Por Clayton Da Silva | Director de Soluciones y Logros para LATAM de Zendesk.
Históricamente el Servicio al Cliente ha sido uno de los procesos más complicados para construir y operar dentro de las empresas. Se tiene la mala costumbre de concentrar las energías y, sobre todo, el presupuesto en aspectos productivos y de marketing, haciendo a un lado el paso más importante para “enganchar” a los usuarios: dar un buen servicio al cliente.
Una de las razones por las cuales suele relegarse este proceso radica en la gran complejidad que por años ha representado elaborar un efectivo y eficiente servicio al cliente. Grandes equipos de call center, ventanillas con filas interminables y trabajadores estresados por la complejidad de la tarea de atender a clientes con alguna molestia o duda.
Sin embargo, recientemente esta idea se ha ido desvaneciendo en el pensamiento de los empresarios dada la incorporación de las nuevas tecnologías para la atención de usuarios. En la actualidad las empresas están volteando cada vez más la vista a la inteligencia artificial como una herramienta de gran valor. Empresas vanguardistas tienen a su servicio agentes virtuales con atención personalizada omnicanal, a través de la cual los usuarios obtienen una respuesta inmediata sin importar la hora del día ni el medio que utilicen.
Para lograrlo es importante seguir estos pasos:
Conoce tu empresa
Es imperativo que antes de saber cómo operar con eficiencia tu proceso de servicio al cliente conozcas qué es lo que ofreces, cuáles son tus fortalezas tanto como marca y como producto, así como tus áreas de oportunidad. El conocimiento de la naturaleza de tus productos te dirá el camino para incorporar una estrategia en atención para el cliente.
Conoce a los clientes de tu empresa
Este probablemente sea el paso más importante de todos. Muchos le llaman tener “empatía”, lo cierto es que conocer con detalle las características de tus clientes, sus necesidades y sus inquietudes, te hará resolverá la mayor parte del problema.
Una vez teniendo un análisis de tus usuarios, puedes planear y desarrollar estrategias para que tus servicios y productos atiendan y respondan sus necesidades. Esta es una tarea compleja dado que los clientes suelen cambiar y adaptarse a diferentes circunstancias, mismas que pueden ser ajenas a tu propio negocio, por lo que hacer estos estudios de forma periódica será de gran utilidad para tu empresa.
Pierde el miedo a lo nuevo
¿Robots? ¿Inteligencia Artificial? ¿Agentes Virtuales? Quizá estas palabras parezcan salir de una cinta de ciencia ficción pero son mucho más comunes de lo que piensas. Las redes sociales, portales de Internet y conmutadores telefónicos ya funcionan con agentes virtuales que atienden a miles de usuarios en sólo minutos.
Incluso la inteligencia artificial se adapta y reconoce a los usuarios. No se trata sólo de dar una respuesta automatizada, así que seguiremos viendo a los agentes humanos trabajando en la resolución de problemas complejos mientras los bots se dedican a manejar tareas más transaccionales.
Acude con un experto
Esto de la Inteligencia artificial parece un mundo nuevo lo mejor que puedes hacer es acercarte a una empresa especializada. Con Zendesk, ayudamos a concentrar el conocimiento de los problemas de los clientes y la manera de resolverlos de forma automática, generando respuestas inmediatas y automatizadas a esos problemas sencillos para que los ejecutivos puedan concentrarse en solicitudes de mayor complejidad, contribuyendo así tanto al incremento en el número de casos atendidos como en la productividad de los centros de contacto. Estos sistemas le pueden brindar a los clientes respuestas e información más pertinente de forma automática y con contexto. Esto garantiza que la experiencia de la respuesta automatizada, sea satisfactoria.
Una encuesta realizada por un proveedor de tecnología basada en la nube que ayuda a los transportistas a conectar datos y procesos dispares desde paquetes
La tecnología impulsará la industria del transporte aéreo del país y su primera muestra fue en el Aeropuerto Internacional de la Ciudad de México con Leo.
What was shocking was that the Jingyun Ax was the magic weapon of Zhao Xuan of the Scarlet Flame Tiger Zhao family.Save Pure Cana CBD Gummies: Benefits, Reviews, and Expert Opinions
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With a casual slap, the entire star field was shattered, and countless planets exploded to pieces Even a huge star is nothing more than a small fireball in front of such a peerless figure Until the end, the man who looked like a god and demon shot towards the Scarlet Flame Pavilion Artifact Spirit with a pair of indifferent eyes Fortin CBD Gummies Amazon - Benefits, Reviews, and Expert Opinions
Ah
The Scarlet Flame Pavilion s weapon spirit screamed and burst out of the illusion formation.
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On the contrary, the Nascent Soul stage is rare, because such cultivation is relatively rare without the support of big forces, and is often recruited by big forces.Yunyun wants to protect the people around her, but this is not an easy task The people who planted the blood curse on the Cangshan Sect were at least the most powerful ones in Hedao, and maybe they were the Supreme Mahayana Yunyun s road is very difficult Of course, Yunyun is also lucky because Lu Yu will help her Discussions like this in the restaurant are happening everywhere in Luofeng City, and they continue And the battle between Cangshan Sect and Blood Hand Sect has not stopped Another month later.
At this time, Lu Yu had already walked over. Seeing the river surrounding Red Flame Pavilion and the ancient stone bridge, a playful smile appeared on the corner of his mouth, and he was not too panicked.When He Wenxin saw Zhao Wuyuan s arrival, he knew that something couldn t be done, and immediately gave the order Xihuang Kingdom, everyone, listen to the order, enter the Cyanwood Realm Pearl, break the Nether Fire Realm Pearl, and save Lu Ziji And At this time, He Zhenlong realized the sudden revolt from the Zhao family and became furious.
We should be the first A burst of laughter came, but it was Rong Xiao and others who were enshrined at the peak of the Nascent Soul stage in the Jianbao Pavilion.The spiritual energy poured in crazily, and in Bridal Weight Loss: Prepping for the Big Day with ACV Keto Burn Gummies in 2025
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sad because of Luo Wenxing s death Yan Xunnan didn t bother to explain such a misunderstanding.It s a pity that the dragons in the divine transformation stage are hard to find and easy to mess with Hey Sheng Hua Zong actually came up with such a top notch spiritual weapon.
Lu Yu waved his hand, and the hotel room door was opened.As a favored princess of the Great Immortal Cultivation Dynasty, she should know more information.
It can be said that you have entered the palace The leader of the Blood Hand Sect, Hong Meng, nodded with satisfaction.Everyone is concentrating on it, not daring to relax at all At this time, no one of them noticed that He Yan er left the seventh floor of Red Flame Pavilion
Lu Yu glanced at He Yan er leaving and sighed in his heart.
She banned the God of Transformation from coming in.One is that he doesn t believe that Lu Yu is so powerful.
She wanted to save Lu Yu with all her life, but was held tightly by Elder Feng Yaoyan and others.But now they are also being targeted by this group of angry mutated poisonous bees Once this swarm of mutated poisonous bees launches an attack, all living creatures in its path will be destroyed Even the land and plants will be wiped out, and the red land will turn into poisonous soil And these PureKana CBD Gummies 25 mg - Reviews, Benefits, and Effects of CBD Gummies
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Lu Yu nodded with satisfaction and said leisurely This time I went to the secret realm of Liu Yan Shenjun s cave, and I gained a lot, and my family fortune was also a lot richer I finally saved enough money to break through the Nascent Soul stage But there s no rush yet Lu Yu s eyes flashed with divine light, planning to break through the Merit Golden Body first, and then survive the Nascent Soul Thunder Tribulation After CBD Gummies for Autistic Kids: Benefits, Safety, and Reviews
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Huan Yu from Jianbao Pavilion looked at each other with smiles on their lips, and did not participate in the fight and fight between the geniuses of the Immortal Cultivation Sect.A purple gold rainbow chases away Only then did Long Hai and Huo Dingtian wake up from the shock and quickly picked the Phoenix Fire Fruit.
However, this scene now is far higher in Shao Mufeng s heart.As a result, Lu Yu said something again. What s more, even without the protection of the king, I, Lu Ziji, am fearless The mere Shenghua Sect, Thousand Blades Sect, and Scarlet Flame Tiger Zhao Family are not in my eyes at all Lu Yu s voice was calm, But it is as if it is the truth in the world, without any ostentation or arrogance, as if this is the fact Bioheal CBD Gummies Dr Oz Reviews: A Comprehensive Analysis of the Product's Efficacy and Safety (gsnmC)
This made He Zhenlong slightly stunned, and then he gave Lu Yu a meaningful look.
When he thought about how his strength was now far outmatched by Lu Yu s, He Zhenlong felt a little heartbroken.Did the formation restriction fail Huan Zixuan s pretty face changed slightly, and she seemed to have realized why Lu Ziji was walking so fast.
Almost all the sects, aristocratic families and other forces in Cangshan Star came to visit and please Lu Ziji, bringing generous gifts and beautiful women.Is it true that they have nothing to do with Wuhua Sect But except for the Wuhua Sect, who else has the ability to quietly kill more than a dozen Nascent Soul cultivators from their Shenghua Sect Even the people in Nether Palace may not have this strength Thinking of this, Elder Songjiang turned pale, looked at Lian High Potent CBD Gummies: Understanding the Benefits and Options
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At this moment, hundreds of thousands of people from Cangshan Sect and Luofeng City looked at the bloody hands grabbing Yunyun with expressions of shame and helplessness.Only by knowing yourself and the enemy can you fight without danger Even if Lu Yu is confident, he is not a reckless person The three armies have not moved yet, intelligence comes first However, just when Lu Yu was about to speak, his eyes suddenly froze Wow In an instant, several ferocious immortal cultivators rushed in Each of these people wore white robes, carried long swords on their backs, and had Thousand Blade Sect designs embroidered on their chests and backs.
You Tianyin Pavilion, take them in. If you kill fellow Taoist Lu Ziji, you will directly become the enemy of the Thousand Blades Sect Shenghua Sect Do you have the confidence to protect fellow Taoist Lu Ziji Our Nether Palace is in the Northern Cold Region.Do they like that the kingdom has endured tens of thousands of years and suffered numerous disasters, and still remains standing Even the Scarlet Flame Tiger Zhao family was at a disadvantage in front of their Western Wilderness Kingdom And Zhao Hongzhuang also knew this very well.
Two of the top ten beauties famous in the world of Cangshan Star Cultivation Especially they look exactly the same, but one has a temperament like spring water, gentle and graceful, and the other has a temperament like a blazing fire, unbearably hot.Elder Zhang of the Wuhua Sect immediately stopped pursuing it, and instead glared at Nether Palace and the Zhao family fiercely, obviously remembering this grudge.
After all, the master of Tianji Pavilion with great supernatural powers predicted that the Kingdom of Xihuang would be overthrown and annihilated.You know, the last time God Lord Liuyan appeared in public was seven thousand years ago.
Seeing this, Monk Liaowu jumped up and followed Yuan Kong without saying a word.past. Shopkeeper Zhao also hurriedly arranged for someone to take care of the horses.
I have something important to do with Mr. Luo today.Lu, I apologize for the delay in welcoming you Haha Master Lu is so polite.
No need Princess Mingyue shook her head and looked at Luo Chen with a smile My little sister believes in Mr.My servant has met Mr. Luo The old chamberlain bowed slightly to Luo Chen.
Nan is very grateful In fact, Moyuan not only has a thousand year spiritual milk , will also give birth to other treasures.The cloud piercing leopard was not as strong as Luo Chen, but its speed was Gummies for Pain and Sleep: A Comprehensive Guide to Relief (QhTVC)
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After touching his face and grimacing in pain, Xiaopang stared at the woods with eyes as big as lightbulbs, jumped to his feet and shouted urgently Two senior brothers Hurry Hurry and catch those guys who beat their fellow disciples and violated the rules of the village.This Luo Chen was at the peak of the second rate realm.
What do you two think It can t be wrong. Li Lan nodded and said doubtfully I just can t figure out why the sword power that should only be understood by warriors with innate or above appeared on a young man with innate or below Not necessarily Xuanyang shook his head.The one on his arm was okay, but the one on his stomach, if Tang San hadn Best CBD Gummies in Texas: Reviews, Legality, and Where to Buy
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This Tan Yun had a troubled look on his face, lowered his eyebrows and said, My subordinate just accidentally poured lamp oil on the dart The people from the Law Enforcement Hall appeared, knowing that they would not be able to do anything good today.I do not know how long it has been When the corpses at Luo Chen s feet were almost as high as the low wall, no one of the fifty or sixty bandits who rushed towards the low wall was standing.
The bohemian look on Yin Shanyue s face had disappeared.But right now Hmph The Colosseum is so majestic An old voice suddenly sounded, and a black figure flashed out from behind the Zong family like a ghost, catching Zong Qian who was flying upside down with one hand, and doing the same to the slapped palm with the other hand.
After getting off the carriage, Luo Chen glanced at the plaque of Sihai Restaurant, and then squinted at Mr.It s been a long journey, you go and rest first I ll cook for you.
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his heart was agitated, and he could even hear his heavy breathing and inner shouting in a daze.In order to avoid trouble, he didn t want to meet these people.
Seeing this, Bai Yi shook his head with a wry smile, and then arranged for someone to dispose of Chen Kui s body.The ground Thinking of this, Luo Chen s mind moved and he controlled his senses to explore underground.
Yes Sir Mr. Qin accepted the order, bowed and exited the office.You can eat whatever you want this When the waiter heard this, he was suddenly confused.
He didn t care about being shocked by the power of the thunder, and hurriedly dodged towards Luo Tianyu, who was blown away.Regardless of wind or rain, he How-To Achieve Weight Loss Like Ricki Lake: Best Options for 2025
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And if this continues, I m afraid even these people will die.Seeing this, the other warriors were afraid that a steel rope would not be able to hold the sea beast, so they hurriedly shot out a few more steel ropes.
Fourth Leader The bearded bandit rushed over at this moment, jumped off the camel and rushed towards the man in white robe who was surrounded by the bandits.Haha Just as Luo Chen s thoughts were running wild, Mr.
The old man in white shirt with a broken arm was there.However, considering the face of the Yin family, his father did not directly reject the Yin family.
Although We can t do anything to Jiange, but that person dares to poach us for Jiange, and I have to make him pay the price At the end of the sentence, Luo Chen s face showed murderous intent.Everyone should have heard that when the Earthly Emperor Root reaches hundreds of years, it can increase the warrior s true energy for more than three years, reaching five Over a hundred years, you can increase your true energy for at least ten years, and if you are lucky, you can even break through to a new level.
Because the two people sitting under those two stone pillars were not only at a first rate late stage at a young age, but they also gave Luo Chen a very dangerous feeling.I just received the news from Zhongdu, so I came to see the young master.
Yun Shang s scalp tightened and she backed away tightly, trying to find a place to hide at a loss.What s the difference between a bow and a non bow The three of them are not as high as the courtyard wall.
We are all people who hide the sorrow in our hearts and turn it into motivation and grow from it.She opened her eyes in surprise, maintained the output of spiritual energy, stepped straight into the tree, and her eyes suddenly opened up.
He staggered to the ground, held on for a breath, vibrated his wings, dodged through the air, and came to Jiang Yuebai.In that case, then choose the Five Elements Rotation Technique.
Paper cranes flew high and low, flying close to the top of the forest for half a day.Mortals have their own destiny, and the fate of immortals is determined by heaven.
Reunion cakes delicious reunion cakes eat the full moon to reunite people The shouts from the side attracted Jiang Weed Gummies and Blood Thinners: A Comprehensive Guide (yIOWD)
Yuebai, and she walked over, Two reunion cakes, Zhuo Qingfeng, do you want them Zhuo Qing Feng came up and shook his head, I ve gone without food.The misty mist from the high altitude wiped her face, making it moist and cold.
After a day of hard fighting, they were all slaughtered and injured in more than twenty places, but they barely survived.cough, cough, cough, okay Just come
Jiang Yuebai took off the cold jade pendant, stuffed a pill into his sleeve, and walked slowly into the cellar.
It s better to let go of your obsession and free yourself.At this moment, no one was speechless, and their emotions were stirred up again and again, forming a tsunami, shocking everyone.
His sleeves wiped his face, showing his determination.As agile as a monkey, he ducked under the Eight Armed King Kong s crotch and ran to Zhuo Zhuo.
At this time, golden light flashed across his eyes, just like a female fairy holding her head.At this time, you only need to know that you are in this formation, and there is this With four more formation points on the formation plate, it will be done Jiang Yuebai swallowed in surprise, then shook his PureKana CBD Gummies Reviews: A Comprehensive Analysis of Benefits and Effectiveness (wcVIn)
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Zhong Shanhu and Yu Tianlie threw out their self defense weapons to resist with all their strength, and Jiang Yuebai also used his fire silk to protect himself.Only then did the Xianzhi family come into existence today.
Jiang Yuebai turned back and looked in the direction of Li Jiuchuan, the fierce battle was in full swing, Tian Nanxing s methods were endless, and his cultivation level He is also taller than Li Jiuchuan, so I m afraid I won t be able to defeat him for a while.Once interrupted, all previous efforts will be wasted.
She had always dreamed of raising a dragon, but she had never seen a real dragon.It is made of the evil spirit of the underground. It is similar to the blood evil spirit of the Ghost Path, except that It is not as evil as the blood evil spirit.
Her mental thoughts were in chaos, and the blades of Fengliu Fengsha and Huangsha fell to the ground, unable to survive, and the blood unicorn broke free from them.Then let s go. Let s go to Sect Master Tie s Kung Fu Pavilion.
Even Zhao Fuyi must activate the most powerful formation with all his strength to resist.Pressing down with one palm, it shook open the five elements of lightning that continued to intersect.
It is a fluke to survive the Golden Core Tribulation.The white deer looked at the Yunzhi grass swaying from a distance, his eyes full of longing but he didn t dare to get close.
The last clone is holding the new Wuweishanji , looking for traces of the Wuweishan people.Boom boom boom Fire and thunder collided violently, and under the dense firepower, the dazzling light illuminated the entire world with a violent roar, and the sound was terrifying.
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In ancient times, the Heavenly Witches had human bodies, demon blood, and demon hearts.A bright moon like light burst out from the small Ganoderma lucidum, eclipsing the entire world.
Peace Zhao Xiu opened his eyes in disbelief. Zhao Fuyi nodded and raised his hand to tuck Zhao Xiu s messy hair behind his ears.In the distance, there is an extremely majestic and huge city standing deep in the plain.
There was a very familiar feeling to Jiang Yuebai between the old woman s eyebrows.Why are there still people alive With a sharp shout and a strong wind, Jiang Yuebai flew out as if he had been hit hard.