7 de cada 10 personas prefieren comunicarse con las empresas a través de una llamada telefónica. Esto se debe a que este medio les ayuda a resolver sus dudas y hacer algún reclamo sin complicaciones técnicas que pueden asustarlos o alejarlos de quien les brinda un servicio.
De acuerdo con un análisis realizado por Aivo, empresa desarrolladora de software de servicio al cliente con base en la Inteligencia Artificial, los clientes en la actualidad buscan un contacto simple, que resuelva rápido sus necesidades y que les permita continuar con la comunicación cuando ellos decidan y por el canal que prefieran.
Si tomamos en cuenta que 60% del total de los consumidores acuden a los centros de atención para solicitar la reparación de un producto o servicio no satisfactorio, las compañías se enfrentan con el gran reto de atender y brindar soluciones, ya sea por teléfono, por un medio digital o, lo que es ideal, complementando ambos.
Por esto, Aivo te presenta las ventajas que tiene el servicio al cliente a través de canales telefónicos y digitales, para que tomes la mejor decisión la próxima vez que quieras contactar a una empresa para solicitar una aclaración.
Atención telefónica
Fácil acceso. El teléfono sigue siendo el dispositivo de telecomunicación por excelencia en México, ya que existen tantas líneas telefónicas (fijas y móviles) que prácticamente cualquier persona tiene acceso a este medio para contactar a las empresas.
Más cobertura. Para las compañías, la universalidad del teléfono lo convierte en el medio más fácil para interactuar con los usuarios. Por eso, a la fecha el servicio al cliente tradicional sigue basado y estructurado en call-centers.
Personal. Al hablar por teléfono esperamos encontrar un agente que nos entienda y brinde la mejor atención comprendiendo nuestro problema y buscando una solución lo más pronto posible. ¿La desventaja? En ocasiones, los agentes de atención al cliente no se dan abasto y el proceso se dificulta al no tener la capacidad para resolver todas las solicitudes en un periodo de tiempo corto.
Innovación continua. A pesar de ser un medio tradicional, ha recibido mejoras y avances para establecer conexiones de calidad desde cualquier parte del mundo. En la actualidad existe tecnología, como Voice de AIVO que, con base en la inteligencia artificial, permite que agentes virtuales atiendan cualquier solicitud vía telefónica, de tal forma que los agentes humanos se dediquen a resolver tareas específicas.
Atención por medios digitales
Nuevos usuarios. El uso de smartphones y el ambiente digital en el que crecen las nuevas generaciones, impulsan el uso del internet para resolver por este medio cualquier necesidad. Si las empresas desean atraer nuevos clientes y hacer que permanezcan, lo mejor que pueden hacer es adaptar sus procesos con herramientas digitales que faciliten el contacto entre ambas partes.
Inmediatez y Disponibilidad. Los canales digitales permiten una interacción más sencilla e inmediata. La Inteligencia Artificial (IA) permite que bots respondan y las solicitudes tarden la mitad del tiempo en resolverse, que de una forma tradicional. Además, la IA brinda atención inmediata cualquier día de la semana, por lo que jamás se deja un cliente sin atender.
Ahorro y economía. La tecnología se ha convertido en un gran aliado para disminuir los costos de operación del servicio al cliente. Si los usuarios se han mudado a los canales digitales, ¿por qué no dirigir las energías (y el dinero) ahí? Además, permite tener un control y registro minucioso de todas las interacciones, por lo que las compañías pueden corregir y revisar áreas de oportunidad.
¿Cuál es mejor?
¡Ambos! La atención al cliente debe ser como un traje a la medida para cada quien. Existen compañías que pueden prescindir totalmente de las líneas telefónicas; existen otras que requieren interactuar por ese medio. Lo ideal es que cada una analice sus necesidades y las de sus clientes para brindarles la atención más rápida y efectiva.
Gracias a los softwares que responden, identifican y brindan soluciones de forma inmediata, la atención puede ser incluso complementaria y omnicanal para que los clientes “salten” de un canal a otro conservando su historial y sin perder el hilo de su conversación.
Si estás pensando en mejorar tu servicio al cliente, acércate a los profesionales y comienza a disfrutar la tecnología que transformará a tu empresa. Para más información visita aivo.co
Cada decodificador tiene contenido educativo almacenado precargado y 5GB de internet que mensualmente serán recargados para uso y consumo de los contenidos del programa Hogar Conectado.
En un mundo donde la agilidad y la anticipación son clave, los gemelos digitales de la cadena de suministro se están convirtiendo en herramientas indispensables para empresas líderes que buscan respuestas rápidas y efectivas ante la incertidumbre en evolución.
La instalación de una solución completa para el fin de línea de Coca-Cola Bottling en Indonesia, incrementó en 50% la eficiencia de la línea en una de las empresas de producción de bebidas más importantes del país.
La separación y clasificación del flujo de los materiales triturados hacen posible que los plásticos, metales y otros materiales puedan ser reutilizados.
There is no shortage of food in the red soil, as long as you have enough strength, and of course, you have enough courage to eat.When he got home, the national treasure was lying on the ground and taking a nap.
It ll take a while. Su Ye said Are you in a hurry You don t want to go back to Yunyi City anyway, so just don t break through for now.The Drowned Ghost said The six ghost kings have sent people to garrison.
Diplodocus immediately brought people over to move the medicine.Someone sneaked there. then they discovered a large number of black sand crystals at the mouth of the canyon and reported it to Yang Benchang.
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Su Ye threw away the grapefruit leaves and said, Is everything okay Diplodocus curled his lips My old guy has spoken, what else can happen Su Ye Ye Bi thumbed his pen and said Tou Liang, you are so generous this time.There are two stone pillars standing on both sides of the stone door that can reach the waist.
He was very ugly and fearful of people. Who knew that although his appearance was
Although he lacked talent, he had more than enough talent.Su Ye sighed, feeling that the matter was even more chaotic.
This is why Su Ye came here early in the morning. It was still an hour or two before the start of the Gabion Market.Spreading forward, a huge rune quickly formed where the flame burned.
After about a cup of tea, he walked out in despair.Improve your own combat power. It seems that there is no point in borrowing from each other, but sometimes it is very useful.
It is a matter of course
On the other hand, through cultivation, the time for the elixir to grow can be reduced.There was a scream in the air, and the Snow Sky Fox fell from the sky.
After a while, Su Ye finally finished the two medicine gardens, then opened the magic Improving Sleep Quality with Sugarbear Sleep Gummies: A Comprehensive Review (leiwq)
circle in the practice room, walked out of the cabin and came to the deck, preparing to sit down cross legged to practice.Recalling the past, Su Ye couldn t help but lament that things had changed, and then he came to a restaurant.
The spiritual energy is rich and pure. In other worlds, one needs to look for spiritual mountains and wonderful waters.I bought this place. Wait, wait. The old bustard quickly grabbed Su Ye. Sir, wait a minute.
No more. Su Ye said with a smile What if I really win, will you have to ask someone to find me again I won t be willing to take it back.In human terms, its cultivation level is already very close to the holy realm, so now you know What s the use of this
Su Ye asked tentatively Refining The earth binding seal has an effect, which is that it can refine monsters and monsters and transform them into one s own cultivation.
A woman s handiwork. Of course, this is correct. That Alleviating Canine Joint Pain with CBD Gummies for Dog Joint Pain: A Comprehensive Guide (SClFy)
poem was originally a poem that Li Qingzhao had passed down through the ages and that was in Su Ye s textbooks in his previous life.Su Ye smelled the smell in the box The old medicine was dried and wrapped in the resin of the bone tree, so Only then can it be preserved to this day.
No, it s possible that it s not the physical body that s hard, but the supernatural power Su Ye looked at the Bone King.Even if they couldn t kill the Night Rakshasa around them, with so many skeletons, those Night Rakshasa couldn t even get close to Su Ye easily.
Some people say that it was the famous flower thief Xuanwu who stole the gold, and that the picturesque girl was stroked away by him.What is its significance There are some things that Lu Feiyu, as the dean, cannot say clearly.
Woo, woo The sound of the horn sounded, pushing towards the surroundings, and then
As soon as the sound of the horn stopped, there was a sudden strange sound in the wind, like a sound of dislocated joints.Yes, Su Ye, I think you can do this. Yes, you can be the cell leader.
Why didn t he say anything and let the young man leave instead
They didn t understand. Don t talk about them, even the firefighters don t understand.Okay, Team Qian
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left the police station and got on the bus back to school.
This is also the first time he has used the gold element to perform it after he created the ancient martial art Wuji.At this time, Zou Huaide s face was pale, without any blood.
Song Xiangdong knew that Lin Beichen had Jessica Simpson Weight Loss: Insights and Achievements
resisted bullets, so he wanted to know what his physical strength was.These three people, two men and one woman. The girl sat in the middle, with fair and translucent skin, small and delicate facial features, and a somewhat charming face.
The agent said directly without any unnecessary nonsense We know you are a prisoner.Maybe it Decoding the Diet Trend: Why Does Apple Cider Vinegar Help You Lose Weight?
s just what he said, relying on martial arts It is so outrageous to say that Xiu Xian is true, even if people are aware of it, they will think not to believe it.
And
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The difference is in basic skills Lin Beichen knew exactly where the difference was.What is going on What does it feel like What happened When he was puzzled.
Do you not want to do it anymore and want to be replaced Before that, , he gave this human trafficker gang a big list.Lin Beichen brings it back and we ll start. Okay, thank you.
I personally locked up those five agents. If the higher ups don t trust me and don t treat me as the core, Would Boost Intimacy with CBD Gummies for Better Sex - Enhance Your Love Life
you leave such an important matter to me What he said was an exaggeration.Under the collision
They actually wanted to believe everything Lin Beichen said unconsciously.
The man also hurriedly got into a car and parked it at the school gate for several days.In fact, Sun Minghao originally wanted to contact his parents directly and ask them to make a decision for him and sign an agreement directly so that he could go to the university.
He didn t pay much attention to the sudden lightning strike, thinking in his heart that he didn t know what illusory scene he could see in this special area.A sign of it. Have you figured out the specific cause No.
And the most eye catching thing
is his back The latissimus dorsi muscles are fully expanded.Fortunately, Lin Beichen had already anticipated that the process of enlightenment would not be smooth.
But there are a few comments Is Lin Beichen so awesome He killed five spies by himself Is this related to his previous martial arts practice Lin Beichen can squeeze bullets out of his body by himself.He is really cultivating immortality If Lin Beichen really becomes an immortal
Then this world
Not just science, but everything will be completely overturned At this moment, Song Xiangdong and others realized the seriousness of this matter.
During this period, Hu Xianyong had already returned to the city bureau with Lin Beichen and the hostages.Do you think carefully about whether this possibility is much higher than that of a low ranking student who became the top scorer in the college entrance examination in one month Excuse me , Kush CBD Gummies: Benefits, Types, and Expert Insights on CBD and THC Products
how can I go to Beishan No.
At such a young age
How could he be so good at Lu Japanese Boxing Who did he learn Lu Japanese Sera Relief CBD Miracle Gummies Reviews: A Comprehensive Analysis (WcQKl)
Boxing from Could it be that
There is another descendant of Lu Japanese Boxing After practicing hard for a few days Having been a Japanese boxer for ten years, he thought he was no match for Lin Beichen.
As he spoke, he led the crowd. A large number of people poured into the stadium and found a place to sit down.The highest level of confidentiality agreement As police officers, they naturally knew the level of the confidentiality agreement.
Can t wait Lu Yu was a little amused, and then he put away the Liu Yan Magic Pearl, not in a hurry to use it now, and then took the eager bone sword to the fifth floor of the Scarlet Flame Pavilion
Buzz
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At least he was a powerful Nascent Soul Stage master Feng Zhang will never forget the scene that day When they were surrounded by a group of Golden Core stage or even a Nascent Soul stage monster, they were completely in despair As a result, Lu Yu came out of thin air in a small boat, pointing his swords at will, and a series of earth shaking bright golden sword lights came down like a downpour, densely packed Those monsters that made Feng Zhang and others despair were directly crushed to pieces Feng Zhang originally wanted to express his gratitude, but something urgent happened, so they just parted ways for the time being.
The Tianyuan Pavilion weapon spirit had opened a passage to other star regions.But now, he single handedly overturned the headquarters of the Creator Organization and subdued the world s largest country, Citigroup, which completely shocked the world There are tens of billions Valerian Root Gummies for Sleep: A Natural Solution for a Restful Night's Sleep (KsKPd)
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moment, the door was gently pushed open, and Liu Wenge s mother, Cheng Yan, walked in gently, holding a pot of Mingqian Longjing tea and some pastries in her hands.
Every time there is a disaster in the Western Wilderness Kingdom, the disciples below the True Lord will enter this world pearl to be protected.Am I afraid I am afraid of these swarms of mutated poisonous bees.
But it directly blocked Lu Ziji s escape route This is the magical power of the Luoyue Palace.I have to go and have a look. I must go and have a look
When Liu Wenge heard the news, his pretty face turned pale and his eyes were red.
Now, these people actually directly recruited Lu Ziji.She is expected to become a Nascent Soul, enough to be ranked among the top ten in the Do CBD Gummies Make You Sleepy: Understanding the Science and Benefits
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scolded Luo Wenxing, how can someone like you be on the list of geniuses in the universe Afraid Isn t it true that this list of geniuses has a lot of merit What Hearing Gou Rui s words, Luo Wenxing was immediately stunned.
The interior is extremely luxurious and magnificent, like a giant s palace Priceless spiritual beads are randomly embedded on the ceiling There is even a sun stone worth tens of thousands Is Keto ACV Gummies Safe for Diabetics: A Comprehensive Review (mXcal)
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The sharp thorns that were enough to penetrate the mountains were directly wiped out Humph Princess Lu Xiao snorted coldly, and then started fighting.Then let me practice together At this time, the movement happening here also attracted other people.
Okay, Senior Brother Luo, stop talking There s no point in talking now Yan Xunnan shouted to stop Luo Wenxing from continuing to blame him, We must escape as soon as possible.Judging from the fact that Jingshui City obeyed the orders of Shuijing Sect and arrested the slaves of the immortal cultivators, as well as the dealers, it can be seen that the Shuijing Sect has completely fallen into the devil s way, cruelly and bloodyly devouring the flesh and blood souls of other immortal cultivators to nourish its own cultivation.
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Immediately afterwards, Lu Yu asked with some curiosity Senior He, are you familiar with the Demon God Kaili He Wenxin nodded and did not hide anything, telling everything he knew Wei Li is the demon god of the ancient demon clan.
Tianwai Sect Ruishi Feng Batian s proud and excited expression froze.After all, Feng Xin had elders as his backing. But at this moment, Lu Yu sneered, and glanced coldly at the elder Tianwai Zonglu who was ready to go and restrain him, laughed disdainfully, and said It s really noisy, chattering, even the sparrows are fighting without you.
When the Liu Yan Magic Pearl appears, it will be a thunderous strike to win the treasure Finally caught up At this moment, Huan Yu and Rong Xiao s group from Jianbao Pavilion chased closely and finally caught up with Lu Yu, He Yan er and his group.He is considered Discover the Best CBD Gummy Types for Relaxation and Wellness
an outstanding person of his generation Xiao Yue looked deeply at Lu Yu with her beautiful eyes, lightly opened her red lips, and sighed
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talented, talented and handsome man she has ever seen It s just that you are too conceited and arrogant, and you will die today Lu Yuqing, Bian Zhihe, Ying Heze, Ying Chengze and other Cangshan Star cultivators all nodded in agreement.
Even if Lu Yu s current status is that he can be called the uncrowned king of the Emperor Star, just one word can make them reach the sky in one step.She is the appointed future heir But now, He Yan er has a close relationship with Lu Ziji, and they have no choice but to keep Lu Ziji.
I really didn t see it. But in the blink of an eye, Feng Zhang also sighed sincerely Senior Lu Yu, you are really awesome, extremely powerful If I, Feng Zhang, were to have one tenth of the cultivation level of Senior Lu Yu in the future, my ancestors graves would be filled with smoke.Only by using his killing move to completely cripple Lu Ziji can he obtain the inheritance and techniques of cultivating immortals.
She is the cousin of Qin Hu s cousin. As soon as Qin Hu dies, the huge property of the Champion House will naturally fall on this cousin.How could a Soul Condensation Pill only have some effect Ancestor Ren, it seems you don t quite believe it Li Shiming saw what he was thinking and said with a smile.
That fourth grade spiritual beast was exactly a dragon, and its whole body matched the description of a dragon in the classics.He is an intermediate formation master. As a proud formation master, he rarely uses the formation disk.
The Traceless Illusion Sword flew into his body and merged with the Sword Intention Chongxiao Jue skill rune short sword
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The rest are the Yuanying monks who are the real main combat force of the sect.When he came in, there were already four Nascent Soul early stage monks here.
After waiting for a long time, ibz15 projected a three dimensional picture of a human face in front of Green Vibe CBD Gummies: Where to Buy and Why You Need Them for a Healthy and Happy You
his eyes.Anyway, it s impossible for him to use this Prison Suppressing Demonic Sword to deal with the enemy, at least he won t use it until he can find someone who is not harmed by radiation.
Lei Xiu Xiong Rong had long sensed the aura of Lei Xiu on Li Shiming.As the light flashed, Li Yuanba s information was recorded on the identity jade disc.
Even if the other party really wanted to trade, he would not trade the Phantom Dragon s future potential.I accepted the mission Li Shiming bowed and said without hesitation.
Li Shiming was even more worried. The thing the cultivator was looking for was in the garden, and he couldn t guarantee that the cultivator would be satisfied if he found the box.So after he finished the retreat and stabilized his realm, he would start to improve his natal flying sword skill.
Even if he uses the Sky Strike Thunder Hammer to give Xiaofeng the lightning resistance spell, it won t help.It is precisely this kind of progress that has achieved such results in just over a year, otherwise it would have taken a hundred years to achieve this step.
Even if the video could not detect the crazy aura, the madness of the two Silver Winged Spirit Gu Insects could be discovered just by looking at the picture.After the last party, he learned that Feng Lanxin s identity was not simple.
This sword seemed ordinary, but it was actually his full blow.The monk s control over his body in the middle stage of Nascent Soul allowed him to successfully withstand the poison of the phantom spirit dragon, and his spiritual power sealed the connection between his legs and body.
The weapon spirit is so strict and has an extremely weird temper.This is also the reason why Li Yuanba did not refine the Liu Guang Xing Yuan into his own flying sword, but instead acquired the Ten Thousand Sword Peak.
7 de cada 10 personas prefieren comunicarse con las empresas a través de una llamada telefónica. Esto se debe a que este medio les ayuda a resolver sus dudas y hacer algún reclamo sin complicaciones técnicas que pueden asustarlos o alejarlos de quien les brinda un servicio.