El éxito en los negocios va más allá de vender buenos productos a los clientes; la mayor parte de las personas además de buscar obtener algo a cambio de su dinero, quiere una experiencia de principio a fin, la cual es enriquecida por el servicio al cliente, pieza fundamental en la relación entre empresa-consumidor. Para alcanzar la verdadera lealtad de los usuarios, la calidad en el servicio de la atención que se les proporciona debe ser una prioridad.
Si bien a través de los años la forma en que se brinda atención a los usuarios ha ido sufriendo cambios y adaptaciones, este servicio ha recobrado un gran protagonismo desde que las nuevas tecnologías irrumpieron en los procesos de compra de los productos.
La evolución de los canales de contacto
El teléfono fue y reinó durante varias décadas como el medio por excelencia para comunicarse con el cliente. Desde un comienzo, hizo más fácil y rápida la forma de comunicarnos, acortando distancias y aumentando la satisfacción de los clientes, además de permitir una comunicación bidireccional e inmediata.
Posteriormente, con la llegada de Internet, el correo electrónico permitió manifestar cualquier duda o inconveniente dejando un registro como soporte de dicha comunicación.
Con el apogeo y el nivel de penetración de internet en la vida cotidiana, las empresas y los clientes elevaron su nivel de interacción añadiendo la posibilidad de traer la vitrina de sus productos hasta la puerta de sus casas. Aunado a esto, las preguntas frecuentes redujeron el ciclo de contacto y relación con cada caso. Asimismo, se añadió el “chat en línea” con la finalidad de resolver rápidamente los problemas de los clientes y elevando la satisfacción de usuario.
La incursión de los teléfonos móviles incrementó la capacidad de los consumidores para interactuar con las empresas, exigiendo respuestas más rápidas a través de múltiples canales, que ahora se encuentran al alcance de la mano.
En la actualidad, la comunicación de las empresas con los usuarios alcanza las redes sociales, manteniendo un trato directo y personalizado con los clientes quienes activamente manifiestan los aciertos y errores de las empresas, mismas que cuentan con la capacidad de responder y solucionar los problemas que se presentan cotidianamente.
Si consideramos que el número de personas que utilizan la Internet en México se eleva a más de 65 millones de acuerdo al Estudio sobre los Hábitos de los Usuarios de Internet en México 2016 de la Asociación Mexicana de Internet, las empresas se encuentran obligadas a maximizar su atención a través de diferentes canales, siendo congruentes en todos ellos, es decir, entregando la misma experiencia, lo que hace a la esencia de la omnicanalidad.
La asistencia virtual (omnicanalidad + inteligencia artificial)
La tecnología no detiene su paso y se encuentra en constante evolución, por lo cual el servicio al cliente debe mantener el ritmo de dichos cambios. En la actualidad, las empresas atienden a un usuario omnicanal y el reto consiste en tener la capacidad de atender las demandas a través de todos los canales existentes, y ser constante en todos ellos.
El tiempo ha pasado y no sólo han cambiado los canales para ofrecer el servicio al cliente, sino también los consumidores mismos. Según el mismo estudio citado de la Asociación Mexicana de Internet, 77% de los usuarios de Internet en nuestro país entre 19 y 34 años, utilizan su smartphone como medio de acceso a la Web.
De hecho, los latinoamericanos entre 18 y 34 años son quienes pasan 12.7 horas al día usando su smartphone según el IMS Mobile in Latam Study, 2016. Además, en Latinoamérica las aplicaciones más usadas diariamente en el segmento millennial son WhatsApp, Facebook y Facebook Messenger. Por lo que tener presencia en redes sociales es imprescindible para cualquier marca.
Debido a su gran dominio de la tecnología, su necesidad de rapidez en las respuestas, su alto consumo de productos online como redes sociales y su exigencia por asistentes con personalidades desenfadadas, el segmento de usuarios de 18 a 34 años son el mercado ideal para el desarrollo de plataformas de atención y servicio al cliente que transformen la experiencia de los consumidores por completo.
Es así como surgen los asistentes virtuales (conocidos como agentes, bots o chatbots), a través de los cuales se abre paso a la Inteligencia Artificial enfocada en atender al cliente de forma inmediata. AIVO, desarrolladora de software que ofrece una nueva experiencia de interacción entre las empresas y sus clientes a través de soluciones tecnológicas con Inteligecia Artificial, confirma que los asistentes virtuales tienen la capacidad de interactuar con todos ellos al adaptar sus respuestas de acuerdo al canal que estén utilizando, incluidas las redes sociales. Además, los asistentes virtuales ofrecen atención las 24 horas, los 7 días a la semana.
La incursión de los asistentes virtuales en la atención a clientes es el siguiente paso que tendrán que dar las empresas para poder abarcar el vasto universo de comunicación con el que se enfrentan en el presente y así seguir satisfaciendo las inquietudes de los usuarios. Renovarse o descuidar a los consumidores, esa es la cuestión.
El PHU-111 Wacom Clipboard es un smartpad que permite a los usuarios rellenar y firmar documentos al estilo antiguo, usando tinta en formularios de papel normales y convertirlos a formato digital en tiempo real.
En esta temporada alta, los minoristas deben estar preparados para enfrentar el desafío de los paquetes perdidos con estrategias efectivas. Implementar soluciones como el seguimiento detallado de pedidos, la cadena de custodia fotográfica, y opciones de entrega seguras puede minimizar el impacto financiero y mantener la fidelidad del cliente.
Xu Huchen widened his eyes, unbelievable, he.It was really able to kill me just now.But if most of the courtiers disagreed, then Emperor Yuan Jing would not insist on his own opinion.
Impatiently turning around, the latter became more and more bitter and bitter, and his brows were furrowed.This prison disaster is obviously the result of party struggle.
I m sure he knows more about the Sambo case than you do.Xu Qi an sat cross legged on the bed, intending to relieve fatigue through visualization and breathing, and pull himself back from the brink of sudden death.
A large army of hundreds of people trekked in the wilderness, holding torches, moving forward silently.Now who this poem came from, the Secretary of Jiaofang still doesn t know, and there are countless curious people outside.
the mighty Tianlong.the World Honored One Dharma mantra, Prajna Buddhas Prajna palm coax Dragon in the sky go Nothing happened, not even the wind.Shen Sheng said Why close the city gate No.3 that bitch Xu Qi an was right, the city gate was indeed closed, but Li Miaozhen did not recklessly destroy the city and kill people, and came to the top of the city to question.
He glanced at Song Tingfeng, saw that the two ships were about to pass each other, and said quickly Tingfeng, go back to the cabin immediately to find Jiang Jinluo, and say something urgent He then swept across the seven or eight gongs on the deck, and said in a deep voice There is a problem with that boat, you follow me.
What s the matter, do you want to play the Nine Yin Manual It s a pity that I don t have a mobile phone, otherwise I can post it on Moments to show off.Unexpectedly, I met a master of Tianzong.go.I have been in Tianzong for more than 20 years, watching my master being carried up the mountain and growing up little by little.
The old manager still had a humble smile on his face.On the wall, stood a tall and high spirited bronze gong, holding in his hand the magic weapon military crossbow presented by Si Tianjian Song Qing, but now it has become an ordinary thing.
It turned out that he was a watchman, not a scholar.What a pity to die.Bang Emperor Yuan Jing slapped the table and cursed angrily, I have a lot of talented people.
Caiwei.Xu Qi an had already taken off his official clothes at this moment, and changed into ordinary clothes.The gong opposite said with dull eyes, You re Sex Pills for Men and Women: Effective Solutions Best Clinics For Erectile Dysfunction dreaming Huh Susu froze for a moment, and then, she saw the bronze gong named Xu Qi an, calmly took out a wine jug from her bosom, lifted the lid, and pointed the mouth of the jug at her Take it During the process, he kept his eyes glazed over in a state of absence, so that Susu didn t realize that something was wrong until he took out the flagon.
Hengyuan paused, turned around, did not speak, and saluted Xu Qi an with palms together.There are too many people Grams For Keto Diet Beware of Keto Gummies Scam: Protect Yourself from Fraudulent Products involved.Emperor Yuan Jing looked at the chief minister of the current dynasty, What does Wang Aiqing think The chief minister bowed I think it is enough to thoroughly investigate the water transport in Yuzhou.
The men were sweating profusely and enjoyed the surprising fish soup.Well, it might be the dream witch who never showed up to kill and silence him.
Why are you telling me this Are you implying that that woman of mine is actually sexual Xu Qi an smiled on the surface As far as I know, of the three sects of Taoism, except Tianzong, which is heartless and desperate, Renzong and Dizong are all normal.Mother and Concubine, I m going back first.The prince hiccupped, got up and said goodbye.
It is impossible to enter the Golden Luan Hall and take out the fragments of underground scriptures in front of the emperor and court ministers.Si Tianjian s qi watching technique cannot be used as evidence if it is above the fourth rank, because the qi watching technique can t lie , but the warlock will lie.
The old bustard followed closely behind, with a panicked expression, and kept explaining Masters, this must be a misunderstanding, it must be a misunderstanding.It s really exuberant blood.I can t help it when I smell you.
Every time you pass a barrier, you have to pay a tax.He casually introduced the customs of Yunzhou and never mentioned the loquat, which proved that he still cared very much.
Yu Liao looked at him pinching her hand in some surprise, and there was some guard in her eyes that she hadn t noticed.When he went out, he gestured to him to let him go out and have a look first, and Tan Su looked up.
Seeing that the elder brother has nothing to say, Su Yan er dared not continue to pester her After asking, she decided to observe and observe more by herself in the future, since she can find out the mind of the elder brother, she should be the first to know the mind of the master.Answered.A few years ago, when I went down the mountain for the first time, a wild dog rushed towards the food in my hand, and I accidentally killed it.
If the second son is ignorant, you have to be ignorant Follow him around She spoke loudly, and the few behind him The disciples all bowed their heads quickly.She had a somewhat inexplicable look on her face and finally said It s a scarlet monster.
Tan Su was half sitting on the side of the bed at the moment, How Many Calories Daily On Keto Diet 2025 Weight Loss Secrets: Can 10 Minutes of Exercise Really Help You Lose Weight? he listened carefully to the teacher s statement, and never took his eyes off her face.She actually knew that she was tired of this woman just because she might be the person Tan Su had been attracted to in her previous life, and she found her again because she was tired of her in this life, so she was really selfish.
The two of them just said that, as soon as Yu Liao approached the yard, Yan er greeted Su Ma er and asked about Su Ma er s voice.She glanced at the tea ceremony on the table where the two had already seen each other Master and senior brother, you got up early.
Seeing his dejected look, she smiled and said, A Su, I don t mean that, I thought red might be liked by Yan er, she usually wears red very happy.replaced by Frost, She raised her eyes and pulled the corners of her lower lips lightly Sister, as long as I m so strong that they can t stand it, that s fine.
Mrs.Chen had no intention of leaving at all, she turned around with her fan in her hand and gestured towards the tray in the maid s hand, and the latter two maids stepped forward and put the tray in their hands on the table.Chen as soon as possible.Ah.Although Chen Yuanwai was still 5 Authoritative Healthy Vegetarian Recipes to Lose Weight for Winter Festivities Ketan Nayee unconscious, the direct intrusion of the spiritual power in Qin Su s hand made Chen Yuanwai howl.
it s still crawling towards Master s wrist.Su Yan er exclaimed as she watched from the side.Doesn t Master think of him as a man The sound of her breathing could be heard from time to time in the quiet room, How Fat Burning Gummies from Shark Tank Are Capturing Consumer Attention Paleo Or Keto and the usually strong master was unexpectedly a little impatient, and he looked away uncomfortably.
She laughed wildly, and her words were full of ridicule but also with a hint of regret.He glanced at the two people with lowered eyes, and then said You two feel free to ask, but if you two dare to play tricks on us with fake things, I will not let you go in the south of the Su family.
The slogan, but this is indeed inconsistent with etiquette.Yu Liao struggled subconsciously, and a soft sigh from Tan Su came from above, The helplessness in the sigh made her subconsciously stop her movements, and raised her hand to grab Tan Su Honey Wheat Keto Bread Keto Pills Featured on Shark Tank: A Thorough Examination s front skirt, leaving some space for the embrace.
How many people can I meet in my life who treats me like him, Qin Su Does senior sister still think that I have entrusted him with unworthy people Daoist Qingya said in her words After that, he looked at his junior sister with some scrutiny in his eyes.After picking it up, Gu Shuhuai got off the stage with an uneasy face, not because he lost, but because he was angry that he couldn t fight Tan Su again.
Meng Xun glanced forward, the elder brother standing behind the master looked a little stiff indeed.Yu Liao thought for a while, and then said Did the scholar give it to you, the person you admired before Su Ma er nodded vigorously at her words, and the sadness in her eyes became Keto Angel Food Cake Recipe Smooth Kickin Keto Gummies: A Tasty Solution for Weight Management even worse when she nodded.
Su Mu staggered towards her, with a crazy smile on his face.On the body of the elder brother.The senior brother, who has just passed his 18th birthday before reaching the crown, said the four words self created swordsmanship so easily by him.
Su Mu s overwhelmed figure was restrained.Seeing that the two of them were still struggling, Su Mu covered his lower abdomen and said sharply, Aren t you What Nuts Can I Eat On A Keto Diet 2025 Ranking: The Top 10 Biolife Keto Gummies in the USA for Efficient Weight Loss two going to chase after me Could it be that the two elders are going to resist my life After pulling it down, he stepped forward and said Elder Zhang and I will go after him now, and I hope the young master pays attention to his body.
Later, he really practiced the ruthless way , successfully climbed to the top and fell into the devil again.She can recover after a while with some elixir.It s just.
Puchi smiled and hugged the senior sister in front of him directly, this smile also suppressed the tears that were about to roll down.Just when she was about to turn back and leave the yard, Tan Su said, I ll go with Master, and I just want Senior Dugu to help me look at my arm.
The baby s cry every night was the crying of those children, and her granddaughter was among them.I will ask you to go back after the Hairpin Conference.
Drink tea with Wei Gong, and talk about the governance plan of the Western Regions and the Northeast.She stared at Xu Qi an s handle, froze for a while, then turned her head slightly.
The island is vast and boundless.According to the description of the descendants of the gods and demons living on it, it was an island that was transformed into an ancient god and demon after death.The young man is a habitual offender who makes a living by stealing, and occasionally robs.
Long Yin asked again Is there someone who you don t want her to leave your side no matter what Meng Jingzhe pondered for a long time, looking at the Long Yinjian in front of him.Shenshu put away his bow and arrows, and revealed a 30 foot tall pitch black appearance.
Now I can finally kill my elbows.Finally, the rivers and lakes are far away, everyone is destined to see you again Blind writing, without a clear system and skills.The Heavenly Gu Granny said with a smile.Saren Agu was thoughtful.
The unfulfilled ambitions mostly depend on you.Meng Jingzhe only accepted a ball of light now, but the ball of light was in a semi sealed state, so he still couldn t see the whole picture of the matter.Do you think I m bad Ah Yuan s cultivation base was abolished, his tendons were broken and he was expelled.
Unexpectedly, the second uncle was not surprised at all, and said, She must be a beauty.The gods cannot be defeated, the gods are there, and they can barely restrain and delay time.
After the cause and effect are settled, everything about this king will be yours.After the little girl stayed, the sacred mountain, which was originally like a botanical garden, gradually turned into a zoo.
Jing and Jian Zun were caught off guard earlier, so he didn t even have time to save Hu Meng Jingzhe, after a round of fighting at this time, Jing and Master Jian somewhat understood.Faced with such questioning, the Almighty still stared at the flagon in his hand, as if everything around him had nothing to do with him.
The black clouds that had become thinner became thick again, with splashes of color.Did you ever think that there will be today s reckoning Xu Qi an s voice was clear and clear Calm, ringing in the ears of every wizard.
The sword formula in front of him, however, did not show such a heavy heart, but gave people a sense of returning to the basics.How do you talk What s the problem with my speaking You don t think about cultivating well all day long, what are you struggling with in your mind.
He opened the curtain and walked Organic Keto Snacks My Weight Loss Transformation with Apple Cider Vinegar Gummies in.The room is very spacious, and the east side is a small study room with a large red sandalwood Book case, there are tall bookshelves on both sides of the book case.With almost no effort, Axi found a statue in the tent on the bed.
The battle with the half step Martial God will destroy the world at every turn, so I want to move the people of the twenty four counties to the east.Jinghe Jianzun nodded, and said again You have already grown up, and I have nothing to tell you.
A Xi chuckled, and said, I was the last owner of the shrine.
After fastening the seat belt, Xu Qi an made a joke, poured the energy into the amulet, separated a ray of spiritual thoughts to immerse Keto Dita Receptek Kelly Clarkson’s Weight Loss Gummies: The Secret to Her Transformation in the amulet, and immediately felt that he had a certain connection with the Buddha Pagoda.The death time did not exceed four hours.Someone killed him in the morning.
Xu Qi an s heart sank slowly to the bottom of the valley.Once encountered Tracking and ambushing, the Dragon Qi host immediately crushed the teleportation weapon, and the Difficult King Kong could arrive immediately.
I want to borrow three red tailed hawks.President Yang looked at him blankly, as if to say Can I take back what I just said.But in the past three years, what has prevented Chai Xing er from taking revenge Chai Xing er frowned.
Dongfang Wanrong smiled, raised her face slightly, and closed her eyes.Xu Qi an nodded, and put his palm on the belly of the little mare, and the qi machine was continuously input.
If Xu Qian is really Xu Qi an, what we have to face is the Central Plains, and even the whole world s number one young generation.And there may not be such a person for hundreds of years.
Li Miaozhen has fallen into their hands.There were a lot of question marks in Li Lingsu s mind.Auntie is not good looking, and she has no cultivation base, so she is definitely no match for this woman.
But they are as beautiful as they are beautiful, in Li Lingsu s view, none of them are as charming as the daoist woman in front of her.I heard that there are nine Dharma signs in Buddhism.
At this time, Mu Nanzhi saw the old abbot of Sanhua Temple, and took out a fist sized bead from his cassock.The members of the patrol complained in one voice.At this moment, Jingyuan s pinna moved, and he heard a slight, unusual sound of water flowing.
Luo Yuheng pursed his lips, and said with a light smile, Didn t you have a good time kissing last night, um, it really felt good.Enthusiasm.Mrs.Wang s face turned serious, and she said I heard from Simu that Xu Yinluo is not in the capital anymore Brother has gone on a trip.
The sound of crawling water came to my ears.It was different from the sound of normal water flow.It is finally over.No one can leave me today. It is useless when Jesus comes.I said Xu Qi is at ease Luo Yuheng thought fiercely.
Entering Nalan Tianlu Rapid Ripped Keto+acv Discovering the Benefits of CBD Gummies for ED on Amazon: A Game Changer in Weight Management? s dream, so he stayed put.If you want to pass through the dreamland smoothly, you must have the cooperation of Nalan Tianlu, otherwise these people will never be able to leave the second floor, and will stay in the dreamland until the external body is cut off.At that time, you had disguised your appearance.It is impossible for Buddhists to recognize your real face now.
Amitabha, Li Daoyou, is it really okay for you and Mr.Bingyi Yuanjun s glazed eyes froze slightly, she let the sword light betray her own flight path, the next moment, the sword light deviated by itself, cut towards the sky, and quickly disappeared.
But since you have followed him, you can ask him for advice on how to deal with conflicts between women.Although I killed a lot, I never tortured people.If you can live Xu Qi an asked back.
This monk has some skills.Discussions rang out instantly, and there were whispering voices everywhere.
Por Martín Frascaroli | Fundador y CEO de Aivo.