Por Simon Blake | Director de Marketing de Vertiv para Emea.
Si alguna vez un producto adquirido presenta una falla, ¿lo llena de esperanza la posibilidad de llamar a la línea de servicio al cliente o todo lo contrario? Creo que estamos de acuerdo con que la idea no es del agrado de la mayoría de las personas. Sin embargo, esto podría estar cambiando gracias a la inteligencia artificial (IA).
Uno de los casos de uso más notables y prácticos de la IA se relaciona con la creación de chatbots. Antes de analizar el concepto con más detalle, es importante reconocer la parte admonitoria de la conversación. Son abundantes las preocupaciones en términos del “devastador potencial” de la inteligencia artificial. Recientemente, Facebook se vio obligada a apagar algunos robots automatizados debido a que estos habían desarrollado su propio idioma, el cual era incomprensible para los seres humanos. Dicho esto, resulta evidente que con la IA aún no nos encontramos en un escenario similar al de Terminator, en el cual los robots suponen una amenaza para la humanidad. Por lo tanto, por el momento, echemos un vistazo a las oportunidades positivas que estos ofrecen.
Los chatbots ya han empezado a infiltrarse en el mercado a un nivel básico, pero en el futuro podrían convertirse en nuestra fuente de conversación más común. Con una escalabilidad que va más allá del personal habitual de una empresa, existen claros beneficios comerciales de contar con una mano de obra digital. Entonces, ¿cómo usarán las organizaciones estos robots para cambiar la manera en la cual interactuamos?
Cinco robots que conoceremos bien
Los chatbots en el servicio al cliente: Colocar a los robots en la primera línea de la gestión de servicio al cliente es quizás el caso de uso más evidente para esta tecnología; de hecho, ya está siendo utilizada en una gran cantidad de organizaciones. Al ofrecer un servicio las 24 horas y los siete días de la semana, los bots eliminarán la frustración de quedar “en espera” durante minutos y más minutos. Sin embargo, existe una oportunidad que va más allá de estos resultados funcionales; la tecnología de la IA está avanzando a tal grado que los robots también se están volviendo “emocionalmente inteligentes”. Las compañías realmente serán capaces de adaptar la respuesta emocional del bot y a su debido tiempo el aprendizaje automático les permitirá a los bots de software adaptarse al estilo de la compañía.
Los chatbots en los negocios internacionales: El crecimiento empresarial internacional puede ser difícil si usted no puede dar servicio a la amplia variedad de su mercado. Aunque los chatbots actualmente se inclinan por el idioma de sus creadores, con el tiempo sus capacidades lingüísticas mejorarán aún más. Los robots poliglotas ya pueden adaptarse y traducir rápidamente. Con este tipo de capacidad, ayudarán a las organizaciones a trabajar de manera perfecta con los clientes, los proveedores y los organizadores de todo el mundo.
Los chatbots para hacer inventarios: En el caótico mundo de la cadena de suministros y la logística, los robots ofrecen a las organizaciones visibilidad inmediata del inventario a través de alertas automatizadas y un control de la calidad de los productos que salen del almacén. Estos enviarán notificaciones inmediatas cuando las entregas hayan llegado y hayan sido descargadas. Además, cuando sean conectados con tecnologías más avanzadas del Internet de las Cosas, ayudarán a evitar desplazamientos innecesarios cuando las órdenes no pueden ser completadas. Los gerentes de los almacenes podrían simplemente remitir sus respuestas a los robots para iniciar una serie de comunicaciones relacionadas con la actualización de los clientes, los proveedores y la gestión.
Los chatbots que nos permiten vivir más: Los robots del futuro contarán con toda la información médica documentada. Esta les permitirá ofrecer servicios de pronósticos y diagnósticos sumamente avanzados. En los lugares donde la atención médica es limitada, los chatbots no solo democratizarán el bienestar, sino también permitirán a las personas buscar asistencia médica antes de llegar a una emergencia. A su vez, esto aumentará la capacidad para consultas de mayor valor con los doctores, lo cual maximizará los agotados recursos médicos.
Los chatbots a nuestro servicio: Aunque no todos contemos con el beneficio de una secretaria en el trabajo, los robots pronto podrían ofrecernos asistencia inteligente automatizada. Imagine que todas las invitaciones diarias desaparecieran de su bandeja de entrada y a sus clientes y colega encantados por su respuesta rápida y cortés. Quizás más que en cualquier otra área, los robots nos ayudarán a hacer amigos en los negocios cuando se vuelvan inteligentes a la hora de gestionar nuestros calendarios y recursos de salas.
La batalla por los bots
Por supuesto, hacer funcionar una estrategia de chatbots dependerá de más de un solo desarrollador superestrella. De hecho, la tecnología estará sujeta al funcionamiento en sinergia de una gran cantidad de elementos en la infraestructura de la empresa. Los profesionales en tecnología serán responsables de mantener a estos bots conversando las 24 horas, los 7 días de la semana. A continuación, encontrará algunas de las prioridades más importantes en el ecosistema de los bots.
Los bots dependientes del ancho de banda: Uno de los elogiados beneficios de los chatbots es el hecho de que pueden trabajar las 24 horas y los 7 días de la semana, y tratar con personas y colegas sin cansarse ni equivocarse. Sin embargo, los bots de software conectados e inteligentes necesitarán de un gran ancho de banda a medida que recopilen los datos y se conecten con varios sistemas dentro de la organización. Esto podría suponer que muchas empresas necesitan actualizar o renovar su infraestructura, y desearán disponer de los análisis a través de una red sólida y de alta velocidad con el fin de que ningún analista robótico ni ninguna línea de producción automatizada sufra una caída. Por otro lado, esto pondrá más presión en el centro de datos; la potencia y el enfriamiento necesitarán ser muy eficientes y muchas organizaciones podrían necesitar un aumento en su capacidad. Por lo tanto, la incorporación de mano de obra robótica no será una solución rápida…
Los bots en el extremo de la red: Si usted cuenta con dispositivos que necesitan funcionar de manera inteligente y adaptable, pero estos se encuentran lejos del centro de datos principal, usted estará limitando el rendimiento de dichos bots. La computación en el extremo de la red permitirá una “toma de decisiones” rápida y un procesamiento de los datos en el sitio. Como resultado, esto ayudará a mejorar de manera significativa las operaciones distribuidas. Imagine una flota de bots médicos, los cuales dan asistencia en áreas remotas, donde obtener un diagnóstico inmediato podría salvar vidas. La capacidad de funcionar casi de manera autónoma abre un nuevo paradigma relacionado con los tratamientos médicos. Ocurre lo mismo con los casos de uso de las empresas, como la gestión del inventario, donde el buen funcionamiento de la logística podría verse comprometido sin ubicaciones en el extremo de la red.
Los cerebros robóticos: Si un modelo de computación en el extremo de la red permite una transferencia de datos más efectiva hacia y desde un bot, nosotros tenemos la presión de garantizar la gestión y uso de estos datos. Además, existe un inconveniente; según Gartner, muchas organizaciones no cuentan con las habilidades requeridas para ofrecer una estrategia efectiva de inteligencia artificial o aprendizaje automático —simplemente porque no pueden gestionar efectivamente los datos necesarios—. Incluso entre aquellas empresas cuyas capacidades analíticas se consideran “avanzadas”, un 40% tiene dificultades para crear la plataforma científica de datos correcta, necesaria para el aprendizaje automático de los ChatBots. Por lo tanto, los enormes pasos tomados en la gestión de datos necesitarán ser mucho más grandes antes de que nuestros amigos robóticos realmente puedan cambiar el lugar de trabajo.
La confianza en los bots: Esta proliferación de sensores, concentradores de red para la computación en el extremo de la red y puntos de conexión de red deben seguir siendo seguros. Si los bots se conectan con una minería de datos amplia de datos logísticos, la protección de la información corporativa patentada o incluso de los datos personales confidenciales se vuelve muy importante. Como si la revolución de dispositivos móviles no hubiese puesto suficiente presión en los profesionales de seguridad, ahora estamos considerando un tema diferente de desafíos críticos.
Los chatbots pueden facilitar su día al tratar con las complejas solicitudes de asistencia. Al mismo tiempo en que usted se dé un respiro, serán exigentes con la infraestructura, lo cual aumentará la presión en muchos sistemas críticos. Sin embargo, debido a los casos de uso que van desde el aumento de los centros de llamadas hasta la productividad de la mano de obra, los bots, sin duda, inundarán nuestras empresas. Usted necesita estar listo para hablar de los bots.
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How could the other party be afraid of him You must know that he is only a six star junior king on the surface, and that seven star is a great power.However, Lin Xuan said in a deep voice No school, no sect, a casual cultivator.
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dark crocodile Please pay attention to rest your eyes when reading for a long time.Damn it, who is this old guy He moved so fast and dared to steal our business.
Hum
A cold snort came, and it was obvious that these people from Wanchu Holy Land were very dissatisfied Cbd Consumer Lkzbjjz Gummies For Ed Feedback Reviews Supreme with the opponent s strength.Lin Xuan, Duan Qingqing asked curiously after you really killed King Duobao and wounded King Yaodao and left.
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The other Huanzi also had different expressions. The fourth prince sighed.He could only rest slowly. When Li Wang returned to the viewing platform, everyone looked at him.
A series of terrifying figures appeared in the sky.Suddenly, above the sky, there was a huge blue torrent rolling, covering the void below.
Seeing this person, Lin Xuan narrowed his eyes. Because this person looks exactly like him, with exactly the same clothes, hair, eyes and temperament.It is hard to imagine that the person who arranged this energy at the beginning would be so frightening that they will do it together.
But unexpectedly, he was caught by someone. The next moment, he stood up, looked back, and said, Brother, thank you for saving me.Heaven, what is the origin of this kid This combat power is too terrifying.
Lin Xuan s target this time is precisely them. He turned into a stream of light and flew forward quickly.
Wherever it passed, it seemed like a raging fire was burning.Elder, save me Duan Li flew towards the elder of the Duan family s Nine Heavens.
Because they discovered that Lin Xuan wanted to fight alone.The crimson earth cracked into pieces, and flames shot out from these gaps from time to time.
Lin Xuan, on the other hand, looked calm, and said in a deep voice, Clean the battlefield, take back all the storage rings, and then we ll leave.I am very upset today, so you all have to die. Hmph, I admit that you are very powerful, but our Shenxingzong is not vegetarian.
The next moment, he took out the red lotus glove, put it on his left hand, and then slapped it hard towards the rear.Presumably it was through absorbing which feather that the other party possessed his Nine Nether Black Flame.
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The warriors around looked terrified and quickly backed away.At the same time, each king s domain quickly formed around them.
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With a roar, Tianyouque raised its ferocious head and shouted loudly.In the killing formation just now, he suffered serious internal injuries, and now he can t exert his full strength at all.
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It had appeared for a while before, but it was beaten away, but it did not expect to appear again now.
attacked. Seeing that there is no kid, no matter how strong you are, you can t beat it.At the same time, he also understands why Xiao Xiaoyu is so worried.
Everyone had the same idea, Xiao Xiaoyu s face was pale, she felt the huge pressure, at this moment he used the law to resist, and the barrier formed had many cracks in an instant, Mr.Lin Xuan felt dizzy, and his consciousness was Benefits Nature Effectiveness Ed Zki Gummies Boost For And Reviews blurred again.
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Are there still people from Misty Peak going in Right now, I don t know, I m still investigating, go ahead, find out who killed Jiu er.They flew quickly. It can t be suppressed, but if you want to leave safely, there is no problem.
Indeed, these elders in Shanhai Temple are all thinking about these top geniuses, and they all want to be accepted as apprentices, but among them, Gu Yue and Qingchen have already worshiped under the sect of two elders, and only Mu Lingfeng, and Han Qiu, these two people, they must grab one.The elders of Xuantian Pavilion raised a smile, it was great, they were satisfied with finding Xiaoji this time, beyond their expectations.
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It seems that after this life and death challenge, the family can be recalled.The figure in the sky was shrouded in thousands of rays of light, as if born in nature.
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After all, the top sect 70,000 years ago is now reopened.This was what they were most worried about, but the people in the Zifu s face sank.
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One of them, like him, is the Supreme Elder, the Great Sage of Zidan, and the other is the head of the Danding Sect.
There is indeed a higher level of power in this world, which proves that there is still a way for me, hahahaha
As one of the top two people in the world , The Demon Emperor has also experienced confusion in recent years, and felt that his path of cultivation had come to an end countless times, and he could not see any possibility of improvement.
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The Elf then reasoned. Qiao Xueying
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Por Simon Blake | Director de Marketing de Vertiv para Emea.