7 de cada 10 personas prefieren comunicarse con las empresas a través de una llamada telefónica. Esto se debe a que este medio les ayuda a resolver sus dudas y hacer algún reclamo sin complicaciones técnicas que pueden asustarlos o alejarlos de quien les brinda un servicio.
De acuerdo con un análisis realizado por Aivo, empresa desarrolladora de software de servicio al cliente con base en la Inteligencia Artificial, los clientes en la actualidad buscan un contacto simple, que resuelva rápido sus necesidades y que les permita continuar con la comunicación cuando ellos decidan y por el canal que prefieran.
Si tomamos en cuenta que 60% del total de los consumidores acuden a los centros de atención para solicitar la reparación de un producto o servicio no satisfactorio, las compañías se enfrentan con el gran reto de atender y brindar soluciones, ya sea por teléfono, por un medio digital o, lo que es ideal, complementando ambos.
Por esto, Aivo te presenta las ventajas que tiene el servicio al cliente a través de canales telefónicos y digitales, para que tomes la mejor decisión la próxima vez que quieras contactar a una empresa para solicitar una aclaración.
Atención telefónica
Fácil acceso. El teléfono sigue siendo el dispositivo de telecomunicación por excelencia en México, ya que existen tantas líneas telefónicas (fijas y móviles) que prácticamente cualquier persona tiene acceso a este medio para contactar a las empresas.
Más cobertura. Para las compañías, la universalidad del teléfono lo convierte en el medio más fácil para interactuar con los usuarios. Por eso, a la fecha el servicio al cliente tradicional sigue basado y estructurado en call-centers.
Personal. Al hablar por teléfono esperamos encontrar un agente que nos entienda y brinde la mejor atención comprendiendo nuestro problema y buscando una solución lo más pronto posible. ¿La desventaja? En ocasiones, los agentes de atención al cliente no se dan abasto y el proceso se dificulta al no tener la capacidad para resolver todas las solicitudes en un periodo de tiempo corto.
Innovación continua. A pesar de ser un medio tradicional, ha recibido mejoras y avances para establecer conexiones de calidad desde cualquier parte del mundo. En la actualidad existe tecnología, como Voice de AIVO que, con base en la inteligencia artificial, permite que agentes virtuales atiendan cualquier solicitud vía telefónica, de tal forma que los agentes humanos se dediquen a resolver tareas específicas.
Atención por medios digitales
Nuevos usuarios. El uso de smartphones y el ambiente digital en el que crecen las nuevas generaciones, impulsan el uso del internet para resolver por este medio cualquier necesidad. Si las empresas desean atraer nuevos clientes y hacer que permanezcan, lo mejor que pueden hacer es adaptar sus procesos con herramientas digitales que faciliten el contacto entre ambas partes.
Inmediatez y Disponibilidad. Los canales digitales permiten una interacción más sencilla e inmediata. La Inteligencia Artificial (IA) permite que bots respondan y las solicitudes tarden la mitad del tiempo en resolverse, que de una forma tradicional. Además, la IA brinda atención inmediata cualquier día de la semana, por lo que jamás se deja un cliente sin atender.
Ahorro y economía. La tecnología se ha convertido en un gran aliado para disminuir los costos de operación del servicio al cliente. Si los usuarios se han mudado a los canales digitales, ¿por qué no dirigir las energías (y el dinero) ahí? Además, permite tener un control y registro minucioso de todas las interacciones, por lo que las compañías pueden corregir y revisar áreas de oportunidad.
¿Cuál es mejor?
¡Ambos! La atención al cliente debe ser como un traje a la medida para cada quien. Existen compañías que pueden prescindir totalmente de las líneas telefónicas; existen otras que requieren interactuar por ese medio. Lo ideal es que cada una analice sus necesidades y las de sus clientes para brindarles la atención más rápida y efectiva.
Gracias a los softwares que responden, identifican y brindan soluciones de forma inmediata, la atención puede ser incluso complementaria y omnicanal para que los clientes “salten” de un canal a otro conservando su historial y sin perder el hilo de su conversación.
Si estás pensando en mejorar tu servicio al cliente, acércate a los profesionales y comienza a disfrutar la tecnología que transformará a tu empresa. Para más información visita aivo.co
La CRE y la Coordinación General de Puertos y Marina Mercante designarán grupos de trabajo como responsables de la planeación, determinación, desarrollo y seguimiento de las acciones y compromisos que deriven del convenio.
Las PyME y los pequeños contribuyentes son, en este punto, los más afectados, pues al no prevenir con tiempo estos gastos tendrán que desembolsar una fuerte cantidad, de un día para otro, para tener dichas actualizaciones.
WCL mejora las operaciones de distribución a través de FCA US LLC para reducir sistemáticamente los deshechos y mejorando la calidad enfocándose en 10 pilares clave técnicos y 10 administrativos.
Otherwise, how could he and Li Shiming achieve the mid stage Kana Pure CBD Gummies Nascent Soul cultivation level at the age of 100 If they had practiced hard and diligently, they Effectiveness of Shark Tank Blue Gummies for ED might not even be able to become Nascent Soul monks now.I wouldn t risk offending a Mahayana weapon refiner by forcefully getting to know him.
Lou Wu was also attacking, but after attacking a few times, he gave up.Without the great monk Chang Ju, Xi soil has no sense of threat.
Even if there was the danger of backlash from his technique, his body still moved instinctively.After seeing the sect s alchemy task, Li Shiming s eyes lit up.
The talismans were all of the third grade, and they turned into three spiritual shields to block him.His figure turned into a stream of water, moving slowly in the water on the ground.
But he had no intention of telling him about his half step power.With a boom , the shield blessed with water rules was easily destroyed, and it was not Not one was destroyed, but all three were destroyed.
The tempering in this mission is almost equivalent to the decades of tempering in Discover Natural Bliss CBD Gummies at Walmart: Benefits & Insights other places
The training outside can t compare to that in the hell cave.Strictly speaking, he was able to master Xiangshen Foot Tong only by his own chance.
Li Yuanba guessed that Jian Lao had joined the Jade Slips temporarily.Think about it, it takes nearly ten days to refine one batch of fourth grade elixir, plus the energy consumption, it would be good for Effectiveness of ED Gummies a normal alchemy master in the late stage of the golden elixir to be able to refine one batch in a month.
There was a high probability that Li Yuanba would look down on these great monk Are CBD Gummies Legal in PA? Understanding the Legal Landscape elixirs.Li Shiming is a monk who can possess the combat power of a great monk when he is in the middle stage of Nascent Soul.
Li Shiming is very familiar with mountain magic weapons.He looked at the space where he stood. This should be a hall built by an ancient force.
It was the remaining aura after the spiritual imprint left in the jade tablet disappeared after the death of the great monk Shi Dong.Thinking about it, it was impossible to leave some wealth before the sect was destroyed.
At least several conditions must be met. But he smiled.If a great monk beyond this level wants to take action, he must consider that he will use the two major The huge pressure after the super power conflict escalates.
In CBD Gummy Dosage Guide for Beginners his opinion, Understanding Vigor Vita CBD Gummies if he could find where in the ocean the water spiritual energy was full, there would probably be spiritual veins or treasures there.Every monk in Sword Intent Chongxiao Pavilion has the Innate Yimu magical power blessed by Li Yuanba.
This information is passed to the ontology, and IBMz15 processes and Benefits of CBD Gummies for Weight Loss analyzes the information.Of course, if he really exposes his alchemy ability, he will probably be targeted by a super power soon, and he will most likely be trapped in a certain super Addressing Concerns and Scams power and become an alchemy slave.
He looked into the distance and said with some confusion.He saw a monk cast a fire spell and hit the hell bull headed creature.
If he hadn t been chased Expert Analysis of CBD Gummies for ED by the Baidi Sect when he came back, he would have completely completed the plan he had made beforehand just because of the Qianren Sect.As long as there is a little obstacle during this period, the consequences will be different.
Of course, I m sure Bishop Seedek said categorically, and Hims Male Enhancement: Effective Treatments then raised his hand to prove his words with facts.The other party came to me specifically this time, most likely because of the improvement and subsequent popularization of the pendulum.
Has enemy support arrived Arch Lich Cecil Benefits of Monkey CBD Gummies thought to himself as several sharp roars came from a distance.We d better go take a look Vittorio suggested. If anyone can answer this question, it s probably Lynn who proposed the theory of relativity
At the same time, a large group of wizards were arguing with each other in front of a luxurious manor.
Maka kept this imported word firmly in mind. In his eyes, wizard represented powerful power, an existence as powerful as God.Without their help and cooperation, how could those wizards manage such a large kingdom territory The entire kingdom may have been torn apart by the Benefits of Using Little Blue Gummies CBD impact of believers and mobs Now it is clear that the other party wants to burn bridges across the river.
Although magic base stations have now been established all over the continent, most wizards, apprentices and even many civilians who are extremely talented in mathematics, physics and chemistry have joined the magic network system.The only way to tame the beast is to hit it Benefits of Using ED Gummies with a stick and give it a sweet date.
Fortunately, the azure beast shadow was calmer than he imagined.If you were not careful, you would step into them
Fortunately, he After many years of experience in Benefits of Using El Toro Gummies the northern border, a mere village or town is naturally managed Benefits of Regen CBD Gummies for ED smoothly.
Some people even picked up a random stone on the way, hoping to make up for it.If there was no fog covering the entire sea area, the situation would have been much better.
Fortunately, the film s premiere was novel enough, so the people of the Product Reviews and Comparisons kingdom were able to tolerate the relatively boring plot in the early stage.matter. Then why does the opponent s divine domain continue to expand Vittorio frowned in confusion.
If she loses the help of believers, the possibility of her escaping on her own will become extremely slim.I don t know if it was an illusion, but Ivina vaguely felt that the wizard in front of her felt familiar to her, perhaps because the hair color was somewhat similar to that of her brother Lot.
Seal Raphael touched the ground with his right hand and yelled in a low voice.Although they had long expected that there would be a food shortage after regaining the empire, so they started stockpiling in advance, but the empire s 20 million people meant 20 million mouths, which was not easy to feed.
The townspeople who saw it kept exclaiming and secretly sweating for Dave.Now it s time for him to take the field The great wizard named Bould nodded, then clapped his hands, and several apprentices lifted out a huge, fully enclosed cage.
I, Zhang Sanfeng Did they really step into the starry sky from here That ancient road is here But why did Master say that the ancient road was somewhere else Ye Fei Addressing Common Concerns and Questions couldn t help it anymore, rushed over, and looked again When it comes to those stone carvings, there are some moments of ancient people on them, many of which Ye Fei doesn t know very well.
She just relied on Ye Fei to bid for the colorful ore.At this moment, looking at Ye Fei s mature face, which was as mature as a peach, there was a trace of emotion.
Soon, news about Chaotian Que came, making his expression Benefits of Using Transdermal CBD Cream become extremely embarrassed.At this time, a figure rushed over and pulled Chen Li away.
Shut up What a good thing you did Ye Wushuang scolded his younger brother Ye Wudi in a cold voice, and then looked at Ye Fei Ye Fei, for my sake, how about letting him go I promise not to touch you within ten years
Oh Really Ye Fei looked at Ye Wushuang and was having a fierce battle in his heart.
How is this possible Let me send you the talisman and ask.Leng Yu asked doubtfully. It seems that Junior Brother Ye was sent on a mission by Elder Tang.
Ye Fei, Bai Yan, and Han Dong walked through the bustling crowd and found an empty table and sat down.The affairs of the Xiliang Family were discussed and lamented by all major factions within the Wuying League.
Even if he is a strong man in the Seventh Realm of Divine Treasure, he will not dare to ask Ling Yan Ge for someone.She opened her sexy and red mouth, and a small piece of crispy and delicious meat came into her mouth.
If this woman can get the hell s fire, she should be someone who has a great chance.As for how to obtain the semi artifact Tianling, it was just a chance.
Now he suddenly found that he Legal Compliance and Third-Party Testing lacked a defensive spiritual weapon.Do you really think that I was knocked unconscious by the man in red You turned into a ghost, fought against Does Nano Ease CBD Oil Work? this man, and finally ate him alive.
However, there is no free lunch in the world, so the academy will not support us in vain.The two of them seemed to finally understand that they had offended someone they shouldn t have offended.
Brother Ye, you re here, are you okay At the Beihai Fulong Lake Management Office, Ding Cuiyun s mature and charming face looked at Ye Fei, with a hint of shy surprise in his eyes.At the same time, while retreating, he twisted violently, and strangely reached the woman.
Fortunately, he didn t take the soul calling flag away, otherwise, something would really happen For a moment, Ye Fei s mind was spinning.If I want to Manufacturing and Quality Control deal with this kid, I m afraid I have to use a third of my The Science Behind American Shaman CBD strength to do it.
I heard that the reward for assassinating the saint turned out to be a living dragon The Effects of Chill CBD Gummies on Anxiety: A Deep Dive vein, which is More than a dozen great sects launched the attack at the same time.
Knowing that he was bound to die, Fusong Ghost King simply let go and said As a The Science Behind Marijuana Gummies and Blood Pressure city lord, you should use both kindness and power.Back then, Qingyang met Guiyun Zhenren in Yinfeng Jihuo Cave.
The aftermath of the fighting left the entire cave in shambles.Qingyang kept paying attention behind him, knowing that they could not escape the pursuit of Lord Shifu.
Who would have thought that Qingyang would release more than 10,000 at once, six of them at the seventh or eighth level alone, and the leader had even reached the tenth level.Without the trick, Dou Changzai suddenly suffered a disaster because he didn t have those means.
In the end, they could only risk jumping into the Falling Ghost Abyss.He walked around the treasury, picking and choosing for a long time, and finally found a The Science Behind CBD Gummies dark iron rod in the corner of the treasury.
And even if the stone is like silver and can move, it cannot escape from Qingyang s palm.He didn t know what to Comparison to Other Products say. He never thought that a friend he met here would actually go to this point.
Moreover, Fuliu Ghost King has good qualifications and great cultivation potential, and his cultivation level is improving very quickly.I suspect that it was caused by the unstable foundation of my cultivation back then.
This place was a forbidden area for other monks, and the Dujiao Ghost King took Just Live CBD and Anxiety: A Detailed Analysis special care of him.However, this time the two of them no longer had the fear and embarrassment they had before, but were replaced by confidence.
The departure of Qingyang made the Liu family gradually lose the right to speak in Wantong Pavilion, and without Liu Wei, the Liu family was even more powerful.Seeing that Elder Wusi and others were still waiting for him to express his position, Qingyang said politely Distribute it to Do I have too many You User Feedback on Full Body CBD Gummies for ED also need a lot of resources to rebuild the Immortal Sect.
They did not expect that Chemical Composition and Interactions just a dozen ghost eating flowers would cause them such heavy losses.The corpse eating mother worm crawled out from the soul stricken Nascent Soul skin, stood on the top of the skull, and let out a mournful scream at the group of corpse eating insects below, and then the entire group of insects responded in unison, as if they were worshiping them.
They could not resist at all. For a monk To me, this is the most unacceptable.
7 de cada 10 personas prefieren comunicarse con las empresas a través de una llamada telefónica. Esto se debe a que este medio les ayuda a resolver sus dudas y hacer algún reclamo sin complicaciones técnicas que pueden asustarlos o alejarlos de quien les brinda un servicio.