Por Clayton Da Silva | Director de Soluciones y Logros para LATAM de Zendesk.
Históricamente el Servicio al Cliente ha sido uno de los procesos más complicados para construir y operar dentro de las empresas. Se tiene la mala costumbre de concentrar las energías y, sobre todo, el presupuesto en aspectos productivos y de marketing, haciendo a un lado el paso más importante para “enganchar” a los usuarios: dar un buen servicio al cliente.
Una de las razones por las cuales suele relegarse este proceso radica en la gran complejidad que por años ha representado elaborar un efectivo y eficiente servicio al cliente. Grandes equipos de call center, ventanillas con filas interminables y trabajadores estresados por la complejidad de la tarea de atender a clientes con alguna molestia o duda.
Sin embargo, recientemente esta idea se ha ido desvaneciendo en el pensamiento de los empresarios dada la incorporación de las nuevas tecnologías para la atención de usuarios. En la actualidad las empresas están volteando cada vez más la vista a la inteligencia artificial como una herramienta de gran valor. Empresas vanguardistas tienen a su servicio agentes virtuales con atención personalizada omnicanal, a través de la cual los usuarios obtienen una respuesta inmediata sin importar la hora del día ni el medio que utilicen.
Para lograrlo es importante seguir estos pasos:
Conoce tu empresa
Es imperativo que antes de saber cómo operar con eficiencia tu proceso de servicio al cliente conozcas qué es lo que ofreces, cuáles son tus fortalezas tanto como marca y como producto, así como tus áreas de oportunidad. El conocimiento de la naturaleza de tus productos te dirá el camino para incorporar una estrategia en atención para el cliente.
Conoce a los clientes de tu empresa
Este probablemente sea el paso más importante de todos. Muchos le llaman tener “empatía”, lo cierto es que conocer con detalle las características de tus clientes, sus necesidades y sus inquietudes, te hará resolverá la mayor parte del problema.
Una vez teniendo un análisis de tus usuarios, puedes planear y desarrollar estrategias para que tus servicios y productos atiendan y respondan sus necesidades. Esta es una tarea compleja dado que los clientes suelen cambiar y adaptarse a diferentes circunstancias, mismas que pueden ser ajenas a tu propio negocio, por lo que hacer estos estudios de forma periódica será de gran utilidad para tu empresa.
Pierde el miedo a lo nuevo
¿Robots? ¿Inteligencia Artificial? ¿Agentes Virtuales? Quizá estas palabras parezcan salir de una cinta de ciencia ficción pero son mucho más comunes de lo que piensas. Las redes sociales, portales de Internet y conmutadores telefónicos ya funcionan con agentes virtuales que atienden a miles de usuarios en sólo minutos.
Incluso la inteligencia artificial se adapta y reconoce a los usuarios. No se trata sólo de dar una respuesta automatizada, así que seguiremos viendo a los agentes humanos trabajando en la resolución de problemas complejos mientras los bots se dedican a manejar tareas más transaccionales.
Acude con un experto
Esto de la Inteligencia artificial parece un mundo nuevo lo mejor que puedes hacer es acercarte a una empresa especializada. Con Zendesk, ayudamos a concentrar el conocimiento de los problemas de los clientes y la manera de resolverlos de forma automática, generando respuestas inmediatas y automatizadas a esos problemas sencillos para que los ejecutivos puedan concentrarse en solicitudes de mayor complejidad, contribuyendo así tanto al incremento en el número de casos atendidos como en la productividad de los centros de contacto. Estos sistemas le pueden brindar a los clientes respuestas e información más pertinente de forma automática y con contexto. Esto garantiza que la experiencia de la respuesta automatizada, sea satisfactoria.
El almacenamiento por contrato combina la rentabilidad del almacenamiento público con servicios mejorados y seguridad exclusiva. Sin embargo, antes de firmar, las organizaciones deben evaluar todas las opciones para asegurarse de que este tipo de almacenamiento cumpla con sus objetivos y prioridades. La elección correcta garantizará la eficiencia y el éxito en las operaciones de su negocio industrial.
El PHU-111 Wacom Clipboard es un smartpad que permite a los usuarios rellenar y firmar documentos al estilo antiguo, usando tinta en formularios de papel normales y convertirlos a formato digital en tiempo real.
El gerente de Proyecto tiene que encontrar el balance ideal entre las acciones que sus clientes realizarán para mejorar el medio ambiente y los beneficios tangibles que obtendrá por las inversiones que realice al respecto.
Poor, the only thing that is lacking is time. Huo Lingshi snorted too much, But your combat power is special, so you can t judge it simply by your realm.Follow the matter in a hurry, and I hope sister Dao Yun will not be offended.
Naturally, I have heard these things before, and there was an excited expression in my eyes Only such a person is worthy of being my opponent.Wang and Zhang happened to be here with the Habayashi Army.
Fortunately, most of the impact force was blocked by Xi He, Liulong and the golden chariot.I thought in my heart that the other party would definitely pay a huge price for using such a terrifyingly powerful weapon, so there was no need for me to fight recklessly.
Now that the Sun Shooting Bow still has the last arrow bestowed by the Heavenly Emperor himself, it is not impossible to kill the Demon Emperor.Wait, does Zaun understand this She thinks that she knows Zaun well, and she has never heard of him having such a talent before.
Sensing the more or less hostility between the two, Zu an smiled, and didn t bother to explain, now he is playing against the Demon Emperor and Zhao Hao, so how could he care about these things.How can there be such a gorgeous pregnant woman like you.
And there are more than tens of thousands of these lasing swords After a round of firepower washed the ground, a fan shaped open space appeared in the area closest to Habayashi Guard.This world is like this, everything has a measure, and life is priceless is just Unveiling the Secret: Biolife Keto Gummies Reviews Are In!
what people talk about, but in fact, everyone has a steelyard in their hearts.
The sixth uncle looked at him Oh, if this is the case, then the old demon emperor must have passed on his cultivation Is it for you Prince Jinwu s expression froze when he heard that, this was his biggest weakness.In front of me, there is obviously no big difference between the grass and the previous ones, but since Zu is very clear, the Diet Soup Recipes to Lose Weight: A December Guide for Canadian Foodies
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Yan Xuehen frowned Is it in your eyes Who cares Are they all bad people Yunjian Yuefeng s eyes were fixed Bingshi girl, you don t know when you have been betrayed by someone.These things are often not good enough. The secret of passing on, even if you want to learn it, you can t Are Keto Gummies the New Trend in Low-Carb Snacking? Get the Scoop!
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It didn t take long for the Demon King to have a headache and the five declines of heaven and man were approaching.Bursts of black air scattered around his body, and the sun in the sky came out of the clouds and scattered on the ground.
Yu Yanluo is good at trying to figure out people s hearts, and immediately cooperates with soft words to ask for it.
It s a bad thing, isn t it rare Lin Haoming asked before tasting a piece.My voluntary advance and concession made me Xiaosong breathe a sigh of relief, let my own brother come over to greet me, and let Feng Shijian come over to drive, not to tell the world that as long as I am a minor minister under the court, I am not my Wei Nao, I am Being able to win all the honors, he will once again be molded by Xiao Wei as a model of virtuous and loyal emperor.
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while, and mentioned difficulties, but after discussing countermeasures, none of them opened their mouths.You understand Lin Haoming agreed. Before walking back, two guards took control of two rooms.
Tell you, you will give me a happy The woman asked desperately.You know that your request is not too much, but you really have nothing to do.
Although everyone can t share the mana to break it, after all, everyone has no limit to bear.This statue is made by myself. It has spirituality and contains a certain amount of Taikang Empress s magical power.
Maybe we went directly to the outside of the swamp.If so few people come to attack your camp, you may not be able to hold it.
Even in the city of Yongzhou Prefecture, many people were infected with the fire plague.When Lin Haoming was still looking around for seven weeks, An Rumiao also came Comparing the Top Keto Gummies: How to Choose the Best for Weight Loss
over, but you also showed surprise before you came over.
Brother Lin is wrong. In fact, Brother Lin can also see that your sister has a deep love for Qiniu.The defenders of Fenghu Lake have the advantage of the water army, but Lin Haoming used the 2025 Christmas Special: Weight Watcher Gummies for Festive Fitness in Canada
previous method of the Sanman to deal with Daxia, and directly built a dam to store water in the upper reaches of the Pingjiang River.
After all, among the most direct participants, the one who survived had the lowest position.However, Xiong Xuzhi said That s true. When His Majesty was dying, thinking back to the princes, only the Fourth Palace was with the soldiers and fought bloody battles with the enemy when the state of Chu was in crisis.
Obviously, the so called envoy last time really saw Lin Haoming s powerful strength.He should kill so few people. He is going to kill himself.
A small group of leaders immediately gathered to discuss what Hu Qingyan meant, the worst thing was to send someone to contact the other party and ask what was going on.Indeed, it s up to Xiaojia. Huang Sen gestured. Does my mother have the strength of her natal family In the royal palace, power represents very little.
It seems to be infected with a serious disease. Could it be poisoning He Zhenting asked.But when we thought about it, Wei Ting really rushed over , Before jumping down, he directly Ben Napier Weight Loss Journey: 8 Key Strategies for a Healthier 2025
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Then let Xinlong Kingdom s artillery fire directly at the other coalition forces.Lin Haoming had heard about the light curtain between Liweihai and Bianhai for a long time.
Let the envoys come in. Qu Xiong also knew what King Chu meant, but he also understood that he had to rescue a few fortresses first, but now he couldn t go back at all.Wei Wang seemed to have mustered up his courage before he finished speaking.
Lin Haoming tentatively said. Yihai also smiled and said What he said was wrong.When Lin Haoming saw me, he had two charming men on his right and left arms, the contrast was really shocking.
The two sides fought directly, a great battle broke out, and terrifying energy swept all directions.This time, Lin Xuan not only used the magic breaking sword array, but also used the power of the dragon sword soul.
No this is a gorgeous dividing line novel users please remind Please pay attention to rest your eyes when reading for a long time.You know, King Li has already used the Sirius battle body, which is even more terrifying than the previous defensive power.
Fuck, it seems that you really don t know Please pay attention to rest your eyes when reading for a long time.One piece is also love, definitely better ps. Here is today s update.
In the sky, a white giant figure emerged, completely condensed from sword energy.Boy, since you came here to die by yourself, you can t blame me.
But don t worry, after I get the peerless treasure, if I m in a good mood, I can reward you with a practice or two, which will benefit you for Does Apple Cider Vinegar Lead to Healthy Weight Loss?
the rest of your life.Boy, I advise you to surrender obediently, kneel on the ground, and hand over all the treasures.
My name is Lin Xuan. Say it, Lin Xuan s figure flickered , directly left here.Can t tell the difference at all. Their gazes enveloped Lin Xuan like autumn water.
Seeing that all the defenses were blown away, the surrounding powers roared angrily.When Bai Zijing s sword qi slashed at the black basalt, he made a sound that shook the sky.
Everything was shattered How is this possible The people in the fifth branch went crazy when they saw this scene.In an instant, the Spirit Fire King and Tianshuang In How Many Days Can You Lose Weight ?
King were restrained and sealed.
The second level is not in the Taiyi Dynasty, but in a special space.With Lin Xuan s current strength, he can exert 12 points of strength.
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has to show a little strength, let these ancient families and masters pay attention, and then use the power of these ancient families to break the formation.The next moment, Lin Xuan roared to the sky, and the power of his divine body exploded, cracking the ice.
give it to me. Heishan left, went out, exuding a terrifying aura, Lin Xuan was shocked Can it work Although this old guy was a great saint before, but his current strength has not been fully recovered, right Just you, trying to fight all of us Fairy Zilian sneered.what s the situation He was stunned. Was the ancient bronze coffin opened by Montenegro Send him a fortune, what is it Netizens please remind Please pay attention to rest your eyes when reading for a long time.
At the same time, they were also angry. What happened, these strong men from Misty Peak went to investigate.He probed carefully, and found that the last blow, a monstrous phantom emerged, covering everything, he couldn t see clearly at all.
Good boy, you dare to snatch the treasure in front of me, I want to see if you can take the treasure away when you come out Zhan Cangsheng s eyes were full of murderous intent.He didn t act rashly, which made him mad. If there was Keto Drive – ACV Slimming Sweets Showdown: Keto Drive Takes on ACV Gummies
no Xuantian Ridge, he would definitely be able to slap him to death.
It will take a few days for you to arrive here. Just to catch you, I m here to tell you the news.Young Master Xiaoyao s complexion became ugly, and a sharp brilliance appeared in his eyes, and he resisted.
This is the gorgeous dividing line Respectfully, You Liang is sneering in front of you, Tianlei Palace, are you also qualified to talk to me Killing you is no different from killing an ant.Fu Hongye walked over with big strides, and said coldly Netizens please Weight Loss Gummies That Actually Work Reviews: How 5 American Millennials Triumphed in Their Fitness Journeys
remind Please pay attention to rest your eyes when reading for a long time.
The other ancient aristocratic families, the great religions of the world, did not dare to move forward at this moment.What Purple Mansion Has Feng Shaoqing joined the Zifu Countless people were shocked.
This is a gorgeous dividing line br Outside the ancient city of Qiankun, countless people are rushing towards this side.Boom, the next moment, he went out, the two fought, the sky collapsed and the earth shattered, and tens of thousands of mountains collapsed, and nothing could stay where they passed, the physique of these two people is really too strong , Countless people were shocked.
Before he could finish his sentence, he saw a fist and slammed towards him.The two began to plan secretly. For this, Lin Xuan made sufficient preparations, arranged a lot of formations, and even refined a clone.
It is impossible to control thousands of monsters at the level of a holy king in an instant.If I m in a good mood, can I consider letting him go What an arrogant boy, the faces of those around him became very exciting, Can come here, which one is not Tianjiao and the strong family At this moment, they searched one after another, what is the purpose of these people, but after searching around, they found that there did not seem to be such a Enrich Your 2025 Weight Reduction Endeavor: A Comprehensive Examination of Apple Keto Gummies
person in the ancient city of Shengyuan.
This is also an ancient unique skill, but it is very difficult to cultivate.Some How Triplex Keto Gummies Can Help You Achieve Your Dream Body
people looked at Lin Xuan, and sneered, boy, you are very lucky Well, you can live for a while longer, but you are also in the middle stage of the Holy King, and we will enter the same trial ground, unless you are too timid to enter, otherwise.
I dare not use it, because it is a taboo martial art, and it is not allowed to appear in the world.Sensing this aura, the armored man also frowned, this is our Misty Peak s Four Beast Cauldron, and you actually got it What shocked him even more was that the power of the Four Beast Cauldron cast by the opponent was much more terrifying than he had imagined.
Lin Xuan was delighted and absorbed it with all his strength.
Por Clayton Da Silva | Director de Soluciones y Logros para LATAM de Zendesk.