Por Clayton Da Silva | Director de Soluciones y Logros para LATAM de Zendesk.
Históricamente el Servicio al Cliente ha sido uno de los procesos más complicados para construir y operar dentro de las empresas. Se tiene la mala costumbre de concentrar las energías y, sobre todo, el presupuesto en aspectos productivos y de marketing, haciendo a un lado el paso más importante para “enganchar” a los usuarios: dar un buen servicio al cliente.
Una de las razones por las cuales suele relegarse este proceso radica en la gran complejidad que por años ha representado elaborar un efectivo y eficiente servicio al cliente. Grandes equipos de call center, ventanillas con filas interminables y trabajadores estresados por la complejidad de la tarea de atender a clientes con alguna molestia o duda.
Sin embargo, recientemente esta idea se ha ido desvaneciendo en el pensamiento de los empresarios dada la incorporación de las nuevas tecnologías para la atención de usuarios. En la actualidad las empresas están volteando cada vez más la vista a la inteligencia artificial como una herramienta de gran valor. Empresas vanguardistas tienen a su servicio agentes virtuales con atención personalizada omnicanal, a través de la cual los usuarios obtienen una respuesta inmediata sin importar la hora del día ni el medio que utilicen.
Para lograrlo es importante seguir estos pasos:
Conoce tu empresa
Es imperativo que antes de saber cómo operar con eficiencia tu proceso de servicio al cliente conozcas qué es lo que ofreces, cuáles son tus fortalezas tanto como marca y como producto, así como tus áreas de oportunidad. El conocimiento de la naturaleza de tus productos te dirá el camino para incorporar una estrategia en atención para el cliente.
Conoce a los clientes de tu empresa
Este probablemente sea el paso más importante de todos. Muchos le llaman tener “empatía”, lo cierto es que conocer con detalle las características de tus clientes, sus necesidades y sus inquietudes, te hará resolverá la mayor parte del problema.
Una vez teniendo un análisis de tus usuarios, puedes planear y desarrollar estrategias para que tus servicios y productos atiendan y respondan sus necesidades. Esta es una tarea compleja dado que los clientes suelen cambiar y adaptarse a diferentes circunstancias, mismas que pueden ser ajenas a tu propio negocio, por lo que hacer estos estudios de forma periódica será de gran utilidad para tu empresa.
Pierde el miedo a lo nuevo
¿Robots? ¿Inteligencia Artificial? ¿Agentes Virtuales? Quizá estas palabras parezcan salir de una cinta de ciencia ficción pero son mucho más comunes de lo que piensas. Las redes sociales, portales de Internet y conmutadores telefónicos ya funcionan con agentes virtuales que atienden a miles de usuarios en sólo minutos.
Incluso la inteligencia artificial se adapta y reconoce a los usuarios. No se trata sólo de dar una respuesta automatizada, así que seguiremos viendo a los agentes humanos trabajando en la resolución de problemas complejos mientras los bots se dedican a manejar tareas más transaccionales.
Acude con un experto
Esto de la Inteligencia artificial parece un mundo nuevo lo mejor que puedes hacer es acercarte a una empresa especializada. Con Zendesk, ayudamos a concentrar el conocimiento de los problemas de los clientes y la manera de resolverlos de forma automática, generando respuestas inmediatas y automatizadas a esos problemas sencillos para que los ejecutivos puedan concentrarse en solicitudes de mayor complejidad, contribuyendo así tanto al incremento en el número de casos atendidos como en la productividad de los centros de contacto. Estos sistemas le pueden brindar a los clientes respuestas e información más pertinente de forma automática y con contexto. Esto garantiza que la experiencia de la respuesta automatizada, sea satisfactoria.
COPY
¿Sabías que las soluciones de selección por voz han evolucionado para trabajar en conjunto con robots móviles autónomos (AMR) en los almacenes? Además de mejorar la precisión en la preparación de pedidos, estas tecnologías mantienen a los trabajadores con las manos libres, permitiéndoles enfocarse en tareas críticas.
La donación de Bayer fue el primer cargamento recibido en almacenamiento seguro en la Ciudad de México donado por Kuehne + Nagel International, que servirá como centro principal de logística para Direct Relief México.
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I have some things that I need to take a step forward.Build a
sun Tik was stunned for a moment, almost thinking that the magic star was joking with him.
It was also that small counterattack that had to capture one of the two important territories Everything goes well but bad
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Mist read anxiously based on the information given in the code book.It s like this Glenn stretched out his right hand, closed his eyes and began to sense and create electricity.
Under the suppression of the domain, the latter had almost no ability to resist, and was defeated.They were able to escape to the Kingdom of the Dead.
Jionny, have you seen the movie a few days ago That Dave is so smart.After researching the body of magic and energy and finding the way to be promoted to legend, the church s presiding judge naturally has no value.
A probability cloud of free electrons can cover the entire universe, and theoretically can reach anywhere instantly.The steel body transformed from the elements is as fragile as tofu under the chop of the rune sword.
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Just as Lin En was thinking about it, a completely different system sound resounded in his mind.
There is no problem with Lin En publishing his research on magic in the microscopic realm and making it public.It is difficult for him alone to maintain the authority of the wave theory, and more people need to come forward to stand up.
Since the single mass of Sentinel is not worth mentioning compared Keto Blast Gummy on Shark Tank: Breakthrough or Bust? to that of a battleship, it can accelerate to 99 of the speed of light, and is extremely flexible.It will only destroy all the elites of the Holy See Randall soon realized this, and his expression became extremely ugly.
I sensed some kind of call. It was a strange feeling, as if a certain part CBD Gummies for ED Reviews: Comprehensive Insights into Their Effectiveness of the body was separated in two places and was desperately trying to come together.But the one who also survived the impact of the energy wave was the Moon God The greatly damaged Sun Flame Cannon couldn t even kill them, let alone Aila herself.
Strong energy waves cannot distinguish between friend and foe.Now Lin En actually said that he had found a new way to advance to legend, how could they not be surprised and excited
The specific method is in these formulas, won t you guys know it after just taking a look Lin En smiled.
In order to prevent the leakage Senior Success: Stimuli Rx Gummies for ED, Top 2025 Pick of intelligence, Harrov let people spread the word that due to the large nuclear explosion technique performed by Linn, the magic star, the water in the river outside the city could no longer be drunk and irrigated.The theoretical dispute between light particles and waves has been going on for several months, and this is not just a simple theoretical dispute.
This reminded him of the repulsion caused by magnetism.The only things that can make supersonic fighters unable to avoid are thunder and laser spells.
She doesn t care about the amount of money, after all, the salary paid on weekdays is enough for her daily use.Aurora nodded, not blinded by the powerful nuclear power.
Red blood flew across the battlefield, and there were screams of pain.If you want to survive, endure some pain. Arad reminded, and then suddenly took action, pinched the opponent s arm, and in the latter s wailing, he used High level Material Deconstruction Technique , directly from the atomic level.
Tell me, what do you need from me Lin En shook his head and asked.The towering Sky Tower was now entangled with countless vines, as if a huge emerald palace stood in the center of the Holy City.
9 billion. Regarding today s market situation, stock investors felt that the increase was inexplicable.I hate it and will get a better reputation in the future, so I will take the initiative to bleed now and win 20 of the affordable housing quota in the new city.
Or the news of Qunxing Capital s large scale entry into the market played an important role in stimulating the market.Also, Xingyu Technology, an elephant level behemoth, will be listed at the end of November.
The outside world began to speculate on the possibility of Star Capital entering the gaming field.The most popular topics include the comparison between the Sky Survey Space Telescope and the Hubble Space Telescope.
As a complete S3 mobile phone was presented in front of every audience, the audience was instantly stunned.In the high end market, Xingyu Technology and Apple are in the first echelon.
The efficiency of Qunxing Capital is also very fast.After hearing the news, even fewer people came to watch, and people from all walks of life came to watch the shocking insider revelation.
If they want an immersive experience, they can pay and take their children with them to do archeology in person with a small brush or something.If they are really scared, they will stick the sickle to the necks of the Wall Street giants Those people are absolutely stupid and Blue Vibe CBD Gummies for ED: Comprehensive User Feedback and Effectiveness bad.
Fang Hong firmly believed that this way of opening the script would be easily accepted by the public at home and abroad.He got off the treadmill and said to himself, You really know how to choose the right time
In about two months, the super giant Xingyu Technology will The tyrants are about to appear, and next year they will have to carry out directional blasting to suppress foreign investment.
Their intentions are sinister and their tactics are vicious.He lined up in the parking lot of the district. Be careful not to have low definition surveillance cameras.
It will definitely rise. In this way, the invisible threshold created by the market mechanism actually limits the large scale inflow of middle and low end people.Personally, I think the probability is very small. Fang Hong immediately put forward his conclusion, and then further analyzed When it is scaled up to the national level, it is extremely difficult to implement a strategy like directly throwing money.
It s already the bottom. No matter how you go, it will always be upward, and the shuttle is over.Today, I sold it again to Aoming Technology, which was backdoored by Xingyu Technology.
After becoming interested in these things, you can become a scientist in related fields in the future.If you follow Fang Hong s request, you can come to him even if something happens in the future, and he will definitely take care of it, and it won t be justified if you don Rejuvenate CBD Gummies for Erectile Dysfunction: Can They Restore Sexual Health? t care.
Today is definitely a moment of universal celebration.If they were eaten alive, they would be able to understand the subtext of these words.
Moreover, he had not noticed anything unusual until now, but he was found out by Fang Hong.This is so attractive. Although the TOS camp has just started, TOS is backed by Xingyu Technology, and behind Android From Star to Slim: Celebrity Success Stories with Noom Weight Loss is Google.
Support is back At this moment, Fang Hong s Weibo message area is also very lively.In addition, there are the income from overseas capital markets.
These funds flowing in from abroad are not here to invest in long term value.It s just nonsense. The noise you make is getting louder every time.
Please use your little hands to exit the reading mode.The anchor in the live broadcast room was not there, but many barrages began to float by, and many night owls were discussing it.
Violent thunder flickers faintly in the storm, and arcs with a thickness of more than ten meters continue to hit the energy shield on the outside of the spacecraft, The Pros and Cons of Free Keto Pills: What You Need to Know Before Ordering causing ripples.As for how to create magic power, Lin En also has some clues.
In order to ensure its accuracy, Sanchez even took action himself, relying on the great wizard s excellent perception and calculation power to determine the moment when the current arrived.The collision of ideas can The Pros and Cons of Using Goli Gummies as a Weight Loss Supplement also help break the rules.
After Sanchez explained something, he ignored these ignorant people and continued to talk about his particle theory, based on the small hole imaging that Glenn had just demonstrated.However, it was the elements in the projection of the Kingdom of God that spontaneously blocked the speed of the metal projectiles
Facing the incoming dozen Lucia s expression remained unchanged, but the strange immortal flame made her a little concerned.
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There will be no more than 3,000 people left in the city of kerosene.Fifty thousand tons is the limit of what he can achieve.
What is the real goal of those wizards PS Chapter 2 is about half past two.Harov relaxed his thinking and felt that his vision must be higher, and he must not be so surprised again.
The changes in the planet s magnetic field made all living beings become irritable 3 No-Exercise Tricks to Lose Weight Fast by Summer 2025 and restless, as if the whole world was in the next second.Although they betrayed the empire and the church, I think some of them were forced to choose the wrong path because they were coerced by wizards.
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The world will be swallowed up. It shouldn t be
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Of course, in front of the new fighter jets of the Parliament, this speed is nothing, only the point of being crushed.With the help of the fog of the dead and the dual weakening of his own domain, Nicolu was able to catch the fall of the sky.
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In Little Blue Gummies for ED Reviews: Real Users, Real Feedback comparison, the imperial city they were in was simply a cesspool, even the Holy City before its collapse was no exception.He was dragged into the darkness and could only cry and yell.
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Iron River. Well, twenty days ago, there was still a mine there Del pointed in the direction of the center of the nuclear explosion zone.If you can get more than a thousand credits within one academic year, you can get the recommendation of professors, enter the Magic Academy Barbara O’Neill Weight Loss: 3 Natural Remedies for 50lbs Gone! after graduation, and even gain How Much Weight Loss with Semaglutide: Average Results the appreciation of great wizards, becoming a core member of the parliament.
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I didn t expect that you also have such high attainments in alchemy.Hundreds of billions of tons of high pressure were instantly exerted on the huge palm riddled with holes.
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With two people missing, no wonder the Yang family has been so prosperous 5 Proven Benefits of Kwazi Keto Gummies from Amazon under the leadership of Yang Chengzu in recent years.Qingyang was trained as a mortal. He followed his master Songhe since he was a child.
If you cooperate with Fuliu Ghost King, you can get some benefits.He was bitten by the dead underworld winged snake before and was poisoned.
One of Shopping for Keto Gummies at Walmart Canada them was a Yuanying monk. Qingyang consumed too much spiritual energy and energy.Both of them are old monks who have practiced for more than a hundred years.
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It is the holy land for all demon cultivators in the entire Demon Spirit Realm.They had blocked him outside the door for a long time and refused to let him enter the courtyard.
Under normal circumstances, it is difficult to kill a monk who is stronger than me with one strike.Although such things are rare, they are not unheard of.
The space of the Drunken Immortal Gourd is so large that most of the space is open space.A hundred years old, the power is astonishing. One slap can make the opponent s whole body become soft and full of real energy, two slaps can cause the whole body to fester, break bones and tendons, and three slaps can make the opponent lose his soul and die.
Only a handful of people in the entire Qingyan City can achieve this step.Now that Elder Wusi has come forward, Chen Biwang is not in danger for the time being.