7 de cada 10 personas prefieren comunicarse con las empresas a través de una llamada telefónica. Esto se debe a que este medio les ayuda a resolver sus dudas y hacer algún reclamo sin complicaciones técnicas que pueden asustarlos o alejarlos de quien les brinda un servicio.
De acuerdo con un análisis realizado por Aivo, empresa desarrolladora de software de servicio al cliente con base en la Inteligencia Artificial, los clientes en la actualidad buscan un contacto simple, que resuelva rápido sus necesidades y que les permita continuar con la comunicación cuando ellos decidan y por el canal que prefieran.
Si tomamos en cuenta que 60% del total de los consumidores acuden a los centros de atención para solicitar la reparación de un producto o servicio no satisfactorio, las compañías se enfrentan con el gran reto de atender y brindar soluciones, ya sea por teléfono, por un medio digital o, lo que es ideal, complementando ambos.
Por esto, Aivo te presenta las ventajas que tiene el servicio al cliente a través de canales telefónicos y digitales, para que tomes la mejor decisión la próxima vez que quieras contactar a una empresa para solicitar una aclaración.
Atención telefónica
Fácil acceso. El teléfono sigue siendo el dispositivo de telecomunicación por excelencia en México, ya que existen tantas líneas telefónicas (fijas y móviles) que prácticamente cualquier persona tiene acceso a este medio para contactar a las empresas.
Más cobertura. Para las compañías, la universalidad del teléfono lo convierte en el medio más fácil para interactuar con los usuarios. Por eso, a la fecha el servicio al cliente tradicional sigue basado y estructurado en call-centers.
Personal. Al hablar por teléfono esperamos encontrar un agente que nos entienda y brinde la mejor atención comprendiendo nuestro problema y buscando una solución lo más pronto posible. ¿La desventaja? En ocasiones, los agentes de atención al cliente no se dan abasto y el proceso se dificulta al no tener la capacidad para resolver todas las solicitudes en un periodo de tiempo corto.
Innovación continua. A pesar de ser un medio tradicional, ha recibido mejoras y avances para establecer conexiones de calidad desde cualquier parte del mundo. En la actualidad existe tecnología, como Voice de AIVO que, con base en la inteligencia artificial, permite que agentes virtuales atiendan cualquier solicitud vía telefónica, de tal forma que los agentes humanos se dediquen a resolver tareas específicas.
Atención por medios digitales
Nuevos usuarios. El uso de smartphones y el ambiente digital en el que crecen las nuevas generaciones, impulsan el uso del internet para resolver por este medio cualquier necesidad. Si las empresas desean atraer nuevos clientes y hacer que permanezcan, lo mejor que pueden hacer es adaptar sus procesos con herramientas digitales que faciliten el contacto entre ambas partes.
Inmediatez y Disponibilidad. Los canales digitales permiten una interacción más sencilla e inmediata. La Inteligencia Artificial (IA) permite que bots respondan y las solicitudes tarden la mitad del tiempo en resolverse, que de una forma tradicional. Además, la IA brinda atención inmediata cualquier día de la semana, por lo que jamás se deja un cliente sin atender.
Ahorro y economía. La tecnología se ha convertido en un gran aliado para disminuir los costos de operación del servicio al cliente. Si los usuarios se han mudado a los canales digitales, ¿por qué no dirigir las energías (y el dinero) ahí? Además, permite tener un control y registro minucioso de todas las interacciones, por lo que las compañías pueden corregir y revisar áreas de oportunidad.
¿Cuál es mejor?
¡Ambos! La atención al cliente debe ser como un traje a la medida para cada quien. Existen compañías que pueden prescindir totalmente de las líneas telefónicas; existen otras que requieren interactuar por ese medio. Lo ideal es que cada una analice sus necesidades y las de sus clientes para brindarles la atención más rápida y efectiva.
Gracias a los softwares que responden, identifican y brindan soluciones de forma inmediata, la atención puede ser incluso complementaria y omnicanal para que los clientes “salten” de un canal a otro conservando su historial y sin perder el hilo de su conversación.
Si estás pensando en mejorar tu servicio al cliente, acércate a los profesionales y comienza a disfrutar la tecnología que transformará a tu empresa. Para más información visita aivo.co
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Los trenes de hidrógeno no solo están revolucionando el transporte ferroviario con su tecnología limpia y eficiente, sino que también están marcando el comienzo de una nueva era en la movilidad sostenible. A medida que más proyectos se desarrollan y la tecnología continúa avanzando, es probable que pronto experimentemos el impacto transformador de estos vehículos en nuestras redes ferroviarias.
Chapter 58 There is a palm print on the Tianling cover Xiaoqianmen Police Station, interrogation room.All sign confidentiality agreements, especially those hostages who are with classmate Lin Beichen, and I will let the agents help you deal with them.
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men in black confirmed his suspicion.Please understand. He is originally a social fear. You have your own halo. Now he is even more socially afraid.
There was a dim yellow light shining through the weeds that were half as tall as a man.The expression on his face was a little embarrassed Director Song, I want to discuss something with you.
Also. This is also the strange thing about a corpse.Beside him, a woman in a red skirt leaned out of the deck railing with her upper body stretched out, as if she was trying to hug something
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Everything is the simplest and most correct route, so the final result is the electricity emitted from the palm of my hand.Luggage shop owner He didn t expect Lin Beichen to leave immediately.
She walked up to Lin Beichen, held his hand excitedly with both hands, and pretended to kneel down Thank you, young man, thank you so much.He hasn t hung up yet, waiting for me to confirm. What I m thinking is, don t rush the interview.
Suddenly Following the sound of cracking silk like lightning, a bright blue white electric light shot out from the Thunder Tribulation Sword and struck Wu Xingwang.Huh This news surprised Lin Beichen. He didn t expect such an innocent little girl to be an orphan.
The interrogation effect can have such a significant effect, it should be that his previous inferences and speculations hit his heart and made him confused.Only a bunch of people were left watching in confusion as he gradually disappeared from sight.
Zheng Guoliang knew that he hated people s procrastination and lack of clarity when speaking, so he stopped talking nonsense and said directly Boss, I have something to report to you.
Although it had not returned to its prime, it finally made Su Ye feel much more comfortable.After Yaren finished his brief introduction, Qian Yang was also very direct.
It only took half an hour to walk around, and the two of them returned to the bone pit.As a result, Sima Jie flatly rejected him and was ridiculed.
At the same time, the general came out in anger again, intending to wipe out the remaining bandits.Why don t I do it Besides, my old man won t let me die in prison.
Apart from occasionally taking some out to sell. basically useless.That s better. Chen Yuling said, Shall we wait a little longer Wait a little longer Liang Long said, Su Ye You re right.
This is a place for the crew to rest, but compared to the broken two masted sailboat before, this Zijin Chamber of Commerce sailboat is much more powerful.I ll come back in a few days and we ll discuss this matter then.
The world of Great Desolation is called Great Desolation.Each magical instrument looked very extraordinary. It was more of a display than a sale.
Senior, I ll see you off. Su Ye stood up to see him off.Maybe if he could be canonized, he would be able to figure out what Haoran s righteousness was.
The person with the most will be rewarded with the academy seal, so most people are running with them, and they also know that they are just running with them.so I wanted to deal with the matter, but accidentally discovered that the people from the Baiyue Chamber of Commerce actually colluded with the fourth prince.
Now this Yanjing City is really a place of right and wrong.Here, if those skeletons leave, he plans to find someone to come and dig things up.
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As for how we got it, we bought it from Long Baozai Everyone was in an uproar.This was also the reason why Su Ye had nothing to do at the moment.
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Wang Jinglong waved his hand casually, signaling everyone to stand up, and then frowned and said How could Qinggang City become such a purgatory The leading knight said We have just arrived, so we are not sure.They were dragging iron chains in their hands. The crisp sound was made by the chains dragging across the ground.
Build the Sacred Heart, Su Ye listened to the gods talking about it, the sage of Confucianism and Taoism, the book has its own beauty like jade, the book has its own house of gold, reading makes me bald, baldness makes me strong
In the end, Su Ye patted his thigh. and found that it was no different from foundation building.
On the contrary, when encountering an opponent who is hard on the bridge and hard on the horse, that is the strength of the national treasure.boom The fists and claws collided, making a muffled sound.
IBMz15 is analyzing the content of the exercises based on a large amount of practice experience to make it easier for Li Shiming to start practicing.The space was very small. The previous silver corpse occupied less than half of the space.
Walking into the front hall of the cave, he saw a stone table with a skeleton sitting next to it and a jade slip placed next to the skeleton.Li Shiming sensed the spiritual energy situation in the computer room space again.
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Li Yuanba didn t care. It wouldn t be a problem to bring someone in.The website has no longer updated the latest chapter content, and the latest chapter content has been updated in the Haoyue Novel app.
Li Shiming sensed the auras of these monks through his divided souls, and couldn t help but feel relieved.He wanted to let his disciples go over and have a look.
After Li Shiming refined the high level Mingxin Jiugong Dan , he could no longer improve his alchemy level.In the past few days, the Pioneer Battalion marched 30 miles every day.
Li Shiming originally had no plan to use this huge flying boat, but when he saw the monk standing on the flying boat, he had an idea.In his eyes, these people, whether they were mortals or monks, in his eyes They are all like ants.
The defense and strength of his body, if he does not have special attack capabilities, cannot be hurt by a mid stage Nascent Soul monk even if he stands there.Nascent Soul slashed with his sword, and the shell of the golden elixir broke instantly.
He cannot judge its grade. It is at least much higher than the Tiantian Sleeping Dream Technique that he is currently practicing.After the phantom dragon is promoted to the fourth level, its poison is also the fourth level, but to generate Can You Take CBD Gummies to Mexico: A Comprehensive Guide (nEZLb)
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Next to his head, a huge Dharma like head appeared.Li Shiming placed six corpses in a storage bag. If he was not currently able to refine the corpse, he would have had the idea to refine Du Bingyan s corpse into a corpse.
After tempering, questioning, and persevering through pain, he finally became famous But becoming famous did not stop him.Looks like a pretty good sale But
He was a little embarrassed. The upcoming shots and applause cannot cover up his empty and lack of film knowledge
He seems to be a hypocritical person who is following Tom s old path, and finally wanders in the flowers of even more hypocrisy.
The sunset filled the sky and you returned outside the company.Wait until December 17th. Jiang Xiaoyou vaguely noticed something.
We only look at the quality of the film, not the director.Although the number of replies is good, it is not too much.
People with low self esteem are often thoughtful people You think you are ordinary, like a piece of wood that no one cares about, which means one more thing, it means that you need a flame, and I am that flame You only need an opportunity, and at the same time, you need a big TotalLife Keto ACV Gummies Review: Does It Really Work for Weight Loss?
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What Zhang Sheng said to him came to mind. Now that he recalled it, his blood boiled and he wished he could run to a few more buildings.
but after listening to it and thinking about it carefully, it revealed a strange and meaningless feeling.If it hadn t been for the original contract, you would have asked your classmates to cooperate with Starlight Future.
But
After reading the news, Tang Wu went online to check the raw materials of the photovoltaic industry.Putting on his headphones and clicking on the song of the singer named Lin Zhibai, Zhang Sheng began to write down the words while listening.
At the same time, you see people coming and going, Sister Zhang Sheng, You re awake, please over there Mr.Xu Shengnan drove over to pick her up personally
Along the way, Xu Shengnan talked to her about his experience as a judge, while Shen Nan next to her told her not to worry or be afraid of reporters.
Half an hour later, the head teacher got Zhang Sheng s number.Just give me your battery vehicle qualification certificate, operation certificate, standardized production line certificate
these certificates
When you prepare these things, we can sign a contract immediately.
The mother and daughter could only watch the decline of Sailu Cinema, but there was nothing they could do Coming of age at eighteen My father died drunk
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Someone is instigating you Yes, someone is instigating me, but don t you think what he said is very reasonable He taught you these.Weibo had not yet received close to 700,000 comments and nearly 800,000 likes.
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Zhang Sheng walked over with a smile, and then, He sat down on the chair.
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How big will it be Zhang Sheng did not answer, but looked at the sky by the window with a smile.What does he think of that plan Maybe How about Zhang Sheng Zhang Sheng declined the bank manager s offer of a private car to pick him up, but walked down alone.
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7 de cada 10 personas prefieren comunicarse con las empresas a través de una llamada telefónica. Esto se debe a que este medio les ayuda a resolver sus dudas y hacer algún reclamo sin complicaciones técnicas que pueden asustarlos o alejarlos de quien les brinda un servicio.