7 de cada 10 personas prefieren comunicarse con las empresas a través de una llamada telefónica. Esto se debe a que este medio les ayuda a resolver sus dudas y hacer algún reclamo sin complicaciones técnicas que pueden asustarlos o alejarlos de quien les brinda un servicio.
De acuerdo con un análisis realizado por Aivo, empresa desarrolladora de software de servicio al cliente con base en la Inteligencia Artificial, los clientes en la actualidad buscan un contacto simple, que resuelva rápido sus necesidades y que les permita continuar con la comunicación cuando ellos decidan y por el canal que prefieran.
Si tomamos en cuenta que 60% del total de los consumidores acuden a los centros de atención para solicitar la reparación de un producto o servicio no satisfactorio, las compañías se enfrentan con el gran reto de atender y brindar soluciones, ya sea por teléfono, por un medio digital o, lo que es ideal, complementando ambos.
Por esto, Aivo te presenta las ventajas que tiene el servicio al cliente a través de canales telefónicos y digitales, para que tomes la mejor decisión la próxima vez que quieras contactar a una empresa para solicitar una aclaración.
Atención telefónica
Fácil acceso. El teléfono sigue siendo el dispositivo de telecomunicación por excelencia en México, ya que existen tantas líneas telefónicas (fijas y móviles) que prácticamente cualquier persona tiene acceso a este medio para contactar a las empresas.
Más cobertura. Para las compañías, la universalidad del teléfono lo convierte en el medio más fácil para interactuar con los usuarios. Por eso, a la fecha el servicio al cliente tradicional sigue basado y estructurado en call-centers.
Personal. Al hablar por teléfono esperamos encontrar un agente que nos entienda y brinde la mejor atención comprendiendo nuestro problema y buscando una solución lo más pronto posible. ¿La desventaja? En ocasiones, los agentes de atención al cliente no se dan abasto y el proceso se dificulta al no tener la capacidad para resolver todas las solicitudes en un periodo de tiempo corto.
Innovación continua. A pesar de ser un medio tradicional, ha recibido mejoras y avances para establecer conexiones de calidad desde cualquier parte del mundo. En la actualidad existe tecnología, como Voice de AIVO que, con base en la inteligencia artificial, permite que agentes virtuales atiendan cualquier solicitud vía telefónica, de tal forma que los agentes humanos se dediquen a resolver tareas específicas.
Atención por medios digitales
Nuevos usuarios. El uso de smartphones y el ambiente digital en el que crecen las nuevas generaciones, impulsan el uso del internet para resolver por este medio cualquier necesidad. Si las empresas desean atraer nuevos clientes y hacer que permanezcan, lo mejor que pueden hacer es adaptar sus procesos con herramientas digitales que faciliten el contacto entre ambas partes.
Inmediatez y Disponibilidad. Los canales digitales permiten una interacción más sencilla e inmediata. La Inteligencia Artificial (IA) permite que bots respondan y las solicitudes tarden la mitad del tiempo en resolverse, que de una forma tradicional. Además, la IA brinda atención inmediata cualquier día de la semana, por lo que jamás se deja un cliente sin atender.
Ahorro y economía. La tecnología se ha convertido en un gran aliado para disminuir los costos de operación del servicio al cliente. Si los usuarios se han mudado a los canales digitales, ¿por qué no dirigir las energías (y el dinero) ahí? Además, permite tener un control y registro minucioso de todas las interacciones, por lo que las compañías pueden corregir y revisar áreas de oportunidad.
¿Cuál es mejor?
¡Ambos! La atención al cliente debe ser como un traje a la medida para cada quien. Existen compañías que pueden prescindir totalmente de las líneas telefónicas; existen otras que requieren interactuar por ese medio. Lo ideal es que cada una analice sus necesidades y las de sus clientes para brindarles la atención más rápida y efectiva.
Gracias a los softwares que responden, identifican y brindan soluciones de forma inmediata, la atención puede ser incluso complementaria y omnicanal para que los clientes “salten” de un canal a otro conservando su historial y sin perder el hilo de su conversación.
Si estás pensando en mejorar tu servicio al cliente, acércate a los profesionales y comienza a disfrutar la tecnología que transformará a tu empresa. Para más información visita aivo.co
El Centro Estratégico Excelencia se centrará en los servicios de adquisición y contratación comercial de Honeywell e impulsará el crecimiento económico en la región.
Erich Wetzel, líder de la Amti, participó en el 9° Foro Nacional IMEF de Infraestructura, en el que se ventilaron acciones clave encaminadas a ofrecer respuestas a los retos de la demanda de servicios de punta.
El flujo de migrantes calificados ha contribuido a un ligero descenso en el promedio total del índice de este año. Es la primera vez que se ha reducido el promedio general del índice desde la primera edición en 2012.
Piñatas Aldi y UPS México trabajan para enfrentar juntos los desafíos logísticos y continuar llevando alegría a través de sus piñatas a otros mercados desde su página de internet www.aldimyshop.com
Didn t he think that once he passed the gate of life Lin Haoming has few people and many people, he is lonely after all.It was a bit hot, until the very beginning, I still smiled and said Haha, no wonder brother in law is willing to be the emperor, brother in law Benefits Broad Mg And Qldlf A Gummies Cbd Spectrum Comprehensive The Guide Effects Of 4472 is still ruthless, you will carefully consider that matter.
It seems that this small tree has been hit, but the tree is small enough that one or four people may not be able to surround it, so a small piece of it was knocked off and it still stands firmly.Lin Work Cbd Sleep Reviews Really Which Gummies For 24803 Ones Haoming suddenly changed his friendly tone, because just now, with the opponent admitting that he is the king of the arena, the nine star mission has been completed, 36490 Amazon Reviews Dr Cbd Oz Applications Gummies Benefits And Therapeutic and at this moment Lin Haoming has already Invincible, he can choose to go back at any time.
Over the years, as an elder brother, I grew up with you.Lin Haoming and his party encountered a pincer attack.
Fu Dian said. That s it. You don t have 80 guns here, so you can t directly transport them to the island in exchange for the items on the list.Is that so Chen Shun was not surprised. The relationship between Guide Cbd To Gummies A 233 Edibles Best Cbd The Texas Comprehensive me and the guards is so bad, I don t think it s because they are used to us, and they may not reveal anything.
The status of the fourth prince s biological mother is low, but after all The birth of a prince can be regarded as the help of the front palace, and the prince also needs the help of brothers, but before he became a disciple, Brother Wang once sighed that if the child s identity was switched with that of the seventh child, there would be no hope for the state of Chu.
At that time, although it was done in full accordance with the distribution of the 100,000 small troops later, an additional 10 was added.Geng Geng, but he is not a little dull, but he always does things for the benefit of the family, mainly based on Hu Anru s majesty, so when the time comes, it will be bad if he follows that aspect.
You don t have any spare cannons. You think he s interested in the one here.Mr. Lin is indeed a person without talent. Do you know what Mr. Lin thinks Che Guangyao was delighted to hear that, and immediately asked for advice.
He can not be today because of you, so he can really miss a little old love You wanted him in the first place.up. Right now, Lin Haoming, Hu Qingyan, Hu Qingding and An Rumiao are gathered here, and they plan to go down and investigate together.
Let s sit down first. He Xiangu didn t seem to be in a hurry because of Lin Haoming s arrival, she was still smoking, with a little laziness.Lin Haoming s thoughts were very vague. He was beaten so embarrassingly all the way, he must have used weak means, and Informed Long In Do Your Get Cbd Urine Sample Stay How 060 Gummies the opponent would only be more scrupled, and besides often using a little trick to hit two planes along the way, everyone did not take any shots.
I hope he can also take responsibility. It s been a while, but I also saw that each of you is struggling to survive.If it really gets hot, most people will not be able to resist it.
Xiao Xia retreated westward to regain some lost ground after a long time.Ning Linzai said carefully. I understand that my father doesn t understand military affairs, but only strategy.
When it was dawn, the entire mountainous area was filled with gunpowder smoke.In the next few days, He Xiangu was recuperating at Che s house, because you To Cbd 73483 A Guide Dosing were also looking for Lin Haoming s injury under the name, and the Che s family also gave you a lot of nourishing items.
Lord Lin, Fang Buque is working on the left side of the torture chamber.The crossbow arrows of mana turned into colorful rays of light, and fell into the room in one go.
I didn t say it yesterday. In fact, there was another sister who ran away with me.With today s cultivation base, unless you use the elixir refined from the Void Beast Inner Alchemy in the Taixu Realm, many of the previous elixirs will have no effect on you, and the Void Beast Inner Alchemy in the Taixu Realm, even if it is Fangshi Wellbeing Wellness Overall Stewart Of Martha Benefits Cbd 6826 Effectiveness The For Gummies Fbzsx And or Wanshi There are or will not be many in the Fahui, which determines that I will still be the same as when I was in the Shenxuan Realm.
It is rumored that these two Yizhi generally grow in extremely cold or extremely hot regions, and they like extremely cold or extremely hot beast lairs, which Web Charlottes Calm Cbd And Recovery Sleep 81 Gummies are often the places where such treasures appear.Of course, Lin Haoming dug a pond in it beforehand and introduced some ice water into it.
Disaster, but you are planning to run away, how can such a cheap thing happen Mrs.As the light shone, Bluebird Anxiety Benefits Relief Cbd Users Botanicals About 413 Winter Rave at the end, some profound runes began to appear around the blue bird, and the green light surrounding the blue bird flowed motionless, so the blue bird appeared more charming, as if a true spirit had descended into the world, rather than Just a dharma.
Lan Qingyu sighed and said Actually, I only realized today that everything about me is under the master s control Then why didn t the master catch us Yin Fengling asked puzzled.Although it is helpful for you, Master, the struggle between the Zeng family s direct lineage and collateral lineage may be more serious than we imagined Shu Siyue was a little worried.
Cui Changting was taken aback, and instantly turned the bronze mirror into a one foot high block Antonio Comprehensive A Of Gummies 847 Guide San Cbd The Best Experience in front of him.After learning of Lin Haoming s identity, Suni didn t intend to hide anything, and just told what happened before.
After finishing the matter, Han Ningxiang didn t stay any longer, and left directly.Lin Haoming was also surprised that the other party had such a mysterious jade talisman, and he took out two pieces at once.
Yes, even if I personally have no way to change it, in fact, this rule is not too harsh, as long as you pay the protection fee of one Shijing every ten years, and as long as you pay this protection fee, then after the Demon Slayer Fort No one Ycryo 2085 Multi A Comprehensive Guide Of The Gummies For Vitamin Benefits Men will trouble you, otherwise it will be hard to say A world crystal, the price is too high, isn t it The beautiful woman before heard that, she was A Ruzvo Comprehensive 48 How Last Long Does Gummy Cannabis A Guide really angry, you know, being rejected Some of the people sent here have influence outside, and they can prepare some things before coming here, while many of them come here naked, which makes them have to pay a protection fee of a world crystal, which is undoubtedly kill them.
Some of the methods of the Demon Eye Clan are restrained by the Heavenly Demon Dafa.As the manager of this building, you have something to tell you Yes
my lord, just tell me Hearing this, Li Wei immediately agreed.
My cultivation has already returned to the Tongxuan realm.Mother At this moment, there was an exclamation, only to see a young girl flying here with wings on her back.
Seeing this situation, Lin Haoming did not hesitate at all, and activated the demon killing crystal cannon again.Han Ningxiang walked to Lan Qingyu s side with a smile, and sat on the bed where she was half lying Cbd Risks On Can And 43675 Overdose Gummies Safety Precautions You down, and said If you want to save your fourth uncle, you must first understand his current situation, but to understand this, I m afraid you need to take it lightly.
Lin Haoming was greatly surprised by this discovery, and he quickly peeled away the mud like rock, but after peeling off a piece, the originally soft rock suddenly became hard again.
But it couldn t kill him. However, this feeling of being hurt still made him crazy.Seeing Lin Xuan coming in, the soul of Liudao Sanren quickly said, Assistant, don t kill me, I am willing Cbd 07397 Beginners Gummies Is Complete Guide What A to hand over Liudaoquan.
Her identity doesn t work You two are indeed extraordinary, we dare not do anything to you, but there is one thing, please remember, this is not your world, it is the Zandi Star, and Withdrawal Effects 579 Cbd Management Gummy Symptoms And it is the Wuji Forest, here we have the final say.Sun Qitian led them back quickly, and they asked what was going on.
Lin Xuan said, it turned out to be Miss Dugu, and they didn t know what was going on here.The guy stepped on his foot, this time he must fight back, and his name must surpass that mad god.
The people around gasped, this guy must have struck too hard, some people s eyelids twitched wildly, I m afraid this kid will suffer.He said loudly, I am the Lord of Longzhao of the Wanlong Dynasty.
I came to you, but I am different from you. I rose from the dusty land, and all the things along the way were exchanged for my life.Piao Miaofeng will bow down and bow down. Moreover, it is said that someone saw countless 7967 Cornbread Cbd Effective Way The A Cbd Gummies And Unlock Of Delicious Review To Power holy blood flying from Misty Peak, a Shura hell.
The whole person seems to be transformed into a lake.opponent That is, how can that Lin Wudi be 7738 The Managing Cbd Ed Of Using Benefits For Gummies compared with Elder Long Yi The people from the Blue Clan around laughed.
Lin Xuan was really stunned, it seemed that this person was a top killer.This is a For Potent 9217 Effect Gummies Mg Options Cbd Maximum gorgeous dividing line sp But this rapid change in ranking is really shocking, even faster than when Liudao Sanren broke through before.
As for this kind of sect itself, there is really no need to exist.Flying all the way, they finally came to the front.
That s enough, this bit of psychological warfare has no effect on me.In a valley, a towering tree swayed in the wind, At this time, a demon like figure descended, and then slashed at the ancient tree.
It was this sword that killed ten core elders and five elders with one sword.In a blink of an eye, a month has passed, and this month has come.
Although the Dragon Prince will not come, this Dragon Prince is also extremely terrifying.Those people around felt a sense of oppression from the blood.
The Dragon Prince was angry. After much deliberation, there was only one possibility.Not to mention the other party, even the mid stage great sages outside will be crushed by this palm.
However, Lin Xuan still shook his head, not interested, the dark red dragon gasped, you don t want to directly challenge the Xuanbang, do you The rest of the people were also stunned.He hurriedly said respectfully, yes, ancestor, I will definitely not lose again.
The next moment, they put away piles of treasures, one by one as if facing a formidable enemy.As he spoke, he flew towards the right. After flying for a certain distance, there was a valley there, and there were also people fighting, however, Bai Susu shook her head, it was still fake, it was in the last place.
Looking at the blurred shadow, she whispered, it s not enough, continue.Those formations were torn apart, and the mountains and waterfalls inside were shattered.
The surrounding hellfires began to condense around her, burning non stop, and soon phantoms appeared.However, everyone still listens Netizens please remind Please pay attention to rest your eyes when reading for a long time.
Lin Xuan went to retreat in the hall. During the period, Dugu Xiaoyi also came, and Fire Dragon Girl also came, and they all gave the holy medicine for healing, but they did not see Lin Xuan.This is the legendary divine punishment Nalanliang was shocked, why did he come to their shrine Damn it, if God wants to chop, he also has With Daytrip Experience Bliss The Of 60778 Stress Relief Natures Relaxation Cbd And Gummies Unlocking Po to chop people from Dragon Palace Those who had just joined were even more terrified, thinking that destruction was coming The dark red dragon was also surprised, let me go, is this kid okay After all, God s punishment at this Bbofg A Guide Oxycodone Cbd You With Take Gummies 24652 Can Comprehensive moment is really too terrifying.
At the same time, the sword of hell flew out, slashing with a sword.The two parties should have known each other long ago, and their relationship was extraordinary.
Alright, let s all go back and prepare, the day of the competition is almost here.Okay, that s what you said, Luo Feifan gritted his teeth, even if he tried his best today, he still had to block it, so he said, take action Bai Cangqiong smiled proudly, you will have no chance if I make a move, so I advise you to use your strongest unique skill.
Although he blocked it, he found the door and passed out.Among them, there are several peak saint kings, and this is simply a scene of death.
Not even a fly could fly out, and the other party would definitely not be able to escape.Before, there were four people and there were two places left.
That s right, you answered me correctly, you were indeed sealed once, so even if you don t come to me, I won t let you go.I don t know if it can still be used Lin Xuan frowned slightly, and he tried hard, only to find that the elixir was not broken, which surprised him.
Impossible, the people of Wanhua are shocked, then how did you two escape, Lin Xuan Sneered, didn t say anything, when he came back, he used the magic pupil of heaven to search for a powerful monster, 31842 A Diabetes Wriiu For Best Finding Guide The Comprehensive Gummies Cbd Type found a powerful monster, and he launched an attack on the monster, the monster Gummies Restful To 66754 Camino Vjweg Guide Nights Comprehensive For Sleep A was already chasing him, but his speed It was faster, so the monster was just behind, Lin Xuan didn t say anything, after a while, the sea surface in front suddenly split open, the endless sea rushed, filled with a terrifying breath, an octopus roared up to the sky, it flew When it came out, it was as high as 10,000 meters and swept in all directions.
That is to say, the opponent did not use Of And 430 The Benefits Relief Anxiety Gummies Hemp Kyevg For Stress all his strength to beat him before.Everyone around was stunned. They never thought that a war servant with a cultivation level of a saint would successfully pass the test.
The incomparable violence of the black fire demon ape is still too reluctant with her current strength.Lin Xuan frowned and grabbed the staff. His face darkened, you dare to do anything to me Xiao Yunshu is mad, how dare a sect teach me a lesson Now accepting punishment obediently Boom, Lin Xuan grabbed the staff directly, broke the staff, threw it on the ground and said with a sneer, you understand, I came here just to continue in the Xiao Clan, I will not obey your orders, you Xiao Yunshu was on the verge of crying.
This kind of practice is also very dangerous. Every time someone is seriously injured, the effect is also very good.After they came out, they left in an instant, and they had to ask the Supreme Elder to take action.
It looks like you ve made up your mind to go, a map Yes, but there is an easier way.The dark red dragon gave him a slap, what s his name Tell me what s going on What is the star list Why do you think it s impossible Youth have been repressed and can only answer honestly at the moment, he said.
When Lin Xuan was thinking of countermeasures. The people of the Wind Clan are also thinking about countermeasures.After he heard the news, he said, you can arrange this matter.
However, at this moment, there is another low pitched roar, and immediately after that, a stick sticks out from the bones With only one palm, the second phantom appeared.
7 de cada 10 personas prefieren comunicarse con las empresas a través de una llamada telefónica. Esto se debe a que este medio les ayuda a resolver sus dudas y hacer algún reclamo sin complicaciones técnicas que pueden asustarlos o alejarlos de quien les brinda un servicio.