La inteligencia artificial será la solución para el servicio al cliente

Por Sergio Vargas | Director comercial para Online Travel Agencies en Latinoamérica.

Los usuarios de telefonía móvil están superando los 5 mil millones en el 2017 y se espera que para el 2020 al menos casi tres cuartas partes de la población mundial cuenten con servicios móviles.  Esto según un estudio de la GSMA, quienes atribuyen el crecimiento a los mercados emergentes y la contribución de la industria móvil a la economía global, el empleo y el desarrollo social.

Es por este motivo que nuevas aplicaciones y plataformas online han ganado fuerza convirtiéndose en las respuestas para un sector que cada día busca más la automatización, personalización y digitalización. Los Chatbots son un ejemplo claro, este programa que está basado en la inteligencia artificial (IA) conduce una conversación mediante texto o audio y simula como una persona se comportaría para crear una interacción humana.

Estos programas funcionan principalmente en sistemas de mensajería por lo que los chatbots tienen un alto potencial de revolucionar la forma en la que se hace e-commerce y servicio al cliente. Según el Sample-Global Chatbot Market, se espera que a finales de 2024 el mercado global de Chatbots alcance 994.5 millones de dólares y que generen un ingreso de 626.3 millones de dólares.

Aplicaciones como Whatsapp, que cuenta con 1 billón de usuarios en el mundo y es el medio más utilizado en la región, principalmente en Argentina y Colombia, con 90% de usuarios, y Brasil y México con 85 y 84% respectivamente, se ha convertido en uno de los canales directos para la aplicación de estos programas de IA, especialmente para la búsqueda de tiquetes y planes turísticos.

Además, en el 2016, Mark Zuckerberg, fundador de Facebook, anunció que la prioridad de la red social –que ya cuenta 2 mil millones de usuarios mensuales activos– estaba en apoyar los chatbots e inteligencia artificial mediante Facebook Messenger.

Como es el caso de Aeromexico quienes dan la oportunidad a los viajeros de buscar boletos mediante su Aerobot en el Chat de Facebook, disponible en inglés y español, también proporciona actualizaciones del estado del vuelo y responde a las preguntas más frecuentes, como consultas sobre la asignación de equipaje. Según el presidente de la aerolínea 73% de los mexicanos se contactan con sus compañías mediante Facebook. Pero también quieren prestar sus servicios a clientes que utilizan asistentes de inteligencia artificial como Google Home y Amazon Echo.

Aunque la inteligencia artificial aún necesita mayor desarrollo para llegar a un punto en el que el servicio al cliente sea en su totalidad desarrollado por bots, empresas como iAdvize, una plataforma de marketing conversacional, están utilizando la IA para responder preguntas básicas o repetitivas, calificar al usuario y trasmitirlo a un operador de ser necesario.  Así, los operadores humanos podrán concentrarse en las preguntas de alto valor añadido y compartir sus conocimientos especializados.

La tecnología de búsqueda de Amadeus utiliza IA y aprendizaje automático para continuamente mejorar los algoritmos de búsqueda y dar resultados más precisos y relevantes a las agencias de viaje.

Claramente estamos en un momento en que la IA está siendo aprovechada por la industria de viaje como una oportunidad para atender a sus clientes de una forma más personalizada y más económica.

 

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The first is that the light dims. The light source in the city is the gap above the head.The promoted Death Gods quickly dispersed and started to kill the remaining elves.

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If you want to redeem enough wood elves, you can t do it even if you sell Zhao Hao, because you need more than 8 million contribution points.Perhaps sensing Zhao Hao s scrutiny, the epic level demon with a strong build and blood colored armor looked back.

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The workshop, which was originally quite large and had a basement, is now only an empty shell on the outside.It wasn t until the demon army launched an attack on the fortress that he finally felt relieved and decided to give the opponent a painful realization so that he would not dare to attack easily.

Destroy everything There is no difficulty at all. The battle took more than an hour to end.The mid to high level undead are the decisive force on the battlefield.

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Uh huh Zhao Hao spread his wings and let Anros and Freya jump on top of him.Under normal circumstances, the Holy Church would be able to deal with the invading demons and destroy the bloody light pillar in seconds.

It s also good to stand at the back and hold the formation.Therefore, in the circle, the more famous players are, the more trustworthy they are, because they understand the cost of deceiving others.

Faced with his saturation tactics, Boch lost his temper.Even if you monopolize it for one more day, you can make huge profits for one more day.

As for why the other party did this, of course it was There is a reason.500 500 Almost all the health points were consumed. Anyway, there are people with angry dragons around him, so of course there is no need to worry about safety.

The group of people walked towards the barracks outside Greenfield City, and they could also listen to each other s reports on the battle situation on the way.This is the trump card prepared by Luo Er and others.

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There is no right or wrong. Brush, brush Amidst the sound of the air being torn apart, flying axes flew from the ground spinning.Behind him, a flash of sword light flashed, narrowly cutting open the leather armor on his body.

Qin Hu s ancestor was one of the four princes and twenty eight princes who founded the Yu Kingdom.There is only hatred around me. There is no experience gain after the Abyss Arena.

Tear There was a sound of breaking wind behind him.Of course, it is in his hands that he has this power.

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Because I m here Zhao Hao answered and at the same time activated the epic ability that comes with the Book of Death.The same is true for the upper limit of strength in the hero world.

How can you bear it Not good Zhao Hao felt something was wrong.This means one thing, that is, the Storm Guards don t have much energy left.

Looking forward to your challenge again Zhao Hao encouraged the other party and held his left hand empty.Moreover, this is a flat and wide Gobi terrain, and there is no place to hide.

At the same time, the first player also carefully put away the scroll in his hand.