El éxito en los negocios va más allá de vender buenos productos a los clientes; la mayor parte de las personas además de buscar obtener algo a cambio de su dinero, quiere una experiencia de principio a fin, la cual es enriquecida por el servicio al cliente, pieza fundamental en la relación entre empresa-consumidor. Para alcanzar la verdadera lealtad de los usuarios, la calidad en el servicio de la atención que se les proporciona debe ser una prioridad.
Si bien a través de los años la forma en que se brinda atención a los usuarios ha ido sufriendo cambios y adaptaciones, este servicio ha recobrado un gran protagonismo desde que las nuevas tecnologías irrumpieron en los procesos de compra de los productos.
La evolución de los canales de contacto
El teléfono fue y reinó durante varias décadas como el medio por excelencia para comunicarse con el cliente. Desde un comienzo, hizo más fácil y rápida la forma de comunicarnos, acortando distancias y aumentando la satisfacción de los clientes, además de permitir una comunicación bidireccional e inmediata.
Posteriormente, con la llegada de Internet, el correo electrónico permitió manifestar cualquier duda o inconveniente dejando un registro como soporte de dicha comunicación.
Con el apogeo y el nivel de penetración de internet en la vida cotidiana, las empresas y los clientes elevaron su nivel de interacción añadiendo la posibilidad de traer la vitrina de sus productos hasta la puerta de sus casas. Aunado a esto, las preguntas frecuentes redujeron el ciclo de contacto y relación con cada caso. Asimismo, se añadió el “chat en línea” con la finalidad de resolver rápidamente los problemas de los clientes y elevando la satisfacción de usuario.
La incursión de los teléfonos móviles incrementó la capacidad de los consumidores para interactuar con las empresas, exigiendo respuestas más rápidas a través de múltiples canales, que ahora se encuentran al alcance de la mano.
En la actualidad, la comunicación de las empresas con los usuarios alcanza las redes sociales, manteniendo un trato directo y personalizado con los clientes quienes activamente manifiestan los aciertos y errores de las empresas, mismas que cuentan con la capacidad de responder y solucionar los problemas que se presentan cotidianamente.
Si consideramos que el número de personas que utilizan la Internet en México se eleva a más de 65 millones de acuerdo al Estudio sobre los Hábitos de los Usuarios de Internet en México 2016 de la Asociación Mexicana de Internet, las empresas se encuentran obligadas a maximizar su atención a través de diferentes canales, siendo congruentes en todos ellos, es decir, entregando la misma experiencia, lo que hace a la esencia de la omnicanalidad.
La asistencia virtual (omnicanalidad + inteligencia artificial)
La tecnología no detiene su paso y se encuentra en constante evolución, por lo cual el servicio al cliente debe mantener el ritmo de dichos cambios. En la actualidad, las empresas atienden a un usuario omnicanal y el reto consiste en tener la capacidad de atender las demandas a través de todos los canales existentes, y ser constante en todos ellos.
El tiempo ha pasado y no sólo han cambiado los canales para ofrecer el servicio al cliente, sino también los consumidores mismos. Según el mismo estudio citado de la Asociación Mexicana de Internet, 77% de los usuarios de Internet en nuestro país entre 19 y 34 años, utilizan su smartphone como medio de acceso a la Web.
De hecho, los latinoamericanos entre 18 y 34 años son quienes pasan 12.7 horas al día usando su smartphone según el IMS Mobile in Latam Study, 2016. Además, en Latinoamérica las aplicaciones más usadas diariamente en el segmento millennial son WhatsApp, Facebook y Facebook Messenger. Por lo que tener presencia en redes sociales es imprescindible para cualquier marca.
Debido a su gran dominio de la tecnología, su necesidad de rapidez en las respuestas, su alto consumo de productos online como redes sociales y su exigencia por asistentes con personalidades desenfadadas, el segmento de usuarios de 18 a 34 años son el mercado ideal para el desarrollo de plataformas de atención y servicio al cliente que transformen la experiencia de los consumidores por completo.
Es así como surgen los asistentes virtuales (conocidos como agentes, bots o chatbots), a través de los cuales se abre paso a la Inteligencia Artificial enfocada en atender al cliente de forma inmediata. AIVO, desarrolladora de software que ofrece una nueva experiencia de interacción entre las empresas y sus clientes a través de soluciones tecnológicas con Inteligecia Artificial, confirma que los asistentes virtuales tienen la capacidad de interactuar con todos ellos al adaptar sus respuestas de acuerdo al canal que estén utilizando, incluidas las redes sociales. Además, los asistentes virtuales ofrecen atención las 24 horas, los 7 días a la semana.
La incursión de los asistentes virtuales en la atención a clientes es el siguiente paso que tendrán que dar las empresas para poder abarcar el vasto universo de comunicación con el que se enfrentan en el presente y así seguir satisfaciendo las inquietudes de los usuarios. Renovarse o descuidar a los consumidores, esa es la cuestión.
Si este año no es la excepción y las ventas se incrementan, es importante estar preparado desde un comienzo, tomando en cuenta los consejos de Microsip.
El acompañamiento es crucial para un mejor funcionamiento de un sistema administrativo, pero por lo regular la consultoría es poco valorada, ya que se piensa que es innecesaria o cara.
These 100 people will officially become the first batch of Purple Mist Guards in Purple Mist Villa.Luo Chen, who had been observing the wooden box with his senses, suddenly discovered that except for two of the six major families who were drawn into the same group, the other four families did not meet together.
Has it really been worked out Although he knew that such a day would come, when the day came, Luo Chen felt as complicated as Luo Tianhe and others.He has witnessed his extraordinary archery skills in the past two days.
How could Luo Chen dare to be too powerful As soon as the beggar made a move, Luo Chen immediately pulled out the thunder knife.We re really chasing you, run At this moment, everyone also saw the black spots behind them, and they beat the camel The Benefits and Effects of Jolly Cannabis Gummies (ECrIi)
crazily.
After a while. Luo Tianhe hesitated and said, Dad Do you think Chen er will be in danger Probably not Luo Zhennan Reality Check: Apple Cider Vinegar for Weight Loss in 2025 – Is It the Real Deal?
knew what Luo Tianhe meant, shook his head and said, This senior doesn t look angry, and He saved us just now, so he shouldn t embarrass Chen er.Although he knew that the Zong family had always had this ambition, he did not expect that the Zong family would launch an attack today.
Ze er Luo Tianyu heard the sound, roared, dropped the suppressed Lu family warrior, and tried to rescue him, but the Lu family warrior s eyes turned hard, and he retreated instead of advancing, attacking Luo Tianyu repeatedly.The purpose of Centrum Mens Gummies: A Comprehensive Guide to Men's Health and Wellness (qlXWP)
creating a long stretch of clear road ahead is to let people lower their guard and then fall into a pit at this end.
As long as Tianxiang Tower is not demolished, the shopkeeper and waiter will not be demolished.Yeah Mo Tianqing smiled cheerfully and asked, Do you two have any issues with Sun Ji Huh Luo Chen and Zheng Xiaoliu looked at Mo Chrissy Metz’s Struggles and Triumphs in Weight Loss
Tianqing doubtfully.
Today, I will give the general face and let these soldiers go.Since the Cao Gang was destroyed, that old guy was a time bomb.
Luo Chen s sudden appearance also attracted the attention of some people.How can he Not sure What s more, that is the elixir that can allow a force to stand for a thousand years With cruelty on his lips, Jian Wutian sat at his desk and quickly wrote a few letters, then ordered them to be sent out.
It is as big as a calf, and judging from the aura it exudes, it is obviously a beast that is equivalent to a third rate human warrior.Seeing the beautiful woman flowing out of the second rate peak realm, Luo Chen narrowed his eyes and stopped.
The other Iron Wolf Guards attacked Zheng Xiaoliu together.Yelled, took a serious look at the white berries, and then curled his lips disdainfully.
he would only seize on things that were beneficial to him, so he said Whether you admit it or not, Yu er is your cousin.Hearing this sound, Luo Chen and the others eyes lit up.
Hmph As time went by, a group of people chased further and further away.Zhang Yes The reward is the prescription of Snow Shendan, no matter the price Damn it Luo Chen turned around and left, opened the door cloth, and walked out of Feixin Drug Store with a sinister look in his eyes.
He shrank his neck and turned around and left Can t beat me Let s go for a walk Everyone smiled when they saw this.The thundering sword was instantly unsheathed, and with a flash of light, Luo Chen flew towards him.
But after the goshawk flew closer, it did not land.The Millennium Spiritual Milk is located in the Demon Cave in the middle of the Demon Abyss.
Yes, young master. Li Hu responded, dragging Li Yisheng towards the side.Ho ho Luo Chen opened his mouth and roared, looking like a mad man, holding his head in his hands and throwing it wildly.
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Luo Chen smiled coldly, waved his thunder knife and fought with them.Then, the old Taoist Xuanyang of the Wudang Sect smiled and nodded That s so Let them learn from each other Oh Xuan As soon as Old Taoist Yang finished speaking, a young warrior at the table next to him stood up in vain, took his sword, and quickly rushed towards the stage in the courtyard.
Yin Shanyue hurriedly took back the shovel and gave up on killing the coquettish young man.Whoa The sword pierced the air, and Ning Ling s hand holding the sword flipped over, and the blade sliced Luo Chen s neck again.
Lu Binglan s pretty face was pale, but in this pale expression, she revealed incomparable determination We want to go together, let s rush out Liang Yuzhu Struggling to resist the attack of Xunhai Yaksha, with his hair disheveled, he shouted Our spirit beasts are all seriously injured, and the flying sword is slow, which will hold you back.
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of the Yaoling Mountain in this ancient demon world is made of Dominated by human monks Just like the Huanhai Cave in the north of the Xingyan Islands, there are also many monster zombie puppets.He didn t know what kind of medicine Ye Ling was selling in the gourd, and he was stunned for a long time.
The ancestor of Tiandan heard what he said. Brother, it was obvious that he missed his old relationship and couldn t help but feel relieved.Such an opportunity is a once in a lifetime opportunity Lu Binglan smiled slightly My sister in law has just recovered and needs to rest for a while.
He was shocked and angry, but he was still very confident about breaking out of the formation.Ye Ling injected mana into the ghost talisman again, and wherever the black energy lingered, countless ghost soldiers and generals appeared from it, all with Kim Kardashian Weight Loss: Secrets to Her Diet Success
ferocious faces, holding strange shaped weapons, fighting with other barbarian cultivators.
The more it looked, the more it looked like a poison elixir He deliberately abandoned it and ran away far away, but his soul was seriously injured and he couldn t even control the flying sword.It was going to be a mess. When he heard Ye Ling s words, it was like a thunder exploded in his mind The soul of King Xiwu trembled and said The Benefits of L Theanine Sleep Gummies for a Restful Night's Sleep (DxqPY)
I am Xu Zhang My father, King Xiwu Xu Yunzhao Since you have found out my origin, please help me find my father.
My lord, just open the water palace scroll slightly, let the little one spread out his spiritual consciousness, and identify the path of the past.He knew that his master had already made an idea, so he asked, According to the captain s wishes, are we waiting here Ye Ling nodded Well The spiritual energy here is very rich, which is perfect for meditating and breathing It is also advantageous for us to come first, and we can occupy the place with the strongest spiritual energy.
However, when you enter, your bearing is extraordinary.Golden Crow The clan leader said to Bingdie and Old Catfish in a deep voice These three people are the leaders of the three major forces of the Aolai Kingdom.
On this day, Ye Ling suddenly Weight Loss Face-off: Active KETO Gummies vs Now Keto Carb Blocker Gummies
received a message. The transmission talisman engraved with the White Dragon was crushed, and the voice of the ancestor of the Immortal Sect, the Venerable White Dragon, was heard.Even if he bought it at a high price, he still lost a lot of spiritual stones, but he must not lose face in the eyes of the public, so Young Master Cang Lang With a sullen face, he shouted, I ll give you one hundred thousand spirit stones Twelve thousand The yellow robed cultivator didn t give Revolutionize Your Prostate Health: How CBD Gummies Can Help with Enlargement
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anger or because his heart was bleeding.
Over the past few days, the Zhenghai Pioneer Army has gathered more than 200 people.Ye Ling felt that it looked very familiar, and based on the radiance of his Judging from the spiritual pressure of the late stage of the golden elixir, Ye Ling immediately recognized it and said loudly This is the second elder of the Fuel Your Journey with Harmony Leave CBD Gummies: A Game-Changer at Gas Stations Everywhere
Spirit Talisman Immortal Sect, Lin Yusheng The second elder Lin Are you okay Since the last time Ye Ling passed by the coast, , met Lin Yusheng, the second elder of Lingfu Xianmen who was stationed here, and took Ye Ling to pick peach leaf corals together.
The three girls Hongtang, Xiaotao and Qingwan were worried and followed the blue female disciples of Youyue Immortal Sect into the inn.Seeing that they were going, the young master of the Canglang Barbarian tribe also said Since we are on the same journey, I will lead you there It s good to have someone to look after you along the way, so as not to be killed by the poisonous girl from the Toad tribe that day For a moment, everyone started to shout.
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elders of the Dixuan Immortal Sect and the Lingfu Immortal Sect who were supervising the judging next to the Yi Lei immediately prepared a bag of spirit stones and an exchange jade slip engraved with three hundred battle merits for each of the three Hongtang girls.I wonder what the senior s instructions are She did not dare to say that anyone was missing except the ancestor of Tiandan, so she could only respond cautiously.
Peace, until then, you can go wherever you want and stay in Zuihua Manor as long as you want, and of course my cousin will entertain you.I agree Fellow Daoist Cui is right Go aside Zhou Don t think that because you are so powerful, you can ignore me.
Finally, at Ye Ling s request, Tang Hong agreed to send people to guard the southern foot of Chaoyang Peak, and no disciples of the Immortal Sect were allowed to approach, so that Ye Ling could concentrate on refining elixirs.Yes, there are also beast control immortal sects, most of them are brave people.
He could never ride a demon dragon and run amok. But now, everything is different from the past Ye Ling has this identity and the strength.The ancestor of Tiandan twisted his Can Adults Take Lil Critters Gummies: A Comprehensive Guide (gNSHE)
beard and said with a smile You can just take it with confidence.
No matter what, it s not easy to come here like this.Because every storage bag that Ye Ling stored in the Xianfu cabin was filled with various top quality elixirs up to the seventh level.
But Ye Ling was relaxed. There is no need to take action personally.Every time they blow, a lot of vitality will be consumed, unless the Ancient Fishing Tribe is in a critical moment and the people of the tribe are desperate.
Don t say You are playing with your own life, even if I have to cut off one of my hands, I am not willing to do it.Not only because the Eagle Squad is now famous and majestic in the Martial Arts Temple.
Yanzi was originally excited and wanted to give Qin Feng a surprise, but he was directly told by Zhang Quyang When she came out, she wrinkled her pretty nose and secretly stuck out her tongue at Zhang Quyang from behind.It s sexy without looking vulgar. However, she did not choose to wear high heels like other girls.
Qin Chuan and I were also impulsive at the time. Unexpectedly, our momentary kindness turned out to be a white eyed wolf, so we were so angry that we taught them both a lesson.He got his wish
Everyone else was in a depressed mood after coming out of Splashing Star Hall.
Qin Feng fell asleep after entering the hotel, but this night, some people were destined to stay awake all night.It was said that he asked Dou Longyang to be his dog, but in fact he saved his family.
as long as you have this heart, let s finalize the transfer first.So even if he gets angry again, he can only endure it in the end.
Aren t I greedy I ve long wanted to come back and eat the sheep and scorpions from this restaurant.the name of Chen Chuqing s mother was clearly written on it, and there were also fingerprints and private seals, all available.
After these people came down, they first lined up in two rows, and then they saw the people behind walking down leisurely.Although they are not as good as you, they are both the same.
But what about Qin Feng In front of him, even a character like Jiang Yunshu can suppress him 6 Cozy Benefits of Best Organic Green Tea for Weight Loss During Winter Holidays
After listening to Mrs.However, even though the sword energy was already in front of him, Qin Feng remained motionless, not even looking at Du Qingyue s sword.
No matter how you say it, Wu Mian is also ranked in the top five among the top ten geniuses.And the women
She bit her lip, and her clenched fingers turned white Yes Use them as prizes and give them to outstanding disciples in the martial alliance as toys for fun.
Qin Feng still frowned and asked Are you going to be okay I What could be the problem Yehuang curled her lips indifferently If you want to touch me, you have to see if someone The Best CBD Gummies for COPD: Empowering Natural Relief from Chronic Obstructive Pulmonary Disease
will agree, and you also have to ask if the gun in my hand will agree
She changed the topic, Beautiful eyes were bright Why, are you worried about me Yeah.
Let s talk about Qiu What the hall master means is that if I come to interrogate you, can you believe it She said this very domineeringly.In fact, many of the people who came today had never seen Wu Mian before, and they only came here for the title of The Prodigy of the Martial Alliance.
Qin a satisfactory opponent Qin Feng shrugged indifferently Although I am not tired, I can t live up to Mr.Tang Kexin and Miao Jin couldn t help but look around.
She looked at Song Qinghui with a cold face and said, You are the one who is shameless.
At this time, Kong Hui continued Two hours after sending out the precise coordinates, they hurriedly reported that they had accidentally mastered important information about this overseas organization, and had also obtained evidence, and 5 Amazing Shark Tank Power Keto Benefits for Optimal Health
had not been discovered by the overseas organization.What is more likely is that Lin Beichen is at the top of the mountain
At this point, he paused, and then continued We all know the specialness of Lin Beichen, but I don t think Elixinol CBD Oil Review: A Comprehensive Guide to the Benefits and Effectiveness of Elixinol Products (zzfAn)
that if he was in the crater, he would still be alive when Jingli Mountain erupted.
Okay. Lin Beichen nodded, but then he frowned, thought of something, and said If you want to use my full strength, you must have my Thunder Tribulation Sword.There is no reason for him to continue talking nonsense to frame classmate Lin Beichen.
Zou Huaide nodded helplessly. At this time, one of the traffickers couldn t help complaining I really don t know why the boss is obsessed with these children on the list Yeah.However, they just muttered in their hearts and no one said anything.
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times a day So, if there are no thunderstorms, the electrical elements in the sky and the earth will gradually be diluted, and eventually there will be no electrical elements in the region at all Judging from the current situation
It will be more than half a month before the imperial capital If it doesn t rain, the electrical element in this world will completely disappear.
He quickly ran into the cave, looked at his parents who fell on the ground, quickly lifted them up, leaned against the wall, and then checked them carefully.So, he simply packed up the goat, and then called the shop owner in.
He was halfway through his words, and it sounded like he was talking about the most critical moment.And
after such a long time of creating the law. He understands better that this kind of thing cannot be rushed.
Just like if you keep staring at a Chinese character, you will find that you gradually don t recognize the character.When it came to a stop, it hit the handrail of the front door with a loud bang.
Just focused on this one tree What s so special about this tree Lin Beichen couldn t figure it out.If you want to practice martial arts, you should also practice ancient traditional martial arts, which is the real national martial arts.
Por Martín Frascaroli | Fundador y CEO de Aivo.