Por Felipe González | Director de Ventas Comercial, Cisco México.
El negocio de la hospitalidad, conformado por los viajes de negocios o placer, hotelería, entretenimiento, transporte, restaurantes y todo lo que tenga que ver con la parte lúdica de la vida vive en estos momentos una revolución por la digitalización y el uso de tecnología que permite conocer en tiempo real cuál es la necesidad que se le presenta a cada persona.
Nómada por naturaleza, pero sedentario por múltiples razones, el ser humano ha encontrado en los viajes una manera de saciar su curiosidad por conocer el mundo, lo que ha generado una próspera industria de resorts, cruceros, y centros de congresos.
La “hospitalidad” representa en la actualidad 3% del PIB mundial, por lo que Cisco ofrece soluciones que apoyan la digitalización de las organizaciones que participan en el mismo, para hacer de los viajes, experiencias únicas e irrepetibles, como sucede, por ejemplo, con los visitantes a la Arena MGM de Las Vegas, Nevada, donde los huéspedes desde su llegada reciben información de sus reservaciones de espectáculos deportivos y musicales, restaurantes y demás atractivos del complejo turístico , casino y centro de entretenimiento.
En el caso específico de México, la industria turística, que recibió cerca de 40 millones de visitantes el año pasado, representa ingresos para el país por más de 21 mil millones de dólares al año, 8.7% del PIB, al ofrecer al viajero 63 aeropuertos internacionales, 58 centros de convenciones de clase mundial y atractivos turísticos para todos los gustos, como son: 150 zonas arqueológicas, ciudades coloniales y playas, además de 58 centros de convenciones de clase mundial por lo que el país ocupa el 5to lugar en el sector de reuniones en el continente americano y el 21 a nivel mundial.
Las cadenas hoteleras y de resorts en el mundo están conscientes de lo difícil que es mantener fiel a un visitante a una marca en especifico y que puede lograrse en buena medida través de la digitalización de los procesos internos de los colaboradores y de servicios al huésped, por lo que Cisco desarrolló una arquitectura de soluciones que abarca tres aspectos fundamentales: empoderar al personal y equipos de trabajo de los hoteles y resorts con herramientas que ayuden a realizar mejor su trabajo; herramientas innovadoras que permitan al huésped tener una experiencia que lo haga fiel a la marca (engagement) y por supuesto ciberseguridad que proteja los datos de todos los involucrados.
Empodere a sus colaboradores para transformar la experiencia en hospitalidad:
Gracias a la era digital, los colaboradores de la industria de hospitalidad han evolucionado de estar simplemente sentados atrás de un mostrador a verdaderos consultores para sus huéspedes a través de tecnologías móviles que permiten acelerar la asignación de habitaciones, aplicar promociones y ofrecer reservaciones para actividades de entretenimiento dentro y fuera de las instalaciones de los resorts, cruceros, casinos, arenas de espectáculos, entre otros. Además, estas herramientas digitales aceleran la capacitación de los colaboradores y mejoran su capacidad de comprensión sobre nuevos servicios y la resolución de problemas se acelera y hace más eficiente.
Haga a su huésped fiel a la marca:
Existe una gran oportunidad para “fidelizar” a los clientes, razón por la cual se busca retenerlos, por lo que herramientas digitales como las de Cisco, permiten que los viajeros obtengan experiencias personalizadas a través de sus dispositivos móviles desde su llegada al establecimiento o crucero y con una robusta red Wi-Fi, se les puede informar sobre los servicios y mapa del mismo, programas de lealtad, entretenimiento y compras reforzado con herramientas punto a punto de alta resolución para videos interactivos y promociones.
Seguridad, misión crítica para el crecimiento:
Mantener los datos seguros, tanto de los huéspedes como de los colaboradores debe ser siempre una prioridad. En estudios se ha demostrado que 73% de usuarios de algún bien o servicio camban de proveedor o marca si no se mantienen seguros sus datos. Cisco ofrece a sus clientes un ecosistema punto a punto que entrega seguridad digital a los huéspedes, colaboradores, sistemas y a la marca, ya que ofrece un portafolio de arquitecturas que incluye hardware, software, servicio y consultoría.
Gran parte de los inconvenientes al viajar o al asistir a un evento se presentan por la falta de coordinación entre el lugar que ofrece el servicio y el cliente. La falta de un boleto, la demanda de un insumo, la pérdida o descompostura de una llave para abrir el cuarto de hotel o para limpiar alguna zona se resuelve de inmediato a través de la digitalización, lo que permite obtener una experiencia amigable, sin necesidad de perder el tiempo en llamadas, en esperas o en trámites innecesarios, por lo que los clientes logran una satisfacción completa en los servicios que reciben.
La industria de la hospitalidad ya se encuentra totalmente inmersa en la cuarta revolución industrial, lo que sin duda generará un gran crecimiento en este sector tan importante para el PIB mundial.
El ámbito cloud, en la actualidad, es el hogar de las soluciones más poderosas; muchas de ellas indispensables para poner en marcha una transformación digital.
Un factor que cambiará la dinámica de las compras por internet será la alta penetración de usuarios de smartphones, tanto en los mercados desarrollados como en los emergentes.
Diseñado para que sea sencillo e intuitivo para los clientes, Hitachi IoT Appliance ayuda a los usuarios a lograr rápidamente sus implementaciones de IoT.
atmosphere, restart the curvature engine, further increase the speed, and fly into the vast space of the universe The reason for this extra step is that they currently have no way to accurately control the power delivered by the curvature engine, and flying at ultra high speed within the atmosphere of the Eternal Star may cause some horrific consequences.
They looked at the huge and blue eternal star in the sky and couldn t help but sigh.The unlucky poor man fell to the ground in pain, trembling all over.
Under the influence of the powerful electromagnetic force, the particle flow began to accelerate in circles within a several kilometer long orbit.If throwing a few thousand gold coins could threaten a legend, it would undoubtedly be a very cost effective deal.
Harry, the God of Thunder and War, soon descended into the universe, and sensed the difference in this world the moment he invaded.As Ivina and the wizards watched, the white phosphorus bomb exploded directly in mid air, igniting the air and turning into gorgeous fireworks, covering the battlefield The remaining three thousand knights were instantly drowned in the sea of white phosphorus fire.
The only thing he could hope for was to achieve high enough merit.The first is to destroy the remaining influence of the church and the empire in the hearts of the people.
energy. The rune barrier supported at the rear easily blocked the bombardment of starlight This layer of protection was specially set up by Vittorio to ensure that there would be no interference at all during his promotion, and almost every possibility was considered.Del didn t mean to explain at all. The electromagnetic wave communication magic is still a secret that cannot be revealed.
He has received several awards for his outstanding work ability.If it can be integrated, it will definitely be able to break through the realm of legend and become that mysterious and invincible realm.
Immediately afterwards, a dazzling stream of light suddenly flew out from the space time crack in front, instantly breaking through the surging atmosphere, tearing apart a huge legendary beast that was about to squeeze its body into the crack
and then
It was the God of Earth who was standing in front.
This is also thanks to the poor uprising that Lin En asked Redel to start.It won t be long before the whole world is swallowed up like a snowball However, things did not progress as smoothly as Arch Lich Cecil expected, because the undead legions invading everywhere suffered inexplicable devastating blows.
The price was not too expensive, about ten to fifteen silver coins.Not to mention the wizards new aircraft, airships, alchemy carts, thunder cannons electromagnetic guns and many other powerful alchemy tools.
When Vittorio was promoted to Legend, he spent a lot of time getting familiar with this power.Neutrons cannot affect the strong nuclear force
Since he has no access to this field for the time being, Lin En suppressed these doubts for the time being and looked at the various data evaluated by Zhi Nao.
Although there was no seat, he could clearly see the scene in front of him.Under the personal supervision of the Speaker, no one dared to be lazy.
The excited Prince Northen even proposed a grand celebration dance, as if he had seen the victory in advance Bishop Seediq had no choice but to speak, bringing everyone back to reality from their illusory victory.It seems that the other party may be the chief priest of the moon god Diana.
The invisible shield rippled like water waves, as if it might explode at any time However, the alchemy equipment made by Cynthia herself is undoubtedly reliable.Strong support. Although the computing power of the magic network is now sufficient, and even exceeds the maximum limit he can bear, it is always right to plan in advance.
Compared with Lin En s close to hand combat, the battle here was much simpler.The power of thunder in the magic circle began to gradually dissipate.
Vittorio really can t restore such an image in his mind of a person who is both together and separated
Weird
This can only be described as weird Is this still magic Anthony on the side was also shocked.However, the connection between the two did exist. This feeling is very strange and has caused a lot of trouble.
some key factors. There are not a few people who think like Anthony.How was it Jeffrey asked. That s it Anthony s words calmed Jeffrey s restless heart, and then he handed over the letter without caring.
But the range of the strong nuclear force is very short, and it requires two atomic nuclei to be very close to each other.After all, the other party could easily crush them to death.
It was not difficult to confirm. As for the other one
Saint Lucia, I didn t expect that she also possesses legendary power.The other party is bluffing to delay the creation of more weapons of war
Thinking of this, Alves felt the need to launch a tentative attack.
For now, they had to forcefully grab it. However, Crouching Tiger City was very powerful, and the two of them alone couldn t do it, so they paid a lot of money.It doesn t matter if he doesn t understand the reason.
Although his residence in the City Lord s Mansion was not as good as that of Fuliu Ghost King, it still occupied an extremely vast area, covering thousands of acres.It is difficult to resist this temptation. However, Baimei Ghost King does not look down on people like him.
Hearing this, True Lord Hongguang couldn t help but frowned.I didn t expect that someone in the Lingfu Sect would be so crazy and dare to use such extreme means as self destruction.
Seriously, Xiying only has more than a hundred years left to live.Zhenjun Crouching Tiger was the first one. As a veteran Nascent Soul who has been practicing for nine hundred years, The monk naturally has a large collection.
That is to say, she has only improved one level of cultivation in the more than thirty years since she and Qingyang were separated.Therefore, after using the Soul Burning Technique, not only will the monk s lifespan be greatly reduced, but his cultivation will also be greatly reduced, and he will never be able to return to his peak state.
Although Hengyun Mountain s overall strength is stronger than here, the demon cultivator is not good at construction and does not like large scale construction.This was a gift from the king, euphemistically called a betrothal gift.
Qingyang has only heard some rumors about this before, but he did not expect to encounter it here and be attacked by this iron eating beast.At this time, Xiaotian Demon King next to him suddenly interjected The four of us happened to have nothing to do, and we also thought Let s go and have a look at Crouching Tiger City.
If the Coffin bearing Ghost King had come earlier, After a while, when the Long Eyebrow Ghost King did not change his attitude, the Big Belly Ghost King and the Baimei Ghost King did not remain neutral either.Finally, they came to the end of the Yellow Spring and saw several ghost kings who had been waiting for a long time.
Suddenly, a red light flew towards Funiu City in the distance.You have spent so much effort to recruit me, and you are just for such a thing.
What kind of sequelae were caused So he changed his name and became the Happy Ghost King.If they didn t look at the appearance, everyone would think that she is a character beauty.
The situation of the Jindan monk was slightly better.especially the realm of becoming gods, which is even more difficult than ascending to heaven.
Logically speaking, this is the demon spirit domain, the territory of demon beasts.Master Lingxu s defensive spirit armor was destroyed, and he himself was seriously injured.
The young man glanced at the people in front of the door again.They actually colluded with each other to harm the One horned Ghost King.
Although the strong are respected in the world of immortality, a certain order has been gradually formed over a long period of time.This time he really found a treasure. The monks in Crouching Tiger City are all satisfied.
It is not known whether it is too late to defect now and whether they will be accepted by the other party.He was powerful and well prepared. Although there were many Huangchen Earth Spiders, due to the limitations of the terrain, there were not many that could rush forward, so they were quickly killed by him.
The group of people walked for a whole day. On the map provided by the giant Ghost King, it was only a short distance.The potential of this Qingyang is so terrible. It is estimated that he will surpass himself in just a few decades, and it will be difficult to match him from now on.
In Chujiang City, he had fought with Zhenjun Chiye on the second floor of Yuanying.Before, the people in Tianjiazhuang only knew about the additional levy from above, and didn t know the reason.
Although he has a level of cultivation on the first level, the strength of the demon dragon is already equivalent to that of a second level monk on the Nascent Soul.
As long as you are willing to help, I will repay you for my hard work in this life.However, this method is the same as absorbing spiritual energy in the fairy realm.
Fuliu Ghost King asked casually Then what happened to the half truth What happened The Long Eyebrow Ghost King said It s half false because it s so outrageous.In that case, let s lead the way. The young man waved his hand.
It will be difficult for us to search it in a short time.If I hadn t become a useless person, this dragon I really can t bear to give up the dragon horn root to little friend Qingyang.
In the end, it could only accept its fate and gradually merged with the liquid.However, his cultivation level was much lower than that of the others.
In other words, the three color Tianbu Dan does not require many other materials.Shi Ruyin was too lazy to talk anymore, and said directly to the red browed master Deal with this person first, and then arrest the Xi Ling er family.
The reason why the One Horned Ghost King is still alive now is because he had already broken through to the realm of God Transformation back then.The conditions in the Demon Spirit Realm are very suitable for the life of monsters.
The two of them met to go on an adventure, but only one of them escaped in the end.She was directly bitten by the Corpse Eating Mother Insect.
He opened his mouth and spat out a mouthful of blood.Normally, the corpse eating mother worm could easily escape a few drops of blood shot by Qingyang, but now the mother worm s inhabitant body, Hun Su, has just died, and the corpse eating mother worm is about to die, and its reaction ability has been greatly reduced.
It was difficult for the monks to hurt the iron eating beast, but the iron eating beast could attack them at will.He set off later than others and stayed in Huangquan River for so long.
As a result, only thirteen of the seventeen monks are left.He just looked down at the bloody Qingling Demon King and said calmly I told you that you are no opponent, but you still show off your strength.
Later, he was caught and punished for being greedy and making small moves against the God of Pregnancy Fruit, which made him extremely powerful.Since Fuliu Ghost King is his disciple, he will definitely be able to lead the Ten Kings Palace to the top.
At this time, the Butai Ghost King said The last time we came to Huangquan Valley, there were only two of us, the Giant Ghost King and me.After the Fuliu Ghost King and others took over, the Huanxi Ghost King also fought with the Big Belly Ghost King, the Butai Ghost King, and the Baimei Ghost King.
How can it be possible to cross the next level all at once How many levels to kill enemies You may be able to jump four or five levels in the foundation building stage, but when it comes to Jindan, being able to jump two or three levels is enough to reach the sky.There is a real dragon in this Wulong Pond. You didn t see it just now, and a real dragon will appear with a buzz.
How could I, a golden elixir cultivator, possibly impress the other party As for the matter of rescuing Yu Mengmiao, I can only put it aside and slowly look for a suitable opportunity.Could it be that there is something else in the Flood Dragon Cave The others were alive and saw that the ancestor of the Wu family was delirious, and just like him, they also made up a div that the elder brother deceived him.
The top quality spiritual stones inlaid on the formation actually retain most of their spiritual power.Xiying turned her head and looked at Xiao Yuhan, and then at her daughter.
Even though I have a foolproof way to escape from hiding, it will be very difficult if the other side insists on shrinking back.In fact, Fan and Meng have been members of the Xuanxiao tribe for several years, and they both know each other well.
Therefore, the opponent s layout response is bound to be more hasty.If there is no resistance from the two large formations of the Dragon Clan and the Phoenix Clan, if the seven formations are launched together, even the simplest attack method will be too powerful for Long Yun and others to hold on for long.
The statue of blamelessness. The statue is about the same size as me, floating three thousand feet high in the sky.He does not have any decent clothes on his body, and seems to be just wrapped in a white cloth.
Just like the person in front of me. I once suspected that there would be a more powerful life above the God Realm, so I tried my best to peek, and finally attracted the backlash from the higher world
A palm shot down from the air Nie Yun looked over If I had been there at that time, If you dodge, it is very likely that the entire God Realm will be wiped out, and there will be no more life
Therefore, I blocked this move, but because of this, the incarnation of Heaven was split.
At this time, the Dharmakaya can safely and boldly stick to the restraint and remain unmoved by the eight winds.A skinny camel is bigger than a horse. He can take care of a minor cultivator who is seven or eight levels below him.
This nine tailed fox clan s secret treasure has another advantage as the main force, it is naturally responsible for breaking the situation, and there is no need to use other means to cover it up or feint attacks once this thing comes out , just like the general goes first, he can immediately force out most of the opponent s countermeasures.
By the time he understood the cause and effect, the battle between Xian Dao Dao Zun and Yuan Ming Na was over.At first, everyone followed the instructions carefully and just chose one of the ninety five images based on their own conscience.
Where is he you are talking about Zhang Xuan didn t have time to observe the lives of ordinary people, so he looked at the girl in his arms.It can also be used to dismantle and deduce the primary phase of yin and yang with its own Taoism.
Several deep wrinkles appeared on Long Yun s brow. If Xian Dao and Ying Yuan had used some extremely high level magical powers to protect themselves, that would be it.But even so, in the eyes of all Jindan Yuanying disciples, it is still graceful, profound and unfathomable.
The middle aged man named Chi with long hair trailing the ground smiled slightly and said There are endless benefits in the ancestral domain.This is a counterattack. Without the body and spirit, it actually escapes the control of Kenshin Rindai in one fell swoop.
Yun Wu thought about it for a long time, and finally couldn t hold it any longer.Completely glimpsed the whole picture of this pearl.
It slammed down towards the formation eye hidden in the surrounding clouds and mist There was a violent shaking.Yuliong thought about it carefully, then suddenly smiled and said That s right.
In an instant, the sky was blocked and the sun was covered with the palm of his hand.pain. A feeling of coldness then a lingering, heavy feeling of powerlessness.
The Kongyun Nianjian is used for defense, which is almost like adding another layer of paddle wheel.Immediately he saw a man in gray robe standing on a high platform with his hands behind his back, as if waiting for him.
It turns out that the wood spirit clan senses the passage of time in a different way than the way the monks perceive the rotation of time.The Qi characteristics of Xuanyuan Huai that uniquely belonged to the Eight Swords of Chenyang suddenly disappeared.
At that moment, he realized that the right time, place, people, and luck were rising and falling.This place is far away from any hidden sect earth line transmission array and Yin Yang Dao secret land.
Fortunately, Qin Menglin was here to resolve this extremely powerful method.It will not be deterred by its large scale. However, Shi Mo likes exquisiteness and hates chaos.
Por Felipe González | Director de Ventas Comercial, Cisco México.