La inteligencia artificial será la solución para el servicio al cliente

Por Sergio Vargas | Director comercial para Online Travel Agencies en Latinoamérica.

Los usuarios de telefonía móvil están superando los 5 mil millones en el 2017 y se espera que para el 2020 al menos casi tres cuartas partes de la población mundial cuenten con servicios móviles.  Esto según un estudio de la GSMA, quienes atribuyen el crecimiento a los mercados emergentes y la contribución de la industria móvil a la economía global, el empleo y el desarrollo social.

Es por este motivo que nuevas aplicaciones y plataformas online han ganado fuerza convirtiéndose en las respuestas para un sector que cada día busca más la automatización, personalización y digitalización. Los Chatbots son un ejemplo claro, este programa que está basado en la inteligencia artificial (IA) conduce una conversación mediante texto o audio y simula como una persona se comportaría para crear una interacción humana.

Estos programas funcionan principalmente en sistemas de mensajería por lo que los chatbots tienen un alto potencial de revolucionar la forma en la que se hace e-commerce y servicio al cliente. Según el Sample-Global Chatbot Market, se espera que a finales de 2024 el mercado global de Chatbots alcance 994.5 millones de dólares y que generen un ingreso de 626.3 millones de dólares.

Aplicaciones como Whatsapp, que cuenta con 1 billón de usuarios en el mundo y es el medio más utilizado en la región, principalmente en Argentina y Colombia, con 90% de usuarios, y Brasil y México con 85 y 84% respectivamente, se ha convertido en uno de los canales directos para la aplicación de estos programas de IA, especialmente para la búsqueda de tiquetes y planes turísticos.

Además, en el 2016, Mark Zuckerberg, fundador de Facebook, anunció que la prioridad de la red social –que ya cuenta 2 mil millones de usuarios mensuales activos– estaba en apoyar los chatbots e inteligencia artificial mediante Facebook Messenger.

Como es el caso de Aeromexico quienes dan la oportunidad a los viajeros de buscar boletos mediante su Aerobot en el Chat de Facebook, disponible en inglés y español, también proporciona actualizaciones del estado del vuelo y responde a las preguntas más frecuentes, como consultas sobre la asignación de equipaje. Según el presidente de la aerolínea 73% de los mexicanos se contactan con sus compañías mediante Facebook. Pero también quieren prestar sus servicios a clientes que utilizan asistentes de inteligencia artificial como Google Home y Amazon Echo.

Aunque la inteligencia artificial aún necesita mayor desarrollo para llegar a un punto en el que el servicio al cliente sea en su totalidad desarrollado por bots, empresas como iAdvize, una plataforma de marketing conversacional, están utilizando la IA para responder preguntas básicas o repetitivas, calificar al usuario y trasmitirlo a un operador de ser necesario.  Así, los operadores humanos podrán concentrarse en las preguntas de alto valor añadido y compartir sus conocimientos especializados.

La tecnología de búsqueda de Amadeus utiliza IA y aprendizaje automático para continuamente mejorar los algoritmos de búsqueda y dar resultados más precisos y relevantes a las agencias de viaje.

Claramente estamos en un momento en que la IA está siendo aprovechada por la industria de viaje como una oportunidad para atender a sus clientes de una forma más personalizada y más económica.

 

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At this moment, he walked outside the blood cocoon, and said in a kind voice City Master Lin, you can t stay here forever, why don t you come to me first.Although the letter mentioned a lot of ways out, madam has thought about some of our practical problems.

Now that the other party has given benefits, Li Wei also leaned into his ear and said in a low voice Before, my lord asked me to choose six people to form a team for the study room.At this time, there was also a woman in her twenties with a better appearance who came over and said with a smile Guest officers, what do you need, little girl Caiwei, if you need anything, please ask me I can just mention it The woman named Caiwei, while talking, gestured to invite everyone to sit down, and kept a smile on her face, which made people feel very comfortable.

In this way, she can only find opportunities as much as possible.Since we killed the opponent by ourselves, we naturally can t divide things.

Brother Man, you have been in the virtual world for many years.In the past, it was because of Qiniang s relationship, but now Lin Haoming felt that he really treated this girl as his own daughter.

The old slave donated part of his soul. The old slave can tell the master a method.The silver powder looked quite shiny except for the silver powder, and there was nothing unusual about it, but when the silver powder touched the sea monsters After being on the body, the ferocious Cangming Demon Insect suddenly stopped, and then it didn t need the other party to do anything, and started to bite on its own, as if its companion had become its biggest enemy.

After hearing this, Yin Fengling was so angry that her teeth hurt, but she didn t dare to speak again.It s not that the government has never recruited for safety before, but what was the final result Either it was left idle or ignored, or it was sent out to deal with other people on the road.

It s a pity that this earth yang fruit cannot be transplanted.Of course, failure is indeed frustrating, and Lin Haoming did not intend to give up, so he spent a full twenty five points of military merit in exchange for an inner alchemy of a Void Beast in the Void Realm.

Staff Yao has such a trick Staff Hua asked curiously.Hearing only the sound of bones breaking, Ruan Bojing no longer had the ability to resist, and fell straight down like a kite with a broken string.

Although the people on the ship will quickly cast spells to extinguish the flames, after all, It will delay the move forward, and while in a panic, the opponent may shoot a sneak attack like a hidden arrow again, and if one misses, the person will often run away and disappear in the mist.It was Shan Dongliang s turn to be the owner of the workshop.

If necessary, I can use secret techniques to raise my cultivation to the Divine Transformation realm.For a moment the whole person hesitated. Ma Sui, you go out, you don t know anything about what happened today Han Ningxiang suddenly ordered to Ma Sui at this moment.

The most important thing is to swallow it in one bite.You you Hearing these words, Wu Li s face turned red and then pale, but she was a little unwilling to let her really separate from Cui Changting.

Immediately after one longan was finished, the master Ma started to inlay the second dragon s eye, and Yao Dong seemed to be fascinated by it, watching it with relish.I m the deputy commander of the inspection department, Bass, Lord Yang is already waiting for you Bass seemed to be polite, but his eyes began to scrutinize Mrs.

Finally, when the beating of the blood cocoon reached a certain limit, everything suddenly calmed down, and the whole blood cocoon seemed to be leaking.After all, no one will know unless she shows it. Some of the remaining personnel, some of them were unwilling to join the official army, so they made other arrangements, and nearly half of these people, and the remaining half of the elite, were still under the control of Mrs.

It really took a while for the other party to count, and Lin Haoming s spiritual tea has already been replaced several times.Next, Duanmu Pingting and Chang Yuan also went up to exchange their own things one after another.

Fortunately, such unlucky ghosts are a minority after all, so the loss is very small.Lin Haoming knew that even if the Tianhe Realm existed, during the battle of all demons, they must obey the orders of the Tianchi Virgin.

Just Jiang Shaoyou, who is said to have a good relationship with Mr.To tell you the truth, they were refined by the old man himself.

Master, do I want to go to the Void Realm too Gao Fangfang asked still puzzled.There are many rooms in it. You can choose one at will.

Although the two daughters retreated beyond the restriction, the sound of the spell only weakened a little and still did not disappear.Boom The fists of the two collided in mid air. Lin Haoming, who was carrying a man on his back, remained motionless, while Qi Tianlong, like a sharp arrow shot from a strong bow, shot backwards at high speed, hitting the prison door all of a sudden.

It is much worse than Lin Haoming wearing gloves, let alone Lin Haoming used the sky seal and merit beads in one go.

When it was stabbed, it broke through the body protecting aura and pierced directly into my heart.Seeing such a scene, Wei Ying did not feel a little bit emotional, that son was not too much like himself in any way.

There is nothing he can do when he is separated from the incense.It is not small, and it was indeed not easy for Kang to rule the world.

Wei Kang thought for a while before answering. What is he here for Yang Tang followed up and asked.All the foundations of my Xie family are in Enze County.

It was the capital of the Yue king that Prince Lin personally brought down.Although I am the head of the Qu family, I only know about military affairs.

That Ning Lin, in fact, is the cousin of my newly married concubine, and can be regarded as the cousin of Concubine Hui today.Auntie, do you have to rely on others He also said that relying on others is like relying on yourself.

Lin Haoming proclaimed himself a general, and no one above him had a corresponding military rank to represent him, and the military rank was directly linked to the resources he obtained, forming a whole system.Obviously, no one realizes that his group is trapped in the phantom formation of the forbidden area.

At this time, Eunuch Wen announced Zhao Guo s capture of Suolongguan, and the court hall became noisy.With his infinite vision, Lin Haoming found a small tree that looked decent, and climbed directly under the tree.

Wei Shan also went out at that time, and also followed Lin Haoming when he saw Lin Haoming going out.Wang Gan shouted. Your Majesty, yes, it s His Majesty the Seventh Palace, I I Before Zeng Yuan finished reading the secret report, my complexion became even more serious.

sign slowly. Shi Fanhai said impatiently. Lin Haoming heard it but smiled wryly and said, You know that s his responsibility, but your mother hasn t passed away a long time ago.It s also so convenient, your younger brother is Wei Huang s cousin, no one knows, and your fathers are also in the old department of Lord Lin, so you can work together, that would be inefficient.

They finally made it to the capital, but now they are turned away.Naturally, those who are willing to join the team are all on Lin Haoming s side.

You also know how the spirit absorbing treasure came from.I thought that the king asked me to do it after he died.

It was obviously not deeply involved in the affairs of the world, and he didn t know if there were many such gods.That was actually a dangerous move by soldiers, because Lin Haoming s troops hadn t been active in the mountainous area for less than a month.

En. Wu Niu just agreed and didn t go on, no matter how stupid he was, he could feel that He Wanfeng was full of love for him now.After Wei Shi finished speaking, she gestured to Eunuch Weng, and Eunuch Wen sent a letters.

Are you right Lin Haoming didn t respond, but asked again.Either way, it is also a place to shelter from wind and snow.

There is no way to suppress it, it will be different in the future.Because Huang Sen s soldiers are extremely fast, the assembled army deliberately changed into the clothes of Dai Guo s soldiers and came from Dai Guoer, directly cheating the Oolong He quickly occupied Wulongbao, and then he asked Che Xun and Zhou Chengzhi to take the troops and the guards of Wulongbao to swindle and open the northern path of Bailongbao.

At this time, Miao Zhu lit the candles again, looked at the two people and asked Are you two pilgrims from the future Looking at the two people dressed, they should also be this kind of gentleman under Liang, but they sneaked out of the temple at midnight, did they know What are you two going to do That is the temple of the Goddess of the Lake, blessed by the Goddess of the Lake, the two always feel that the opportunity lies there, so come here to find the opportunity, right He found something, so he carefully drew out his saber and pushed open the wooden peg, and continued to walk back on tiptoe.

Lin Haoming also asked what it was, turned off the ignition directly, and then pressed the Under the surface of the pot, there was a chill in the palm of the hand, visible to the naked eye, the juice outside the pot was still bubbling from the very beginning, and quickly froze into one piece.Wei Kang said consciously. Now that Wei Guo and Dai Guo are confronting each other in the eight counties in the west of Qing State, and no one has made a move first, Dai Guo is not afraid, while Xiao Wei needs to digest Qing State s territory.

I like it, that s all. The man said indifferently. But I also said, I won t sell it. Lin Haoming emphasized again.The road chosen by everyone before, In fact, it is the farthest road from the sea.

That big island doesn t do that kind of thing Brother Hai pointed to the other side. Lin Haoming s move was of course Liwei, and Liwei had also completed the deal before.The old capital and counties are not guarded. It is a problem to mobilize 100,000 people, so there are no 800,000 people.

Lead the army again and deal with Zhao Country or Country of Xia Xiao Wuxun said with a smile.Oh really Have you noticed Lin Haoming said deliberately, but in fact I still noticed that even though the girl specifically hunted down uninjured monsters, it also shows that the girl is very brainless.

Of course, Your Majesty cannot recruit some people who are not Famous people are promoting in the country of Yue.Don t think too much after you ve said it. Lin Haoming looked at you like that, and simply waited for you to finish speaking, picked you up and got off the bed directly.

According to Chen Shun, it s been a year since Ander was there, and it s been seven months since I ve been there, and I ve seen beast hordes eight times.

Immediately after shaking the wrist holding the sword, several strands of gray light emerged again, directly cutting off the spikes that flew around, even if some occasionally penetrated the gray light and stuck in the gleaming golden cover.The reason why I chose this classic is mainly because of the name of the classic.

Fairy Luo, you are welcome. Although you and I are not from the same sect, we are similar But I haven t seen you in decades, Fairy Luo, your cultivation base has already reached the sixth level of the Nascent Soul Stage.Some of these have horns on their heads, some have wings on their backs, and some are covered with scales.

To be continued. The fastest update Facing Pu Xing s helplessness, Lin Haoming couldn t express anything.From now on, we have to enter it. The further the storm goes in, the stronger its power will be.

Even if it was an attack that had already turned into a green wave, hitting it was like a tide hitting a dam, and it couldn t be shaken at all.After Mr. Wuhen bid this time, no one said anything except some people whispering, even Mr.

Just when these foundation building monks were terrified, an old voice suddenly came.Naturally, Lin Haoming also saw the magic pot open his eyes and saw the other party s words, and he was equally surprised in his heart, and couldn t help but He murmured Lingbao This is not an ordinary reason for late monks Zhao Keming also said helplessly.

Li Feng, who is this Zhao Keming asked coldly. Who is it You are his current owner.Lin Haoming subconsciously felt that something was wrong, but it was a bit late, a strong suction quickly enveloped Lin Haoming s body, and Lin Haoming only felt that the blood in his whole body was about to be drained.

The alchemy disciples cultivated from childhood quickly became the backbone of the entire Tianmomen.Dao heard this, his face darkened and said Why Now you think you should follow the rules.

At this time, he somewhat regretted offending Lin Haoming.He is not the opponent of those old monsters who transform into gods.

Lin Haoming didn t choose a certain path immediately, but let several blue sea monsters explore the way for him.The valley is still the same as before. Shrouded in white mist, with the current vision of Lin Haoming.

After that, there was no special situation anymore.Asked later. Haha That s natural. Although I don t need this heavy crystal bead, it s worth more than one or two top quality magic stones.

According to Zhang Dao s speculation, the location where the Tianmo Pavilion was opened this time should be in the waters near Tianshu Island, and it is still relatively far from the location of Tianji Island.over that hill. It has been felt that the consciousness cannot enter at all.

Elder Yan, don t worry, although the magic circle of Danchigu is not as good as the three major sects, it is not a Nascent Soul cultivator either.There were no shelves, and there were only hundreds of small jade platforms left.

Now that I saw it, Lin Haoming was not polite, and picked it casually.Lin Haoming was really touched by such a wife, but she was guiding him at this time.

I heard that this guy often gave people supernatural powers when he was in the Blood Refining Sect.Since the two of you have arrived, please let me know.

consume them. Thinking of this, Lin Haoming deliberately said Fairy Qiu, things are precious or life is precious.Go and urge the national teacher to come over The emperor listened, and although his heart was full of anger, he still gave an order.

Luo Xing looked at the wall that was broken before, and asked directly Wang Zhihan, will you do it or should I do it Same, if you don t want to, then I can do it too These words were a bit provocative, everyone could hear them, but Luo Xing didn t know whether he didn t care or was really stimulated, his hands immediately began to pinch the magic formula non stop Now, with the activation of the formula, the runes imprinted on his body flickered again, and the black light that had appeared before also reappeared.

The two were in a stalemate, and the others would naturally not let go of such an opportunity.You Now that you have become my disciple, you are also a disciple of the Heavenly Demon Sect Lin Haoming said, seeing that he didn t look surprised when he heard that he was born in the Demon Sect, he continued Since you have entered this sect, I am your master again.

At this time, there were three people in the hall, besides Tao Mengrong, the head of the sect, and Mo Qian, who was almost equivalent to the deputy head of the sect, and next to the two of them, there was an accident just now, and they were wondering how to get it back.This treasure is made from the fallen magic bones of monks who have cultivated the great physical body, and is refined by adding several materials.

The magic energy here is not as strong as the magic pool.Then he said with a smile The treasure of Tianyimen has been passed down for thousands of years.

Lin Haoming followed closely. As soon as he walked in, he immediately saw that young girl like Senior Zhuo, who was sitting cross legged on a jade bed.Nian Xin still said in an affirmative tone. Speaking of this, she followed up However, I have met his disciple Xie Ruolan once.

Of course, this was also because Cai Wen wanted to appease Meng Ying s anger, so he didn t care too much.Conway The two of them turned pale when they saw the person who appeared.

Since that girl is not a member of the Golden Phoenix Gang, and at this time she took the initiative to say this.Now the opponent has actively turned off this most important means of protection.

Sure enough, after hearing this, Jia Qiniang was also quite interested, and handed the piece she had seen to Han Ningxiang, asking her to look at it too, while she picked up the other piece and asked, This jade pendant is powerful.situation. Which three situations Mozu asked coldly.

up. Five primordial crystals, this primordial crystal is not worth the value of twelve huijing crystals The value of old monster Qi is already much higher than three drops of nine day fortune dew.When He Yingsheng touched his nose, he was immediately embarrassed, his face was red and white at times, but at this time Jia Ruonan smiled and said Since we have arrived here, everyone should follow what they said, settle down first and then talk about it.

Han Ningxiang has been away from Nanzhou for a long time.Not necessarily. Shu Siyue said with a smile. Even if there is a relationship, it doesn t matter.

How could it be possible Also let Minghui s disciples act as internal support.I don t know anything about this place, so why don t you throw stones and ask for directions Lin Haoming said with a smile.

Although the stone building only has three floors, several rooms and a small yard of tens of feet, it is already in the realm of Taixu Only monks are eligible to live.My lord, I am willing to lead the army Yuan Chengli said proactively.

After coming out, even if everyone in the God Transformation Realm protects it with all their strength, they will definitely peel off their skin if they don t die.If he can advance, our Wanfa Association can overwhelm the Two Heroes Association and become the most powerful force in the Demon Town Castle.

The divine thoughts on his body were dissipated due to almost consumption.After the exchange meeting, what Lin Haoming expected might be someone looking for him did not happen, and even after walking out of the stone building, they scattered.

on the golden shield. The golden shield was originally a third rank earth treasure, but at this moment, the female dragon had obviously displayed some special supernatural power, and the third rank earth treasure couldn t resist it, and it split into several pieces at once.In fact, the so called wind and snow are only wind and no snow.

The patriarch is my grandma, and she is also one of the two pillars on the list of demons, but the demons are different from your heavenly human race, and the demons will not receive special care because of their blood status.What kind of corpse refining is like this Lin Haoming also asked curiously.

After Lin Haoming landed, he went straight to this inn called Dongyue Inn.This Lin s firm is not owned by Lin Haoming. He killed our Jinfeng Gang, but let Jinfeng Gang make money for her.

It s also hard to avoid fastest update As Han Ningxiang expected, Minghui is worthy of being Chai Peng s big disciple, and his Gu skills have reached a very high level.Just when Lin Haoming was about to go out, he suddenly stopped, looked at Qi Tianlong with disdainful eyes, and taunted directly The black faced evil star is just a strong outsider, who only treats those who are willing to die.

Seven or eight days later, the flying boat stopped on a mountain peak again.On both sides of the garden are east and west wing rooms, with a total of twelve rooms each.

At this time they didn t know that in Jia Qiniang s room, Han Ningxiang, who was supposed to be asleep, was standing at the window, as if staring at the lights in the distance, with a trace of coldness in her eyes, but when she returned to the bed and covered her When Jia Qiniang covered her with the quilt before, the coolness in her eyes disappeared, and there was even a trace of warmth, and a very happy expression appeared on her small face.

After another nearly a year, although only twelve Gu worms were successful in the end, for Han Ningxiang, with this extremely cherished Gu worm, he could do many things again.Sure enough, it s not just Tianxian Mansion, Tian Yuyan from Kanjun City hasn t forgotten herself at all.

Ningxiang, what did you guys do to Ningxiang Jia Qiniang, who was bubbling with anger and blood because of the counterattack of the exercises, immediately questioned her when she heard this, and the worried look on her face was self evident.After half a day, Lin Haoming left the mountain. For this virtual beast, Lin Haoming did not kill it in the end, which was also a chance for him to accompany him to practice secret arts.

Lan Qingyu sighed and said I have already explained it just now.Give me something Shi Ruolan didn t want to let it go even though the poison was still unclear.

Obviously, he planned to stay alone after Yan Yuyan finished seeing Lin Haoming.Opening the brocade box, he found a brocade handkerchief inside.

Sister Feng Ling, what happened, don t be nervous Seeing that Yin Fengling was still too flustered, Han Ningxiang specially reminded her.In order to explain to her sister, Gao Fangfang absolutely cannot just watch this happen, that s why she came here, planning to ask the master to come forward, in the name of the King of the Wheel, the Southern King should give a little face That s right.

After walking for a while, I entered the East City.Under Lin Haoming s finger, countless strands of light spew out immediately, and as soon as these strands of light touch the body of the demons, All of a sudden, he fell into the body of the Demon Race.

When Lin Haoming arrived at the top of the mission tower and explained the reason, the golden armored warrior who guarded him once again asked him to wait, but this time Lin Haoming didn t wait long, and saw Bai Xianyan, who had just broken up with him not long ago, also left After coming out, it seems that this woman also left the boundary zone as soon as she left the ice valley, and came back here all the way to hand in the task.

If everything followed the way of heaven, could he really reach the highest peak of the way of heaven Lin Haoming fought with these guys, but he began to reflect constantly in his mind fastest update Ah Being slashed again and again by a guy with two knives, Lin Haoming had no choice but to use the Sky Thunder Orb again, releasing a powerful thunder light directly, blasting a way out.

Officer Hao, take your people to repair the dam Lin Haoming ordered.Watching him go out, Lin Haoming glanced at Qi Tianlong who was behind the bars, at this moment Qi Tianlong was also looking at Lin Haoming, and for a moment the eyes of the two met.

This river runs through almost half of Kan County, and finally flows into Tongtian River, which is a major tributary of Tongtian River.It can even be refined with the inner alchemy of the Dao Embryo Realm, but the Huaning grass must have the medicinal properties of a thousand years, so it would be a waste to refine the alchemy of the Dao Embryo Realm.

fastest update Haha Facing Mrs. Yinye s words, Lin Haoming laughed heartily.After the man finished speaking, a storage bag flew towards Yuan Qiong, Yuan Qiong looked at it, nodded and said The amount of Yin devil sand in the storage bag, fellow daoist, is indeed a little surprising.