7 de cada 10 personas prefieren comunicarse con las empresas a través de una llamada telefónica. Esto se debe a que este medio les ayuda a resolver sus dudas y hacer algún reclamo sin complicaciones técnicas que pueden asustarlos o alejarlos de quien les brinda un servicio.
De acuerdo con un análisis realizado por Aivo, empresa desarrolladora de software de servicio al cliente con base en la Inteligencia Artificial, los clientes en la actualidad buscan un contacto simple, que resuelva rápido sus necesidades y que les permita continuar con la comunicación cuando ellos decidan y por el canal que prefieran.
Si tomamos en cuenta que 60% del total de los consumidores acuden a los centros de atención para solicitar la reparación de un producto o servicio no satisfactorio, las compañías se enfrentan con el gran reto de atender y brindar soluciones, ya sea por teléfono, por un medio digital o, lo que es ideal, complementando ambos.
Por esto, Aivo te presenta las ventajas que tiene el servicio al cliente a través de canales telefónicos y digitales, para que tomes la mejor decisión la próxima vez que quieras contactar a una empresa para solicitar una aclaración.
Atención telefónica
Fácil acceso. El teléfono sigue siendo el dispositivo de telecomunicación por excelencia en México, ya que existen tantas líneas telefónicas (fijas y móviles) que prácticamente cualquier persona tiene acceso a este medio para contactar a las empresas.
Más cobertura. Para las compañías, la universalidad del teléfono lo convierte en el medio más fácil para interactuar con los usuarios. Por eso, a la fecha el servicio al cliente tradicional sigue basado y estructurado en call-centers.
Personal. Al hablar por teléfono esperamos encontrar un agente que nos entienda y brinde la mejor atención comprendiendo nuestro problema y buscando una solución lo más pronto posible. ¿La desventaja? En ocasiones, los agentes de atención al cliente no se dan abasto y el proceso se dificulta al no tener la capacidad para resolver todas las solicitudes en un periodo de tiempo corto.
Innovación continua. A pesar de ser un medio tradicional, ha recibido mejoras y avances para establecer conexiones de calidad desde cualquier parte del mundo. En la actualidad existe tecnología, como Voice de AIVO que, con base en la inteligencia artificial, permite que agentes virtuales atiendan cualquier solicitud vía telefónica, de tal forma que los agentes humanos se dediquen a resolver tareas específicas.
Atención por medios digitales
Nuevos usuarios. El uso de smartphones y el ambiente digital en el que crecen las nuevas generaciones, impulsan el uso del internet para resolver por este medio cualquier necesidad. Si las empresas desean atraer nuevos clientes y hacer que permanezcan, lo mejor que pueden hacer es adaptar sus procesos con herramientas digitales que faciliten el contacto entre ambas partes.
Inmediatez y Disponibilidad. Los canales digitales permiten una interacción más sencilla e inmediata. La Inteligencia Artificial (IA) permite que bots respondan y las solicitudes tarden la mitad del tiempo en resolverse, que de una forma tradicional. Además, la IA brinda atención inmediata cualquier día de la semana, por lo que jamás se deja un cliente sin atender.
Ahorro y economía. La tecnología se ha convertido en un gran aliado para disminuir los costos de operación del servicio al cliente. Si los usuarios se han mudado a los canales digitales, ¿por qué no dirigir las energías (y el dinero) ahí? Además, permite tener un control y registro minucioso de todas las interacciones, por lo que las compañías pueden corregir y revisar áreas de oportunidad.
¿Cuál es mejor?
¡Ambos! La atención al cliente debe ser como un traje a la medida para cada quien. Existen compañías que pueden prescindir totalmente de las líneas telefónicas; existen otras que requieren interactuar por ese medio. Lo ideal es que cada una analice sus necesidades y las de sus clientes para brindarles la atención más rápida y efectiva.
Gracias a los softwares que responden, identifican y brindan soluciones de forma inmediata, la atención puede ser incluso complementaria y omnicanal para que los clientes “salten” de un canal a otro conservando su historial y sin perder el hilo de su conversación.
Si estás pensando en mejorar tu servicio al cliente, acércate a los profesionales y comienza a disfrutar la tecnología que transformará a tu empresa. Para más información visita aivo.co
Este conjunto de servicios abarca toda la cadena de valor, desde las instalaciones de recepción a las de fabricación, hasta la distribución final a los usuarios.
¿Buscas llevar tu empresa a los niveles de eficiencia y productividad que necesita para seguir desarrollándose? En ese caso, la nube puede ser tu mejor aliado.
On, la innovadora marca de ropa deportiva con sede en Suiza, ha dado un paso audaz hacia la optimización de su cadena de suministro al asociarse con Verity, un líder en inteligencia artificial y robótica.
Los chatbots ya han empezado a infiltrarse en el mercado a un nivel básico, pero en el futuro podrían convertirse en nuestra fuente de conversación más común.
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grade spiritual weapon Thunder Light Sword in Zhang Guicheng s hand, only the hilt was left The palace master s robe, which is comparable to a high grade spiritual weapon, is also in tatters and charred black Palace Master
Palace Master
Seeing this scene, Wang Qi, Sima Zong and others were shocked and hurried over to check.
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Hearing this, Elder Songjiang also became a little moved.With a casual move, he dropped Feng Wentian s body into the storage ring and then headed towards Tianyuan Pavilion Everyone either bent down to salute or knelt on the ground to send Lu Yu off respectfully After a long, long time, Lu Zhen, the leader of the Great Earth Kingdom, stood up and said with a sigh In the future Cangshan Star Cultivation Immortal World, Lu Zi will be the most respected one.
Their aura, appearance, etc. cannot be seen from their appearance at all Moreover, after releasing her consciousness, facing the vibrations of tens of thousands of mutated poisonous bees, her consciousness was shattered, and her pretty face turned white.When she thought of this, Gou Rui s face became a little weird.
At this time, tens of billions of people around the world watching the live broadcast were extremely shocked.Among the wilderness areas such as the Yudongpingyubeihanyu and so on, he is almost the first person in the divine transformation stage Almost equivalent to half of the A Comprehensive Green Farm CBD Gummies Review: Understanding the Benefits and Effectiveness
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Even I, in my heyday, might not have been Lu Yu s opponent if I didn t count the words of the Mahayana Supreme Mark Blum CBD Gummies: Benefits, Reviews, and Where to Buy
And Gou Rui also said anxiously Lu Yu, the most important thing right now is to leave here first, so as not to be discovered and surrounded by the strong men of the Ancient Demon Clan I m afraid that the strong man with a large forehead from the Ancient Demon Clan just now is The vanguard of the Ancient Demon Tribe, check to see if there are any ambush or other situations ahead The Ancient Demon Tribe always sends out armies, and there are very few people left alone.
When they saw that Lu Yu was not pursuing them, they immediately breathed a sigh of relief and stopped.Originally, the seven major cultivating sects had ruled Cangshan Star for thousands of years, and they were so superior that they took life and death from below, and no one dared to resist But now, except for Lu Ziji, who was an outlier, he actually slaughtered them like pigs and dogs.
However, ever since Lu Yu stepped into Cangshan Star, there have been rumors on the Emperor Star that Lu Ziji will definitely die Because, that is Cangshan Star with countless Nascent Soul stage and Golden Core stage immortal cultivators The strength is simply not something Lu Ziji can compete with on his own And the longer Lu Yu left, the intimidation he had left before began to fade away.
Even the Immortal Vajra Body of Wuwei Temple cannot compare.It can only be said that there is a little hope. Decades later, Lu Ziji might be able to reach the Nascent Soul stage and defeat Elder Yang Rong.
Or a trap will do At this point, Zhuang Yu also felt a little embarrassed and said to Lu Yu Master, the power of the banker I am in is not as powerful as that of Jingshui City, and I am just a disciple in the foundation building stage.Then looking at Shao Zhengqing, How Long Does It Take to Lose Weight with ZumbaClint Eastwood's CBD Gummies: Reviews, Benefits, and Scam Alerts
Lu Yu looked calm and said calmly It s just the seven major immortal cultivating sects.
He was shocked to find that no matter it was He Yan er, Gou Rui, Huan Zixuan, Lian An, Chang Yun These geniuses, even Lian Peng, who had a grudge against Lu Ziji, were all walking behind Lu Ziji.They were simply heartbroken But when I thought that at least my life was still there, and there would be no need to worry about what I had lost now in the future, I comforted myself and calmed down.
Originally, there were Your Guide to GMY Keto Gummies: The Sweet Way to Achieve Your Wellness Goals
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it was extremely ugly This time, they were really embarrassed He was actually blown away by a junior in the Nascent Soul Stage, and it was still ten Gods in the Transformation Stage who joined Can You Fly with CBD THC Gummies: A Comprehensive Guide (uqcoO)
forces If I say this to anyone, I m afraid everyone will laugh to death I don t know how many people in Zhangzhou s world of immortality will laugh at you Even the Northern Cold Territory and the Western Wilderness Territory were filled with countless jeers Notorious And all of this was caused by Lu Yu As the supreme God Transforming Lord, how could they not hate him In an instant, Wan Zhi, the leader of the Wanli Sect, and the other ten god incarnation kings became furious and cursed Lu Yu Lu Yu, since you are so ignorant, don t blame us for being rude Hmph Lu Yu, You are just a Nascent Soul cultivator, even if you are powerful, but you have so much spiritual power, if you continue to fight Experience the Bliss of Kana Premium CBD Gummies: A Comprehensive Review of the Best THC-Free CBD Gu
for a long time, you will definitely die Lu Yu, be more sensible, beg for mercy and retreat, maybe we can still let you live
However, facing these ten deity transforming gods who were extremely threatening, with angry faces and black clouds billowing across their faces, Lu Yu s expression did not change, showing no trace of worry or fear at all.
Wuhua Sect is one of the most powerful immortal cultivating sects with a radius of millions of miles.She must take revenge for this Wait, fellow Taoist Yan Xunnan
At this moment, Gou Rui quickly explained It was Luo Wenxing who wanted to kill us first.
Wisps of spiritual energy swarmed in from all directions, forming a funnel shape, covering Lu Yu s body and spreading And Lu Yu s aura became more and more powerful
I don t know how long it took, but in the middle of the night, suddenly, Lu Yu s brows raised slightly and his ears twitched slightly.
For a moment, I felt happy and a little regretful. The pearls are covered with dust, and the flowers fall into mud Princess Lu Yi glanced at her sister helplessly and said gently I just learned about this news In fact, after saying this, Princess Lu Yi still regretted that she shouldn t have talked about it in public.
Teacher Shen, you know, Mr. Zhang is here now. When he comes, you can talk to me The company that sponsored Zeng Su s Graduation These is in charge of broadcasting, and he was talking to you constantly during those days.Lazy, relaxed, no need to worry about debts, no need to be chased Debt, not so much FitSpresso Reviews – Highly Effective Weight Loss Ingredients or Falsely Proven Fake Customer Claims?
sense of responsibility, wandering in the atmosphere of the school
Just Along the way
Students who knew or didn t know each other subconsciously greeted Zhang Sheng.
All they need is Zhang Sheng to come and sign
When the staff saw Zhang Sheng, their eyes were full of admiration.Please arrange for someone to position the central air conditioner
Zhang Sheng looked at the middle aged woman next to Xu Xuri.
Moreover, he also took the initiative to help the new students negotiate prices.I said you don t have to worry about battery sales
By the way, you have to keep up with battery production capacity.
He needs to resign. Yang Chen is not surprised. Wen Dai listened quietly. Contacted Yang Chen listened carefully and was not surprised at all.Senior county officials came to cut the ribbon in person.
Xu Shengnan was not too depressed. She thought it was quite normal.Especially the first chapter about breaking off the engagement made Xu Bowen a little bit excited.
Under the light, Tang Wu also finished writing his work diary for the next half month.He closed his eyes. Trying to take a good rest. But I can t sleep no matter what. As soon as I closed my eyes, I heard the annoying sound of advertisements and the melody of Ah K Earthmed CBD Gummies Penis Enlargement: Benefits, Effects, and Reviews
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When we met, Li Yanhong felt that something had changed under Fan Hou.You made a call to your cousin in your hometown. You tell your cousin that you hope you can help take care of your parents and pay you a 1000 mg CBD Gummies Review: A Comprehensive Analysis of Efficacy and Benefits (mCpYk)
little less a month
Two hundred thousand
The real life problems were thrown over one by one.
Haha, Teacher Shen
this is the credit of senior sister. Classmate Zhang, come here this time, I think it s more than just drinking Gentle Groove CBD Gummies Cost: Benefits, Reviews, and Value
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calm How do you ask him to calm down Underage What is this concept If this kind of case is really confirmed, it will be a violation of the law, and it will be a fatal situation He was breathing heavily.Under the light. Several architects who came from Jincheng, wearing safety helmets, measured the place where the weed covered open space connected to the sand field inside and out, and 2025 Exposed: Apple Cider Vinegar Weight Loss Myths and Truths According to 150 Nutritionists
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their strength, almost everyone has a high grade spiritual weapon with thirty layers of Dao patterns.Brother Lu, you are finally back At the door of Lu Yu s courtyard, there was a young girl wearing a green Hanfu skirt with a cute face.
Color How is it possible You are safe and sound In Zhao Xuan s eyes, Lu Yuyun was floating lightly in the chaotic void of the Qingmu Boundary Pearl.It s only a quarter of an hour until noon But in a quarter of an hour, it s impossible to Destiny Keto ACV Gummies: 25 Fitness Enthusiasts Share Their Journey to a Leaner Body
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Such speculation made Princess The Benefits of ZzzQuil Sleeping Gummies for a Restful Night's Sleep (USVXm)
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When they got to the extreme, they started yelling curses and returned the same way, preparing to find Lu Yu s trouble.If Lu Ziji died, then she would have nowhere to go.
Not everyone can be like Lu Yu, who can condense the divine golden elixir that is rare to see in all the worlds for thousands of years.What Lu Ziji practices must be more profound and unpredictable Lu Zhen has always been very accurate in judging people, while Lu Ziji is calm and unhurried, not arrogant CBD Gummies Dr Oz Amazon: A Comprehensive Guide to the Benefits and Effects of CBD Gummies (DhxwG)
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Under the old man s repeated urging, He Yan er could only sigh helplessly, glanced behind her with her beautiful eyes, and said softly Okay, let s quickly enter the second floor of the Scarlet Flame Pavilion Experience the Bliss of Hemp Oil CBD Gummies: Unlocking the Power of Nature's Medicine
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The interaction between the two people made other people look confused, especially the people sent by Fan Bangyan.Then, Miao Jin gently touched the disciple s head with his finger.
Within two days, if you don t solve the problem of today s trouble, If that person is brought in front of me, the consequences will not be as simple as today After saying that, he left directly with the person.No worries, glory and wealth. As for Qinghai
without money, I believe that with your ability, Mr.
He got into the venue somehow. The young master was afraid that he would disturb other guests, so he Let s drive them away.It s getting bigger, and you haven t seen the beggars on the roadside in so much trouble Qin Feng felt relieved after hearing her words I am lucky to Hustle Butter CBD Luxe Review – Your Trusted Guide (mwTOT)
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ripped off the buttons of Su Peipei s shirt, exposing her smooth skin on her chest Otherwise, your end will be tragic Su Peipei had never suffered such humiliation, but under such circumstances, she still gritted her teeth and said, You re dreaming Bang As soon as he finished speaking, Du Tianhu slapped him again.
For Du Qingyue, this was definitely more uncomfortable than mocking her.Everyone believed that Qin Feng could not defeat Wu Mian at all, and it was only because of Long Daoling s appearance that he could win.
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be cold in front of me As soon as Liang Shaokang finished speaking, everyone else present was shocked.Hearing this, Du Shixi showed a bit of excitement In that case, can we let this little brother train with us during this period Oh, Lord Qin Long, don t get me wrong, I don t want to poach you.
The movement that I originally wanted to make to call someone was frozen for a moment.After all, although the old Dragon Lord has been missing for ten years, these guys are still in their prime.
Beina is right, there is a gap between circles. Haven t you heard that sentence Don t be tough if you don t agree.Haha, if my second uncle were still here, Tiexian Villa wouldn t be able to expand in recent years.
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was more embarrassing than unpleasant. What Qin Feng and Fan Zhenhai said last time shocked her, a little girl who had just entered the world, and she probably hasn t digested it yet.
7 de cada 10 personas prefieren comunicarse con las empresas a través de una llamada telefónica. Esto se debe a que este medio les ayuda a resolver sus dudas y hacer algún reclamo sin complicaciones técnicas que pueden asustarlos o alejarlos de quien les brinda un servicio.