is complicated.However, Qi Wei As soon as the greedy look appeared, a white shadow with purple stripes slowly fell from the sky above the Flying Flame Tiger.
Seeing the terrifying sword light so close at hand and feeling the overwhelming sharpness, Yao Demon s eyes widened, and a sense of death enveloped his heart.Whoa Luo Chen caught the black light, but it was a black token with Master of the Demon Suppressing Hall engraved on the front and Luo Chen s name on the back.
Cave. Luo Chen did not hesitate, released his soul power to observe the situation inside the cave, and then ducked into the cave.Elder Li. Hmph As soon as he appeared, Elder Li had a majestic expression on his face and looked coldly at Zuo Tianxing s flying light.
Go back, it means that this time it is really a furnace explosion But after the furnace exploded this time, Han Chen was not angry but happy, and his eyes couldn t help showing excitement.Seeing Ye Yi shoot out the arrow, the warrior immediately stopped.
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hours coming out of Lianxin Alley, what he was most afraid of was that Qingyang was already in front of him.The cultivation level is still high. Among the remaining people, although there are more people here, most of them are guards in the early stages of Qi Refining.
The One horned Ghost King did not say it clearly, but Qingyang also guessed came out, because these five fierce ghosts are used as tools, the One Horned Ghost Experience the Power of Proper CBD Gummies: Pure Organic Hemp Extract 300mg for a Deeper State of Re
King cannot make them develop spiritual intelligence, so sometimes they will deliberately extract some of their souls, so that they will never be able to develop spiritual intelligence.
Then he glanced at Ge Dagen and said lightly. He opened his lips and said, Start the oven.Qingyang s strength was a bit stronger than Zhenren Liehuo.
If you abuse it for a long time, your realm will be damaged at best, or you will become an idiot at worst, with disastrous consequences.In this case, even if it is a Jindan cultivator, he will notice it immediately as long as he is within a dozen feet of him.
I thought you came here accidentally from the fairy realm.It is meant to be used when practice encounters bottlenecks.
He must be the one who suffered the loss after that, so he made a prompt decision and found an opening and rushed out.The one horned ghost king moved his body a little, then glanced at Qingyang, and got into the soul gathering flag.
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the same time, the one horned ghost king in front was also ready, imitating the stupid look of the foundation building evil spirit before, occasionally peeking into the distance, just waiting for the golden elixir evil spirit to come back.Master Guihe doesn t need to think about it anymore Master Guihe said There s no need to think about it.
If you have anything to say, can t you wait and talk about it If you wait, things will be difficult to handle.He could only be beaten passively, but could never find a chance to fight back.
He was abandoned by the One horned Ghost King. Afterwards, the battle became fierce, and everyone ignored the foundation building evil spirit.The ones you really like can be sold for a lot of money.
The dozens of dark elves that were killed were thrown out by the other party as a borrowed knife to kill.How could Zhao Hao let down his guard for such a race The tall one was a male dark elf, wearing leather armor, with a hand crossbow hanging on his waist, and a short sword tied to his leg.
However, at the end of the dragon s breath, a green light shield slowly dissipated, indicating that Archimonde blocked the dragon Twin Elements CBD Gummies Phone Number | CBD Gummies Review and Support
s breath.These potions were purchased by the Raging Dragon Guild through special channels, and the cost was definitely not low.
Rather, it means that the effect is ten percent stronger under the premise that the attribute value does not change.Tear This time, the short sword blessed with dragon s breath easily chopped into pieces and ignited the resentful spirit, without giving the opponent any chance to escape.
I don t know how many people will leave alive in the end Memphela, who was also riding on the back of the unicorn, didn t look excited.And Zhao Hao s killer move also appeared. Bang, bang, bang There were three muffled sounds in succession.
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has shrunk significantly, and in exchange it is terrifying dexterity and speed.If it were replaced by other extraordinary arms, the dragon s breath might not be able to exert such terrifying power.
If necessary, you can enter the safe passage at any time
Okay A flash of determination flashed in Angry Dragon s eyes.It doesn t sound too strong, after all, there were even ace level troops in the previous battles.
However, if you are eliminated in the qualifiers, you will get nothing.The forward player slowed down or even stopped. All the Tianhai Guild players who were originally at the back took the opportunity to squeeze forward.
If they do not maintain relationships well, there will be examples of being cheated in the future.This is a material, not a finished product. If an alchemist is found to refine it into a finished product, the effect will definitely be stronger, so his choice is
Take the Titan s blood and eat it. Without hesitation at all.
As for the sacrifice. It can be called the strongest output.Eighth level phantom shooter As a long range troop whose speed is not much weaker than that of the Shadow Swordsmen, they can naturally arrive quickly.
Even though the Blue Lingzhu would be discovered and exposed by the birdman, what could the birdman do to Luo Chen after Luo Chen hid in it When the time comes, practice hard in the Blue Lingzhu and come out to take revenge I made up my 9 Ways to Stay Motivated for Weight Loss During Summer Holidays After 40
mind.The huge city was built next to the fortress, with the west, south, and north walls flush with the east fortress wall, like an insurmountable natural barrier.
Bai Yu helped to stop him. Looking at a group of drunkard like golden elixir experts, Shangguan Fei er looked at Luo Chen with slightly focused eyes What a good guy.We can wait until the Sword Forging Island is wiped out to discuss anything else At this time, Soul Little Sword also nodded eagerly.
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robe, and he still faced the retreating man in black robe with all his strength.today s meeting will be chaired by me The purpose of this meeting is to coordinate and discuss
Li Yan didn t talk nonsense and went directly to the topic.
Now that the task is completed, under this situation, everyone can live with their destiny
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One time, the stones Luo Chen grabbed were mixed with other things.However, as soon as Yun Mo and the two entered Mist Hidden City, a thin young man in gray clothes who was bored beside the city gate lit up, and then immediately ran in front of the two of them.
This is one of the many parking spots outside Alliance City.Even warriors in the True Yuan realm can improve their cultivation after taking it Monkey wine Old Yan s voice fell.
When he saw this scene, he immediately stopped and flew back quickly.The underwater entrance of the Ghost Legion was also built.
That s the young owner of Ziwu Villa, Qingdan King Luochen Several exclamations rang out
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spiritual sword and the young face on Haiyuan s head, many golden elixir experts immediately recognized Luo Chen and were shocked by the strength Luo Chen showed.However, Yan Lao and Luo Chen, the senior officials of Ziwu Villa, did not react.
In the middle of the huge stone hall, there was a fire pit of more than ten square meters, with rolling flames rising inside.What s more, there is a ready made territory , and can bring disciples there to establish a force, Gummy to Boost Sex Drive: A Comprehensive Guide to Enhancing Intimacy (CLoCz)
which is equivalent to establishing a sect, which is also a great good thing for these sects.
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finally looked at the people at Ziwu Villa.
Before Luo Zhennan could speak, a look on his face The cold puppet incarnation said coldly The scar on the forehead of the old village master was given by Zuo Island Master s men.You are not asking us what to do, but Easy Recipes to Help Lose Weight: Quick and Healthy Meals for Busy Moms, Texas 2025
you should give an explanation to the elders That s right The other elders of the Heavenly Realm nodded, and Qin Zhen flashed a sneer when he looked at Nie Donghai.
Nothing. Where is Shangguan now Luo Chen put back his random thoughts and waved his hand casually.At the moment when the white space exploded, the black robed old man and Luo Chen also appeared.
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to Luo Chen and said, Congratulations to Master Shaozhuang for making further progress The young master of the village killed the Flying Flame Tiger just after breaking through to the middle stage of the golden elixir, which really impressed Lin yes The blow that Master Luo Shao made just now was really brilliant, and it really amazed Li Master Luo s sword must be a spiritual weapon, right The two complimented each other, and after saying that, they all looked at the thunder knife held by Luo Chen in his left hand.
7 de cada 10 personas prefieren comunicarse con las empresas a través de una llamada telefónica. Esto se debe a que este medio les ayuda a resolver sus dudas y hacer algún reclamo sin complicaciones técnicas que pueden asustarlos o alejarlos de quien les brinda un servicio.