Por Felipe González | Director de Ventas Comercial, Cisco México.
El negocio de la hospitalidad, conformado por los viajes de negocios o placer, hotelería, entretenimiento, transporte, restaurantes y todo lo que tenga que ver con la parte lúdica de la vida vive en estos momentos una revolución por la digitalización y el uso de tecnología que permite conocer en tiempo real cuál es la necesidad que se le presenta a cada persona.
Nómada por naturaleza, pero sedentario por múltiples razones, el ser humano ha encontrado en los viajes una manera de saciar su curiosidad por conocer el mundo, lo que ha generado una próspera industria de resorts, cruceros, y centros de congresos.
La “hospitalidad” representa en la actualidad 3% del PIB mundial, por lo que Cisco ofrece soluciones que apoyan la digitalización de las organizaciones que participan en el mismo, para hacer de los viajes, experiencias únicas e irrepetibles, como sucede, por ejemplo, con los visitantes a la Arena MGM de Las Vegas, Nevada, donde los huéspedes desde su llegada reciben información de sus reservaciones de espectáculos deportivos y musicales, restaurantes y demás atractivos del complejo turístico , casino y centro de entretenimiento.
En el caso específico de México, la industria turística, que recibió cerca de 40 millones de visitantes el año pasado, representa ingresos para el país por más de 21 mil millones de dólares al año, 8.7% del PIB, al ofrecer al viajero 63 aeropuertos internacionales, 58 centros de convenciones de clase mundial y atractivos turísticos para todos los gustos, como son: 150 zonas arqueológicas, ciudades coloniales y playas, además de 58 centros de convenciones de clase mundial por lo que el país ocupa el 5to lugar en el sector de reuniones en el continente americano y el 21 a nivel mundial.
Las cadenas hoteleras y de resorts en el mundo están conscientes de lo difícil que es mantener fiel a un visitante a una marca en especifico y que puede lograrse en buena medida través de la digitalización de los procesos internos de los colaboradores y de servicios al huésped, por lo que Cisco desarrolló una arquitectura de soluciones que abarca tres aspectos fundamentales: empoderar al personal y equipos de trabajo de los hoteles y resorts con herramientas que ayuden a realizar mejor su trabajo; herramientas innovadoras que permitan al huésped tener una experiencia que lo haga fiel a la marca (engagement) y por supuesto ciberseguridad que proteja los datos de todos los involucrados.
Empodere a sus colaboradores para transformar la experiencia en hospitalidad:
Gracias a la era digital, los colaboradores de la industria de hospitalidad han evolucionado de estar simplemente sentados atrás de un mostrador a verdaderos consultores para sus huéspedes a través de tecnologías móviles que permiten acelerar la asignación de habitaciones, aplicar promociones y ofrecer reservaciones para actividades de entretenimiento dentro y fuera de las instalaciones de los resorts, cruceros, casinos, arenas de espectáculos, entre otros. Además, estas herramientas digitales aceleran la capacitación de los colaboradores y mejoran su capacidad de comprensión sobre nuevos servicios y la resolución de problemas se acelera y hace más eficiente.
Haga a su huésped fiel a la marca:
Existe una gran oportunidad para “fidelizar” a los clientes, razón por la cual se busca retenerlos, por lo que herramientas digitales como las de Cisco, permiten que los viajeros obtengan experiencias personalizadas a través de sus dispositivos móviles desde su llegada al establecimiento o crucero y con una robusta red Wi-Fi, se les puede informar sobre los servicios y mapa del mismo, programas de lealtad, entretenimiento y compras reforzado con herramientas punto a punto de alta resolución para videos interactivos y promociones.
Seguridad, misión crítica para el crecimiento:
Mantener los datos seguros, tanto de los huéspedes como de los colaboradores debe ser siempre una prioridad. En estudios se ha demostrado que 73% de usuarios de algún bien o servicio camban de proveedor o marca si no se mantienen seguros sus datos. Cisco ofrece a sus clientes un ecosistema punto a punto que entrega seguridad digital a los huéspedes, colaboradores, sistemas y a la marca, ya que ofrece un portafolio de arquitecturas que incluye hardware, software, servicio y consultoría.
Gran parte de los inconvenientes al viajar o al asistir a un evento se presentan por la falta de coordinación entre el lugar que ofrece el servicio y el cliente. La falta de un boleto, la demanda de un insumo, la pérdida o descompostura de una llave para abrir el cuarto de hotel o para limpiar alguna zona se resuelve de inmediato a través de la digitalización, lo que permite obtener una experiencia amigable, sin necesidad de perder el tiempo en llamadas, en esperas o en trámites innecesarios, por lo que los clientes logran una satisfacción completa en los servicios que reciben.
La industria de la hospitalidad ya se encuentra totalmente inmersa en la cuarta revolución industrial, lo que sin duda generará un gran crecimiento en este sector tan importante para el PIB mundial.
Estas 10 empresas no solo lideran en términos de ingresos y empleados, sino que también destacan por su enfoque en la calidad, la sostenibilidad y la innovación en sus cadenas de suministro. Su éxito es un testimonio de la importancia de una gestión de cadena de suministro de primera clase en el mundo empresarial moderno. Conócelas! Lee nuestro articulo completo aquí
Los chatbots ya han empezado a infiltrarse en el mercado a un nivel básico, pero en el futuro podrían convertirse en nuestra fuente de conversación más común.
Las PyME y los pequeños contribuyentes son, en este punto, los más afectados, pues al no prevenir con tiempo estos gastos tendrán que desembolsar una fuerte cantidad, de un día para otro, para tener dichas actualizaciones.
Another person who understands is Qin Feng. Xingyu Technology launched new businesses this year, including computers, tablets, etc.I m scared to think about it. The Chou Country really wants to destroy you.
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Doesn t Chen Yu still do a lot of those unbelievable tricks Spending 2 billion yuan to make cartoons makes me stupid.Fang Hong stared at Tian Jiayi and said firmly But I have to have the attitude of the country and the nation, and I don t want to go to other people s land and live a life that is Lemme Sleep Gummies Ingredients: A Comprehensive Review of the Popular Sleep Aid (DzFKD) naturally shorter.
Once the gallium and germanium cards come out, it can take anywhere from six months to a year.On the contrary, it solidifies Wei Qiwei s Filling and Setting the Molds revelations in the broadcast, and has more visual impact.
QFII funds are an obvious way to enter the market. But what about the funds that secretly curve into the market That is definitely much larger than the scale of QFII.Issuance With a market Increase Your Water Intake to Stay Hydrated capitalization of over RMB 700 billion, there is definitely not much room for premiums in the secondary market.
His valuation and pricing sounded very casual, but when you think about it, Top 5 Detox Teas in New York it doesn t matter.The few steel coins they managed to save in the past few years are almost gone.
The main funds of several major market makers wanted to draw the K line graph of this converging triangle, in order to let the investors participating in the game of the stock know that they can sell when they reach the pressure level, and if they don t sell, they will make a profit, and they did so.
After all, Samsung is now The reputation has not collapsed yet.Completed within. In other words, there are still about four months left before the agreed construction period, and only construction companies from large Eastern countries can achieve this speed.
It is tied to the interests of Wall Street capital, so it is difficult for the United States to actually twist it into a bundle.Chen Yu couldn t help but look at Fang Hong, who smiled lightly and said I came here today not just to tell you how Earlybird CBD Gummies: What Sets Them Apart many young men I have under my command.
Suddenly I feel that making money is easy and easy.The only thing I was told was that the new owner would help compensate for liquidated damages
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These more than 300 startups have survived the C round financing stage, and the more than 200 companies that survived in the end are not a big problem.This year s Big A market has been on a rollercoaster ride, and the external markets are also experiencing ups and downs.
And everyone has also discovered that the financial Less Common Side Effects and Risks support provided by Qunxing Capital played a decisive role in the implementation of the Daily Project plan, otherwise no one would be able to afford or dare to pay for it.Making family calls Ingredients and Their Effects on the phone. Because I don t believe it anymore.
In other words, there is no need for Qunxing Capital to spend too much liquidity to support the market value of quantitative capital.It was to protect the market. Defending the 2200 point mark of the Shanghai Composite Index, it is also taking advantage of bargain hunting in small shops.
This is actually not surprising. This industry is currently in a state of wild growth, and there are many people who want to get a piece of the pie.At present, the funds of Kunpeng Technology have to think about the situation of Jiuzhou Blue Arrow.
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Every time a lightning strikes the water mist, an area of white light will be produced in the water mist.The Treasure Pavilion and the Library Pavilion are usually guarded by powerful monks in the middle stage of Nascent Soul, and there are never fewer big monks guarding Yimu Cave.
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Although they didn t know why the great monk Luo Pei came to Ganlu Temple, based on this information, they arranged an interception in the direction of Ganlu Temple returning to Fuliu Sect.This is a special secret method for spiritual treasures.
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The Baidi Sect had a strong conflict with Jianyi Chongxiao Pavilion in Zhongzhou Continent before.
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This old guy is not simple. I didn t expect these guards to be so afraid of him.After these days of running around, Ye Fei s four pole realm has become more solid.
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You just broke through, and you are facing him. If, it is already extremely impressive his cultivation level has improved three times in actual combat.As expected, it is a formation breaking object refined by Gui Wujiu.
Although his face was tender, his actions looked old fashioned.Xi Lerong himself may not be able to do this but the inexplicable means pinned on this matter are unknown Gui Wujiu stretched How to Choose the Right CBD Penis Gummies out his hand to explore.
He, Tie Ke, and the twenty first character in the scroll are connected by breath and spirit.Chi Xiang smiled slightly and said Our plan has been decided.
When the flames of the talisman reached its peak, it suddenly jumped down and penetrated into the mouth of Bei Yue s corpse.Therefore, although she has not reached the Taoist realm, her role on many occasions has surpassed that of the Yin Yang Taoist.
But immediately a loud noise broke all suspense blood spurted from Wu Xuanxi s mouth and his eyes bulged.Xin Weiying said to himself. Qi Xianren is not an outlier like Xin Weiying.
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After more than ten breaths, the fierce fight between the two people had reached an extremely dangerous stage.Now that I saw her, it was indeed true. Chrissie Swan’s Keto Journey Not only is he clever in terms of maturity, the energy of the two people in front of him is definitely not inferior to his own Xi Lerong thought for a while and said, I don t know how you two feel about the next scene When Yu Gucheng heard the words, he just said nothing and turned to glance at Yu Li, obviously She meant It means I will.
Por Felipe González | Director de Ventas Comercial, Cisco México.