Servicio al cliente optimizado con Inteligencia artificial

Por Clayton Da Silva | Director de Soluciones y Logros para LATAM de Zendesk.

Históricamente el Servicio al Cliente ha sido uno de los procesos más complicados para construir y operar dentro de las empresas. Se tiene la mala costumbre de concentrar las energías y, sobre todo, el presupuesto en aspectos productivos y de marketing, haciendo a un lado el paso más importante para “enganchar” a los usuarios: dar un buen servicio al cliente.

Una de las razones por las cuales suele relegarse este proceso radica en la gran complejidad que por años ha representado elaborar un efectivo y eficiente servicio al cliente. Grandes equipos de call center, ventanillas con filas interminables y trabajadores estresados por la complejidad de la tarea de atender a clientes con alguna molestia o duda.

Sin embargo, recientemente esta idea se ha ido desvaneciendo en el pensamiento de los empresarios dada la incorporación de las nuevas tecnologías para la atención de usuarios. En la actualidad las empresas están volteando cada vez más la vista a la inteligencia artificial como una herramienta de gran valor. Empresas vanguardistas tienen a su servicio agentes virtuales con atención personalizada omnicanal, a través de la cual los usuarios obtienen una respuesta inmediata sin importar la hora del día ni el medio que utilicen.

Para lograrlo es importante seguir estos pasos:

  1. Conoce tu empresa

Es imperativo que antes de saber cómo operar con eficiencia tu proceso de servicio al cliente conozcas qué es lo que ofreces, cuáles son tus fortalezas tanto como marca y como producto, así como tus áreas de oportunidad. El conocimiento de la naturaleza de tus productos te dirá el camino para incorporar una estrategia en atención para el cliente.

  1. Conoce a los clientes de tu empresa

Este probablemente sea el paso más importante de todos. Muchos le llaman  tener “empatía”, lo cierto es que conocer con detalle las características de tus clientes, sus necesidades y sus inquietudes, te hará resolverá la mayor parte del problema.

Una vez teniendo un análisis de tus usuarios, puedes planear y desarrollar estrategias para que tus servicios y productos atiendan y respondan sus necesidades. Esta es una tarea compleja dado que los clientes suelen cambiar y adaptarse a diferentes circunstancias, mismas que pueden ser ajenas a tu propio negocio, por lo que hacer estos estudios de forma periódica será de gran utilidad para tu empresa.

  1. Pierde el miedo a lo nuevo

¿Robots? ¿Inteligencia Artificial? ¿Agentes Virtuales? Quizá estas palabras parezcan salir de una cinta de ciencia ficción pero son mucho más comunes de lo que piensas. Las redes sociales, portales de Internet y conmutadores telefónicos ya funcionan con agentes virtuales que atienden a miles de usuarios en sólo minutos.

Incluso la inteligencia artificial se adapta y reconoce a los usuarios. No se trata sólo de dar una respuesta automatizada, así que seguiremos viendo a los agentes humanos trabajando en la resolución de problemas complejos mientras los bots se dedican a manejar tareas más transaccionales.

  1. Acude con un experto

Esto de la Inteligencia artificial parece un mundo nuevo lo mejor que puedes hacer es acercarte a una empresa especializada. Con Zendesk, ayudamos a concentrar el conocimiento de los problemas de los clientes y la manera de resolverlos de forma automática, generando respuestas inmediatas y automatizadas a esos problemas sencillos para que los ejecutivos puedan concentrarse en solicitudes de mayor complejidad, contribuyendo así tanto al incremento en el número de casos atendidos como en la productividad de los centros de contacto. Estos sistemas le pueden brindar a los clientes respuestas e información más pertinente de forma automática y con contexto. Esto garantiza que la experiencia de la respuesta automatizada, sea satisfactoria.

 

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Jian Zun was born Everyone looked at this scene, and they were all stunned, because they couldn t imagine that a person who was going to die at any time would be revived and become strong again.Lin Xuan also retreated to the academy. He was not practicing, but went back to the courtyard and had a good sleep.

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Could it be that he s really not dead Dean Xuan s voice trembled slightly.Little Flood Dragon, just because you still want the Great Dragon Sword Soul, go and play.

He can kill him in an instant. Thinking of this, the black clothed warrior was terrified.This soul force formed an invisible long spear, which was very terrifying, and pierced into his mind in an instant.

Please pay attention to rest your eyes when reading for a long time.The aura of its body was ten times stronger than Nangong Hao s.

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And Lin Xuan also frowned, and did not continue to attack the seven people.

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He has no other means, because he wants to sublimate his swordsmanship in this extreme battle.Why was the third prince forced into this canyon Lin Xuan was taken aback for a moment, and then smiled.

This is a gorgeous dividing line br And the next moment, he almost vomited blood, because Lin Xuan looked at the captured Da Neng again, and then said in a cold voice, You If you want to steal my things, you have to pay a little price.After all, the other party s status is already different now.

This sword was so fast that it was dazzling. However, after the shot, the old man Tianjian shrank his pupils sharply.Su Chen on the side also raised the corner of his mouth.

However, if you want to deal with me, you are still far from the eldest prince, so you can t take it lightly.After they arrived, they were quickly invited away.

When the Eighth Prince heard this, Lin Xuan frowned.Cut off with one knife. Although it was a long sword, Lin Xuan used it with swordsmanship.

Therefore, the four obviously did not believe it. Lin Xuan didn t pay attention to these four people at all.The power of his blood was running to the extreme, wanting to contend.

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This is the gorgeous dividing line The eyes of the two met in the air, collided, and made a fierce roar.I just don t believe that this old 8 and that boy named Lin Xuan can rampant the second level, which will start in three days.

It s simple, it s just a trivial matter. Gu Santong nodded and agreed with a smile.Especially Gao Zhichao, whose face was extremely pale.

I can t tell you together. I will tell you the next task only after you complete one.However, at this time, the front unexpectedly changed again.

After receiving the order, the two also shook their bodies and left quickly.After it was over, Lin Xuan also took a deep breath, and then he put away the Nine Nether Demon Sword.

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Looking at the flames, his expression became terrified.I don t know, what is the real identity of this woman Alright, let s collect the Xiantian Spirit Fire, Yan Ruyu said with a smile, the Qinglian behind her has disappeared.

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Although I am not afraid of trouble, but this time, our enemy is extraordinary.It s just that she didn t expect it, this is far from what the ordinary world can compare, and she didn t know this until later.

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Mr. Mad God, I m sorry, my sister s temper is like this.Are you questioning the strength of my boss Nalanliang finally got angry, he slapped the table and stood up, the Eighth Elder just shouted angrily, Sir, why did you talk to your Fifth Grandpa Nalanliang gritted his teeth and sat down, but his eyes were dissatisfied.

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How much is an anti aircraft machine gun worth How much is the tank worth How much is the reconnaissance plane worth It would still make sense for the devil to trade a reconnaissance plane for a tank, but if he traded a reconnaissance plane for an anti aircraft machine gun that would be out of his mind What s more, Mao Xiong s anti aircraft machine gun is surprisingly safe.

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He was not discovered by Chen Fujun until he ignited the grenade and smoked.The reconnaissance company soldiers. In fact, even if it is found, it is useless.

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Don t Apple Cider Vinegar For Belly Fat Loss 53j55 Secrets To A Slimmer devils have any interests in fighting in China Isn t it a life and death war Wilson didn t even think about it, the Chinese army couldn t resist the devil s attack in their own country, so how How 5iz To Lose Weight In The Texans Goto Lifetime Keto Acv Gummies could they fight the B43c6ik Scott Disicks Weight Loss Medication Makes An Unexpected Appearance On The Kardashiansand Khlo Kardashian Has Something To Say enemy for a road here On the contrary, it is the army that the sun never sets, they Semaglutide Weight Loss Diet Plan Creating A Plan That G4xzp Works With Your Medication blocked Hans attack in Africa, and there is Pr0s Keto Clean Plus Gummies Clean And Effective a huge human and material base in Asana, there is no reason not to believe that the sun never sets but the Chinese army.

If we can directly add a rocket propeller to the back of the shell of the Ghost Cannon Isn t this just a rocket shell It must be It s faster than producing rockets The chief and the chief of staff couldn t help being stunned.As for those relatively backward models, I don t think you will use them.

But the commander interrupted Guo Baizhou s words as soon as he raised his hand Don t say any more, the fighter plane is fleeting, pass my order Yes Guo Baizhou replied helplessly.As long as they can last more than ten or twenty minutes, and wait for the troops outside the city to come back to help, then it will be time for the Eighth Route Army s chariot troops to be wiped out.

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On the other hand, the battle on the rear high ground There was also news that a tunnel for the devils was found, and the devils were guarding the tunnel to resist.Otherwise, if the devils fought easily on the Pacific battlefield and En Does Drinking Apple Cider Vinegar Help You Lose Weight Exploring The Science And Myths Swfa Xnje2ev9y transferred part of their main force to Shanxi it doesn Rebel A53rf6 Wilson Weight Loss Pills The Inside Scoop On Her Incredible Transformation t need much, just a few squadrons, the Eighth Route Army may fall into a passive position.

Worth two million dollars Li Yunlong asked again. Yes Wang Xuexin looked at Li Yunlong s envious expression, and guessed that he was calculating how many big cows he could buy with the money.Yingjiang has always been reluctant to join the war.

The flying brigade was actually completely annihilated by the Eighth Route Army How did they do that In fact, not only Konno Chimi couldn t believe it, Okamura Neiji couldn t believe what he heard either.Artillery of the Say Goodbye To Sugar Cravings With Weight Watchers Keto Gummy A Game Changing Weight Yn8 Loss Supplemen Scn Jinsui Army. End of this chapter The deterrence of the artillery of the Jinsui Army allowed Wang Xuexin to command the tank troops to approach the periphery of Yuncheng smoothly.

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