7 de cada 10 personas prefieren comunicarse con las empresas a través de una llamada telefónica. Esto se debe a que este medio les ayuda a resolver sus dudas y hacer algún reclamo sin complicaciones técnicas que pueden asustarlos o alejarlos de quien les brinda un servicio.
De acuerdo con un análisis realizado por Aivo, empresa desarrolladora de software de servicio al cliente con base en la Inteligencia Artificial, los clientes en la actualidad buscan un contacto simple, que resuelva rápido sus necesidades y que les permita continuar con la comunicación cuando ellos decidan y por el canal que prefieran.
Si tomamos en cuenta que 60% del total de los consumidores acuden a los centros de atención para solicitar la reparación de un producto o servicio no satisfactorio, las compañías se enfrentan con el gran reto de atender y brindar soluciones, ya sea por teléfono, por un medio digital o, lo que es ideal, complementando ambos.
Por esto, Aivo te presenta las ventajas que tiene el servicio al cliente a través de canales telefónicos y digitales, para que tomes la mejor decisión la próxima vez que quieras contactar a una empresa para solicitar una aclaración.
Atención telefónica
Fácil acceso. El teléfono sigue siendo el dispositivo de telecomunicación por excelencia en México, ya que existen tantas líneas telefónicas (fijas y móviles) que prácticamente cualquier persona tiene acceso a este medio para contactar a las empresas.
Más cobertura. Para las compañías, la universalidad del teléfono lo convierte en el medio más fácil para interactuar con los usuarios. Por eso, a la fecha el servicio al cliente tradicional sigue basado y estructurado en call-centers.
Personal. Al hablar por teléfono esperamos encontrar un agente que nos entienda y brinde la mejor atención comprendiendo nuestro problema y buscando una solución lo más pronto posible. ¿La desventaja? En ocasiones, los agentes de atención al cliente no se dan abasto y el proceso se dificulta al no tener la capacidad para resolver todas las solicitudes en un periodo de tiempo corto.
Innovación continua. A pesar de ser un medio tradicional, ha recibido mejoras y avances para establecer conexiones de calidad desde cualquier parte del mundo. En la actualidad existe tecnología, como Voice de AIVO que, con base en la inteligencia artificial, permite que agentes virtuales atiendan cualquier solicitud vía telefónica, de tal forma que los agentes humanos se dediquen a resolver tareas específicas.
Atención por medios digitales
Nuevos usuarios. El uso de smartphones y el ambiente digital en el que crecen las nuevas generaciones, impulsan el uso del internet para resolver por este medio cualquier necesidad. Si las empresas desean atraer nuevos clientes y hacer que permanezcan, lo mejor que pueden hacer es adaptar sus procesos con herramientas digitales que faciliten el contacto entre ambas partes.
Inmediatez y Disponibilidad. Los canales digitales permiten una interacción más sencilla e inmediata. La Inteligencia Artificial (IA) permite que bots respondan y las solicitudes tarden la mitad del tiempo en resolverse, que de una forma tradicional. Además, la IA brinda atención inmediata cualquier día de la semana, por lo que jamás se deja un cliente sin atender.
Ahorro y economía. La tecnología se ha convertido en un gran aliado para disminuir los costos de operación del servicio al cliente. Si los usuarios se han mudado a los canales digitales, ¿por qué no dirigir las energías (y el dinero) ahí? Además, permite tener un control y registro minucioso de todas las interacciones, por lo que las compañías pueden corregir y revisar áreas de oportunidad.
¿Cuál es mejor?
¡Ambos! La atención al cliente debe ser como un traje a la medida para cada quien. Existen compañías que pueden prescindir totalmente de las líneas telefónicas; existen otras que requieren interactuar por ese medio. Lo ideal es que cada una analice sus necesidades y las de sus clientes para brindarles la atención más rápida y efectiva.
Gracias a los softwares que responden, identifican y brindan soluciones de forma inmediata, la atención puede ser incluso complementaria y omnicanal para que los clientes “salten” de un canal a otro conservando su historial y sin perder el hilo de su conversación.
Si estás pensando en mejorar tu servicio al cliente, acércate a los profesionales y comienza a disfrutar la tecnología que transformará a tu empresa. Para más información visita aivo.co
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It turns out that the beauty already has her own master.But now, in front of Lu Ziji, he had no power to fight back At this moment, Zhao Guangji, Gao Tianyi, Gou Rui, Huan Zixuan, and Taoist Changyun, the five great geniuses, also took action one after another.
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Sect fell into eternal darkness before he could finish a sentence he died The five degenerations of heaven and man will lead to eternal life Seeing this scene, both the people from the seven major immortal cultivating sects and the people watching around were horrified and turned pale with horror As a cultivator who pursues immortality, the most terrifying thing is that his lifespan has reached the end.
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s impossible for you to be as powerful as you As an old opponent of the Cangshan Sect, how could Hong Meng not know that the Chinese people are trapped by the blood curse, and there are very few people who have the talent to cultivate immortals.Lu Yu even felt a sword intent that would last for thousands of years.
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coming from the Cangshan Star Lu Yuqing also said with mixed emotions.Seeing Lu Yu who was Yun Danfengqing casually crushing an ancient demon battleship, ripples appeared in the hearts of the two women.
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Sect, we may not be able to get much Lian Qian, are you still afraid that this mere casual cultivator in the middle of the Golden Core Stage will not succeed Senior Brother Lian Bing is exactly what he said.All members of the Thousand Blades Sect must kill Lu Ziji.
I am afraid that ordinary early stage gods are not as scary as Lu Ziji, right Their six great talents at the peak of the Nascent Soul Stage used all their strength to defeat Lu Ziji.Although Ding Heng didn t know that, he saw that with one move from Lu Ziji, everyone in the Thousand Blade Sect was almost wiped out, and their hands and feet were as cold as if they had fallen into an Smilz CBD Gummies Review: How They Enhance Intimacy for Women
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don t you show your body yet The old monk asked softly.
Tao Fengnian s face darkened again when he mentioned this.You are a truly powerful monk. Perhaps it was because the first meeting was so shocking that I couldn t let it go and it became an obsession.
What a thunder technique Cao Gang and others exclaimed with surprise in their eyes.Senior sister, please don t blame me for being verbose.
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Jiuchuan s threshold was almost broken by the true kings of various sects.Later, Qing Nangzi came to the door. Shen Huaixi s mother was too impatient and couldn t wait to get rid of her current life.
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The other jailers also chased and intercepted them, and the fight was fierce and stalemate.It s clear that I can control seventh level spiritual beasts.
As for which two, how do I know Most of the Jindan Elders are also out of the city to kill demons.The arrival of the little witch could no longer bring back their memories.
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Han was recruiting teammates, and he had asked me before if I wanted to join the team.full of joy, it seems that Mr. Ye Clan is treating their siblings more kindly after all.
A series of fierce sword intent suppressed the void thousands of miles around with a crackling sound An ordinary Nascent Soul cultivator, facing an ancestor of the Five Great Void Refining Dao Lords of the Thousand Blade Sect, will definitely die, and will be killed in an instant But who is Lu Yu How could you be afraid of this ancestor of the Five Great Void Refining Dao Lords of Unlocking the Power of Exogenous Ketones and Apple Cider Vinegar for Natural Weight Loss
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there is no special environment like the misty forest, Lu Yu is still fearless when facing the five Void Refining Dao Lords Even in Lu Yu s opinion, the five ancestors of the Thousand Blades Sect are all dead bones in the grave, and they may not be as good as the leader of the Thousand Blades Sect, Qian Rendong Since you are coming to die, then I will send you to die Lu Yu s face was calm, without any fear or panic, and there was even a hint of contempt In an instant, with a casual move by Lu Yu, a crystal clear three foot bone sword fell into Lu Yu s hand.
Otherwise, Zhenhai Daojun and others might be a little unhappy seeing Lu Yu Gou Rui, because Lu Yu had deceived them before, pointed out the wrong direction, and would not let them go easily.Such a powerful enemy with an immortal body is too dangerous What should I do At this moment, Gou Rui hates himself for being so weak and unable to help at Discover CBD Gummies Sex Near Me: Enhance Your Intimacy with CBD
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Tracked. Yang Rong s face looked uglier than ever before, so gloomy that it almost oozed water.There will be a few days of disciple selection, come here and try your luck At that time, senior brother will appear Lu Yu was a little unhappy, but the gatekeeper disciple in front of him was also doing his duty faithfully, and there was no arrogance or domineering provocation to him, so Lu Yu would not According to Science: Oprah Weight Loss Techniques Yield Sustainable Results
embarrass him.
No You are my disciple, you will not die Bai Xixi s reply was Lu Yu s sonorous and powerful voice At this moment, Lu Yu looked at Bai Xixi with pity, and a murderous aura surged out of his body and filled the air At this moment, Bai Xixi s whole body was covered with flesh and blood, and there were bloody whip marks, and The Truth About Shark Tank Diabetes Gummies: Separating Fact from Fiction (fwNQn)
the bones could be seen deep Scarlet blood slowly flowed out along the hideous wounds on Bai Xi s delicate body, dripping onto the ground.
Lu Yu nodded with satisfaction and said leisurely This time I went to the secret realm of Liu Yan Shenjun s cave, and I gained a lot, and my family fortune was also a lot richer I finally saved enough money to break through the Nascent Soul stage But there s no rush yet Lu Yu s eyes flashed with divine light, planning to break through the Merit Golden Body first, and then survive the Nascent Soul Thunder Tribulation After all, the Dao foundation forged with his divine golden elixir has been difficult to find in all the worlds for thousands of years.
At this moment, Lu Yu suddenly said There is someone here, it should be a little girl What Hearing Lu Yu s words, Zhuang Yu was shocked.The other side may not be a good place. He didn Huckleberry CBD Gummies: Benefits, Reviews, and Quality Standards
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Lu Yu blew a light breath, and all these illusions were shattered I, Lu Ziji, have always acted in a manner worthy of heaven and earth.Finally, He even killed Zhao Zhong, who was half a step into Lianxu Daojun However, He Zhenlong did not expect that Lu Yu would be so powerful Darling, that is the Young Demon Lord of the Ancient Demon Tribe.
7 de cada 10 personas prefieren comunicarse con las empresas a través de una llamada telefónica. Esto se debe a que este medio les ayuda a resolver sus dudas y hacer algún reclamo sin complicaciones técnicas que pueden asustarlos o alejarlos de quien les brinda un servicio.