El respeto por las personas es uno de los principios del Lean, pero a menudo es malentendido y subestimado en su importancia. Este principio es crucial para construir una cultura de mejora continua y, sin él, es imposible avanzar en el camino del Lean.
Si bien la mayoría de las personas estarán de acuerdo con la idea del respeto mutuo, la comprensión real de este concepto suele ser superficial y no se traduce en cambios de comportamiento. Para profundizar en este principio, es fundamental explorar su significado real.
Las definiciones comunes de «respeto» a menudo no se conectan directamente con las prácticas Lean. Por ejemplo, la definición de «gran admiración por alguien» puede aplicarse al entorno laboral, pero ¿cómo se integra en los principios Lean? Otra definición de «respeto» como «evitar interferir», que se refiere al respeto por el espacio personal, resulta aún menos convincente. Ninguna de estas definiciones cotidianas nos acerca al núcleo del «respeto por las personas».
A menudo se usa el término «desafío» para aclarar el significado del «respeto por las personas». Respetamos el valor intrínseco de los empleados al desafiarlos a mejorar tanto ellos mismos como los procesos de la empresa. Esto proporciona una idea más precisa del tipo de respeto necesario para construir una cultura de mejora continua. Sin embargo, ¿cuáles son los comportamientos específicos que permiten este entorno desafiante?
Los Cinco Derechos de los Empleados: El Núcleo del «Respeto por las Personas»
Creemos que el núcleo del «respeto por las personas» se basa en cinco derechos fundamentales de los empleados. Estos derechos son esenciales para cada individuo en la organización, independientemente de su rol, función, nivel educativo, experiencia o antecedentes.
A continuación, describimos brevemente los cinco derechos interrelacionados de los empleados que ayudarán a definir el «respeto por las personas»:
Derecho a la comprensión: Cada empleado tiene derecho a una explicación para comprender por qué se le pide que haga algo. Nada es más desalentador que se le indique a una persona que realice una tarea sin proporcionar una explicación básica del propósito. Esta comprensión es esencial para el compromiso de los empleados y debe basarse en la justificación y el «por qué». Explicar el «por qué» es fundamental.
Derecho a la participación: Todos los empleados tienen derecho a participar en la resolución de problemas y en la implementación de cambios que los afecten directamente. La participación activa conduce al compromiso y la propiedad de los resultados. La resistencia al cambio disminuye cuando los empleados se sienten involucrados y se les permite contribuir a las decisiones. La participación temprana en el proceso de cambio es especialmente valiosa.
Derecho a ser escuchado: Los empleados tienen derecho a que sus opiniones sean escuchadas y valoradas. La participación pasiva no es suficiente; es necesario involucrar tanto la inteligencia como las emociones de los empleados. Cuando las opiniones no son tenidas en cuenta, los empleados pueden desconectarse y dejar de participar activamente. Escuchar y dar importancia a las opiniones es esencial.
Derecho al Éxito: Cada empleado tiene derecho a recibir los recursos y el apoyo necesarios para alcanzar el éxito a corto y largo plazo. La preparación para el fracaso resulta desmotivante, por lo que es crucial proporcionar los materiales, herramientas, información, capacitación y entrenamiento necesarios. El éxito debería ser el objetivo en lugar del fracaso.
Derecho a la humanidad: Todos los empleados tienen derecho a ser tratados con respeto y como seres humanos inteligentes y capaces de contribuir, aprender y crecer. Se debe crear un entorno de igualdad, confianza y respeto mutuo. Reconocer el valor inherente de cada individuo es fundamental.
Las empresas que crecen no lo hacen solo por su producto. Lo hacen porque dominan toda la experiencia del cliente, incluido el soporte posventa. Y eso empieza con una mejor comprensión del término “cadena de suministro”.
Con herramientas de inteligencia artificial, los tutores obtienen capacidades como predecir la calificación que obtendrá un estudiante o caracterizar su comportamiento de aprendizaje, esto es, una disminución en su carga de trabajo».
Expo Cesvi 2018, como cada año, convocará a todos los participantes en la industria de la reparación automotriz, en especial la reparación por colisión.
Los clientes exigen entregas rápidas, seguimiento en tiempo real y un servicio impecable.
Asegúrate de que la última milla de tu cadena de suministro sea un punto fuerte, no una debilidad en tu empresa.
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First of all, the strong man surrounded by purple energy, the purple light blade he shot broke in an instant, not only that, but also his arms were cracked quickly, and countless cracks appeared.To be honest, in their opinion, the other party is too arrogant.
One black hole after another quickly emerged, devouring everything around.No hurry, we ll just wait here until everyone arrives, and we ll deal with it together.
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He had been out for too long and hadn t heard from him.cannot. From then on, they dared not disagree again.
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After spending several days like this, the vitality in Xie Daoyun s body was almost exhausted.If she was removed because of this, it would be a great loss to Bai Yujing.
Zuan was full of slander, but he was also an old pervert, hey, why should I use it You said you could undo his puppet curse Yun Jianyue couldn t help asking.
In the next moment, the Patriarch of the Duan family was hit by the terrifying sword energy and flew backwards.Pupils shrank sharply. He said sharply Are you from the Jianchi Mansion Yes, I am from the Jianchi Mansion.
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That feeling seemed to come from that huge furnace.After the white mist, there may be a wider space. However, he has no detection at all now, because his soul power can t penetrate those chaotic mist at all.
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The dark red dragon also had an arrogant expression on its face.Boy, it seems that you know a lot, and you know that we are divided.
Bloody intestines and internal organs flowed all over the floor, and the pungent bloody smell quickly permeated.He is indeed valuable. The step king has never enjoyed it.
Looking at the back of the two leaving, a sneer appeared on the corner of his mouth.The next moment, the two were stunned. However, Lin Xuan found that with his soul power, he was still unable to fully enter, which shocked him even more.
