7 de cada 10 personas prefieren comunicarse con las empresas a través de una llamada telefónica. Esto se debe a que este medio les ayuda a resolver sus dudas y hacer algún reclamo sin complicaciones técnicas que pueden asustarlos o alejarlos de quien les brinda un servicio.
De acuerdo con un análisis realizado por Aivo, empresa desarrolladora de software de servicio al cliente con base en la Inteligencia Artificial, los clientes en la actualidad buscan un contacto simple, que resuelva rápido sus necesidades y que les permita continuar con la comunicación cuando ellos decidan y por el canal que prefieran.
Si tomamos en cuenta que 60% del total de los consumidores acuden a los centros de atención para solicitar la reparación de un producto o servicio no satisfactorio, las compañías se enfrentan con el gran reto de atender y brindar soluciones, ya sea por teléfono, por un medio digital o, lo que es ideal, complementando ambos.
Por esto, Aivo te presenta las ventajas que tiene el servicio al cliente a través de canales telefónicos y digitales, para que tomes la mejor decisión la próxima vez que quieras contactar a una empresa para solicitar una aclaración.
Atención telefónica
Fácil acceso. El teléfono sigue siendo el dispositivo de telecomunicación por excelencia en México, ya que existen tantas líneas telefónicas (fijas y móviles) que prácticamente cualquier persona tiene acceso a este medio para contactar a las empresas.
Más cobertura. Para las compañías, la universalidad del teléfono lo convierte en el medio más fácil para interactuar con los usuarios. Por eso, a la fecha el servicio al cliente tradicional sigue basado y estructurado en call-centers.
Personal. Al hablar por teléfono esperamos encontrar un agente que nos entienda y brinde la mejor atención comprendiendo nuestro problema y buscando una solución lo más pronto posible. ¿La desventaja? En ocasiones, los agentes de atención al cliente no se dan abasto y el proceso se dificulta al no tener la capacidad para resolver todas las solicitudes en un periodo de tiempo corto.
Innovación continua. A pesar de ser un medio tradicional, ha recibido mejoras y avances para establecer conexiones de calidad desde cualquier parte del mundo. En la actualidad existe tecnología, como Voice de AIVO que, con base en la inteligencia artificial, permite que agentes virtuales atiendan cualquier solicitud vía telefónica, de tal forma que los agentes humanos se dediquen a resolver tareas específicas.
Atención por medios digitales
Nuevos usuarios. El uso de smartphones y el ambiente digital en el que crecen las nuevas generaciones, impulsan el uso del internet para resolver por este medio cualquier necesidad. Si las empresas desean atraer nuevos clientes y hacer que permanezcan, lo mejor que pueden hacer es adaptar sus procesos con herramientas digitales que faciliten el contacto entre ambas partes.
Inmediatez y Disponibilidad. Los canales digitales permiten una interacción más sencilla e inmediata. La Inteligencia Artificial (IA) permite que bots respondan y las solicitudes tarden la mitad del tiempo en resolverse, que de una forma tradicional. Además, la IA brinda atención inmediata cualquier día de la semana, por lo que jamás se deja un cliente sin atender.
Ahorro y economía. La tecnología se ha convertido en un gran aliado para disminuir los costos de operación del servicio al cliente. Si los usuarios se han mudado a los canales digitales, ¿por qué no dirigir las energías (y el dinero) ahí? Además, permite tener un control y registro minucioso de todas las interacciones, por lo que las compañías pueden corregir y revisar áreas de oportunidad.
¿Cuál es mejor?
¡Ambos! La atención al cliente debe ser como un traje a la medida para cada quien. Existen compañías que pueden prescindir totalmente de las líneas telefónicas; existen otras que requieren interactuar por ese medio. Lo ideal es que cada una analice sus necesidades y las de sus clientes para brindarles la atención más rápida y efectiva.
Gracias a los softwares que responden, identifican y brindan soluciones de forma inmediata, la atención puede ser incluso complementaria y omnicanal para que los clientes “salten” de un canal a otro conservando su historial y sin perder el hilo de su conversación.
Si estás pensando en mejorar tu servicio al cliente, acércate a los profesionales y comienza a disfrutar la tecnología que transformará a tu empresa. Para más información visita aivo.co
Resulta tentador saltar directamente al diseño de la cadena de suministro verde; sin embargo, el éxito a largo plazo depende primero de sentar las bases adecuadas en cada eslabón que la conforma.
De acuerdo con la Delegación de la Canacar, se tienen más de 6 mil 500 unidades de 169 empresas afiliadas. Desde aquí se maneja 74% de la carga consolidada de la región y 9% del total nacional.
Abordar estas cuatro prioridades estratégicas permitirá a los distribuidores enfrentar el futuro con resiliencia y adaptabilidad. La transformación digital, la mejora de la experiencia del cliente, la estrategia de talento y la gestión del clima empresarial son elementos clave para un crecimiento sostenible y el éxito continuo en la industria de la distribución.
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I will no longer be afraid of Li Baoping. Li Huai was very happy and couldn t help but want to talk to his A Liang brothers.The most important thing is to subdue the mental monkey and tie the mental horse. But before I came here, I couldn t even figure out what the mental monkey and the mental horse were.
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This is definitely an unacceptable result.But Shao Nan did it.I am optimistic about you.Go Go out boldly.You must find your own opportunity The elder on duty patted Shao Nan on the shoulder vigorously, admiring loudly road.
At the beginning, it was Qi refining.After establishing the foundation, he began to practice swordsmanship.Originally restrained by cooking secrets, maybe he can have some ideas.
Why Proven Ways To Slim Down Your Pljug93 Face Overnight The power of the Maha Mingchen sword is quite good, and there is a complete plan for upgrading from seventh to eighth rank in the sect.The four of them just waited for Shao Nan to come back without saying a word.
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Are we just talking nonsense Shao Nan s words once again caused an uproar.Gather at Chenshi tomorrow morning, and we will set off on time.
Today s Chai Jingming is over seventy years old, for Jindan Daoist.Ju Fengxi is a poison cultivator, and has nothing to do with fire.
The two of Shao Nan were left with a dazed look on their faces.It even vaguely overshadowed the names of the original masters of the Sacred Fire Glazed Tile School.
Just such a small decision saved the lives of Shao Nan and Lan Yin.
What a joke.let them know that they have been watching the sky from sitting in a well.90 How could it be 90 He was able to comprehend 90 of it This.
Don t say it so harshly.What are you trying to kill I just don t want my culinary secrets to be spread out.Tianming Yuncaozhi is one of the main ingredients of the spiritual meal that Shao Nan mastered to assist in Anant Ambani Nkmdc5r0 Weight Loss Tips The Key To His Stunning Transformation the formation of babies.
Another battle between the human race and the Bibo Huanyue clan kicked off.The fire of enthusiasm test will be conducted on the remaining 100,000 fire control geniuses at the same time.
Or there are some inside stories that I don t know.Just as Yun Tianlin was about to speak, Lan Yuanzhou grabbed him.
Several returning to the void quickly agreed.Lianzi Shinichi commanded several people to rescue Chongri Shinichi and the others.However, every monk who came to visit brought some gifts.
Some cultivators saw something, and felt that Shao Nan should be refining something, and the magic tools he selected were all warming up.Fortunately, when refining the weapon, there was no such thing as alchemy that would fail as Dorit Weight Loss Journey How The Rhobh Star Shed H3xaceb9 Pounds Gained Confidence soon as it was refined.
The people have already assembled.This time Longxi Zhenyi and Qingyao Zhenyi jointly dispatched, leaving only Wushuang Zhenyi to guard Bailong City.There are even many sword techniques that Shao Nan has never heard of.
The immature experience of the Bibo Huanyue Clan is still a lot worse than that of the Colorful Continent.There are other changes to one of these points.To be precise, it just looked like a sword before, but now it is a sword whether it looks or is perceived with divine sense.
Suddenly That thing disappeared, and the entire formation collapsed.Haha Are you panicking It s actually nothing serious.
The three of Shao Nan disappeared into the air, and they didn t know where they went.Shao Nan knew Gu Yueyou s disguise, so he was sure that one of the three was Gu Yueyou.
Even in several dangerous situations, some feelings gradually grew.Leave the things to me to recover.Okay. I ll go with you.A cold light flashed in Min Haoyan s eyes, and he said goodbye in his heart Let me get hold of it.
The energy of practicing sword is even stronger.There is no need for Zihuang s supervision at all.When Xie Luo came out, he would definitely destroy the Fu family.
The direction he is running from is really the direction Shao Nan is in.Moreover, Shao Nan went to Qingyao Shinichi and was still on guard against You Zhixin.
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Wu Yueli touched it again After putting out the wooden box, he reluctantly took back his hand, Inside are the medical books and notes passed down from generation to generation by my parents, as well as the prescriptions compiled and collected by my dad.Therefore, besides his wife, there are only three disciples who always accompany Master Jia.
Jia Shi had a smile on his face, as if he really didn t care about his son anymore, Now With such a good policy, several apprentices will have a way out, and my abilities can be regarded as proven, that s all.This time we not only have to transport dampness and heat, we also have to replenish the innate essence and strengthen the muscles and bones.
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