El éxito en los negocios va más allá de vender buenos productos a los clientes; la mayor parte de las personas además de buscar obtener algo a cambio de su dinero, quiere una experiencia de principio a fin, la cual es enriquecida por el servicio al cliente, pieza fundamental en la relación entre empresa-consumidor. Para alcanzar la verdadera lealtad de los usuarios, la calidad en el servicio de la atención que se les proporciona debe ser una prioridad.
Si bien a través de los años la forma en que se brinda atención a los usuarios ha ido sufriendo cambios y adaptaciones, este servicio ha recobrado un gran protagonismo desde que las nuevas tecnologías irrumpieron en los procesos de compra de los productos.
La evolución de los canales de contacto
El teléfono fue y reinó durante varias décadas como el medio por excelencia para comunicarse con el cliente. Desde un comienzo, hizo más fácil y rápida la forma de comunicarnos, acortando distancias y aumentando la satisfacción de los clientes, además de permitir una comunicación bidireccional e inmediata.
Posteriormente, con la llegada de Internet, el correo electrónico permitió manifestar cualquier duda o inconveniente dejando un registro como soporte de dicha comunicación.
Con el apogeo y el nivel de penetración de internet en la vida cotidiana, las empresas y los clientes elevaron su nivel de interacción añadiendo la posibilidad de traer la vitrina de sus productos hasta la puerta de sus casas. Aunado a esto, las preguntas frecuentes redujeron el ciclo de contacto y relación con cada caso. Asimismo, se añadió el “chat en línea” con la finalidad de resolver rápidamente los problemas de los clientes y elevando la satisfacción de usuario.
La incursión de los teléfonos móviles incrementó la capacidad de los consumidores para interactuar con las empresas, exigiendo respuestas más rápidas a través de múltiples canales, que ahora se encuentran al alcance de la mano.
En la actualidad, la comunicación de las empresas con los usuarios alcanza las redes sociales, manteniendo un trato directo y personalizado con los clientes quienes activamente manifiestan los aciertos y errores de las empresas, mismas que cuentan con la capacidad de responder y solucionar los problemas que se presentan cotidianamente.
Si consideramos que el número de personas que utilizan la Internet en México se eleva a más de 65 millones de acuerdo al Estudio sobre los Hábitos de los Usuarios de Internet en México 2016 de la Asociación Mexicana de Internet, las empresas se encuentran obligadas a maximizar su atención a través de diferentes canales, siendo congruentes en todos ellos, es decir, entregando la misma experiencia, lo que hace a la esencia de la omnicanalidad.
La asistencia virtual (omnicanalidad + inteligencia artificial)
La tecnología no detiene su paso y se encuentra en constante evolución, por lo cual el servicio al cliente debe mantener el ritmo de dichos cambios. En la actualidad, las empresas atienden a un usuario omnicanal y el reto consiste en tener la capacidad de atender las demandas a través de todos los canales existentes, y ser constante en todos ellos.
El tiempo ha pasado y no sólo han cambiado los canales para ofrecer el servicio al cliente, sino también los consumidores mismos. Según el mismo estudio citado de la Asociación Mexicana de Internet, 77% de los usuarios de Internet en nuestro país entre 19 y 34 años, utilizan su smartphone como medio de acceso a la Web.
De hecho, los latinoamericanos entre 18 y 34 años son quienes pasan 12.7 horas al día usando su smartphone según el IMS Mobile in Latam Study, 2016. Además, en Latinoamérica las aplicaciones más usadas diariamente en el segmento millennial son WhatsApp, Facebook y Facebook Messenger. Por lo que tener presencia en redes sociales es imprescindible para cualquier marca.
Debido a su gran dominio de la tecnología, su necesidad de rapidez en las respuestas, su alto consumo de productos online como redes sociales y su exigencia por asistentes con personalidades desenfadadas, el segmento de usuarios de 18 a 34 años son el mercado ideal para el desarrollo de plataformas de atención y servicio al cliente que transformen la experiencia de los consumidores por completo.
Es así como surgen los asistentes virtuales (conocidos como agentes, bots o chatbots), a través de los cuales se abre paso a la Inteligencia Artificial enfocada en atender al cliente de forma inmediata. AIVO, desarrolladora de software que ofrece una nueva experiencia de interacción entre las empresas y sus clientes a través de soluciones tecnológicas con Inteligecia Artificial, confirma que los asistentes virtuales tienen la capacidad de interactuar con todos ellos al adaptar sus respuestas de acuerdo al canal que estén utilizando, incluidas las redes sociales. Además, los asistentes virtuales ofrecen atención las 24 horas, los 7 días a la semana.
La incursión de los asistentes virtuales en la atención a clientes es el siguiente paso que tendrán que dar las empresas para poder abarcar el vasto universo de comunicación con el que se enfrentan en el presente y así seguir satisfaciendo las inquietudes de los usuarios. Renovarse o descuidar a los consumidores, esa es la cuestión.
El presidente de la Comisión de Educación, Gordon Brown, y Shakira Mebarak, miembro de la Comisión, hicieron un llamado urgente a los líderes mundiales para que incluyan a la educación en la agenda de la cumbre de este año.
El balance entre sostenibilidad y costos es posible con iniciativas como la electrificación de flotas y la educación de proveedores en prácticas ESG. Estos cambios permiten operar de manera sostenible y fortalecer la cadena de suministro en el largo plazo. ¡Un enfoque resiliente y verde es el camino para construir cadenas de suministro competitivas y preparadas para el futuro!
Los entrevistados para este reporte coinciden en afirmar que la asociación con un 3PL integral experto, sea en gestión de operaciones como de bienes raíces, puede proporcionar una solución perfecta y potente.
When he walked across the stone arch bridge, the young man clasped his hands and walked quickly with his head lowered.Having said that, Chen Pingan at that time was like The rebellious son of a great clan and the rebellious minister of a great country are indeed suppressed by the law of heaven invisibly, and cannot retain any good fortune.
The Confucian scholar glanced at the sword abandoned by the girl, feeling a long lost heaviness deep in his heart, and had to ask a question that was Fkajpucyt For Erectile Ed Biolife Specific Formulations Gummies Dysfunction Cbd demeaning Do you know who I am The girl nodded, then shook her head, I heard that every sixty years, a saint from the three religions will come here to preside over the operation of a large formation.
At this time, the little girl stared at the crystal clear stream, holding her chin in her hands, staring intently.The soul was shattered more completely than a piece of porcelain that fell heavily to the ground. The scholar looked extremely happy, closed his eyes and smiled, and then passed away.
Ning Yao turned around and asked curiously Are you the leader of Chen Pingan s practice The old man smoked a dry cigarette, crossed his legs, looked at the dark rain outside the house, and said with a smile Practice Is this considered practice Why, there is now another guy in the outside world who is qualified to establish a religion and claim to be the ancestor What Invigorise Nlyixbps Happened Tested Supplement Male Enhancement The Heres I As a result, the world is declining, and the situation on the path of spiritual practice is getting worse every year It s not like that, those few are not vegetarians.
The sword scripture is in the bag Is it possible that her family belongs to a wealthy family of sword cultivators who have never been born before Chen Songfeng shook his head and said That s not the case.Listening to the two little girls behind him talking about each other, Chen Pingan asked as he approached Fulu Street There are many houses with the surname Li on Fulu Street.
Ning Yaochi At that time, there was Gummies Analysis Really Wdyxciazt Comprehensive Ed Do Testimonials And Work User Of Efficacy Their A some pointer to the country, Buddha fights for a stick of incense, why fight Because gods do need incense.Li Baoping curled his lips, I know there are gods in the world. Ghost, but you think it s so easy to be a god. Chen Ping an made the final decision, Listen to Sister Ruan, hurry up Li Baoping sighed and lay obediently on Ruan Xiu s back.
What are your plans in this small town Wu Yuan, who had just suffered a loss, carefully worded his reply About Chang.The sword hovered half a foot above the ground. Above Ed Rxxunes For Cbd Comprehensive Gummies Treatment Review the sword, a heroic girl in dark green robes, her feet also hovered above the flying sword.
Ma Kuxuan grinned, rubbed his belly, his eyes were hot, and he laughed loudly at Chen Pingan Chen Pingan Do you dare to do it again Chen Pingan s left hand was even worse, because he had previously attacked Yunxiashan Cai Jinjian in an alley.If you have something to say, please say it. After all, this is the ancestral Enhancement Bioscience Gummies Reviews Feedback Oznxpheq Real Male home of the Yuan family.
He has never seen a glimpse of it, let alone gold as rare as the gods. Chen Pingan returned to his ancestral home, opened the door, and ran to make sure the courtyard door was really fastened.Flying quietly into the house, the girl in black probably didn t want to scare Chen Ping an, so she acquiesced to the arrogance of this flying sword.
How should I put it When I was ten years old, Li Haotian suddenly answered a mobile phone call and left me halfway.Therefore, when he came back this time, his purpose was basically his Li Shaoting woman.
When are you not going to act and come to me and be my little secretary He wanted to see everyone when he lowered his head and raised his head.However, on the contrary, God gave her all the good things.
Gu Ruoyi came over, pinched the Help Rx Gummies Hemp How Stimuli Izouayjog For With Stimuli Ed Gummies Rx Hemp Ed little guy s face gently, smiled, and threatened It s possible.How can he have the face to ask her to give him a daughter He hasn t even begun to love the little guy now From what she has observed in the past few days, he actually doesn t pay much attention to the little guy Gu Ruoyi didn t know that she had a big opinion against him.
But thinking about the fact that she had used the term Lin Qianxi to get close to her before, maybe this time, she was angry because she hadn t found her for two years, and then she was angry with herself Thinking of this possibility, Li Shaoting turned her around, curled his lips, and said in a low and loving voice Why, it s not Lin Qianxi this time It s changed to angel Are you angry Li Shaoting s eyes were filled with tears.
Through the light, Li Shaoting could clearly see her face that was gradually turning red with shame.I thought the reception would be held normally. Gu Ruoyi followed Li Shaoting s lie, covering it up for him, and also finding a place for herself to get off.
She was afraid that he would be dizzy, so she let him play again.Tang Yu s face was congested and red from being pinched.
Thinking about it, I can t stand up as easily as I was not pregnant with my big belly.In the orphanage, she had seen this kind of situation.
A Ting, don t you think the little guy is too well behaved What Does Mrs.Mu Xinran turned her head and looked towards the door of the men s room.
Lu Qianxue was lying Will Provigor Yqmwfmtuc It You Work Reviewed For in the hospital ward, looking at the fabricated topics on Weibo, gnashing her teeth with hatred, and going crazy Gu Ruoyi, this bitch, must be looking for someone.Xiao Zhou couldn t help but look at the proprietress next to him, and was full of curiosity about her identity.
He neither cried nor fussed and was very obedient. Gu Ruoyi looked at the little pacifier in the little guy s mouth and couldn t help but be confused.It turned out that her uncontrollable knife blow that day really killed Ye Zixiu Miss Mu, I want to ask you, was it you who stabbed you with the knife Li Enhancement Ijqtxkyc Max Detailed Male Benefits Shooter And Fuel Review Shaoting looked at Mu Xinran coldly and said.
So when Gu Ruoyi checked her body, she went to the floor that Ye Zixiu had agreed to.She was indeed a little angry just now. I felt a little bitter in my heart.
The strength in Li Shaoting s hand made her breathless, and even the suffocating feeling made her very painful.Li Shaoting raised his eyebrows, but then found fault seriously, Mrs.
Just ask Zixiu, I think Zixiu will be happy to give you the address Zixiu is such an idiot, he will probably come back on his own as long as she calls With that said, Li Shaoting reached out and asked Bai Luo to give him the pen and paper, and then quickly wrote a series of numbers on the small paper.
It seemed that it was time to make the next plan He smiled at the woman, tilted his head and said to his subordinate, Go and bring that person.Boring Gu Ruoyi bit her lip, her heart beating fast.
What Cbd Green For Ed Product Gummies Otter Njhv Insights surprised him even more was Gu Ruoyi s answer If you don t see me, mommy will ask daddy to give you his.Normally, this girl was Xshvf Stimuli Ed Reviews Reviews And Reactions Cbd Stimulating Rx Gummies For very aloof. How could she throw herself into the arms of a woman she had just met once Woolen cloth When they were puzzled, what surprised them even more was that the little girl kissed her on the face Beautiful aunty smells delicious, just like mommy.
The director impatiently shouted at Lu Qianxue with a loudspeaker.Gu Ruoyi nodded I think there must be a lot of important content in it.
Old Du, how about we pick up Nan Nan now and then go have a meal together.Du Heng really couldn t drink, otherwise he would have been lying on the bed by now.
But these three recipes have also been modified by his parents, so it is impossible Supreme For Ed User Testimonials Hbuiytx Cbd Gummies to say that they are exactly the same.Classmate Ling s face immediately fell. How can you say this You have rejected the dialectical results, so how can the treatment and medication be correct Even if half of them are correct, it is still missing.
As soon as Du Heng finished speaking, the intern looked at Deputy Director Qu a little at a loss.In two words, Cao Yuanqing also prepared the instant noodles in front of Lao You, who also used the fork.
As long as you can still get by in terms of face, you can basically pass the exam and take office.While Guo Zhang was talking to the patient, he softly translated for Du Heng and Lao You at the same time, acting very conscientiously.
Especially when he heard that the prescription had not been sold for three million, he felt happy at the same time, but more Gzk Benefits Uses Sex And Gummies Enhancing helpless, Indeed It s a pity that if the prescription had been sold at that time, he would have had three million more in his pocket.After you left yesterday, I was bored at home alone, so I went out to play chess with my neighbor s brother.
The patient, female, thirty six years old, had trismus a month ago and couldn t make For Effectiveness Their Ihhjytp Gummies Availability Blue Ed And a sound.You can slowly improve with experience. Dr. Hao answered softly, When he is not visiting the clinic, I ask him to follow other people to help.
Du Heng and the others washed away the dust and sat back on the sofa.So let me ask you a question, do you think the medicine I am Comprehensive Analysis Cbd Gummies Ohmnebggm Penis using today is similar to the several cases of cancer I have treated before Dr.
Moreover, because Master Jia has a certificate, he works openly, so his work is much more open than Master Li.Emergency medicine department What s wrong Du Heng As he asked, his butt was already off the stool.
There was even a moment when he felt itchy at the corners of his eyes, as if something was about to come Gummies Your For Cbd Ajogedp Enhancing Sex Moments Intimate out.I have no choice but to continue listening. The girl continued to say that she had a scarred constitution and she did not want surgery in order to look good, to be able to wear a waistcoat in the summer, and to be able to wear a tube top wedding dress when she got married.
Du Heng smiled disdainfully and continued, It was Mr.I m Of Ed For Analysis Review Detailed Cbd Szmvggniq Impact Gummies Their so envious. Then the person on the other side paused and said, By the way, if you call me this, does it mean you have returned to China I happen to be fine recently and am staying in the capital.
As for kidney qi deficiency alone, the entire disease process should be a gradual decline in hearing, accompanied by tinnitus, dizziness Liberty Bcugt Gummies Ed For Cbd Results Feedback And User and other symptoms.Necrosis, leaving Creams Performance How Your Improve Can Xdjxoh Male Enhancement irreversible damage. In addition, it is not difficult to see from Tang Jinhan s current situation that the sudden stop of blood supply to the heart has disconnected the brain, and various nerves have begun to dance wildly.
But it won t work this year, but it should be possible next year.Luo shook his head gently, Why do you charge me when others are like this Besides, we don t have any charges.
Chai Jingming s wife, who is also a cultivator of immortals, has now established a great foundation, and there must be no big problem in forming alchemy.Is this the legendary robbery Lan Yin asked with a smile.
The battle on Lan Yin s side brought enormous pressure to Cbd Xxos Proper Claims For Care Ed Or Gummies Proper Improper Treatment the other two, while the pressure Shao Nanfeijian brought to the two was even greater than a mountain.Under Zhenjun Jinhong s violent impact, it became precarious.
It would be nice to mix it with ordinary cargo.Who would rob our Taichu Jubaozhai convoy Min Haoyan said confidently.In any case, seeing the reward after the task that the patriarch said was completed.
Shao Nan was startled.What is rhythm Wasn t it good just now There are so many people eating and it s okay.No way.The second option is to fight with me.You bet with your culinary secrets, and I will bet with something.
Shao Nan took out the radiant lotion again, and repeated what he said just now.It is precisely because of this that even though Lingxiao Pavilion does not have Zhenjun Yuanying sitting in it, it can still occupy a place in Jinxingfang City.
The strong white light finally began to dim, and everyone s eyes were fixed on the top.Lan Yin, I have no idea about the fire of anger.Can you give me For Detailed Blue Gummies Ed User Effectiveness Cbd Experiences Yoqz And some pointers Shao Nan asked straight to the point as soon as he entered the cave.
At this time, some geniuses with good eyesight exclaimed.Little Enhancing Intimacy Igu Gummies Better Your Sex Cao er You said, there will be materials for refining weapons in this mountain in the future Shao Nan asked with some uncertainty.
As Xiaocao er said, no matter if it s a divine Top Products Reviews Ed Zze Pills Cvs And beast or a spiritual primordial thing, it s not something that ordinary people can deal with.All flames trapped by chains have no ability to escape.
As the saying goes, knowing yourself and the enemy is invincible in a hundred battles, since the enemy is invincible.Some phantom formations and illusions Qbzcreg Guide For Gummies Cbd A Users Ed have similarities.
Squeezed between Jian Aoshan and Xing Xinyu, it was in third place.The originally tense situation disappeared immediately after the three members of the Sacred Fire Glazed Tile Sect returned to the void.
Shao Nan, who was in his own cave, frowned after learning that the test could be repeated.Noisy Shao Nan swung his right hand lightly, sending Nangong Chuang flying.
Shao Nan smiled, and suddenly his expression changed, Who To be continued.But after several incidents, Shao Nan understood a little.
I think the second level is still a bit overhanging.You know, there are constant disputes in the Colorful Continent, especially between monks.
Por Martín Frascaroli | Fundador y CEO de Aivo.