Por Clayton Da Silva | Director de Soluciones y Logros para LATAM de Zendesk.
Históricamente el Servicio al Cliente ha sido uno de los procesos más complicados para construir y operar dentro de las empresas. Se tiene la mala costumbre de concentrar las energías y, sobre todo, el presupuesto en aspectos productivos y de marketing, haciendo a un lado el paso más importante para “enganchar” a los usuarios: dar un buen servicio al cliente.
Una de las razones por las cuales suele relegarse este proceso radica en la gran complejidad que por años ha representado elaborar un efectivo y eficiente servicio al cliente. Grandes equipos de call center, ventanillas con filas interminables y trabajadores estresados por la complejidad de la tarea de atender a clientes con alguna molestia o duda.
Sin embargo, recientemente esta idea se ha ido desvaneciendo en el pensamiento de los empresarios dada la incorporación de las nuevas tecnologías para la atención de usuarios. En la actualidad las empresas están volteando cada vez más la vista a la inteligencia artificial como una herramienta de gran valor. Empresas vanguardistas tienen a su servicio agentes virtuales con atención personalizada omnicanal, a través de la cual los usuarios obtienen una respuesta inmediata sin importar la hora del día ni el medio que utilicen.
Para lograrlo es importante seguir estos pasos:
Conoce tu empresa
Es imperativo que antes de saber cómo operar con eficiencia tu proceso de servicio al cliente conozcas qué es lo que ofreces, cuáles son tus fortalezas tanto como marca y como producto, así como tus áreas de oportunidad. El conocimiento de la naturaleza de tus productos te dirá el camino para incorporar una estrategia en atención para el cliente.
Conoce a los clientes de tu empresa
Este probablemente sea el paso más importante de todos. Muchos le llaman tener “empatía”, lo cierto es que conocer con detalle las características de tus clientes, sus necesidades y sus inquietudes, te hará resolverá la mayor parte del problema.
Una vez teniendo un análisis de tus usuarios, puedes planear y desarrollar estrategias para que tus servicios y productos atiendan y respondan sus necesidades. Esta es una tarea compleja dado que los clientes suelen cambiar y adaptarse a diferentes circunstancias, mismas que pueden ser ajenas a tu propio negocio, por lo que hacer estos estudios de forma periódica será de gran utilidad para tu empresa.
Pierde el miedo a lo nuevo
¿Robots? ¿Inteligencia Artificial? ¿Agentes Virtuales? Quizá estas palabras parezcan salir de una cinta de ciencia ficción pero son mucho más comunes de lo que piensas. Las redes sociales, portales de Internet y conmutadores telefónicos ya funcionan con agentes virtuales que atienden a miles de usuarios en sólo minutos.
Incluso la inteligencia artificial se adapta y reconoce a los usuarios. No se trata sólo de dar una respuesta automatizada, así que seguiremos viendo a los agentes humanos trabajando en la resolución de problemas complejos mientras los bots se dedican a manejar tareas más transaccionales.
Acude con un experto
Esto de la Inteligencia artificial parece un mundo nuevo lo mejor que puedes hacer es acercarte a una empresa especializada. Con Zendesk, ayudamos a concentrar el conocimiento de los problemas de los clientes y la manera de resolverlos de forma automática, generando respuestas inmediatas y automatizadas a esos problemas sencillos para que los ejecutivos puedan concentrarse en solicitudes de mayor complejidad, contribuyendo así tanto al incremento en el número de casos atendidos como en la productividad de los centros de contacto. Estos sistemas le pueden brindar a los clientes respuestas e información más pertinente de forma automática y con contexto. Esto garantiza que la experiencia de la respuesta automatizada, sea satisfactoria.
Entre el 17 de enero y el 7 de febrero despegaron más de 163 aviones cargueros desde Ecuador y Colombia, triplicando el promedio de envíos regulares semanales.
El gerente de Proyecto tiene que encontrar el balance ideal entre las acciones que sus clientes realizarán para mejorar el medio ambiente y los beneficios tangibles que obtendrá por las inversiones que realice al respecto.
The two missiles just came from that direction. Flying here.Muto, bite him A blue beast shadow rushed towards Vittorio like a mad dog.
The village looks desolate and dilapidated. Many houses have collapsed and the roads are muddy.Instead, he was keeping it secret, preparing to wait until the seminar began before he would take the limelight.
Cause any impact
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This bizarre situation plunged many remaining clergy into endless panic.In this moment of delay, hundreds of Balrogs had already swooped down.
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Lin En cleared his throat, but without any intention of showing off, he spoke directly.Yolande shook his head and said with a wry smile. https://tannoorgrill.com/news/en-lets-go-keto-gummies-vs-traditional-diet-pills-which-approach-is-more-effective-for-weight-loss-1g2s-zgi/ It s useless even if we survive.
However, what happened was beyond his expectation. The attack was extremely smooth.Lin En glanced at the people who came out, but did not see the two great wizards.
He had been exposed to many formations over the years, and he knew more or less.As long as Playing steadily, the victory in this arena match can only be hers.
Qingyang had no intention of killing him, so he just ran away.After confirming that the real person Heyi lived here, Qingyang no longer hesitated and waved his right hand in the air.
This young man s strength is probably no less than his own.I m afraid this task is not that simple, right The ancestor of the Zhou family smiled and said I knew that I couldn t hide it from little friend Qingyang.
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He had just suffered a big loss, Qingyang did not dare to He was careless and quickly dodged to the other side based on his instinct.It s just that the situation is unclear now, and we don t https://tannoorgrill.com/health/the-benefits-and-effects-d40jx-of-vigorous-vitality-male-enhancement-gummies-hhopk-9hmx/ know what dangers we will encounter later.
She was dumbfounded. Said Sister Linglong, what are you
Linglong Ghost King smiled and 8 Proven Weight Loss Workouts That Will Transform Your Body Fast said It s nothing, it s just a husband who sings and his wife follows him.He really didn t expect that it was useless to move out the True Lord Qingyan.
This is where the catastrophe of transformation is passed through.This yellow skinned gourd is exactly the Wind Resisting Gourd that Qingyang used on the road before.
The Giant Ghost King put his heart in his stomach. They were finally saved this time.From now on, the master and the disciple can travel freely in the world of cultivating immortals.
In Qingyang s random thoughts, Yu Mengmiao s appearance changed little by little, from teenagers to decades.
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This is very similar to the sound barrier
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No matter what, enough is enough
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As the pilot, Lydia was so frightened that she wanted to ask questions out of fear.His soul strength cannot keep up with the rapid growth of computing power.
Anthony was puzzled, but the facts were in front of him.For example, Arad
it would be quite appropriate if you don t take into account his slightly impatient personality.
PS The second chapter is about 2 30. End of this chapter The bright star color was pushed back by Aurora s secret technique Mirror Turn Heaven and Earth , and Lucia s face showed a little surprise.Although during the academic seminar before, Lin En allowed tens of thousands of wizards to watch the results of the double slit interference experiment through the magic network, but this time it affected hundreds of thousands of people throughout the empire.
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There are terrifying energy fluctuations in the Dragon Kingdom.However, if it is an inner disciple, the college will take it seriously.
Yes, I understand. Wang Shicang suppressed the anger in his heart and bowed his head.I know, I saw it. This kid has already provoked the Yin Yang Sect.
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This made Ye Fei angry and vowed to seek justice from the Yin Yang Sect.He helped my Murong family so much, and even saved my father s life and mine.
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Por Clayton Da Silva | Director de Soluciones y Logros para LATAM de Zendesk.