Por Clayton Da Silva | Director de Soluciones y Logros para LATAM de Zendesk.
Históricamente el Servicio al Cliente ha sido uno de los procesos más complicados para construir y operar dentro de las empresas. Se tiene la mala costumbre de concentrar las energías y, sobre todo, el presupuesto en aspectos productivos y de marketing, haciendo a un lado el paso más importante para “enganchar” a los usuarios: dar un buen servicio al cliente.
Una de las razones por las cuales suele relegarse este proceso radica en la gran complejidad que por años ha representado elaborar un efectivo y eficiente servicio al cliente. Grandes equipos de call center, ventanillas con filas interminables y trabajadores estresados por la complejidad de la tarea de atender a clientes con alguna molestia o duda.
Sin embargo, recientemente esta idea se ha ido desvaneciendo en el pensamiento de los empresarios dada la incorporación de las nuevas tecnologías para la atención de usuarios. En la actualidad las empresas están volteando cada vez más la vista a la inteligencia artificial como una herramienta de gran valor. Empresas vanguardistas tienen a su servicio agentes virtuales con atención personalizada omnicanal, a través de la cual los usuarios obtienen una respuesta inmediata sin importar la hora del día ni el medio que utilicen.
Para lograrlo es importante seguir estos pasos:
Conoce tu empresa
Es imperativo que antes de saber cómo operar con eficiencia tu proceso de servicio al cliente conozcas qué es lo que ofreces, cuáles son tus fortalezas tanto como marca y como producto, así como tus áreas de oportunidad. El conocimiento de la naturaleza de tus productos te dirá el camino para incorporar una estrategia en atención para el cliente.
Conoce a los clientes de tu empresa
Este probablemente sea el paso más importante de todos. Muchos le llaman tener “empatía”, lo cierto es que conocer con detalle las características de tus clientes, sus necesidades y sus inquietudes, te hará resolverá la mayor parte del problema.
Una vez teniendo un análisis de tus usuarios, puedes planear y desarrollar estrategias para que tus servicios y productos atiendan y respondan sus necesidades. Esta es una tarea compleja dado que los clientes suelen cambiar y adaptarse a diferentes circunstancias, mismas que pueden ser ajenas a tu propio negocio, por lo que hacer estos estudios de forma periódica será de gran utilidad para tu empresa.
Pierde el miedo a lo nuevo
¿Robots? ¿Inteligencia Artificial? ¿Agentes Virtuales? Quizá estas palabras parezcan salir de una cinta de ciencia ficción pero son mucho más comunes de lo que piensas. Las redes sociales, portales de Internet y conmutadores telefónicos ya funcionan con agentes virtuales que atienden a miles de usuarios en sólo minutos.
Incluso la inteligencia artificial se adapta y reconoce a los usuarios. No se trata sólo de dar una respuesta automatizada, así que seguiremos viendo a los agentes humanos trabajando en la resolución de problemas complejos mientras los bots se dedican a manejar tareas más transaccionales.
Acude con un experto
Esto de la Inteligencia artificial parece un mundo nuevo lo mejor que puedes hacer es acercarte a una empresa especializada. Con Zendesk, ayudamos a concentrar el conocimiento de los problemas de los clientes y la manera de resolverlos de forma automática, generando respuestas inmediatas y automatizadas a esos problemas sencillos para que los ejecutivos puedan concentrarse en solicitudes de mayor complejidad, contribuyendo así tanto al incremento en el número de casos atendidos como en la productividad de los centros de contacto. Estos sistemas le pueden brindar a los clientes respuestas e información más pertinente de forma automática y con contexto. Esto garantiza que la experiencia de la respuesta automatizada, sea satisfactoria.
Diseñado para que sea sencillo e intuitivo para los clientes, Hitachi IoT Appliance ayuda a los usuarios a lograr rápidamente sus implementaciones de IoT.
Para que una atención por WhatsApp Business sea exitosa, la resolución de las necesidades de los clientes debe darse de forma natural: Entender la intención real de los usuarios y lo que requieren, para proporcionar una experiencia de resolución instantánea.
Even if the medicine you took last month was safe, but you need to take medicine again next month, you must take medicine under the guidance of a doctor.If the liver function is severely damaged, the family members and children will really have to live in pain for the rest of their lives.
He knew that with Du Heng s level, he would be transferred to a higher level hospital sooner or later, but this day came a little faster.The scene was detailed and the art was blocked. The praise of wealth and poverty.
And as I said last time, I am not qualified to practice medicine in the capital.Looking at the spacious and majestic venue in front of him, Du Heng took a deep breath.
But looking at his bloodshot eyeballs, hearing the breath coming out of his nostrils, and looking at his heaving chest, you can tell Naked Cbd Review A Comprehensive Analysis Of The Products Efficacy Od96n2cm And Reliability Krswi 37wa that his emotions have not been calmed down by turning off the web page.But Du Heng just pretended not to see it, and instead talked to everyone, After two weeks of hard work, the vacancy rate of some departments has dropped from 80 to about 50.
You can arrange a better one. What should I do OK, I ll arrange it.After being tense for a whole afternoon, I finally relaxed a little, What happened to those Internet celebrities They were all taken away by the police station.
This should have been good news. but hearing it in Du Heng s ears made his face even more gloomy.Wu Shengnan had noticed Du Heng s abnormality before, and now he was following Du Heng closely like a little daughter in law who had made a mistake.
Normal bowel movements are five to six times a day, or even seven to Eight times, the amount of bowel movement once a day, something was obviously wrong.The mother s heartbeat has resumed. The heart rate is 40 and there is almost no pulse.
Did he ask the technician to blame him However, this old man s addiction to massage is really a bit too big.Brother, what s wrong with you Liao Yuzhu walked out just at this moment, and Wu Shengnan next to her was holding the child with a strange look on his face.
Jin. In tomorrow s interview, if she personally said that the photos and information were not A person edited it randomly by herself, which is more credible than what we said.Are there any newly admitted children No. Then hang up.
Regardless of whether Du Heng had anything to say, he just slapped his ass and left.What he said were all responsible words and cannot be said nonsense.
No. Should we treat it separately For example, treat the erosion and adhesion problems first, and then treat the tumor.Come in, and when I finish writing, you can just take it away.
This disease is consistent with the excessive excess in the upper part and deficiency in the lower part demonstrated in the Nei Jing more than 2,000 years ago.Especially when he thought of the sister from his natal family whom his sister in law introduced last year, Du Heng was even more grateful to Li Jianwei, because if he continued at this pace, if there were no accidents, this matter would definitely be done.
If this kind of situation were placed in a large hospital, it Improving Rest With Mood Cbd Gummies For Sleep Sz794 A Comprehensive Guide Aciha H8bl would definitely be unacceptable behavior, but in a small hospital like the health center, given the special circumstances of these patients, it is okay to go home for the New Year.He quickly ran to the two of them and saw that Ma Yuanhai s son was closer to him, so he checked his condition first.
Some hospitals simply refuse to give them treatment and let us come to the capital to look at them.More. Remember the night of New Year s Eve I was injured while gambling.
He moved up to the edge of the kang, turned around slowly, and just put his legs on the ground.At this time, I finally saw that Du Bing s mother s face was no longer twitching.
5, and even the antipyretics have no effect. It should be suppurative appendicitis combined with diffuse peritonitis.If you can t go down, or if you slow down a little bit, you ll die.
There was a trace of nostalgia on his face as he said it, but it was fleeting.When she heard Du Heng s question, she stopped changing Qicai s pants and said, When I was pulling someone out, my phone fell into the pit.
You can do it. The little Gummies En Best Cbd Gummies For Tinnitus M91 U16p nurse took what Du Heng said.Wang be hospitalized for treatment, or should he go home for treatment Wang Wenlong thought for a moment, Then I should be hospitalized.
Li Chengzu nodded and stopped disturbing Du Heng. He didn t have to give the patient the ointment Du Heng said, but he had to see The Benefits Of Blackberry Sleep Gummies For A Restful Nights Sleep Rzsdd Knx7uss 42yn with his own eyes how effective the ointment was.I feel like I m not in the right state right now. Du Heng said this sincerely.
If we find a temporary replacement, it will be time consuming and labor intensive, and it won t last for a few months.What makes everyone criticize and slander Relax Full Spectrum Cbd Gummy Bears 500mg 2f16 Jala Du Heng the most is not the scores, but the fact that these two scores are linked to everyone s bonuses and benefits.
Du Heng really felt full from the medicine he took last night.Why is it like this Du Heng sat for a while and finally found the feeling he had before.
It s a little too hot and both ingredients are useless.Du Heng assured him, patting his chest. Really Mr. Wu Zhong confirmed again. Du Heng also said with a very serious attitude, It must be true, it s all from my heart.
But she wasn t on the mission alone, there was another veteran going with her.Ms. Zhou nodded gratefully, Thank you, Dean Du. We are all friends, don t be so polite. Before Du Heng left, he specifically went to explain to Cui Guanghai, and then left with Ms.
Knowing that he had met someone who understood today and nothing could be done, he picked up his things and left.Zhang Xintian was helpless again. There were symptoms, tests, and treatment purposes, but there was no prescription.
If she had it twice, or if her body reaction was stronger, I would not dare to accept her.Or use herbicide on your wheat field in the middle of the night.
Old Liao, you are too stingy. you actually treat me to a place like this Isn t this a little inconsistent with your status as a big boss Du Heng pulled out his chair and sat down, and started teasing Liao Quansheng.I was quite happy at the time. I was afraid that the child would think too much, so I went back without asking any questions.
When I called the second time, I hung up after one ring.Then looking at Gao Qin s incredible eyes, Du Heng explained softly, The reason why I refused is because it doesn t make much sense for me to go.
As long as you still have money in your pocket and haven t become a normal person, then you can t even think of being discharged from the hospital.Ma showed a steady smile on his face, Give me your left hand again.
I didn t hear anything wrong, which is even Cbd Gummies Ourv N6m02m5jd worse. Now that he had spoken, Zhang Yongjun stopped talking about face saving issues and asked again, Then what s the problem with the prescription we prescribed before I m not afraid of your jokes, we prescribed it before The prescription is also based on the prescription you used to treat those few cases of tumors, but why did it become what it is now Is our own dialectics wrong, Gummies En Spectrum Cbd Gummies Reviews Ygiclp4y Rfcd or is it that our prescription is not good Du Heng breathed gently.
Director He has said everything he can. Seeing that Director Jia is still so determined, he doesn t want to persuade him anymore.We have to find grass. Du Heng sighed again, At first, I thought it was My Daily Choice 208b87bny Cbd Gummies Hh3x simple and asked my elder brother to raise it.
With his mind made up, Du Heng called Lu Zhongjiang and Yu Haiting to start arranging things after he left.After he goes back, he will definitely be able to figure this out as long as he thinks about it for a little while.
The other was treated in the capital, named Li Qin, with a radius fracture.With Xie Lu s gesture, the injury to the boy s calf was completely exposed, and she looked at Du Heng with an innocent face.
Are hospitals like yours still short of money However, since he was on other people s territory, Du Heng didn t intend Wz1 Reviv Cbd Gummies Reviews Mfhj to make any noise.how could I not know When you go to the hospital every day to take care of that girl Xiaoqiu, your 7yh3bd Green Acres Cbd Gummies Reviews Mtqi sister in law will know that I am doing well.
But the radius is easy to do, and it can be fixed after reduction.He immediately turned around and looked at Du Heng angrily, What are you doing Du Heng was also speechless.
Give it to others at the district level. Du Heng suddenly sighed heavily.When we entered the house, the sky had turned dark.
Although I am a professor now, when it comes to acupuncture, to be honest, Top 48ucmv Ss34 Cbd Gummies L5ul I can be regarded as a rolling pin I know nothing about it.The sequelae of not exercising or working, but suddenly participating in heavy physical labor, made his heart beat faster.
Then I ll tell the truth. Don t worry, good advice is hard to hear but helps practice.Most of the plaster on the wound was still on the gauze.
Especially during the time when I went to the What Is Better Cbd Oil Or Gummies Kt5e 9b93cqx capital, apart from being young and good looking, academic qualifications were also a criterion for many patients to consider a doctor s level of trust with patients.I believe you. Now that I have become like this, why should I be afraid of others lying to me I just don t want to cause trouble to Dr.
Du Heng didn t understand the academic circle, but he knew that he was right to listen to Li Jianwei.He had no desire to contact this woman who was trying to burn bridges.
Du Heng felt a little angry in his heart, but he still took Cbd Hqg2 Gummies E99ki Orlando D1wm a deep breath and controlled it, How much does this medicine cost Seventy eight.Wang Lili has rich nursing experience. When Du Heng reminded her, she had already moved Zhu Minyan s head to the bedside and picked up the spittoon.
The dizziness and trembling hands are basically gone.Du Heng calmed down. Although his eyes were still envious, they were not as fiery as before.
Zhu Fanzhong picked up the phone and prepared to dial again, while nagging his wife beside him.However, he still used the most gentle movements to gently rub the broken bone.
Wu Buwei and the other two remained silent during this period, watching Du Heng quickly solve the problem.
When the patient came out with the prescription, the new doctor was still a little hesitant to ask, but Wu Buwei asked directly, Brother, what is the condition of this patient Isn t it a cold Du Heng put the pen in his hand back into the pen holder and said with a smile, He just has a cold, but the cold is more serious.
When Li Chengzu answered the question, he also smiled knowingly.The place was burning. He quickly took his hand. It was taken away. Did you scratch the skin here Du Ping lowered Is 25mg Of Cbd Gummy Strong Ddtef X3wp his head to take a closer look.
Por Clayton Da Silva | Director de Soluciones y Logros para LATAM de Zendesk.