Ocupar cuartos y acercarse al 100% de ocupación son cosas vitales para un hotel, sin embargo, la ocupación de instalaciones adicionales como el gimnasio, spa, bares, restaurantes, cafés, centros de negocio, y tiendas, también es muy importante. Su existencia dentro del hotel es un costo oculto, además de representar un gasto de mantenimiento y operativo.
Hay una manera en que podemos convertir estos gastos en fuentes de ingreso si sabemos responder cinco preguntas clave: ¿Quién? ¿Qué? ¿Dónde? ¿Cómo?, y, ¿por qué?
La tecnología actual nos permite identificar quien entra a las instalaciones, qué les interesa (basado en visitas previas), dónde pasan mayor tiempo dentro de las instalaciones, cuándo realizan ciertas actividades, y más importante, por qué hacen estas acciones.
Este tipo de información y datos pueden ayudar a una empresa del sector de hospitalidad a construir un programa de lealtad relevante y personalizado que beneficie al cliente y reduzca costos de mantenimiento para la compañía.
Por ejemplo, un hotel que se encuentre en una zona llena de empresas de tecnología podría dirigirse a ejecutivos de TI que viven en el área, que cuentan con una tarjeta de lealtad del hotel y que han visitado las zonas del spa o el gimnasio. El hotel podría ofrecer dichas instalaciones a esos ejecutivos en un horario en que se encuentren desocupados, sabiéndolo gracias a la monitorización. Cualquier ingreso generado por estos esfuerzos es ganancia, ya que el costo de esas instalaciones ya está “oculto”.
Un hotel con casino puede interactuar proactivamente con sus huéspedes basado en su perfil de quién, qué, dónde, cuándo y por qué.
Un resort playero podrá entregar comida a la carta a sus huéspedes que disfrutan de la playa, promover eventos y actividades para los huéspedes apropiados, como bebidas gratis en el bar o masajes con descuentos cuando el spa se encuentre vacío.
Algunos de los servicios que actualmente ya están disponibles con las redes modernas son:
Un concierge en el dispositivo personal de cada uno de nuestros huéspedes.
Check-in automático usando Beacons BLE.
Accesibilidad en cuartos con tecnología Smartwear.
Navegación en interiores.
El mismo nivel de interacción que los clientes viven en aeropuertos, tiendas, estadios y museos está presente en el área de hospitalidad, para elevar el nivel de servicio e interacción, con el afán de mejorar la satisfacción del cliente. Estas interacciones brindan datos personalizados que ayudan a estas instalaciones a mejorar sus programas, servicios y tasas de ocupación, además de reducir costos.
El balance entre sostenibilidad y costos es posible con iniciativas como la electrificación de flotas y la educación de proveedores en prácticas ESG. Estos cambios permiten operar de manera sostenible y fortalecer la cadena de suministro en el largo plazo. ¡Un enfoque resiliente y verde es el camino para construir cadenas de suministro competitivas y preparadas para el futuro!
Tener la capacidad de saber exactamente cuánto de sus presupuestos de medios se destinan a gastos de trabajo es sello de confianza imprescindible para una larga y sólida relación de negocios.
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The walking corpse puppet, grasping this secret, hibernates.Misunderstanding, misunderstanding Xu Qi an rushed out, spread his arms, embraced the shoulders of the two colleagues, and half pushed them into the room.
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Dean Zhang, long time no see. Du Heng looked at the very familiar faces in front of him, with a heartfelt smile on his face, and stepped forward to shake hands with everyone.
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Also, if you find problems, just ask them directly.Every time there is a little bit, it is gone before it is used.
However, during the treatment process, improper use of drugs and delaying the treatment for too long may lead to a stroke instead of a stroke.It s just that it was the first time for everyone to meet, so it was a bit too much to ask such a thing, so Du Heng just glanced at them and chatted with them about other topics.
But I have refined it to include gallbladder meridian depression.Director Zheng s big round face trembled twice, Don t worry.
But in private hospitals, haha, That depends on the money in your pocket.Du Yi, who was on the side, had been eager to try. Seeing that his sister was leaving, he hurriedly said, Dad, I m going too.
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There are some familiar faces behind them. Seeing Du Heng, everyone smiled.Who wouldn t be happy to receive money Don t say that, I m the one who took your money and worked for you.
When he arrived in the corridor, he grabbed a doctor from the Department of Traditional Chinese Medicine and asked, Do you know where Director Li has gone Maybe he went to the clinic.We re all used to the smell of cigarettes you smoke.
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Xu Qi an took a look at her, and grabbed the spoon to stir fry the vegetables so that they wouldn t get mushy.If it were Xu Ningyan, that annoying ghost, he might be so fake and polite.
It s impossible for the two of you to share this kind of boudoir secret letter.Meng Wu clenched his fist again, and the time to invite the war spirit to possess him was limited, so he didn t intend to talk nonsense with Jiang Lvzhong.
What are you two doing Chu Caiwei stood at the door and glanced blankly at the two of them.Wei Yuan shook his head.This is the reason Xu Qi an nodded, bid farewell to Wei Yuan, and walked towards home in the afterglow of dusk.
You Sun Shangshu shook his body and pointed at Wei Yuan with trembling fingers.Wei Yuan was about to speak when Sun Shangshu of the Criminal Department suddenly said loudly Your Majesty, I have an endowment.
They were clearly aware of the depression in Yunzhou.What origin Princess, listen to me continue.Xu Qi an glanced at the maid, You wait outside the pavilion.
After changing into a beautiful skirt, wearing a jade hairpin and a golden step on her head, the well dressed Hongxiu came to the wine room, and greeted gracefully Hongxiu has met some young masters.Nangong Qianrou nodded This morning, there was an urgent letter from Zhang Xingying in Yunzhou.
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Not long after you left Beijing, Lingyin was forced to go to school to study.
Ocupar cuartos y acercarse al 100% de ocupación son cosas vitales para un hotel, sin embargo, la ocupación de instalaciones adicionales como el gimnasio, spa, bares, restaurantes, cafés, centros de negocio, y tiendas, también es muy importante. Su existencia dentro del hotel es un costo oculto, además de representar un gasto de mantenimiento y operativo.