Por Simon Blake | Director de Marketing de Vertiv para Emea.
Si alguna vez un producto adquirido presenta una falla, ¿lo llena de esperanza la posibilidad de llamar a la línea de servicio al cliente o todo lo contrario? Creo que estamos de acuerdo con que la idea no es del agrado de la mayoría de las personas. Sin embargo, esto podría estar cambiando gracias a la inteligencia artificial (IA).
Uno de los casos de uso más notables y prácticos de la IA se relaciona con la creación de chatbots. Antes de analizar el concepto con más detalle, es importante reconocer la parte admonitoria de la conversación. Son abundantes las preocupaciones en términos del “devastador potencial” de la inteligencia artificial. Recientemente, Facebook se vio obligada a apagar algunos robots automatizados debido a que estos habían desarrollado su propio idioma, el cual era incomprensible para los seres humanos. Dicho esto, resulta evidente que con la IA aún no nos encontramos en un escenario similar al de Terminator, en el cual los robots suponen una amenaza para la humanidad. Por lo tanto, por el momento, echemos un vistazo a las oportunidades positivas que estos ofrecen.
Los chatbots ya han empezado a infiltrarse en el mercado a un nivel básico, pero en el futuro podrían convertirse en nuestra fuente de conversación más común. Con una escalabilidad que va más allá del personal habitual de una empresa, existen claros beneficios comerciales de contar con una mano de obra digital. Entonces, ¿cómo usarán las organizaciones estos robots para cambiar la manera en la cual interactuamos?
Cinco robots que conoceremos bien
Los chatbots en el servicio al cliente: Colocar a los robots en la primera línea de la gestión de servicio al cliente es quizás el caso de uso más evidente para esta tecnología; de hecho, ya está siendo utilizada en una gran cantidad de organizaciones. Al ofrecer un servicio las 24 horas y los siete días de la semana, los bots eliminarán la frustración de quedar “en espera” durante minutos y más minutos. Sin embargo, existe una oportunidad que va más allá de estos resultados funcionales; la tecnología de la IA está avanzando a tal grado que los robots también se están volviendo “emocionalmente inteligentes”. Las compañías realmente serán capaces de adaptar la respuesta emocional del bot y a su debido tiempo el aprendizaje automático les permitirá a los bots de software adaptarse al estilo de la compañía.
Los chatbots en los negocios internacionales: El crecimiento empresarial internacional puede ser difícil si usted no puede dar servicio a la amplia variedad de su mercado. Aunque los chatbots actualmente se inclinan por el idioma de sus creadores, con el tiempo sus capacidades lingüísticas mejorarán aún más. Los robots poliglotas ya pueden adaptarse y traducir rápidamente. Con este tipo de capacidad, ayudarán a las organizaciones a trabajar de manera perfecta con los clientes, los proveedores y los organizadores de todo el mundo.
Los chatbots para hacer inventarios: En el caótico mundo de la cadena de suministros y la logística, los robots ofrecen a las organizaciones visibilidad inmediata del inventario a través de alertas automatizadas y un control de la calidad de los productos que salen del almacén. Estos enviarán notificaciones inmediatas cuando las entregas hayan llegado y hayan sido descargadas. Además, cuando sean conectados con tecnologías más avanzadas del Internet de las Cosas, ayudarán a evitar desplazamientos innecesarios cuando las órdenes no pueden ser completadas. Los gerentes de los almacenes podrían simplemente remitir sus respuestas a los robots para iniciar una serie de comunicaciones relacionadas con la actualización de los clientes, los proveedores y la gestión.
Los chatbots que nos permiten vivir más: Los robots del futuro contarán con toda la información médica documentada. Esta les permitirá ofrecer servicios de pronósticos y diagnósticos sumamente avanzados. En los lugares donde la atención médica es limitada, los chatbots no solo democratizarán el bienestar, sino también permitirán a las personas buscar asistencia médica antes de llegar a una emergencia. A su vez, esto aumentará la capacidad para consultas de mayor valor con los doctores, lo cual maximizará los agotados recursos médicos.
Los chatbots a nuestro servicio: Aunque no todos contemos con el beneficio de una secretaria en el trabajo, los robots pronto podrían ofrecernos asistencia inteligente automatizada. Imagine que todas las invitaciones diarias desaparecieran de su bandeja de entrada y a sus clientes y colega encantados por su respuesta rápida y cortés. Quizás más que en cualquier otra área, los robots nos ayudarán a hacer amigos en los negocios cuando se vuelvan inteligentes a la hora de gestionar nuestros calendarios y recursos de salas.
La batalla por los bots
Por supuesto, hacer funcionar una estrategia de chatbots dependerá de más de un solo desarrollador superestrella. De hecho, la tecnología estará sujeta al funcionamiento en sinergia de una gran cantidad de elementos en la infraestructura de la empresa. Los profesionales en tecnología serán responsables de mantener a estos bots conversando las 24 horas, los 7 días de la semana. A continuación, encontrará algunas de las prioridades más importantes en el ecosistema de los bots.
Los bots dependientes del ancho de banda: Uno de los elogiados beneficios de los chatbots es el hecho de que pueden trabajar las 24 horas y los 7 días de la semana, y tratar con personas y colegas sin cansarse ni equivocarse. Sin embargo, los bots de software conectados e inteligentes necesitarán de un gran ancho de banda a medida que recopilen los datos y se conecten con varios sistemas dentro de la organización. Esto podría suponer que muchas empresas necesitan actualizar o renovar su infraestructura, y desearán disponer de los análisis a través de una red sólida y de alta velocidad con el fin de que ningún analista robótico ni ninguna línea de producción automatizada sufra una caída. Por otro lado, esto pondrá más presión en el centro de datos; la potencia y el enfriamiento necesitarán ser muy eficientes y muchas organizaciones podrían necesitar un aumento en su capacidad. Por lo tanto, la incorporación de mano de obra robótica no será una solución rápida…
Los bots en el extremo de la red: Si usted cuenta con dispositivos que necesitan funcionar de manera inteligente y adaptable, pero estos se encuentran lejos del centro de datos principal, usted estará limitando el rendimiento de dichos bots. La computación en el extremo de la red permitirá una “toma de decisiones” rápida y un procesamiento de los datos en el sitio. Como resultado, esto ayudará a mejorar de manera significativa las operaciones distribuidas. Imagine una flota de bots médicos, los cuales dan asistencia en áreas remotas, donde obtener un diagnóstico inmediato podría salvar vidas. La capacidad de funcionar casi de manera autónoma abre un nuevo paradigma relacionado con los tratamientos médicos. Ocurre lo mismo con los casos de uso de las empresas, como la gestión del inventario, donde el buen funcionamiento de la logística podría verse comprometido sin ubicaciones en el extremo de la red.
Los cerebros robóticos: Si un modelo de computación en el extremo de la red permite una transferencia de datos más efectiva hacia y desde un bot, nosotros tenemos la presión de garantizar la gestión y uso de estos datos. Además, existe un inconveniente; según Gartner, muchas organizaciones no cuentan con las habilidades requeridas para ofrecer una estrategia efectiva de inteligencia artificial o aprendizaje automático —simplemente porque no pueden gestionar efectivamente los datos necesarios—. Incluso entre aquellas empresas cuyas capacidades analíticas se consideran “avanzadas”, un 40% tiene dificultades para crear la plataforma científica de datos correcta, necesaria para el aprendizaje automático de los ChatBots. Por lo tanto, los enormes pasos tomados en la gestión de datos necesitarán ser mucho más grandes antes de que nuestros amigos robóticos realmente puedan cambiar el lugar de trabajo.
La confianza en los bots: Esta proliferación de sensores, concentradores de red para la computación en el extremo de la red y puntos de conexión de red deben seguir siendo seguros. Si los bots se conectan con una minería de datos amplia de datos logísticos, la protección de la información corporativa patentada o incluso de los datos personales confidenciales se vuelve muy importante. Como si la revolución de dispositivos móviles no hubiese puesto suficiente presión en los profesionales de seguridad, ahora estamos considerando un tema diferente de desafíos críticos.
Los chatbots pueden facilitar su día al tratar con las complejas solicitudes de asistencia. Al mismo tiempo en que usted se dé un respiro, serán exigentes con la infraestructura, lo cual aumentará la presión en muchos sistemas críticos. Sin embargo, debido a los casos de uso que van desde el aumento de los centros de llamadas hasta la productividad de la mano de obra, los bots, sin duda, inundarán nuestras empresas. Usted necesita estar listo para hablar de los bots.
En México, gracias a la apertura de empresas que han mostrado un gran compromiso con la tecnología, poco a poco han ido ganando terreno los rubros del marketing digital.
En esta temporada alta, los minoristas deben estar preparados para enfrentar el desafío de los paquetes perdidos con estrategias efectivas. Implementar soluciones como el seguimiento detallado de pedidos, la cadena de custodia fotográfica, y opciones de entrega seguras puede minimizar el impacto financiero y mantener la fidelidad del cliente.
Cuando una crisis golpea, no hay tiempo para improvisar.
Las empresas resilientes ya tienen un plan.
Descubre cómo una organización transformó una pérdida total en una oportunidad de fortalecimiento, aplicando una estrategia de cadena de suministro híbrida onshore/offshore y una gestión proactiva del riesgo.
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Ants. Luo Sha dismissed it and wanted to attack again, but at this moment, she turned her head suddenly, and a piercing light appeared in her eyes.In the sword world, the remnant souls of the hell fire dragons are opening up those wild areas every day.
Why didn t you discuss this matter with me before The Huanshi Patriarch s face is ugly.puff At this moment, Young Master Jinwu vomited blood and flew backwards, half of his body was shattered, and the boundless demonic energy flowed out.
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After returning, everyone gathered in the main hall.The eyes of the two great saints widened in disbelief.
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This crazy god is really going to become famous in the world today.A sword, The Dragon Shadow Sword has invincible power.
ah Damn ants, I won t let you go. As soon as he finished speaking, the Primordial Demon Mountain fell from the sky.What he did before was just to use these people to fight against the five giants.
If the world destroying monster comes to inform me again, I will destroy his heart and soul.Zeyu, come, accompany me to see Prince Long. Lan Zeyu nodded, and then walked towards the Palace of Dao together with the patriarch of the Blue Clan.
The Dragon Prince is powerful in all directions. His opponents are only other emperors, such as Kunpengzi.He spread his wings and flew over quickly. When he boarded the Nantianmen, he saw the same phantom before, and he subconsciously retreated.
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The laws and meridians in his body. All internal organs have been injured, and if they are not recovered in time, the foundation may be damaged.If you want to do it, I will send you to hell too. Just relying on you few ants The corner of Lan Zheyu s mouth raised a hint of disdain.
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What I want you to go is to enter the Xiao family, to help my granddaughter, Xiao Xiaoyu, to let her win this Shanhai City, the first place in the Beast Familiar Tournament, and to make her the young patriarch of the Xiao family.While speaking, Elder Ruochen took out another monster from the monster bag.
Lin Xuan snorted coldly, do you want to leave now Do I let you go Do you want to kill us The members of the Jinwu tribe turned their heads and drank coldly, Lin Xuan said That s right, the answer is correct, today, I will send you to hell.Lin, I was wrong He was so scared that he couldn t speak, Huo Yuan also took a deep breath, my younger brother is too useless, I will definitely punish him well and give you a satisfactory answer.
This is simply the pride of heaven. Who would dare to kill such a person But now, some people did not know what to do, and really killed them.In the distance, the great sage of Zifu is also vomiting blood in anger, damn it, are all these people under him dead His heart is bleeding, you know, they are all top geniuses in Zifu, and their future achievements are limitless.
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It s a pity that he is full of babies. Some people also sneered It s okay, we will go in after those great sages have left.Let s go, in the evening, the two of them went back, and for the next few days, the two of them stayed together.
Two Dzogchen monks When Lin Haoming and Zhao Keming both appeared, the monk named Bi was also surprised.Although he was shocked that this giant bird could pass through the void, Lin Haoming quickly swung the Tiansha sword in his hand, several gray lights flashed, and those feathers Gummies Gummy 6en4jspds Options Ketofriendly Keto Exploring were instantly chopped off, but it was only chopped off.
Some people even couldn t find a suitable place for them, so they simply found a place in Broken Dragon Mountain and directly opened a simple cave to live in.Senior, aren t you really afraid that the junior won t choose any of you Lin Haoming asked rhetorically.
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The toad seemed to be quite adept at the flame Fear, otherwise, with the strength of two people in the middle stage of becoming a god, it would not be so easy to entangle a toad.big. That s all. Regarding his so called Fast In Weeks Lose Just Weight Pounds Loss 97nkbac acknowledgment, Lin Haoming snorted coldly, but he didn t talk to him any more.
After it disappeared, the surrounding light gates reappeared, and a stone platform reappeared in the middle of the temple.What is this Qin Aorou was also curious. Lin Haoming opened the box directly, and Loss Wilsons Journey Fall Secrets Weight Fitness Ww0vl Rebel then a golden light flashed into Lin Haoming s hands under a thunderbolt, and then turned into a golden sword.
Even if an occasional sword made the light curtain tremble, it would still It was quickly back to normal.The long separation made Lin Haoming miss him even more.
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In fact, they are doing the same now. Today s Falun Temple has two thirds less territory than it did at the beginning.Lin Haoming put away the treasure box, and did not leave immediately, but continued to recover the lost mana, and only after recovering did he enter the next door of light.
Before, I always thought that the person in front of me was the Patriarch of Jindan, but now I realized that the one I met was a Patriarch of the Nascent Soul Stage.After Lin Haoming left the treasure house, he parted with Shen Yan soon.
Now the person has fled away again. This blood corpse is only acting on instinct now.Looking at the scarlet vertical eyes, Lin Haoming couldn t help feeling Changes Igio Achieving 7x5hy Weight Loss Diet Fieri Goals Guy These En With Winter a little surprised, because the vertical eyes made Lin Haoming feel very familiar, and they were also demonic eyes.
What do you think our sacred religion is, and it s not easy to find beautiful women.Why do you need to distinguish it so clearly Since Buddhism and Demon Gate don t matter, they can be used by me.
He It is true that he can survive under the blow of the three eyed tribe, but this ability is still a burden Luo Xing gave such an evaluation without looking at Lin Haoming.Trapped in the magic circle, but not afraid of trouble at all.
The ghost seemed to have lost its intelligence, and after it appeared, it didn t attack Lin Haoming, but rushed towards Nian Xin who let Products L29a Visit Website Exclusive Ketogenic Keto Luxe The For him out.This is all due to fellow Taoists. I, He Ji, have gone through ups and downs in the first half of my life, and I once seemed to have infinite scenery.
However, there was a trace of disdain and anger in the eyes of the ancestor of reincarnation, and he said coldly Tianji, Kongmeng, you are really good means.As for Baihe, who may face the catastrophe of transformation in the near future, he can t really help him anyway.
Por Simon Blake | Director de Marketing de Vertiv para Emea.