De acuerdo con el estudio global UPS Pulso del Comprador en Línea (UPS Pulse of the Online Shopper), los consumidores en línea alrededor del mundo están comprando en mercados digitales y minoristas internacionales, dependen más de los dispositivos digitales y buscan opciones de entrega alternativas.
El estudio, que analizó los cambios en los hábitos y preferencias de los compradores en línea en seis mercados, incluyendo los Estados Unidos, Asia, Europa, Canadá, México y Brasil, muestra cómo estos cambios conductuales buscan mejores precios y más opciones, así como control y conveniencia. Asimismo, identifica las diferencias geográficas e información esencial para los minoristas sobre la trascendencia cada vez mayor del comercio electrónico hacia más fronteras.
“Conocer a los compradores y cumplir sus demandas es fundamental en este panorama cambiante”, comentó Alan Gershenhorn, director ejecutivo comercial para UPS. “Las compañías deben reconocer que, debido a que la competencia ahora proviene de todas partes del mundo, los consumidores desean maneras diferentes de realizar compras, formas más convenientes de recibirlas y experiencias innovadoras de principio a fin”.
Prácticamente, todos los compradores en línea en los países encuestados realizaron compras en mercados digitales, que son sitios de comercio electrónico para terceros que permiten a múltiples comerciantes vender sus productos. En México, el 99% de los compradores afirmaron haber comprado en un mercado digital, comparado con el 98% en Asia y el 96% en Europa y Canadá. Las razones principales para utilizar dichos mercados son que ofrecen mejores precios, así como envíos gratuitos o con descuento.
El estudio también mostró que la competencia global para los clientes está aumentando, con una cifra importante de compradores en línea en Canadá (83%), Brasil (81%) y México (78%), que compran en tiendas internacionales. En Estados Unidos, casi la mitad (47%) de los consumidores compraron en tiendas internacionales. Las razones por las cuales realizan compras internacionales son principalmente mejores precios y el acceso a productos específicos o exclusivos.
A pesar de que el comercio electrónico ya es una parte establecida del proceso de compra, el estudio documentó dónde y cómo se llevan a cabo esas transacciones: un porcentaje considerablemente más alto de usuarios de teléfonos inteligentes realizaron compras a través de éstos tipos de dispositivos. En Asia, donde las compras móviles son más comunes, el porcentaje de usuarios de teléfonos inteligentes que realizaron una compra móvil se elevó de 55% en el 2015 a 77%. En Europa, donde las compras por teléfonos inteligentes son menos comunes, el porcentaje también aumentó de 28% a 43% durante el mismo periodo.
La mayoría de los compradores globales también utilizan dispositivos móviles para buscar productos, comparar precios, localizar tiendas y rastrear pedidos, por lo cual los minoristas deben dar prioridad a las compras por dispositivos móviles. Por lo menos el 70% de los participantes en todas las regiones utilizaron teléfonos inteligentes para comparar precios al encontrarse dentro de las tiendas.
Por otra parte, los compradores esperan el procesamiento inmediato de sus pedidos en línea y entregas rápidas en todas las regiones; sin embargo, las expectativas respecto a entregas rápidas difieren por país. Los consumidores en Asia, México y Brasil esperan poder realizar pedidos al final de día y aun así ser elegibles para recibirlos el mismo día o al día siguiente.
En todas las regiones, los consumidores realizan devoluciones de sus compras en línea. Los compradores en los Estados Unidos (44%) son los más propensos a devolver sus compras en línea, mientras que los compradores en México son los menos propensos a hacerlo (22%). Cuando existen ambas opciones de devolución, los compradores en Asia y Europa prefieren enviar sus compras en línea a minoristas, comparado con los consumidores en los Estados Unidos, Canadá, México y Brasil, quienes prefieren devolver sus pedidos en línea a una tienda física. Entre aquellos que prefieren enviar sus devoluciones a una tienda física, la facilidad y costo gratuito de las devoluciones son las principales razones de esta preferencia en todas las regiones.
Los nuevos desarrollos en la experiencia minorista que podrían desempeñar un papel en el futuro de la industria incluyen los mercados digitales y las tecnologías nuevas como robots o chatbots, de acuerdo con el estudio. Los consumidores están más abiertos a ciertas tecnologías nuevas en el panorama de la venta minorista, pero son más escépticos respecto a otras. Al preguntarles su opinión sobre los robots dentro de las tiendas, más de la mitad de los consumidores en los Estados Unidos y Canadá no están convencidos, y prefieren interactuar con una persona. Mientras que la asistencia en persona es preferible dentro de las tiendas, los participantes en la encuesta prefieren las opciones de autoservicio en línea. El nivel de comodidad al utilizar chatbots para actividades como obtener información es más alto en los Estados Unidos (65%) y más bajo en México (45%).
El estudio dividió los resultados en tres secciones: Constantes, áreas de la experiencia minorista que siguen siendo importantes año tras año e influyen en los hábitos de compra; Cambiantes, áreas donde los consumidores han mostrado un crecimiento significativo en años recientes; y Emergentes, áreas más nuevas de la venta minorista que podrían desempeñar un papel en la experiencia de compra del futuro. Para más resultados del estudio, visite UPS Pulse of the Online Shopper.
El año pasado, 50% de las empresas de servicios financieros dijeron que les preocupaba volverse obsoletas dentro de 3-5 años (5% más que el promedio mundial).
Las cadenas de suministro involucran piezas móviles complejas y dinámicas. Para mantenerse competitivo, debes crear un sistema flexible que pueda adaptarse a las interrupciones, aprovechar
Los servicios de monitoreo de condiciones de HID permiten a las organizaciones generar un análisis predictivo y práctico para lograr un desempeño óptimo de máquinas expendedoras, cintas transportadoras, sistemas de calefacción y refrigeración y equipos médicos, entre muchos otros equipos.
La implementación de estos consejos puede reducir significativamente la cantidad de inventario dañado, lo que resulta en ahorros económicos y en la protección de los empleados. Al adoptar prácticas de gestión de almacenes centradas en la seguridad y la eficiencia, los propietarios de negocios pueden optimizar sus operaciones y minimizar el riesgo de pérdidas
There were two of them, which happened to be in pairs. They were inadvertently obtained from the mountain treasure hidden in the Dragon King Temple, Zhang Xiangdao said After finally figuring out the way to go out, one of the wonderful functions was that it could transmit sounds thousands of miles away.
Just because there were enough spiritual weapons on the table connected to the mirror, flowers, water and moon, Xianwei had already seen the scene of precious light flowing on the table twice.Do you need to start a small stove This debate on the three religions is different from any previous one.
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I just don t know which man will be so lucky to marry the island owner in the future. Ma Duyi smiled brightly, Whether it is a loss or a gain, there is a reward.In the north of Tongye Island, except for Jade Guizong, who is as skinny as a camel and is as big as a horse, Jinding Temple, Qingjing Mountain Qinghu Palace, and Bailong Cave are actually inferior to Xiaolongqiu.
Wei Yudian smiled and said Then let me tell you the truth, without beating around the bush, can you please invite fellow Taoists to our Shangsi Sword Sent as a guest The old deaf boy waved his hand and said I have agreed to the invitation of this.
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It is not easy to be a friend. Zhenwu Mountain is also a family with a very good reputation.
Okay Xianfu, if you are willing to stop here, I can let the past go and even let you take Ma Yanshan out of here.Chen Pingan reminded Cao Qinglang in his heart, and then returned to Do ACV Keto Gummies help you lose weight??? [8l2v42ctc]
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His flying sword is not low in rank. Moreover, we must avoid alerting others. Ma Kuxuan said helplessly I have been repeatedly taught by this guy that if we fight, we should fight.I will naturally face a big enemy as if nothing has happened, and I am in a busy city. Who can be in this world Who can bully me in terms of profit Who can insult me in name Who can really hold me captive for hundreds of years The room Joy Behar DEFENDS Kelly Clarkson After Weight Loss Medication Admission: "No One Wants to Be Fat" [q0e6md1bs]
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Five thousand years ago was the Middle Ages, and three thousand years ago was marked by the battle of Dragon Slaying.This was the scene when he walked out of Ma s house in Wusha Lane, Yongjia County. What if he walked out of the capital next The streets were full of the same faces.
After all, women are more attentive. Zhu Lian smiled and said It s not a name. You can call it whatever you want. The white haired boy didn t bother to care about this and said, Someone said that when a woman sees the real beauty in the Fast Action Keto Gummies Reviews and Warning - Watch Before Buying! [rns4mcmni]
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Lu Chen took a step forward, and the old man stepped back and said with a smile You are a good Taoist priest.The Ministry of Rites According to an old rule, Shangshu Zhao Duanjin didn t have to stand up to discuss matters, he just clasped his fists and assumed there was no objection.
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This is because the Dadu water transport suppresses.
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If you quickly hand over the title deed on the hilltop or the land, you can wait for Dadu to come to your door , and the wealth will be rolling in, and the harvest will be guaranteed regardless of drought or flood.At the gate of the mountain, Chen Pingan fell to the ground with a bright smile. Li Baoping grinned and said Uncle Junior Master, happy New Year The woman in a red cotton coat was holding a green bamboo staff, wearing a narrow knife and auspicious charm, and a snow white wine gourd hanging from her waist.
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In the winter, it was snowing and cold, and the snow was getting colder. The so called Taoist robes they were wearing, If you can t withstand the cold, just make do with it.When Chen Pingan took action on the battlefield, he would deliberately avoid ordinary cavalry. Mr. Zeng smiled and said You know autumn when a leaf falls.
Luoyang Muke is a general term for a group of reclusive wild people hiding in the mountains. There is an ancient rule passed down from generation to generation.Chen Ping an and Shao Poxian said in their hearts I have met the tiger Jin Qing. We will talk about your founding of the country on the keto gummies 2023 [Review] [svpjasdb0]
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the Taoist priest with his hands on his hips, looking at the back of the mountain master, silently reciting, the grace of the mountain master is really like a high mountain.Taoist priest Sun left his body and traveled far away last time, and once again traveled around the vast world.
Can you kindly ask your Majesty to order someone to bring back this Celestial Phenomena Chart of the Stars , hand it over.In addition to the earliest Dadu picture, there are nearly a hundred current maps of various countries stacked on it.
Wenquan Wufu didn t dare to complain. After adapting to it in the past few years, the rules of the Dali Imperial Court were really deeply rooted in the hearts of the people.